CotterWeb Enterprises, Inc.

Initial Business Response /* (1000, 5, 2015/11/24) */
Member inquired about eBay purchases prior to auto-crediting and was asked for the confirmation (purchase receipts) emails for review
Per our terms, members may be asked for confirmation emails for assistance whenever crediting has
not yet been appliedMember refused to provide the receipts
Please note, crediting with the Shopping Channel can take 30-days to occur from date of purchase
The member account was credited on Friday, Nov 20th and member has requested payment which is set to process
We respectfully request that this be closed as resolved
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They ended up releasing funds they were holding from me

The individual is a member of SendEarnings and has an active account however, this account was flagged in our system due to violation of terms by using a VPN (Virtual Private Network) Ip at the time they logged in. We reviewed the account and notified member in writing that we were allowing
the account as it appeared the VPN use was not intentional however, member had not responded. This member has accessed account and also had their payment processed on Oct 25th 2017. We request that this issue be marked as closed/resolved

I am rejecting this response because:This generic response, much like the email response from inboxdollars, does not address any of my concerns and complaints. What evidence did the advertiser provide to substantiate this claim? Furthermore, where in the Terms and Conditions does it explicitly state that a complaint from the survey provider will not only result in account termination, but also in forfeiture of earnings? Please advise

The individual/member is asked to review and agree to the terms & conditions prior to requesting and having an account created. The terms clearly state at that time that InboxDollars does not permit more than account per household,address,computer or computer IPhttps://www.inboxdollars.com/pages/terms The individuals were notified of the policy and agreed to the terms when creating the accountDue to the violation of the terms & conditions the accounts were closedAn offer was made to allow account to remain as a courtesy and asked to indicate which account however, to date the member(s) have not agreed or responded as to which account they wish to keep. Terms and sign up notification is attached

We have sent emails based on the email from the complaint asking this individual for more information and have received no response backEmails were sent on Friday, April 27th and again on Monday, April 30th, To date, there is no response

Initial Business Response /* (1000, 8, 2016/01/08) */
After receiving notification from the Revdex.com that an issue was experienced by this member, our support center representative sent an email on Dec 29th,to try assist further
To date no response back from the member has been
received
It is important to note that issues relating to browsers, network, and/or connectivity is not related to the video link provided by the advertiser or InboxDollarsThe member was issued a courtesy credit and was provided additional information as to why their issue may be occurring with regards to their browser and/or network
The statement provided noted that the member indicated that they changed browsers and therefor the issue was resolved
We do encourage members to contact us directly 24/should any issue occur so that we may offer assistance & resolutionWe respectfully request that this issue be closed as resolved
Initial Consumer Rebuttal /* (2000, 10, 2016/01/18) */

Initial Business Response /* (1000, 5, 2014/11/03) */
A Member came into LiveChat on October 30th to inquire about his roommates paymentDuring our review process we discovered multiple accounts assigned to the same household and computer address which violated the terms of membership
These accounts were also completing some of the same offers which is not only a violation of our terms but also a violation of our advertisers termsMember was notified via ticket response (email) on October 30th the reason for termination and that there were duplicate accountsMr*** then responded to the same email ticket assigned to the original duplicate memberAgain, we responded in writing about our terms and the violations that occurredDue to those violations the accounts were closed and we respectfully request that this claim be closed as resolved
Initial Consumer Rebuttal /* (3000, 7, 2014/11/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I put in many hours doing surveys and managed to get my account up to just over $25.00, since you reach a point were you must file a tax form this is considered a JOB and I want the money I worked for, you can keep the account just pay me what I worked for!
Final Business Response /* (4000, 9, 2014/11/11) */
InboxDollars(r) is strictly a voluntary rewards site and participation is not requiredActivities performed on our site need to comply with the terms in order to request paymentAs stated in our previous response that due to the violations of the terms of membership the account was closedWe respectfully request that this claim be closed as resolved

While InboxDollars offers ways for Members to earn cash credit we at no time imply or promise easy money or fast cash as also noted in our terms. http://www.inboxdollars.com/pages/termsMember indicated they were being disqualified from Surveys. Surveys are created, managed and credited
by Survey providers so any qualification requirements are set by market research companies who may be looking for a specific demographic in order to have a survey successfully complete. Due to volume of responses by individuals closely matching a members demographic can disqualify a member if the survey provider has enough responses needed for any survey. InboxDollars credits members accounts as soon as the offer provider (advertiser) issues the credit to the account. Offers as listed on our site are provided by advertisers and credited as authorized by the advertiser. As noted in the terms & conditions, crediting can take up to days to be applied by the advertiser if successfully completed as a new first-time customer. This member inquired about an offer for monthly wine subscription and provided a order confirmation email however, the date of the email was for May 10th, and there was no selection for this offer on the members account for the month of MayIt appears that the offer may have been completed from another site or with the advertiser directly. We respectfully request that this be closed as resolved

Initial Business Response /* (1000, 5, 2015/12/02) */
This member was contacted on Nov 18th,at which time InboxDollars requested that he send a copy of the receipts for review and processing
We informed the member that as soon as we received the receipts (confirmation emails) we would
process the credits as applicable
The member did not respond to our request
Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in creditingThese terms are presented to the member who must read and agree to the terms before creating an account
We are more than happy to assist this member as stated in our email dated Nov 18th,
We respectfully request that this matter be closed
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I respectfully refuse to close
There are three issues
1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of infoBecause that's what you have been doing and no one would join if you had that info in your T&C
2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their timesYou asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmationsDo you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!?
3) You start adding additional specific T&C which didn't exist and start applying retroactivelyThat's illegalProve me other wise but you had disclaimer about ebay in your website
(To Revdex.com, please look at this another blog link that shows how terrible this company's business practice ishttp://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html "
Let me go a little further into details for those three issues
1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting"
Let me quote the term that you have sent me
"InboxDollars(r) credits Members for completing Offers based on information we receive from our AdvertisersThus, the Advertiser has the final say in whether or not a Member is credited for completing an OfferInboxDollars(r) makes no guarantee that Members will receive credit for completing an OfferMembers should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an OfferThis information can often be used to credit a Member's account if not done automatically."
But you don't mention that you'll be requesting confirmation email for ALL transactionsAnd this has been the case for all the members who joined to take advantage of your ebay's 5% cashbackYou should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASESBut you didn'tBecause you knew people wouldn't join once they know such hassleYou misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way
As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down
2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item numberI did do that for minutes, but then you ask for more information to put another hurdleYou simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke?
3)
Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting."
You had none of this disclaimer in your websiteYou start adding this disclaimer and trying to apply to orders retroactivelyThis is bait and switchThis kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websitesBut you had none of themThis is bait and switch
Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests
IN conclusion, I provided enough infoI gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and emailIf you want further info for some of them, I'll provideBut if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down
Final Business Response /* (4000, 13, 2015/12/26) */
This member recently submitted his receipts for review and all credits were applied to his account
Member was notified of this crediting via Ticket *** Dec 18th, On Dec 21st, member requested payment which is set to be processed on January 6th,
Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays
We respectfully request that this case be closed as resolved
Final Consumer Response /* (2000, 15, 2016/01/07) */

The individual is a prior member of InboxDollars who had created an account however, due to inactivity by the member on the account for a period of months the account was removed per our terms & conditionsInboxDollars requires that a Member log in at least time in months to keep their
account in active statusWe The member last logged in on Dec 12, 2016. The account was removed & permanently closed on Jun 11, due to inactivityWe sent the member an email on Oct 11th but to date there has been no responsehttps://www.inboxdollars.com/pages/terms

Initial Business Response /* (1000, 5, 2015/11/17) */
This member had inquired about purchases they said they had made on InboxDollars shopping channel link for eBay
Any shopping activity on our site is reported and validated prior to crediting occurring to a member's account
A request
was made to this member to forward confirmation (purchase receipts) emails they received from eBay for review
Terms presented at the time an account is created is agreed to prior to creating the account by the member which discloses our policies
These terms state that Members should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an Offer
This information can often be used to credit a Member's account if not done automatically
The member refused to provide the confirmation receipts for review and crediting and cancelled their account before further assistance could be provided
Should the member provide the confirmation emails we are more than happy in trying to assist the member furtherWe respectfully request that this complaint be closed as resolved
Initial Consumer Rebuttal /* (3000, 7, 2015/11/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Considering that all of my transactions were completed between September and September 23, in total and that:
1) Zero of the transactions were tracked automatically (the same happened to a lot of people, it seems that only bloggers' transactions "tracked correctly")For comparison TopCashback and ShopAtHome (two competitors) didn't miss any single eBay transaction during months
2) Even though the offer ended on October the first disclaimer was quietly added on October 13, two days before removing the offer
3) On October 1st I contacted InboxDollars and a representative named Aaron told me that InboxDollars was not able to confirm the correct tracking of transactions until the merchant credited themBut other people was told differently
4) When I contacted InboxDollars after the minimum waiting time had elapsed I was asked transactions details that I providedAfter a week I finally got a response from a representative named Jessica requesting documentation (that I was ready to provide) but also throwing a brand new second disclaimer on top of the first one that read "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting.", virtually invalidating my transactions beforehand
5) All of the above coupled with the fact that many people was complaining about the EXACT SAME problems
It was already clear that the company was willfully trying to invalidate most claims and to discourage people of dedicating time to claim anything by using these retroactive disclaimers just to reduce the payoutsThe company already invalidated my claims beforehand with the two added disclaimers so that's why I didn't send any documentation, why would I bother just to get a obviously negative response based on the prepared ground you created for such invalidationsMy complaint is precisely that you deceived people with your dubious tactics
Final Business Response /* (4000, 12, 2015/12/03) */
This member had inquired about purchases they said they had made on InboxDollars shopping channel link for eBayAny shopping activity on our site is reported and validated prior to crediting occurring to a member's account
A request was made to this member to forward confirmation (purchase receipts) emails they received from eBay for reviewInitially the member did not provide but did provide receipts at a later date and has been paid in full
InboxDollars terms presented at the time an account is created is agreed to prior to creating the account by the member which fully discloses our policiesThese terms state that Members should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an Offer
This information can often be used to credit a Member's account if not done automatically
We respectfully request that this complaint be closed as resolved

Initial Business Response /* (1000, 8, 2015/03/09) */
The member was issued a SendEarnings check in the amount of $5,which she was not able to cash due to her bank's decisionThe check sent to the member was a valid check with *** BankMember contacted us via email on Feb 23rd
but before we were able to assist, Member filed complaint with Revdex.comMember was notified via phone and in writing of several options to send funds all which she declinedMember requested US Postal Service Money Orders be sent to herThe Money Orders were purchased from the US Postal Service and she received them on Feb 28thThe member had taken the Money Orders into a US Postal Branch in North Carolina where the Post Master found the dollar amount suspicious and confiscated the Money Orders but had not checked the serial numbers or made an attempt to validate
SendEarnings then filed a claim with the United States Postal Service on March 3rd
On Mar 6th, SendEarnings was notified by the USPS that Ms*** would be contacted and apologized for the errorUSPS branch in NC contacted SendEarnings to confirm that they would reach out to Ms*** as well as work towards getting the original/valid Money Orders back to her
The member has been sent payment and we respectfully request that this claim be closed/resolved

The Members account was detected by our system to be using a VPN/PROXY IP which is not permitted which flagged the account and canceled the payment request. http://www.inboxdollars.com/pages/terms The member notified chat and an agent immediately assisted the member and explained
what had occurred, reactivated the account as well as notifying the member that they would ask accounting to process their payment on Feb 8th, as scheduled. The payment was processed and sent. We ask that this be closed as resolved

I am rejecting this response because:
I was not paid cash amount duePer our written agreementIn other words, it is a breach on contract, and money owed that is not paid is fraud

Initial Business Response /* (1000, 8, 2015/12/08) */
This member has an active account with InboxDollars but had made no attempt to contact us via LiveChat (24/7) or via email indicating that they were having a problem accessing their account
After receipt of concern was filed we contacted
member via email on occasions advising them to try clearing their cache on their browser assuming this is an issue, or the member could not remember their login or password but without more information we are not able to assist further
It is requested that the member respond to our email so that we can help furtherThe account is still in Active status, Member was credited for PaidEmails on Dec 3rd, and member has full access to the account so we respectfully request this matter be closed/resolved

The member requested payment back on Nov 17th, that was set to process on Nov 30, however, on Nov 17th, the member marked one of the InboxDollars PaidEmails as Junk/Spam which created a Bounce-Back Error to occur resulting in the Member setting his account to an inactive status.
Per our terms, a member account must be in an active status in order for a payment to processhttp://www.inboxdollars.com/pages/terms No inquiry was made by this member regarding their account or paymentThe member must log into their account, reactivate and request the payment as the funds are available on the account. We respectfully request this case be closed as resolved

The Member’s account was reported to InboxDollars by a survey provider for submitting invalid information during the survey process for the purpose of completion for crediting. The Member was notified of this information and for the
reason of the account closure in an email response. Our terms & conditions state that Members must provide accurate and valid information to our advertisers and that InboxDollars reserves the right to terminate an account in the event a Member’s activity appears fraudulent

I am rejecting this response because:They have not even acknowledged the problems with their service, that people are wasting their timeI also do not accept this "please wait 15-days and hope your money comes"No

Initial Business Response /* (1000, 6, 2015/05/27) */
Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our membersIn this case, the members violated those terms
InboxDollars(r) does not permit more than account per
individual, per household, and/or per computer
InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were completing some of the same advertised opportunities
http://www.inboxdollars.com/pages/terms Due to the violation of the terms the accounts were closed
We respectfully request that this case be closed as resolved
Initial Consumer Rebuttal /* (3000, 8, 2015/06/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have both been using Inbox Dollars for years, they have never once complained about either of us sharing a computerWe have two separate addresses, two different names, identities, email addresses, etcThe only reason Inbox Dollars closed our accounts is because we actually use them & they owe us a decent pay outThey owe me those two checks for my mother & for myself, any other response is unacceptableI run a Facebook Group & recommend Inbox Dollars on a regular basis, after this incident I will have to share with all of my followers the fraud & numerous complaints against them on the Revdex.comI will not accept any other response that that of receiving the checks owed to the both of us, as I said any other response is unacceptableI will submit a new complaint against Inbox Dollars through the Revdex.com every single week until I receive JUSTICE & get the proper response, not that of fraudulencePerhaps I will start investigating how many other people have been effected by this fraud & start taking this even further
Final Consumer Response /* (4200, 14, 2015/06/09) */
I have received the check per my request; however; they still owe my mother & I each an additional $check per the terms of the Club W deal which we each participated in & completedWe have spoken with Club W & they are trying to help us, but they can not submit payment on account of Inbox Dollars closing our accounts on usTherefore Inbox Dollars needs to submit another check to each of us for $
Final Business Response /* (4000, 16, 2015/06/09) */
Membership with InboxDollars(r) is voluntary however the terms of membership are required to be followed by our members
In this case, the members violated those terms
InboxDollars(r) does not permit more than account per individual, per household, and/or per computer
InboxDollars does not permit advertised opportunities to be credited to more than one account per member, per household or per computer address and the accounts were also completing the same advertised opportunitieshttp://www.inboxdollars.com/pages/terms
Due to the violation of the terms the accounts were closed
We respectfully request that this case be closed as resolved

The Member had requested payment on Feb 13th and it was set to process on Feb however, Member per the terms did not keep account in an active status by not logging in at least time from date of payment request and before the date payment was set to process (see terms). The account
went inactive and the funds were placed back into the member's account at which time the Member could request payment again however, the Member never re-activated the account and after the months (180days) passed, the system removed/closed the account on May 19th,per the terms & conditionshttps://www.inboxdollars.com/pages/terms Once an account is closed/removed it is not possible to reverse or activate. The individual is welcome to create a new account at any time