CotterWeb Enterprises, Inc.

The accounts belonging to this Member were closed during a system review due to violation of the terms & conditions. Member was notified via email as to the reason for the termination of the accounts.  An account is only terminated in the event a member is found to be in violations of the...

terms & conditions. The member recently states , "I was informed that my account was terminated because I had "2 accounts". The fact is that there were 2 accounts by 2 different people".  Please see attached copies of both accounts registered.  The duplicate (referral) account was found to have the same computer network IP. In addition, the duplicate account was referred by this member's original account and determined to be a duplication for the purpose of dual earning from InboxDollars advertisers which is also a violation of terms.   As noted in the terms & conditions InboxDollars does not permit more than 1 account per member, household, address, computer and/or network IP.  The accounts were terminated for violating the terms & conditions as agreed to by the member when joining.  https://www.inboxdollars.com/pages/terms

Initial Business Response /* (1000, 7, 2014/12/29) */
InboxDollars(r) is a voluntary site without contracts for it's members and no requirements are made of it's members to participate in any activity. The member requested initial payment which was issued and mailed on October 22, 2014. ...

Member contacted us on November 22nd that payment did not arrive and a request was sent to JP Morgan to send another replacement Visa Cash Card. Due to an incomplete address provided by the member, the cards could not be delivered. We called the member and offered an alternative option for payment December 18th, 2014 which the member accepted. We respectfully request that this complaint be closed as resolved.

Initial Business Response /* (1000, 6, 2015/11/24) */
Member contacted us on Nov 17th, 2015 regarding crediting for eBay purchases. We requested confirmation (receipts) emails to be sent for review.
As noted on our site, crediting can take 30-45 days for shopping credits to be applied....


The member sent the confirmation emails and crediting was issued to his account the same day.
This member has since requested payment which is set to process on December 2, 2015.
We respectfully request that this be marked as resolved/closed.

This Member created an account on July 1, 2014.  The member had requested a payment on November 25th,  2014 which was set to process on Dec 10th, 2015.   Per the terms of our site, a member must keep their account in active status for 10 days past the payment request date in...

order for the payment to process. The member last logged in on Nov 25th, 2014 and no other activity on the account was made. The earnings were returned to the member’s account allowing the member to activate the account and the funds.  There was no activity on the account for 180 days at which time the account was removed due to the terms. http://www.inboxdollars.com/pages/terms InboxDollars prefers a member’s account to stay in an active status so to help our members, we send several email reminders when inactivity occurs.  However, at 180 days (6 months) with no activity or response on the account by this member the account was permanently removed.  Once this automated process has occurred there is no way to reverse this automated process.  We respectfully request this claim to be closed as resolved.

Initial Business Response /* (1000, 5, 2015/12/08) */
Member was issued a credit to his account for purchases made however, due to the member accessing the site from a foreign (non-US) location the account closed until his return. The member has since returned to the United States and his...

account was reactivated.
The credits are fully available to the member. As explained to the member earlier, The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars(r) account from.
This members account was opened and credited upon his return to the US. He requested payment and it is set to process Dec 16th,2015. We respectfully request that this case be closed as resolved.
Initial Consumer Rebuttal /* (2000, 6, 2015/12/09) */

I am rejecting this response because:
As stated in my complaint, InboxDollars told me that their records showed my account had been inactive for six months and that they had sent me several emails to warn me of my account closure. I am not contesting what they told me. Rather, I am contesting the truth of those statements. As I stated, I log in to all my accounts monthly to prevent escheatment (and to pay my bills and check my balances). Further, I received zero warning emails that my account was to be closed. Unless logging in was not considered "activity" during my membership, and unless they sent the "several" emails to the wrong email address, I continue to contest their claims. I was active, as I had learned my lesson the first time they closed my account--without any warning emails being sent. I continue to request a payout of the $98 I had earned. Thank you.

Initial Business Response /* (1000, 5, 2015/09/10) */
Per Federal guidelines, all members are required to submit a W9 form once a certain earning threshold is reached. When a member submits a W9 form, we take additional measures to review the account to ensure no fraud is taking place. Upon...

this review, it was discovered this member had more than one account and that each account was completing the same offers. It is a violation of our Terms to create more than one account per person, per household, or per computer. In addition, our Terms state that offers are available for first-time customers only and that the same offers cannot be completed multiple times since this violates the Terms of our advertisers. The member was notified that all accounts were closed and earnings were forfeited per our Terms. We will not be providing payment to this member. We ask that this case be closed as resolved.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was notified that a check would be mailed to me by the company's website. Once they found out a few days later, they rescinded payment and closed my accounts automatically. My account in question is legitimate and though I had multiple accounts, my wife was submitting surveys on the other account.
My AOL account with InboxDollars should be recognized as legitimate and thus paid to me as I have earned it. Please see the email thread and other email communique attached.
Final Business Response /* (4000, 9, 2015/09/22) */
The member requested payment from one of his accounts and during the review process the member was found to have multiple accounts in his name which is a direct violation of our terms and the accounts were removed/closed.
Due to the violation of the terms the accounts were closed and earnings are removed. We respectfully request that this be closed as resolved.

Initial Business Response /* (1000, 5, 2015/11/24) */
Member inquired about eBay purchases prior to auto-crediting and was asked for the confirmation (purchase receipts) emails for review.
Per our terms, members may be asked for confirmation emails for assistance whenever crediting has not yet...

been applied. Member refused to provide the receipts.
Please note, crediting with the Shopping Channel can take 30-45 days to occur from date of purchase.
The member account was credited on Friday, Nov 20th and member has requested payment which is set to process.
We respectfully request that this be closed as resolved.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They ended up releasing funds they were holding from me.

I am rejecting this response because:
As stated in my complaint, InboxDollars told me that their records showed my account had been inactive for six months and that they had sent me several emails to warn me of my account closure. I am not contesting what they told me. Rather, I am contesting the truth of those statements. As I stated, I log in to all my accounts monthly to prevent escheatment (and to pay my bills and check my balances). Further, I received zero warning emails that my account was to be closed.
Unless logging in was not considered "activity" during my membership, and unless they sent the "several" emails to the wrong email address, I continue to contest their claims. I was active, as I had learned my lesson the first time they closed my account--without any warning emails being sent.
I continue to request a payout of the $98 I had earned. Thank you.

InboxDollars per the terms & conditions does not permit more than one account per household, computer or computer network IP. These are the terms as agreed to by the members when requesting an account and is presented prior to sign up. https://www.inboxdollars.com/pages/terms The personal...

mailing address listed on both of the member accounts created are the same. The computer IPs on both accounts are the same. InboxDollars offers referral crediting only when the referral is not in violation of the terms and when the referral completes qualified earning activities.  InboxDollars does not promote a $10.00 referral bonus. Full details here: http://bit.ly/2AiIiCf The accounts were closed due to violation of the terms of having more than 1 account per household address, computer and computer network Ip.  We request that this issue be closed as resolved.

The member account was flagged for using a VPN IP to access the site which per the terms & conditions is not permitted.  http://www.inboxdollars.com/pages/terms  Due to the violation the account was closed. Member contacted Chat and was notified as to why the account was closed. Member...

account was paid in full on Feb 15 2017.   We require that members abide by the terms and that this issue be marked as resolved.

I am rejecting this response because: I was not able to find any ad blocking features on my browser. Inbox dollars provided me with  3 articles to fix this issue. One article didn't exist anymore and the other articles were dated and provided no useful information regarding adblocking on my browser. I have no way of knowing if this issue will show up again. One of the reps that contacted insisted that there are "hidden" adblockers, another said it's an issue that was from my machine, however I use 3 machines. I am tired of all the blame and Insistence of "hidden" aspects. Inbox needs to solve this issue on their side. They have been patronizing and useless to me in alleviating the worry that this promblem will pop up randomly.

Initial Business Response /* (1000, 5, 2015/04/01) */
Member contacted Live Chat support for crediting information on an offer. The member was provided information regarding our standard 14 day crediting timeline.
When the credit was assigned, the member was initially provided a lower...

offer credit in error due to the offer amount being listed differently at the time the credit was applied to the members account.
The member account was then adjusted on March 26th, 2014 by adding an additional $12.00 to his account for the original total of $20.00 for the offer.
This member has been paid in full for this offer and we respectfully request that the complaint be closed as resolved.

Member has been provided with links to assist in how to check for Adblock or settings that would affect the display of ads as courtesy along with articles in our support center that is sent to any member with questions regarding this feature that do find helpful in resolving their inquiry.  We are not able to offer Tech Support nor do we have access to physical computer to review for settings or features that would enable the ads to be blocked.  The member was provided with access to the TV channel feature same day member notified us and should follow any  prompts notifying them if future adblock is detected.  We respectfully ask that this issue be closed as resolved.

InboxDollars works with advertisers who provide activities such as surveys for members to complete.  All activities must be completed per the requirements of the advertisers.  As the terms state: any time Members provide information to us, any Service Platform, to any Advertisers as defined in Section V, or in response to any Offer, such information must be accurate and complete and be your own information and not the information of any other person. This includes, but is not limited to, the registration process, Profile Surveys, and any other place where information is requested.  The Advertiser has the final say in whether or not a Member is credited for completing an Offer. Offers include any activity on our site (Cash Earning activities). InboxDollars® reserves the right, in our sole discretion, to terminate a Member‘s account and cancel all Cash or other items posted to their Account and referrals, in addition to any other legal remedies, in the event a Member‘s activity appears fraudulent.  The member was reported by a survey provider for providing invalid information during their survey process for the purpose of obtaining credit. Due to our requirements and the violation as noted by a survey provider, this account was closed due to this reported violation by the advertiser. We request that this issue be closed & resolved.

The member account was flagged for using a VPN IP to access the site which per the terms & conditions is not permitted.  http://www.inboxdollars.com/pages/terms  Due to the violation the account was closed. Member contacted Chat but did not remain on chat for assistance. An email was...

then sent to the member stating what the issue was and that the account would be allowed to process the payment but we do require that this member refrain from using a VPN IP to access the site or account may be closed due to violation of terms in the future.  We request that the member abide by the terms and that this issue be marked as resolved

Individual was attempting to create an account however, due to the IP used which appears to be a VPN or other unapproved IP,  the site had provided immediate notification that they were not eligible for account.  Individual received immediate onsite messaging at the time the account was...

requested and also with direct email from the support team.  InboxDollars does not offer phone support and we encourage individuals to use the available live chat link 24/7 any time they need assistance. InboxDollars and SendEarnings may not be eligible for some individuals due to site and/or advertiser requirements. https://www.inboxdollars.com/pages/terms

InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers when successfully completing that activity.  The member stated that he had been notified that his responses were not qualified...

from the survey providers and not InboxDollars. The chat agents have assisted this member on several occasions while also providing several courtesy credits from InboxDollars for various survey attempts however, it should be noted that surveys should be credited by the survey providers when successfully completing a survey. InboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member.  We sincerely appreciate the member’s feedback and will pass this onto the appropriate team for review.   As our terms & conditions state and agreed to by the member, we do require a minimum of $30.00 in the account before payment requests can be made. http://www.inboxdollars.com/pages/terms We respectfully ask that this inquiry be closed as resolved.

Member account was flagged due to a VPN IP detected on the account which is not permitted per our terms & conditions.  http://www.inboxdollars.com/pages/terms  The member contacted us and we notified them of the issue,and explained which IP was causing the issue.  Member was also...

notified same day that we were allowing the account and that they were able to log back into their account.  The account has been open and available to the member same day but no response was received from our last notifications sent to Member.  The member has had full access to their funds and can request them at any time.  We respectfully request that the case be closed as resolved.

I am rejecting this response because:I was not informed via chat of the reason my account was terminated. The chat that Cotterweb provided for evidence was not the chat that I engaged in hence I contacted Cotterweb via email to let them know that I was aware that they'd provided a replacement chat as evidence. The explanation that Cotterweb gave the Revdex.com was that I 'used VPN IP to access the site which per the terms & conditions is not permitted,'however Cotterweb neglected to explained what this meant, and this very correspondence (February 24, 2017) is the first that I have heard of this particular 'explanation.' I did nothing wrong; I simply opened an account and followed the directions. It was Cotterweb whom terminated my account unceremoniously and what I perceive as arbitrarily. Cotterweb has since sent me a check for the funds owed to me, which is an aquiessence in support of my statement that I did nothing wrong. I would not have received any money for the servies I performed had I not involved the Revdex.com. This situation needs to be further investigated because there are most likely others who have gotten the same teatment from Cotterweb as they seem to be attempting to gain lucretive revenue off cheating individuals out of money earned by performing servicesas prescribed by their website. ...They would have kept $9.38 of my money had I not disputed it. Generally, people are too afraid of being called stupid and naieve to complain against large companies like Cotterweb (especially if, like Cotterweb, they are Revdex.com registered) and some folks may also be ignorant to the complaint process and/or avoiding the possibility of an unfavorable outcome, which is a shame because if a person works, then one deserves to be paid for it.