CotterWeb Enterprises, Inc.

Initial Business Response /* (1000, 5, 2014/08/20) */
The member contacted InboxDollars LiveChat for assistance on August 12th, 2014 regarding a credit inquiry for the Discover IT card. The agent escalated the inquiry to our Resolution Team for further assistance. The Member Services Manager...

responded via email same day and apologized for the delay in crediting but to assist him further per our policy, asked him to please forward his confirmation email (acceptance of the card) to us directly to complete the crediting review. The member never responded back to us via chat, phone call or email. As a courtesy to this member, we have applied the offer credit to his account and respectfully ask that this case be closed.
Initial Consumer Rebuttal /* (3000, 8, 2014/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Cotter Web has lied to the Revdex.com. I DID RESPOND TO THEM even though they said I did not. I talked to THREE REPS via their "web chat" line, talked to someone on the phone twice, and wrote five emails. Each time I shared with them that I NEVER RECEIVED THE EMAIL THEY WERE REQUESTING. They obviously are lazy, negligent or just plain con artists. They said they would call Discover on two occasions. They did not do that either as I called Discover myself and they stated no one from their company had called about my case. Again, they lied and are terrorists. Why this scamming company just can't tell the truth (even if the customer doesn't like it) is beyond me. They just lie and con and terrorize disabled and elderly people like myself. One person even said "you probably didn't even apply for the card." To that, I replied, "I already have received it while you are terrorizing me. Do you want me to send you a copy of the letter than came with the card?" which would prove you are liars. To that, they hung up om me and never requested it. I am honest. They are terrorists!!
Final Business Response /* (1000, 12, 2014/09/04) */
The member has not spoken directly to us via phone or via email regarding this offer. The member received a courtesy credit to his account for the Discover Card offer on August 18th, 2014. On August 20th, 2014 the member requested a payment of his earnings which was processed and mailed to him on August 27th, 2014. The member has received all monies requested and we respectfully request that this case be closed as resolved.

The Billy’s Spin and Win wheel will issue a variety of prizes however, the .25 cent token is issued as cash to the account when the member completes and is credited for a survey.  This information is available on the page under the wheel KEY: Survey TokenSurvey Token allows you to earn an...

extra $0.25 on your next successful survey completion. This information was also provided to the member via livechat.  To date, this member has won and been issued 3 survey tokens which were then issued as cash for a total of .75 cents credited for the 3 survey completions.  In regards to the offer for Diamonds, all cash apps provided on the site are provided by various app providers and are independent of InboxDollars.  The game from Tapjoy will issue diamonds on their game however, any crediting of tokens such as diamonds should be addressed with the app provider, as InboxDollars does not have access to your account information with TapJoy. We respectfully request that this issue be marked as resolved.

Initial Business Response /* (1000, 5, 2015/12/08) */
Member was issued a credit to his account for purchases made however, due to the member accessing the site from a foreign (non-US) location the account closed until his return. The member has since returned to the United States and his account...

was reactivated.
The credits are fully available to the member. As explained to the member earlier, The country listed in your Member Profile must be the country you are both living in, and logging into your InboxDollars(r) account from.
This members account was opened and credited upon his return to the US. He requested payment and it is set to process Dec 16th,2015. We respectfully request that this case be closed as resolved.
Initial Consumer Rebuttal /* (2000, 6, 2015/12/09) */

not sure

I had earned 10 dollars and was told I could recieve it when I hit 15 dollars then all of a sudden its 30 dollars when I tried to talk to customer support they acted like they had no idea what I was talking about and was completely unproffesional and unhelpful. its a horrible company, a scam, and a complete fraud who is just making profit off the companies who pay for the surveys to be taken. they do not ever pay the people who take the time to use their service and they need shut down immediately

I am rejecting this response because:  This company engages in unethical business practices.  It promises incentives to members or potential members in return for signing up for "free trial offers" that aren't truly free because most offers require a valid credit card (or shipping and handling fees) in order to receive the incentive.  Prepaid cards are discouraged, as is cancelling before a certain period. This puts members at financial risk because they're being asked to provide their credit card information to advertisers who may or may not be reputable.  When a member has a problem, such as being charged before a trial period ends, unresponsive customer service or, in my case, non-existent customer service, they deny any responsibility and claim to have no affiliation with their advertisers.  They clearly have some affiliation because they exist, as stated on their web site, to drive traffic to advertisers' web sites and make money when members click on their advertisers' links, read their emails, etc.  Additionally, when a member is required to try out a product or service for more than a few days, there's a greater likelihood that the member will forget to cancel and be charged for a product or service they do not want.  If their trials were truly free, members should not have to provide their credit card information or pay shipping and handling, or they should be able to use a prepaid card.  Second, I signed up for a 30 day free trial, which was later changed to a 7 day free trial.  Instead of taking responsibility, they falsely claimed that I signed up for a 7 day trial, which I did not.  When I asked them to release a portion of my earned incentives so that I could replace the charge by Sundance and avoid an over limit fee on my bank account,  they refused to do so.  Only after I told them I was contacting the Revdex.com did they offer me an additional account credit, which I did not ask for and which was useless since members must earn $30 before they can cash out.  To further demonstrate their lack of support for their members, I asked that my account be cancelled immediately.  A customer service rep told me this had been done, but as of today I am still able to log onto their site, so they were not truthful in that regard either.  After sending a complaint to one of the chief executives for Sundance, one of their representatives responded and reversed the charge that was in dispute.  I will consider this matter finally resolved when Inbox Dollars, or their parent company, honors my request to cancel my account as I originally requested.

Initial Business Response /* (1000, 5, 2014/12/19) */
Membership with InboxDollars(r) is voluntary however we do have terms of membership that members are to follow. In this case, the member violated our terms of membership. InboxDollars(r) does not permit more than 1 account per...

individual, per household, and/or per computer. Due to violation of the terms the account as closed. We respectfully request that this case be closed as resolved.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I feel they r scam artist and I worked really hard for that money and I feel I should still receive what's my

I am rejecting this response because:
The screen snips attached show the survey going from a page saying you have completed the survey and will be credit points to a page that says you do not qualify for this survey.  This is not an uncommon occurrence, which is what the CSR argued to me when I contacted them by chat.  Inbox Dollars does nothing to ensure the survey companies they accept money for are actually paying their contractors for the work completed (surveys completed).  When I contacted them about the issue, they were happy to issue me a credit for one survey.  When I notified them this was not an unusual occurrence, it was suggested I close my account as the only solution.  They say they sent a check in the mail, but it has not been received at this time.  When will I be credited for the surveys completed, then redirected to the do not qualify page?  Inbox Dollars says they track every survey link used, but they would not provide this information to me when requested.  As this information would only support my argument further.

The member had been making purchases with InboxDollars’ advertisers and then immediately cancelling the offer with the advertiser once credit was applied to his account. ...

Our terms & conditions notify members that they should only complete offers that they are genuinely interested in.   The member was warned back in Nov 2015 to refrain from this behavior on the account however, this has continued and his account was closed due to fraudulent attempts to earn credits for offers not successfully completed. The member was also notified that his earnings would be sent via Check on our next processing date of July 13th 2016 however, we do ask that he allow time for processing and mailing via US Postal Service. We respectfully request this inquiry be closed as resolved.

We value all members on our site and appreciate the membership they have with InboxDollars.  It is important to note that as stated in our terms & conditions that if an individual joins our reward loyalty site they are a member and not an employee of the site and participation is strictly...

voluntary.  InboxDollars establishes relationships with advertisers and third parties to provide our members with the opportunity to earn cash credits as deemed by the advertisers for successful completion of that activity.  The member stated that she had been notified that her responses were not qualified and actually disqualified but felt she answered enough questions to qualify for the survey credit.   The chat agent attempted to explain the qualification process and also provided a courtesy credit from InboxDollars for the survey attempt. InboxDollars always works with its advertisers & members to improve the level of service and enhance the experience for the member.We sincerely appreciate the member’s feedback and will pass this information onto the appropriate team for review.  We respectfully ask that this inquiry be closed as resolved.

Initial Business Response /* (1000, 5, 2015/12/02) */
This member was contacted on Nov 18th,2015 at which time InboxDollars requested that he send a copy of the receipts for review and processing.
We informed the member that as soon as we received the receipts (confirmation emails) we...

would process the credits as applicable.
The member did not respond to our request.
Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting. These terms are presented to the member who must read and agree to the terms before creating an account.
We are more than happy to assist this member as stated in our email dated Nov 18th,2015.
We respectfully request that this matter be closed.
Initial Consumer Rebuttal /* (3000, 7, 2015/12/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I respectfully refuse to close.
There are three issues.
1) Your T&C doesn't mention that you'll be asking for detailed info FOR ALL TRANSACTIONS, which is quite an important piece of info. Because that's what you have been doing and no one would join if you had that info in your T&C.
2) Your customer service clearly shows that you are trying to stall the customer as much as possible by wasting their times. You asked for a list of ebay purchase with detailled info, which I had to track down and provided, then you ask for copies of receipts and shipping confirmations. Do you think this is reasonable? Why couldn't you just ask for the copies from getgo? Why can't you just do what other cashback portals do, TRACT AUTOMATICALLY!?
3) You start adding additional specific T&C which didn't exist and start applying retroactively. That's illegal. Prove me other wise but you had 0 disclaimer about ebay in your website.
(To Revdex.com, please look at this another blog link that shows how terrible this company's business practice is. http://www.orensmoneysaver.com/2015/12/i-got-paid-by-inbox-dollars-after.html "
Let me go a little further into details for those three issues
1) You said your term states "Per our terms of membership, InboxDollars may request a member to submit a confirmation email to assist us in crediting. "
Let me quote the term that you have sent me.
"InboxDollars(r) credits Members for completing Offers based on information we receive from our Advertisers. Thus, the Advertiser has the final say in whether or not a Member is credited for completing an Offer. InboxDollars(r) makes no guarantee that Members will receive credit for completing an Offer. Members should save all confirmation/welcome emails (and similar information) they receive from the Advertiser after completing an Offer. This information can often be used to credit a Member's account if not done automatically."
But you don't mention that you'll be requesting confirmation email for ALL transactions. And this has been the case for all the members who joined to take advantage of your ebay's 5% cashback. You should've mentioned ALL TRANSACTIONS won't be tracked and you'll need to provide both copies of receipts and shipping confirmation for ALL PURCHASES. But you didn't. Because you knew people wouldn't join once they know such hassle. You misled the new customers thinking you'll follow the typical cashback process, but you decided to do it in your own way.
As I said before, I am perfectly willing to provide confirmation for few transactions that need further info, but I fail to entertain your unreasonable request when none of my transactions get tracked and I need to do all the work to track them down.
2) Your business practice is even more insidious because the first time I contacted, you asked me to list out all the transactions one by one with its purchase date, payment info, purchase amount, transaction date, item number. I did do that for 40 minutes, but then you ask for more information to put another hurdle. You simply couldn't ask for the purchase receipts from the getgo? Why did you make the customer list out individual transactions if you would ask for the receipts again? DO you think customer's time is a joke?
3)
Also in one of your emails, it says "Please note that purchases made with eBay Gift Cards, coupons or e-gift certificates are not applicable for form of payment method and not eligible for crediting."
You had none of this disclaimer in your website. You start adding this disclaimer and trying to apply to orders retroactively. This is bait and switch. This kind of specific retail restrictions is always listed right below the retailer's name in all other cashback websites. But you had none of them. This is bait and switch.
Just by principle, this kind of behavior infuriates me and makes me not to acquiesce to your ridiculous requests.
IN conclusion, I provided enough info. I gave you the list of all the transactions with transaction ID, purchase date, purchase amount, and payment methods TWICE through chat and email. If you want further info for some of them, I'll provide. But if you still insist on getting copies of receipts and shipping confirmation emails for ALL TRANSACTIONS, I won't close this case and won't ever back down.
Final Business Response /* (4000, 13, 2015/12/26) */
This member recently submitted his receipts for review and all credits were applied to his account.
Member was notified of this crediting via Ticket [redacted] Dec 18th, 2015. On Dec 21st, 2015 member requested payment which is set to be processed on January 6th,2015.
Member is asked to keep account in active status per the terms in order to ensure processing is completed and to avoid any processing delays.
We respectfully request that this case be closed as resolved.
Final Consumer Response /* (2000, 15, 2016/01/07) */

Members account was flagged due to an IP that was found on the account causing an issue during the payment review process.   As noted in our terms & conditions, an account found in violation can be closed for review prior to payment being processed.  The Member contacted Livechat...

Feb 26 2018 at 12:08pm CT.  The Livechat agent notified the Member that their inquiry would be escalated for review. Inquiry was sent to Resolution team and a response was sent to Member at 2:53 pm CT letting them know that the system flagged the account due to an IP that was being used by their network provider but that the account would be re-opened. The Member did not allow time for review or response before filing complaint. The account has already been fixed and activated along with notification sent to the Member notifying them the same.  We ask that this issue be closed as resolved.

The member's account was found to be matching the account of another Members sign up on our  site and flagged by the system. InboxDollars terms state we do not allow more than 1 account per computer, network IP and/or address  Member contacted us on Dec 1 2017 Ticket [redacted] and was...

notified in writing on this date of the reason of the termination.  On Dec 7th 2017 the member contacted chat and was informed of our attempts to reach them via ticket email [redacted].  Member indicated that they would call for more information. No call has been received.  A written copy of the original response was again sent via Ticket [redacted].  In order for us to assist, member needs to address the Email/tickets sent regarding the issue so further investigation can occur allowing us to assist. To date, no response from the member to these emails have been received. https://www.inboxdollars.com/pages/terms

We appreciate all Member feedback regarding our site and InboxDollars is always working to provide the best experience possible for our members but it is important to note that...

there may be issues outside of our control that may interfere with a Member’s experience such as outside network connections, computer compatibility as well as a Member’s browser settings that can interrupt that optimal experience. We have provided several reasons why this may be occurring to the Member to try to assist in correcting this issue.  We are happy to continue to try to assist this member via our internal support team.  We request that this inquiry be closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

During review it was discovered that this members account matched one payment email of several other accounts.   The member indicated that he sold his payment however, the email used to log into the...

payment redemption account was the same email associated with additional InboxDollars accounts.  A member may not transfer his account, account information including payment emails with account specific codes & pin to access funds outside parties.   As stated in our terms: Your Account, including any Cash or other credits in your Account, is non-transferable and non-assignable, and may not be pooled, lent, sold, or exchanged. http://www.inboxdollars.com/pages/terms
Due to the violations on the account per the terms it was closed.

Initial Business Response /* (1000, 6, 2015/07/02) */
The member had contacted us via LiveChat regarding the notice she had received on her account regarding Search. During review, it was noted and explained to the member that the warning she received was due to the system detecting unqualified...

search activity which prevents crediting.
The member was notified that in order to reset the Search feature she needed to continue searching using qualified terms/results and the system would reset once it detected that qualified searches were occurring.
InboxDollars is not able to guide or coach members on how to search as crediting can only occur when searches are organic and natural. The system did reset and crediting was reinstated thru the automated search system due to this members new qualified searches.
We respectfully ask that this complaint be closed as resolved.

The members account shows that the member requested payment on April 6, 2017.  Per the terms & conditions, InboxDollars requires that members accounts must be in active status in order for the payment to process.  http://www.inboxdollars.com/pages/terms Section III. Inactivity Item 2:...

Failure to Remain Active: If a Member does not visit any one of our Service Platforms while being logged in or confirm a PaidEmail® at least one time within a 10-day period, their Account may become inactive. Payment Requests are removed if a Member’s Account becomes inactive. The automated system that deactivates a Member’s Account is based on the above criteria and the review runs immediately prior to payment requests being processed. Therefore, it is possible for a Member’s Account to be active right up until the moment before their payment is processed and be denied due to inactivity or fraud. InboxDollars® urges Members to ensure their Account remains in active status in order to avoid any delay in processing payments. A reminder email to log in and keep account in active status in order for the payment to process was sent on April 13th, 2017. The member did not keep their account active as the last log in date was April 6th, 2017.  This member may log in at any time. Activate their account by using the prompts as noted on the account and then request payment. We ask that they keep their account in active status allowing the system to process the payment.

This members account was closed in error on Oct 31st 2016 and after review on November 1st was found to be eligible for access which was immediately granted and all funds released within 24 hrs of finding the error. We had notified the member of the error in writing but the member may not have seen...

our notification response prior to filing the inquiry with the Revdex.com. This member has been paid in full for his earnings as requested.   We respectfully request that this be deemed closed and resolved.

Initial Business Response /* (1000, 9, 2015/10/12) */
Inboxdollars has strict policies and procedures in place to ensure that any request for unsubscribing to our emails is in compliance.
InboxDollars (and its affiliates) respect all requests for an unsubscribe to email distribution lists. ...

Inboxdollars monitors and maintains this process by testing our systems regularly.
The email was verified as being successfully removed from our mailing lists. We respectfully request that this complaint be closed as resolved.
Initial Consumer Rebuttal /* (2000, 10, 2015/10/13) */