Country Traditions

Dear [redacted] ? - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] .? Ryan Homes has reviewed the complaint and disagrees with the customer claims.? The consumer changed the terms of the loan agreement and failed to provide documentation necessary to proceed with the original scheduled settlement date.? ? Ryan Homes does not benefit from the delay of settlement and has worked with the consumer to finalize the settlement.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please do not hesitate to contact us if you have any additional concerns.Kind regards,Corporate Customer Relations

Dear [redacted] , Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] Following the receipt of this complaint, the consumer contacted NVR Mortgage to make other arrangements to complete their transaction We believe that this complaint has been resolved directly with the consumer We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns Kind regards, Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:We had our home built in and closed on December 18, Over the next year we struggled to get anyone over to fix all the problems that are supposed to be done at the day markWhen someone would finally come they would "fix" the problem, only it wouldn't actually be fixedAs of right now I have not had any communication from Ryan homes to complete their fixesThe outside of the house still has sloppy trim, nail holes, gouges, scratches and needs pair in some of the trimOur floors upstairs were done completely wrong and they creak and crunch super loudI was told once that floors will sound that wayyeah right.so they finally sent someone to"fix" itWhich all they did was pop random nails through the carpetThe problem is obviously still thereI am very disappointed in the craftsmanship on our house and in the customer service thereafterI should not have to constantly hound them to get them to do their jobThis is the second complaint to the Revdex.com because we still have the problems after the first one.I want my floors to be fixed and done correctly, no matter how it needs to be fixed! The problems outside to be fixed so the exterior looks niceTouch up pens for the hardy board and shake that I never received Regards, [redacted] ***

Dear Ms [redacted] ,? Thank you for the opportunity to look into the Revdex.com ID [redacted] .? Ryan Homes has review this concern.? The consumer (who resides at lot ***) did not supply the fence company with a boundary drawing for the installation of his privacy fenceThe fence company found what they presumed were the stakes marking the boundary but mistakenly, ran to the point in turn for the rear property of ? lot [redacted] (please see the attached photo)Their presumption was to follow the new sod to the stake in the corner instead of finding the iron pin located at the actual property corner.? As a result Ryan Homes will not reimburse for the? moving of the fence as we provided? accurate documentation of the property boundaries.? ? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please let us know if there are any additional concerns.? Kind regards ,Corporate Customer Relations

Dear [redacted] , ? Thank you for the opportunity to look into the Revdex.com ID [redacted] Our Ryan Homes Service Manager has contacted the consumer to review their concerns.? We have acknowledged the contractor had run over the curb and damaged a five foot section of sod.? ? We apologized for the situation and agreed to repair the? sod once weather permits ? ? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to the matterPlease do not hesitate to contact us if you have any additional questions ? Best regards, ? Corporate Customer Relations

Dear [redacted] ? - Thank you for the opportunity to look into the Revdex.com ID [redacted] .? Our Ryan Homes warranty team has contacted the consumer and agreed to review all of the invoices involved in the consumer’s repair.? Ryan Homes will work directly with the consumer this information is received.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.? Kind regards.Corporate Customer Care

Good Day, I have reviewed the response made by Ryan Homes (complaint ID [redacted] )Overall, I have no choice but to accept this response and close the complaint.? The organization will say whatever it takes to avoid spending any money to satisfy a customer.? Yes, they did offer an in-home air test for mold.? However, that does not satisfy the fact that all of the hardwood in my? kitchen was wet from pooled water.? Moreover, the? flooring technicians? personally told me that? it was mold.? ? It is the opinion of? Ryan Homes senior managers that suggest that it is consistent with water stains.? Its finethis is just another example of how "big-business" avoids taking responsibility for their mistakes.? As? long as they see growth in their revenue and the profit margins are good.? Thank you for your help.? We will just move as soon as I have positive equity in the home.? Thanks, [redacted]

Dear Ms [redacted] ?" Thank you for the opportunity to look in the Revdex.com ID [redacted] Our Ryan Homes Service Manager has met the consumers’ contractor at the consumer’s home and reviewed the concerns outlined in the Revdex.com complaint It was found that the issues outlined in the complaint occurred due to caulk/sealant shrinkage over time The sealant replacement and maintenance is the responsibility of the homeowner and not warrantable under the year Limited Structural Warranty There will be no further action on this matter Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please let us know if you have any additional concerns Regards, Corporate Customer Relations

Dear [redacted] - ? Thank you for the opportunity to look into the Revdex.com ID [redacted] .? Our Ryan Homes project manager has reached out to the consumer to review their concerns.? There were areas of concern.? Our project manager will review the outstanding concerns with our service team and follow up with the consumer no later than Wednesday, June 21stRyan Homes appreciates the efforts of the Revdex.com in bringing closer to this concern.? Please do not hesitate to contact us if you have any additional questionsKind regards, Corporate Customer Relations

Dear [redacted] Thank you for the opportunity to look into the Revdex.com assigned ICD [redacted] Since the receipt of this concern, our Ryan Homes team has worked with the manufacturer to locate materials for the repair The materials are scheduled to be delivered on September 23rd and Ryan Homes will schedule the repair for the consumer the week of the September 28th Ryan Homes has spoken to the customer about the delivery and getting the wood repaired as soon as we receive the deliveryThe consumer has requested that the manufacturer inspect the quality and durability of the floor Ryan Homes is working with the manufacturer to schedule this inspection at the time we complete the repair We appreciate the efforts of the Revdex.com in bringing closure to this concern Please let us know if you have any questions Best regards, Corporate Customer Relations

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:? I can only interpret this one way:? [redacted] is choosing not to answer the complaint that the cement they installed in the [redacted] development is faulty and won't stand behind their work.? If [redacted] can find a way to not pay for work they performed that was sub-par, they will.? Regardless of whether they are at fault or not.? It's unfortunately, what the residents of [redacted] have come to expect.? [redacted] doesn't operate with integrity, they want your money and once they have it, good luck trying to get them to take ownership of any of their work Regards, [redacted] ***

Thank you for the opportunity to look into the Revdex.com ID [redacted] .? The consumer? first notified [redacted] of wet carpet in his basement on 7/6/17.? A [redacted] representative responded over the phone on 7/7/to discuss and schedule an inspection.? During the discussion it was advised that the hose bib was the most likely source of the leak.? The homeowner indicated that the hose bib water supply had been shut off at the time.? He also indicated that he had winterized his hose bib.? On 7/10/the [redacted] representative visited the home for an inspection.? The carpet had been pulled back and was soaking wet.? The homeowner had fans running to dry the area.? It was explained to the homeowner that the drywall would be cut open to inspect the hose bib.? If the leak was due to lack of winterization, we would expect to see a large bulge in the pipe with a split in it.? If the leak was due to another cause, like a bad pipe fitting, we would be able to see where the water was leaking and make a repair.? Upon cutting open the wall the pipe was found to have a large bulge and was split in the same area.? A clear indication that the pipe had expanded due to freezing water in the line and homeowner negligence.? The [redacted] representative began to assist in wiping up some of the water on the concrete floor and noticed that the water continued to seep from under the wall.? The water supply had not been shut off as the homeowner had indicated.? Further, the homeowner seemed surprised when the [redacted] representative went to the utility closet to turn of the valve to the hose bib water supply.? The homeowner was advised that the pipe had expanded and split open due to improper winterization of the hose bib and was not covered under their warranty due to negligence.? [redacted] reviews winterization as part of the final walk through of the home prior to making settlement.? [redacted] also leaves homeowner maintenance tips that includes how to winterize a hose bib for the homeowner to review.? Lastly, [redacted] e-mails all of their homeowner’s seasonally with homeowner maintenance tips.? The autumn seasonal maintenance tips include a reminder to winterize hose bibs.? Before concluding the meeting the [redacted] representative offered to provide the homeowner with contact information for a plumber and conceded to repairing the drywall at [redacted] ***’ expense once the leak had been addressed.? The homeowner declined any further assistance at that time.? We understand that the homeowner feels like he winterized the hose pipe, however, evidence is clear that it was not done either timely or properly.? [redacted] appreciates the efforts of the Revdex.com in bringing closure to this complaint.? Please do not hesitate to contact us if you have any additional questions.? ? Kind regards,? Corporate Customer Relations

Date: Fri, Apr 27, at 2:PMGood afternoon Ms [redacted] *? Thank you for the opportunity to look into the additional comments for the Revdex.com ID [redacted] ? The consumer is expressing displeasure from her sales and building process before her home went to settlement? [redacted] addressed those concerns during that process.? [redacted] contacted the consumer on April 10th? and there are no current issues with the home at this time? If any warrantable items should arise in the future, they will be addressed during the warrantable time frame if they contact Customer Care at [redacted] ? Please note that the contact number on the Revdex.com complaint is not a good contact number for the consumer and that did cause a delay in reaching the consumer.? [redacted] appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us back if you have any additional questions.? Kind regards,? Corporate Customer Care? ?

Dear Ms [redacted] ?" Thank you for forwarding the additional consumer comments regarding Revdex.com ID [redacted] We stand by our previous response [redacted] kindly requests that the Revdex.com review the original complaint, rejection and the responses to the consumers claims and bring closure to this matter Please let us know if any further clarification is needed Best regards, Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] .? The appraisal was ordered in September and paid for via credit card.? In the spirit of good customer service, Ryan Homes has agreed to refund the appraisal.? Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

Dear [redacted] Thank you for the opportunity to look into the Revdex.com ID [redacted] .? Our [redacted] team will be working to complete all repairs prior to the week end of 6/[redacted] appreciates the efforts of the Revdex.com in bringing closer to this concern.? Please do not hesitate to contact us if you have any additional questions.? Kind regards,Corporate Customer Relations

Dear [redacted] - Thank you for forwarding the Revdex.com ID [redacted] Homes acknowledges that we did not contact the consumer after our last response This was simply an oversight and [redacted] Homes has contacted the consumer and will work directly with the consumer to find a resolution [redacted] Homes appreciates the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any additional concerns Kind regards, Corporate Customer Relations

Dear Ms [redacted] - ? Thank you for the opportunity to look in the Revdex.com assigned ID [redacted] .? Ryan Homes has reviewed the concerns outlined in the Revdex.com.? The consumer settled on his home in November 2012.? The Ryan Homes? Limited Builder's warranty covers? this issue for a period of one year.? Having said that, our Ryan Homes service manager agreed to review the concern? outlined in the complaint on September 7th.? Our service manager explained the warranty but offered to open the wall (remove the drywall) and find the cause of the water but the remainder of the work would be homeowner responsibility.? A shrinkage crack? in the foundation wall was located and the Ryan Homes service manager offered to repair it as a good faith gesture; however, all other repairs would be the responsibility of the homeowner.? The consumer was unhappy with the offer and requested that Ryan Homes take responsibility of the full repair despite the limited warranty.? History of the previous leaks at this house: • 1/31/Foundation shrinkage crack ?" near front of the home • 7/11/Window leak ?" right side of home 2nd floor stairway window • 9/30/Window leak ?" right side of home 2nd floor stairway window (repeat) • 9/30/Basement welled exit door ?" left side of the home (threshold adjustment) • 9/7/Foundation shrinkage crack ?" right rear of the basement(current issue)The consumer is? well beyond our warranty period for a foundation shrinkage crack repairThe leaks that are mentioned on the complaint are from other non-related leaks that have been addressed and show no signs that they have returnedRyan Homes has lived up to and beyond our warranty for the consumerNo further action will be taken on this matterRyan Homes appreciates the efforts of the Revdex.com in bringing closure to this matter.? Please do not hesitate to contact us if you have any questions.? Kind regards,Corporate Customer Relations ?

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com assigned ID [redacted] .? Prior to the receipt of this complaint, the Ryan Homes service manager had been in contact with the consumer and we're actively working? with the consumer to address any warrantable concerns.? Ryan Homes? will be addressing the one time drywall on Saturday, February 4th and the? estimated delivery date of the replacement cabinet is Friday, February 10th.Ryan Homes appreciates the efforts of the Revdex.com in bringing closure to this concern.? Please do not hesitate to contact us if you have any questions.Kind regards,Corporate Customer Relations

Dear [redacted] - Thank you for the opportunity to look into the Revdex.com, assigned ID [redacted] Prior to the receipt of this complaint, Ryan Homes began to process the refund referenced We appreciate the efforts of the Revdex.com in bringing closure to this matter Please do not hesitate to contact us if you have any questions Kind regards, Corporate Customer Relations