Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. As our customer declined to manually renew Website Builder plan their Website Builder plan was cancelled on March 26, 2016. Our customer next contacted our customer support team on September 21, 2016. Because of the time elapsed, our customer’s website was not recoverable. Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. As a onetime exception to our policy we will waive the $20.00 transaction fee to process any unused funds. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Transfer Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 21, 2015, our customer purchased a domain name transfer and also registered a new domain name for a one-year term via online transaction. Domain name transfers allow a registrant to move the registration of an existing domain name from one registrar to another. During the transfer purchase, our clients can opt to allow the domain name to continue to point at its existing hosting service provider, or can choose to allow the domain name to be redirected to GoDaddy’s parked nameservers. A parked domain name is one where visitors will see a temporary Web page when they enter the domain(s) in question into a browser. Domain parking typically indicates users are reserving the domain until they create a website, find a hosting provider, or sell the domain.On April 7, 2015, the domain name in question successfully completed the transfer from its previous registrar to GoDaddy. The domain name also remained pointed to its third-party hosting service provider per the transfer instructions our customer had chosen. Our customer was advised of this when contacting GoDaddy’s customer care team on August 10, 2015 and was also provided steps to resolve.Our customer has also mentioned concerns regarding emails received from an unknown company. These emails are not generated by GoDaddy, and our customer was properly advised of this when contacting our customer care team on July 6, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name registration in question successfully completed the transfer process. It is our customer's responsibility to appropriately manage the domain name, including where it is directed. EDUCATION: Our customer may find the following information from our Help Center useful: Parking Your Domain Name: https://www.godaddy.com/help/parking-your-domain-name-338 Manage DNS for Your Domain Names: https://www.godaddy.com/help/manage-dns-for-your-domain-names-680Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the transfer in question could not be completed due to the privacy service having not been removed until December 9, 2017. A failure notification was provided to our customer on November 26, 2017. GoDaddy has no control over how our customer’s email provider manages email messages once they leave our system. Our customer will want to utilize one of the two options previously provided to them if they wish to keep their domain and move forward with the transfer. The domain is currently in an Active status, but expired. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On January 26, 2017, the complainant contacted GoDaddy regarding a charge to their credit card. After being...
advised what the charge was for, the complainant had no further questions and did not dispute the charge, as the transaction was processed in an account under the name of a third party known to the complainant.Later the same day, due to an unexpected error, the complainant’s credit card was charged for a transaction in a different GoDaddy account. This is the charge referenced in their complaint.On January 30, 2017, the complainant contacted GoDaddy regarding the charge to their credit card that was processed on January 26, 2017. Steps were taken to prevent future billing to their credit card under the account in question. The complainant is correct that their refund request was denied in accordance with our Refund Policy, as support staff did not have all the required details at the time.RESOLUTION:We have issued a full refund for the January 26, 2017 transaction. Contrary to the complainant being advised billing had occurred since August 2016, our records show this order as the only one processed to the complainant’s credit card under the account in question.We also appreciate the complainant’s comments regarding our Refund policy and will ensure they are shared and reviewed by the appropriate parties internally.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On April 24, 2014, the complainant purchased a domain name for a one year term via an online transaction in their customer account. Our Protected Registration service, which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services upon and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:• January 24, 2015• February 23, 2015• March 25, 2015• April 9, 2015• April 19, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service the complainant opted into had functioned as advertised, keeping the domain from being canceled. The complainant has since provided the requested verification information, and the Protected Registration has been canceled and refunded. If the complainant is able to cancel the domain’s registration within 45 days of automatic renewal, they can contact our Billing Department directly to request a refund.EDUCATION:The complainant may find the following links useful:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]
Refund Policy:[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Should the complainant provide more...
information to our office directly via [email protected], our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2010, our customer purchased a transfer of a domain name via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is cancelled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The service our customer purchased has functioned as advertised. Our customer has submitted a request to cancel the Protected Registration and needs to follow the instructions outlined by our Domain Services team to cancel the service. Once cancelled, our customer will be able to log into their account, cancel their domain name and remove their payment method as desired.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When customers search a domain’s availability and select it for purchase via GoDaddy’s website, private registration service is included by default for eligible domains. Customers must decline this service if they do not wish to pay for it or would prefer their personal information be made public. On the same screen where customers would deselect privacy, the difference between public and private registration is clearly explained, as are the benefits of privacy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you GodDaddy for not standing behind your flawed product that does not work. Screw me once, but you will not screw me twice; and your choosing to end a 10 year purchasing relationship. Beware, that public opinion of one being ripped off can have far reaching and longer lasting than any $25 was worth. Yes our webs will be relocated at the end of our current hosting, as I would not pay Godaddy a peny more, as your a crooked company
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 27, 2013, the domain in...
question was moved to our customer’s account via a change of account. It was then manually renewed on July 17, 2013, again on September 1, 2014, and lastly on July 15, 2015. Contrary to our customer’s understanding, the domain in question was not renewed with the other domain provided in the complaint.On July 14, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment.Notices for the failed billing were sent on the following dates: • July 14 2016• July 18, 2016• July 25, 2016These notices informed our customer their domain was at risk of being canceled unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.Thank for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
my complaint was specifically to the treatment I received, which it appears even the 'office of the CEO, call center agent cannot wrap his head around. Please review my actual complaint, the reason for my complaint, my chat log, and reply accordingly, this is deplorable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belI do not work for GoDaddy, LLC nor the banking industry. I provided information as another card before paying for the domain name. Then closed out everything and was told that he couldn't use the new card only the old one which made no sense at all. In the real professional world when a payment is made to anyone for services or goods and the recipient does not receive the payment a tracer is made by the issuer of payment and if that is not successful in producing funds; then payment is reissued in another form and in this case as I was told a paper check. That I have not received. Just give me my money back and make this go away! Every person I spoke with as a representative of GoDaddy, LLC has given me a different story and the run around. Call the bank, Call GoDaddy, Call the Bank, etc. Will someone please do their job and think out of the box. This just requires a little common sense and not text book hand me down.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I load the website domain that I wish to purchase it loaded an ad for GoDaddy.com. The domain name is unique enough that if I didn't put it in on GoDaddy the name would NEVER have been "purchased" in the first place. It's VERY shady business practice for them to purchase the names under an affiliated company and then try to sell them back to the customer at an increased price. This business practice needs to be stopped! I'm writing the AG to let them know how GoDaddy conducts business.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, 2009 our customer has been utilizing a shared web-hosting plan. Shared...
web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived files. The shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do so. Our customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $598.10 to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Renewal emails did not clearly call out the terms of refunds for my specific domain. Instead, they give generic text and a link to their lengthy lawyer-speak terms. Their true terms for the refund (after 5 days only the privacy portion can be refunded) are deeply hidden in their website and in their lawyer-speak. Also such terms are unusual in the course of general commerce, thus raising the expectation that such terms are clearly and simply communicated and not hidden inside walls of generic text.I believe that GoDaddy has not made a good-faith effort to clearly communicate the terms of the specific domains for which a refund is sought.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 13, 2016, our customer contacted GoDaddy to discuss options for moving two...
websites from their existing hosting service, which is scheduled to be discontinued. Our customer was presented with several hosting options for their sites.On August 9, 2016, our customer contacted GoDaddy and purchased a Managed [redacted] plan to host their sites.On October 12, 2016, our customer contacted GoDaddy regarding a renewal charge for their original hosting. The renewal transaction and original hosting service were canceled and the charge refunded. Unfortunately, our customer did not have a backup copy of a site still being hosted under the original hosting.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery. Per our terms of service, it is a customer responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our administrators were able to locate a recent copy of our customer’s site and have moved it to their Managed [redacted] account. Our customer has been notified of this via email.We understand this was a frustrating experience for our customer, and as a goodwill gesture, we have extended their paid services for the account in question by 1 year at no cost, in addition to waiving our standard fees for data recovery work.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer contacted our support team after they had completed their online purchase transaction. We will honor any valid promotional offers that our customers receive from GoDaddy, provided the offer is entered prior to completing the transaction. GoDaddy is unable to provide our customer with a retroactive discount. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The services purchased and refunded resulting in the In-Store Credit were purchased in January 2014, and refunded to In-Store Credit in March 2014, prior to the payment method’s expiration. Refunds not made to In-Store Credit can only be sent back to the original payment method involved with the transaction.Again, our payment processing team has confirmed that the financial institution, KeyBank National Association, has not rejected the funds dispersed by GoDaddy as a refund. Only in the case that the financial institution rejects the refund will GoDaddy be able to issue a check.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's additional concerns.We stand by our previous response. As our customer declined to manually renew Website Builder plan their Website Builder plan was cancelled on March 26, 2016. Our customer next contacted our customer support team on September 21, 2016. Because of the time elapsed, our customer’s website was not recoverable. Should our customer wish to request a cash-out of their Good as Gold account they can contact this office at [email protected]. As a onetime exception to our policy we will waive the $20.00 transaction fee to process any unused funds. Refunds are sent as checks and can take up to 8 weeks. Thank you again for the opportunity to address the concerns presented.Kind regards,John M[redacted]Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Domain Name Transfer Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn March 21, 2015, our customer purchased a domain name transfer and also registered a new domain name for a one-year term via online transaction. Domain name transfers allow a registrant to move the registration of an existing domain name from one registrar to another. During the transfer purchase, our clients can opt to allow the domain name to continue to point at its existing hosting service provider, or can choose to allow the domain name to be redirected to GoDaddy’s parked nameservers. A parked domain name is one where visitors will see a temporary Web page when they enter the domain(s) in question into a browser. Domain parking typically indicates users are reserving the domain until they create a website, find a hosting provider, or sell the domain.On April 7, 2015, the domain name in question successfully completed the transfer from its previous registrar to GoDaddy. The domain name also remained pointed to its third-party hosting service provider per the transfer instructions our customer had chosen. Our customer was advised of this when contacting GoDaddy’s customer care team on August 10, 2015 and was also provided steps to resolve.Our customer has also mentioned concerns regarding emails received from an unknown company. These emails are not generated by GoDaddy, and our customer was properly advised of this when contacting our customer care team on July 6, 2015.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.The domain name registration in question successfully completed the transfer process. It is our customer's responsibility to appropriately manage the domain name, including where it is directed. EDUCATION: Our customer may find the following information from our Help Center useful: Parking Your Domain Name: https://www.godaddy.com/help/parking-your-domain-name-338 Manage DNS for Your Domain Names: https://www.godaddy.com/help/manage-dns-for-your-domain-names-680Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the transfer in question could not be completed due to the privacy service having not been removed until December 9, 2017. A failure notification was provided to our customer on November 26, 2017. GoDaddy has no control over how our customer’s email provider manages email messages once they leave our system. Our customer will want to utilize one of the two options previously provided to them if they wish to keep their domain and move forward with the transfer. The domain is currently in an Active status, but expired. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO – GoDaddy
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you for the opportunity to address the complainant’s concerns.The complainant is not a GoDaddy customer, nor has GoDaddy entered into any relationship or agreements with the complainant.On January 26, 2017, the complainant contacted GoDaddy regarding a charge to their credit card. After being...
advised what the charge was for, the complainant had no further questions and did not dispute the charge, as the transaction was processed in an account under the name of a third party known to the complainant.Later the same day, due to an unexpected error, the complainant’s credit card was charged for a transaction in a different GoDaddy account. This is the charge referenced in their complaint.On January 30, 2017, the complainant contacted GoDaddy regarding the charge to their credit card that was processed on January 26, 2017. Steps were taken to prevent future billing to their credit card under the account in question. The complainant is correct that their refund request was denied in accordance with our Refund Policy, as support staff did not have all the required details at the time.RESOLUTION:We have issued a full refund for the January 26, 2017 transaction. Contrary to the complainant being advised billing had occurred since August 2016, our records show this order as the only one processed to the complainant’s credit card under the account in question.We also appreciate the complainant’s comments regarding our Refund policy and will ensure they are shared and reviewed by the appropriate parties internally.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]On April 24, 2014, the complainant purchased a domain name for a one year term via an online transaction in their customer account. Our Protected Registration service, which the complainant had added to their domain registration, is the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.On May 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain and Protected Registration services upon and did so in a Good Faith effort to honor its agreements with the complainant. Account management is a customer responsibility.GoDaddy also sent renewal notices prior to the expiration date on:• January 24, 2015• February 23, 2015• March 25, 2015• April 9, 2015• April 19, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Protected Registration service the complainant opted into had functioned as advertised, keeping the domain from being canceled. The complainant has since provided the requested verification information, and the Protected Registration has been canceled and refunded. If the complainant is able to cancel the domain’s registration within 45 days of automatic renewal, they can contact our Billing Department directly to request a refund.EDUCATION:The complainant may find the following links useful:Canceling Products:[redacted]Managing Renewals for Products and Services:[redacted]
Refund Policy:[redacted]
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for the opportunity to address the concerns presented by the complainant. We would like to present the following:Based on the information provided by the complainant, GoDaddy is unable to identify an account to properly address their concerns. Should the complainant provide more...
information to our office directly via [email protected], our office is willing to review and attempt to resolve their concerns.Thank you again for the opportunity to address the concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 23, 2010, our customer purchased a transfer of a domain name via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name that GoDaddy offers. This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain name. Domain names which have this service cannot be cancelled or transferred until the Protected Registration is cancelled.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The service our customer purchased has functioned as advertised. Our customer has submitted a request to cancel the Protected Registration and needs to follow the instructions outlined by our Domain Services team to cancel the service. Once cancelled, our customer will be able to log into their account, cancel their domain name and remove their payment method as desired.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.When customers search a domain’s availability and select it for purchase via GoDaddy’s website, private registration service is included by default for eligible domains. Customers must decline this service if they do not wish to pay for it or would prefer their personal information be made public. On the same screen where customers would deselect privacy, the difference between public and private registration is clearly explained, as are the benefits of privacy.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J[redacted]Office of the CEO – GoDaddy
Thank you GodDaddy for not standing behind your flawed product that does not work. Screw me once, but you will not screw me twice; and your choosing to end a 10 year purchasing relationship. Beware, that public opinion of one being ripped off can have far reaching and longer lasting than any $25 was worth. Yes our webs will be relocated at the end of our current hosting, as I would not pay Godaddy a peny more, as your a crooked company
Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On June 27, 2013, the domain in...
question was moved to our customer’s account via a change of account. It was then manually renewed on July 17, 2013, again on September 1, 2014, and lastly on July 15, 2015. Contrary to our customer’s understanding, the domain in question was not renewed with the other domain provided in the complaint.On July 14, 2016, per our customer’s account preferences, GoDaddy was instructed to automatically renew the domain in question and attempted to do so in a good faith effort to honor its agreements with our customer, however, their financial institution declined payment.Notices for the failed billing were sent on the following dates: • July 14 2016• July 18, 2016• July 25, 2016These notices informed our customer their domain was at risk of being canceled unless action was taken. Account management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. The domain name correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-obtaining the domain name.Thank for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
my complaint was specifically to the treatment I received, which it appears even the 'office of the CEO, call center agent cannot wrap his head around. Please review my actual complaint, the reason for my complaint, my chat log, and reply accordingly, this is deplorable.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belI do not work for GoDaddy, LLC nor the banking industry. I provided information as another card before paying for the domain name. Then closed out everything and was told that he couldn't use the new card only the old one which made no sense at all. In the real professional world when a payment is made to anyone for services or goods and the recipient does not receive the payment a tracer is made by the issuer of payment and if that is not successful in producing funds; then payment is reissued in another form and in this case as I was told a paper check. That I have not received. Just give me my money back and make this go away! Every person I spoke with as a representative of GoDaddy, LLC has given me a different story and the run around. Call the bank, Call GoDaddy, Call the Bank, etc. Will someone please do their job and think out of the box. This just requires a little common sense and not text book hand me down.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
When I load the website domain that I wish to purchase it loaded an ad for GoDaddy.com. The domain name is unique enough that if I didn't put it in on GoDaddy the name would NEVER have been "purchased" in the first place. It's VERY shady business practice for them to purchase the names under an affiliated company and then try to sell them back to the customer at an increased price. This business practice needs to be stopped! I'm writing the AG to let them know how GoDaddy conducts business.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Since May 10, 2009 our customer has been utilizing a shared web-hosting plan. Shared...
web-hosting is designed and optimized to serve website pages as quickly and efficiently as possible, not as a storage medium for archived files. The shared environment has hardware and software limitations to protect both our hosting environment and other customers on our servers.On June 9, 2017, our customer's hosting services were suspended and they were notified by GoDaddy’s Network Violations team the hosting account was in violation of GoDaddy’s Hosting Agreement; specifically, utilizing the hosting as a file repository by storing archived files.On June 10, 2017, our customer removed the offending content, agreeing to no longer utilize the hosting in this manner, and the hosting account was reactivated.On July 5, 2017, it was found that our customer had re-uploaded some of the offending content that had originally caused their hosting to be suspended, despite previously agreeing not to do so. Our customer’s hosting account was again suspended, and they were informed they must move their content off the shared hosting environment, onto a Virtual Private Server (VPS) or dedicated server. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our hosting teams have provided a one-time exception to our Refund Policy, refunding the unused months totaling $598.10 to the original payment method. Future refunds will be provided in accordance with GoDaddy’s Refund Policy, found here: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&isc=statusdotTh...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Renewal emails did not clearly call out the terms of refunds for my specific domain. Instead, they give generic text and a link to their lengthy lawyer-speak terms. Their true terms for the refund (after 5 days only the privacy portion can be refunded) are deeply hidden in their website and in their lawyer-speak. Also such terms are unusual in the course of general commerce, thus raising the expectation that such terms are clearly and simply communicated and not hidden inside walls of generic text.I believe that GoDaddy has not made a good-faith effort to clearly communicate the terms of the specific domains for which a refund is sought.
Regards,
[redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On May 13, 2016, our customer contacted GoDaddy to discuss options for moving two...
websites from their existing hosting service, which is scheduled to be discontinued. Our customer was presented with several hosting options for their sites.On August 9, 2016, our customer contacted GoDaddy and purchased a Managed [redacted] plan to host their sites.On October 12, 2016, our customer contacted GoDaddy regarding a renewal charge for their original hosting. The renewal transaction and original hosting service were canceled and the charge refunded. Unfortunately, our customer did not have a backup copy of a site still being hosted under the original hosting.When a hosting account is cancelled GoDaddy may retain the data for a limited time. The content is not stored in our customer's account but rather on other servers that GoDaddy uses for disaster recovery. Per our terms of service, it is a customer responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our administrators were able to locate a recent copy of our customer’s site and have moved it to their Managed [redacted] account. Our customer has been notified of this via email.We understand this was a frustrating experience for our customer, and as a goodwill gesture, we have extended their paid services for the account in question by 1 year at no cost, in addition to waiving our standard fees for data recovery work.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,
Stephen J[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer contacted our support team after they had completed their online purchase transaction. We will honor any valid promotional offers that our customers receive from GoDaddy, provided the offer is entered prior to completing the transaction. GoDaddy is unable to provide our customer with a retroactive discount. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns. The services purchased and refunded resulting in the In-Store Credit were purchased in January 2014, and refunded to In-Store Credit in March 2014, prior to the payment method’s expiration. Refunds not made to In-Store Credit can only be sent back to the original payment method involved with the transaction.Again, our payment processing team has confirmed that the financial institution, KeyBank National Association, has not rejected the funds dispersed by GoDaddy as a refund. Only in the case that the financial institution rejects the refund will GoDaddy be able to issue a check.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy