I am requesting a prorated refund for the domain registrations. I do not recall agreeing to any such terms with godaddy and fully dispute that the company acted in good faith. This is not good business practice and the fact that now 3 people affiliated with godaddy, have told me three different things, leans towards my feeling that this company is fully trying to take advantage of their customers. Why would you treat a ten year customer like this? Makes no sense, if they were not in the wrong they would gladly offer a full refund and stand behind their products and services. The five day opportunity to cancel and request a refund, only confirms this. Review the online complaints, I am not the only person with this same issue. I am asking again for a prorated refund for the domain registrations.
Attached are the email confirmations discussed in the original complaint.The pin has been emailed to the CEO office with the clear request and expectation of return of all monies owed.
The customer ([redacted]) is dead and since it is not "co-managed" I have no access to the customers account. The customer ([redacted]) was permitted to use my information one time only. I am sorry you have difficulty understanding this. Therefore I had no way to access [redacted]'s account, and see that my payment was the payment listed on file; nor to stop the renewal. Can you point me to where in your documentation it grants access to [redacted]'s account without his username and password so that I could have stopped this renewal? You guys are being ridiculous; especially considering I am not even demanding a refund but rather the renewal be applied to my domains since [redacted] is Dead, and has not had a website or used his email in years. Thee obit can be found here: [redacted] -- such callousness on Godaddy's behalf is ... unprofessional.
Thank you for the opportunity to address our customer’s additional concerns. As stated, the concern pertaining to our representative is being handled internally. Any steps which may be taken are not discussed with our customer’s as they are internal matters. We are sorry our customer feels they were “intentionally misled” as that was not the case. Also as stated, the decision to change the release date of this prefix was made by the Federal Communication Commission (FCC) and not Freedom Voice or GoDaddy. This date adjustment was outside of our control and publicly posted on several websites prior to June 2, 2017. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO – GoDaddy
While they have since resolved this issue for me and now have my site operational, their facts are incorrect. The email requesting verification was complied with immediately. The issue stems from the problematic number of phone calls received where one of those calls included someone (I am unsure from where) asking me to call and provide verification information. This call was buried amongst many other calls that smack of trolling and phishing. As someone who spent 7 years working nuclear security I know far more than this company regarding security, both personal and professional and fully understand why you never answer calls from numbers you do not know, nor answer question, call back and provide any person information to anyone under any circumstances. At hand is the fact their customer agreement opens the customer up to all kinds of third party trolling and GoDaddy openly sells, transfers and distributed personal contact information at their discretion even though you are paying to have a "private" website. That is oxymoronic. I thank GoDaddy for resolving my issue, however, the main complaint of a abusive and lengthy use agreement that is full of legal ease and one which NO ONE would ever reasonable be expected to spend hours reading is still unresolved. The consumer has a right to protect their privacy and as a matter of course no business should have user agreements that basically "sell the customers soul" in order to host a website. Only after they resolved my issues after I filed the same complaint through numerous channels has the endless phone calls stopped. Now I am being spammed to death via email. For the consideration they provided (2years free domain registration) I find that resolution to be more than fair for the stress and aggravation their "random" verification process caused me and request you close this case as resolved. I thank the Revdex.com for their assistance.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]. Our customer has enabled Two-Factor Authentication on their GoDaddy account, which...
provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. Two-Factor Authentication is a security feature that GoDaddy offers our customers to prevent potential account and domain hijacking. On July 27, 2017, our customer contacted GoDaddy to disable Two-Factor Authentication but could not receive the code sent via text message. Our customer was provided instructions to have the service manually removed. In the event customers are not able to receive the verification code, we require proof of identification in order to disable the service on their behalf. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was provided the correct steps and instructions for removing two-step authentication from their account and our customer has sent four separate requests. However, each time our customer has been told additional documentation is required, but has not provided the requested documentation. As of September 5, 2017, our Domains and Account Recovery team has responded to our customer informing them what documentation is needed to address their two-step cancellation request. Our customer will need to review this latest request and follow the instructions given. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 16, 2016, our customer purchased a domain name for a 1-year term via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. As such the domain name cannot be cancelled until the Protected Registration is removed. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292Our customer reached out to GoDaddy’s support teams on February 1, 2017, to cancel the domain. They were informed they could not due to the Protected Registration and were provided the proper steps for removal. However, our customer took no action. As such, on April 8, 2017, the domain and protected registration service auto-renewed. Our customer reached out to GoDaddy’s support teams and was correctly informed why it had renewed. GoDaddy’s support teams offered to walk the customer through the process of cancellation, but our customer declined and ended the call.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility and the Protected Registration has functioned as advertised. To cancel, our customer can follow the instructions in the link above. Once removed, our customer can cancel their domain name and connect with our support teams to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.While using [redacted] is optional, it is not a free addon service selected by me. It was a reason why I purchased the hosting plan. It does not work, and use of it cripples my VPS as well, causing it not to work properly.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The complainant’s refunds have been processed, and accepted by their payment institution. GoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]Our customer made a similar complaint we responded to on December 19, 2014. On December 16, 2014, our customer contacted GoDaddy’s support staff to remove an add-on service, Protected Registration, from their domain name purchase. Our customer worked with our Protected Registration team to remove the service from the domain name. This does not cancel the domain itself, only the protection. In our previous response, we informed our customer that while the Protected Registration was cancelled on the account, they were still responsible for cancelling their domains should they wish to do so.Our customer took no action to cancel the domains from the account and the domains in question renewed on May 2, 2015. GoDaddy sent renewal notices prior to the renewal on:• January 31, 2015• March 02, 2015• April 1, 2015• April 26,2015• April 28, 2015These notices indicated the domains would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We have connected with our customer and walked them through the cancellation process. We also provided a refund to our customer as a goodwill gesture.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,Ken C[redacted]Office of the CEO - GoDaddy[redacted]
Hello, Thank you for the response. The information provided in the response is not accurate.The email server block is still not removed. I have not been able to send emails out for the lat 2 weeks. I have purchased the Sitelock subscription from Godaddy to ensure that the maleware are not there and that did not help. When I called again and asked why, the representative told me it's because the Sitelock subscription I was told to purchase to solve the issue is not the full subscription. Instead I need to buy an even more costly one to solve the issue. So I'm not sure how to resolve this.Godaddy, I need to be able to send emails. Can you be more of a help in this and make my case more of a priority? Respectfully,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous response. Due to suspicious information used by our customer for the transaction, additional information was requested to confirm the transaction was valid. As the requested information was not provided in a timely manner, the product was removed from the associated account and the transaction was refunded in full to the original payment method utilized.GoDaddy reserves the right to take action it deems necessary in its fraud prevention efforts as outlined in Section 10 of the Universal Terms of Service agreement that the complainant agreed to when making their purchase. Once the necessary identification documents were provided, the account was unlocked. However, our Verification Office was not able to re-instate the original charge, previously refunded in full. A charge was placed in the account's Shopping Cart for our customer to process. Once the charge is processed, the domain name registration can then be returned to the account.Our customer has not taken the steps as outlined by our verification office so the domain name can be returned to the account. Additionally, it appears our customer wishes to take this outside of the Revdex.com’s purview by requesting the registered agent. If this is the case, Our customer can reach out to our office directly at [email protected] and reference this complaint to request the email for GoDaddy’s registered agent.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the applicable refunds were processed by GoDaddy on July 28, 2016 and returned to our customer’s payment method. We would recommend our customer speak with [redacted] as well as their financial institution for a resolution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 3, 2016, our customer purchased a Windows Virtual Private Server plan for...
a one-month term via an online transaction.On November 7, 2016, our customer cancelled their server plan. While completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund. However, on November 8, 2016 our customer contacted GoDaddy support teams to request a refund for the server plan cancelled the day prior. During these interactions the customer was informed that they were not eligible for a refund per our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. A chargeback was initiated on the server plan on November 8, 2016 after our customer was informed they were not eligible for a refund. This chargeback withdrew payments made to GoDaddy. At this time the order in question in no longer eligible for refund. The chargeback that was initiated against the order in question, withdrew the funds paid to GoDaddy, and as such, we are unable to consider providing any goodwill gestures or refunds at this time. Our customer may find the following support link helpful: Refund Policy: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy.com
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 9, 2017, our customer placed a bid on an expiring domain auction via GoDaddy...
Auctions. GoDaddy Auctions is a marketplace for the sale of domain names from one party to another. The bid includes the amount a customer is willing to pay, along with the cost of a one-year renewal for the domain’s registration. That same day, our customer contacted our support teams to request the cancellation of the bid, stating GoDaddy’s site changed their bid amount.In order to place a bid on an expiring auction, our customers are explicitly presented with a confirmation of the dollar amount prior to actually placing the bid. GoDaddy does not arbitrarily change bid amounts for domains being auctioned.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is ultimately responsible for any transactions placed in their account. The bid/offer placed by our customer is a binding contract, as stated in the GoDaddy Domain Auction Membership Agreement our customer accepted upon purchasing a GoDaddy Auctions membership, and the Bid/Buy/Offer Agreement, which our customer acknowledged and agreed to upon confirming the bid.GoDaddy is unable to provide a refund for this domain auction. If our customer does not wish to keep the domain, they may want to consider options such as auctioning it/offering it for sale.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant purchased a Personal Website Builder plan for a one year term during a call to our Customer Care Center on October 27, 2013. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and attempted to do so on October 27, 2015 in a Good Faith effort to honor its agreements with the complainant. However, the complainant's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.Notices were sent on:• Failed Billing Notices were sent on October 27, 2014 and November 06, 2014 via email.• On November 12, 2015 a voice message was left for the complainant.• On November 16, 2014 the Website Builder plan was cancelled and an email was sent to the complainant.GoDaddy must rely upon its customers for information that we would not otherwise be unaware of, such as the use of a new email address or phone number. Account management is a customer responsibility.The complainant has now requested we restore the content of their expired website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Because of the time elapsed since the product cancellation we are unable to recover the content of the complainant’s Personal Website Builder Plan.As on one time courtesy in appreciation for the complainant’s time as a GoDaddy customer we are providing them with 3 months of Personal Website Builder at no cost.GoDaddy EDUCATION: The following information may be of benefit to the complainant:Getting Started with Website Builder v7https://support.godaddy.com/help/article/8346/getting-started-with-website-bui...⇄ Renewals for Products and Services - https://support.godaddy.com/help/article/725/managing-renewals-for-products-and-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 10, 2016, our customer purchased a website hosting plan for a 3-month term...
via online transaction. This is for the period ending January 10, 2017.On January 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for another 3-month term and did so in a good faith effort to honor its agreements with our customer. Following the successful renewal, our customer contacted our customer care team to request a refund for the renewal transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has been unsuccessful in connecting with our customer to discuss their concerns.A full refund for the product renewal transaction was processed on January 10, 2017 during our customer’s support interaction. Our customer was properly informed it may take 5 to 7 days for the funds to be reflected with their financial institution. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me.
Regards,
[redacted]
It is clear in my original complaint that GoDaddy charged my account even though I had terminated my website with them. GoDaddy gave me nothing for the money they charged. They simply took the money for no service rendered. It is also clear from their own website that they were trying to sell the domain to someone else.They explanation given by them does not live up to the basic tenement of a contract. Any contract, to be valid, has to have "Consideration". The meaning of "Consideration" means both parties have to give something in return for what is received. In other words you cannot take money from someone when no service or product is exchanged for the funds received. I believe GODaddy is probably earning millions from this deceptive business practice. I know that the Revdex.com works on behalf of the businesses it receives dues from but it's goals are admirable. Sincerely,[redacted]
I am requesting a prorated refund for the domain registrations. I do not recall agreeing to any such terms with godaddy and fully dispute that the company acted in good faith. This is not good business practice and the fact that now 3 people affiliated with godaddy, have told me three different things, leans towards my feeling that this company is fully trying to take advantage of their customers. Why would you treat a ten year customer like this? Makes no sense, if they were not in the wrong they would gladly offer a full refund and stand behind their products and services. The five day opportunity to cancel and request a refund, only confirms this. Review the online complaints, I am not the only person with this same issue. I am asking again for a prorated refund for the domain registrations.
Attached are the email confirmations discussed in the original complaint.The pin has been emailed to the CEO office with the clear request and expectation of return of all monies owed.
The customer ([redacted]) is dead and since it is not "co-managed" I have no access to the customers account. The customer ([redacted]) was permitted to use my information one time only. I am sorry you have difficulty understanding this. Therefore I had no way to access [redacted]'s account, and see that my payment was the payment listed on file; nor to stop the renewal. Can you point me to where in your documentation it grants access to [redacted]'s account without his username and password so that I could have stopped this renewal? You guys are being ridiculous; especially considering I am not even demanding a refund but rather the renewal be applied to my domains since [redacted] is Dead, and has not had a website or used his email in years. Thee obit can be found here: [redacted] -- such callousness on Godaddy's behalf is ... unprofessional.
Thank you for the opportunity to address our customer’s additional concerns. As stated, the concern pertaining to our representative is being handled internally. Any steps which may be taken are not discussed with our customer’s as they are internal matters. We are sorry our customer feels they were “intentionally misled” as that was not the case. Also as stated, the decision to change the release date of this prefix was made by the Federal Communication Commission (FCC) and not Freedom Voice or GoDaddy. This date adjustment was outside of our control and publicly posted on several websites prior to June 2, 2017. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Terri H[redacted]Office of the CEO – GoDaddy
While they have since resolved this issue for me and now have my site operational, their facts are incorrect. The email requesting verification was complied with immediately. The issue stems from the problematic number of phone calls received where one of those calls included someone (I am unsure from where) asking me to call and provide verification information. This call was buried amongst many other calls that smack of trolling and phishing. As someone who spent 7 years working nuclear security I know far more than this company regarding security, both personal and professional and fully understand why you never answer calls from numbers you do not know, nor answer question, call back and provide any person information to anyone under any circumstances. At hand is the fact their customer agreement opens the customer up to all kinds of third party trolling and GoDaddy openly sells, transfers and distributed personal contact information at their discretion even though you are paying to have a "private" website. That is oxymoronic. I thank GoDaddy for resolving my issue, however, the main complaint of a abusive and lengthy use agreement that is full of legal ease and one which NO ONE would ever reasonable be expected to spend hours reading is still unresolved. The consumer has a right to protect their privacy and as a matter of course no business should have user agreements that basically "sell the customers soul" in order to host a website. Only after they resolved my issues after I filed the same complaint through numerous channels has the endless phone calls stopped. Now I am being spammed to death via email. For the consideration they provided (2years free domain registration) I find that resolution to be more than fair for the stress and aggravation their "random" verification process caused me and request you close this case as resolved. I thank the Revdex.com for their assistance.
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]. Our customer has enabled Two-Factor Authentication on their GoDaddy account, which...
provides an additional layer of security. Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. Two-Factor Authentication is a security feature that GoDaddy offers our customers to prevent potential account and domain hijacking. On July 27, 2017, our customer contacted GoDaddy to disable Two-Factor Authentication but could not receive the code sent via text message. Our customer was provided instructions to have the service manually removed. In the event customers are not able to receive the verification code, we require proof of identification in order to disable the service on their behalf. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our customer was provided the correct steps and instructions for removing two-step authentication from their account and our customer has sent four separate requests. However, each time our customer has been told additional documentation is required, but has not provided the requested documentation. As of September 5, 2017, our Domains and Account Recovery team has responded to our customer informing them what documentation is needed to address their two-step cancellation request. Our customer will need to review this latest request and follow the instructions given. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Ken C[redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On April 16, 2016, our customer purchased a domain name for a 1-year term via online...
transaction. During the purchase, they opted to add GoDaddy’s Protected Registration service, the highest level of protection for a domain name GoDaddy offers. This premium, add-on service provides private registration and protects against the cancellation, expiration, or transfer of a domain name. As such the domain name cannot be cancelled until the Protected Registration is removed. The steps to cancel Protected Registration are found at: https://www.godaddy.com/help/cancel-protected-registration-1292Our customer reached out to GoDaddy’s support teams on February 1, 2017, to cancel the domain. They were informed they could not due to the Protected Registration and were provided the proper steps for removal. However, our customer took no action. As such, on April 8, 2017, the domain and protected registration service auto-renewed. Our customer reached out to GoDaddy’s support teams and was correctly informed why it had renewed. GoDaddy’s support teams offered to walk the customer through the process of cancellation, but our customer declined and ended the call.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility and the Protected Registration has functioned as advertised. To cancel, our customer can follow the instructions in the link above. Once removed, our customer can cancel their domain name and connect with our support teams to request a refund.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy
The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.While using [redacted] is optional, it is not a free addon service selected by me. It was a reason why I purchased the hosting plan. It does not work, and use of it cripples my VPS as well, causing it not to work properly.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.We stand by our previous response. The complainant’s refunds have been processed, and accepted by their payment institution. GoDaddy will not involve itself in any dispute between the complainant and that institution.They will need to work with them in order to get their funds returned to them.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]Our customer made a similar complaint we responded to on December 19, 2014. On December 16, 2014, our customer contacted GoDaddy’s support staff to remove an add-on service, Protected Registration, from their domain name purchase. Our customer worked with our Protected Registration team to remove the service from the domain name. This does not cancel the domain itself, only the protection. In our previous response, we informed our customer that while the Protected Registration was cancelled on the account, they were still responsible for cancelling their domains should they wish to do so.Our customer took no action to cancel the domains from the account and the domains in question renewed on May 2, 2015. GoDaddy sent renewal notices prior to the renewal on:• January 31, 2015• March 02, 2015• April 1, 2015• April 26,2015• April 28, 2015These notices indicated the domains would be automatically renewed upon expiration unless action was taken. GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. We have connected with our customer and walked them through the cancellation process. We also provided a refund to our customer as a goodwill gesture.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,Ken C[redacted]Office of the CEO - GoDaddy[redacted]
Hello, Thank you for the response. The information provided in the response is not accurate.The email server block is still not removed. I have not been able to send emails out for the lat 2 weeks. I have purchased the Sitelock subscription from Godaddy to ensure that the maleware are not there and that did not help. When I called again and asked why, the representative told me it's because the Sitelock subscription I was told to purchase to solve the issue is not the full subscription. Instead I need to buy an even more costly one to solve the issue. So I'm not sure how to resolve this.Godaddy, I need to be able to send emails. Can you be more of a help in this and make my case more of a priority? Respectfully,[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer.We stand by our previous response. Due to suspicious information used by our customer for the transaction, additional information was requested to confirm the transaction was valid. As the requested information was not provided in a timely manner, the product was removed from the associated account and the transaction was refunded in full to the original payment method utilized.GoDaddy reserves the right to take action it deems necessary in its fraud prevention efforts as outlined in Section 10 of the Universal Terms of Service agreement that the complainant agreed to when making their purchase. Once the necessary identification documents were provided, the account was unlocked. However, our Verification Office was not able to re-instate the original charge, previously refunded in full. A charge was placed in the account's Shopping Cart for our customer to process. Once the charge is processed, the domain name registration can then be returned to the account.Our customer has not taken the steps as outlined by our verification office so the domain name can be returned to the account. Additionally, it appears our customer wishes to take this outside of the Revdex.com’s purview by requesting the registered agent. If this is the case, Our customer can reach out to our office directly at [email protected] and reference this complaint to request the email for GoDaddy’s registered agent.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260
Thank you for the opportunity to address our customer’s additional concerns. As previously stated, the applicable refunds were processed by GoDaddy on July 28, 2016 and returned to our customer’s payment method. We would recommend our customer speak with [redacted] as well as their financial institution for a resolution. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].On November 3, 2016, our customer purchased a Windows Virtual Private Server plan for...
a one-month term via an online transaction.On November 7, 2016, our customer cancelled their server plan. While completing the cancellation steps from within their account, our customer was presented with messaging that stated the cancellation of their service does not entitle them to a refund. However, on November 8, 2016 our customer contacted GoDaddy support teams to request a refund for the server plan cancelled the day prior. During these interactions the customer was informed that they were not eligible for a refund per our Refund Policy. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. A chargeback was initiated on the server plan on November 8, 2016 after our customer was informed they were not eligible for a refund. This chargeback withdrew payments made to GoDaddy. At this time the order in question in no longer eligible for refund. The chargeback that was initiated against the order in question, withdrew the funds paid to GoDaddy, and as such, we are unable to consider providing any goodwill gestures or refunds at this time. Our customer may find the following support link helpful: Refund Policy: [redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO – GoDaddy.com
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 9, 2017, our customer placed a bid on an expiring domain auction via GoDaddy...
Auctions. GoDaddy Auctions is a marketplace for the sale of domain names from one party to another. The bid includes the amount a customer is willing to pay, along with the cost of a one-year renewal for the domain’s registration. That same day, our customer contacted our support teams to request the cancellation of the bid, stating GoDaddy’s site changed their bid amount.In order to place a bid on an expiring auction, our customers are explicitly presented with a confirmation of the dollar amount prior to actually placing the bid. GoDaddy does not arbitrarily change bid amounts for domains being auctioned.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer is ultimately responsible for any transactions placed in their account. The bid/offer placed by our customer is a binding contract, as stated in the GoDaddy Domain Auction Membership Agreement our customer accepted upon purchasing a GoDaddy Auctions membership, and the Bid/Buy/Offer Agreement, which our customer acknowledged and agreed to upon confirming the bid.GoDaddy is unable to provide a refund for this domain auction. If our customer does not wish to keep the domain, they may want to consider options such as auctioning it/offering it for sale.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon conducting business with...
GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant purchased a Personal Website Builder plan for a one year term during a call to our Customer Care Center on October 27, 2013. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the Website Builder plan in question and attempted to do so on October 27, 2015 in a Good Faith effort to honor its agreements with the complainant. However, the complainant's financial institution declined payment(s). GoDaddy proactively sent multiple notices pre- and post-expiration to the complainant.Notices were sent on:• Failed Billing Notices were sent on October 27, 2014 and November 06, 2014 via email.• On November 12, 2015 a voice message was left for the complainant.• On November 16, 2014 the Website Builder plan was cancelled and an email was sent to the complainant.GoDaddy must rely upon its customers for information that we would not otherwise be unaware of, such as the use of a new email address or phone number. Account management is a customer responsibility.The complainant has now requested we restore the content of their expired website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. Because of the time elapsed since the product cancellation we are unable to recover the content of the complainant’s Personal Website Builder Plan.As on one time courtesy in appreciation for the complainant’s time as a GoDaddy customer we are providing them with 3 months of Personal Website Builder at no cost.GoDaddy EDUCATION: The following information may be of benefit to the complainant:Getting Started with Website Builder v7https://support.godaddy.com/help/article/8346/getting-started-with-website-bui...⇄ Renewals for Products and Services - https://support.godaddy.com/help/article/725/managing-renewals-for-products-and-...⇄ you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted]On October 10, 2016, our customer purchased a website hosting plan for a 3-month term...
via online transaction. This is for the period ending January 10, 2017.On January 10, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the hosting service in question for another 3-month term and did so in a good faith effort to honor its agreements with our customer. Following the successful renewal, our customer contacted our customer care team to request a refund for the renewal transaction.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Our office has been unsuccessful in connecting with our customer to discuss their concerns.A full refund for the product renewal transaction was processed on January 10, 2017 during our customer’s support interaction. Our customer was properly informed it may take 5 to 7 days for the funds to be reflected with their financial institution. We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have used Request for Change of Account / Email Update Form to no help.'on 12/30/14They have refused to help me.
Regards,
[redacted]
It is clear in my original complaint that GoDaddy charged my account even though I had terminated my website with them. GoDaddy gave me nothing for the money they charged. They simply took the money for no service rendered. It is also clear from their own website that they were trying to sell the domain to someone else.They explanation given by them does not live up to the basic tenement of a contract. Any contract, to be valid, has to have "Consideration". The meaning of "Consideration" means both parties have to give something in return for what is received. In other words you cannot take money from someone when no service or product is exchanged for the funds received. I believe GODaddy is probably earning millions from this deceptive business practice. I know that the Revdex.com works on behalf of the businesses it receives dues from but it's goals are admirable. Sincerely,[redacted]