Thank you for the opportunity to address our customer's concernsGoDaddy utilizes a third-party check processing company, Certegy Check Services, Incfor check transactions In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer From our customer's correspondence to our office, it appears that Certegy may have been unable or is attempting to collect funds from our customer, and has enlisted the assistance of Complete Payment Recovery.Complete Payment Recovery is not a GoDaddy company, nor does GoDaddy make any form of collection efforts Any such efforts made by Complete Payment Recovery are outside of GoDaddy's direct control, and GoDaddy has no influence over this company to cease collection efforts Our customer will need to contact this company directly for further information and assistance regarding their concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.To be clear, there is no issue with GoDaddy's Workspace Email services, contrary to our customer's belief Again, customers should not be utilizing GoDaddy's email services as an archive, and agree to such when agreeing to the Workspace Service Agreement GoDaddy customers agree to maintain independent copies of their data.Additionally, our customer also agreed to GoDaddy's terms of service upon doing business with GoDaddy, including explicitly agreeing to our terms via phone calls where purchases were made with our Customer Care Team's assistance.Furthermore, the email product is sold in periods of years, and as such, the unused year our customer had not used was refunded as In-Store Credit, in exception to our Refund Policy.GoDaddy is unable to provide any further courtesies to our customer Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at: [redacted] On February 10, 2014, our customer purchased a Value-level Virtual Private Server (VPS) with GB of storage space for a two-year term via an online transaction.On October 29, 2014, our customer upgraded their VPS to a Deluxe plan with GB of storage space via an online transactionOn November 1, 2014, our customer again upgraded their VPS to our Premium plan with GB of storage space via an online transactionOn November 1, 2014, following their latest upgrade, our customer contacted our 24/Customer Support teams for assistance with their storage space It was determined the problem our customer experienced was not related to total storage space but the amount of disk space they or their server administrator allocated to the management of their MySQL databasesUnmanaged servers are sold with the understanding that the client is knowledgeable and able to administer their own server The client is responsible for performing any configurations, software installations, disk space allocations (e.gto email accounts, databases, websites, etc.), upgrades necessary on the server, and troubleshooting any issues therein.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer performed their server upgrades online and without the assistance of GoDaddy’s support staff However, as a gesture of good will, GoDaddy has refunded the amount of their November 1, upgrade ($value) as in-store credit.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards, [redacted] ***Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 16, our customer purchased two domain registrations, a Search Engine Visibility plan and a Website Builder plan via online transaction, each for a one-year term.On February 15, 16, and 17, respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration on:• November 18, 2015• December 18, 2015• January 17, 2016• February 1, 2016• February 6, 2016• February 11, 2016These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer contacted our support team on April 2, to request a refundRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the service renewal transactions were beyond the time-frame to receive a refund We encourage our customer to take an active role to manage their account settings which may help avoid further undesired product renewalsOur customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2017, our customer purchased an Office plan for a 3-year term when speaking with GoDaddy’s support teamsOur support team provided instruction on backing up the email, un-installing the old Office application and installing the new oneBefore all steps could be completed, the call disconnectedOur customer made multiple follow up calls to address and resolve issues importing email dataDuring these interactions, our customer was correctly informed that we could only provide the instructions for a manual migration of the emailOur customer was also informed that GoDaddy can perform a paid migration, for a fee, where our email teams will migrate the emailOur customer was informed that the migration fee could not be waived completely, but as a goodwill gesture, could be provided at a discount, along with adding months to their hosting plan for inconveniences with previous support interactions on this issueDuring an interaction with our support teams on August 9, 2017, our customer indicated they were able to successfully import their backup emails; the support agent also assisted our customer with their other concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe appreciate our customer’s feedback and will ensure it is fully reviewed by our customer care managersOur office has honored the previous offer and added a month term to the customer’s cPanel hosting plan at no cost, as a goodwill gestureThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On October 2, and October 3, our customer purchased two separate domain names for two year terms during online transactionsOn October 4, per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenFurthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction On October 12, our customer cancelled the domain namesRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at [redacted] We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewalsAccount management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, requesting content for the site build The complainant did not fully submit all of the requested information until November 25, Additionally, the complainant contacted the Professional Web Design team on December 2, to add an additional page request to their site build The complainant was notified on December 9, that the site build was complete Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectlyThe Professional Web Design team restored a previous backup of the site on December 14, at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time The complainant may submit a list of updates they wish to have completed to our design team This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an updateThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services the complainant acknowledged and accepted the following agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Auctions Membership AgreementCopies of the latest version of these agreements may be found at: [redacted] On July 3, the complainant purchased a GoDaddy Auction membership and Domain Name through our Expired Domain servicePer the complainants account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a Good Faith effort to honor its agreements with the complainantAccount management is a customer responsibilityThe Domain Name was renewed on May 27, and while the GoDaddy Auction membership renewed on June 23, and GoDaddy sent renewal notices prior to the expiration date on:February 25, February 25, 2014March 25, March 25, 2014March 27, March 27, 2014April 24, April 24, 2014April 26, April 26, 2014May 11, May 11, 2014May 21, May 21, 2014May 24, May 24, 2014June 8, June 8, 2014RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The complaint first contacted our Customer Care Center on November 8, regarding these products and to request a refundDuring this call the complainant updated their account preferences and cancelled the automatic renewal for these products.As a onetime exception to our refund policy we will provide the complainant with a refund for the most recent renewal of their GoDaddy Auction membershipPlease allow to days for this to reflect with their financial institution.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Services [redacted] Canceling Products [redacted] Refund Policy [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] ***###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous responseGoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a websiteGoDaddy will not make changes to a customer’s website without their approvalFurthermore, Website Builder does not allow multiple individuals to be within the editor at the same timeThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to the following upon conducting business with GoDaddy:•Universal Terms of Service Agreement•Domain Name Registration Agreement•Hosting AgreementThese agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2015, our customer purchased GoDaddy’s Starter Managed WordPress hosting and a domain name via online transaction, each for a one year term Contrary to our customer’s understanding, automatic renewal settings for the domain name and hosting had not been disabled.On January 3, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with our customer GoDaddy also attempted to renew our customer’s domain name per their account preferences; this transaction attempt was declined by our customer’s financial institution On January 8, 2016, GoDaddy automatically renewed the domain name per our customer’s account preferences Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer was already refunded for the hosting renewal Our customer will need to cancel the domain name in question in less than days from renewal to be refund-eligible Once canceled, they may contact our billing teams via phone or chat to request a refund.We also appreciate our customer’s candid feedback on our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · Domain Name Registration Agreement · Website Builder Service Agreement The latest version of these agreements can be found at: [redacted] We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry In May the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plansOur Website Builder plans empower our customers, allowing them to build their sites on their own On May 30, the complainant decided to purchase the Website Builder Personal plan online RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The complainant purchased a new Personal Website Builder planThis plan has limited features compared to our Business and Business Plus plans As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####Our office does not provide technical support Education: 1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted] 2) The complainant can visit [redacted] .com and search to confirm that their site is indexed/listedWe can confirm it has been indexed/listed but cannot guarantee rankingTo do this the complainant? should perform a [redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks " Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ###-###-#### Phone ###-###-#### Fax This email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following user-agreements upon conducting business with [redacted] :• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www[redacted] .com/legal-agreements.aspxThere are a variety of circumstances that may affect the speed and performance of a website that range from issues within the datacenters (i.ehosting providers), the network (e.gInternet service provider) and local browser/computer (i.ethe website viewer) Therefore, to properly troubleshoot and discover the cause of the issue, it is necessary for our customer contact us when they are experiencing the issue Our customer has indicated, they live in the [redacted] (GMT+8) and are experiencing slowness during “peak hours.” However, their websites are hosted on servers within the U.S(GMT-7) with a fifteen hour time difference which is not peak traffic times for the servers It is also important to understand that if the websites pull data from third-party sites, that the performance of those other sites also have a significant effect on the performance of the site For example, our customer’s website, [redacted] .***, makes 70% of its requests and provides over 35% of its data from third-party sites on its first visit For all subsequent visits, 98% of the requests and data come from third-party websites The performance of these requests and data transfers are outside of [redacted] ’s control.RESOLUTION: [redacted] has upheld its agreements in good faith with our customer and honored its terms of service.In order to properly identify the cause of our customer’s website slowness, we ask that they contact our 24-hour customer care center at the time they are experiencing trouble [redacted] provides a local phone number accessible from within the [redacted] that our customer may use to reach our support staff The number is [redacted] *** If they are outside of the [redacted] , they may be able to find another local number at https://www[redacted] .com/contact-us.aspx.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] *** Office of the CEO - [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may existGoDaddy strives to offer the best service levels in the industry On December 30, 2014, our customer contacted GoDaddy support staff because certain elements of their website were not displaying as desiredThough our customer is using GoDaddy tools to build their website, the specific content in question was developed by our customer using custom codeWhile our programs allow for the inclusion of custom coding, it is our customer’s responsibility to ensure their code works within the framework of our programsGoDaddy does not provide technical support for custom coding Resolution: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service One of the refunds our customer is seeking is for a product associated with a promotional offerSpecifically, their purchase of our Website Builder product included a free domain name for the same term, provided that they maintained the Website Builder service through the initial term With our customer's decision to cancel Website Builder, coupled with their choice to keep the domain, we are unable to absorb the cost of the domainAs such, we will not be providing a refund in this instanceWe have issued a $refund for their purchase of year of Managed Wordpress Hosting Education: The customer might find the following articles useful.GoDaddy's Statement of Support [redacted] Refund Policy [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 16, 2017, our customer purchased a domain name with Private Registration for a one-year term via online transactionOur customer also activated a 30-day free trial of GoCentral, GoDaddy’s proprietary online website builderDuring the trial period, customers can select to renew the product on a yearly or monthly basisIf our customers wish to extend the site monthly, they can purchase a one-month term prior to the expiration of the daysOtherwise, the product renews for one year at the end of the 30-day trial.On September 23, 2017, per our customer’s account preferences, GoDaddy automatically renewed the GoCentral in question and did so in good faith to honor agreements with our customer.On November 18, our customer contacted our GoDaddy’s Customer Care Center to request a refund for the renewal of their GoCentral plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account Once canceled, they can contact our office directly at [email protected] to request a refund Future refunds will be provided in accordance with GoDaddy’s Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, when the hosting plan our customer previously associated their domain was cancelled, the domain’s DNS settings were updated to a parked statusOur customer had manually updated the domain’s IP address and mail exchange (MX) records to a third-party provider prior to the hosting cancellationHowever, the hosting plan was still setup to utilize the domain and the DNS records were still linked through the hosting plan.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 11, 2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care teamThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the siteCustomers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, The site in question was completed and initially published on March 14, On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site On April 27, our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs Our customer was correctly informed on April 27, that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for taking my money The "migration" was not because I chose to do such and PAY an outrageous fee for changing ownership of the company The previous owner had the website on GoDaddy and I was told I had to purchase the three year plan because of being the new owner and being responsible to pay the hosting, domain and add sitelock because there was a virus on the website the previous owner was not aware of You are keeping two and a half entire years of hosting I paid for in advance that I cannot use
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s understanding, GoDaddy has made multiple attempts to connect with our customer by phone, utilizing the information they had providedAt no time has there been an option to leave a voice messageWe again welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at [redacted] .Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On September 6, 2015, our customer purchased four individual [redacted] - Email Essentials plans for a one-year termOur customer contacted GoDaddy’s support teams on October 12, 2015, to upgrade one of those plans to the Business Premium plan which also provides them with the full [redacted] Suite of applications to install for use with the email address associated with that particular plan.On October 12, 2016, our customer called in to speak with GoDaddy support teams to discuss the [redacted] apps working with all their [redacted] email addressesThe customer was properly informed the applications can only be used with the email address that is associated to the Business Premium plan as it is the only plan that comes with the [redacted] applicationsSupport provided a work-around for synchronization issues that may allow the applications to setup, but informed our customer that Microsoft routinely performs audits that can deactivate the licensing for [redacted] applications not on a qualified planRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided the correct information regarding our [redacted] offerings and information on the eligibility for a refundMore information on GoDaddy’s Refund Policy can be found at the following link: [redacted] If our customer wishes to use [redacted] Applications with all their email addresses, they may upgrade their Email Essentials plans to the Business Premium plans.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantContrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain ownerThe domain name in question originally expired on March 8, When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processedAs previously stated, the domain name in question has now expired and reached a redemption statusAs a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $redemption fee Our customer may contact our 24/Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsGoDaddy utilizes a third-party check processing company, Certegy Check Services, Incfor check transactions In these transactions, Certegy will supply the funds to GoDaddy for the services or products rendered, and then in turn collect the funds directly from the customer From our customer's correspondence to our office, it appears that Certegy may have been unable or is attempting to collect funds from our customer, and has enlisted the assistance of Complete Payment Recovery.Complete Payment Recovery is not a GoDaddy company, nor does GoDaddy make any form of collection efforts Any such efforts made by Complete Payment Recovery are outside of GoDaddy's direct control, and GoDaddy has no influence over this company to cease collection efforts Our customer will need to contact this company directly for further information and assistance regarding their concerns.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.To be clear, there is no issue with GoDaddy's Workspace Email services, contrary to our customer's belief Again, customers should not be utilizing GoDaddy's email services as an archive, and agree to such when agreeing to the Workspace Service Agreement GoDaddy customers agree to maintain independent copies of their data.Additionally, our customer also agreed to GoDaddy's terms of service upon doing business with GoDaddy, including explicitly agreeing to our terms via phone calls where purchases were made with our Customer Care Team's assistance.Furthermore, the email product is sold in periods of years, and as such, the unused year our customer had not used was refunded as In-Store Credit, in exception to our Refund Policy.GoDaddy is unable to provide any further courtesies to our customer Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L***Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed our customer’s correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:• Universal Terms of Service Agreement• Hosting AgreementCopies of the latest version of these agreements may be found at: [redacted] On February 10, 2014, our customer purchased a Value-level Virtual Private Server (VPS) with GB of storage space for a two-year term via an online transaction.On October 29, 2014, our customer upgraded their VPS to a Deluxe plan with GB of storage space via an online transactionOn November 1, 2014, our customer again upgraded their VPS to our Premium plan with GB of storage space via an online transactionOn November 1, 2014, following their latest upgrade, our customer contacted our 24/Customer Support teams for assistance with their storage space It was determined the problem our customer experienced was not related to total storage space but the amount of disk space they or their server administrator allocated to the management of their MySQL databasesUnmanaged servers are sold with the understanding that the client is knowledgeable and able to administer their own server The client is responsible for performing any configurations, software installations, disk space allocations (e.gto email accounts, databases, websites, etc.), upgrades necessary on the server, and troubleshooting any issues therein.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service Our customer performed their server upgrades online and without the assistance of GoDaddy’s support staff However, as a gesture of good will, GoDaddy has refunded the amount of their November 1, upgrade ($value) as in-store credit.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Kindest regards, [redacted] ***Office of the CEO – GoDaddy
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 16, our customer purchased two domain registrations, a Search Engine Visibility plan and a Website Builder plan via online transaction, each for a one-year term.On February 15, 16, and 17, respectively; per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with the customer.GoDaddy sent renewal notices prior to the expiration on:• November 18, 2015• December 18, 2015• January 17, 2016• February 1, 2016• February 6, 2016• February 11, 2016These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer contacted our support team on April 2, to request a refundRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was properly informed the service renewal transactions were beyond the time-frame to receive a refund We encourage our customer to take an active role to manage their account settings which may help avoid further undesired product renewalsOur customer may find the following articles informative: Refund Policy-https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963&prog_id=PROG...⇄ Off Auto Renew-https://www.godaddy.com/help/turn-off-auto-renew-20008Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 31, 2017, our customer purchased an Office plan for a 3-year term when speaking with GoDaddy’s support teamsOur support team provided instruction on backing up the email, un-installing the old Office application and installing the new oneBefore all steps could be completed, the call disconnectedOur customer made multiple follow up calls to address and resolve issues importing email dataDuring these interactions, our customer was correctly informed that we could only provide the instructions for a manual migration of the emailOur customer was also informed that GoDaddy can perform a paid migration, for a fee, where our email teams will migrate the emailOur customer was informed that the migration fee could not be waived completely, but as a goodwill gesture, could be provided at a discount, along with adding months to their hosting plan for inconveniences with previous support interactions on this issueDuring an interaction with our support teams on August 9, 2017, our customer indicated they were able to successfully import their backup emails; the support agent also assisted our customer with their other concerns.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceWe appreciate our customer’s feedback and will ensure it is fully reviewed by our customer care managersOur office has honored the previous offer and added a month term to the customer’s cPanel hosting plan at no cost, as a goodwill gestureThank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On October 2, and October 3, our customer purchased two separate domain names for two year terms during online transactionsOn October 4, per our customer’s account preferences, GoDaddy was instructed to automatically renew each domain name upon expiration for another 2-year term and did so in a good faith effort to honor its agreements with our customer.GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account and modify those preferences.GoDaddy proactively sent multiple renewal notices prior to the renewal transaction that informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenFurthermore, GoDaddy sent order a confirmation email containing itemized details following the transaction On October 12, our customer cancelled the domain namesRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On October 24, our customer contacted our support teams and was properly notified that the renewal transaction in question is beyond refund eligibilityGoDaddy’s Refund Policy is publicly available at [redacted] We encourage our customers to take an active role in reviewing and managing their account settings to prevent further unwanted renewalsAccount management is a customer responsibility.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO – GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Professional Design Services AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn November 7, 2015, the complainant purchased GoDaddy’s Website Design Service for a one-year term with assistance from GoDaddy’s customer care center This services enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Website Builder product as the hosting of the site Customers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built Subsequent updates to completed sites can be made by the Professional Web Design team utilizing time allotted to each customer as part of the site purchase.A reminder email was sent by our Professional Design Team on November 12, requesting content for the site build The complainant did not fully submit all of the requested information until November 25, Additionally, the complainant contacted the Professional Web Design team on December 2, to add an additional page request to their site build The complainant was notified on December 9, that the site build was complete Since this date, the complainant has called the Professional Web Design team and GoDaddy’s customer care agents to voice their displeasure with the site design The complainant has also accessed the site builder and made updates to the site, causing portions of the site to display incorrectlyThe Professional Web Design team restored a previous backup of the site on December 14, at the complainant’s request.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs If the complainant wishes to have the Professional Web Design team correct concerns the complainant may have with the site, this will need to be done utilizing allotted update time The complainant may submit a list of updates they wish to have completed to our design team This can be completed by submitting the list via the Design Manager of their Website Builder, or calling our Professional Web Design team to open an updateThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Mike L***Office of the CEO - GoDaddy [redacted] ***Scottsdale, AZ
Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attentionWe have reviewed the complainant’s correspondence and would like to present the following.Upon purchase of services the complainant acknowledged and accepted the following agreements:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Auctions Membership AgreementCopies of the latest version of these agreements may be found at: [redacted] On July 3, the complainant purchased a GoDaddy Auction membership and Domain Name through our Expired Domain servicePer the complainants account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a Good Faith effort to honor its agreements with the complainantAccount management is a customer responsibilityThe Domain Name was renewed on May 27, and while the GoDaddy Auction membership renewed on June 23, and GoDaddy sent renewal notices prior to the expiration date on:February 25, February 25, 2014March 25, March 25, 2014March 27, March 27, 2014April 24, April 24, 2014April 26, April 26, 2014May 11, May 11, 2014May 21, May 21, 2014May 24, May 24, 2014June 8, June 8, 2014RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The complaint first contacted our Customer Care Center on November 8, regarding these products and to request a refundDuring this call the complainant updated their account preferences and cancelled the automatic renewal for these products.As a onetime exception to our refund policy we will provide the complainant with a refund for the most recent renewal of their GoDaddy Auction membershipPlease allow to days for this to reflect with their financial institution.EDUCATION:The following GoDaddy Support articles will be helpful in the future to the complainant for disabling automatic renewal and/or canceling unwanted products and services:Managing Renewals for Products and Services [redacted] Canceling Products [redacted] Refund Policy [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] Office of the CEO – GoDaddy [redacted] ***###-###-#### Phone###-###-#### Fax
Thank you for the opportunity to address the additional concerns presented by our customer.We stand by our previous responseGoDaddy's Website Builder is a proprietary, do-it-yourself, template based product to construct a websiteGoDaddy will not make changes to a customer’s website without their approvalFurthermore, Website Builder does not allow multiple individuals to be within the editor at the same timeThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address the concerns presented by our customer, who acknowledged and agreed to the following upon conducting business with GoDaddy:•Universal Terms of Service Agreement•Domain Name Registration Agreement•Hosting AgreementThese agreements are found at: https://www.godaddy.com/legal-agreements.aspxOn January 3, 2015, our customer purchased GoDaddy’s Starter Managed WordPress hosting and a domain name via online transaction, each for a one year term Contrary to our customer’s understanding, automatic renewal settings for the domain name and hosting had not been disabled.On January 3, 2016, GoDaddy was instructed, per our customer’s account preferences, to automatically renew the hosting in question, and did so in a good faith effort to honor its agreements with our customer GoDaddy also attempted to renew our customer’s domain name per their account preferences; this transaction attempt was declined by our customer’s financial institution On January 8, 2016, GoDaddy automatically renewed the domain name per our customer’s account preferences Account management is ultimately a customer responsibility.RESOLUTION:GoDaddy upheld its agreements in good faith with our customer and honored its terms of service.Our customer was already refunded for the hosting renewal Our customer will need to cancel the domain name in question in less than days from renewal to be refund-eligible Once canceled, they may contact our billing teams via phone or chat to request a refund.We also appreciate our customer’s candid feedback on our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · Domain Name Registration Agreement · Website Builder Service Agreement The latest version of these agreements can be found at: [redacted] We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managersGoDaddy strives to offer the best service levels in the industry In May the complainant made several calls to our support teams to discuss the options available to them, in terms of features and pricing, regarding the difference in renewing their current products or purchasing new services During these interactions the complainant was provided accurate information as to what each plan offered, the pricing and recommendations for new services Our customer care team did provide information regarding our Professional Web Design service which provides a much more robust offering then our Website Builder plansOur Website Builder plans empower our customers, allowing them to build their sites on their own On May 30, the complainant decided to purchase the Website Builder Personal plan online RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service The complainant purchased a new Personal Website Builder planThis plan has limited features compared to our Business and Business Plus plans As a good faith offering, we would be glad to provide an upgrade to our Website Builder Business plan free of charge for the remaining months of the complainant’s current Website Builder plan If the complainant would like us to make the upgrade, they can email us with the request at [redacted] or call us at ###-###-####Our office does not provide technical support Education: 1) The complainant may find this GoDaddy Training Hub page on Website Builder useful: [redacted] 2) The complainant can visit [redacted] .com and search to confirm that their site is indexed/listedWe can confirm it has been indexed/listed but cannot guarantee rankingTo do this the complainant? should perform a [redacted] search as follows by typing "site:domainname.com" replacing domainname.com with their own domain used with Website Builder, not including the quotation marks " Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant Best Regards, [redacted] Office of the CEO - GoDaddy [redacted] ###-###-#### Phone ###-###-#### Fax This email message and any attachments hereto is intended for use only by the addressee(s) named hereinIf you have received this email in error, please immediately notify the sender and permanently delete the original and any copy of this message and its attachments
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following user-agreements upon conducting business with [redacted] :• Universal Terms of Service Agreement• Hosting AgreementThe latest version of these agreements can be found at: https://www[redacted] .com/legal-agreements.aspxThere are a variety of circumstances that may affect the speed and performance of a website that range from issues within the datacenters (i.ehosting providers), the network (e.gInternet service provider) and local browser/computer (i.ethe website viewer) Therefore, to properly troubleshoot and discover the cause of the issue, it is necessary for our customer contact us when they are experiencing the issue Our customer has indicated, they live in the [redacted] (GMT+8) and are experiencing slowness during “peak hours.” However, their websites are hosted on servers within the U.S(GMT-7) with a fifteen hour time difference which is not peak traffic times for the servers It is also important to understand that if the websites pull data from third-party sites, that the performance of those other sites also have a significant effect on the performance of the site For example, our customer’s website, [redacted] .***, makes 70% of its requests and provides over 35% of its data from third-party sites on its first visit For all subsequent visits, 98% of the requests and data come from third-party websites The performance of these requests and data transfers are outside of [redacted] ’s control.RESOLUTION: [redacted] has upheld its agreements in good faith with our customer and honored its terms of service.In order to properly identify the cause of our customer’s website slowness, we ask that they contact our 24-hour customer care center at the time they are experiencing trouble [redacted] provides a local phone number accessible from within the [redacted] that our customer may use to reach our support staff The number is [redacted] *** If they are outside of the [redacted] , they may be able to find another local number at https://www[redacted] .com/contact-us.aspx.Thank you again for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards, [redacted] *** Office of the CEO - [redacted]
Dear Dispute Resolution Consultant Thank you for bringing this matter to our attentionWe have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following Prior to the purchase of products and services our customer acknowledged the following agreements: • Universal Terms of Service Agreement• Website Builder Service Agreement• Online Store/Quick Shopping Cart Agreement• Domain Name Registration Agreement• Hosting Agreement The latest version of these agreements and other legal agreements may be found at: [redacted] We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify any improvement opportunities that may existGoDaddy strives to offer the best service levels in the industry On December 30, 2014, our customer contacted GoDaddy support staff because certain elements of their website were not displaying as desiredThough our customer is using GoDaddy tools to build their website, the specific content in question was developed by our customer using custom codeWhile our programs allow for the inclusion of custom coding, it is our customer’s responsibility to ensure their code works within the framework of our programsGoDaddy does not provide technical support for custom coding Resolution: GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service One of the refunds our customer is seeking is for a product associated with a promotional offerSpecifically, their purchase of our Website Builder product included a free domain name for the same term, provided that they maintained the Website Builder service through the initial term With our customer's decision to cancel Website Builder, coupled with their choice to keep the domain, we are unable to absorb the cost of the domainAs such, we will not be providing a refund in this instanceWe have issued a $refund for their purchase of year of Managed Wordpress Hosting Education: The customer might find the following articles useful.GoDaddy's Statement of Support [redacted] Refund Policy [redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer Kindest Regards [redacted] Office of the CEO - GoDaddy [redacted] Phone [redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 16, 2017, our customer purchased a domain name with Private Registration for a one-year term via online transactionOur customer also activated a 30-day free trial of GoCentral, GoDaddy’s proprietary online website builderDuring the trial period, customers can select to renew the product on a yearly or monthly basisIf our customers wish to extend the site monthly, they can purchase a one-month term prior to the expiration of the daysOtherwise, the product renews for one year at the end of the 30-day trial.On September 23, 2017, per our customer’s account preferences, GoDaddy automatically renewed the GoCentral in question and did so in good faith to honor agreements with our customer.On November 18, our customer contacted our GoDaddy’s Customer Care Center to request a refund for the renewal of their GoCentral plan.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, we will provide our customer with a refund of any unused months on the GoCentral product, however they must first cancel the product from their account Once canceled, they can contact our office directly at [email protected] to request a refund Future refunds will be provided in accordance with GoDaddy’s Refund Policy: https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concernsAs previously stated, when the hosting plan our customer previously associated their domain was cancelled, the domain’s DNS settings were updated to a parked statusOur customer had manually updated the domain’s IP address and mail exchange (MX) records to a third-party provider prior to the hosting cancellationHowever, the hosting plan was still setup to utilize the domain and the DNS records were still linked through the hosting plan.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 11, 2016, our customer purchased GoDaddy’s Web Store Design for a 1-year term with assistance from GoDaddy’s customer care teamThis service enlists GoDaddy’s Professional Web Design team to create a custom website (for a one-time fee), utilizing GoDaddy’s Quick Shopping Cart as the hosting of the siteCustomers must submit information, including images and text, for the website to our Professional Web Design team before the site can be built.During this call, our customer was also informed of limitations that may be involved with the design.Our customer completed submission of content on February 24, The site in question was completed and initially published on March 14, On multiple occasions in March and April, our customer contacted our Professional Web Design team to make changes to their site On April 27, our customer contacted GoDaddy’s customer care to request a full refund of the site design purchase, indicating they had found a third party to build their site RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs Our customer was correctly informed on April 27, that this service is non-refundable, as their site build had been completed.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for taking my money The "migration" was not because I chose to do such and PAY an outrageous fee for changing ownership of the company The previous owner had the website on GoDaddy and I was told I had to purchase the three year plan because of being the new owner and being responsible to pay the hosting, domain and add sitelock because there was a virus on the website the previous owner was not aware of You are keeping two and a half entire years of hosting I paid for in advance that I cannot use
Thank you for the opportunity to address our customer’s additional concerns.Contrary to our customer’s understanding, GoDaddy has made multiple attempts to connect with our customer by phone, utilizing the information they had providedAt no time has there been an option to leave a voice messageWe again welcome the opportunity to connect with our customer in the hopes of resolving any outstanding concerns and may be reached at [redacted] .Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] On September 6, 2015, our customer purchased four individual [redacted] - Email Essentials plans for a one-year termOur customer contacted GoDaddy’s support teams on October 12, 2015, to upgrade one of those plans to the Business Premium plan which also provides them with the full [redacted] Suite of applications to install for use with the email address associated with that particular plan.On October 12, 2016, our customer called in to speak with GoDaddy support teams to discuss the [redacted] apps working with all their [redacted] email addressesThe customer was properly informed the applications can only be used with the email address that is associated to the Business Premium plan as it is the only plan that comes with the [redacted] applicationsSupport provided a work-around for synchronization issues that may allow the applications to setup, but informed our customer that Microsoft routinely performs audits that can deactivate the licensing for [redacted] applications not on a qualified planRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was provided the correct information regarding our [redacted] offerings and information on the eligibility for a refundMore information on GoDaddy’s Refund Policy can be found at the following link: [redacted] If our customer wishes to use [redacted] Applications with all their email addresses, they may upgrade their Email Essentials plans to the Business Premium plans.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C [redacted] of the CEO - GoDaddy
Thank you for the opportunity to address the additional concerns presented by the complainantContrary to our customer's understanding they were not paying for unpaid fees incurred by the prior domain ownerThe domain name in question originally expired on March 8, When our customer purchased the domain name through the Expired Domain Auction they acknowledged that the time being paid for started on the domains original expiration date, not the date the order was processedAs previously stated, the domain name in question has now expired and reached a redemption statusAs a one-time exception and gesture of goodwill, GoDaddy is willing to waive the $redemption fee Our customer may contact our 24/Customer Consultation and Care team directly at ###-###-#### to take advantage of this offer.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO - GoDaddy