Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2014, our customer purchased a Managed Wordpress hosting plan for one year via an online order.On January 14, 2016, our customer renewed their Managed Wordpress hosting for one year via an online order.On December 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew their Managed Wordpress hosting and did so in a good faith effort to honor its agreements with our customer.On January 30, 2017, our customer contacted GoDaddy to cancel their Managed Wordpress hosting and request a refundWhile the service was no longer eligible for a refund, our customer was provided a partial refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted us after the period in which their hosting would have qualified for a refund, however, during the call on January 30, 2017, our customer was offered a full refundGoDaddy will honor this offer and has issued a full refund for the Managed Wordpress hosting.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the followingThe customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted] On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same dayWhen an SSL is activated it is tied to a specific domain for the life cycle of the creditPer our customers account preferences the SSL Certificate was renewed automatically in November of 2011, and however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domainWe request the renewal days prior to ensure the customer does not experience downtime or loss of serviceDespite the billing cycles our customer did not activate the renewal credit from 2011-and as a result the previously issued SSL Certificate expired On May 16, 2014, our customer activated the renewal credit from which caused the billing cycle to be differentDue to the customer activating the credit after the expiration date of the Certificate the renewal will take place days prior to the current expiration of the issued Certificate which is May 16, However, the renewal will take place on January 16, (which is the days prior)Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAt this time our office left a voicemail for the customer and sent a follow up emailAs a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate Please allow to days for this to reflect with their financial institutionEducation:Renewing your SSL Certificate [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted] Our customer made a similar complaint we responded to on December 19, On December 16, 2014, our customer contacted GoDaddy’s support staff to remove an aservice, Protected Registration, from their domain name purchaseOur customer worked with our Protected Registration team to remove the service from the domain name This does not cancel the domain itself, only the protectionIn our previous response, we informed our customer that while the Protected Registration was cancelled on the account, they were still responsible for cancelling their domains should they wish to do so.Our customer took no action to cancel the domains from the account and the domains in question renewed on May 2, GoDaddy sent renewal notices prior to the renewal on:• January 31, 2015• March 02, 2015• April 1, 2015• April 26,2015• April 28, 2015These notices indicated the domains would be automatically renewed upon expiration unless action was taken GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preference Account management is a customer responsibility RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service We have connected with our customer and walked them through the cancellation processWe also provided a refund to our customer as a goodwill gesture.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,Ken C [redacted] Office of the CEO - GoDaddy [redacted] ***
GoDaddy says: On December 3, the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in questionThey now wish to have that plan restored and support websites.Customer Response: GoDaddy fails to acknowledge that this cancellation action was taken by customer AFTER call with Customer Care Center which indicated no adverse issues would result from this action This was utmost concern of customer and the reason for the proactive Customer Call Center call Customer IMMEDIATELY re-contacted the Customer Call Center after taking the cancellation action, as it became evident the advice from the first Customer Call Center interaction was WRONG The consideration offered by GoDaddy as amends is not equal to what was lost
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transactionPer the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, and again on March 25, GoDaddy did so in a Good Faith effort to honor its agreements with the complainantAfter each renewal an email notification was sent to the complainantGoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refundRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseOur customer’s may also, at any time, log into their account and modify this preferenceGoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in questionIn addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, Please allow 5-days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products [redacted] Refund Policy [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.The Website Builder service our customer originally utilized is no longer offered as a product on our websiteThis service has been replaced with GoCentralRenewal rates are not equal to those of front of site pricing; front of site pricing often includes discounts for new customers, hence the difference in costIn instances were customer's need to utilize a GoDaddy backup for the recovery of their website content, a fee is chargedIn this instance that would have been $USDAs a courtesy for the confusion, that fee was waivedThe cost previously paid by our customer, $229.48, included the renewal of two domain namesThe cost for the unwanted GoCentral plan was refunded to our customer and those funds were utilized for the purchase of the Website Builder plan; $per year plus taxAs stated, the remaining funds are available for future use as In-Store Credit.If our customer would like to add a second year to their Website Builder plan, they are welcome to do so at any time from within their accountThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy has had the server in question reviewed again and as mentioned in our original response, it is working as it was designed toFrom our review, it appears our customer is using a CDN (Content Delivery Network) with their siteThey may wish to review this service to determine if it is a contributing factor in the performance they have been experiencingOur customer may also want to consider enabling memcache and memcached in their PHP settings, as doing so could improve their site’s performance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted] On February 28, during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year termOne of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transferDomain names which have this service cannot be canceled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, On February 28, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on:• November 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, The domain is now in a redemption statusIf the complainant is no longer utilizing their hosting account they can cancel it at their discretionRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAccount management is a customer responsibilityWe have attempted to reach the complainant but have been unsuccessfulAs a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible statusOnce the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar [redacted] Canceling Protected Registration [redacted] Canceling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy
I have alot of GoDaddy account that I'm in the process of transferring to another registar as I speakI'm not sure which Email is associated with the account but my Domain Name was [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 5, our customer purchased GoDaddy’s Search Engine Visibility for a one year term via the GoDaddy website Search Engine Visibility is an Internet-based search engine optimization and submission tool that assists users with optimizing their websiteOur customer cancelled their Search Engine Visibility plan on January 30, Our customer did not contact our 24/Customer Care teams regarding their Search Engine Visibility plan until February 22, 2018, when they called to request a refundRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963, our customer's Search Engine Visibility plan is not eligible for refund.While we would hate to lose our customer’s business, if they wish to transfer their domains to another provider, there would be no charges incurred from GoDaddy, only from their new registrar The steps at the following URL may provide some useful information if our customer is trying to transfer away: https://www.godaddy.com/help/transfer-domain-to-another-registrar-Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 30, 2008, our customer purchased a domain name for a one year term via online transaction with no help from our Customer Care CenterThis domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domainOur customer activated the hosting credit associated with the domain on January 29, 2014.On December 30, 2016, the domain name in question came due for renewalPer our customers account preferences, GoDaddy was instructed not to automatically renew this domain.GoDaddy sent five renewal notices prior to the domains expiration date between October 1, and December 25, These notices informed our customer their expiring domain would not be renewed in accordance with their account settings unless additional action was takenOur customer was sent failed billing notifications on December 31, 2016, January 4, and January 11, Account management is solely a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy attempted to proactively notify our customer of their renewal, and provided days of service to our customer at no cost following expirationOur customer did not take action and their domain and associated free credits were canceled on February 10, 2017, due to non-payment.Our customer contacted our 24/Customer Care Center on February 11, 2017, and was offered a waiver of 50% off the cost of the hosting restoration fee as well as 50% off the purchase price of a new hosting planOur customer declined.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, the complainant is not our customer, meaning they are not the listed account holder for the account in questionGoDaddy’s Payment Processing team received the claims from the financial institution involved on May 27, and June 9, Chargeback claims can take up to days for a final resolution from the date they are received, however, funds were refunded to the account holder’s payment method on May 29, and June 9, The Website Builder plan in question expired on June 11, 2017, and canceled from the account due to non-payment on July 1, During a call with one of our Customer Care Supervisors on June 30, 2017, the complainant was informed the Website Builder plan would cancel from the account on July 1, if not renewedThe complaint chose to not renew and the plan canceled in accordance with its billing cycleIf the complainant does not wish to purchase the needed new Website Builder plan, the content will be removed from our system on or before July 31, 2017, and will no longer be recoverable We will honor the previous offers to provide the restoration of the website at no cost if the complainant or account holder purchase a new planGiven the time constraint, they will need to work with our Customer Care Centers to have the restoration processedRegardless of renewal settings, our automated billing system sends courtesy renewal reminder emails until a product is manually renewedWe strongly encourage our account holder to review their account regularly to ensure timely product renewalsThere is currently one service within the account which has expired and may need attentionThank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2016, our customer purchased a domain name registration, a Website Builder plan, and an email plan via online transaction, each for a 1-year termOur customer then purchased another domain name, Website Builder plan, and email plan in another online transaction, each for a 1-year term.On January 9, 2017; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans for another 1-year term and did so in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the transaction on:December 8, 2016December 18, 2016December 30, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer contacted our Customer Care teams on February 10, and was properly informed the renewal transaction was beyond refund eligibility RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 13, 2017, as a one-time exception to GoDaddy’s refund policy, publically available at http://x.co/refund, a full refund for the transaction in question was providedWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the domain name in question automatically renewed in accordance with our customer’s account settings for a three-year term early on the morning of August 18, A few hours later, our customer contacted our Customer Care team via chat and requested the renewal of the domain name for a one-year termGoDaddy attempts to partner with its customers, whenever possible, to ensure their successesAs a courtesy, we start sending email renewal notifications days prior to the renewal date of a domain nameThese notifications let our customer’s know whether or not a domain will automatically renew and on which dateOur customer is responsible for ensuring unwanted renewals do not take placeGoDaddy also provided order confirmation emails after each transaction took placeIf the email address listed on our customer’s account is incorrect, we highly recommend they access their account and ensure all contact information is correctOur customer may find the information found at the following Support article helpful.Update my GoDaddy account profile [redacted] Also as stated, our office issued a refund for the three-year automatic renewalOur customer was provided four years of service for the price of one.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On March 13, 2016, our customer purchased a SiteLock Premium plan for a 1-year term SiteLock is a third party software offered to our customers as an extra layer of protection against malware and virus injectionsMaintaining proper website security is a customer responsibility.On March 13, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerDetails were sent to our customer following the transaction.GoDaddy sent a renewal notice on March 3, to inform our customer their expiring service would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since May 19, 2017, our customer has contacted our Customer Care team multiple times and has been properly informed the renewal transaction is beyond refund eligibilityGoDaddy’s Refund Policy is available at [redacted] The renewal preference associated with our customer’s active services has since been disabledWe encourage our customer to review and manage their account preferences to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of Use• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $via an online transactionAs part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year termThe complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October and February 2015, the complainant contacted GoDaddy’s 24/Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their websiteThe complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilitiesWebsite Builder is ultimately a do-it-yourself product that provides a template-based builder to create websitesThe complainant did not contact support again regarding Website Builder until May 8, at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B" On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment methodThe Email Essentials plan and registration of Domain "A" are non-refundable We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I was not notified by go daddy.com of any renewal for any service for so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: h [redacted] On February 1, our customer purchased a domain name registration, an email plan, and a Website Builder plan, each for a one-year term via online transactionGoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 2, and February 21, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew these services and did so in a good faith effort to honor its agreements with our customerGoDaddy sent multiple renewal notices prior to the renewal transactionsThese notices informed our customer their products would be renewed in accordance with their account preferences unless additional action was takenGoDaddy must rely upon its customers for information that we would otherwise be unaware of, use of a new email addressAccount management is a customer responsibility RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 9, our customer connected with our billing team The renewal preference was disabled on their existing products and received a full refund for the latest renewal transactions was submitted to the original payment methodOur customer may find the following article helpful if they wish to immediately cancel their services:Cancel Products in your GoDaddy Account- [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 29, 2014, our customer purchased a Managed Wordpress hosting plan for one year via an online order.On January 14, 2016, our customer renewed their Managed Wordpress hosting for one year via an online order.On December 29, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew their Managed Wordpress hosting and did so in a good faith effort to honor its agreements with our customer.On January 30, 2017, our customer contacted GoDaddy to cancel their Managed Wordpress hosting and request a refundWhile the service was no longer eligible for a refund, our customer was provided a partial refund.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer contacted us after the period in which their hosting would have qualified for a refund, however, during the call on January 30, 2017, our customer was offered a full refundGoDaddy will honor this offer and has issued a full refund for the Managed Wordpress hosting.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the customerWe have reviewed this matter and would like to present the followingThe customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy: · GoDaddy Universal Terms of Service Agreement The latest version of these agreements can be found at: [redacted] On December, 23, 2010, our customer purchased a SSL certificate for one year via their online GoDaddy account and activated the Certificate the same dayWhen an SSL is activated it is tied to a specific domain for the life cycle of the creditPer our customers account preferences the SSL Certificate was renewed automatically in November of 2011, and however, an SSL Certificate still requires the customer to activate the renewal credit associated with the specific domainWe request the renewal days prior to ensure the customer does not experience downtime or loss of serviceDespite the billing cycles our customer did not activate the renewal credit from 2011-and as a result the previously issued SSL Certificate expired On May 16, 2014, our customer activated the renewal credit from which caused the billing cycle to be differentDue to the customer activating the credit after the expiration date of the Certificate the renewal will take place days prior to the current expiration of the issued Certificate which is May 16, However, the renewal will take place on January 16, (which is the days prior)Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of serviceAt this time our office left a voicemail for the customer and sent a follow up emailAs a gesture of good faith we have provided the customer with a refund for the most recent renewal of their SSL Certificate Please allow to days for this to reflect with their financial institutionEducation:Renewing your SSL Certificate [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Regards, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted] Our customer made a similar complaint we responded to on December 19, On December 16, 2014, our customer contacted GoDaddy’s support staff to remove an aservice, Protected Registration, from their domain name purchaseOur customer worked with our Protected Registration team to remove the service from the domain name This does not cancel the domain itself, only the protectionIn our previous response, we informed our customer that while the Protected Registration was cancelled on the account, they were still responsible for cancelling their domains should they wish to do so.Our customer took no action to cancel the domains from the account and the domains in question renewed on May 2, GoDaddy sent renewal notices prior to the renewal on:• January 31, 2015• March 02, 2015• April 1, 2015• April 26,2015• April 28, 2015These notices indicated the domains would be automatically renewed upon expiration unless action was taken GoDaddy provides customers with full control over the automatic renewal featureCustomers may, at any time, log into their account and modify this preference Account management is a customer responsibility RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service We have connected with our customer and walked them through the cancellation processWe also provided a refund to our customer as a goodwill gesture.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,Ken C [redacted] Office of the CEO - GoDaddy [redacted] ***
GoDaddy says: On December 3, the complainant contacted GoDaddy’s Customer Care Center and afterwards cancelled the free Windows Hosting Plan in questionThey now wish to have that plan restored and support websites.Customer Response: GoDaddy fails to acknowledge that this cancellation action was taken by customer AFTER call with Customer Care Center which indicated no adverse issues would result from this action This was utmost concern of customer and the reason for the proactive Customer Call Center call Customer IMMEDIATELY re-contacted the Customer Call Center after taking the cancellation action, as it became evident the advice from the first Customer Call Center interaction was WRONG The consideration offered by GoDaddy as amends is not equal to what was lost
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxMarch the complainant purchased a Standard Turbo SSL Certificate for a one year term during an online transactionPer the complainant’s account preferences, GoDaddy was instructed to automatically renew the SSL Certificate in question on March 25, and again on March 25, GoDaddy did so in a Good Faith effort to honor its agreements with the complainantAfter each renewal an email notification was sent to the complainantGoDaddy sent renewal notices prior to the most recent expiration date of the SSL Certificate in question on:• December 27, 2014,• January 26, 2015After the most recent renewal of the SSL Certificate in question the complainant contacted our Customer Care Center to cancel it and request a refundRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceGoDaddy provides customers with full control over the automatic renewal feature at the time of purchaseOur customer’s may also, at any time, log into their account and modify this preferenceGoDaddy honored its Refund Policy and previously provided the complainant with a refund for the most recent renewal of the SSL Certificate in questionIn addition as a onetime exception to our Refund Policy we have provided the complainant with a refund for the renewal dated March 25, Please allow 5-days for this to reflect with their financial institution.EDUCATION:The complaint may find the following articles managing their GoDaddy account in the future: Canceling Products [redacted] Refund Policy [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards, [redacted] ***
Thank you for the opportunity to address our customer’s additional concerns.The Website Builder service our customer originally utilized is no longer offered as a product on our websiteThis service has been replaced with GoCentralRenewal rates are not equal to those of front of site pricing; front of site pricing often includes discounts for new customers, hence the difference in costIn instances were customer's need to utilize a GoDaddy backup for the recovery of their website content, a fee is chargedIn this instance that would have been $USDAs a courtesy for the confusion, that fee was waivedThe cost previously paid by our customer, $229.48, included the renewal of two domain namesThe cost for the unwanted GoCentral plan was refunded to our customer and those funds were utilized for the purchase of the Website Builder plan; $per year plus taxAs stated, the remaining funds are available for future use as In-Store Credit.If our customer would like to add a second year to their Website Builder plan, they are welcome to do so at any time from within their accountThank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer’s additional concernsGoDaddy has had the server in question reviewed again and as mentioned in our original response, it is working as it was designed toFrom our review, it appears our customer is using a CDN (Content Delivery Network) with their siteThey may wish to review this service to determine if it is a contributing factor in the performance they have been experiencingOur customer may also want to consider enabling memcache and memcached in their PHP settings, as doing so could improve their site’s performance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Please provide me with all of the details explaining why this was not a valid listing Thanks, [redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: [redacted] On February 28, during an online transaction the complainant purchased the Domain Name in question with GoDaddy’s Protected Registration Service for a one year termOne of the features of our Protected Registration service is to protect against the loss of the Domain Name, through expiration or transferDomain names which have this service cannot be canceled or transferred until the Protected Registration is canceledThis is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.Per the complainant’s account preferences the Domain Name in question was subsequently auto-renewed on February 28, On February 28, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question and attempted to do so in a Good Faith effort to honor its agreements with the complainantGoDaddy sent renewal notices prior to the expiration date on:• November 2014• December 29, 2014• January 28, 2015• February 12, 2015• February 22, 2015The Domain Name in question expired after a failed billing attempt and was placed in a locked status on February 28, Notices after each attempt were sent to the complainant on:• February 28, 2015• March 4, 2015• March 11, 2015The complainant provided the required documentation to cancel the Protected Registration on March 11, The domain is now in a redemption statusIf the complainant is no longer utilizing their hosting account they can cancel it at their discretionRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of serviceAccount management is a customer responsibilityWe have attempted to reach the complainant but have been unsuccessfulAs a onetime courtesy we are willing to waive the redemption fee for them if they contact us while the domain is in an eligible statusOnce the Domain Name has been redeemed it will be eligible to transfer.EDUCATION: The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Transferring Domain Names to Another Registrar [redacted] Canceling Protected Registration [redacted] Canceling Products [redacted] Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards, [redacted] Office of the CEO - GoDaddy
I have alot of GoDaddy account that I'm in the process of transferring to another registar as I speakI'm not sure which Email is associated with the account but my Domain Name was [redacted]
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On October 5, our customer purchased GoDaddy’s Search Engine Visibility for a one year term via the GoDaddy website Search Engine Visibility is an Internet-based search engine optimization and submission tool that assists users with optimizing their websiteOur customer cancelled their Search Engine Visibility plan on January 30, Our customer did not contact our 24/Customer Care teams regarding their Search Engine Visibility plan until February 22, 2018, when they called to request a refundRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.In accordance with our publicly located Refund Policy, which can be found at https://www.godaddy.com/agreements/showdoc.aspx?pageid=19963, our customer's Search Engine Visibility plan is not eligible for refund.While we would hate to lose our customer’s business, if they wish to transfer their domains to another provider, there would be no charges incurred from GoDaddy, only from their new registrar The steps at the following URL may provide some useful information if our customer is trying to transfer away: https://www.godaddy.com/help/transfer-domain-to-another-registrar-Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 30, 2008, our customer purchased a domain name for a one year term via online transaction with no help from our Customer Care CenterThis domain was purchased during a time when GoDaddy offered free hosting credits with the purchase of a new domainOur customer activated the hosting credit associated with the domain on January 29, 2014.On December 30, 2016, the domain name in question came due for renewalPer our customers account preferences, GoDaddy was instructed not to automatically renew this domain.GoDaddy sent five renewal notices prior to the domains expiration date between October 1, and December 25, These notices informed our customer their expiring domain would not be renewed in accordance with their account settings unless additional action was takenOur customer was sent failed billing notifications on December 31, 2016, January 4, and January 11, Account management is solely a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy attempted to proactively notify our customer of their renewal, and provided days of service to our customer at no cost following expirationOur customer did not take action and their domain and associated free credits were canceled on February 10, 2017, due to non-payment.Our customer contacted our 24/Customer Care Center on February 11, 2017, and was offered a waiver of 50% off the cost of the hosting restoration fee as well as 50% off the purchase price of a new hosting planOur customer declined.Thank you again for the opportunity to address the concerns presented by our customerKindest regards,Johnee D [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As stated, the complainant is not our customer, meaning they are not the listed account holder for the account in questionGoDaddy’s Payment Processing team received the claims from the financial institution involved on May 27, and June 9, Chargeback claims can take up to days for a final resolution from the date they are received, however, funds were refunded to the account holder’s payment method on May 29, and June 9, The Website Builder plan in question expired on June 11, 2017, and canceled from the account due to non-payment on July 1, During a call with one of our Customer Care Supervisors on June 30, 2017, the complainant was informed the Website Builder plan would cancel from the account on July 1, if not renewedThe complaint chose to not renew and the plan canceled in accordance with its billing cycleIf the complainant does not wish to purchase the needed new Website Builder plan, the content will be removed from our system on or before July 31, 2017, and will no longer be recoverable We will honor the previous offers to provide the restoration of the website at no cost if the complainant or account holder purchase a new planGiven the time constraint, they will need to work with our Customer Care Centers to have the restoration processedRegardless of renewal settings, our automated billing system sends courtesy renewal reminder emails until a product is manually renewedWe strongly encourage our account holder to review their account regularly to ensure timely product renewalsThere is currently one service within the account which has expired and may need attentionThank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Terri H***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 9, 2016, our customer purchased a domain name registration, a Website Builder plan, and an email plan via online transaction, each for a 1-year termOur customer then purchased another domain name, Website Builder plan, and email plan in another online transaction, each for a 1-year term.On January 9, 2017; per our customer’s account preferences, GoDaddy was instructed to automatically renew the Website Builder and email plans for another 1-year term and did so in a good faith effort to honor its agreements with our customerGoDaddy sent renewal notices prior to the transaction on:December 8, 2016December 18, 2016December 30, 2016These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.Our customer contacted our Customer Care teams on February 10, and was properly informed the renewal transaction was beyond refund eligibility RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On February 13, 2017, as a one-time exception to GoDaddy’s refund policy, publically available at http://x.co/refund, a full refund for the transaction in question was providedWe encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.As previously stated, the domain name in question automatically renewed in accordance with our customer’s account settings for a three-year term early on the morning of August 18, A few hours later, our customer contacted our Customer Care team via chat and requested the renewal of the domain name for a one-year termGoDaddy attempts to partner with its customers, whenever possible, to ensure their successesAs a courtesy, we start sending email renewal notifications days prior to the renewal date of a domain nameThese notifications let our customer’s know whether or not a domain will automatically renew and on which dateOur customer is responsible for ensuring unwanted renewals do not take placeGoDaddy also provided order confirmation emails after each transaction took placeIf the email address listed on our customer’s account is incorrect, we highly recommend they access their account and ensure all contact information is correctOur customer may find the information found at the following Support article helpful.Update my GoDaddy account profile [redacted] Also as stated, our office issued a refund for the three-year automatic renewalOur customer was provided four years of service for the price of one.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H***Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted] .On March 13, 2016, our customer purchased a SiteLock Premium plan for a 1-year term SiteLock is a third party software offered to our customers as an extra layer of protection against malware and virus injectionsMaintaining proper website security is a customer responsibility.On March 13, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customerDetails were sent to our customer following the transaction.GoDaddy sent a renewal notice on March 3, to inform our customer their expiring service would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Since May 19, 2017, our customer has contacted our Customer Care team multiple times and has been properly informed the renewal transaction is beyond refund eligibilityGoDaddy’s Refund Policy is available at [redacted] The renewal preference associated with our customer’s active services has since been disabledWe encourage our customer to review and manage their account preferences to prevent further unwanted renewals.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement• Microsoft Office Terms of Use• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 3, 2014, the complainant purchased GoDaddy’s personal tier Website Builder for a one year term at a promotional sale price of $via an online transactionAs part of a promotional offer, the complainant had also received a free domain registration (Domain "A") for a one-year termThe complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month planPlus ICANN fee of $per domain name per yearYou must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offerIf you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rateCannot be used in conjunction with any other offer, sale, discount or promotionFree domain offer applies only to the initial purchase termAfter the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Within the same transaction, the complainant had added private registration services to Domain "A" and purchased an additional domain name for a two-year term with private registration services (Domain "B"), and a one-month term of GoDaddy’s Office Email Essentials plan.Per the complainant's account preferences, on November 13, 2014, December 3, 2014, and January 3, 2015, respectively, GoDaddy was instructed to automatically renew the Email Essentials plan upon expiration and did so in a good faith effort to honor its agreements with the complainant.The complainant canceled the Email Essentials service on February 2, 2015.Between October and February 2015, the complainant contacted GoDaddy’s 24/Customer Care Center multiple times for assistance with their Website Builder product, including questions on changing the display size of their websiteThe complainant was provided with suggestions and correct information on how to make changes to their site by our customer care agents during each interaction, who worked with the complainant to the best of their abilitiesWebsite Builder is ultimately a do-it-yourself product that provides a template-based builder to create websitesThe complainant did not contact support again regarding Website Builder until May 8, at which time they indicated they wished to cancel the product.On May 8, 2015, the complainant canceled their Website Builder product and registration of Domain "B" On this date the complainant also transferred the registration of their Domain "A" away from GoDaddy to another domain registrar.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a one-time exception to GoDaddy’s Refund Policy, GoDaddy has provided a refund for Domain "B", including the cost of private registration GoDaddy has also refunded the unused months from the canceled Website Builder; a total of $34.33, to the complainant’s original payment methodThe Email Essentials plan and registration of Domain "A" are non-refundable We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards, [redacted] ***Office of the CEO - GoDaddy [redacted] @GoDaddy.com [redacted] ***Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I was not notified by go daddy.com of any renewal for any service for so much for their 100% satisfaction guarantee thanks for your help in this matter even though I know it's not going to be resolved they are just ripping their customers off never dealt with such a company in all my life
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: h [redacted] On February 1, our customer purchased a domain name registration, an email plan, and a Website Builder plan, each for a one-year term via online transactionGoDaddy’s Website Builder is a proprietary, do-it-yourself, template based product to construct a website.On February 2, and February 21, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew these services and did so in a good faith effort to honor its agreements with our customerGoDaddy sent multiple renewal notices prior to the renewal transactionsThese notices informed our customer their products would be renewed in accordance with their account preferences unless additional action was takenGoDaddy must rely upon its customers for information that we would otherwise be unaware of, use of a new email addressAccount management is a customer responsibility RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On March 9, our customer connected with our billing team The renewal preference was disabled on their existing products and received a full refund for the latest renewal transactions was submitted to the original payment methodOur customer may find the following article helpful if they wish to immediately cancel their services:Cancel Products in your GoDaddy Account- [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H [redacted] Office of the CEO - GoDaddy