Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 6, 2016, our customer purchased GoDaddy’s Web Store DesignThis service
enlists GoDaddy’s Professional Web Design team to create a custom website for a one-time feeCustomers must submit information, including images and text, for the website before the site can be builtOur customer was advised the website would be available for preview on July 29, 2016.On July 20, 2016, our customer contacted GoDaddy and renewed the WebStore Design Hosting plan for a one-year term with the assistance of our customer care team.On July 28, 2016, our customer was notified via email that their website was ready to previewThe customer called GoDaddy’s Web Design team advising that she was dissatisfied with the website and an email or call listing all changes was requestedOn August 1, 2016, our customer contacted GoDaddy’s Web Design team to provide a list of changes and images as an update requestThe update was scheduled to be completed on August 9, which was expedited as a courtesyRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer spoke with a member of management on August 8, and was properly advised that the product was not eligible for a refund as the website design work was completedAs a goodwill gesture, we will provide a refund $1,for the build fee but it will be subject to a 30% cancellation fee and refund $for the annual Hosting planBefore we will process a refund the products will need to be cancelledThe customer will need to contact our Web Services team directly at 480-366-3336.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O’***Office of the CEO - GoDaddy
Hi thanks for the offer Please let me kow the amount you would refundjust want ot cofirm I will get the full amount before I agree Please include the calculation from where you got that number thanks
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On June 24, 2016,
our customer purchased multiple domains for two years via online orderOur customer also opted to add privacy services to each domain nameGoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The total amount paid by our customer for the transaction in question was thirty two percent below standard pricing for the items purchasedOur system allows for the use of one promotional discount per orderIf a customer attempts to apply a second promotional code to their order, our system will apply the promotion that offers the lowest price for the customer.Our customer received a discount greater than the one referenced in their complaintAs such, GoDaddy will not be providing any further price adjustment as requested.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/Customer Care Center on February 21, to discuss their concerns pertaining to personal information being listed on the internetThey acknowledged their domain names were publicly listed, but felt GoDaddy had sold their informationOur customer was correctly informed this was not the case. Most Registrars provide privacy services as an aservice for their domain name customersPrivacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internetMost providers, including GoDaddy, charge a fee for this service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs databaseThis requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpfulFor their convenience, we have included the direct link to the policy in questionThey will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Online Store/Quick Shopping Cart Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: *** On November 21, during a call to our Customer Care Center the complainant purchased GoDaddy’s Online Store for a one year term. The complainant subsequently contacted our Customer Care Center with feedback regarding Google rankings of their Online Store.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant’s concerns have been addressed, please allow sufficient time for Google to re-crawl their Online Store.As a onetime exception in appreciation for the complainant’s selecting GoDaddy we have added an additional three months to the term of their Online Store.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On December 21, 2013, our customer purchased Website builder for a one-year term via an online transactionThis is for the period ending December 21, 2014.On January 3, 2015, following the service expiration, our customer renewed their Website Builder for a one-month term via an online transactionThis was for the period ending January 21, 2015.On February 6, 2015, following the service expiration, our customer renewed their Website Builder for another one-month term via an online transactionThis was for the period ending February 21, 2015.On February 21, 2015, our customer's Website Builder plan expiredPer our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent notices after the expiration date on:• March 3, 2015• March 13, 2015GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspendedGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total GoDaddy provided days of service without payment prior to cancellation.On March 13, 2015, the Website Builder plan was ultimately canceled due to non-payment.On April 2015, our customer contacted our customer support teams to repurchase a new Website Builder plan and restore their website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer has since connected with our support teams, and as a onetime exception, the restore fee has been waived and the customer’s site resolves at this timeThis restore fee is not a product that Go Daddy offers, but rather a service that Go Daddy may provide in rare occasions when a customer does not have their own backups.Should the customer have any additional questions regarding any aspect of their GoDaddy account, they can contact our Hour Customer Care Center at *** *** ** ** *** ** ***EDUCATION:The following GoDaddy Support articles will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services- ***Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
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I was not informed that it would renew for years and it is never made plain in any emails or on their web site they in fact bury this information to trick their customers when I presented the email form them that left out the year part they accused me of forging the email I did not they then proceeded to laugh at me saying there was nothing that anyone can do that they are too big and no one can take them oni was cheated out of this money as are hundreds of people every day and they get away with it because no one can take them on*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As stated in our previous response the GoDaddy products the complainant purchased are working as expected, furthermore their website is listed by major search engines such as *** and ***Should the complainant cancel their Get Found service and/or Website Builder plan by May 31, we will provide them with a full refund to their payment method used for purchaseFurthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr H*** - Good faith ? really ! You forgot to mention that when I agreed to the protection it was free, at no time did I agree to pay for it separatelyI had no idea that you did auto update - you probably hid it in the pages of the contract but it was plainly dishonest that you auto update protection on a website that has been canceled, I don't care what BS you come back with - your stealing from peopleYou are the CEO and you approve of this business modelOn top of "auto update" your company had installed an auto update on my previous domain even though I went through hell canceling it ! Your nothing but a low life thief that has no integrity.Enjoy your money - someday you'll have to pay for your behavior.*** ***
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following
agreements: • Universal Terms of Service Agreement• Domain Registration Agreement• Hosting Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx On April 2014, our customer purchased a domain name and Website Builder Plan and did so through an online transactionSubsequently, on March 2015, our customer renewed their domain name through an online transactionThe domain name is separate from the Website BuilderWebsite Builder is a Template based website builder, which also includes the hosting for the site. The original purchase was a promotion for a free domain for one year with the purchase of the Website BuilderAdditionally, the Website Builder was also on sale for the first year and any subsequent renewals would renew at the standard renewal priceThis was made clear in our offer’s terms at the time of their online purchase We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. RESOLUTION: Go Daddy acted in good faith to uphold its agreements with our customerIf our customer wishes to continue using our Website Builder they will need to renew the product at the regular rate Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From the overview of GoDaddy's 'Domain Services', it states:"DOMAIN TRANSFERS Transfer your domains to GoDaddy - it's fast, automated and risk free! You keep all the time remaining on your registration and get a 1-year extension at no extra charge." This information is plainly stated regarding the terms of service before signing-up. It only makes sense to know what the terms of service are before embarking on anything like purchasing web hosting - or purchasing anything at all over the internet. That's why terms are stated immediately and up front - and in plain english I am referring, of course, to: "a 1-year extension at no extra charge"Again, this is information that is known to the customer before being introduced to such docs as "GoDaddy Universal Terms of Service Agreement" or "GoDaddy Domain Name Registration Agreement" (which only appear during the siprocess). However, any such docs are not needed in this case because the information of interest is plainly given in the Product and Services Overview (before signing-up) Revdex.com:The following is information in addition to a response I made on 3/31/("I do not accept the response made by the business ..") (I did not see a link to add information directly to the web site): More information regarding the Product Overview for GoDaddy's services (see attachment):"Transfer Your Domain From only $and Free 1-yr extension" This says you are entitled to a free one-year extension The clause, "From only $.." is not exactly clear Most web hosts do not charge anything for domains (new or transfers) I recall I stated that I am a current domain-owner and that I will purchasing web hosting and not 'parking' a domain If one is not purchasing web hosting, there could be a charge for 'parking' a domain and this could account for $7.99. However, whichever terms the customer is dealing with, it appears the second year should not incur a charge. *** ** ***(Consumer)
It is unfortunate that all this business has for a loyal customer, is a standardized script like answerIt clearly shows that what I wrote in the complaint, explicitly stating what I was told by their customer service person, has not even been read or addressed All they do is replying with a scripted non-caring letter, referring to their online refund policy I relied on what the customer service rep told me as I was on the phone with him, giving this company more businessI don't think I need to repeat here what I already stated However, I will not accept the response by the business and still see this complaint as unresolvedI would like for them to stand up to what their employees tell customersi do expect to get my $refunded Otherwise, it is very clear to me and shows that all they do is lying to get the businessLying to make a few bucksIt is not only unprofessional, it is unethicalAnd that is unacceptable Unfortunately, customer service at Go Daddy obviously has very much deteriorated
To Whom It May Concern:The information in the business' response was incomplete and did not provide a satisfactory resolution to me, the customer On June 14, I logged into my GoDaddy account and used the "My Renewals" link to view my renewals The screen that I viewed showed my domain as expiring on June 14, Mid-morning of June 15, 2017, I logged in again and viewed the "My Renewals" screen, which showed the domain as expired (signified by the renewal date of June 14, shown in red on this screen) I had not received the email GoDaddy sent at that point (the message as delayed) I then added the domain to my shopping cart and checked out to avoid losing my domain The My Renewals screen gave NO indication that the domain had automatically renewed when I checked out.Unfortunately, I did not take a screenshot of this screen My previous experience with GoDaddy had been positive and did not expect the double billing or the lack of service from the Billing support team.GoDaddy's User Interface re: the "My Renewals" screen is deceptive and was the cause of the double payment for the domain renewal I do not accept GoDaddy's response and am extremely dissatisfied with their reply to my issue.Thank you.*** ***
This response fails to address how I discovered on my own that none of this happened due to non-payment, but due to GoDaddy's failure to properly bill for servicesNot only did I not "fail to pay" I have been overpaying as they have been over billing me on the incorrect hosting plans for monthsAn FTC investigation is forthcoming
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Domain Registration Agreement• Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a negative response indicating that the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry. If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement.On June 12, 2015, the complainant purchased registration requests for the two domain names in question. At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction. Shortly after, GoDaddy received notification the registration attempts had failed, which appears to be due to missing information provided by the complainant during the registration processRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the registrations could not be completed for the domain names in question, GoDaddy refunded the transactions in accordance with our Refund Policy and terms of service. A public WHOIS lookup of the domain names indicate they are currently available for pre-registration. If desired, the complainant may attempt to register the domain names again Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 26, 2017, our customer contacted GoDaddy’s customer care center via phone
requesting assistance using a promotional code during a domain name purchaseGoDaddy provides promotional offers to its customers for use during the purchase of new products and the renewal of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers our customers receive from usThe offer must be entered prior to completing the transaction.The offer our customer was trying to utilize was for one .COM domain name for one-year at centsIn review of the customer’s account, and in our own correspondence with the customer, it appears the use of a 30% code on our site at the same time they were attempting to take advantage of the cent .COM domain offer caused the offer to not properly applyThis is because many of our discounts do not combine with one another.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe offer for a .COM domain name for one-year for cents is no longer validAs such, as a goodwill gesture, if our customer wishes to register one new .COM domain name for one year, we will refund the difference for the domain minus the cents plus the cent ICANN fee.We tried to connect with our customer but was unable to connect with themWe’ve followed up with them via email with our offerOur customer can reply to that email to take advantage of the offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On August 24, the complainant purchased a Website Builder Business Plus Plan for a one month term during an Online TransactionThe complainant’s account preferences instructed GoDaddy to renew the service automatically on a monthly basis and we did so in a good faith effort to honor our agreement with themGoDaddy proactively sent email notices after each renewal to the complainant.ON February 18, the complainant purchased a new Personal Website Builder Plan by calling our Customer Care CenterThe complainant’s separate existing Website Builder Business Plus Plan subsequently renewed as scheduled on February 24, and there may be some confusion with the dates in questionWe hope this helps clarify for the complainant.The complainant has since cancelled both Website Builder Plans and been provided with a refund for the complete cost of the Personal Website Builder Plan and most recent renewal of the Website Builder Business Plus Plan.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Complainant’s total spend for these transactions is $Refunds have been provided to the complainant’s original payment method totaling $19.56.We hope to earn the complaint’s business in the future and are providing them with one year of our Economy Website Builder at no cost.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.***Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO
In order to administer a server, you need access. If you don't have access, you can't administer it. Godaddy refused to administer access and the following video shows proof: ***As such, they have violated their own terms of services. **
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On March 10, 2004, our customer purchased a transfer order for the domain in question
via an online transactionThe transfer of the domain to GoDaddy completed on March 29, 2004.Since the transfer of the domain to GoDaddy, all registration renewal transactions have been completed online by our customerMost recently, they renewed their domain on August 4, 2017, for one yearOn August 13, 2017, our customer renewed the domain for an additional two yearsGoDaddy has no record of contact with our customer during this window of time.On August 25, 2017, our customer contacted GoDaddy to request a refund and cancellation of the most recent renewal of the domainTheir request was denied in accordance with our Refund Policy RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Refund Policy, domains must be canceled within a specific timeframe in order to be eligible for a refundIn this case, our customer contacted us after the time in which GoDaddy would be able to recoup the funds paid to the registry for the renewal of the domainAs such, we are unable to issue a refund as requested.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 6, 2016, our customer purchased GoDaddy’s Web Store DesignThis service
enlists GoDaddy’s Professional Web Design team to create a custom website for a one-time feeCustomers must submit information, including images and text, for the website before the site can be builtOur customer was advised the website would be available for preview on July 29, 2016.On July 20, 2016, our customer contacted GoDaddy and renewed the WebStore Design Hosting plan for a one-year term with the assistance of our customer care team.On July 28, 2016, our customer was notified via email that their website was ready to previewThe customer called GoDaddy’s Web Design team advising that she was dissatisfied with the website and an email or call listing all changes was requestedOn August 1, 2016, our customer contacted GoDaddy’s Web Design team to provide a list of changes and images as an update requestThe update was scheduled to be completed on August 9, which was expedited as a courtesyRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer spoke with a member of management on August 8, and was properly advised that the product was not eligible for a refund as the website design work was completedAs a goodwill gesture, we will provide a refund $1,for the build fee but it will be subject to a 30% cancellation fee and refund $for the annual Hosting planBefore we will process a refund the products will need to be cancelledThe customer will need to contact our Web Services team directly at 480-366-3336.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mandy O’***Office of the CEO - GoDaddy
Hi thanks for the offer Please let me kow the amount you would refundjust want ot cofirm I will get the full amount before I agree Please include the calculation from where you got that number thanks
Thank you for the opportunity to address the concerns presented by our customerOur customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at: *** On June 24, 2016,
our customer purchased multiple domains for two years via online orderOur customer also opted to add privacy services to each domain nameGoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The total amount paid by our customer for the transaction in question was thirty two percent below standard pricing for the items purchasedOur system allows for the use of one promotional discount per orderIf a customer attempts to apply a second promotional code to their order, our system will apply the promotion that offers the lowest price for the customer.Our customer received a discount greater than the one referenced in their complaintAs such, GoDaddy will not be providing any further price adjustment as requested.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer reached out to our 24/Customer Care Center on February 21, to discuss their concerns pertaining to personal information being listed on the internetThey acknowledged their domain names were publicly listed, but felt GoDaddy had sold their informationOur customer was correctly informed this was not the case. Most Registrars provide privacy services as an aservice for their domain name customersPrivacy services allow a Registrar to overlay their customer’s contact information with their own, thus shielding a customer’s information from the internetMost providers, including GoDaddy, charge a fee for this service. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As an ICANN (Internet Corporation for Assigned Names and Numbers) accredited domain name Registrar, GoDaddy is required to publicly list all Registrant (domain owner) contact information in the pubic WhoIs databaseThis requirement is levied to all ICANN accredited Registrars.Our customer may find information listed on ICANN’s website helpfulFor their convenience, we have included the direct link to the policy in questionThey will want to visit the section titled "Whois Data"Registrant Rights and Responsibilities Under the Registrar Accreditation Agreementhttps://www.icann.org/resources/pages/responsibilities-2014-03-14-enTha...⇄ you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement • GoDaddy Online Store/Quick Shopping Cart Agreement • GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: *** On November 21, during a call to our Customer Care Center the complainant purchased GoDaddy’s Online Store for a one year term. The complainant subsequently contacted our Customer Care Center with feedback regarding Google rankings of their Online Store.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The complainant’s concerns have been addressed, please allow sufficient time for Google to re-crawl their Online Store.As a onetime exception in appreciation for the complainant’s selecting GoDaddy we have added an additional three months to the term of their Online Store.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant Kindest Regards,*** ***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customerWe have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon conducting business with
GoDaddy:• GoDaddy Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: ***On December 21, 2013, our customer purchased Website builder for a one-year term via an online transactionThis is for the period ending December 21, 2014.On January 3, 2015, following the service expiration, our customer renewed their Website Builder for a one-month term via an online transactionThis was for the period ending January 21, 2015.On February 6, 2015, following the service expiration, our customer renewed their Website Builder for another one-month term via an online transactionThis was for the period ending February 21, 2015.On February 21, 2015, our customer's Website Builder plan expiredPer our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did so in a Good Faith effort to honor its agreements with the customerAccount management is a customer responsibility.GoDaddy sent notices after the expiration date on:• March 3, 2015• March 13, 2015GoDaddy did attempt to proactively notify our customer of their Website Builder renewal and did provide ten days of service to our customer at no cost following expiration before the site was suspendedGoDaddy provided an additional ten days of service in a suspended status prior to the service cancellation due to nonpaymentIn total GoDaddy provided days of service without payment prior to cancellation.On March 13, 2015, the Website Builder plan was ultimately canceled due to non-payment.On April 2015, our customer contacted our customer support teams to repurchase a new Website Builder plan and restore their website.RESOLUTION:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.Our customer has since connected with our support teams, and as a onetime exception, the restore fee has been waived and the customer’s site resolves at this timeThis restore fee is not a product that Go Daddy offers, but rather a service that Go Daddy may provide in rare occasions when a customer does not have their own backups.Should the customer have any additional questions regarding any aspect of their GoDaddy account, they can contact our Hour Customer Care Center at *** *** ** ** *** ** ***EDUCATION:The following GoDaddy Support articles will be helpful in the future to the customer regarding managing product renewals.Managing Renewals for Products and Services- ***Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,Ken C***Office of the CEO - [email protected]*** ** *** *** *** ***
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I was not informed that it would renew for years and it is never made plain in any emails or on their web site they in fact bury this information to trick their customers when I presented the email form them that left out the year part they accused me of forging the email I did not they then proceeded to laugh at me saying there was nothing that anyone can do that they are too big and no one can take them oni was cheated out of this money as are hundreds of people every day and they get away with it because no one can take them on*** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainantWe have reviewed this matter and would like to present the following.As stated in our previous response the GoDaddy products the complainant purchased are working as expected, furthermore their website is listed by major search engines such as *** and ***Should the complainant cancel their Get Found service and/or Website Builder plan by May 31, we will provide them with a full refund to their payment method used for purchaseFurthermore we appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr H*** - Good faith ? really ! You forgot to mention that when I agreed to the protection it was free, at no time did I agree to pay for it separatelyI had no idea that you did auto update - you probably hid it in the pages of the contract but it was plainly dishonest that you auto update protection on a website that has been canceled, I don't care what BS you come back with - your stealing from peopleYou are the CEO and you approve of this business modelOn top of "auto update" your company had installed an auto update on my previous domain even though I went through hell canceling it ! Your nothing but a low life thief that has no integrity.Enjoy your money - someday you'll have to pay for your behavior.*** ***
Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the following
agreements: • Universal Terms of Service Agreement• Domain Registration Agreement• Hosting Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx On April 2014, our customer purchased a domain name and Website Builder Plan and did so through an online transactionSubsequently, on March 2015, our customer renewed their domain name through an online transactionThe domain name is separate from the Website BuilderWebsite Builder is a Template based website builder, which also includes the hosting for the site. The original purchase was a promotion for a free domain for one year with the purchase of the Website BuilderAdditionally, the Website Builder was also on sale for the first year and any subsequent renewals would renew at the standard renewal priceThis was made clear in our offer’s terms at the time of their online purchase We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry. RESOLUTION: Go Daddy acted in good faith to uphold its agreements with our customerIf our customer wishes to continue using our Website Builder they will need to renew the product at the regular rate Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,*** ***Office of the CEO***@GoDaddy.comGoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.From the overview of GoDaddy's 'Domain Services', it states:"DOMAIN TRANSFERS Transfer your domains to GoDaddy - it's fast, automated and risk free! You keep all the time remaining on your registration and get a 1-year extension at no extra charge." This information is plainly stated regarding the terms of service before signing-up. It only makes sense to know what the terms of service are before embarking on anything like purchasing web hosting - or purchasing anything at all over the internet. That's why terms are stated immediately and up front - and in plain english I am referring, of course, to: "a 1-year extension at no extra charge"Again, this is information that is known to the customer before being introduced to such docs as "GoDaddy Universal Terms of Service Agreement" or "GoDaddy Domain Name Registration Agreement" (which only appear during the siprocess). However, any such docs are not needed in this case because the information of interest is plainly given in the Product and Services Overview (before signing-up) Revdex.com:The following is information in addition to a response I made on 3/31/("I do not accept the response made by the business ..") (I did not see a link to add information directly to the web site): More information regarding the Product Overview for GoDaddy's services (see attachment):"Transfer Your Domain From only $and Free 1-yr extension" This says you are entitled to a free one-year extension The clause, "From only $.." is not exactly clear Most web hosts do not charge anything for domains (new or transfers) I recall I stated that I am a current domain-owner and that I will purchasing web hosting and not 'parking' a domain If one is not purchasing web hosting, there could be a charge for 'parking' a domain and this could account for $7.99. However, whichever terms the customer is dealing with, it appears the second year should not incur a charge. *** ** ***(Consumer)
It is unfortunate that all this business has for a loyal customer, is a standardized script like answerIt clearly shows that what I wrote in the complaint, explicitly stating what I was told by their customer service person, has not even been read or addressed All they do is replying with a scripted non-caring letter, referring to their online refund policy I relied on what the customer service rep told me as I was on the phone with him, giving this company more businessI don't think I need to repeat here what I already stated However, I will not accept the response by the business and still see this complaint as unresolvedI would like for them to stand up to what their employees tell customersi do expect to get my $refunded Otherwise, it is very clear to me and shows that all they do is lying to get the businessLying to make a few bucksIt is not only unprofessional, it is unethicalAnd that is unacceptable Unfortunately, customer service at Go Daddy obviously has very much deteriorated
To Whom It May Concern:The information in the business' response was incomplete and did not provide a satisfactory resolution to me, the customer On June 14, I logged into my GoDaddy account and used the "My Renewals" link to view my renewals The screen that I viewed showed my domain as expiring on June 14, Mid-morning of June 15, 2017, I logged in again and viewed the "My Renewals" screen, which showed the domain as expired (signified by the renewal date of June 14, shown in red on this screen) I had not received the email GoDaddy sent at that point (the message as delayed) I then added the domain to my shopping cart and checked out to avoid losing my domain The My Renewals screen gave NO indication that the domain had automatically renewed when I checked out.Unfortunately, I did not take a screenshot of this screen My previous experience with GoDaddy had been positive and did not expect the double billing or the lack of service from the Billing support team.GoDaddy's User Interface re: the "My Renewals" screen is deceptive and was the cause of the double payment for the domain renewal I do not accept GoDaddy's response and am extremely dissatisfied with their reply to my issue.Thank you.*** ***
This response fails to address how I discovered on my own that none of this happened due to non-payment, but due to GoDaddy's failure to properly bill for servicesNot only did I not "fail to pay" I have been overpaying as they have been over billing me on the incorrect hosting plans for monthsAn FTC investigation is forthcoming
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Domain Registration Agreement• Universal Terms of Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxGoDaddy makes every attempt to register available domain names for our customers. As part of this process, we make multiple inquiries via numerous third-party systems, including the domain name registry, to check if a domain is available. If GoDaddy does not receive a negative response indicating that the domain is not available for registration, we will charge our customers for the registration and submit the request to the registry. If the request is later rejected, GoDaddy will refund the purchase price in full, in accordance with the Domain Name Registration Agreement and Universal Terms of Service Agreement.On June 12, 2015, the complainant purchased registration requests for the two domain names in question. At the time of purchase, our system did not receive an immediate rejection, and proceeded with the transaction. Shortly after, GoDaddy received notification the registration attempts had failed, which appears to be due to missing information provided by the complainant during the registration processRESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As the registrations could not be completed for the domain names in question, GoDaddy refunded the transactions in accordance with our Refund Policy and terms of service. A public WHOIS lookup of the domain names indicate they are currently available for pre-registration. If desired, the complainant may attempt to register the domain names again Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,*** ***Office of the CEO - GoDaddy***@GoDaddy.com*** ** *** *** *** ***Scottsdale, AZ 85260###-###-#### Phone
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On February 26, 2017, our customer contacted GoDaddy’s customer care center via phone
requesting assistance using a promotional code during a domain name purchaseGoDaddy provides promotional offers to its customers for use during the purchase of new products and the renewal of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question. We will honor any valid promotional offers our customers receive from usThe offer must be entered prior to completing the transaction.The offer our customer was trying to utilize was for one .COM domain name for one-year at centsIn review of the customer’s account, and in our own correspondence with the customer, it appears the use of a 30% code on our site at the same time they were attempting to take advantage of the cent .COM domain offer caused the offer to not properly applyThis is because many of our discounts do not combine with one another.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceThe offer for a .COM domain name for one-year for cents is no longer validAs such, as a goodwill gesture, if our customer wishes to register one new .COM domain name for one year, we will refund the difference for the domain minus the cents plus the cent ICANN fee.We tried to connect with our customer but was unable to connect with themWe’ve followed up with them via email with our offerOur customer can reply to that email to take advantage of the offer.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon
conducting business with GoDaddy: • GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Website Builder Service AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspx.On August 24, the complainant purchased a Website Builder Business Plus Plan for a one month term during an Online TransactionThe complainant’s account preferences instructed GoDaddy to renew the service automatically on a monthly basis and we did so in a good faith effort to honor our agreement with themGoDaddy proactively sent email notices after each renewal to the complainant.ON February 18, the complainant purchased a new Personal Website Builder Plan by calling our Customer Care CenterThe complainant’s separate existing Website Builder Business Plus Plan subsequently renewed as scheduled on February 24, and there may be some confusion with the dates in questionWe hope this helps clarify for the complainant.The complainant has since cancelled both Website Builder Plans and been provided with a refund for the complete cost of the Personal Website Builder Plan and most recent renewal of the Website Builder Business Plus Plan.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Complainant’s total spend for these transactions is $Refunds have been provided to the complainant’s original payment method totaling $19.56.We hope to earn the complaint’s business in the future and are providing them with one year of our Economy Website Builder at no cost.EDUCATION: The complainant might find this article on GoDaddy’s Refund Policy useful.***Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.Best regards,*** ***Office of the CEO
In order to administer a server, you need access. If you don't have access, you can't administer it. Godaddy refused to administer access and the following video shows proof: ***As such, they have violated their own terms of services. **
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On March 10, 2004, our customer purchased a transfer order for the domain in question
via an online transactionThe transfer of the domain to GoDaddy completed on March 29, 2004.Since the transfer of the domain to GoDaddy, all registration renewal transactions have been completed online by our customerMost recently, they renewed their domain on August 4, 2017, for one yearOn August 13, 2017, our customer renewed the domain for an additional two yearsGoDaddy has no record of contact with our customer during this window of time.On August 25, 2017, our customer contacted GoDaddy to request a refund and cancellation of the most recent renewal of the domainTheir request was denied in accordance with our Refund Policy RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our Refund Policy, domains must be canceled within a specific timeframe in order to be eligible for a refundIn this case, our customer contacted us after the time in which GoDaddy would be able to recoup the funds paid to the registry for the renewal of the domainAs such, we are unable to issue a refund as requested.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen J***Office of the CEO - GoDaddy