Resolution not acceptedThis rep wants to keep referring to a refund policyAgain, years were PRE-PAID, service not as indicatedThey did not uphold their agreement as THEIR rep advised me what plan to purchaseIt was not sufficientIt was not until the end of August that I even began to start building the siteWhen the site went live, day one the site was out of resources and could not be viewedI couldn't even access the administrative end of itThe administrative end of it was SLOW prior to going dead all togetherMy calls resulted in their attempt to UPSELL me, which is what this rep is trying to do nowAs stated, I didn't realize years were purchasedMY BAD, but they should not be keeping monies for services not providedAs the rep states, my call earlier this month to CANCEL, yet still was NOT cancelledThe hosting sits there UNUSED as it is not as indictated would be sufficientI want MY monies credited to my account to use as I want, not how Godaddy wants to dictate and keep upselling and keeping requiring more monies, and more monies and more moniesMy site is moved, which takes time, money and resourcesThis rep is 110% out of tune with CUSTOMER CARE!
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 18, 2016, our customer manually renewed the PIERRELACHANCE.CA domain for a
1-year term.On November 19, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the MONPAYS.QUEBEC domain for a 1-year term and did so in a good faith effort to honor its agreements with our customerOn November 21, our customer manually renewed MONPAYS.QUEBEC for another 1-year.GoDaddy provides its customers full control over renewal preferencesGoDaddy also proactively sends notifications to customers prior to an automatic renewal transaction so they may avoid undesired renewals; account management is a customer responsibility.On November 22, our customer contacted our support team to dispute the automatic renewal transactionOur customer canceled their services and received a refund for the latest MONPAYS.QUEBEC renewalsOur customer’s account was then deactivated per request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 23, our customer reactivated their GoDaddy accountOur customer then recovered and transferred the PIERRELACHANCE.CA domain away from GoDaddyOur customer may recover the MONPAYS.QUEBEC domain by using the instructions within the article below.https://www.godaddy.com/help/recovering-expired-domain-names-5018We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns provided by the ***plainantWe have reviewed this matter and would like to provide the following.GoDaddy is not the registrar of record for DomainsPricedRight.***As such,
GoDaddy is not the legal or business entity and has no association with domain names registered through DomainsPricedRight.***.Any domains registered through the website DomainsPricedRight.*** show the registrar of record as Wild West Domains, LLC. The ***plainant may consider addressing this issue with the proper registrar listed in the public Whois Database.Thank you for the opportunity to bring clarity to this matter.Best regards,*** *** ***Office of the CEO - *** ** *** *** *** *** ** *** *** *** *** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
This is my 3rd domain registration, my first two were through google domains rather than godaddyWhy is it that only godaddy resulted in me getting dozens of spam calls/emails?Taking a look at the whois data it's easy to see why, while google domains protects sensitive customer information, Registrant ContactName: *** *** *** *** *** Organization: *** *** *** *** *** Mailing Address: 9* *** *** *** ** *** *** ** Phone: *** Ext: Fax: Fax Ext: Email:*** Godaddy takes no such precautions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 11, 2017, our customer activated a 30-day free trial of GoDaddy’s Website
Builder. At the time of activation, our customers agree that if they have neither canceled the product nor disabled automatic renewal, the product would automatically renew for a one year term.On February 11, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Our customer called on February 18, to cancel the Website Builder and request a refund, which was provided to In-Store Credit.On February 28, 2017, a chargeback was initiated on the canceled Website Builder transaction. This chargeback withdrew payments made to GoDaddy. Our customer then contacted GoDaddy’s customer care on March 3, 2017, inquiring on the status of their refund and were informed of the chargeback and the timeframe in which chargebacks are normally resolved through financial institutions; approximately days.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The chargeback in question has been settled, and the funds have not been returned to GoDaddy. Our customer will need to continue to work with their financial institution to determine the status of the funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I wrote a full run down on my position although it wouldn't send due to being more then lettersI was unable to delete parts of it so with time being of essents I will hold my ground and reiterate what I said in my original complaintI do need to add that Godaddy went forward and removed more funds on March 20, from the unauthorized bank card they somehow obtained info onThe new card they are using has a different name and number on it then the original payment method I had given them. I have tried for for literaly years to cancel my Godaddy account and without any satisfaction after all attempts that I had made in their requirements for filling out and adding a "selfie" to the Internet forms for "customer website domain security" The moment I would finalize the attachment my computer screen goes blankEach time I attempted to send your forms this happenedI tried the process from my own email as well yet when I went to send them to your assigned dept email ( called customer service for the correct dept and email address to send the forms to)The moment I hit "send" a message popped up stating I was sending to an unsecured reciepiant and redirected my email. I believe this has become evident to me that Godaddy is a business more associated with scamming consumers into product they don't need due to "package savings" and then when people like me who don't need all the "add on's" or who never even added them but you say they did they have entered into being stuck in a position that is only beneficial to GodaddyI do not have a website or businessI want my whole account cancelled and the funds I have been trying to stop you from withdrawing for the past couple of years backI have exhausted my patients and will do what it takes to stop your tactics of unethical business practices. *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at:***://***.***.***/***-***.***On May 8, the complainant purchased a Quick Shopping Cart for a one month term during a call with our Customer Care CenterThe complaint states they have made payment for their September and October services RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.In the time since their initial purchase, the complainant has been provided with two renewals of their Quick Shopping Cart at no cost to themThese renewals cover a term of monthsFurthermore we have no record of any other payments made by the complainant and cannot absorb the cost of their renewals.EDUCATION:The complainant might find this article on Managing Renewals for Products and Services useful:***://***.***.***/***/***/***/***-***-***-***-***-***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On February 17, 2017, our customer purchased GoDaddy's Search Engine Visibility plan
for a one-year termOur customer renewed their domain name and private registration for an additional one-year term later that dayBoth transactions were done via an online transaction without the assistance of a Customer Care representativeNo additional action was taken to set up the product until our customer called GoDaddy's support teams on September 10, 2017, when our customer inquired why they were not ranking on search enginesOur support agents properly informed our customer that they needed to set up the productOn a follow up interaction with our support teams, our customer requested an extension of the plan for seven months as they had not used the planOur customer was correctly informed that there was no way to add the seven months as it is a yearly planRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer accepted an offer of one month of hosting, and as a gesture of goodwill we have refunded an amount equivalent to seven months of the Search Engine Visibility plan back to our customer’s original payment methodAny future refunds will be in accordance with our Refund Policy, which can be found here: *** Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, the complainant purchased a Website Builder plan for a one-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder planIt was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intendedTo resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Education:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, the complainant purchased a Website Builder plan for a one-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder planIt was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intendedTo resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Eduction:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Office of the CEO - [email protected]*** ** *** *** *** ***
*** ** ***
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, our customer purchased the domain name in question for a five
year term during a call to GoDaddy’s Customer Care Center. On December 18, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain for a five-year term in good faith to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer their domain would be renewed in accordance with their account settings unless action was takenAccount management is a customer responsibility.While GoDaddy sent expiration notices to our customer via email before the domain’s expiration date, GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client handles itIf our customer changes their email address, we simply have no way of knowing what the new one is unless they inform us by updating their accountWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Domains automatically renewed for multiple years must typically be canceled within days of renewal to be refund eligible. Our customer did not contact GoDaddy’s Customer Care until January 3, 2018, and was properly informed the domain is outside of refund eligibilityIf our customer no longer wishes to keep this domain they may want to explore other options, such as auctioning or selling it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer had previously purchased a GoDaddy Reseller plan, which allows customers
to re-sell GoDaddy’s products and services via an associated business, Wild West Domains, LLC. This complaint is related to our customer’s account set up within that Reseller plan.On April 27, 2017, the hosting account in question renewed for a one year term per our customer’s account preferences. Our customer canceled this hosting plan on June 11, and contacted our Customer Care to request a refund. They were informed the hosting plan was outside of refund eligibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Products renewing on a yearly basis must typically be canceled within days of renewal to be refund-eligible. As a one-time exception to our Refund Policy, we have refunded the unused months of hosting, totaling $239.84. Future refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On February 7, our customer purchased a domain name, Website Builder Business
plan each for one year in an online transactionThis purchase included an Office mailbox free for one yearOn February and 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and other services in question and did so in a good faith effort to honor its agreements with our customerEmail notices were sent to our customer at the time of the renewalNo action was taken by our customer to address the renewals until March 14, During those interactions our customer was informed that, per the refund policy which the customer agreed to at the time of purchase, the domain would be able to be refunded but the Website Builder and email plan were outside of the refund window.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn April 19, 2017, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against the Website Builder and email renewal transaction, withdrawing funds from GoDaddy, and suspending the products were suspended. We are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On March 13, the complainant purchased an Economy CPanel Hosting plan for a one year term during an online transaction. March 11, the complainant contacted our Customer Care Center to discuss why their WordPress based website was not displaying properly During the course of this call our agent identified changes to the site related to the complainant’s actions and installation of plug-ins to be the cause of the site’s problemsGoDaddy worked vigorously to resolve all of the technical issues the complainant experiencedUltimately it is a customer responsibility to maintain independent archival and backup copies of their website or server content and research plug-ins prior to installation and activation on the Word Press Platform.A Hosting Restore was provided to the complainant, however, we have no control over the adverse effects that plug-ins may have on any website or its contentThe fee is not a punitive fee but it is one we charge for the restoration attempt service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complainant with a refund for cost of their Hosting Restore ($149.99), please allow to days for this to reflect with their financial institution.EDUCATION:The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Helpful WordPress Articles:***Backing up and Restoring MySQL or MSSQL Databases:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy
I DONT HAVE THE OPTION TO CANCEL!!! plus as you can see it says YEAR FREE TRAIL!!! https://snag.gy/PBewAR.jpgi dont have the option to cancel itthe only option I have is to upgrade as seen in the image or "manage" takes me to a "set up" page which I do not want to do because I never used and never will use this product. I am sorry I do not accept a partial refund as a resolution, I have NEVER agree to order this item,or pay for it nor have I used ityou guys scammed me into it! and the next stop will be blasting social networks in my Facebook pages with over million likes which happen to be in the online marketing and e business niche ,attorney general, and a charge back with my bank. you guys have full control to cancel the item and provide me with a full refund, this is outrageous I have used you guys for years or more have around domains with you and this is the treatment I get from you, truly unbelievable. I am willing to accept "store credit" or gift card as well but it will need to be in the full amount and I will not accept anything less. I think I am being very very reasonable, maybe to reasonable after you guys just stole from me
I was not aware of Automatic renewal by default when I made a purchasedMoreover, they must have sent me an email but according to the account setting they were suppose to send me a mail as wellI never received a mailI am not a email personThey did not contact me via phone or mailI work in manufacturing facility, I do not keep up with my emailI said this to their billing department and they still rejecting me from receiving credit backAlso, I told them they can charge for a month because I didnt realize it until it showed up in my credit card billing statementHowever, they should not charge me for something that I told them to discontinue
Yes, I did reply back and Steve J*** did return my call on 1/5/After speaking with him, his response was that they could not help me since I had refuted one of the $charges on my credit cardI would need to call the credit card company and tell them to place the charge back onto my card and then they could issue a refund of $and re-bill a single $chargeI explained that I am not "trusting" of them to do this based on my first interaction with customer service and I did not understand why they can not just agree that the "charge back" is valid and this will satisfy me and the refund(The explanation is that their system will not allow them to do this which I do not believe to be trueHe stated that I have been charged for a year plan and this is why, but the reality is that I was charged for - year plans.)I do not believe that it is necessary for me to allow them to charge my card the full $526.28, charge another $263.14, and then wait a possible 30-days (his words) for the refund of $to reflect onto my accountI told him that I prefer to wait for the credit card company to settle and then if there is not resolution, I will email him back (there is still no contact number to return his call) to receive the refund as he describedHis statements lead me to believe that company policy will dictate that they deny the "charge back" from the credit card company so as to force me to go through this re-bill scenarioSo, no resolution has occurred at this time
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 23, 2015, our customer purchased Website Builder and a domain name for a
two-year term via online transactions.On July 23, 2017, the products in question automatically renewed for another two-year term.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsPrior to expiration, GoDaddy emailed renewal notices informing our customer their items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On July 31, 2017, our customer contacted our Customer Care team regarding the charges in question, and was informed of the product renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on August 7, This chargeback withdrew payments made to GoDaddy and the products were suspended from the accountWe are unable to provide goodwill gestures or refunds in a state of financial loss.To deactivate a GoDaddy account, GoDaddy requires all products and payment methods to be removed from within a customer’s account.For our customer’s convenience, the following help articles will walk them through cancelling their products and removing payment methods.Cancelling Products - https://www.godaddy.com/help/canceling-products-7468Remove Payment Methods - https://www.godaddy.com/help/remove-payment-methods-16262Once removed, our customer may contact our Customer Care team to request account deactivation.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
The credit card fraud agent refused to give me the email address for the registered agent to allow us to serve notice of there breach of our agreement via email as per there universal contract; the breach involves there cancellation of our paid 2yrdomain name registration, after I satisfied there ID requirements by giving them access to our Corporate formation documents at the NM SOS website and sent a picture of the business account credit card that is in the name of our treasurer and the corporation and offered to send a copy of our corporate banking resolution, they then responded with an email acknowledging there satisfaction of the documents as being proof that we are indeed the responsible partyThey then refunded the amount and told us that we must repurchase the domain; I responded by telling them that we are only allowed so many transactions per month and that this would infringe on our other purchases that we are required to make in order to fulfill our exempt purposes, i.ebuying blankets and sandwich products to distribute to the homelessThe issue at hand is that we formed a contract by purchasing the domain, we opened an account to host our new domain and transferred DNS to that host, we fulfilled the terms that were presented to us by giving them our credentials, they in turn breached our agreement by cancelling our account; and we demanded the registered agents email address, to serve them with the notice of there breach of contract; it is not our problem or fault that there agent refunded our domain fee, we did not ask them to do this; and there policy is that they do not refund domain name registrations, so this was done outside of the terms of our universal agreement and was not done in good faith; we just want our domain name agreement honored, as per our contract and our paid domain restored, regardless what the credit card agent thought was proper under the circumstance the contract is in breach and must be resolved
Resolution not acceptedThis rep wants to keep referring to a refund policyAgain, years were PRE-PAID, service not as indicatedThey did not uphold their agreement as THEIR rep advised me what plan to purchaseIt was not sufficientIt was not until the end of August that I even began to start building the siteWhen the site went live, day one the site was out of resources and could not be viewedI couldn't even access the administrative end of itThe administrative end of it was SLOW prior to going dead all togetherMy calls resulted in their attempt to UPSELL me, which is what this rep is trying to do nowAs stated, I didn't realize years were purchasedMY BAD, but they should not be keeping monies for services not providedAs the rep states, my call earlier this month to CANCEL, yet still was NOT cancelledThe hosting sits there UNUSED as it is not as indictated would be sufficientI want MY monies credited to my account to use as I want, not how Godaddy wants to dictate and keep upselling and keeping requiring more monies, and more monies and more moniesMy site is moved, which takes time, money and resourcesThis rep is 110% out of tune with CUSTOMER CARE!
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 18, 2016, our customer manually renewed the PIERRELACHANCE.CA domain for a
1-year term.On November 19, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the MONPAYS.QUEBEC domain for a 1-year term and did so in a good faith effort to honor its agreements with our customerOn November 21, our customer manually renewed MONPAYS.QUEBEC for another 1-year.GoDaddy provides its customers full control over renewal preferencesGoDaddy also proactively sends notifications to customers prior to an automatic renewal transaction so they may avoid undesired renewals; account management is a customer responsibility.On November 22, our customer contacted our support team to dispute the automatic renewal transactionOur customer canceled their services and received a refund for the latest MONPAYS.QUEBEC renewalsOur customer’s account was then deactivated per request.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.On November 23, our customer reactivated their GoDaddy accountOur customer then recovered and transferred the PIERRELACHANCE.CA domain away from GoDaddyOur customer may recover the MONPAYS.QUEBEC domain by using the instructions within the article below.https://www.godaddy.com/help/recovering-expired-domain-names-5018We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented.Regards,Gary H***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns provided by the ***plainantWe have reviewed this matter and would like to provide the following.GoDaddy is not the registrar of record for DomainsPricedRight.***As such,
GoDaddy is not the legal or business entity and has no association with domain names registered through DomainsPricedRight.***.Any domains registered through the website DomainsPricedRight.*** show the registrar of record as Wild West Domains, LLC. The ***plainant may consider addressing this issue with the proper registrar listed in the public Whois Database.Thank you for the opportunity to bring clarity to this matter.Best regards,*** *** ***Office of the CEO - *** ** *** *** *** *** ** *** *** *** *** ***
Thank you for the opportunity to address the concerns presented by our customerWe would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddyThe latest version of these agreements can be found at:
https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing onesThese offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.We will honor any valid promotional offers that our customers receive from GoDaddyThe offer must be entered prior to completing the transactionFurthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expiredIf a valid offer is utilized, our cart will adjust the price accordingly.We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
This is my 3rd domain registration, my first two were through google domains rather than godaddyWhy is it that only godaddy resulted in me getting dozens of spam calls/emails?Taking a look at the whois data it's easy to see why, while google domains protects sensitive customer information, Registrant ContactName: *** *** *** *** *** Organization: *** *** *** *** *** Mailing Address: 9* *** *** *** ** *** *** ** Phone: *** Ext: Fax: Fax Ext: Email:*** Godaddy takes no such precautions
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On January 11, 2017, our customer activated a 30-day free trial of GoDaddy’s Website
Builder. At the time of activation, our customers agree that if they have neither canceled the product nor disabled automatic renewal, the product would automatically renew for a one year term.On February 11, 2017, per our customer’s account preferences, GoDaddy was instructed to automatically renew the service in question and did so in a good faith effort to honor its agreements with our customer. Our customer called on February 18, to cancel the Website Builder and request a refund, which was provided to In-Store Credit.On February 28, 2017, a chargeback was initiated on the canceled Website Builder transaction. This chargeback withdrew payments made to GoDaddy. Our customer then contacted GoDaddy’s customer care on March 3, 2017, inquiring on the status of their refund and were informed of the chargeback and the timeframe in which chargebacks are normally resolved through financial institutions; approximately days.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The chargeback in question has been settled, and the funds have not been returned to GoDaddy. Our customer will need to continue to work with their financial institution to determine the status of the funds.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
I wrote a full run down on my position although it wouldn't send due to being more then lettersI was unable to delete parts of it so with time being of essents I will hold my ground and reiterate what I said in my original complaintI do need to add that Godaddy went forward and removed more funds on March 20, from the unauthorized bank card they somehow obtained info onThe new card they are using has a different name and number on it then the original payment method I had given them. I have tried for for literaly years to cancel my Godaddy account and without any satisfaction after all attempts that I had made in their requirements for filling out and adding a "selfie" to the Internet forms for "customer website domain security" The moment I would finalize the attachment my computer screen goes blankEach time I attempted to send your forms this happenedI tried the process from my own email as well yet when I went to send them to your assigned dept email ( called customer service for the correct dept and email address to send the forms to)The moment I hit "send" a message popped up stating I was sending to an unsecured reciepiant and redirected my email. I believe this has become evident to me that Godaddy is a business more associated with scamming consumers into product they don't need due to "package savings" and then when people like me who don't need all the "add on's" or who never even added them but you say they did they have entered into being stuck in a position that is only beneficial to GodaddyI do not have a website or businessI want my whole account cancelled and the funds I have been trying to stop you from withdrawing for the past couple of years backI have exhausted my patients and will do what it takes to stop your tactics of unethical business practices. *** ***
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at:***://***.***.***/***-***.***On May 8, the complainant purchased a Quick Shopping Cart for a one month term during a call with our Customer Care CenterThe complaint states they have made payment for their September and October services RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.In the time since their initial purchase, the complainant has been provided with two renewals of their Quick Shopping Cart at no cost to themThese renewals cover a term of monthsFurthermore we have no record of any other payments made by the complainant and cannot absorb the cost of their renewals.EDUCATION:The complainant might find this article on Managing Renewals for Products and Services useful:***://***.***.***/***/***/***/***-***-***-***-***-***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kind regards,*** ***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On February 17, 2017, our customer purchased GoDaddy's Search Engine Visibility plan
for a one-year termOur customer renewed their domain name and private registration for an additional one-year term later that dayBoth transactions were done via an online transaction without the assistance of a Customer Care representativeNo additional action was taken to set up the product until our customer called GoDaddy's support teams on September 10, 2017, when our customer inquired why they were not ranking on search enginesOur support agents properly informed our customer that they needed to set up the productOn a follow up interaction with our support teams, our customer requested an extension of the plan for seven months as they had not used the planOur customer was correctly informed that there was no way to add the seven months as it is a yearly planRESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer accepted an offer of one month of hosting, and as a gesture of goodwill we have refunded an amount equivalent to seven months of the Search Engine Visibility plan back to our customer’s original payment methodAny future refunds will be in accordance with our Refund Policy, which can be found here: *** Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, the complainant purchased a Website Builder plan for a one-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder planIt was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intendedTo resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Education:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn July 28, the complainant purchased a Website Builder plan for a one-year termWebsite Builder is a proprietary, do-it-yourself, template based product to construct a website. Since October 15, the complainant has contacted our support teams multiple times for assistance with uploading images to their Website Builder planIt was determined the complainant will need to manually resize their images for them to display as desired. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The Website Builder plan is functioning as intendedTo resolve the matter; as previously suggested by GoDaddy support agents and supervisors, the complainant may need to manually adjust their images to display as desired. Eduction:The complainant may find the following articles helpful:Adding and Editing Images -https://my.godaddy.com/help/adding-and-editing-images-8367Using Website Builder -https://my.godaddy.com/help/using-website-builder-8347Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Office of the CEO - [email protected]*** ** *** *** *** ***
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Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 17, our customer purchased the domain name in question for a five
year term during a call to GoDaddy’s Customer Care Center. On December 18, 2017, per our customer's account preferences, GoDaddy automatically renewed the domain for a five-year term in good faith to honor its agreements with our customer.GoDaddy sent renewal notices prior to expiration informing our customer their domain would be renewed in accordance with their account settings unless action was takenAccount management is a customer responsibility.While GoDaddy sent expiration notices to our customer via email before the domain’s expiration date, GoDaddy has no control over what happens to the email notice after it leaves our system or how our customer's ISP or email client handles itIf our customer changes their email address, we simply have no way of knowing what the new one is unless they inform us by updating their accountWhile we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Domains automatically renewed for multiple years must typically be canceled within days of renewal to be refund eligible. Our customer did not contact GoDaddy’s Customer Care until January 3, 2018, and was properly informed the domain is outside of refund eligibilityIf our customer no longer wishes to keep this domain they may want to explore other options, such as auctioning or selling it.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.Our customer had previously purchased a GoDaddy Reseller plan, which allows customers
to re-sell GoDaddy’s products and services via an associated business, Wild West Domains, LLC. This complaint is related to our customer’s account set up within that Reseller plan.On April 27, 2017, the hosting account in question renewed for a one year term per our customer’s account preferences. Our customer canceled this hosting plan on June 11, and contacted our Customer Care to request a refund. They were informed the hosting plan was outside of refund eligibility.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Products renewing on a yearly basis must typically be canceled within days of renewal to be refund-eligible. As a one-time exception to our Refund Policy, we have refunded the unused months of hosting, totaling $239.84. Future refunds will be provided in accordance with our Refund Policy.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L***Office of the CEO - GoDaddy
Thank you for the opportunity to address our customer's concernsUpon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***.On February 7, our customer purchased a domain name, Website Builder Business
plan each for one year in an online transactionThis purchase included an Office mailbox free for one yearOn February and 8, 2017, per our customer's account preferences, GoDaddy was instructed to automatically renew the domain and other services in question and did so in a good faith effort to honor its agreements with our customerEmail notices were sent to our customer at the time of the renewalNo action was taken by our customer to address the renewals until March 14, During those interactions our customer was informed that, per the refund policy which the customer agreed to at the time of purchase, the domain would be able to be refunded but the Website Builder and email plan were outside of the refund window.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of serviceOn April 19, 2017, GoDaddy was notified by our customer’s financial institution that a chargeback had been processed against the Website Builder and email renewal transaction, withdrawing funds from GoDaddy, and suspending the products were suspended. We are unable to consider providing any goodwill gestures or refunds in a state of financial loss.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Ken C***Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainantWe have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: ***On March 13, the complainant purchased an Economy CPanel Hosting plan for a one year term during an online transaction. March 11, the complainant contacted our Customer Care Center to discuss why their WordPress based website was not displaying properly During the course of this call our agent identified changes to the site related to the complainant’s actions and installation of plug-ins to be the cause of the site’s problemsGoDaddy worked vigorously to resolve all of the technical issues the complainant experiencedUltimately it is a customer responsibility to maintain independent archival and backup copies of their website or server content and research plug-ins prior to installation and activation on the Word Press Platform.A Hosting Restore was provided to the complainant, however, we have no control over the adverse effects that plug-ins may have on any website or its contentThe fee is not a punitive fee but it is one we charge for the restoration attempt service.We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunitiesGoDaddy strives to offer the best service levels in the industry.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.As a onetime exception we have provided the complainant with a refund for cost of their Hosting Restore ($149.99), please allow to days for this to reflect with their financial institution.EDUCATION:The following GoDaddy Support article might be helpful in the future to the complainant for managing products and services:Helpful WordPress Articles:***Backing up and Restoring MySQL or MSSQL Databases:***Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,*** ***Office of the CEO - GoDaddy
I DONT HAVE THE OPTION TO CANCEL!!! plus as you can see it says YEAR FREE TRAIL!!! https://snag.gy/PBewAR.jpgi dont have the option to cancel itthe only option I have is to upgrade as seen in the image or "manage" takes me to a "set up" page which I do not want to do because I never used and never will use this product. I am sorry I do not accept a partial refund as a resolution, I have NEVER agree to order this item,or pay for it nor have I used ityou guys scammed me into it! and the next stop will be blasting social networks in my Facebook pages with over million likes which happen to be in the online marketing and e business niche ,attorney general, and a charge back with my bank. you guys have full control to cancel the item and provide me with a full refund, this is outrageous I have used you guys for years or more have around domains with you and this is the treatment I get from you, truly unbelievable. I am willing to accept "store credit" or gift card as well but it will need to be in the full amount and I will not accept anything less. I think I am being very very reasonable, maybe to reasonable after you guys just stole from me
I was not aware of Automatic renewal by default when I made a purchasedMoreover, they must have sent me an email but according to the account setting they were suppose to send me a mail as wellI never received a mailI am not a email personThey did not contact me via phone or mailI work in manufacturing facility, I do not keep up with my emailI said this to their billing department and they still rejecting me from receiving credit backAlso, I told them they can charge for a month because I didnt realize it until it showed up in my credit card billing statementHowever, they should not charge me for something that I told them to discontinue
Yes, I did reply back and Steve J*** did return my call on 1/5/After speaking with him, his response was that they could not help me since I had refuted one of the $charges on my credit cardI would need to call the credit card company and tell them to place the charge back onto my card and then they could issue a refund of $and re-bill a single $chargeI explained that I am not "trusting" of them to do this based on my first interaction with customer service and I did not understand why they can not just agree that the "charge back" is valid and this will satisfy me and the refund(The explanation is that their system will not allow them to do this which I do not believe to be trueHe stated that I have been charged for a year plan and this is why, but the reality is that I was charged for - year plans.)I do not believe that it is necessary for me to allow them to charge my card the full $526.28, charge another $263.14, and then wait a possible 30-days (his words) for the refund of $to reflect onto my accountI told him that I prefer to wait for the credit card company to settle and then if there is not resolution, I will email him back (there is still no contact number to return his call) to receive the refund as he describedHis statements lead me to believe that company policy will dictate that they deny the "charge back" from the credit card company so as to force me to go through this re-bill scenarioSo, no resolution has occurred at this time
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 23, 2015, our customer purchased Website Builder and a domain name for a
two-year term via online transactions.On July 23, 2017, the products in question automatically renewed for another two-year term.GoDaddy provides its customers full control over renewal settingsCustomers may, at any time, log into their account and modify those settingsPrior to expiration, GoDaddy emailed renewal notices informing our customer their items would be renewed in accordance with their account settings unless additional action was takenAccount management is a customer responsibility.On July 31, 2017, our customer contacted our Customer Care team regarding the charges in question, and was informed of the product renewals.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.A chargeback was initiated on the products in question on August 7, This chargeback withdrew payments made to GoDaddy and the products were suspended from the accountWe are unable to provide goodwill gestures or refunds in a state of financial loss.To deactivate a GoDaddy account, GoDaddy requires all products and payment methods to be removed from within a customer’s account.For our customer’s convenience, the following help articles will walk them through cancelling their products and removing payment methods.Cancelling Products - https://www.godaddy.com/help/canceling-products-7468Remove Payment Methods - https://www.godaddy.com/help/remove-payment-methods-16262Once removed, our customer may contact our Customer Care team to request account deactivation.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Johnee D***Office of the CEO - GoDaddy
The credit card fraud agent refused to give me the email address for the registered agent to allow us to serve notice of there breach of our agreement via email as per there universal contract; the breach involves there cancellation of our paid 2yrdomain name registration, after I satisfied there ID requirements by giving them access to our Corporate formation documents at the NM SOS website and sent a picture of the business account credit card that is in the name of our treasurer and the corporation and offered to send a copy of our corporate banking resolution, they then responded with an email acknowledging there satisfaction of the documents as being proof that we are indeed the responsible partyThey then refunded the amount and told us that we must repurchase the domain; I responded by telling them that we are only allowed so many transactions per month and that this would infringe on our other purchases that we are required to make in order to fulfill our exempt purposes, i.ebuying blankets and sandwich products to distribute to the homelessThe issue at hand is that we formed a contract by purchasing the domain, we opened an account to host our new domain and transferred DNS to that host, we fulfilled the terms that were presented to us by giving them our credentials, they in turn breached our agreement by cancelling our account; and we demanded the registered agents email address, to serve them with the notice of there breach of contract; it is not our problem or fault that there agent refunded our domain fee, we did not ask them to do this; and there policy is that they do not refund domain name registrations, so this was done outside of the terms of our universal agreement and was not done in good faith; we just want our domain name agreement honored, as per our contract and our paid domain restored, regardless what the credit card agent thought was proper under the circumstance the contract is in breach and must be resolved