Dear
Dispute Resolution Consultant,Thank
you for the opportunity to address and bring clarity to the additional concerns
presented by our customer. We have reviewed this matter and would like to present
the following.We
stand by our previous response. GoDaddy sent notices to our customer prior to
and after expiration. The notices are sent as a courtesy, and it is a
customer’s responsibility to ensure their products and services are renewed in
a timely fashion. The domain name correctly followed the normal expiration
life cycle, and was canceled due to non-payment. Another party has since
acquired the domain. As such, we consider this matter to be resolved.Thank you again for the
opportunity to address and bring clarity to the concerns presented by the
customer.Kindest
regards,[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260
On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail. I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there. When I called them they said "oh, we thought thats what you wanted" I said, "why in Gods name would I pay you $2000.00 for 1 page"??? They deleted all items when Wholesale needs couldnt be met. Everything had to restored. Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014. I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016. I thought they were kidding!! The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO. I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere. I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.Godaddy did not honor the terms and services that I paid for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhile GoDaddy did refund my money, it should not be my responsibility as the customer to request a refund after I cancelled an order. Common sense would dictate that if someone canceled an order, a refund should probably be sent. As for the replies when I contacted GoDaddy, sarcasm is not tolerated by me and no customer should have to be "talked down to" or educated like we are children. Professionalism goes a long way. It is very sad that GoDaddy lacks professionalism.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences 7 Domain Names in their GoDaddy account were allowed to expire. The complaint then contactedour Customer Care Center on November 24, 2014 and requested to redeem these Domain Names. As part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy account. On December 10, 2014 GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transaction. At that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar. EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https://[redacted].godaddy.com/help/article/609/can-i-renew-my-domain-na...⇄ you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Hi,I have reviewed the response from GoDaddy, and do not accept the response. Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service). The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is. GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint. That number drastically fluctuates towards the 250,000 limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail). Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails). Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account. On GoDaddy's website, they're two separate accounts.Thank you,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. Ultimately, account management is a customer responsibility. On September 12, 2017 and October 25, 2017, following each renewal transaction in question, an order confirmation was sent to our customer using containing details of each transaction. Again, if our customer had changed their email address, GoDaddy had no way of knowing unless the customer informs us by updating their account(s). While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. The domains in question are no longer refund eligible. If our customer no longer wishes to keep these domains they may explore the options previously suggested. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 14, 2016, our customer contacted our Customer Care team for...
assistance with migrating their website files from an existing hosting plan managed by our customer’s web developer to a new hosting plan. Our customer purchased a Basic Managed WordPress hosting plan within their GoDaddy account and a migration was initiated. The initial migration of our customer’s data failed. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All of the data available to GoDaddy has been migrated to our customer’s hosting plan. Our customer will need to upload any applicable images from any independent backups they may have or any third-party resource such as what is provided at http://archive.org. Our expert services team, which our customer enlisted, was not able to fully assist our customer due to the images not being present. As such, our office has submitted a refund in the amount of $87.39 for the additional expert services our customer purchased.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, 2014 during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility product. They did not complete the product set up and have requested a refund.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has no control over the complainant’s failure to complete the setup of their Search Engine Visibility plan. As a onetime exception to our refund policy we will refund the complainant the cost of Search Engine Visibility as an In-store credit.EDUCATION:EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibilityhttps://support.godaddy.com/help/article/5323/getting-familiar-with-se...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 31, 2017, our customer contacted our 24/7 Customer Care Center to ask about...
the purchase of two SSL Digital Security Certificates made earlier the same day. While reviewing the account and situation as presented by our customer, our representative stated there was no indication of a call having taken place earlier in the day. This was confirmed by a Customer Care Supervisor as well. Our Supervisor confirmed there were no account notations to indicate an earlier call. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon review our office confirmed that while there had been a call earlier on the day of March 31, 2017, that representative had not accessed the account and no security verification had been completed. As a result no account notes were left. Aside from this matter, our customer’s desired outcome is unclear. Our office has issued a refund in the amount of $90.29 USD for an SSL certificate which was canceled during the second call made to our 24/7 Customer Care Center. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2008 the complainant purchased the Domain Name in question during an online transaction for a one year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on year to year basis. The Domain Name has subsequently been renewed on the following dates:• March 9, 2009 for a two year term by the complainant.• February 4, 2011 for a one year term by the complainant.• January 1, 2012 for a one year term by the complainant.• February 2, 2013 for a one year term by GoDaddy per the complainant’s account settings.• January 7, 2014 for a one year term by the complainant.• February 2, 2015 for a one year term-by GoDaddy per the complainant’s account settings.Prior to the most recent renewal of the Domain Name in question GoDaddy sent multiple notices pre- and post-renewal to the complainant. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.The complaint contacted our Customer Care Center on April 4, 2015 regarding the most recent renewal of the Domain name in question to request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $21.40. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the Domain Name in questionEDUCATION:The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260
We stand by our previous response. Our attempts to obtain the domain in question were unsuccessful because the domain name was no longer owned by the party who had listed it for sale via our website. Unlike new domain registrations, which are obtained from a registry, a premium domain is owned by a third party who has chosen to list it for sale through a domain name aftermarket provider such as GoDaddy.The current registrant of the domain name has now listed the domain at a price of their choosing. GoDaddy has no influence regarding the current asking price of this domain name. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
This is such a joke. Do you realize how much business you just lost. You want to offer me a reduced price of something that you have and can restore for free. I understand your universal service agreement. Why not give me a courtesy call. I have built several websites on my customers behalf on your platform.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]. The complainant enabled 2-Step Authentication on their GoDaddy account which provides an additional layer of security. 2-Step Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. 2-Step Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking, we provide this valuable service at no cost.On February 24, 2015 the complainant provided the requested documentation and 2-Step authentication was removed from their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant’s request 2-Step Authentication has been disabled on their GoDaddy account. Should they require assistance in accessing their account they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The complainant) might find this article useful:Disabling Two-Step Authentication[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Terrible response. Barely relevant to the complaint. Please re-read the complaint and respond directly to the issues such as billing RECEIPT issued (rather than notice of auto pay upcoming) then some time later FAILED billing notice. Now I also see I'm FORCED to "auto renew" AND GoDaddy STORES MY INFO **AND** sets to AutoRenew even when I do NOT check the box to do so!! Also I can NOT DELETE payment methods, forced stored due to "auto renewing product". Terrible response, Terrible business practices! I'm happy to attach screen shots for ALL, and demonstrate live. Also GoDaddy did not include copy of this "AGREEMENT" and proof customer accepted it.Basically you're saying.. "we took your money because we can, and we know moving your domain name and content is a serious pain"In addition sending a FREE TEXT ALERT to customers is *super common* these days.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].GoDaddy sent malware notices to our customer on:• April 4,...
2017• June 16, 2017• July 18, 2017• August 17, 2017• October 18, 2017These notices informed our customer of possible malware on their hosting account and asked for the removal or fixing of the offending files.On October 18, 2017, our customer contacted GoDaddy for the first time regarding the malware notices we sent and chose to purchase our Website Security service. This service removes malware and protects against future attacks. It does not fix damage caused by malware that existed before the service was added. This work is typically performed by a website administrator. GoDaddy does offer WordPress Premium Support, a service where we will perform this type of work. On October 20, 2017, our customer contacted GoDaddy as they were unable to access the administrative section of their website. After being advised how they could attempt to resolve the issue on their own at no cost, our customer opted to buy a subscription to WordPress Premium Support.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not infect our customer’s website, nor do we force our customers to buy optional services. We make every effort to provide all available options, including no cost solutions, as we did in this case. We appreciate our customer’s candid feedback and will ensure a review of their experience is completed to identify improvement opportunities that may exist. As a gesture of good faith, we have extended our customer’s hosting service for one month at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. On February 21, 2016, and April 2, 2016, our customer accessed their account and manually added Private Registration to the domain names in question via online transaction.Our customer has not contacted our support center at any time indicating there was ever an issue with their Private Registration service. GoDaddy provides its customers with full account access and the ability to cancel services or edit their account preferences at any time. Account management is solely a customer responsibility.As previously stated, only the latest renewal of Private Registration is eligible for refund. As a reminder, if our customer wishes to receive this refund, they will need to cancel the Private Registration service no later than March 6, 2018.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
There was never any mention of the additional business service for which I was charged. Others have complained of the same thing on sites set up specifically to address GoDaddy's behavior. My credit card institution has claimed several times that they DID refund the money. I keep calling both GoDaddy and my credit card company, something I have done several times. Good customer service would be for GoDaddy to send me the money and then interact with my credit card institution. I should not have to wait so long. I want the money or I will go to small claims. I never agreed to a $179.88 charge. If this was somehow tucked into the very, very, very fine print, then why did the company so readily agree to refund me the money on my credit card? But then they switched it without my knowledge to a "store credit". Their practices appear to be deceptive. I am owed $179.88. My credit card bank, CitiBank, has refunded the money back to GoDaddy's bank.
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without following the outlined cancellation process.Our customer was informed on December 7, 2016 of the process to cancel Protected Registration, but did not take action until January 9, 2017. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy
Dear
Dispute Resolution Consultant,Thank
you for the opportunity to address and bring clarity to the additional concerns
presented by our customer. We have reviewed this matter and would like to present
the following.We
stand by our previous response. GoDaddy sent notices to our customer prior to
and after expiration. The notices are sent as a courtesy, and it is a
customer’s responsibility to ensure their products and services are renewed in
a timely fashion. The domain name correctly followed the normal expiration
life cycle, and was canceled due to non-payment. Another party has since
acquired the domain. As such, we consider this matter to be resolved.Thank you again for the
opportunity to address and bring clarity to the concerns presented by the
customer.Kindest
regards,[redacted] Office of the CEO – GoDaddy[redacted] Scottsdale, AZ 85260
Please find attached the information about my account. I had to add $800 to buy the domain that you sold me but didnt have !!!
On April 22, 2015 I did agree to the Godaddy agreement BECAUSE I was told (guaranteed) that they could build a site that dealers could buy WHOLESALE as well as retail. I was NOT told in June that they could not do Wholesale, I was told they could and would come up with a solution.They did inform me it was ready to publish and when I went to check it out in August of 2015, it was 1 page would that directed me right back to my old existing store...literally right back there. When I called them they said "oh, we thought thats what you wanted" I said, "why in Gods name would I pay you $2000.00 for 1 page"??? They deleted all items when Wholesale needs couldnt be met. Everything had to restored. Now it's November, I still have no finished site. I have no idea what the free offer was on Nov. 23, 2014. I don't believe I was even doing business with them then but at least it's good to see that they acknowledged that there was a "misunderstanding"When I called them to see if we could work something out before I hit the "send" button to the Revdex.com, they offered half price for the monthly hosting fee for 2017 if I paid the full price for the rest of 2016. I thought they were kidding!! The site was not up and running until Dec of 2015 with our first sale on Dec3, 2015. to this day the site has only generated $1285.00 in sales. Our sales dropped 75%From the very first moment I figured out that they could not build my site to the requirements that I paid for and was told they could absolutely do, I have asked for my money back. I was told NO. I HAD to settle for a retail only site and bide my time until I could save up the money again to go elsewhere. I have in the last 2 weeks purchased from a new builder so I would have something up and running when the service with Godady expires at the end of this month.Godaddy did not honor the terms and services that I paid for.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWhile GoDaddy did refund my money, it should not be my responsibility as the customer to request a refund after I cancelled an order. Common sense would dictate that if someone canceled an order, a refund should probably be sent. As for the replies when I contacted GoDaddy, sarcasm is not tolerated by me and no customer should have to be "talked down to" or educated like we are children. Professionalism goes a long way. It is very sad that GoDaddy lacks professionalism.
Regards,
[redacted]
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...
conducting business with GoDaddy:· GoDaddy Universal Terms of Service Agreement· GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxPer the complainants acknowledged account preferences 7 Domain Names in their GoDaddy account were allowed to expire. The complaint then contactedour Customer Care Center on November 24, 2014 and requested to redeem these Domain Names. As part of the Redemption Process the Domain Names were renewed for an additional year and returned to the complainants GoDaddy account. On December 10, 2014 GoDaddy was notified by the complainants financial institution that a chargeback had been processed again the Domain Name Redemption transaction. At that time we locked the Domain Names in question.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.While the resolution of the complainant’s chargeback is pending our hands are effectively tied and the Domain Names in question cannot be released for use or transfer to another registrar. EDUCATION: The complainant might find this GoDaddy article on Expired Domain Name Recovery useful.Can I renew my domain name after it expires?https://[redacted].godaddy.com/help/article/609/can-i-renew-my-domain-na...⇄ you for the opportunity to address and bring clarityto the concerns presented by the complainant Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax
Hi,I have reviewed the response from GoDaddy, and do not accept the response. Among the things that were not addressed were how a customer is supposed to measure the "inode limit," in addition to an "inode limit" not being mentioned anywhere upon point-of-sale (including the "agreements" linked to by GoDaddy in the last response, which did not include an "inode limit" when I read them upon ordering the service). The agreement I signed up under including web support, which GoDaddy pulled without informing myself (the customer) in the midst of my agreement, which should, ethically, be enough to null the service agreement and justify a full refund.GoDaddy defined the inode limit as a way to restrict the "number" of files allowed, but then mentioned that there was a single undeliverable e-mail that was causing a bulk of my inode usage, which does not match up with GoDaddy's definition of what an inode limit is. GoDaddy then mentioned that they made several changes to allow me to continue using my hosting account, including deleting the aforementioned "undeliverable e-mail" which was causing a "bounceback," however, my current inode limit is 220,000/250,000, and has been that way since I filed the Revdex.com complaint. That number drastically fluctuates towards the 250,000 limit whenever I work on the site, rendering the service unusable, and appears to have nothing to do with "number of files," as GoDaddy mentioned.For the record, I do not believe that the "undeliverable e-mail" ever existed (GoDaddy did not provide any details regarding said e-mail). Most of my e-mails I have set up are forwarders that only accept inbound e-mails, with only two mailboxes—neither of which I really use to send outbound e-mails). Regardless, I'm not sure how my "e-mail" accounts relates to the inode limit of my "hosting" account. On GoDaddy's website, they're two separate accounts.Thank you,
[redacted]
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. Ultimately, account management is a customer responsibility. On September 12, 2017 and October 25, 2017, following each renewal transaction in question, an order confirmation was sent to our customer using containing details of each transaction. Again, if our customer had changed their email address, GoDaddy had no way of knowing unless the customer informs us by updating their account(s). While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof. The domains in question are no longer refund eligible. If our customer no longer wishes to keep these domains they may explore the options previously suggested. Thank you again for the opportunity to address the additional concerns presented by our customer. Kindest regards, Mike L[redacted] Office of the CEO – GoDaddy
Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On December 14, 2016, our customer contacted our Customer Care team for...
assistance with migrating their website files from an existing hosting plan managed by our customer’s web developer to a new hosting plan. Our customer purchased a Basic Managed WordPress hosting plan within their GoDaddy account and a migration was initiated. The initial migration of our customer’s data failed. GoDaddy's technical support staff worked diligently and vigorously to resolve all technical issues our customer experienced. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.All of the data available to GoDaddy has been migrated to our customer’s hosting plan. Our customer will need to upload any applicable images from any independent backups they may have or any third-party resource such as what is provided at http://archive.org. Our expert services team, which our customer enlisted, was not able to fully assist our customer due to the images not being present. As such, our office has submitted a refund in the amount of $87.39 for the additional expert services our customer purchased.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Registration Agreement• GoDaddy Website Builder AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn April 13, 2014 during an online transaction the complaint purchased GoDaddy’s Search Engine Visibility product. They did not complete the product set up and have requested a refund.RESOLUTION: GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.GoDaddy has no control over the complainant’s failure to complete the setup of their Search Engine Visibility plan. As a onetime exception to our refund policy we will refund the complainant the cost of Search Engine Visibility as an In-store credit.EDUCATION:EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing products and services:Getting Familiar with Search Engine Visibilityhttps://support.godaddy.com/help/article/5323/getting-familiar-with-se...⇄ Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 31, 2017, our customer contacted our 24/7 Customer Care Center to ask about...
the purchase of two SSL Digital Security Certificates made earlier the same day. While reviewing the account and situation as presented by our customer, our representative stated there was no indication of a call having taken place earlier in the day. This was confirmed by a Customer Care Supervisor as well. Our Supervisor confirmed there were no account notations to indicate an earlier call. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Upon review our office confirmed that while there had been a call earlier on the day of March 31, 2017, that representative had not accessed the account and no security verification had been completed. As a result no account notes were left. Aside from this matter, our customer’s desired outcome is unclear. Our office has issued a refund in the amount of $90.29 USD for an SSL certificate which was canceled during the second call made to our 24/7 Customer Care Center. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domains By Proxy Domain Name Proxy AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx On February 1, 2008 the complainant purchased the Domain Name in question during an online transaction for a one year term. Per the complainant’s account preferences, GoDaddy was instructed to automatically renew the service in question on year to year basis. The Domain Name has subsequently been renewed on the following dates:• March 9, 2009 for a two year term by the complainant.• February 4, 2011 for a one year term by the complainant.• January 1, 2012 for a one year term by the complainant.• February 2, 2013 for a one year term by GoDaddy per the complainant’s account settings.• January 7, 2014 for a one year term by the complainant.• February 2, 2015 for a one year term-by GoDaddy per the complainant’s account settings.Prior to the most recent renewal of the Domain Name in question GoDaddy sent multiple notices pre- and post-renewal to the complainant. GoDaddy must rely upon its customers for information that we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.The complaint contacted our Customer Care Center on April 4, 2015 regarding the most recent renewal of the Domain name in question to request a refund. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. As a onetime exception to our Refund Policy we have provided the complainant with a refund of $21.40. Please allow 5 to 7 days for this to reflect with your financial institution. The complaint will maintain the responsibility to cancel the Domain Name in questionEDUCATION:The complainant might find the following support articles helpful in the future for managing their GoDaddy account:Managing Renewals for Products and Serviceshttps://support.godaddy.com/help/article/725/managing-renewals-for-produ...⇄ Your Account Information:https://support.godaddy.com/help/article/729/managing-your-account-i...⇄ Policyhttps://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260
We stand by our previous response. Our attempts to obtain the domain in question were unsuccessful because the domain name was no longer owned by the party who had listed it for sale via our website. Unlike new domain registrations, which are obtained from a registry, a premium domain is owned by a third party who has chosen to list it for sale through a domain name aftermarket provider such as GoDaddy.The current registrant of the domain name has now listed the domain at a price of their choosing. GoDaddy has no influence regarding the current asking price of this domain name. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy
This is such a joke. Do you realize how much business you just lost. You want to offer me a reduced price of something that you have and can restore for free. I understand your universal service agreement. Why not give me a courtesy call. I have built several websites on my customers behalf on your platform.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting...
business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Hosting Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]. The complainant enabled 2-Step Authentication on their GoDaddy account which provides an additional layer of security. 2-Step Authentication requires an account holder to provide a numeric code received via text message along with their normal validation information to access the account. 2-Step Authentication is a security feature that GoDaddy offers our customers to prevent account and domain hijacking, we provide this valuable service at no cost.On February 24, 2015 the complainant provided the requested documentation and 2-Step authentication was removed from their account.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Per the complainant’s request 2-Step Authentication has been disabled on their GoDaddy account. Should they require assistance in accessing their account they can contact our 24 Hour Customer Care Center at ###-###-####.EDUCATION:The complainant) might find this article useful:Disabling Two-Step Authentication[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy
Terrible response. Barely relevant to the complaint. Please re-read the complaint and respond directly to the issues such as billing RECEIPT issued (rather than notice of auto pay upcoming) then some time later FAILED billing notice. Now I also see I'm FORCED to "auto renew" AND GoDaddy STORES MY INFO **AND** sets to AutoRenew even when I do NOT check the box to do so!! Also I can NOT DELETE payment methods, forced stored due to "auto renewing product". Terrible response, Terrible business practices! I'm happy to attach screen shots for ALL, and demonstrate live. Also GoDaddy did not include copy of this "AGREEMENT" and proof customer accepted it.Basically you're saying.. "we took your money because we can, and we know moving your domain name and content is a serious pain"In addition sending a FREE TEXT ALERT to customers is *super common* these days.
Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:· Universal Terms of Service· Website Builder Service Agreement· Get Found Service Agreement· Marketing Applications AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn February 17, 2015 the complainant made an online purchase for several products including Website Builder Personal, Search Engine Visibility and Get Found. Search Engine Visibility is an Internet-based search engine optimization and submission tool that guides users to optimize their website. Search Engine Visibility shows users how to improve internal and externalaspects of their website. Get Found offers a simple way to get your local business listed on top sites across the Web. Users submit your business information and that information is automatically updated on top sites across the Web once your business is verified.On April 7, 2015 the complainant called our Customer Care team to get an upgrade to their Website Builder plan to our Business Plus plan which includes an SEO Wizard tool. This tool is similar to the Search EngineVisibility product where it provides customers resources to enhance their website for search engine algorithms. The complainant has called our Customer Care team with questions on these products and has been provided with support articles and information about the way these products work and their limitations.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant’s site is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “site:exampledomain.com” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Search Engine Visibility and Website Builder’s SEO Wizard do not guarantee search engine listings or higher rankings and the product/services are working as intended. The complainant’s Get Found product was never verified and as such did not get submitted. As the product has since expired, as a goodwill gesture to the customer we have refunded the product. Please allow 5-7 business days for the refund to be reflected by the complainant’s financial institution.If the complainant does not wish to continue using the SEO Wizard within the Website Builder Business Plus plan they can downgrade the plan at any time. If they need assistance doing so our 24/7 Customer Care team can assist and can be reached at ###-###-####. EDUCATION:The complainant may find the following support articles helpful: Search Engine Visibility FAQs: https://support.godaddy.com/help/article/6541/search-engine-visibility-v1-faqUsi...⇄ the SEO Wizard in Website Builder: https://support.godaddy.com/help/article/8829/use-seo-wizard-in-website-builder-...⇄ complainant may also want to utilize a search engine traffic service such as [redacted] Analytics. Here is an article on how to use [redacted] Analytics with Website Builder: [redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax
Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at [redacted].GoDaddy sent malware notices to our customer on:• April 4,...
2017• June 16, 2017• July 18, 2017• August 17, 2017• October 18, 2017These notices informed our customer of possible malware on their hosting account and asked for the removal or fixing of the offending files.On October 18, 2017, our customer contacted GoDaddy for the first time regarding the malware notices we sent and chose to purchase our Website Security service. This service removes malware and protects against future attacks. It does not fix damage caused by malware that existed before the service was added. This work is typically performed by a website administrator. GoDaddy does offer WordPress Premium Support, a service where we will perform this type of work. On October 20, 2017, our customer contacted GoDaddy as they were unable to access the administrative section of their website. After being advised how they could attempt to resolve the issue on their own at no cost, our customer opted to buy a subscription to WordPress Premium Support.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy did not infect our customer’s website, nor do we force our customers to buy optional services. We make every effort to provide all available options, including no cost solutions, as we did in this case. We appreciate our customer’s candid feedback and will ensure a review of their experience is completed to identify improvement opportunities that may exist. As a gesture of good faith, we have extended our customer’s hosting service for one month at no cost.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Stephen JulianOffice of the CEO - GoDaddy
Thank you for the opportunity to address our customer’s additional concerns.We stand by our previous response. On February 21, 2016, and April 2, 2016, our customer accessed their account and manually added Private Registration to the domain names in question via online transaction.Our customer has not contacted our support center at any time indicating there was ever an issue with their Private Registration service. GoDaddy provides its customers with full account access and the ability to cancel services or edit their account preferences at any time. Account management is solely a customer responsibility.As previously stated, only the latest renewal of Private Registration is eligible for refund. As a reminder, if our customer wishes to receive this refund, they will need to cancel the Private Registration service no later than March 6, 2018.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Johnee D[redacted]Office of the CEO – GoDaddy
There was never any mention of the additional business service for which I was charged. Others have complained of the same thing on sites set up specifically to address GoDaddy's behavior. My credit card institution has claimed several times that they DID refund the money. I keep calling both GoDaddy and my credit card company, something I have done several times. Good customer service would be for GoDaddy to send me the money and then interact with my credit card institution. I should not have to wait so long. I want the money or I will go to small claims. I never agreed to a $179.88 charge. If this was somehow tucked into the very, very, very fine print, then why did the company so readily agree to refund me the money on my credit card? But then they switched it without my knowledge to a "store credit". Their practices appear to be deceptive. I am owed $179.88. My credit card bank, CitiBank, has refunded the money back to GoDaddy's bank.
Thank you for the opportunity to address our customer’s additional concerns. GoDaddy stands by its previous response. The Protected Registration service functioned as advertised, keeping the domain from being canceled without following the outlined cancellation process.Our customer was informed on December 7, 2016 of the process to cancel Protected Registration, but did not take action until January 9, 2017. Account management and renewal of domains is solely a customer responsibility and our customer agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in our customers' successes, our customers must also be responsible for their actions.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy