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Cricket Communications Inc

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Cricket Communications Inc Reviews (1307)

Review: I bought the samsung phone online to be used with cricket wireless.Paid for the first month phone worked fine when I paid for the second month on March 21,2014 phone still worked until April 3,2014. The phone froze at the cricket start up screen. Called Samsung on the 5th of April they told me the phone was still under warranty which they fixed for free. Now I called cricket on April 9,2014 to let them know the phone was not in use it was being fixed. Talked to the rep who said he would put the account on hold till I recieved the phone back from Samsung and I would recieve a $25 credit toward the account for the remaining time.Well I recieved the phone back on April 22,2014 I called cricket to activate the account and recieve the credit but now another rep says they're no notes regarding any credit and I must pay full $50 to activate. After explaining everything to her the rep told me all they could do would be a courtesy $15 for the remaining time. I let the rep know since they record there calls to listen to the call from April 9,2014. The rep told me they would but nothing could be done for me.Desired Settlement: I would like a refund for the time the phone was not in use from April 3,2014 to April 21,2014 which the month ended

Business

Response:

May 1, 2014

Review: I set up a bridgepay request, which means that I pay $34 on my account because I have to numbers and it will stay on for a week. I was trying to make the balance of the payment which was 72.20 and the company took off 106.20 on my credit card. Before I made the payment, I called cricket to verify that if I used the payment method, it would only take out 72.20 on my credit card. After, I tried to make another payment on my card, it declined because cricket took about 34 extra dollars. I talked to several cricket employees and they all told me that they have a no refund policy, even thou a mistake was made on my account. They basically told me that it was too bad. I asked if I could use the $34 for a bridgepay for next month and they said no. They told me that if I find the way to send them the 72.20 again, that they could give me the 106.20 in a couple of days. Otherwise, I would just have to get my money deducted off my account for next month, I have other bills to pay. Every month they find a way to steal peoples money and tell you to keep working with them to get your money back.Desired Settlement: I want my $34 dollars now and I also want the $4 that it cost for them to take out and add on the money from my netspend card. So not happy with cricket.

Business

Response:

July 16, 2013

Review: I have been a Cricket customer since approx. March 2010. I started with an low-end smartphone and had that smartphone for many years. I had unlimited talk, text and data plan. I have an email from 2010 detailing my plan. In March 2014, my entry level smartphone finally died. I ordered a Samsung Galaxy 3 from Cricket online and then took it to my local Cricket store in Catonsville MD 21228 for them to active it. The person that assisted me at the store told me that I had to get a new plan since I got a new, more advanced smartphone. I told her that I was very happy with my current plan and didn't want to change. It seems that I have a new plan and it is no longer unlimited data. This is not right. I should be allowed to keep my original plan.Desired Settlement: I want my original 2010 plan. I did not want a new plan but it seems I have a new plan.

Business

Response:

November 15, 2014Revdex.com

Review: Changed plans with cricket, and upgraded our phones to the new service. I made a payment to my acct. the morning I went to the cricket store to get new phones. The payment had not posted to the acct. at that time. They sold me the new phones and also charge me for a months service. at which point I was told that the payment I made earlier would be credited to the acct, and I would not have to make a payment this month. The end of the cycle came, and the phones were disconnect. The service department told me I need to make a payment. I told the service department that I had already made a payment the month before. They told me that since I changed over to the 4G service that the acct was a new acct, and did not have anything to do with the cdma acct. that we no longer have. The sent it ti investigations, at which they notified me it could take up to 72 hours to get the acct sorted out. I run a business using these phones. Clients are not able to get in touch with me because if this colossal accounting mistake. I am furious at the lack of communication between departments, and the total lack of training and empathy of the customer service department.Desired Settlement: I would like cricket to resolve this matter sooner rather than later, and possible compensation for putting a strain on my business.

Business

Response:

September

26, 2014

Revdex.com

Review: I am contacting you because Cricket Communications does not provide dependable service. I have had to contact their [redacted] Support Dept. for ongoing issues about not being able to connect to certain local numbers. This has been an ongoing problem. They fix the problem with certain numbers and then down the road I find other numbers that I cannot connect to. Therefore, I am paying for service that is not dependable.Then, what I am most infuriated about is that they had applied a lifeline credit of $10.00 to my account some time ago. After about a year or so, I was given a number to call and refiled for the benefit. After a few months I was told that they were removing my life line credit and that I never updated the information, which was not correct. There was no phone number I could contact about this. Then after I expended so much time and effort into trying to get reinstated into the program, I had to go to one of their full service stores that was very far from my residence. I did this and everything seemed to be taken care of and lifeline credit was applied. I am now finding out only because I got a text message from Cricket stating that someone made a change to my acc't and if I did not authorize a change to call them. When I called, I found they had removed the lifeline credit again and had no further information. How do they continue to operate a business like this? I am apprehensive about getting a new company because I have heard that they do not readily transfer service and your phone number to another company. Cricket never communicates anything my mail, which they should be forced to do!!!!Desired Settlement: I want Cricket to resolve the issue of my life line credit because I cannot keep on running all around due to their lack of competency. If I provided all the information and they applied the discount, why are they removing it with no explanation. Then they tell me to call a number about this but the last time they provided a number I was then told there was no number that I can contact about this. This appears fraudulent and needs to be thoroughly investigated and rectified.

Business

Response:

April 7, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that

Cricket contacted her regarding her Lifeline discount. She received a text

message stating that changes were made to her account and that the Lifeline

credit would be removed. Ms. [redacted] states that Cricket has not been of

assistance to her and requests that her Lifeline credit be applied to her

account.

We apologize to Ms. [redacted] for any inconvenience or poor service she

felt she received. Cricket strives to provide excellent customer service and we

regret when that high standard is not met.

According to our records, the Lifeline discount was removed from Ms.

[redacted]’s account on March 30, 2014 due to account changes. On April 7, 2014,

the Lifeline discount was added back to Ms. [redacted]’s account, and she will

receive a $10.00 discount each month. A courtesy credit of $25.00 was applied

on March 28, 2014 for time without service and the inconvenience that Ms.

[redacted] experienced.

We thank Ms. [redacted] for her communication and trust that this explanation

properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution as far as reinstating the $10.00 lifeline credit would be satisfactory to me.

However, as noted in the Cricket Communications response to the Revdex.com, the issue of not being able to connect to many phone numbers has not been addressed and they state, "that the lifeline discount was removed due to account changes". My question is now who made these account changes, as I am not aware of any made on my part?

I will wait for the business to credit my bills going forward with the $10.00 life line credit and, also want Cricket to address what is being done on a permanent basis to correct the problem(s) I am having with connecting to many phone numbers in my own local area.

In light of the above, if Cricket Communications effectively addresses and rectifies these issues listed above, I will consider the complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Ms. [redacted], I received a response today from the company that you provided. However, it was misleading since it appeared that, although I agree with Cricket Communications reinstating my $10.00 Life Line Credit, there was another issue that they failed to address in my original complaint. That was the fact that there have been several numbers in my local calling area that have not been able to connect.

Review: [3rd*month-in-a-row]: Auto*billpay/ment was lost; Cricket required that I pay the bill 2; in order to compensate for their flaw. Universal lifeline discount= still omitted/overcharged;($46v.35$)They expect me to travel, a couple of.counties/cities.away; after today I stayed on phone 1h.45#; they still refuse to refund my first/surplus payment.Desired Settlement: Company should locate/resolve (their*own) Auto*bill pay data,.mistakes.Universal lifeline reinstatement: here/from my current locale. Retroactive rebate.

Business

Response:

September

29, 2014

Revdex.com

Review: On August 4, 2014 I purchased a cell phone from Cricket Network on-line.The advertisement specifically said that you could pick your own cell phone number, if the number chosen was in the area code in which I lived.They sent my phone but it was programmed with area code number 480. From the day that I received the phone , August 8, 2014 until now Sept 10, 2014, I have been told that it could be changed, but has not been changed.I was told,via a call to my home, that they would change the area code to 928 and to call customer service to accept that number, ###-###-#### or pay a $15 to $16 fee to get it changed to 623 or 602.area code as requested. This message was relayed to the store personnel by Representative [redacted].To date my phone number has been changed to all of these numbers:SOME OF THE PHONE NUMBERS THAT THEY HAVE GIVEN ME SINCE 8/5/2014[redacted] per [redacted] PLUS $15 CHARGE ###-###-#######-###-#######-###-#######-###-#### This number was changed today without me being told. I was notified by my doctors office via FAX that my number was not working.I have notified AZ Attorney General and [redacted] of CBS TV. Can you please advise me of what to do.I am 84 yr.old & Disabled and rely heavily on my phone service. Complaint ID: [redacted] Cricket Account #[redacted]Callers say that they get answers to my phone in Spanish. [redacted] AZ 85351CC: Attorney General of Arizona Public Advocacy and Civil Rights Division [redacted] AZ 85007More information upon request.Desired Settlement: This service needs to be fixed. I am paid in advance and they have still not fixed the problem.My emergency alert systems cannot work without connection to my phone.My calls to them have just resulted in them changing the number to another wrong area codeMy number needs to have the right area code 623 or 602.Stop the incoming calls from being in Spanish, Adjust phone to ring on incoming calls or replace the phone. Ny calls to Tech support are not getting through. Can you please help me.

Business

Response:

September 25, 2014

Review: I purchased a new Cricket phone from their local store. I asked if the service would be better since my old phone was flashed and told it would be.The service was the same as before. That wasn't the main issue, though. Not even a week after buying it the phone wiped everything on its own and went back to the factory fresh settings. I lost everything I put on it. This was on a Sunday. The Cricket store wasn't open so I went to a local [redacted] store and swapped providers.On Tuesday I went to return my phone and was told I couldn't because I was no longer using Cricket. The receipt mentioned the conditions that needed to be met to return a phone and that wasn't one of them. Neither was I told about this when I purchased the phone. I'm simply looking to get my money back on a product that was defective.Desired Settlement: The phone cost $79.99 and that's the amount I'm asking to be refunded.

Business

Response:

September 4, 2013

Review: Upon information and belief, Cricket strikes again and engages in deceptive/unfair business practice(s). This consumer complaint follows.

I particular, I have been a Cricket customer for over one year. To date, I have never received my rebate.

Additionally, as a direct consequence for Cricket over-charging practice - done by its representative's use of incorrect billing address for [redacted] continued eligibility - I recently tried to make payment on this prepaid cell phone service account. The relevant cell number is [redacted].

However, when attempting to make online payment, I was denied access to my account.

As further relevant here, I did not receive any reasonable and prior notice via cell phone text message nor email stating that my account had been terminated or otherwise restricted.

These complaint(s) are timely filed, in which Cricket does not generally respond to email sent from Revdex.com's website, which may state a separate and distinguished consumer complaint. Thank you.Desired Settlement: Respectfully request the following relief:

1. For this Revdex.com serve Cricket with complaint for business reply;

2. For immediate and continued restoration of all cell phone services for period of one (1) year to include prepayment award with regards to Cricket's unfair business practices; and

3. for any other relief fit in the premises.

Business

Response:

April 7, 2014

Review: My phone was sent in because it stopped working, why I could not have a replacement phone on the spot is still unclear. However as instructed the phone was returned with the assurance it would be replaced in three to five business days. It is now almost a month and the phone has not been returned and when I call Cricket I get the run around, talk to this one, and now talk to this one oh that is the wrong department, you have to speak to this department. Although I have the insurance, the phone was still under the manufactures warranty.Desired Settlement: I WANT MY MONEY BACK FOR THE PHONE AND I WILL BE CHANGING MY SERVICE

Business

Response:

September

23, 2014

Revdex.com

Review: Two years or so ago I received a text message(the way I am notified of any info from Cricket)stating that they was starting a program to reward the customers that enrolled in the auto bill pay a $5 credit per month on their bill. It stated that if you were already signed up for the program, you still had to call to enroll in the $5 credit plan. I made the call and was told by the rep that I would start to get the $5 credit on my next month's bill. Well I have been paying $62.66 since I purchased my smart phone in 2011 from an authorized Cricket dealer. The breakdown was to be $55 for the unlimited smartphone plan, $5 for the handset warranty, and then fees and taxes. This has went on and I was thinking that it seemed that the bill should have been lower but when I would ask they would say it is enrolled in the auto bill pay and not to worry. I am now ill and my budget is very tight and I called on Friday,10/17/14 to see if I could get a better rate plan as they now have changed their plans due to the merger. I spoke with a lady that stated that I could get the $50 unlimited smart phone plan and then with the $5 credit for auto bill pay a month and the removal of the handset warranty as a new phone is mandatory due to the increase to 4G coverage by March 2015. She stated that she would send me a letter in the mail to state the new changes that have been made and that my bill should run approx. $48 and change. I asked why I had not been getting my $5 credit per month for all these months and she said she would escalate it to the business office and have them to see what the problem was and to correct it and get me a credit total. No response from that call and I called back on Friday,10/24/14 and spoke with a man that was telling me that my bill would be $50 and that I would not be getting the $5 monthly credit as I did not disenroll and reenroll in the auto bill pay. It was escalated again. No response. Now showing my bill $52.55, no $5 credit. The business office will not respond.Desired Settlement: 1)I want to know when the promotion started as they say they do not know when it started and can only give me $10 credit on my account.2)I want their logs checked to see when I called in and who I spoke with after the notification of the offer that told me she had me enrolled and that the credit would start the following month.3)I want a full refund for each month of the time that I have paid the $5 extra that I was to be given credit for monthly.4)I want my $5 monthly started immediately.

Business

Response:

November 13, 2014Revdex.com

Review: I CALL CRICKET TO ADD INSURANCE ON MY ACCOUNT AND EVERY TIME I SPEAK TO SOME ONE I GET DISCONNECT.WHEN I DID SPEAK TO SOME ONE THEY WAS VERY RUDE TOO ME AND THEY DIDN'T WANT TO HELP ME THE REP FROM CRICKET REALLY HURT MY FEELINGS ALSO DROP CALLS AND TEXT MESSAGES. PEOPLE NOT GETTING MY PICTURES ALSO TEXT MESSAGES and the rep I talk to since I been going threw that she was going to give me a free month of service and I never got itDesired Settlement: ADD PHONE INSURANCE AND A FREE MONTH OF SERVICE WHICH WAS PROMISE TO ME

Business

Response:

September 16, 2013

Review: I purchased a phone that I used for 40 days. I took it back to the cricket store where the employee acknowledged the known defect of the particular model in question. Instead.of resolving the issue, the employee saw this as an opportunity to make a sale. I contacted the manufacturer (HTC) but I did not receive a response. I waited a few more weeks and contacted the manufacturer again and they referred me back to cricket because it's a warranty issue. I contacted Ivey at the nw 23rd.location where she instructed me to bring the phone in for an in store exchange. I waited an hour for another employee to tell me there is nothing he can do because the phone was not active on the account. Of course its not active on the account, it stopped working. Had I known this was.the proper channel to go through initially I would not be in this situation.Desired Settlement: I would like to have the warranty honored. I want what I was told over the.phone.

Business

Response:

December 19, 2013

Review: The guy did not activate my phone properly. He then told me to cut the code off the box and mail in to get a rebate. My phone is now 6 days old and my front speaker is out and I can barely hear from it. They want me to pay a $25 restocking fee on a device that they sold me broken because I did as the sales guy told me to do and cut the code off the box. I have called three times to try and resolve this problem and they refuse to help. They are extremely rude. The female manager at the Conroe Texas store was especially rude.Desired Settlement: Would just like them to replace my broken phone for a working one like I paid for. Without having to pay them to fix their mistake. After all you wouldn't pay a retail store to refund or return a broken product. Thank you.

Business

Response:

September

19, 2014

Revdex.com

Review: On July 2, 2013 I contacted 1-800-Cricket to inquire about cell phone service. During my call, I spoke with a sales representative who reviewed cell phone service plans with me. Initially, I was not interested in any of the plans, but then she told me about a special promotion that included two lines of service for $65 per month,plus taxes and fees. This promotion took $15 off the normal monthly rate for two lines, plus an additional $5 off per month for using AutoPay. I repeatedly asked to see the promotion in writing, in order to review all the terms and conditions, but was told nothing was available in writing. Eventually, I spoke with a supervisor who verified the promotional pricing and reiterated that nothing could be provided in writing because the promotion was for over-the-phone customers only, and not available online, or in stores. She assured me that the promotion was legitimate and even promised a 30-day money back guarantee if I wasnt satisfied. Based on the prices outlined above, I purchased service and phones from Cricket. But less than 1 hour after the order was processed, I became concerned when I noticed the amount charged to my credit card exceeded the quoted prices of the service plans, phones, fees and taxes. I tried calling Cricket back the very same day to get an explanation of charges, but no one at Cricket would provide me with an explanation, so I decided to cancel the service. I called Cricket once more (still the same day order was placed) to cancel service, and was advised to refuse delivery of the phones, and once received back at Cricket, a refund would be issued. I did exactly as instructed and refused UPS delivery so the phones could be returned to Cricket unused, unopened and un-activated. The UPS tracking # [redacted] indicates the phones were received back at Cricket on July 8th. I called Cricket back, but then was told I would not be getting my refund as promised, nor would the service be disconnect unless I first agreed to pay Cricket $112.Desired Settlement: The charges posted to my credit card exceed the costs quoted to me by the sales representative. I was promised a 30-day money back guarantee. I did not start or use the service (the phones were never activated), and the phones were returned to Cricket unopened. For theses reasons, I believe I am are entitled to a full refund and disconnection of the service effective July 2, 2013.

Business

Response:

July 17, 2013

Review: I went to the cricket store today to resolve an issue with my plan change that was not correct, while speaking to the sales associate I asked him why I have never been able to access the Muve Music that comes with my plan I told him that I purchased the phone new at another cricket store he removed the SD card from my phone and told me that I had the wrong card in my phone that the phones came with another SD as well and should have been included with my new phone , he said that it is the only way to get access to the unlimited music included in the plan I told him that the salesperson at the store told me that in order to receive the muve music that I would have to pay extra for it and I did not get the SD that goes with the phone it was not in the box. he showed me what the disc looks like and that it cost $20 I said I would take up that issue with the cricket store where I purchased it , my phone was on the counter and the grabbed my phone to put the card in also in the process I was paying my bill. while I signed my credit receipt I thought he was putting the disc back in my phone I did not realize till I was home and over 30 miles away that my SD was not in my phone. I called the store and told the salesperson who answered what had happened she proceeded to laugh and said what salesperson helped you I gave the name off the receipt she said he is at lunch when he gets back I will ask him and call you back, I said I do not live close by could you mail it to me , she sure could you hold I will call him, she came back on the phone and informed me that he told her he did not have it and that I needed to come back to their store and they would givSDesired Settlement: I not only want the SD card that was lost but I also want the proper SD card that should have come with my phone to access the muve music that I have been paying for since March 2013 and could not use because I did not get the proper disc.

Business

Response:

June 25, 2013

Review: I have tried every number available to speak to a customer service representative at Cricket and cannot get to a human voice to talk to. I even spoke to an agent at one of the cricket stores locally in my area and even though she tried she was unable to help me I have issues regarding my account and cannot get in touch with anyone. I even went as far as to call their corporate office and got no answer the phone just rigs and rings. since I have had there service since 2007 I would expect to get better service than that.Desired Settlement: I changed plans and paid a fee and the plan has not been changed still being charged for old plan my service was even suspended because of it I think I should have some credit applied there as well.

Business

Response:

June 20, 2013

Review: Overcharged And bad CUSTOMER SERVICE!!!!!!!!!!!!! BEWARE DO NOT GET THEIR SERVICE.Desired Settlement: Stop cheating your customers.

Review: Went into store on 1307 NE 102nd Ave, portland, oregon 97220 on Friday 8/22/14 to pay bill. Was offered another phone (gte grand x) as an upgrade for $75. I was told this was because the merger with At&T had messed up a lot of accounts. Without being able to try it out I was assured everything would be faster and more enjoyable. If I didn't like it I had 7 days to bring it back. They took my Samsung galaxy s4 and transferred my stuff over to a computer and then the computer to the new phone. My stuff stayed a copy on the computer and when I took it home the phone had many problems like freezing and would open things on its own. I also felt like it didn't have nearly as many features as my samsung. They were closed on Sunday so I return on Monday to explain and was told the phone was already gone and I'm out of luck. Also, "[redacted]" told me the problems I was describing were my doing. I got no explanation or resolution for this and was told I was out of luck unless I wanted to spend another $479 on another samsung. My things were still on the company computer. I talked to several people in store and through the 800 number with no answer or reason why this is my fault. [redacted] told me, "Why do you think you get that?" Unbelievable. I have no idea what would be the reason for sending the phone off immediately but keeping the personal information on their computer. I would love some kind of refund or just the model of phone I had before since mine is completely gone. I can't expect anything in return because I feel conned with no remorse but would like this information to be known and them to realize this is wrong and not a way to run any business. Any other location I've never had a problem with and have been happy with my service. I will be cancelling as soon as I'm financially able to to go to another company where I won't be taken advantage of and talked to so rudely by people like [redacted].Desired Settlement: Refund would be ideal because I will be spending extra money to go to another company who I can trust but if the owner was decent to do that in the first place or give me any kind of sympathy or something for my time and money lost I wouldn't have to be filing a complaint. I really want them to understand this is not okay and you shouldn't get away with it.

Business

Response:

September 8, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a GSM device she purchased using Cricket’s Device Trade Up program. In her complaint, Ms. [redacted] states that she paid $75.00 and traded in her Samsung Galaxy S4 CDMA device, for the ZTE Grand X GSM device. Ms. [redacted] is having issues with the new device and would like a refund or a Samsung Galaxy S4 GSM replacement device.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

When Ms. [redacted] utilized Cricket’s Device Trade Up program, her phone was purchased by Clover Wireless in exchange for a credit to be applied to an in-store equipment purchase. All trade-up transactions are final. Cricket provides a 7-day return policy - beginning on the date of purchase - in which you may return or exchange for a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: The cricket located on[redacted] is so unhelpful I want to discontinue my service. For three days I've been trying to get approved for a phone, but it's always something else with them. None of the workers wanted to help me, and kept telling me to bring in two pay stubs & two bank statements. Once I brought that in one of the employees pretended to fax my information over and let me believe she tried to help. After I called [redacted] to confirm my application was being processed they told me they haven't received anything. I'm fed up with them it's been three days since I had a functioning phone because of the laziness of that branch. It's very inconvenience for the customer, and let's me know what type of company Cricket Wireless truly is. Why should anyone pay for terrible customer service? If I'm a customer and I need it I should be helped. It's their job to assist me.Desired Settlement: Not only do I want a refund for this monthly bill I just paid, I want them to be professional, do their jobs and send over my paperwork so I can receive my phone.

Business

Response:

March 19, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a Cricket store. In her complaint, Ms. [redacted] states that she visited a Cricket store and attempted to purchase a new phone. She was trying to get approved for the purchase but the store employees kept asking her for her pay stubs and her bank statements. When she called the financing company [redacted], she was told that they have not received any faxed documents from the store. Ms. [redacted] states this process has been very inconvenient for her. She is requesting a refund for a month of service and for the store employees to act professionally. She requests that the store submit her paperwork so that she can receive a new phone.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Ms. [redacted]’s complaint was forwarded to the operations manager in her area. He contacted Ms. [redacted] and confirmed that her concerns have been resolved. We value her feedback and it will be used to identify any training opportunities within our store locations. We are unable to issue a refund for her monthly service, but we have issued a $25.00 courtesy credit to her bill.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

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Description: TELEPHONE COMMUNICATIONS, TELEPHONE COMPANIES, CELLOPHANE & CELL MATRLS & PRODUCTS, CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 201 Smithfield St, Pittsburgh, Pennsylvania, United States, 15222

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