Cricket Communications Inc

Review: I bought phone and service from Cricket at the beginning of 2013. In July my family moved to Miami, FL and since there is no Cricket stores in South Florida my service got very bad, no signal, couldn't retrieve voicemails. After couple customer service calls they advise my to go to the store. Unfortunately there are none in my area. Then they told me to update my account to local zip code and should get local for Miami number and that might help. Some time in the fall my number was changed, service was still the same. In December I finally cancelled the service 2 days before my billing cycle ended but I was already charged for next month. Customer service agreed to cancel and refund my money. Few phone calls later and over six months I still can't get my money back, they tell me they can't access my account because my pin is not working (original issue I had all the time). It's a circle and there's no way getting out of it. I would never cancel my service and keep phone for another month if I knew it would be such a pain to get my money back.Desired Settlement: I just want money I paid back

Business

Response:

July

29, 2014

Revdex.com

Review: I paid my bill in December 2012. The funds were placed into a FLEX account in which my bill was not paid but, my phone was terminated. I went to the Cricket store on Alabama, Avenue, S.E., Washington, D.C. 20020, to speak to the Store Manager. He said, my funds were placed incorrectly into a FLEX account and that's why my phone was terminated. He made the corrections to the account and restored my service. On April 26th I attempted to pay my bill by phone with no avail. I was told my phone was disconnected since January 2013. I'm currently using the same phone but they have my credit card information in the system in which they have no permission to use. My information should not be readily available. I have a fraud alert on my credit card through the IRS. Lastly, the gentleman I spoke with was very unprofessional, mean and disrespectful. Please help me to remedy this problem as it relates to this complaint. I want my credit card information removed from Cricket System because some could compromise my information. Also, I would like for someone to repremand the Customer Service person I spoke to in the Credit Department.Desired Settlement: 1. Remove my Credit Card Information from their System2. Repremand the Customer Service Employee3. Audit my account

Business

Response:

May 01, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding payment information and customer

service. In her complaint, [redacted] states that in December 2012, she paid

her bill and the payment was incorrectly applied to her FLEX account instead of

her current balance. As a result, her service was interrupted. A store

representative made a correction to the account and her service was restored.

[redacted] also states that on April 26, 2013 she attempted to pay her phone

bill again and was told that her account has been disconnected since January

2013. [redacted] states that she has a fraud alert on her credit card through

the IRS and that Cricket has her credit card information. [redacted] would like

her credit card information removed from Cricket’s billing system due to the

fact that she feels it could be compromised. [redacted] would also like the

representative she spoke with to be coached due to his rude behavior.

We apologize for any inconvenience or poor service [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

[redacted]’s account with Cricket is still active and any information

that is used to pay her bill to Cricket is handled through our billing system,

VESTA. We have contacted VESTA and it has been discovered that there is an

unresolved dispute on her account which has prevented her from making any

payments through that system. On May 1, 2013 we left a voicemail with [redacted] and provided her with VESTA’s contact information (1-866-448-3657) to further discuss the

issue. [redacted]s’ payment information is kept safe and confidential. All

questions regarding credit card and storage of payment information can be

addressed directly to VESTA.

At this time, we do not have the name of the representative that [redacted] states she spoke to that was rude and unprofessional. If [redacted]

would like to provide that information, the matter can be further addressed.

We thank [redacted] for her communication

and we trust that this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I order 2 lines with 2 plans for amount of $596.38 on date of 2/27/2013. Because of the quality of the phones we return them right away and cancel both 2 phones and plans with out even activating them as there policy and we got a full refunded amount $596.38. Everything was fine till yesterday I was checking my my chase bank statement, I noticed that I was charged on 3/26/13 for amount of $91.42 and second charged on 4/24/13 for -amount of $90 . After I was calling and being transfer 3-7 times they said sorry and they can not refund money because of the set up the automatic payment and we're being charged 2 months for total amount of $181.42 for the plans and phones that not even existed.I don't even have a job and only my wife works, we have 2 years old baby and $181.42 is a lot for us to giveaway for no reason .My sister family have 3 lines with cricket and because of that they going to close out there account on coming month .Your Order Information:Order Date: 2013-02-25Order Number: [redacted]Cricket Phone Number: [redacted]Desired Settlement: Your Order Information:Order Date: 2013-02-25Order Number: [redacted]Cricket Phone Number: [redacted]Shipping Method: Standard Overnight with SignatureI order 2 lines with 2 plans for amount of $596.38 on date of 2/27/13was returned right away and get refunded full amount $596.38I was charged on 3/26/13 for amount of $91.42 and second charged on 4/24/13 for amount of $90 being charged 2 months amount of $181.42 for the plans and phones that not even existedI want refund $181.42

Business

Response:

May 02, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In his complaint,

Mr. [redacted] states that he purchased two phones and two rate plans with Cricket

on February 27, 2013. Due to the quality of the phones, Mr. [redacted] returned the

devices and was issued a full refund of $596.38 which included the price of

both devices and the service. Mr. [redacted] states that when he checked his bank

account recently, he was charged on March 26, 2013 for $91.42 and again on

April 24, 2013 for $90.00. Mr. [redacted] states that he called customer service to

have the money refunded and was told that this was not possible due to the fact

that the account was set up on automatic bill pay. Mr. [redacted] states that he is

currently unemployed and this amount of money is too much to ignore. Mr. [redacted]

requests a refund of $181.42.

We apologize to Mr. [redacted] for any

inconvenience that he may have experienced due to this matter. Cricket strives

to provide excellent customer service at all times and we regret if that high

standard was not met.

After review of Mr. [redacted]’s account, we

have confirmed that the phones were returned and that Mr. [redacted] was refunded

for the devices and the first month’s service totaling $596.38. Due to an

error, the account was not disconnected after the phones were returned and the

automatic bill pay continued to draft monthly payments from Mr. [redacted]’s bank

account.

Mr. [redacted]’s account with Cricket was

cancelled on May 01, 2013 and the automatic bill pay associated with his

account was cancelled on April 27, 2013. A refund request was submitted on May 02,

2013 for $181.42 and was approved back to Mr. [redacted]’s credit card with a

processing time of 3-5 business days.

We thank Mr. [redacted] for his communication

and we trust that this action resolves his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: Upgrade phone and had to purchase new service plan for $50.00 a week ago on 5-8-13, recieved text msg that my bill is due today 5-15-13.Desired Settlement: accept my payment on 5-8-13,along with 1 month free service.

Business

Response:

May 17, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a payment posting to his account. In

his complaint, Mr. [redacted] states that he upgraded his phone and purchased a new

service plan on May 08, 2013. Mr. [redacted] states that he made a service payment

on May 08, 2013 and it has not posted to his account. Mr. [redacted] requests that

the payment post to his account and 1 month of free service.

We apologize to Mr. [redacted] for any

inconvenience that he may have experienced due to this matter. Cricket strives

to provide excellent customer service at all times and we regret if that high

standard was not met.

According to Cricket’s records, Mr. [redacted]’s

payment of $59.70 posted to his account on May 15, 2013. As May 15, 2013 is the

due date on Mr. [redacted]’s account, no additional fees were assessed and the

service was not interrupted. Regrettably, we are unable to fulfill Mr. [redacted]’s

request for a full month of free service. As Mr. [redacted] has been a loyal

customer with Cricket since 2009, we are able to apply a credit of $25.00 to

his account as a courtesy.

We thank Mr. [redacted] for his communication

and we trust that this action resolves his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: My voice mail won't work on visual and they have refused to fix issue I went to cricket store today on voice mail issues it was working yesterday today is not they made calls and then told me due to not being employed or havering another phone access to me for the next 24 or 48 hours I would at my expense have to drive to [redacted] or [redacted] to possibly have issue corrected that requires me to hire a driver and pay gas money which is about 300 to 500 dollors that is not acceptable and uncalled for I am disabled and need my phone working correctly and they refuse to do anything when cricket has admitted it's there update that has caused the issue but yet they want me to continue to pay for services refused to fix phone due to didn't have another number they could call 24 to 48 hours later so was told I had to drive to either [redacted] or [redacted] cricket did an update and it wiped out my visual email I pay for in my plan I went into store and asked for help fixing it two hours go by and im told unless I have another phone number to give them they could not do a trouble ticket or fix phone that the only other resource was to go to [redacted] or [redacted] to have a certain store see if they could fix it im disabled and single I don't have the money to hire someone to take me to either place then I talked with [redacted] and she was in [redacted] she told me to take phone back to factory setting and redownload everything again which has taken me two days to do and reloading was a nightmare its stilol doing the same thing and she was off Tuesday in [redacted] wed so I have to wait till Thursday go back to [redacted] store and go through all this again I have went to apple store theres nothing wrong with the phone and no where in settings are the visual email there calling it no setting im paying for them butdont have service and even they have admitted this update has caused these issues so its there fault but they want me to pay someone to take me out of town to fix phone all because I don't have a second phone that's just not right no where in the imformation do they say this any where it was working fine then it disappeared no phone can work if its not showing it up to run it would cost me a lot of money to do what they are asking and its there fault not mineDesired Settlement: I want my phone fixed and I think being there fault they should front the bill not me this has been a nightmare for me with them and feel that I should be compensated in some way and if traveling is only resource they should pay experiences incurred for that if I was at fault I could see me having to pay I bought this phone from this location new for 600 on December 28th of 2012 its not but 5 months old been in outter box case whole time phone is very new condition its the only problem apple tried.

I am seeking for this issue to be fixed on my phone and that they cover cost to hire a driver and gas to another out of town location and I feel with the run around the three hours of dealing with this I should be remember used for my time as well I'm asking for a 500.00 to cover driver and gas and cost to fix phone when clearly it's on there end not mine

Business

Response:

May 24, 2013

Review: To whom it may concern;

I have cell phone service with Cricket wireless phone company and on 05-14-2013 I took my phone in to there store in [redacted], My phone was not holding a charge and the young lady told me where charge connect was knot out of place and she told me I would have to get another phone.

She told me that I would have to pay $70.00 for the other phone, but what she did not say that the phone I would get would be getting was a used phone and Cricket would still be charging me for insurance for a phone that they say. I have a warrant of 90 days on a used phone. I call the insurance company and they told me I should have paid just $40.00 dollar for a another phone. Cricket is stilling from its customer and I want a new phone or my $30.00 back. Since I have insurance until 2014 of July. I am so tierd of these company thinking they can do what they want to people and the people will not take action. I am taking action. Please deal with Cricket wireless cell company and let them they can not do people like that.

I am send you everything I sent to Cricket wireless cell company.

Thank you so much for helping me.

[redacted]Desired Settlement: I want a new phone or my $30.00 back

Business

Response:

June 5, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint

filed by [redacted] regarding Cricket service. In her complaint, Ms.

[redacted] states that her phone was broken. She visited a Cricket location to

replace her phone through insurance and was charged $70.00. Ms. [redacted] states

that she received a used phone that only has a 90 day warranty. She states that

she called the insurance company and was told that she should have paid $40.00

to replace her phone. Ms. [redacted] is asking for a new phone or refund for the

$30.00 extra she paid to replace her phone.

We apologize to Ms. [redacted] for any

inconvenience or poor service she felt she received. Cricket strives to provide

excellent customer service and we regret when that high standard is not met.

The deductible price for Ms. [redacted]’s

device recently changed from $70.00 to $40.00. She was charged $70.00 in error.

We have notified the store of this error to prevent it from occurring in the

future. When replacement devices are issued they are either new or

reconditioned. The warranty for replacement devices is either 90 days or a

continuation of the original 1 year warranty. This warranty is offered through

[redacted]. Ms. [redacted] will continue to have handset protection on the device

in the event that it is lost, stolen, damaged or experiences malfunction, after

the warranty period has expired.

We received a letter from Ms. [redacted] on

May 24, 2013 and a second letter on May 29, 2013. Both letters Ms. [redacted]

described her recent transaction to replace her phone. We attempted to contact

Ms. [redacted] on May 31, 2013 to discuss her complaint in detail but we were

unable to reach her. We left a message advising her that we are unable to

provide a refund for $30.00 but that we are able to provide a $30.00 courtesy

credit toward her monthly bill. This credit was applied on May 31, 2013.

Cricket values Ms.

[redacted]’s continued business and we trust that this action closes her

complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: Hello,My name is [redacted]. I signed up for Cricket Communications Inc. (rate plan "Cricket $50 Muve Smart") on April 17, 2013 at their location on [redacted]. Due to lack of signal strength, I cancelled their services, at the same location, on May 3, 2013. I purchased 2 phones under the plan above; I paid the entire amount for both phones too. Also, I paid the first month of pre-paid services from April 17, 2013 to May 16, 2013. Please note, I cancelled Cricket on May 3, 2013. As listed on their receipt, I don't expect a refund for the period between May 3rd to May 16th. However, Cricket is still billing me for cancelled services. Since I have cancelled Cricket, I have been billed $42.16 on May 16, 2013, and $47.30 on June 17, 2013. I just put a stop payment through my bank account. The phones were returned on May 3, 2013 too. Furthermore, one of the former Cricket numbers had already been transferred over to my new carrier ([redacted]) on May 4, 2013. So what is their justification for billing me? The Cricket representatives refuse to refund due to policies outlined in their contract agreement. I subscribed to pre-paid services to avoid shenanigans like this! Never trust these people with automated services; they'll just take advantage.Desired Settlement: I would to receive a refund of $42.16 for bank charges on May 16, 2013, and $47.30 for bank charges on June 17, 2013 (total $89.46).

Business

Response:

July 3, 2013

Review: Store located at [redacted] would not handle our insurance issue, he sent us to a bogus address, and when we returned, had us wait for password for 2 hours and then said he could not do anything.Desired Settlement: Apology and replace phone

Business

Response:

July 9, 2013

Review: Never get my invoice until phone is cutt off. Not able to change the plan when I pay my bill and change the plan it is cutt off and goes back to the original plan. tried calling keep getting transfered or asked to call back and can never get anyone on the phone. Ever since I turned filed a complaint on them to not take money out of my account I never receive a bill before phone is cutt off and unable to change my plane.Desired Settlement: Would like to receive invoice before phone is hot lined and would like the plan changed to the $ 35.00 monthly plan which I changed last month and paid the bill. Phone hot lines again no invoice called asked why all I got was you need to pay that is not the issue I want the invoice before hot lined and the plan changed as I requested the first time unable to get resolved over the phone. [redacted]

Business

Response:

July 26, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding her Cricket bill. In Ms. [redacted]’s complaint, she states that she is never sent her bill until her service is interrupted. She also states that she is unable to change her rate plan and is unable to speak to anyone on the phone regarding this matter. Ms. [redacted] would like to receive her invoice before her service is interrupted and would like to change her rate plan as she has requested previously.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Customers who are enrolled in paper billing are sent invoices approximately 14 days prior to their bill due date. Ms. [redacted]’s account is currently set up to receive paper bills. After reviewing her account, we discovered that a payment was not received for the month of June. Consequently, the last payment that Ms. [redacted] made on July 5, 2013 was applied to her bill that was due on June 13, 2013. Ms. [redacted]’s service was interrupted due to non-payment on her account for the month of July.

Ms. [redacted]’s bill is due on the 13th of every month. If payment is not received by that date, her services may be interrupted. Again, we apologize for any confusion or inconvenience regarding this issue. On July 26, 2013, a courtesy credit of $54.88 was applied to Ms. [redacted]’s account to bring it current.

Ms. [redacted] has the option to change her rate plan at any time during her bill cycle. She can do this by visiting her closest Cricket store or by calling [redacted]. The Cricket store closest to Ms. [redacted] is located at:

[redacted]

Review: On June 26th my husband and I ordered (on the internet) phones and service from Cricket. We were told we had 30 days to decide if we were happy with the phones and the service. Received the phones on or around June 29th. Paid for phones and service for 2 lines a total of $210.37. On July 6th, we discovered that we did not have service in the areas we frequent on a regular basis. I called Cricket Customer Service to cancel service and get an address to return the phones. I was informed that to get my money back for the phones, they had to be received by July 28th. I was told that they would not be able to return money for service for that month but they would return our cost for the phones. When I got my July credit card payment, I found that I had been charged for another month's service from Vesta/Cricket for $55.18. I called and reported the billing error to Cricket. They informed me that they had no way of refunding the money for service. We discussed the fact that the service had been cancelled the previous month. They said that I could get another phone and they would put my minutes on that phone, therefore using the amount paid from my credit card. I explained that I couldn't use their service when I live, only to have repeated that they could put my minutes on another phone. I then asked to speak to a Supervisor, she ([redacted]) got very agitated with me and kept saying, there was no way to refund my credit card. I accused them of stealing, because that service had been cancelled and phones returned. Then she informs that no we had only cancelled one phone and that was why they collected for service for another month. I said, I had cancelled both lines, why would I have returned both phones if I hadn't cancelled both services. I could not make her understand. She just insisted that I get another phone and let them put the minutes on that phone. I can not use this service where I live. More minutes would never be of any use to me!Desired Settlement: I feel they were fraudulent in collecting for another month's service. I would like a refund of the $55.18 for the cancelled service and the $128.00 we have coming for the phones we returned. Thank you.

Business

Response:

August 12, 2013

Review: Cricket Billing **: [redacted] Paid with Visa ending [redacted] I paid my Cricket Wireless bill early, on Sept 19th, 2013 $55.92. The bill was due on Aug 25th, for the billing period of Aug 25th to Sept 25th. My Cricket phone malfunctioned, and I purchased a new phone and ported my number out to [redacted] on Aug 23rd. When I wasn't automatically refunded, I contact Cricket 8/26/13 and spoke with billing agent [redacted] + her supervisor [redacted]; both refused to issue me a refund.Desired Settlement: A full refund of $55.92 since I did not use the phone 1 day during the billing period.

Business

Response:

September 3, 2013

Review: Well the number of my old account was [redacted] pin [redacted].. I have been a great customer until this happened. I had my old phone for over a year, then in june of 2013 my sim card stoped working, I called customer service and they say I needed to upgrade my.sim card, then the next day my.cell phone.stop.charging once more I called.customer.service and they say I had to upgrade my phone. I told th I paid from June to july and that being I could not get a new phone until the month of july that ic you could swich my payment I made to july to August. They said ok. So once I got my new phone and by the way they never told me by email or anything.like that or Upgrading my phone, that I would have my service switched over. But no!! You guys at cricket, say I had to pau for both month and then service will be back on. I spoke to the supervisor and hd say I can wave off the month of june and I had to pay for.july. So once 9th of August came my service was cut.off the same.day I was going to pay. They told my to go to the one on [redacted] and when I got there, they told me that thire.supervisor will call me for the refund being I just reactived my new service.. Still no one called me and I am done with the bsDesired Settlement: I would like my refund from the month of June to August. And the four free month that I did not get being cricket people messed up.. My new cell number is [redacted] and pin [redacted]... So the free months should.go to my.new cell.. I have all my receipts.

Business

Response:

Review: August 25, 2013 I went to the cricket wireless store on [redacted] ave [redacted] pa [redacted] and purchased a phone from them via an associate by the name of M. [redacted]. Everything seemed promising at first. after the first week I noticed it was not doing everything its supposed to do, so I called customer service and they told me switch the phone out at the store, I went to do so but in the store they denied me the swap telling me it was still early it should start working, I waited another week then went back told them I didn't want the phone anymore because the service was not how it should have been, they first told me I cant do the refund because the manager was not there (the manager was in the back). the next time I went they said I cant do the refund because the Muve Music Pamphlet was not in the box. I called the store numerous times and got not answer. Saturday September 21, 2013 I called and talked to the manager he told me to come in on the following Monday in the morning and he'll do the return; I went in and he was not there. I talked to the associate that was always there. he claimed called the YBUY company that he purchased the phone through and stated they I cant do the return because the papers not in the box. the next day YBUY collections called me asking for a payment I told them I cannot pay anything until I get money and I didn't not agree to a bi-weekly payment. I called the YBUY servicing and they said they did not have a note of him contacting them and that I should have been granted the return. I don't care about getting a refund for the phone I just no longer want it I cannot use it and I don't think I should be required to pay full price for a phone that did not work properly when I made the purchase the phone I purchased from the Criket store on [redacted] ave [redacted] pa [redacted] didn't properly work and I went to get a replacement within the week after I made the purchased. on the phone with customer service they told me get a replacement at the store the denied me the replacement. a week ago I went in to cancel the service and return the phone they would not grant me the return due to the Muve music pamphlet missing and the associate by the name [redacted] gave me the runaround for about 2 weeks telling me he'll give me a replacement, then saying he cannot do my return without the manager present (the manager was there in the back) then claiming he called the company and they cant do the return but when I called the company they never got a note of a call. he sold me the phone through a YBUY service which is charging me 2 different prices but I feel as though I shouldn't have to pay it, I'not saying I shouldn't pay anything but $300 and up dollars is ridiculous to pay for a cricket phone that did not work properly from the beginning.Desired Settlement: I don't want a refund I just don't think I should be paying for a phone that didn't work properly when I purchased it. I'm not saying I shouldn't pay for it at all but the price they are asking for is ridiculous for a phone that doesn't work the way its supposed to. $300 is too much and honestly my job doesn't pay enough to pay that. and when I look online it says $600 is due but my paper receipt say about $300 either way the phone is not worth that much because a lot of features did not work.I dont want a refund I just dont believe I should continue making payment for a phone I cant use.

Business

Response:

October 2, 2013

Review: I request cricket to unlock my iPhone. So that I could move to another carrier. The manager [redacted] Informed me that cricket would not unlock my phone because 1. Apple would not allow it. 2. They told me that the phone would not work on another even after it was unlocked. I informed [redacted] that I was not getting stable internet and voice on their carrier. He was not concerned with the issue. Also I informed him that with family mobile. I would get a stronger signal, same plan for 39.88 plus employee discount of 30%. I asked [redacted] if he could match that. He told me no. I asked for a full refund of the iPhone at the paid price of $459. He refused and told me I had 30 return only. I then asked [redacted] for his supervisor he told me that he would have to have his supervisor call me in 48 to 72 hours. I asked him for his corporate number he gave me [redacted]. After call that number I found out that he in fact did not give me the cooperate number, but I fact given me a local store.Desired Settlement: A full refund of the phone and a refund of service bill after this date 10/31/2013 of complaint to the time of the issue of resolve. Or the phone unlocked from their carrier, or phone replaced with and unlocked phone of same type

Business

Response:

November 6, 2013

Review: I bought a cricket phone and a $55 phonecard good for a month, I called to have servise turnd on they said sorry no service in my area, so I took phone and the $55 phone service card back and kmart said they cant give back money on the $55card, said call cricket, iv called and they gave me an address to mail the card to, I bought stampd envelope maild it back, its been almost a yr and they havent sent it back, they said they see my $55 service on my account, I say just send me that $55 back they said ok give them bout month, its been nearly a yr and no refund, I have gave them a long time and never got back the refund check, im disabled and need my money back, can and will u please help me. It was cricket wireless, I bought and paid for and I had to go get service somewhere else, please help, godblessDesired Settlement: They need to give me a refund check back to [redacted],

Business

Response:

November 26, 2013

Review: Bought a ZTE source pre paid phone from RadioShack on November 10 2013 and since then I have brought the phone in 3 times because the screen will go black. Today (12/7/13) I brought it in for the 4th time and each time have lost all my data. The phone is still under manufacture warranty and they can not replace my phone! They will only replace my phone if I pay 35.00 or give me an exchange for a smaller and less expensive phone.

Why/how can a company sell a phone and not stand behind there product, especially if it is still under warranty!Desired Settlement: All I want is a exchange for the same phone with one month free of service or a

A better quality phone with one month free service.

Business

Response:

December 10, 2013

Review: on the night of November 18-20 my phone that I had bought from the cricket website had stopped working due to a manufacture malfunction I was on the line with cricket for at least 2 hours and they had determined also that it was not a service problem and that it was a phone problem that they would have to file a escalation ticket and have someone call me back in 48 hours I was not contacted in that time after I called cricket customer service back they said no escalation ticket had been filed at that time I was told that I had to go to a cricket store in my area to have the phone replaced I then went to the local cricket store and was told to call the Internet service number and they would replace my phone. I called again within my 30 return policy to have the phone replaced so I could use service they told me they would not replace the phone because it was the last day of my 30 days and that it would be over 30 days due to crickets processing time I then asked if I would have called a few days back if it would have been replaced and the customer service rep said that it takes a week to process the request that it would still be over the 30 day replacement terms therefor you do not have 30 days to return or replace the phone. I was then told I have to go back to the store to have the phone replaced and that they will replace it. its now going to be over the 30 day return or replace date due to the stores being closed for the holiday so now I am going to be outside of the return window and will not be able to replace my broken phoneDesired Settlement: I would just like my phone replaced because I filed a the problem within the first 30 days to have my phone replaced

Business

Response:

December 17, 2013

Review: I set up a bridge payment for my phone and made the payment on 12/10/2013 (and received the confirmation via text AND e-mail). The recording states that I have until the end of day-7 days from that date to make full payment to avoid interruption. Well I wake up on 12/17/13 morning (which is the 7th day) and my services were disconnected. It hadn't made it until the end of day. Last month in November the same thing happened. I called Cricket customer service and the representative gave me a week extension. So I called this morning and they are telling me that it's nothing they can do until I pay the remaining balance of $74.00 to re-instate my services. I advised that I had until the end of day to do that and I would like for my services to be re-instated. The representative refused. I requested to speak with a supervisor and someone named [redacted] (the mananger) got on the phone. I explained the situation to him. He stated the same thing as the representative. I asked him to explain how I was able to get an extension last month and he wasn't able to explain, his reponse "I don't know how that happened". He also stated that the confirmation was just for OUR records only, which doesn't make sense. If that was the case, then why would he ask for the confirmation from me?? He kept saying that the bridgepay was revoked, but couldn't explain how I was able to continue using the service a couple of days ago. He was not helpful at all. All I asked was for my services to be reinstated until the end of day 12/17/13 as agreed. They did not honor that and he was NOT helpful at all! He also told me that there wasn't anyone else I could speak with that was over him. I caught him in several lies during the conversation. Cricket should be help accountable for their mistakes. I am a PAYING customer and do not deserved to be treated this way! There is NO consistency with them at all!Desired Settlement: I would like for my services to be re-instated until the end-of-day as made in the Cricket Wireless agreement.

Business

Response:

December 23, 2013

Review: I paid my cell phone on 1/9/2014($69.20) online thru Cricket([redacted] Cricket [redacted]). It indicates to that I had to call a phone number ([redacted]) because of an error. I called the number and asked if they received my payment and they said yes. On 1/18, Cricket disconnected my service and told me in order to get my services back on I would have to pay $69.20. I talked with an agent, and told him my story. He told me to call my bank and find out if they authorized the money, and my bank did authorize it. I called Cricket back and told them that the payment was taken out thru [redacted] Cricket [redacted] and I faxed them the bank statement. Cricket([redacted], Daytime Mgr.) connected my services, and said he would complete a form regarding that I did make a payment. Tuesday, 1/21/2014 they disconnected my services again at 5:01 p.m. I went to a Cricket store and told my long story again. They agent went to my account and told me that the bank statement rejected Cricket 4 times as they were trying to take some money from account. I called my bank again and they told me the same story. The bank representative said that the payment was posted on 1/9/2014. Again I called Cricket and gave my long story. They said they would connect my services immediately and they would give me a call. Still waiting on the call.Desired Settlement: I would like an apology for disconnecting my services, and give me a discount on my February payment.

Business

Response:

January 28, 2014

Review: I had bought a phone on 1-6-2014 and was given thirty days to return if I was dissatiffied with my phone I went to cricket on elston to return my phone brian the manager did not take my phone back he said I may have an exchange or upgrade or downgrade I wanted to exchange however given the phone was really bad in terms of dropping calls it lost battery communication was impossible I let brain know this and he seemed as he wanted to help when it was time to exchange sitting far away from him and brian alone with the phone tells me there is food in hte phone I find that hard to believe since he is jabbing something in the phone with his pen I tell him it is impossible to get food in there how would he know is he joking he would not return my money but he was willing to take the phone how come not sure but I feel as though he is scamming me I ask to refund my money and he wouldntDesired Settlement: I would like my cash back he may have his phone with the charger and box

Business

Response:

January 28, 2014