Cricket Communications Inc

Review: I filled a claim for new phone since 1/14/2014 , don't have a phone then yet my bill I'd paid in full...I didn't even receive a temp...phone no nothing...I just want my phone ..Desired Settlement: Give me a New phone...and discount a week of my bill ..

Business

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February 3, 2014

Review: I purchased the phone from cricket over the phone they never disclosed any terms to me and they told me that I had 4g coverage in my area.When the phone arrived about 5 days later it was not only 3g but it could also bearly open one page of internet that I had paid for.I sent it back in two days, and UPS confirmed cricket received the phone.But when I called for my refund cricket was not able to pick up the phone I kept trying in different ways I could, and they.kept hanging up on me until one day I mamaged to get hold of one CSR.They told me I could not receive all my refund because they just can not do it.Asking why? She said am not eligible for a refund.Now am asking if there coukd be anyway I can recover my money which is $600+ As I never used their phone more than two days.I will appreciate your prompt response to this matter.Thank you.Desired Settlement: 52.23 dollars for service plan that I didnt useAnd 573 dollars for the device as it was returned 7 days of receipt.

Business

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March 10, 2014

Review: I purchased a phone. The phone arrived and service was fine for 3 wks. I developed an issue with my phone and the customer service center in India (agent could barely speak English) was unable to help me after 1-1/2hrs and instructed me to send my phone back. Instead of repairing or replacing the phone, Cricket CANCELLED my account. In trying to get the issue resolved: The automated customer service number would not allow me to speak to an agent. Then when I finally got through to an agent, the agent gave me the runaround, did not know what had happened or how to fix it, and told me someone would call me in 48hrs - which no one did. I ended up calling their Corporate office because they have no mechanism to deal with complaints or escalate issues that are not easily resolved. Corporate fix some issues and said that they would give me a refund, however, I was told to call a billing department to have my refund re-issued. I called that number and they said I needed to call Customer Service. When I called Customer Service at first they did not want to help me, then after some complaining about the runaround I had been getting they finally found the problem and began to work out the refund.Desired Settlement: Cricket Communications, Inc. NEEDS TO UPGRADE THEIR CUSTOMER SERVICE SYSTEM TO BETTER RESOLVE CUSTOMER ISSUES WHEN REFUNDS OR RETURNS ARE NEEDED. AUTOMATED SYSTEM FLAWED. IDEALLY THEY NEED TO MOVE THEIR CUSTOMER SERVICE CENTER OUT OF [redacted] OR FIND PEOPLE WHO CAN BETTER SPEAK AND ARTICULATE AND UNDERSTAND ENGLISH. THEY ALSO NEED TO IMPROVE THEIR ESCALATION PROCESS AND NOT CLAIM THAT THERE IS NO ONE HIGHER UP THAT A COMPLAINT CAN BE FORWARDED.

Business

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March 12, 2014

Review: Cricket customer for 3+ monthsOn Sunday 3/1/14 I decided to upgrade my cell phone to a Samsung Galaxy S4. My husband and I were staying in Baltimore for the weekend and in that area there are numerous cricket stores that I could purchase from. I decided to purchase my phone from a mall that had two cricket stores. Once I paid $500 for my phone I was told that it may take a few hours to work. The gentleman who sold the phone wrote his cell number on the receipt to call If I have any issues, especially since I was leaving Marlyand and retruning to PA. I let 4 hours pass and my phone still did not work. I right away called CS and a rep put in a ticket for me because he could not figure out why it was not working. The next morning (3/3/14 ) I called and again the rep couldnt help me, that night I called back AGAIN and I was told that I would have to wait 24 hours for a callback. On 3/4/14 I was so desperate and called back because I recently started a new job that REQUIRES a phonethat is how I communicate with parents, coordinators, therapist and everyone involved with my clients. I was told again that they could not do anything for me but this time I was told the same ticket would take 24-48 hours. The next day, which would have been 48 hours past, I was told by another rep that the ticket takes up to 72 hours!!!!??!!! At this point I was upset beucase I was first told 24 hours, then 24-48 now 72 hours. Also , I had to end up getting a new ticket placed because the rep said that my 1st ticket was canceled because they needed more info. The thing is none tried to call my alternate number that I had given or email me for more info. The 2nd ticket was placed ..and so on and so forthto sum it up I called at least 2 dozen times and now I am on my 3rd or 4th ticket. I called the store where I bought the phone and no one picks up and the guy who sold the phone picked up the 1st time I called and has been ignoring my calls ever since. I bought my phone 8 days ago and still have NO SERIVCE. I paid a lot of money for that phone and all I want is for it to work.Desired Settlement: PHone to work and a month free of serivce

Business

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March 24, 2014

Review: Paid ahead of time due to death in family had to move to California unexpectedly and criclet doesmt get reception here. Turned off but they can not refund 2 or 3 weeks of nonuse? Have been loyal long time customer with 3 accounts at one time. Would luke some money backDesired Settlement: Month refunded for not being able to use.45.00

Business

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March 26, 2014

Review: The company signed me up with the $40.00 broadband plan but neglected to tell me the modem would not work with my windows 8 computer. The rep on the phone told me to buy a new PC in order for the service to work. The manager informed me that they did not offer refunds. Sorry it happend he would try to get a trouble ticket for a refund but it was against their policy to refund the money.Desired Settlement: I would like my money refunded.

Business

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May 8, 2014

Review: in february 2014, my husband and I went in to the store to buy new phones. the agent talked us into purchasing fully flashed iphone 4 saying that they were great phones. she had one herself and she had no problems with it. we fell for it and bought two for $450.00. we take them home. my phones applications don't work at all. my husbands phone worked for twoi weeks and then it wouldn't hold a charge at all. took it back, they charged another $80.00 for a new battery. it worked for another two weeks and again it would not hold a charge. took it back and they don't know what is wrong with it and it is our problem. they offered to give us $150.00 for the phone if we bought another phone for $300.00. no way.Desired Settlement: I would like a refund for $450.00 for the broke phones they sold us and the $80.00 for the battery that didn't work and $57.00 monthly rate we couldn't use because the phone didn't work.

Business

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May 15, 2014

Review: I cancelled my plan on 5/24 after my forth phone died on me since I started with Cricket in 10/2013. I simply can't keep on buying phones from this company every two-three months. My phone dying on me on 5/24 was the last straw for me.Desired Settlement: I want partial refund for the days I would have be unable to use my phone. I tried to work with Cricket but I kept on having to buy defective phones,

Business

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June 11, 2014

Review: I called regarding my service on 4/30/14.I had to make 4 different calls and my issue was never resolved or fully addressed.My issue was my internet service was and is still not connecting to the server.I advised each agent of my issue's multiple times and the politely evaded the issue, after each call my service continued getting worse..Initially it was the error message UNABLE TO CONNECT WITH SERVER.Next error message was MY SESSION HAS TIME OR PAGE EXPIRED.Next error message NO INTERNET CONNECTION.Upon each call I verified the error messages and no resolution was given, I even asked if there were network issues that I should be aware of, each time the agent continued to follow call flow and evaded the issues.I have had multiple issue a each month, either with billing or technical issues.I also am aware that agents can disable and activate calling features...such as data usage, text, incoming/outgoing calls.Which brings me to my final issue, after speaking with Multiple agents and I can provide ID#'s if necessary answering the same troubleshooting questions I am now unable to send or receive text messages..I have not exceeded my alloted data usage since I have had service, all the data usage that was deducts from my alloted usage was spent attempting to connect to the internet.After my final attempt to resolve issue, I waited for an hour, powercycled my phone and removed the battery in a last ditxh effort to connect with server and found that the same issues were still occurring..I attempted to contact CS again, only to be advised by the AUTOMATED SYSTEM THAT THEY ARE UNABLE SPEAK WITH A AGENT AND TRY MY CALL LATER...THIS HAPPENS REPEATEDLY IF YOU HAVE AN ISSUE, YOUR REROUTED TO THE AUTOMATED SYSTEM MAKING IMPOSSIBLE TO SPEAK WITH TECH SUPPORT OR CS.I DID NOT HAVE MY ISSUE RESOLVED, I WAS GIVEN MULTIPLE REBUTTALS AS TO WHY THE SERVICE COULD BE INTERRUPTED..I AM VERY DISPLEASED WITH THE WAY THE SITUATION WAS HANDLED AND ASK THAT SOMETHING BE DONE TO ASSIST ALL OF US WIRELESS CUST.Desired Settlement: I request a review of my service history, how many calls were made regarding this issue, I also request that the calls be reviewed as they are recorded for quality and trainning purposes and used as a example of how not to treat the customer when calling regarding issues with the servixe.I also request compensation for the data usage that was used on the date in question.I am still unable to access the internet, but still being charged for a service I cant acces.I find that unfair.

Business

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May 12, 2014

Review: We purchased a new smart phone in march,2014. Phone has been losing screen for three weeks now. Took phone to Cricket store on TV hwy in Aloha. Associate was unable to fix phone, gave us a # to call as it was covered under warrenty. He issued initial contact, took 20 minutes to get through. Directed to another # for warrenty matters. Have been unsuccessful with getting through on phone line. Receive prompts of waiting for associate, over an hour with customer count over 110 ahead of us. Option to remain on hold or leave return # and maintain place in line. Did so on Thursday and Friday with repeated calls to company every 3 hours, no response.Desired Settlement: Would like to have phone replaced at no charge and credit on my bill for May10,2014 to present for services unable to use. Would like to make warrenty # better able to respond to customer needs.

Business

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June 16, 2014

Review: I am trying to unlock my phone so that I can take it to AT&T wireless. From the Cricket Wireless Website:https://www.cricketwireless.com/support/apps-and-services/device-unlock/...⇄ I meet the following 4 requirements Cricket will unlock my phone.You're a Cricket customer and your account is not canceled.Your device was purchased from Cricket.Your account has at least four (4) months of consecutive paid service using the device you want to unlock.Your device hasn't been reported as lost or stolen.I meet all four of these requirements. I have tried countless attempts to unlock my phone by calling customer support, chatting online, going to a Cricket Store. I get transferred from rep to rep, tech support or special Apple support but ultimately no one can help. I have tried 2 different Cricket retail stores in San Diego. They have charged me for a new sim card and changed me from the legacy Cricket service to the new AIO/Cricket service. They have assured me that if I paid for the sim and changed plans the phone would be unlocked. It has not been unlocked but I have paid for the new services. I believe that part of the FCC approval for AT&T's purchase of Cricket, no additional fees should be charged for switching from the legacy Cricket to the new Cricket. I was charged a fee, but even by paying the fee my phone still remains unlocked.Desired Settlement: I would very much like a knowledgeable Cricket service rep to contact me to assist with unlocking my phone so that I can use it with AT&T wireless. The phone is an Apple 5C GSM phone that is compatible with AT&T wireless. It very plainly says on Cricket's own website that unlocking is possible. I don't think I'm asking for too much.

Business

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July 1, 2014

Review: Cricket is trying to get over on me. I just bought 4 phones from them not to long ago.3 of them was 100.00 a piece and one was 500.00. Now the three can't be turned on any more.the 500.00 phone can't be use after march. In order for me to have service I have to buy new phones.Are trade phones in for credit. Why trade in a 500.00 phone for 50.00 when I haven't even had this phone long. What am I'm t o do with my kids phone that can't be turned on at all unless a buy new phones. That's not right. If they want to merge over why do we have to buy new phone that's just not right. All I want is my most for my phones that can not be used anymore. It's alot of upset cricket Com out there that feel the same way. Why we have to pay extra money to have phone services are buy new phones just notbrightDesired Settlement: Just want what's right and so does others

Business

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July 21, 2014

Review: 1) On 02 July 2014, I paid for new cellulartelephone service with Cricket Wireless:Confirmation Number [redacted]. And myphone number was transferred.2) On 14 July 2014, the telephone "service"stopped working, a system message of:"Not registered on network"was received. After 3-frustratingattempts, Cricket Wireless "customerservice" generated a trouble ticket:14[redacted].3) On 16 July 2014, I attempted to loginto my Cricket Wireless account tocheck the status of the trouble ticket.But was unable to do so, and insteadreceived this system message:"Error 404--Not FoundFrom RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.4.5 404 Not FoundThe server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address."Failure of Web Server bridge:No backend server available for connection: timed out after 40 seconds or idempotent set to OFF or method not idempotent.https://www.cricketwireless.com/myaccount/ImplLoginAction.do4) Obviously, Cricket Wireless is either unwilling or unableto provide me the cellular telephone service that I paidthem to provide 14-days ago.I simply want Cricket Wireless to return my monies in theamount of:$35.91to me post haste.Desired Settlement: Obviously, Cricket Wireless is either unwilling or unableto provide me the cellular telephone service that I paidthem to provide 14-days ago.I simply want Cricket Wireless to return my monies in theamount of:$35.91to me post haste.

Business

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July 28, 2014

Revdex.com

Review: I went to cricket phone store at 3004 south congress austin tx to find out what was wrong with my phone the guy there told me that they are going 4g and changing there network and that I would need to buy a new phone so I want and got a new phone and he said that my plan will cost 40 dollars less than what I pay now so I went and got a new phone then I find out from cricket main office that that 40 dollar plan is only 500 mb and that in order to get my regular service I would have to go to the 50 dollar plus service charge and taxes it would come to 60 dollars so basically this guy lied to me so now I am stuck with a phone that I can not use or afford being that I am on a fixed income this is not right he should have told me the differences on the phone service so I am making a formal compliant to try to stop people to go to that store I have made a compliant to to cricket office also . also there was nothing wrong with my phone some thing else he should have told meDesired Settlement: I want this guy fired people like him should not working in customer service at all

Business

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August

8, 2014

Review: We had two cellphones: [redacted] and [redacted]. Cricket sent us an offer to change and get ZTE SMARTPHONES. We did, but they also charged one month payment. We paid by my MASTER CARD. I HAVE THE RECEIPT. Two days before this purchased, Cricket had deducted from my bank a full month payment. When questioned, they said it will show on your bill. It did not for one month. Then on June 25 they deducted a full payment again. That makes three payments for a two month service. After making MANY CALLS THERE WAS NO USE, JUST LIES AFTER LIES AND UNPROFESSIONAL ATTITUDE OF THEIR AGENTS. An Cricket agent filed and gave me case # 14[redacted]. Another agent on the phone gave me another # 14[redacted]. He said someone will call. NO ONE EVER CALLED. They should return the credit due to me $80.00. I have their statement showing that there is accredit coming to me. BUT THE AGENT SAYS THAT THEY WILL GIVE SERVICE, NO CASH RETURNED EVEN THOUGH IT WAS DEDUCTED FROM MY BANK ILLEGALLY. I have changed my service to AT&T because I do not want to patronize this TOTALLY UNPROFESSIONAL COMPANY CALLED CRICKET. [redacted] E. [redacted], A FRUSTRATED CUSTOMER.PS: Today, I tried to go into my Cricket account, the computer said that we do not know who you are b ecause I have changed the service.Desired Settlement: That a check in the amount of $80.00 be mailed to me at my home a address:[redacted]I will not give my bank information because they have illegally deducted money from it before.I also need an apology letter for frustration. I am a SENIOR CITIZEN AND THEY SHOULD LEARN HOW TO DEAL WITH AGED PEOPLE.

Business

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August

13, 2014

Revdex.com

Review: I purchased a new phone from Cricket on April 25, 2014. After the second week, I started to have issues with the phone - I have to complete a factory reset on the phone at least once a week, often times more. In addition to this, the battery that came with the phone was defective from the start. The phone would only stay charged for an hour or two at the most, then stopped keeping a charge all together. I took the phone into the Cricket store about a month after purchase and was advised that because it had been longer than 7 days after purchase, I would have to pay additional money to replace the phone. When the battery would no longer hold a charge, I was advised that I would have to pay $30 to replace it. I don't feel that I should have to pay to replace either the phone or the battery as they are both defective and there has been no damage sustained since the time of purchase. At this time, I am currently looking for work and depend on my cell to get calls and messages in a timely manner. My brother has taken over the payment on the phone - a phone that I can not use at all unless it is attached to an electrical outlet and even then the phone will shut off and have to be restarted.Desired Settlement: I would like a replacement phone of equal value at no additional charge to me.

Business

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August 27, 2014

Review: On 08/11/2014, I sent my device Nokia Lumia 1320, to Returns Center, [redacted] Indiana,46168. Unfortunately, this product has not performed well, because it did not read a Simi card, and plus has been defected. I am disappointed because the product does not work properly; the service was not performed correctly; I sent a product on 08/11/14 and still wait for return my device back. I called to return department 5 times, to see a status of my device, NAS I was told to call over another day, to get a tracking number, I still did not get it. The customer service not giving me specific details about my device. Its already over 2 weeks being without my phone, and I still paying for plan service to keep a phone number.Desired Settlement: To resolve the problem, I would appreciate your consideration to refund money for the period not using my device, and to get new Nokia Lumia 1320 phone.

Business

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September 4, 2014

Review: I purchased two ATT&T cellphonees from someone and took cellphones to [redacted] to a Mr.[redacted] to be flashed so I can keep my same number [redacted] took one of the phones becuase he was having trouble flashing so he to take it to them so he can flash it properly he stayed gone for like an hour and half before bringing phone back. the next day we were having problems with phone thats when I noticed that the ATT&T cellphone we purchased had been switched to a verizon cellphone and that the IMEI#s didnt match up Mr.[redacted] promised to meet with me to take phone back to where he took to flash becuase he says he didnt switch the phones but he didnt answer txt or calls so I can get address my husband had to go to Mr.[redacted] becuase he wasnt answering txt or calls he then gave him wrong address [redacted] but right name [redacted] that we have copy of and so my husband had to find it on his on the correct address is [redacted] they blamed it on mr.[redacted] I have tried to relsove issue by stating to them all I want is cellphone that purchased back but no responseDesired Settlement: I want my cellphone that I purchased from them back I have the imei number and theres no telling who else they have done this to its not right

Business

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September 10, 2014

Review: I purchased 3 phones from a Cricket location in Owings Mills MD in march of 2014. Two of the phones have been problem free but the third phone has been problematic from day one. We have repeatedly called the 1 800 number in an attempt to resolve the numerous issues, but we have gotten the runaround. We have tried to escalate it to a corporate level but we have only been greeted with automated prompts. We are still making our monthly payments but the 3rd phone is still not functioning properly. We need help in resolving this issue.Desired Settlement: We would like to receive a replacement phone for the malfunctioning one.

Business

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August 27, 2014

Review: *Please see scanned documents that consumer provided receipts. Thank you.Desired Settlement: Unspecified

Business

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September

18, 2014

Revdex.com