Cricket Communications Inc

Review: Dear Revdex.com NJ,Ever since I bought this phone in July 2013 I had problems this it. The technical support special (Terr 2) determined it is the Device after 5 months of troubleshooting, so they send me a replacement phone but unfortunately I lost contact with my clientele and friends. This replacement phone has similar problem which is not receiving calls. On 11/23/2013 [redacted] from Cricket TERR 2 Tech support said there is nothing more Cricket can do for me, he said the problems are with the rest of service providers not Cricket. The phones are so unreliable which left me with no choice but to buy a different one. I would like a full refund of $570.00 plus damages, which totaling $990.00.Sincerely,[redacted]Anyone having problems with receiving calls on the Galaxy S3?________________________________________ Results 1 to 6 of 6 Thread ToolsoShow Printable VersionSubscribe to this ThreadSearch ThreadAdvanced Search1.07-25-2012, 12:55 AM Thread Author #1 [redacted] ________________________________________Posts4 Posts Anyone having problems with receiving calls on the Galaxy S3? I have a galaxy S3 and am finding people cannot call me when the phone is not active / awake. If the screen is active / on, people can call me without any problem. If I have NOT been using the phone for say 15 minutes (phone is on but screen is not) my phone never receives calls.As soon as I wake-up the phone, I am able to receive call without any problem. Anyone else encountering this problem? Any ideas other than keeping the screen on all of the time. I am wondering if this has something to do with ice cream sandwich and how it handles multitasking. Last edited by [redacted]; 07-25-2012 at 08:15 AM. Reply 2.07-25-2012, 10:20 PM #2 [redacted] ________________________________________Posts34 Posts Re: Anyone having problems with receiving calls on the Galaxy S3? My first S3 had a problem where I can't make or receive calls or text message, data worked fine, so I replaced.With the replacement phone, I can make calls but noticed couple of people called me but the phone did not ring, so I may have similar problem like yours. Will check that up tomorrow.Signal issues look to be common with the S3 as I had that issue and there are several signal issues threads floating around. Your post along with my similar issue could be another problem with this phone. Reply 3.07-26-2012, 12:43 AM #3 [redacted] ________________________________________Posts331 PostsGlobal Posts402 Global Posts Re: Anyone having problems with receiving calls on the Galaxy S3? Nope, no problem with calls! Trust me I get woken up by my daughters friends way to early in the morning! Lol X to [redacted]Desired Settlement: I would like a full cash benefits in the amount of $990.00 for the price of the Devices, loss of clientele and damages to my business.

Business

Response:

December 11, 2013

Review: I VISITED CRICKET STORE ON MIDWAY BLVD ON MONDAY. THEY TOLD ME TO WAIT UNTIL FRIDAY THRU SUNDAY TO GET GALAXY 4 ON SALE. I WENT BACK ON FRIDAY THEY SAID THEY HAD NO INVENTORY, EVEN THOUGH THEY WERE ADVERTISING IT. THE RETAIL STORE SAID TO GO TO WEB. WEB IS STILL ADVERTISING SALE PRICE OF $279.00 BUT LINKS DO NOT WORK. CALLED CUSTOMER SUPPORT, THEY CUT ME OFF 5 TIMES. I WAS TOLD DIFFERENT STORIES SUCH AS "HOLD FOR SALES", " WILL TRANSFER YOU TO SALES" TO " YOU MUST CHANGE PHONE NUMBERS". NONE OF THESE ISSUES, SUCH AS STOCK AVAILABLE OR HAVING TO SWITCH NUMBERS WERE ADVERTISED OR DISCLOSED DURING SALES AND WEB VISITS. [redacted]) WAS THE LAST REPRESENTATIVE AT THE 800 NUMBER THAT CHANGED STORIES THEN CUT ME OFF.Desired Settlement: CRICKET IS ACTIVELY ADVERTISING THE GALAXY 4 AND SHOULD PROVIDE IT AT THE ADVERTISED DISCOUNTED PRICE, AND LEAVE MY NUMBER INTACT. I WANT CRICKET TO CONTACT ME AT [redacted] TO EXPLAIN HOW THEY WILL ACCOMPLISH THIS. I HAVE MADE MULTIPLE STORE TRIPS, SECURED FUNDS AT BANK AND BEEN CUT OFF WEBSITE. I WANT THE PHONE AS ADVERTISED. IF THEY DON'T PLAN ON PROVIDING THEM THEY SHOULD NOT ACTIVELY ADVERTISE AND LURE YOU INTO EXPENSIVE, TIME WASTING TRIPS AND WEBSITE. I WANT THE GALAXY 4 FOR $279.

Business

Response:

December 12, 2013

Review: I purchased a brand new ZTE Score directly from the mycricket.com website. I already had Cricket service and did an upgrade. When I got the phone the Muve Music didn't work so I called them to see why. 55 minutes and 7 reps later, they tried to tell me this was a flashed phone. I had every piece of paperwork to prove it wasn't. After another 45 minutes I got a person who knew what they were doing and came to find out the SIM card that came with the phone was used and belonged to a different person, different carrier, different phone number. They had to reprogram the entire phone and card to get it to work. I am really angry that I bought a brand new phone from them and they put a used card in it. When I buy something new, I expect new.Desired Settlement: I want a brand new SIM card that has never been used or reconditioned at no cost what so ever to me. That was supposed to be included. Not a used one.

Business

Response:

December 13, 2013

Review: My complaint is against Cricket store located @ [redacted] across from [redacted], for false advertising.They advertised a sale on 12-21-13 & 12-22-13 but when I got to the store the rep who was standing next to Manager [redacted] who was very rude informed me they were out of phones, I told him how can you be out the sale just started 30 minutes ago. He informed me that they had started the sale early on 12-20-13 an were out of phones.Desired Settlement: Iphone 5c for $249.99.

Business

Response:

January 21, 2014

Review: My husband and I decided to get cricket on the 23rd of October. WORST MISTAKE EVER! My husband and I both got semi pricey phones and were excited to get something more than $30 [redacted] phones. BAD IDEA! When we got the phones we had to pay for the first month of service as well as the first payment for buying the phones. The pricing was not terrible, however they want the payments every other week and they take it out of your account WITHOUT telling you! The it girl that was helping us purchase the phones kept taking so much that her session kept signing out so she has to sign back in and start all over again numerous times. Then she couldn't get the automatic bill pay (for the phone bill, not the payment for buying the phones) set up because she was doing an account inquiry, not a pre-authorization, and she was entering the wrong zip code. Two weeks later when the phone payment (for buying the phones) was due I went into the store to make the payment, and this time finally got the automatic bill pay set up (phone bill only). Today I looked at my bank account and saw that they had double dipped into my bank account! I went back to the store that we bought the phones from and tried to get the issue resolved only to find out that the people financing my phone were a completely different company and that there was nothing they could do about the money that was taken from my account. Ok, I can understand that. However when I asked the manager why this was the case, and why we were not told about this he started to argue with me and yelled at me. This problem escalated so much that we decided we did not want the phones any more. The manager made excuse after excuse as to why he could not return the phone. He even called my husband a LIAR!!! He said over and over again that we were not being honest. Once he did decide that he was going to refund the phones he told us that he was only going to refund $40!!! We paid $211.88!!!!!! When asked why he was going to refund so little he said it was because that store was not a corporate store. We were lied to, mistreated, yelled at, and argued with! They did not tell us that the payment for buying the phones was going to come out of our account automatically and when we wanted answers they were rude as hellDesired Settlement: get them to stop double charging people

Business

Response:

February 7, 2014

Review: Salesman said I would have good coverage from [redacted]. But had very poor with only 1 & 1/2 bars on phone. Unable to call even [redacted]. Salesman also said there were stores in [redacted]. In fact there are none. One in [redacted] that just sell's Min. I called them & asked on my land line. Called CRICKET & canceled the service on 2-8-14 . Cancellation # [redacted] . Sent phone back the same day. CRICKET said they will refund price of phone but not the $ 70.00 for thr first month's fee.I feel the salesman lied to me about the product.Had I know would not have bought it.Desired Settlement: full refund

Business

Response:

Review: I have called several times to fix my service. The volume of my phone is very low and with speaker phone on sounds like its under water. They said its working fine. They told me to go to the manufacture of phone. My phone works great with music and other audio features. I have been going through this problem for about 3 weeks. Manufacture has sent me 7 replacement phones and all have same problem. I will never buy from [redacted] who sells cricket phones and services and never deal with cricket again. Please help me[redacted]Desired Settlement: I want a full refund of the phone and 4 weeks of service

Business

Response:

February 27, 2014

Review: I went to a cricket store to trade my galaxy note for a new galaxy s4 on thurday feb28,14 I was told I could get the value of 350 for my note and pay the difference, I also asked for my wifes trade in a galaxy s3 for a new one, I was told they would trade it would be 250 and I woild pay a diference of 100 dolars. But at that moment the sistem was down and I could do any of the trdes, my wife went the day after and an employee named [redacted] said she would do itbut she didnt have the phone I was asking for the white galaxy s3 I told her to please check and she found it, and suddently remember she didnt have any ink, and she needed to print something for th trade. I told her I would go back the next day, we went back and said the had sold the phone and the system was down. But they would save the phones to do the trdes for the next day, I went the next day qnd said they had a problem with the inventory and had to fix it, [redacted] said she would call me back to tell when it would be ready, haedes back to work, and called later to see if I could go get the phone traede and they said the had no ink, I went back and told me the system was down, inwent bak later and they had sold the phones so they coukdnt do it. I kown they just didnt want to do it, caus3 I know its better on their store to sell anphone then to trade it, but its a service the company offers. The store adress is [redacted] phone number [redacted]Desired Settlement: I just want the employees to stop laying so the dont have to do a trade.. and to let tyem know a complaint was file agaisnt that store for their lack of servic3 and etica

Business

Response:

March 10, 2014

Review: This is based on 3 factors that rendered this visit, and transaction history with cricket to be hugely dissatisfied. First issue I encountered was the fact that there was false advertising since I was mentioned by sales team clerck that indeed with this phone I will get 4G LTE service in my phone which later found to not be true as 4G LTE service is not even available in my market. Then, since I wanted to port in a number from another carrier I was told that within 1 week or less I would be contacted by porting department to check if I was gonna be able to port in that number (which in this case I was never contacted by [redacted] @ cricket). 3rd and lastly I had it with their lack of communication with me, and any other hierarchical chain of command that retail stores have to follow to corporate stores, but since Jan 15, 2014 I started to come in to the store following coming in the 17th, and 19th. I have made several calls on those days prior to coming into the store. Having my story told to them I was able to still have warranty on the headset to have my money returned, but that did not happened. I was just aggressively received by personnel with no regards to my situation, and giving me stories to why I would not get a return on my phone. I had rights until that day to have that return, but now i'm just here sitting with a really expensive phone which I cannot use and is just basically sitting there. I would hope that there could be regulations to protect the consumer from false advertising and poor business practices by Cricket.Desired Settlement: I deserve a refund for this purchase since the phone has been protected since day one with a case, screen protector and all the possible way to not inflict any physical or logical abuse to the device. I am entitled to that refund and i'm planning to resort to all the channels available to make this clear, not for revenge, or out of spite, but because it is the right thing for the company to do.

Business

Response:

February 20, 2014

Review: Cricket Wireless knowingly sold cdma phones to unknowing customers of a pending merger with [redacted]. They knew cdma phones would become obsolete in an unreasonable timeframe from the date of sale, yet they continued to sell the phones at full retail cost. Gsm phones will be the only ones that [redacted] and cricket can use in a year. There is significant evidence that cricket and [redacted] were discussing acquisition details in months leading up to the actual sale. I had no lawyer present at the time of sale of the phones and there was no information provided to me when I asked if Cricket would be bought out. The employees laughed it off as though the phones being purchased would be usable for years to come... something we now know is not the case. I was very upset that Cricket knew of this last fall and still continued to sell these phones at full retail cost. There is another matter I find to be concerning. You now offer a 5 smartphone plan for $100. Granted the plan has less internet usage offered, it is still a much better deal than you should be offering to people who also have less phones. That would bring my plan from $80 per month to $40 per month if you offered it to people with a dual lines. This would not be an issue IF we signed contracts, however, we did not. This is a month to month service and equality is the only way the company should be operating.Desired Settlement: You can let me know what your resolution to this growing problem is and I will rebuttal.

Business

Response:

April 25, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that Cricket knowingly sold CDMA phones to customers who were not aware of a pending merger with [redacted]. She states that Cricket knew CDMA phones would become obsolete in an unreasonable timeframe from the date of sale, yet continued to sell the phones at full retail cost. She states that GSM phones will be the only phones that [redacted] and Cricket will use in a year and that there is evidence that Cricket and [redacted] were discussing acquisition details in the months leading up to the sale of Cricket. At the point of purchase she asked if Cricket would be bought out and the employees did not provide her with information about the acquisition. Ms. [redacted] states that Cricket offers 5 lines of service for $100.00 per month. She feels that it should be offered to others who have less than 5 lines of service, if she paid the same rate as those who have 5 lines for $100.00 her plan would be reduced from $80.00 to $40.00 per month.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

On July 12 2013, it was announced publicly that [redacted] intended to purchase Leap Wireless International (Cricket). The transaction was subject to review by the [redacted] and the [redacted] as well as other routine closing conditions. Until the transaction was approved and filings complete on March 13, 2014 we remained competitors with [redacted] and their prepaid brand [redacted]. Upon completion of the acquisition, we notified our customers of the upcoming changes and although the financial transaction for our merger is complete, we still have a lot of work to do in order to combine our brands. As a current Cricket customer, there is nothing that Ms. [redacted] needs to do right now. Her phone and phone number will continue to work and her monthly rates will remain the same. In the not-so-distant future, we will send Ms. [redacted] special communications inviting her to a new Cricket store when she’s ready to choose a new plan and phone to enjoy Cricket’s new reliable, nationwide 4G LTE network. We will keep Ms. [redacted] and all of our customers updated as soon as we have more information to share. We ask Ms. [redacted] check the following website, [redacted] for updates.

Cricket determines pricing and promotions at the sole discretion of its business. Not all promotional pricing may be available to all customers in all areas. Certain promotions may require activation or purchase requirements. New customers activating service automatically qualify for Cricket’s 5 for $100 plan with the purchase of three of more smartphones. Existing customers with three or more lines of service can qualify by adding a new line or by upgrading a basic line of service to a smartphone.

In reviewing Ms. [redacted]’s account she has two smartphone lines and in order to qualify for the promotion she would need to add a third line of service. Regrettably, we are unable to make exceptions to the promotion requirements and cannot offer this rate plan to Ms. [redacted] at this time.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Since April 11, 2014 when I filed my Revdex.com complaint, I have had 2 random fees charged to my account and YOU SUSPENDED MY ACCOUNT. MY ACCOUNT IS PAID THRU MAY 24th. [redacted] You do not typically charge customers for 2 months of service in advance. Why would you charge me on April 25, 2014 for services for May 25, 2014 thru June 24, 2014??

Review: I have had an active Cricket account for almost three years. I paid my latest bill for two lines on April 22, 2014, and four days later my phone stopped functioning. I sent a message to a friend, left my phone on the couch, and when I returned it was turned off and would not turn on again. I tried charging it and changing the battery, but it will not turn on. I contacted Cricket on April 27 to disconnect the line to my non-functional phone. I asked them to prorate my four days of service and apply the difference as a credit to my bill for the next month, since I would still have a line open with them. They refused to do so, and on speaking to a call-center supervisor, I was told his superior would call me back in twenty-four hours. At the close of the phone call, my line was not disconnected because I would not agree to their terms. 25 hours later, I have not received a phone call. I stopped by a local store this afternoon to disconnect the line, and again was told, "You just lose that money, because you prepaid." The line to my malfunctioned phone is now disconnected, and my bill is technically overpaid by about forty dollars, which is roughly a full month's service for one line. It does not state on my e-bill that credits for overpaid accounts cannot be applied. It does not state that paying in advance for a service requires I maintain that service even when I am not capable of receiving it.Desired Settlement: I would like my service for the disconnected line to be prorated for the four days that I had service, and the remaining amount that I paid in April to be applied to my account as overpayment (a credit to my next bill). I am not asking for the amount to be refunded to me, as I am still a Cricket customer with an open account. I want the balance to be adjusted appropriately for the services I am and am not receiving.

Business

Response:

May 12, 2014

Review: Less than two weeks after starting internet service I canceled and returned the modem . They received the modem on April 29th (I have a USPS signature card). On May 9th they refunded me for the modem and then charged me 41.24 (automatic bill pay) for the next months service. I called and told them that the had charged me for service that I didn't have. They said that the auto bill pay hadn't been turned off and that they had a "no refund policy". They then said that they wouldn't charge me any more! (generous of them). I've filed a claim against them with [redacted]. I hope you can help.Thanks in advance,[redacted]Desired Settlement: I want the 41.24 that they charged me on May 9th returned.

Business

Response:

May 27, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she returned a modem to Cricket on April 29, 2014. On May 9, 2014 she received a refund for the modem but was also charged $41.24 via Automatic Bill Pay for the upcoming month of service. Ms. [redacted] called Cricket and was told that a refund could not be issued. Ms. [redacted] is requesting a refund in the amount of $41.24.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

Ms. [redacted]’s equipment return was processed on May 9, 2014 and the account disconnected this same date. Prior to the account’s disconnection, Automatic Bill Pay deducted a payment of $41.24. This was an untimely occurrence and we regret that Ms. [redacted] was misinformed when she called about receiving a refund.

On May 27, 2014 we issued a refund in the amount of $41.24 back to the [redacted] card ending in [redacted]. The confirmation number is [redacted] and it may take 3-5 business days to process back to the card.

We thank Ms. [redacted] for her communication and trust that this action properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite. 900

Greenwood Village, CO 80111

Review: I am currently a customer of Cricket Wireless. I made a payment with them for service unfortualy thier system was done and my bank said they recieved my payment. I was also told because I lost my phone I would be able to purchase a new phone at the store with my insurance deductable. I am now finding out that was untrue and that I now have to call the insurance company and wait 4 business days to recieve a new phone. I have been without a phone for a total of 6 days already and they also explained that I will not recieve a refund for my money because it is a service payment for services I do not have.Desired Settlement: I would like a refund.

Business

Response:

June 10, 2014

Review: on 5/25/14 I called cricket wireless to initiate payment to restored my service that had been cutt off since 5/2/14. I made the payment n received the following messageThanks for your payment of 49.13; your confirmation number is [redacted]. Keep talking, texting and browsing with Cricket, the best value in wireless. My phone was cut back on shortly after the call. On 5/2914 I wake up to see that my phone is cutt off. So I call customer service they tell me my payment was rejected. I ask why n they said dk it was just rejected I said ok well let me call me bank.. I call bank n my money there n my account n they said no transaction had been pending or posted from cricket wireless. I called cricket back n proceed to tell them that maybe they got my account number wrong because I didn't have a charge come thur. N he proceed tell me they can't verify that they had account wrong or right because it had already been denied n that I was accessed at 25 dollar return check fee n that I had to pay my complete balance n order to gey my ohone on I asked if I would also be paying my bill again on 6/2/14 I was told yes. I then ask wby I had to oay for a full month of service if I didn't have it. If this is prepaid phone n if I hadn't paid my bill from 5/2/14 to 5/25/14 how could I owe for services for 5/2/14 to 6-2/14 my phone has not been on during this time n I do not understand how I can owe a whole month of service that I did not have or how I have pay a return check fee for a check I did not go to my accountDesired Settlement: I would like for my bill to be reflected for the amount service I had this month which was from 5-25-14 to 5-29-14 when my check was told cleared then came back. I want to have my phone on asao n willing to pay my bill but I should only owe for the service used as this is prepaid.

Business

Response:

June 11, 2014

Review: My husband purchased an Xperia Z1 phone from Sony. The phone which he had purchased from Cricket in November of 2013 was still in use. It was an Apple 5s. We told the saleslady that we had to have the Apple 5s unlocked because it would be used in Europe and Egypt by family members. She explained that she could not unlock the phone but we would have to contact Cricket by phone and they would unlock it. She then transferred information from the Apple 5s over to the Xperia Z1. The next day I spent two and a half hours being transferred from one person to another person and department only to be told that the phone could not be unlocked. I was told the phone was not activated therefore it could not be unlocked. I asked repeatedly how they were going to correct this problem, with no answer. One representative told me I would have to reactivate the phone and after 6 months they would unlock it. I explained this was totally unacceptable and we needed the phone unlocked immediately because it was to be used out of the country. I asked several times how the company would solve this problem with no reply. I then requested to speak to the representative's supervisor. He told me I would receive a call in 24 hrs. No call received. The following day calls were made again and the same runaround with no solution to the problem. We are very disappointed in this company and the customer service. We were completely clear as to what we needed when we went to the store on Sat., May 31st. We repeated more than once the need to unlock the Apple 5s. We took the word of the lady who helped us and did exactly what she said. There must be some resolution to this problem. We did not create the problem, therefore it is the responsibility of Cricket to resolve the problem and unlock the Apple 5s. We would in no way recommend to anyone using Cricket or AT&T, which recently purchased Cricket. We simply want the phone UNLOCKED. It cannot be that difficult to do. Again.......the is TOTALLY UNACCEPTABLEDesired Settlement: Unlock the Apple 5s immediately. Correct communication and apologize for the hours of runaround and stress placed on us.

Business

Response:

June 19, 2014

Review: I purchased a month worth of service for a Cricket phone. I tried to activate the phone in Muskegon, MI because the coverage map showed Muskegon in its coverage zone. The phone would not activate. Customer service said that the phone was in roaming mode and that Muskegon is not technically their coverage area. I went to the store for a refund because the service was never used. They denied me a refund. I cannot use the service.Desired Settlement: I want a full refund. The phone number associated with the account is ###-###-####

Business

Response:

June 25, 2014

Review: The new service is bad Everytime I call I get disconnected after being on hold for long periods of time . The people working at thecall centers are very hard to understand they don't speak clearly and it is very hard to communicate with them. The staff is not knowledgable of the services they provide and do not have the ability to help when asked for assistance . There are to many different departments you have to be transferred back and forth to and when you ask them for a direct extension they say do not have one . I had a problem where I needed apple to talk to cricket and myself all on one call and cricket had no way to conference call apple . I actually had to have apple on one phone on speaker and cricket on another phone on speaker so each could talk to talk to each other . The processes took over 3 hours of being on the phone and the problem was still never resolved to my satisfaction. I still eneded up having to go into a location where the staff there was rude and unknowledgeable . They acted as if it was a inconvenience that I was There on the store asking for help . I asked to make sure I was still on auto bill pay they said I was. Come to find out after being there for over a hour the store staff actually unrolled me so I had a problems later on in the month with my bill. I am also upset with the fact that I just spent over 600 dolllars on two different phones in December and now you have to switch over to a new cricket plan and but all new phones buy march of 2015 or your new phones won't work . I was not notified of the change by anyone at cricket and would not have been unless I had had my original problem. Now I ma stuck with 1200 in phones that I can't do anything withDesired Settlement: I would like cricket to upgrade my phones for the new cricket wireless plans at no cost to me and fix the problems we all ate having with the new service

Business

Response:

July 14, 2014

Review: [redacted]My complaint involves [redacted].

[redacted] has been dialing my number for the last 2 months regarding their company Card Services. I have tried to asked them to stop calling my number to no avail. I even stayed on the line to ask them to end their harassment and only receive hang ups in my face when I have tried to negoitate with them to end the callings.

This is my last resort is to file a complaint with [redacted].Desired Settlement: My number is [redacted] email

Business

Response:

July 16, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states she has been receiving phone calls from a specific number for the last two months. When she asked them to stop calling her they only hang up on her and continue to harass her.

We do not have the functionality to block a certain number from calling Ms. [redacted]. Certain devices may have a feature that would allow this, but it can vary depending on make and model. We can offer to change Ms. [redacted]’ phone number without a fee, we ask that she contact customer service at 1-800-274-2538 if she wishes to make this change.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite. 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: Money was taken out of my account to pay a bill via telephone. It was applied to the wrong account and cricket won't correct the issue or refund me.

While out of town my phone was deactivated. I called in to pay my bill over the telephone. I was given a confirmation number and told to wait 30min and that my phone would be reactivated. I waited over an hour, my phone was not activated. I Then called in once more, the customer service rep explained to me that the funds from my personal bank account were added to the wrong phone account. They told me to submit proof of payment. I emailed them my bank statement. They denied the proof of payment. I then went in to an authorized cricket wireless communications dealership and had the store associate fax corporate a copy of my bank statement showing them where the money was removed from my account, and for further varifiction I had the associate speak with a representitive from U.S. Bank who confirmed the funds had been taken out. Once more my phone was deactivated and when I called customer service they told me there was nothing more that they could do.Desired Settlement: I only want what was taken from me. $48.47 and the days I was without service.

Business

Response:

July 24, 2014

Revdex.com

Review: I have been with cricket for almost a year now.on may 20,2014 I went in to cricket wireless on Perrin beitel road in San Antonio,tx.I went in to pay my monthly bill,when I saw a sign that said ask about our free phone.so,I asked and found out that at&t had bought cricket and they were having a promotion going on that every phone came with a 50$ mail in rebate,and he showed me a phone that was 50$ so I bought it thinking I would get my rebate back,making it basically a free phone.the sales rep. Even told me that if I filled out the rebate and mailed it in the next day I would get my money in a week...well its now been almost 2 months and I still have not received my money back.I have talked to 3 other people from that store and they have all told me different stories regarding how long it takes...I feel as if I've been taken for a ride...I don't make that much money so 50$ means a lot to me,and I would just like mymoney that iI was told I would get because I have other things I need to pay for.Desired Settlement: I think cricket owes me an apology for wasting my time and money making me wait so long for a 50$ rebate.They could at least reimburse me with a 100$ gift card for waiting so long.They could pay my phone bill.Or they could just give me a new phone for my troubles.

Business

Response:

July 25, 2014

Revdex.com