Cricket Communications Inc

Review: I have tried going into the store, and I have tried calling 1800 cricket.No one has resolved this successfully, or even made an actual attempt to do so. The woman at the store told me to call the 1800 line. The woman on the 1800 line would not even forward me to a supervisor. The facebook pr person told me to e-mail them and there has been no reply.In March, I needed to replace my cell phone. At that time I had an account with 3 phones, 2 of which were smart phones, one was not.The salesman offered me the new 5 phone line, for $100. I specifically asked him, as there were signs about the merger to ATT, would the phones and new plan still work. He very specifically said yes, that it would grandfather in.No one in my family besides myself needed a new phone, and my daughter certainly did not Need a phone. The Only reason I agreed was that he had said the plan would grandfather in.Now I find out that not only will the plan Not in fact grandfather in, the phones will not either.I spent 500 dollars buying new phones, of which only 100 would I have spent had he been honest and said no, or even that he did not know at that time. I would Not have picked up the extra lines for my daughter or my disabled mother. Due to this man's lie, I spent 400 dollars I would not have spent, and will have to -respend- within months, and in the future have to change accounts, spending at LEAST 40 dollars a more, if I read the website correctly. The best the girl at the office would offer was the 4 lines for 100, at which point I am paying for the fifth line completely on it's own. The repeated answer was that I have until March to do this repurchase and account change. This is not an improvement. I bought the phone thinking I was purchasing a tool, not an expendable toy.This is completely unacceptable. Deceptive sales tactics are not what I have come to expect after having Cricket service for 13 years.Desired Settlement: I would like my new phones exchanged for a comparable model that will work as claimed by the store salesman. I would also like my calling plan honored.

Business

Response:

June 9, 2014

Review: I am unable to get service in my area. After explaining this to technical support I was advised to sit near a window or go outside. Neither works any length of time. Constantly losing signal. Was advised there's nothing they can do & no refund is an option.Desired Settlement: Only option I have is a refund since they do not have service in my area.

Business

Response:

August 12, 2013

Review: I pre-paid for a month which is $75.00, they promised that I could get it credited back to me before I ported my number because I was not able to get the service. I have been calling since the porting yesterday and they will not give me my money back.I am upset because one I don't feel I should pay for service I am not using or getting and would like a refund of my money like they told me, it is not my fault there system keeps crashing and that there a pre-paid and merged with another company causing me to loose service were I needed it. I spoke to 4 call agents 2 said not a problem we can refund you and then the calls disconnected, after waiting for hours to get a rep again because they don't call back like promised I got another rep and his manager who hung up and never called back.I only want my money returned because I don't get service and switched so I could.Desired Settlement: $75.00 I pre-paid for service I didn't know I was not going to get.miss lead and lied to and hung up, this place is fraud.

Review: Why is purchasing available every day but not returns. It's like you can't die on Sunday because no one with power and authority is available . Yet a max date is imposed and unforced.Desired Settlement: I do not have control over their hiring or staffing practices. If they are open for business they should do allow returns as we'll.

Business

Response:

July 25, 2014

Revdex.com

Review: I have two lines of service with Cricket. One for me, one for my wife. We had been on their $50/month plan which would place our total bill at appx $105/month. At the beginning of May 2013 I called to switch to a new plan they had been advertising: $80/mo for two lines of service. The only [redacted] was that I had to enroll in auto bill pay. Normally, auto bill pay is something I stray from but with the potential to save $35/mo.....how could I pass it up? Found out that I had even qualified for a LifeLine discount which would make my bill $70/mo. Sounds to good to be true, right? Well, although I paid $70 that day, when the 2nd of June rolled around (the first time that payment would be automatically deducted ), $92 was drawn from my account. Immediately we called Cricket Customer Service. After being given the runaround for the better part of an hour we finally got the guy to request a refund for us. As it turns out, our refund request was denied 2 days later, but we didn't find that out until WE called them back 5 days later. We were told that any further complaints regarding this matter would have to be brought to the corporate store level. I'm not driving 100 miles. I've since called two cricket does in my immediate area but to no avail because they are not "corporate" stores, I've tried contacting the company through their [redacted] page and even called corporate headquarters in [redacted]. Seems they're wanting to credit my account...and even then, only gradually, with a couple bucks pureed here and a couple bucks off there. That's not acceptable business. When they drew $21 too much from my bank account they put me in a position to where I had to incur an overdraft fee just to pay my light bill. So that's $46 I feel this company owes me. All I want is my $21.Desired Settlement: I want my money back. I want an apology. I want off auto bill pay but I still want the discounted rate I was supposed to have. I ultimately just want respect from a company I've done business with for three years.

Business

Response:

June 21, 2013

Review: In August 2014 I upgraded my Cricket cell phone based on two reasons 1. My existing phone was connected to their old Cricket 3G network and could not be connected to their new Cricket 4G network and 2. In a telephone conversation with one of their agent I was advised that the were having a promotion where if you upgrade your cell phone to a smartphone you will be entitled to a Promotional Credit Card valued $50.00 and that the card can be used towards the purchase of another smartphone. I ergo, availed myself of this offer, as I wanted to upgrade my wifes cell phone also.On the 1st instant I received the $50.00 Promotional Card and contacted Cricket via their chat line to confirm that I can use it towards the purchase of a new smartphone for my wife, only to be told by their representative that their promotional card can only be used to pay bills or purchase accessories. Upon questioning this and reiterating what I was told at the time I purchased my smartphone, I was told by the representative that she would seek further advise on the matter. And she subsequently stated that on the advice of her supervisor I can use the card to purchase a new smartphone, however, it will have to be at a Cricket Store (not online which is how I procured my smartphone) and it was at the discretion of the respective storeowner. How can a company issue a promotional card and place conditionally one its use to procure items from their own company. I find this action on the part of Cricket extremely dishonest and unethical and smacks of what in known as bait and switch.Desired Settlement: I am seeking the assistance of the Revdex.com (Revdex.com) in bringing about a amicable resolution to this matter by way of Cricket honoring their promotional card and allowing me to use it to purchase a new smartphone for my wife.

Business

Response:

November

21, 2014

Revdex.com

Review: My phone was still under warranty and it stopped working properly. I contact Cricket Service warranty. They said they are going send me a new phone but I have to make a deposit and once I receive the new I should send my original phone back to them in order to check if there is no physical damage or water leake. I was told once they check my original phone and if everything comes clear, I will keep the new phone they sent to me as replacement and also they will refund my deposit back within two weeks. A week after I sent my original phone, I called them about the status and they said everything comes clear with the phone so they said I should receive my refund soon. I never received my refund I called them many times and each time they would tell me they have processed my refund already and I should receive in couple days but It has been almost a month and I never received my refund. Now they have my original phone, they have my deposit and they wouldn't refund my money back, this is not fair , it is a disgraceful way to treat customer.Desired Settlement: I need my refund back. It is $219.99

Business

Response:

November 4, 2014

Revdex.com

Review: On August 15th at 1:01p CST, I called Cricket to setup month to month broadband internet service using a Cricket modem that I had purchased years earlier. I wasn't sure it would still work, so prior to calling, I checked my modem's MEID # on Cricket's website and received this response: "Congratulations your modem works with Cricket broadband." The rep I spoke with on the phone also checked it and cleared me for setup, created my account, and debited my checking account $45 for my first month of service. When I attempted installation on my computer, the setup failed. So, at 1:23p CST that same day, I called Cricket to try to determine what the issue was. I was on hold for several minutes before I had to end the call. I called again around 1:45p CST and reached a Tech Support rep who told me that Cricket modems are not compatible with Windows 8, which is what I have on my computer. I was then advised by the rep that Cricket no longer sells their own modems in anticipation of an upgrade to their internet services at some point in the future and that I should go to eBay to purchase one that might be compatible with Windows 8. I requested to cancel my service and spoke with another rep who processed the cancellation and said that I will receive a check back for $45. I was provided with a reference # for the transaction. No such check came. When I called on Aug 26th for an update, I was advised by a rep that my refund was denied due to a "No refunds" policy. When I asked for a supervisor phone # or escalation phone #, I was advised that the review of my file for a refund was an escalation and that I was denied my requested resolution. I paid $45 for a service that was never provided and that was cancelled within an hour after attempted and failed setup. This entire inconvenience to me could have been avoided had the initial rep who assisted me mentioned ANYTHING about incompatibility with my operating system. Now instead of applauding Cricket for doing the right thing and being satisfied with my experience but a bit disappointed that I didn't receive internet service, I'm beyond disgusted with Cricket's business tactics to keep any money they can get. I am out $45 for nothing, will be giving another company my business, and have been given no reason whatsoever to refer anyone to Cricket ever.Desired Settlement: Refunding of $45 payment for services not received.

Business

Response:

September 9, 2014

Review: The customer care call center reps can be very unprofessional/rude at times; they will even hang up on you if they get irritated with your call. There is always a language barrier so to keep down confusion and being on the call for more than an hour I politely and professionally asked to speak to a Domestic Customer service rep (I called today in regards to some issues with my calls and text messages) the customer service rep told me and I quote "if you want to speak to an American go to a store" I have asked this question in the past and was transferred to a rep but only after being given the third degree about why I wanted to talk to a Domestic agent or even a supervisor! I only call when absolutely necessary because I dread the whole ordeal! I choose to be a cricket customer I don't have to be one I prefer their services because I don't have to enter into a contract.Desired Settlement: I would love to be able to talk to a domestic agent when necessary when I call the customer care line.

Business

Response:

September 26, 2013

Review: In the month of may I made a payment of $61.76 for a month of service. Then nine days latter I received a text message from cricket saying that my bill is due on the 31st of may, in the total amount of $58.76. Today June 3rd I no longer have any phone or internet service. I can still receive text messages but that's not what I paid for. This is not the first time that this provider has done this but this is the first time I am going to complain about there billing nonsense.Desired Settlement: Would like my month or service that I paid for not only eight days of service that I received.

Business

Response:

June 10, 2013

Review: I Bought a Phone for my son's birthday, then we realized the phone wasn't working properly. So We went back on the 7th day we had the phone to get a full refund. The sales associate had told us that We were already passed the 7th day according to them, Even though the phone was purchased on the 7th of November and We tried to return it on the 14th of November. So they called Mr. [redacted] the store owner, and he told them that he cannot give us a refund because according to them it was already passed 7 days. So we just left it alone. Then after we left, The phone had started acting up again and was not turning on at all. So we went back as soon as possible. When we got there We let them know that the phone was no longer working. They instructed us to call and make a warranty claim. While making the claim we made them aware of the situation, and the associate at the claim department Notified us that we had not went over the 7 days because the phone was purchased on the 7th of November and was Being returned on the 14th. Also since we were not over the 7th day we cannot complete a warranty claim. She let us know that we were still entitled to receive a full refund. We immediately let the company know that the warranty associate had told us we still are able to get our refund. Then the cricket associate notified the store owner of what we had been informed by the warranty claim company, that we are still entitled to our full refund because we are within the 7th day. They then told us that according to them we cannot receive a refund, and there is nothing they can do to help us. Even though the warranty associate had clearly let us know that they need to give us a refund because we were within the 7 days.Desired Settlement: I would like a full refund for the amount of $253.88 For the phone that was purchased on the 7th of November and was attempted to be returned on the 14th. which is within 7 days of purchase. I feel like wrongfully dealt with about this matter of my return.

Review: The of cricket wireless the president of cricket wireless about 8 mo ago say cricket wireless have something give a discount $50 pre yr someone been a customer the show name was call the daily buzz I need the discount I'm disabled this phone is my lifeline would like to get a HTC desire 510Desired Settlement: Gfhjjuuj

Business

Response:

December 10, 2014Revdex.com

Review: I was at Cricket the week before I bought my phone. I was interested in the Nokia Lumia 630 because it was free after a $50 mail in rebate. I asked how many phones they had in stock because I didn't plan to purchase it until a week later. I was told the promotion would be going on for several more weeks & that if the location ran out of stock they could simply get another one from another store. When I came back on 11/7 they told me they were out of stock and when I asked about getting it from another store they said everyone was sold out. I asked about getting it online & they said there would be a 2 week wait to activate the phone. They told me that the only phone that was available was the nokia Lumia 630 which was $100 with no mail in rebate. After I bought the phone I saw online that there is a $75 mail in rebate!! I was completely ripped off!Desired Settlement: I would like the $75 credited to my account.

Business

Response:

December 19, 2014Revdex.com

Review: I had a payment due on the 18th of May and with Cricket you are allowed to make a bridge payment of $20 per phone line. I had 2 lines of service but had the other line turned off last month. On the 19th of may I made a $20 bridge payment to keep my phone on for a grace period of 7 more days till I had to pay the remainder of the balance. The total amount of my bill is $48.79, on May 22nd my phone was shut off even though my 7 day grace period wasn't over and I was charged 36 dollars on my debit card before cricket would turn my phone back on. I paid the 36 dollars, contacted Cricket and asked why my service was shut off and why I had to pay an additional 36 dollars when I had just made the 20 bridge payment online with my debit card. I was told by the representative that their records indicated that I had not made a bridge payment when in fact I did. All their calls are monitored and conformation numbers are given when payments are received. So I was charged wrongfully by Cricket and had my service turned off before my 7 day grace period was up.Desired Settlement: I would like my account to be credited for the extra 36 dollars I was charged and I want Cricket to honor the 7 day grace period, and make sure that their records are in order when someone makes a payment online with a debit card. This is the second time this has happened with Cricket, it is a terrible wireless service who charges people 3 extra dollars if a person comes into one of their many businesses just to make a phone payment!!!!!

Business

Response:

June 3, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint

filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted]

states that she made a $20.00 Bridge Payment online to keep her account active

for a 7 day grace period. Ms. [redacted] states that her service was suspended on

May 22, 2013 even though her 7 day grace period was not over. She states that

Cricket would not reinstate her service until the remaining balance on her

account was paid. Ms. [redacted] paid $36.00 to reinstate her service and states

that she was told by Cricket that there was no record of her making a Bridge

Payment. Ms. [redacted] disagrees with the fact that Cricket charges a $3.00

payment fee in order to pay her bill in a store. Ms. [redacted] is requesting a

credit for $36.00 due to the extra amount she had to pay before her 7 day grace

period. She asks that Cricket ensure their records are in order when someone

makes a payment online.

We apologize to Ms. [redacted] for any inconvenience

or poor service she felt she received. Cricket strives to provide excellent

customer service and we regret when that high standard is not met.

BridgePay is a flexible payment option

available to Cricket customers. It allows a customer to make a minimum payment

of $17.00 per line of service, which is applied to the bill balance. In return

for this partial bill payment, the customer is given an additional 7 days

(grace period) after their due date to pay their bill in full. Customers can

set up a Bridgepay Agreement using [redacted], calling [redacted] or

texting ‘Bpay’ to [redacted].

Cricket payment locations charge a $3.00

fee to collect payments in the store. Cricket customers have several options to

pay for their service each month:

Automatic

Bill Payment

With this option, Cricket automatically

deducts the account balance from the customers’ credit card, debit card, or

bank account each month. There is no

payment fee associated with this method.

To sign up, contact a Vesta payment specialist at [redacted] or

Cricket customer service at [redacted]. There is a $5.00 monthly discount

for signing up for this payment method.

On

Device

Payments can be made using the My Account

application directly from their Cricket phone. Go to My Account via the mobile

web or tap on the My Account icon (looks like a money bag) on the phone’s home

screen and click “Pay My Bill.” There is

no payment fee associated with this method.

Online

Payments

Payments can be made through the My Account

section of [redacted]. There is no payment fee associated with this method.

Automated

System

Make a payment using a check or credit card

by dialing [redacted]. This is

service is available 24 hours a day and subject to a $2 processing fee.

Authorized

Payment Locations

Most authorized payment locations only accept

cash payments. Full Service Cricket

Stores accept cash, credit or debit cards, or checks. Payments are subject to a $3 processing fee.

Mail

A personal check or money order can be

mailed to the following address, Cricket Communications, [redacted]. Processing of mail payments can take 7-10 business days before

the payment posts to the Cricket account.

To help ensure timely payment processing, please write the Cricket

account number on the check or money order.

There is no fee associated with this payment method.

In reviewing Ms. [redacted]’s Cricket account,

we see that a $20.00 payment was received on May 19, 2013. This payment was

applied to Ms. [redacted]s account balance, however we do not have any record of a

BridgePay Agreement completed that day. Cricket’s billing system will not

recognize Ms. [redacted]’s payment for a BridgePay Agreement automatically; the

agreement must be registered for the 7 day grace period to go into effect. Ms.

[redacted]’s service was interrupted because of this. Her account was reinstated

once the remaining balance of $36.92 was received.

We are unable to provide Ms. [redacted] with a

credit for $36.00; however we have applied a $15.00 courtesy credit on May 31,

2013, for the inconvenience that this may have caused her.

Cricket values Ms.

[redacted]’s continued business and we trust that this explanation closes her

complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I am not satisfied with this response because when a person makes a payment online you have to set up a bridge payment request there is no getting around this other wise you cannot make a payment. Cricket isn't denying that I made the payment, so how could I have made this payment without the bridge payment request?? The 7 day grace period that Cricket offers was completely overlooked when my service was terminated before the 7 days was up. The 15 dollars that was offered isn't going to make up for the inconvenience of my service being terminated because of their neglect. I have been a loyal customer for over 6 years and except for this incident, and a former complaint with Cricket last year I am satisfied with my service. Cricket would make a better business if it would treat their customers a bit better and listen when something like this happens instead of trying to credit an account to shut them up!!

Regards,

Business

Response:

June 13, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a rejection filed by [redacted] regarding Cricket service. While we apologize to Ms. [redacted] for her inconvenience and understand her frustration, she is not addressing any new items in her rejection. As previously stated, we see that a $20.00 payment was received on May 19, 2013. This payment was applied to Ms. [redacted]s account balance, however we do not have any record of a BridgePay Agreement completed that day. Cricket’s billing system will not recognize Ms. [redacted]’s payment for a BridgePay Agreement automatically; the agreement must be registered for the 7 day grace period to go into effect. Ms. [redacted]’s service was interrupted because of this. Her account was reinstated once the remaining balance of $36.92 was received. A credit of $15.00 was applied on May 31, 2013 as a courtesy to Ms. [redacted]. We respectfully request that this complaint is closed as resolved.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: After pre paying on 7/14 for use up to 8/16, I switched providers on 7/16 due to poor service in a fully covered advertised location. I attempted to call their phone support on the 16th but was denied access to speaking to an agent because my phone number had already begin porting to the new provider. Today, 7/20 I was able to reach a customer service rep via chat on their website who told me they will not provide me a refund for the approximately 30 days of unused service.Desired Settlement: Please provide me a refund for my unused service.

Business

Response:

July 25, 2014

Revdex.com

Review: I purchased a Galaxy III cell phone from Cricket Comm. Inc. on line on Marach 21 of this year. I ordered it over the telephone and was told the price and that I would receive a rebate of $100 after 45 days. Two months after I received the phone I was notified that the 45 days were up and that I had fulfilled the requirements and that I would be receiving my rebate. Sixty days passed and I called them and was told that "NO! YOU DO NOT RECEIVE YOUR REBATE UNTIL 10-12 WEEKS AFTER YOU BECOME "ELIGIBLE'. THIS IS VERY DISHONEST. I WAS FLAT LIED TO BY THE SALES PERSON. I TRUSTED THEM AND ORDERED IT IN GOOD FAITH THAT THEY WOULD REFUND ME THE MONEY WHICH I CONSIDER TO BE MY MONEY WHEN THEY SAID THEY WOULD. NOW I AM SURE THEY HAVE ALL KINDS OF STORIES THAT WOULD MAKE ME WRONG AND THEM RIGHT. FIRST OF ALL SINCE WHEN IN THIS DAY AND AGE OF ELECTRONIC BANKING DOES IT TAKE 60-90 DAYS TO SEND MONEY THAT IS OWED ON AN ACCOUNT? Furthermore, they said that I had signed something when I was forced or asked to fill out the form requesting the money that they owed me. Why in the world would I have to fill out a form requesting permission to receive money that they OWED ME? At this point, they had my money. Why should I have to jump through hoops to collect the money they promised me? I BELIEVE THIS TO BE REVEALING OF THE LEVEL OF HONESTY OF THIS CORPORATION AND IT MAKES ME SAD TO SEE THAT PEOPLE WITH NO MORE MORALS THAN THIS ARE IN CHARGE OF THIS MUCH OF OUR PEOPLE'S MONEY. I TRUSTED THEM AND THEY ARE CHEATING ME. [redacted]Desired Settlement: I need my refund of $100 sent now because I am leaving the country June 7. They owe it to me and they know that they set this up to do me in.I would also like to see a lot more honesty and transparency in the company.

Business

Response:

May 29, 2013

Review: I HAVE MADE AT LEAST 10 PHONE CALLS TO CRICKET. THE FIRST I WAS XFERED TO THE DEPT I NEEDED TO CANCEL MY BROADBAND SERVICE, BUT THE CALL WAS DISCONNECTED AFTER WAITING FOR 15 MINUTES. THE NEXT CALLS I HAVE MADE ALL SAY THAT NO REPRESENTATIVE IS AVAILABLE AND THAT I HAVE TO GO TO A CRICKET STORE! THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN. ALL TOGETHER I HAVE WASTED OVER AN HOUR OF MY TIME TODAY JUST TRYING TO CALL SOMEONE THROUGHOUT THE DAY. MIND YOU I HAVE TRIED MORNING, NOON, AND NIGHT TIME AND STILL SAME MESSAGE!!Desired Settlement: I DEMAND SOMEONE DISCONNECT MY BROADBAND SERVICE IMMEDIATELY AND CONTACT ME BY PHONE TO DO SO. THIS IS RIDICULOUS THAT I HAVE TO CALL SO MANY TIMES AND GET THE SAME RESPONSE NO MATTER WHAT TIME OF DAY IT IS. SOMEONE NEEDS TO CALL ME TO CANCEL MY SERVICE.

Business

Response:

August 9, 2013

Review: I was interested in internet service so I contacted cricket broadband on 16 April 2014. There was a fast talking sales person on the phone. I ended up purchasing a ZTE [redacted] Modem for $79.99 and they charged approximately $45.00 for the first month of service; therefore, they ended up charging $129.00 to my [redacted] Credit card. Since I don't know a lot about technical devices, later on that day I was told by my husband that this was not the correct device for our computer. I called Cricket back within 3 hours on the same day 16 April 2014 and asked for a refund and explained why. After transferring me several times to different departments, they told me I would have to wait until I received the modem and then send it back to them. I asked the refund dept why would I have to do so since they haven't even mailed out the modem yet. They refused to give a refund, therefore I waited until the modem arrived and took it directly back to the post office and paid a fee to send it back to them certified signature required mail. I called Cricket refund dept back a few days later and asked for a refund and I let them know that I sent the device back and never opened it. They told me that I was not guaranteed to get a refund and just kept giving me the run around. I called again 5/7/2014 and spoke to [redacted] She told me to call another number which takes you back to customer service who told me to call the refund dept again.Desired Settlement: I would like a refund of a check for $129.00 mailed to me as or put back on my credit card. I do not feel comfortable giving them or anyone else my credit card info over the phone because I've had several unauthorized charges within the last 3 months which is causing a negative ripple effect on my finances.

Business

Response:

May 19, 2014

Review: Mobile King, Inc. 605 Lincoln Avenue, Bellevue, PA 15202. 412-415-1494. Account #[redacted]. Have been going to this store for the past 8 months to pay for cell phone bill and recently was told that they no longer can offer Lifeline Program discount. Sales representative was uncooperative and very rude. They were very unclear with information needed to solve my issue. They made me purchase a new cell phone because they told me my current phone would not work with the new plan. My new cell phone has a compontent that makes my allergic to the material that makes the phone. Can not put up to my ear. I would like a full refund but they are uncooperative and unwilling to give refund. On the receipt, it is explaining they can give a refund within 7 days. When I went to return phone, the sales representative informed me that they can't give me a refund, only a credit. They do not have any other cell phones that are within my budget to purchase. I would greatly appreciate any assistance with resolving this issue. Thank you.Desired Settlement: Refund of $85.79 that I paid.

Business

Response:

June 20, 2014

Review: On May 2nd I activated my cricket broadband modem, customer service took my money, then he told me to try the modem on my computer. I was surprised and asked if he would give me my money back if it didn't work. He said he would transfer me to technical support, they informed me that the modem broadband was not compatible to my computer and refused to give me a refund. I asked them where their location was at, he informed me in [redacted]. I have spoken to many supervisors and they have refused to give me a refund even though I was immediately canceled, they did not even offer me credit. Before giving my payment no one stated to me the terms and conditions nor asked me if the device was compatible with my computer before taking my money. I feel this is a scam.Desired Settlement: I would like the full payment they took out to be replaced back in my card if possible.

Business

Response:

May 16, 2014