Cricket Communications Inc

Review: I paid for a cell phone and did not get credit for it they took my money, I done as contract paid in 90 days same as cash, cricket says I owe $700.

purchase cell phone on 9/24/13 cricket says 90 days same as cash I ask them if I could pay off early they said yes, they said that [redacted] would take out of my account 1 time a month I ask them if I send in the payment would they still take it out and cricket says no, so on that day I paid cash of $125.64 then I sent in a payment of $200.00 on 10/01/13 it cleared my bank on 10/15/13 then on 10/24/13 they took out another 114.00 after I done paid $200 so then I called and told them that is not right I just paid 200 so they finally sent back my 114 so then on 10/29/13 I sent a payment of $224.11 it cleared my bank on 11/12/13 then my 4th payment I sent in on 12/1/13 and cleared my bank on 12/16/13 so I payed them off then I started getting bills saying I still owe them money and that they have not received any money from me I could not believe it cricket says I have to pay for another year for the phone or I would have to return the phone because I did not pay off in time, I show them my checks that were cashed and my bank statements the phone was only 599 so now they say I owe 700 the company never gave me credit for my money credit has stole my money and will not do anything about it, they called the company where I sent my payments and the company has no record this has been very hard on me with lots of stress I paid them off early and now they said they got nothing I do not know where my money went to and cricket is not being any help at all I bought this phone for my daughter she was happy but now after all this she thinks I have to give up her phone that I have paid for I have proof I don't owe this company anything please help me with this its very hard for me to handle this why they are stealing my money from me I don't understand it and I am not getting any credit for my payments I have made I even gave them copies of my return checks and copy of my bank statements and cricket will not do anything they said we call you in 5 days and smile so what am I suppose to do they hurt my daughters feelings and hurt me physical emotional I can't sleep over this I am the type of person if I owe somebody money I will pay it but I will not send them anymore money please help to solve this. thanks [redacted]Desired Settlement: I am asking for credit for my payments of my checks I paid with in the 90 days as per contract and I owe them nothing I paid all in full with in the 90 days they said I have another year to pay on the phone of $114.00 for 12 more months they are scamming me and stealing my money and not giving me credit I do not owe them anything.They are not doing me right. thanks [redacted]

Business

Response:

February 19, 2014

Review: I bought the HTC one at the cricket store on [redacted] on July 3rd. I started to have issues with the phone and took it back into the store on July 16th. At that time I was told that I needed the original box and that [redacted] was waiting for a call from the manager about scratches to see if he could return, so I left the phone and receipt there to go get the box. Upon returning I was told that there was nothing that they could do to go to a corporate store. I then took all my stuff and went to the corporate office in [redacted] where I realized [redacted] had not put my receipt in the box. The corporate office said it shows in the computer I just bought the phone but without receipt I could not do anything. I paid over $200 for the phone and cover. I can not afford to just lose this money. So I went back to the original store again on July 21st only to be told the same thing that they can't do anything. As [redacted] laughed at me I called police and was directed to civil court. I tried also to talk with the manager, however they are instructed to not give out his name or any info. They just call him and then relay messages from him. This is very Frustrating I work off my phone and to not replace it under the 30 day warranty is stupidDesired Settlement: I just want a different phone.

Business

Response:

July 25, 2013

Review: I was receiving cricket prepaid services and my cell phone broke. I had prepaid the bill the week before. I went to the store to try and get it fixed. They were unable to fix the phone and it was no longer under warranty. I did not want to pay for a whole new phone at that time so I decided to switch to [redacted]. When I asked Cricket to refund the money for the days of service I could no longer receive they refused. They stated that prepaid services are non refundable. I do not believe I should be forced to pay for services I am no longer receiving.Desired Settlement: I would like to be refunded for the days of cell phone service I did not receive.

Business

Response:

May

10, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to complaint filed by [redacted]

regarding a refund for Cricket service. In her complaint, Ms. [redacted] states

that she paid her Cricket bill the week before her cell phone broke. She states

that she went to a store to try to get the phone fixed but it was no longer

under warranty. Ms. [redacted] did not want to pay for a new phone at the time so

she decided to switch to [redacted]. Ms. [redacted] states that she asked Cricket

for a refund for the remaining days of service she would not be able to use.

She states that Cricket denied her refund request and she was told prepaid

services are non-refundable. Ms. [redacted] feels she should not be forced to pay

for the services she was unable to use. Ms. [redacted] is requesting a refund for

the days of service she did not receive.

We

apologize for any inconvenience or poor service Ms. [redacted] felt she received.

Cricket strives to provide excellent customer service at all times, and we

regret if that high standard is not met.

Ms.

[redacted] completed her payment for the billing period April 22, 2013-May 22,

2013 on April 24, 2013 in the amount of $47.38. Ms. [redacted] ported her number

to another carrier on May 2, 2013 and her account disconnected that day. We

were able to view the call detail records for the phone during the period that the

account was active and there were incoming and outgoing calls placed until the

account was disconnected on May 2, 2013. The call detail records indicate that

the service was in use.

As

stated in Cricket’s Terms and Conditions of Service, monthly service charges

are non-refundable even if service is terminated or modified before the billing

cycle ends. Ms. [redacted] can view our Terms and Conditions of Service online at [redacted]. Regrettably, we will not be able to fulfill Ms. [redacted]’s

request for a refund. We attempted to contact Ms. [redacted] on May 10, 2013 but

we were unable to reach her. We were able to leave a voice-mail advising her of

this explanation.

We

thank Ms. [redacted] for her communication and we trust this explanation resolves

her complaint.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: spoke with service rep on 1/9/14 to top up my phone service. Cost was to be $30.00 plus tax. Cricket debited my bank account for $32.76 @ 8:11am and debited my account for $33.15 @ 8:12am. On 1/17/14, I spoke with 2 reps who acknowledged that my account had been charged twice and I also spoke with my debit card provider, I was informed by a Cricket rep on 1/17/14 that I would be credited within 5 to 7 business days. As of 1/30/14, there was still no credit or pending credit on to my debit card so I called Cricket Serv Rep back again, spoke with [redacted] who at first said that they didn't charge my account twice; then said that [redacted] had denied my credit ; and then said that Cricket would apply the credit to my account. I do not want Cricket to apply anything to the phone account because at this point I do not plan to use them anymore for phone service. I want my money credited back to my account. The amount that should be credited is $33.15Desired Settlement: I WANT MY DEBIT CARD TO BE REFUNDED FOR $33.15 AND I WANT CRICKET TO APOLOGIZE TO ME!!!!!

Business

Response:

February 5, 2014

Review: I had checked the service area for a cell phone with cricket wireless. I went and bought a phone and got home and tried to activate the phone. The phone said it could not be activated. I called the 1-800 number listed went through 3 people, called the 4th time and the guy transferred me to his manager after about 20 minutes. She argued with me that the phone we bought does not have service in our area but the more expensive phones do. The phone did not specify that nor did the website. I have a phone now that cant be returned or refunded or used. I will accept the refund of $65 in the form of a check sent to the address stated. The extra $35 was for the refill card that I am unable to use due to the fact that the phone doesn't work. I paid $30 for the phone.Desired Settlement: I would like to have my money back. walmart will not return our money without a receipt. I want my money back from cricket for falsely advertising this phone and service.

Business

Response:

May 10, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: unknown

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her

complaint, Ms. [redacted] states that she purchased a phone through Cricket and

attempted to activate it. Ms. [redacted] was unable to activate the phone. She

then called customer service for help and was told that the phone she purchased

does not have service in her area. Ms. [redacted] was told that a more expensive

phone was necessary to work in her area. Ms. [redacted] states that she was

unaware there was no coverage in her area and she is now stuck with a phone

that she cannot use. Ms. [redacted] requests a refund of $65.00 which includes

the phone and the first month of service that she paid for.

We apologize for any inconvenience or poor service Ms. [redacted] felt

she received. Cricket strives to provide excellent customer service at all

times, and we regret when that high standard is not met.

We attempted to contact Ms. [redacted] regarding this matter on May 07,

2013 and again on May 08, 2013. Voicemails were left on both attempts advising

Ms. [redacted] to contact Cricket to discuss her complaint. At this time, no

contact has been received from Ms. [redacted] and therefore we are unable to

assist her with her complaint.

We thank Ms. [redacted] for her

communication and we trust that this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have NOT received any calls from this company. I DO have cricket service in my area if you would check on the cricket website. But apparently according to the manager of cricket, that particular phone did not have service in my area even though the website showed full coverage.]

Regards, c

Business

Response:

May 17, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: unknown

Dear Sir/Madam;

This correspondence is in reference to a

rejection filed by [redacted] regarding a refund request. In her

rejection, Ms. [redacted] states that she purchased a phone through Cricket and

attempted to activate it. Ms. [redacted] was unable to activate the phone. She

then called customer service for help and was told that the phone she purchased

does not have service in her area. Ms. [redacted] was told that a more expensive

phone was necessary to work in her area. Ms. [redacted] states that she was

unaware there was no coverage in her area and she is now stuck with a phone

that she cannot use. Ms. [redacted] requests a refund of $65.00 which includes

the phone and the first month of service that she paid for.

We apologize for any inconvenience or poor service Ms. [redacted] felt

she received. Cricket strives to provide excellent customer service at all

times, and we regret when that high standard is not met.

Again, we attempted to contact Ms. [redacted] at the only phone number

provided, [redacted]. A call was made on May 15, 2013 and again on May 16,

2013. Voicemails were left on both attempts advising Ms. [redacted] to contact

Cricket to discuss her complaint. An email was also sent to Ms. [redacted] on

May 16, 2013 advising Ms. [redacted] to contact Cricket. At this time, we still

have not heard from Ms. [redacted] and therefore we are unable to assist her

with her complaint.

We thank Ms. [redacted] for her

communication and trust this explanation closes her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: Cricket says their plans are unlimited, text, data, etc. but this is not true, it's misleading.It is not unlimited data, they say unlimited data and right under that statement they show your allowance of 2560 MB, if you go over that you are charged. Therefore, the statement "unlimited" is misleading.This complaint is directed at Cricket Corp., not any one store or dealer.Desired Settlement: Cricket needs to remove the word unlimited from the data portion of the plan and make sure the reps for Cricket clearly explain that you do not get unlimited data under any of their plans that show an allowance forusing data.

Business

Response:

March 4, 2014

Review: Cricket would not refund my monies paid for phone bill because I switched my number to boostBut I wanted to activate my service under another number with their company. I don't think it's fair to just take someone's money like that. And there customer service was not properDesired Settlement: Refund my 53.00

Business

Response:

October

9, 2014

Revdex.com

Review: Upgraded on April 09 2014 been having problems since that same day my internet does not work or my navigation I have two phones in this matter.been back n forth with the store manager about getting a resolution no one seems to b helping us.on Friday April 18th I was at the cricket where we got the phones from with the phones and the boxes it was never an issue about anything the store manager told me to come back on Monday the 21 to get everything straight I get there and they won't refund or exchange my phones because of the box of one of the phones.I never got a receipt the date of the upgrade the store manager by the name of donors [redacted] stated that her system was down and it wouldn't print.Desired Settlement: I would like to get a full refund to take my business somewhere else.I would also like compensation for the gas that I used getting back and fourth out there.

Business

Response:

May 7, 2014

Review: I called in and spoke with a sales representative and told her what I was looking for which was Internet for my [redacted] streaming device. The representative assured me that what she was selling me which was a Broadband device would work for my purposes.I then went into my local store and was told that what I was sold over the phone work for what u needed it for. I called back to their sales department and asked for the order to be cancelled and a refund issued and I was told that the refund department was closed and to call back that following Monday. I called back that Monday and was advised that the order had already shipped and to just refuse the package the next day when it came. I did as I was told and then I called back to inform that I had refused the package and was expecting a refund. I ended up speaking with a Supervisor who assured me that I would be receiving a full refund of $151.99 As of today I haven't received any refund and when I called my financial institution they stated that they didn't see any pending refunds from this company.Desired Settlement: Refund processed today!

Business

Response:

October 16, 2013

Review: My phone was misplaced on May 27th. I called the store that I normally go to to inform them and get some information about shutting my phone down. Later in the day on the day (May 27th) I went by the store to follow up on the next step to replacing the phone. The store operator help file my loss with cricket and informed me to wait to hear back on claiming the insurance that I pay monthly for. I have not received an answer on how I should resolve this matter. I had no phone for five days and was stressed over missing important information from my employer. I almost lost my job because of this situation that cricket put my in. Along with that I am making payments on the phone.Desired Settlement: iPhone 5C purchased new on 3/14/14

Business

Response:

June 24, 2014

Review: Cricket is.changing their wireless service and is forcing me to buy a brand new phone without any type of compensation, asked provider for discount of new phone was told by store manager to contact customer service since they couldn't do anything there contacted customer service and was told my service would be cancelled and to go to a different provider unless I bought a new phone and paid the activation fee and the price of the new service planDesired Settlement: I would like a free replacement of comparable or better model of the current phone I have and to have a free month of services for the inconvenience and to have the activation fee waived for the new phone

Business

Response:

October

1, 2014

Revdex.com

Online

Complaint

Re:

Revdex.com

Complaint ID: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam,

This

correspondence is in reference to a complaint filed by [redacted] regarding

Cricket services. In his complaint, Mr. [redacted] states that he is being forced

to purchase a new phone due to the new Cricket network changes. According to

Mr. [redacted]’s complaint, he asked a store manager for a discount on a new phone

and was told that there was nothing that they could offer him and to call our

customer service department. Mr. [redacted] is requesting a free phone that is

compatible on the new network, waived activation fee and free month of service

for the inconvenience.

We

apologize to Mr. [redacted] for any inconvenience or poor service he felt he

received. Cricket strives to provide excellent service and we regret when that

high standard is not met.

On July 12 2013, it was announced publicly that

AT&T intended to purchase Leap Wireless International (Cricket). The

transaction was subject to review by the Federal Communications Commission

(FCC) and the Department of Justice (DOJ) as well as other routine closing

conditions. Until the transaction was approved and filings completed on March

13, 2014, we remained competitors with AT&T. Upon completion of the

acquisition, we notified our customers of the upcoming changes and although the

financial transaction for our merger is complete, we still have a lot of work

to do in order to combine our brands. As a current Cricket customer, there is

nothing that Mr. [redacted] needs to do right now. His phone and phone number will

continue to work and his monthly rates will remain the same. If he has a 4G LTE

capable device, it will continue to work in areas where we have CDMA 4G LTE coverage.

Unfortunately, we are unable to provide Mr.

[redacted] a new GSM compatible phone or free month of service. There will be

ongoing promotions, incentives and phone trade-in options available to him, if

he chooses to activate service on Cricket’s new network.

Our customer service department advised Mr.

[redacted] to visit a different store to inquire about the available options. We also

encourage Mr. [redacted] to visit our website at www.cricketwireless.com

for more information.

We

thank Mr. [redacted] for his communication and trust that this explanation properly

addresses his complaint.

Regards,

Corporate

Customer Relations

Greenwood

Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear

I don't feel that I should have to purchase a new phone when I barely have 2 years with my current one. To be told that I have to buy a new phone with the same features as mine for almost $600 is unreasonable and unfair. I've been a loyal customer for a very long time, I've had cricket since before I move here to Texas. I have had cricket service when I lived in Colorado almost 8 years ago and have kept their service ever since then and to ask for a small discount to help me keep the cricket services in my mind wasn't unreasonable but to be treated the way I was by both the store representatives and customer service agents was wrong.

Regards,

Review: On 7-16-2014 I received a text msg. from Cricket alerting me that an unauthorized change had been made to my account.The technician informed me my phone number of ###-###-#### was being ported from my account. It wasn't until later ( about 2 weeks) that I found out all it was, was [redacted] starting her own account. I have no problem with that. What I do have a problem with is that my account was hacked into in order to port the number. No one has my code, not even my husband. I went to the store to express my concern that my information is not being protected.I spoke to two different gentlemen; [redacted] (District Manager) and [redacted] (Store Manager). They stated that it is impossible to get my code or to over ride the system in any way. Obviously they are wrong. My account was compromised. My friend, [redacted] did not give them any code, only the phone number she was using. I know it wasn't her for one reason, the address on her paper work was from before I knew her,yet it had her name. [redacted] stated she the tech had problems connecting her phones and was going from boss to boss trying to get them going. "The employee used the term over ride several times. I suspect management is lying about being able to hack an account because before [redacted] and I had left she needed her phone turned on that the number in question belonged to. The manager wanted to charge a connection fee plus $25. We were told there was no way to avert the the charges because he can't over-ride the system. Although by the time we left she had her phone activated and the charges were averted, over ridden. So someone accessed my account. I submit that the employee was so intent on selling [redacted] the 4 phones that day no matter how they had to do it. Even though it would have been easier to give her a new number or just contact me. Instead, there was no hesitation to break the law and I believe it is common practice at this outlet. I am extremely upset and have filed a police report and will press charges.Desired Settlement: I would like a transcript or a copy of the video surveillance for 7/16/2014 at approximately 3:48. Someone is lying and I want to know EXACTLY what happened that day!

Business

Response:

August

19, 2014

Revdex.com

Review: I purchased a phone online with Cricket,I returned the phone they received there Phone back March 10th at 10:53am, I know this because it was sent Priority Mail( with tracking number) I was told I would get my refund in 7-30 days, I have not received it yet I have continuously called have been treated extremely rude and toss back and forward to different people on the phone. I was even given a number with a recording that says there are no agents available.

I filed a complaint with Revdex.com last week. The following day I spoke with a CSR for Cricket Wireless he assured me that my refund would be posted in 3-5 business day. When I called to check the status of my refund today and gave the young lady (Alex) the confirmation number the CSR ([redacted]) had given me [redacted] said it was not a valid number, I ask to speak with a manager and I was hung up on, I only want what's due to me I am passed frustrated and 297.00 is not something I will over look. Please help.Thank you, [redacted]Desired Settlement: I paid 347.00 for the phone, 50.00 of this was the bill I am expecting back 297.00

I want my 297.00 due to me from this phone I returned to them, they received the phone March 10, 2014. Per their policy I should have received my rund no later then April 10, 2014. I don't have my money but they have the phone. I sent it Priority mail from the mail center I work in to assure I had tracking information and confirmed the delivery date with at least 5 of there own CSR reps as well as USPS.

Business

Response:

May 2, 2014

Review: I payed for nov to dec and they told me they will refund my 50 dollars back to me since the phone I got was not gonna be able to be used after march so I went to boost 10/26/14 after I spoke to cricket bout my refund they told me it will be mailed to me in five days now they sayin no al I asked for was my money back because nobody told me bout the phone before I got it....please help me out.....Desired Settlement: Just my money back please

Business

Response:

November 13, 2014Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] in regards to a refund for her Cricket service. In her complaint, Ms. [redacted] claims that she was told she could receive a refund for her service because her Cricket CDMA device is no longer going to be compatible with our network after March. Ms. [redacted] is requesting a refund for her service.

On July 12 2013, it was announced publicly that AT&T intended to purchase Leap Wireless International (Cricket). The transaction was subject to review by the Federal Communications Commission (FCC) and the Department of Justice (DOJ) as well as other routine closing conditions. Until the transaction was approved and filings complete on March 13, 2014 we remained competitors with AT&T. Upon completion of the acquisition, we notified our customers of the upcoming changes and although the financial transaction for our merger is complete, we still have a lot of work to do in order to combine our brands. We will be upgrading our CDMA network to a 4G LTE GSM network and expect to stop offering CDMA wireless service in most areas as early as March 2015.

Per our Terms and Conditions of Service, amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If an account is suspended or cancelled, for any reason, any remaining balance will be forfeited. Cricket’s Terms and Conditions can be found at www.cricketwireless.com/terms and Cricket recommends all customers check our website from time to time as these Terms & Conditions may have changed. These Terms and Conditions require the use of arbitration and an individual basis to resolve disputes, rather than jury trials or class actions. These Terms and Conditions limit our liability and the remedies available to you in the event of a dispute. Based on these Terms and Conditions, Cricket will not be providing a refund for Ms. [redacted]’s service.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I dont agree because I wasnt told about them changing over and my money was never used for the month I payed for and I was only a member in oct.2014 not a member when they told their members I should be allowed to recive money that I put in my account and never got to use so I just feel like the 50 dollars I put in the account should be given back to me because I did pay for the months of nov to dec but never used it I feel a little riped off I do love yall company but was never told bout the chance please allow me to get my money back so I can add it to my other bills for my kids thanks

Regards,

Review: I have been a Cricket customer for at least 2 years, the company was recently sold and purchased by AIO wireless, we(Cricket customer's) were told we had nothing to worry about when the time come they (AIO wireless) would make our transition to switching to the new service easy, when we asked if we would have to buy new phones we were told yes ONLY if you didn;t have a premium cell phone witch they said were the Samsung galaxy S3, S4, and the IPhone 4, 5c and 5S. I went to the new cricket (AIO wirless)on Saturday,November 1st,2014 and they told me I would have to purchase a new phone I couldn't use mine. my problem is they lied. these company's charge full price for these phones. I paid $600.00 for mine. I was never told that I should not purchase this phone because in 6 months I would not be able to use it.. this company lied to all it's customer's. I can't afford to just throw away $600.00 . we have until March to switch to the new service. as of now I can't do this because I have to purchase another $600 phone that I don't have the money for. so come March 2015 I will be without service.Desired Settlement: an even trade or $400.00

Business

Response:

November 18, 2014Revdex.com

Review: Phone purchased turned out to be defective. I have received no help from the store, who told me to send it back to Motorola. I contacted Motorola, who told me the phone is registered to someone in Colorado. I live in Ohio. Motorola told me they would "Top Priority" this issue and get back to me, which they have not done. This has been going on for one mo. I feel Cricket (or AIO) should be responsible for this, as they sold the phone.Desired Settlement: The phone price is $170.79. I would like a refund or a new phone. Probably at this time, a refund, due to the fact that the company dosent seem to be reliable.

Business

Response:

August

14, 2014

Revdex.com

Review: My plan included from the beginning the capability to back up contacts which is very important in case we loose the cell phone and need to have contacts loaded in the new device.Today I knew they cut the back up contacts but kept the same price.Desired Settlement: I need to have a printout of my current contacts and to lower my bill; I need the 'Contacts backup service' reinstated.

Business

Response:

December 10, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that his rate plan with Cricket has always included data and contact backup. He most recently noticed that his account currently does not have the data backup feature but is the same price he has always paid. Mr. [redacted] requests a printout of his current contacts, the data backup feature reinstated and his bill lowered.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

After review of his account, we have confirmed that Mr. [redacted] is on the $45.00 Value Rate Plan, which does not include data backup. The data backup is an additional feature that can be added to the account for $1.00/month. Our records indicate that this feature was added to Mr. [redacted]’s plan on November 25, 2013, but was not on the account prior to this date.

We apologize if Mr. [redacted] has lost any contact or personal information. The data backup feature is currently on his rate plan. Mr. [redacted]’s complaint was forwarded to an Operations Manager in his area for review. If Mr. [redacted] wishes to receive a printout of his current contacts, he may visit the store located at:

[redacted]

###-###-####

Review: Dear Revdex.com back in December 2012 I was visiting in Vegas and I lost my cell phone I visited the Cricket store in Las Vegas and I was talked into getting a Galaxy S III I was told it was $499.99 I wanted to pay it off but they said they had a better program that I could pay $200 then the rest would be about $350.00 in payments of $75.00 I did not have my glasses on and I had no Idea what I signed I am legally blind and the girl who did everything for me had me signed and I asked several times as I heard them being sarcastic and saw a young guy making signs like making fun of me being blind I still have little vision in my left eye so I can some how see a bit but a paper in front of me I can not see that any more. I went off with my cell and now more than six months later I am still being charged I called them they said I still owe them Over $250 they will not give me the exact amount and they refuse to send me a copy of the paper they had me sign I am being taken advantage and I need your help to help me get them out of my bank account.Desired Settlement: Dear Revdex.com please help as I am being robbed by Cricket they did not only sit there and make fun of me while being in the store they should be ashamed of having their employees do this type of thing to good people like me that are blind or simply could not see what I was getting into I should have just being allowed to pay with a check for the full amount like I had offered.

Business

Response:

May

1, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted] regarding

the purchase of his Cricket device. In his complaint, Mr. [redacted] states that

he was offered a payment plan for the purchase of Samsung Galaxy SIII device.

He states that he was told he could pay $200 and the remaining balance of

$350.00 would be collected in monthly payments of $75.00. Mr. [redacted] states

that he did not have his glasses on and he is unsure what he signed. Mr.

[redacted] states that he is legally blind but has partial vision in one of his

eyes. Mr. [redacted] feels that he was made fun of at the store, as he could see

hand movements from one of the representatives. Mr. [redacted] states that he

owes more than $250.00 on the phone and it has been six months later. He states

that he has requested a copy of the agreement he signed, but Cricket will not

tell him the exact amount he owes. Mr. [redacted] feels he is being taken

advantage of and is requesting to have his bank account removed from Cricket’s

record.

We

apologize for any poor service or treatment Mr. [redacted] felt he received.

Cricket strives to provide excellent customer service at all times, and we

regret when that high standard is not met.

Cricket’s

device leasing program is offered through [redacted]. The device

leasing program allows customers to pay for their phone and accessories over a

period of time, rather than being required to pay for the entire cost at the

time of activation. When a customer decides to lease their device their initial

payment will include 10% of the lease amount for any device and/or accessory,

plus the cost for Cricket service and any fee costs.

Cricket

is unable to fulfill Mr. [redacted]’s request to have his bank account removed

from Cricket’s record because the lease agreement is with [redacted] and not with Cricket. We recommend that Mr. [redacted] contact [redacted] directly to discuss his lease terms, account balance, etc. He can

reach their customer service department at [redacted].

We

thank Mr. [redacted] for his communication and we trust that this explanation properly

addresses his concern.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Dear Revdex.com I expected actions not a remark of what I said they also never gave me a five dollar credit for not properly e rolling me into the auto payment program they shut my service off gave me the run around I lost service for nearly a whole day all they ever do is make promises they can never keep please forward my complaint to FCC since they are playing games and don't have any respect towards their customers, Revdex.com or the public in general...

Regards,

Business

Response:

May

8, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a rejection filed by [redacted],

regarding the purchase of a Cricket device. In his rejection, Mr. [redacted]

states that he expected Cricket to take action regarding his complaint. He

states that Cricket did not provide him with a $5.00 credit for enrolling him

into the auto payment program. Mr. [redacted] states that his service was

suspended due to this, and he was without service for almost an entire day.

We

apologize again for any poor service or treatment Mr. [redacted] felt he

received. ** previously explained, Mr. [redacted] is leasing his device through

[redacted]. Cricket is unable to address Mr. [redacted]’s

complaint regarding his lease agreement; we recommend that he contact [redacted] at [redacted] with any questions or concerns.

Our

records indicate that Mr. [redacted] enrolled in Automatic Bill Pay on January

25, 2013. He was advised that the $5.00 monthly Automatic Bill Pay discount

would not go into effect until the following month; however he was given a

$5.00 courtesy credit on January 25, 2013. Mr. [redacted] has received the $5.00

monthly Automatic Bill Pay discount each month since it was enrolled on January

25, 2013.

Mr. [redacted] has not requested a specific remedy, we trust that this explanation

brings his complaint to a close.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: On 8/30/13 I purchased a [redacted] from the Cricket Wireless Dealer at [redacted] location. They financed me through the company [redacted] for about 550.00. They VERBALLY said I had 6 months same as cash to pay off cell phone as long as I make biweekly payments. They also changed my plan without notifying me I found that out when I looked at my online account. This account was a mess from the beginning with [redacted]. When I gave my bank information for biweekly payments they set up my account number incorrectly and they sent my information to there collections department for my first payments. It was a mess trying to correct my info with agents the could not see my payment info. On 01/12/2013 I called to make a payment, after the payment I asked agent how much I had left to payoff the cell to close off the account by 01/17/14 and she stated 382.88. At this point I have already paid over 450.00. She couldn't explain why it was that much and I requested to speak to a supervisor. He explained that I have 90 days same as cash. I discussed that agents at retailer location are giving different information regarding time to payoff cell phone and he agreed it was not the only complain about this issue. I asked to see if he could honor the rest of the amount and he assured there was nothing he could do. On 01/17/14 I called to payoff my account even though I feel this was wrong. I ended up paying over 800.00 for a cell phone that other companies give free when signing a contract. My main complaint is that retailing stores are giving their customers wrong information upfront. They don't discuss terms or let them know what they are signing. In my case the agent just asked me to signed to get approved not for the terms of the financing. Hopefully this helps other customers so we can improve the way business assist customers. Thank you.Desired Settlement: I would like the difference that I overpaid from the amount I was financed for nothing more or less.

Business

Response:

January 24, 2014

Review: "I am a previous customer with Cricket, My bill was due 9/11/13 for the upcoming month. I made a payment on 9/11/13 and later that day I had an issue with my phone and customer service was unable to help me with it. I asked for my money to be refunded for the payment I had made a few hours before this and they denied me this. I spoke to numerous representatives and supervisors in different departments an then finally after 3 1/2 hours on the phone I was told I would be refunded the 48.11 payment. I was given a confirmation number for this refund as well. No I call to ask about it and no one seems to know what I am talking about and I was given to the payment center for this refund where I spoke to [redacted], she stated she was not refunding it either because it was not an error made by the representative. Basically Cricket took my payment for services to be 9/11/13 thru 10/11/13 and because I canceled the service 9/11/13 they took my money without me using the service. They benefitted with 48.11 for free and did not provide the service."Desired Settlement: I want the refund of 48.11 given back to me and my bank card.

Business

Response:

October 2, 2013