Cricket Communications Inc

Review: for a couple weeks I was having problems with slowness and error messages saying I did not have enough storage. didn't make sense as I had just uninstalled a game and reinstalled the same game. I finally called cricket at 611. the young lady had me go places and do things that I know nothing about. when she couldn't figure it out she sent me a text message as what to try after we hung up. well not trusting it I didn't do it. just left my phone alone. the next day went to text and I noticed I had nothing but telephone numbers and no names. I went to my contacts and they were all gone over 100+ important numbers and texts I need. The told me I would have to pay $25.00 to get my phone records. I didn't lose them Cricket's employee did. Was not fault. then I called corporate x2 the second time they said they would give me a $50.00 free month but I still had to pay the $25.00.I told them I was ill don't drive people are not around to give me rides. I can not walk in this 104 heat to their corporate store. Also she also made mention to the fact that if I want to go faster I can purchase more mg or gbs. I asked her why I would do that I have had the same for over 4 yrs now 2 weeks before my bill is done I am moving very slow and they said would rejuvenate on the 27th my billing date.Desired Settlement: I would like them to take responsibility for their employees actions and get me my phone number names and text messages from 4/1/14 to 5/31/14. for them to deal with the company they employee to do this and to pay the $25.00 to the company and finally due to my illness mailing them to me as I have already made attempts to go to store only to be told I needed to pay the $25.00. Can't do that again. I have been with them along time and never asked for anything like this. and stop slowing me pay mo

Business

Response:

June 18, 2014

Review: I have been a with cricket for 2 years....have two lines of service the primary number is ###-###-####....2nd line for my daughter ###-###-####....my daughter's phone was stolen so I had insurance coverage for both lines..phone was replace by assurance who is the affiliate that cricket referred me to submit the claim and have phone replaced which was done 12/2013....my daughter just recently cracked the screen on her phone so I reached out to cricket to report and was informed they showed no coverage for my daughter's phone any longer, yet my line was still covered. I asked the customer service rep how could that be when both phones were definately covered before, also mentioned how I was able to have the same replaced since I had the coverage, I asked rep who would remove the insurance when I never authorized such a change, not to mention why was that done....the customer service rep started pushing blame to assurance the company who replaced the 1st handset, which turned out to be back and forth between myself and cricket customer service rep who claimed she was a manager yet could not simply comprehend that the fault lies with cricket/assurance, however me as the consumer the way she explained would have to pay full price for a new handset, the joke of it all due to their error offered me a $30 credit and still insisted I would have to pay the full price for the handset to be replaced..I became so frustrated that I asked her for the corporate number for cricket, which she replied she did not know that number....I asked her how was it that she was a manager yet had no record of this information, she then was able to suddenly provide me with the number which I did call and left a detailed message pertaining to this matter which the recording said I should have a response from cricket corporate within 24--72hrs. I would greatly appreciate if you can look into this matter for me.Desired Settlement: I would like my insurance that I had on the phone previously to be reinstated to ###-###-####, as well as the phone being replaced without charge since they clearly made the error, I was more than willing to pay the co-payment to have the phone replaced with the insurance....now after all the aggravation they have caused I feel I should not be responsible for any co-pays.

Business

Response:

September

26, 2014

Revdex.com

Review: I PURCHASE THIS HTC SVONE SMART PHONE FROM CRICKET COMMUNCATION STORE FROM [redacted].I ONLY HAD IT FOR 2 MONTHS AND THE SCREEN WENT OUT ON THE PHONE.I TOOK IT BACK TO THE STORE WHERE I PURCHASE THE PHONE FROM THEY GAVE ME A NUMBER TO CALL I FINALLY GOTTEN IN TOUCH WITH SOME ONE YESTERDAY TO REPORT THE PROMBLEM.SHE TOLD ME TO GO BACK TO THE STORE TO GET A LOANER PHONE.[redacted] ONE OF THE WORKERS THERE TOLD ME THAT THEY DON'T GIVE OUT LOANER PHONES AND THERE IS NO STORE CRICKET STORE THAT DOES.SO I CAME HOME AND CALL THE NUMBER THAT THEY GAVE ME AND YOUNG MAN NAME T.J.STATED THAT HE DON'T SEE MY NUMBER NO WHERE IN THE COMPUTER.BECAUSE HE WORK FOR THE NEW CRICKET AND THAT I'M WITH THE OLD CRICKET.I TOLD HIM THAT THAT DON'T MAKE ANY DIFFERENT I PAY MY BILL STILL WITH CRICKET.THERE IS A SCAM GOING ON THERE AND I WANT MY $254.00 PLUS THE MONIES I PAID FOR THE SERVICE THAT I CAN'T USE PHONE.NO-ONE CAN EXPLAIN THE DIFFERENT BETWEEN THE OLD AND NEW CONTRACT.ALL I WANT IS A NEW PHONE OR REFUND FOR THE ENTIRE PHONE PLUS THE SERVICE I CAN'T USE THE PHONEDesired Settlement: NEW UPGRADED PHONE OR REFUND

Business

Response:

June 24, 2014

Review: I was charge 31 dollars, because they conected a different phone , and when I was try to activated I can't and they send me to store and store toll me that was not the phone was connected, and they cant activated. they Service Now [redacted] Oct 24 (3 days ago)to me Dear [redacted], -[redacted] - Refund request for $31.00 has been denied. Services on reactivated (CPE/PWH) equipment are not refundable. When customer provides equipment, it is the customer's responsibility to provide working equipment. Please refer to [redacted] for additional information me this:This they send me and I try to call to resolve this and never was anybody, the only response I get was on spanish and english this NOT AGENT IS AVAILABLE AT THIS MOMENT, IF YOU HAS ANY QUESTION GO TO ANY RETAILS STORE, I when to the couple stores in [redacted] and both send me to [redacted], please help me with thisDesired Settlement: I want my money back and soon is possible, because was they mistake not mine

Business

Response:

November 1, 2013

Review: We went to the Cricket store #105 in Taylor Michigan last Saturday September 20, 2014 to buy an unlimited data plan, after 15, 20 minutes talking about the plan the phone type, where we get the phone, if it is unlocked, and the store cleck checking the phone, etc. the clerck charged me $86.49. A few minutes later the data does not work and that person kept checking in to, he called someone else, to make the story short, he called a few people including the person in charged of the store, just to tell us that my phone does not take data. We had data previously with [redacted], so we could not understand what was going on. I ask for my money back, because it was clear I wanted data. He refused to refund my money back, offered me to give him my phone, telling me phone does not cost more that $20 in the market right now, so he can sell me another one. Obviously we refused that. I tried to stop payment through my bank, but it did not work. Please help me now I do not have a phone line, I refused to deal with a company that does that to people. We went to get data, did not get it. and no money back. He refused to provide me the name and number of his boss or a corporate number. The employee name is [redacted]. Why do I have to pay for a service that is not provide to me and for the incompetence of an employee. Thank you.Desired Settlement: I want my money back. Full refund of $86.49

Business

Response:

September 30, 2014

Review: I have had Cricket Wireless Service for about 4 years. 18 months ago, I purchased my first Apple iPhone (iPhone 5) from Cricket. The phone was promoted as fully unlocked for international use. This was a great benefit for me, as I travel internationally about once per year.As promised,I had always been able to use international SIMS in my phone.In June 2014---My iPhone had a power-switch hardware problem, and I went to the Apple store for repair. They gave me an even swap out to a new iPhone 5, identical to my original iPhone 5 (not an upgrade). When attempting to program the phone, to get the Cricket network settings loaded, the Apple specialist at the Apple Store had difficulties. After a few inquiries, the rep tells me the phone is now a Cricket GSM phone, so I must go to a Cricket Store for a SIM. The former CDMA Cricket technology is no longer permitted to be programmed to the phone.So, I activated onto the Cricket GSM network, using the AT&T network for a backbone, doing so at an official authorized Cricket affiliate, as advised by Cricket customer service.Great, I thought; better coverage now! Well, went to insert my Philippines SMART international SIM, and after a few phone screen changes, it displayed the message, to paraphrase, 'SIM not valid. Unable to activate due to activation server restrictions. This is not a hardware malfunction and Apple cannot alter this setting. Please contact your cellular carrier to unlock this phone'. In a nutshell, my phone that had be unlocked for international SIM use was locked! Numerous calls to both 'New Cricket' and 'Legacy Cricket' have gotten me nowhere.I paid $600 for my unlocked iPhone from Cricket, and expect my phone to retain the features I paid dearly for. After 5 years of loyalty to the brand, I expect some loyalty in return. My iPhone telephone number is [redacted]. My IMEI is [redacted].I have an international trip in July scheduled, and as it stands currently, my phone will not function at my destination.Desired Settlement: I looked at the cricket website, and found a section labeled, Device Unlock. That section states they will unlock a phone if:-You're a Cricket customer and your account is not canceled.-Your device was purchased from Cricket.-Your account has at least four (4) months of consecutive paid service using the device you want to unlock.-Your device hasn't been reported as lost or stolen.I meet the listed criteria, however Cricket has not helped. I am asking that Cricket fully unlock my phone.

Business

Response:

July 3, 2014

Review: I purchased a Samsung Cricket Paygo phone on 10/07/13. I called to activate the phone that same evening. The customer service rep put the minutes from the card I'd purchased on the phone. I was given the number [redacted] and was told to dail [redacted] for the phone to be activated. I was unable to activate the phone that night nor the following day (10/07/13). I contacted customer service that night (10/07/13) and was told that the phone couldn't be activated. The next day, 10/08/13, I took the phone back to [redacted], where the salesperson tried to activate the phone. Again the phone could not be activated. Because I was having such a hard time getting the phone activated, I decided to return the phone and get a refund. I was unable to get a refund from the unlimited calling card because it was already loaded on the phone. I contacted Cricket with this info and was told that I couldn't get a refund for the card. I informed the customer service rep that the minutes were not used and I wasn't able to use the minutes because the phone could not be activated. I also explained that since the phone couldn't be activated that I had returned the phone for a refund. After threatening to contact Revdex.com, I was told that the money for the unused card would be refunded. I was given the confirmation # [redacted]. The lady could not tell me how long it would be before I recieved the refund, but stated that I would be called. On 10/15/13, I called Cricket to inquire of the refund. I was told that I would not be getting a refund and that I couldn't be helped. I asked for the address and phone number to file a complaint. The customer service rep informed me that I couldn't get a phone number nor the address of the location. When I asked again for this information, he acted as though he couldn't hear me and kept repeating that he couldn't hear me. I would like to recieve the $50.00 that I paid for the Cricket paygo Top-up card. Cricket is aware that the card hasn't been used. Please help with this situation.Desired Settlement: I would like a refund for the unused card.

Business

Response:

October 23, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she purchased a Cricket PAYGo phone on October 7, 2013. She was not able to active the phone, so she returned it to the retailer the next day and received a refund. She was not able to return the calling card because it was already loaded to her phone. She contacted Cricket but was told that a refund would not be provided for the card. She explained that the minutes were not used because she was unable to activate the phone, but she was not able to receive a refund. Ms. [redacted] is requesting a refund for the $50.00 calling card.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

PAYGo PIN cards are nonrefundable or transferable as stated in the Terms and Conditions on the back of the card. As an exception, we have submitted an approved check request to our accounting department. We will be mailing a refund check in the amount of $50.00 to [redacted]. Please note, it may take 10-14 business days for the check to be issued and mailed to Ms. [redacted]. The reference number for her refund is [redacted].

We thank Ms. [redacted] for her communication and trust that this action properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Unfortunately this complaint was filed on 10/16/13 and I thought that Cricket had agreed to refund the $50.00 purchase price of the unused calling card. To date, I have not recieved a check or any other type funds. The complaint was assigned ID [redacted]. The reference number for the refund is [redacted]. It has been more than two weeks and I would like to recieve my refund immediately. I have not been able to speak with someone at Cricket as each time I've tried, I am told there is no one available to talk with. I ask again for your assistance in bringing this matter to a close. Maybe they thought I would forget....No, I haven't. Thank you so much for all you do.[redacted]

Review: Cricket Wireless has set up a "Cyber Monday" sale for their online website https://www.cricketwireless.com/cell-phones/smartphones offering the Samsung Galaxy S5 at 50% off the online sale price starting at 3 A.M. Eastern Time. I live in the state of Oregon, and have been up since 12 AM Pacific Time trying to buy the Galaxy S5 from the website. I was unable to do so upon filing for a place of order, and attempted to do so twice. The third time I attempted my order, the Galaxy S5 was "out of stock" and I have been up all night, and all day trying to get the phone. Their online system was down "for service" for about 3 - 4 hours, and they told me over the phone the Galaxy S5 would be restocked, and their system would be fixed in time for the sale to continue. Upon their website being fixed, I tried to order the Galaxy S5 and it is still out of stock. I have received 3 different stories of what is going on, from their [redacted] page: [redacted] I was told they will be restocking the phone, but it will not be available for the remainder of the sale, I posted another post on their wall asking if they will restock the phone and now they have said the phone is no longer available for the "Cyber Monday Promotion." Also, now their call center, online chat help, and any customer service is offline and unavailable for 2 - 4 hours. Many people are frustrated, including myself, and I feel this should be dealt with somehow. This is terrible customer service, to me it feels like they were never prepared to do this sale, and it feels as though they have scammed many people with this promotion. I must stay with Cricket Wireless because I do not have the money or credit to switch to another Cellphone Provider. This is frustrating, unacceptable, and now I have no idea when I will be able to get the Galaxy S5. Also, I have a Galaxy S3 and I'm told I must switch to the company's new service without being able to use my phone. I don't have 600$ to spend. This is completely out of line.Desired Settlement: I just want something to be done or said to the corporate executives of Cricket Wireless because this "sale" is unacceptable and I feel as though it was a setup.

Review: The phone was returned because it had malfunctioned and was still under warranty. The policy states that you can mail your phone in for replacement and you will be without your phone for only 3-5 business days. They kept my phone for 14 days and I was told by a customer service manager that I would receive a partial credit for that months service (November). That didn't happen, I called back again and a different manager refused to give me the partial credit of $25.00.Desired Settlement: I would like to receive the partial credit I was told I would get for the inconvenience, as promised.

Review: Just bought the phones in Feb and was told of the new network for 4g. Told that the phones we purchased would work on the new network for 4g. Called customer service and was told that I would now need to buy a new phone to go to the new network.Desired Settlement: Replace the phones we are buying with ones that will work on the new network like we were told that these phones would do.

Business

Response:

June 3, 2014

Revdex.com

Online Complaint

Re[redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a

complaint filed by [redacted] regarding Cricket service. In his complaint,

Mr. [redacted] states he bought a phone in February 2014 and was told they would

work on the new 4G network. When he called customer service, he was told that

he would need to buy a new phone to go to the new network. Mr. [redacted] is

requesting that Cricket replace his phones with ones that will work on the new

network.

We apologize to Mr. [redacted] for any inconvenience

or poor service he felt he received. Cricket strives to provide excellent

service and we regret when that high standard is not met.

On July 12 2013, it was announced publicly

that AT&T intended to purchase Leap Wireless International (Cricket). The

transaction was subject to review by the Federal Communications Commission

(FCC) and the Department of Justice (DOJ) as well as other routine closing

conditions. Until the transaction was approved and filings completed on March

13, 2014 we remained competitors with AT&T. Upon completion of the

acquisition, we notified our customers of the upcoming changes and although the

financial transaction for our merger is complete, we still have a lot of work

to do in order to combine our brands. As a current Cricket customer, there is

nothing that Mr. [redacted] needs to do right now. His phone and phone number will

continue to work and his monthly rates will remain the same. If he has a 4G LTE

capable device, it will continue to work in areas where we have CDMA 4G LTE

coverage (www.mycricket.com/coverage/maps/wireless).

We will be upgrading our CDMA network to a 4G LTE GSM network and expect to

stop offering CDMA wireless service as early as March 2015. Mr. [redacted]’s CDMA

device and phone plan will remain the same until these changes are completed in

2015. There will be ongoing promotions, incentives and phone trade-in options

for Mr. [redacted], if he chooses to activate service on Cricket’s new network.

We thank Mr. [redacted] for his communication

and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This response did not address the complaint I have about the current phones I have now that I was told would work on the new network and am now being told after a already purchased them that in July of 2015 they not work at all by my understanding.

Regards,

Review: Store clerk refused to sell us phones without also selling an accessory to go with each phone. When we asked why, we were told that it is store policy. When I refused to purchase accessories, I was told that he could not sell us the phones because he would be fired if he sold phones without accessories. I asked to speak to a supervisor and I was told that it wouldn't be possible because the supervisor was "busy." We left without purchasing phones, and one person in our company left Cricket Communications and opened a new account with another company the next day. The other two of us bought our phones from a Cricket store in another location more than 100 miles away. This is the only Cricket store in Cache County, the next closest store being approximately 50 miles away.

Product_Or_Service: none (attempting to purchase cell phones)

Account_Number: ###-###-####Desired Settlement: DesiredSettlementID: No settlement requested - for

I am questioning the legality of this behavior. I would like the store manager to be contacted and informed of the report.

Business

Response:

September

16, 2014

Revdex.com

Review: To: The Revdex.com Date: 12-9-13 From: [redacted], consumer [redacted]Ref: Broken cell phone I writing this letter in an attempt to correct a wrong that has happened to me and possible many other consumers receiving services from Cricket Telecommunication who provides cell phone services. Complaint, in February or March of this year, I purchased a ZTE Smart phone, model # [redacted] for a hundred dollars, I also purchased insurance to cover any damage that might occur to the phone. On Tuesday or Wednesday December 3rd or 4th , I notice the face of the phone was detaching itself from the body of the phone, making it very difficult to operate to almost impossible to use. On Thursday December 5th, I carried the phone into the main Cricket phone store on [redacted] to be checked out. Even thou the phone has insurance and is still under a one year manufacturer warranty, Cricket has refused to except my claim of a broken phone. Their reason for denial is because no.1, I cant tell them of a specific accident or incident that may have caused the face to come off. I just refused to lie to get their service. Because I hadn't dropped the phone on a hard surface or in water, I was unable to say what the cause was. I felt like I had to lie in order to get service. When I asked about the one year warranty, I was told by Representative [redacted] that the face coming off the phone was considered wear and tear and the warranty wouldn't cover it either. At this point it appears that I'm stuck with a broken phone at no fault of my own. I'm seeking the assistance of the Revdex.com in solving this issue. Its unfair to consumers who work and spend their hard earned money with a company like Cricket, only to find out later that the product sold to you was defaulted. Respectfully submitted by, [redacted]Desired Settlement: I have enjoyed being a Cricket custom for about ten years. It's unfortunate that we have come to this point, where as a consumer, I feel taken advantage of because they refuse to honor my insurance or the warranty on the phone. I would mind continuing our relationship, but for that to happen, I will expect to have my phone repaired, or replaced with a equally valued or better Phone. I don't think that's to much to ask after being a customer for all these years and spending thousands of dollars.

Business

Response:

December 16, 2013

Review: I have been with cricket for almost 3 years. I have purchased 3 different phones in the past 6 months. I purchased a brand new [redacted] for $379.00. Within the same week I started having issues with my service. I couldn't receive calls or text. I went back to the store and they tell me that cricket had just discontinued the phone because too many customers were having issues, the phones have a defect. I then had to purchase another brand new phone for 299.00. After about a month. I wasn't receiving service. I went in the cricket store and they swapped out the phone for another one. I still wasn't receiving any service. I went back to the store and was told that cricket was taking the phone off the market because it has defects and too many customers were having issues again. They said I could file an insurance claim but I wouldn't get a phone with the same value as I paid. It would be one of the cheapest that cricket carry. I then purchased another phone for 179.00. After a few months, my phone cuts off in the middle of a conversation, doesn't dial out sometimes and just works when it wants to. After going to cricket and calling them I was told I could pay for an insurance claim or buy a brand new phone or call the manufacture of the phone. I don't have money too waste. I feel that if a customer paid full price for phones that they had to remove off the market due to defects, then they need to compensate the customer. They are very rude when you call them and act as if its not there problem. I paid cricket for the phone, I pay cricket for my service, cricket should resolve my issue. This is ridiculous and consumer robbery. I asked them can they credit me some of my money or put it towards a new phone and the rep was like no, we can;t help you if the phone doesn't work, that's why you insurance.Desired Settlement: I want them to either refund me my money for the phones and provide with a phone that has the same value of the money I wasted.

Business

Response:

June 04, 2013

Review: Hello. we had just switched cell plans to cricket Wireless. The following day, realizing they had failed to provide the services listed in their original statement, we canceled the plan and returned to our former provider, [redacted]. Normally, [redacted] has a 14 day return policy, but we were denied that, although we were in the 14 day confines.Desired Settlement: We would like a refund of the remaining funds that we had payed, with cricket Wireless partially refunding $95.21 out of out original #368.77, along with a replacement of out original pan with [redacted].

Business

Response:

November 5, 2014

Review: After paying for the month of May through my bank account on 02May2013, Cricket Wireless charged me a second time by deducting from a balance that I have in a cricket account seven days later on 09May2013. After calling the customer service center on several different occasions over a four day period, and being promised the return of the funds, they have yet to be returned 16 days later.Desired Settlement: I would like the total amount that was fraudulently taken from my account returned asap.

Business

Response:

June 7, 2013

Revdex.com

Online Complaint

Re: [redacted].

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/ Madam:

This correspondence is in reference to a complaint filed by [redacted]. regarding a refund for Cricket service. In his complaint, Mr. [redacted]. states that he paid his bill on May 2, 2013 but Cricket charged him a second time by deducting from a balance that he had in another Cricket account on May 9, 2013. He states that he has called customer service several times and was promised that the funds would be returned, and he has yet to receive anything sixteen days later. Mr. [redacted]. is requesting that the total amount that was fraudulently taken from his account be returned as soon as possible.

We apologize to Mr. [redacted]. for any inconvenience or poor service he felt he received.

Mr. [redacted]. had two accounts in his name. These accounts had two different phone numbers and two different devices active. Mr. [redacted]. feels he was fraudulently billed for the second account, however the account was active and there were no notes indicating that he had requested to disconnect it until May 2013.

Cricket’s Terms and Conditions of Service state that a customer has the right to dispute charges on their bill, but they must notify Cricket of the dispute within 60 days after the billing date or the customer waives any claim they may have had. Our Terms and Conditions of Service can be found online at http://www.mycricket.com/support/terms-and-conditions.

Cricket is able to look at past usage information for its wireless services, however we can only go back six months. We were able to verify that there was little to no usage on the phone number [redacted] for the last six months, thus we refunded Mr. [redacted]. in the amount of $332.00. A refund check was mailed on May 20, 2013. We were able to apply a service credit of $326.21 from the account number [redacted] to his current account number [redacted] as a courtesy on May 9, 2013. The credit that was applied to Mr. [redacted].’s cricket account number [redacted] is non-transferrable and non-refundable. Cricket is unable to extend additional courtesies to Mr. [redacted]. because we have already overextended our policy to provide him with a refund for six months and a credit for six months.

We thank Mr. [redacted]. for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Cricket wireless failed to address my complaint, and instead replied to a prior issue. This complaint was filed because cricket wireless withdrew funds from the service credit of $326.21, which was applied to my account, after I had already paid for the month of May 2013. Cricket wireless should not have charged me twice for the month of May (2013), and I would like the funds replaced in my account. I hope that cricket wireless will take time to understand that this is a complaint for a new issue, and not ignore this issue and allow their policy concerning complaint time limitation to cost me valuable dollars like it has in the past.

In summary, I hope that cricket wireless will address this NEW complaint (I paid them for the month of May 2013, on May 2, 2013, but was charged again for May 2013 on May 9, 2013), and not ignore it like times past, so they cannot use the time limitation on complaints policy to justify not returning funds to this customer, as they have done in the recent past.

Regards,

Business

Response:

June 18, 2013

Revdex.com

Online Complaint

Re: [redacted].

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a rejection filed by [redacted]. regarding a Cricket payment. In his rejection, Mr. [redacted]. states that Cricket withdrew funds from the service credit of $326.21 after he had already paid for the month of May. He feels he was charged twice for the month of May and would like the funds replaced on his account. He is requesting to have the funds replaced.

Mr. [redacted]. made a payment on May 2, 2013 in the amount of $70.20. On May 9, 2013 a service credit in the amount of $326.21 was applied to his account by a Cricket representative. His monthly bill cycle is the 12th day of each month. On May 12, 2013 $61.20 was deducted from the total service credit that he had on his account.

We do not identify any inconsistency in Mr. [redacted].’s billing history. We ask that if he would like to discuss his billing or account history in detail, to please call ###-###-#### or visit his nearest corporate owned Cricket store.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: On November 22nd, a Saturday, I went in to pay my phone bill. We have until March of 2015 to upgrade my phone because AT&T is taking over their towers. They suggested I upgrade then, while I was there. I went ahead and did so and the next day the phone didn't work. Monday, there was unrest in our neighborhood so I stayed in. Tuesday I contacted the business and they told me to just reset it. They told me I have 7 days to exchange the phone. I went back the next day because the phone still wasn't working. I went to another cricket store and they tried to fix it but still couldn't. Friday I went back to the store and they reset the phone again. We were closing in on the 7 days and they told me not to worry about it and it'd work for me. I took the phone back and that Saturday the phone wasn't working again. I took it back. They tried resetting it again and I ended up coming back that same day. They told me to bring it back the next day. I had to drive to the city to get to the person that had been working on my phone and they told me my 7 days was up. I explained I had been trying to take care of this since day 1. They told me they couldn't switch it out at that location and I had to go back to the Chambers location. I went back Monday and they told me all of their systems were down. Tuesday I went back and they're refusing to replace it and told me to deal with the manufacturer because my 7 days was up.Desired Settlement: They knew the phone was defective before the 2nd day was even up and I was persistent going to their store every day making them aware of this issue. I want the phone replaced at no extra cost.

Review: I am not a Customer of Cricket but my Husband does have their service. I visited the location on [redacted]0. I went to buy a USB cord and one was available to purchase but once it was brung to the register the "Manager" said the system said it could not be sold to me and that I could purchase the more expensive one. The item should have not been on display if not for purchase and the "Manager" attitude was not very "Customer" friendly.Desired Settlement: Better customer service and a more friendly environment.

Business

Response:

July 14, 2014

Review: I called cricket wireless about the paygo plan, I let the rep know that I had an old phone and I wanted to see if it would work. I also asked her if my phone did not work would I get a refund. She assured me that I would, I went ahead and purchased the plan and my phone did not work. I let her know that it didn't work. She quickly changed her story and said I would not get a refund. I was so shocked, and then she transfered me to someone else who told me I couldn't get a refund because I had an old phone. I explained to everyone I spoke with that I was told by the first rep that I would receive a refund. They continued to transfer me to different people who all gave me different reasons why I would not get a refund. I am beyond disgusted I have never dealt with anything like this before, I contacted my bank to dispute this transaction. I was truly mislead and I will NEVER do business with cricket again!!!!!!!!Desired Settlement: My bank is in the process of disputing this transaction for $38.45.

Business

Response:

October 15, 2014

Review: I bought a phone on Friday July 18th 2014 at the Cricket store on [redacted] Phone number ###-###-####. The following day I noticed something was wrong with my battery (depleting more quickly than usual) and another's email was logged on GooglePlay. On Sunday I went to the Cricket at [redacted]. explained my issue and it turns out the phone that was sold to me was used. The employee said herself that selling a used phone to someone was illegal to do. The owner of the store on [redacted] refused to fully refund my money when I went back. I got back $150 out of the $219.01 I paid, losing out on $69.01. He was fully aware he sold me a used phone, which explains why he sent someone else to bring it over because they were out of stock. Even on the receipt it says I brought my own device when I didn't, charging me $150 for the SIM card. If it was a new phone it would have said so on the receipt. If he's done it to me, I'm sure since he's owned the store, I wouldn't be the only one.Desired Settlement: For the owner of that particular store to be investigated and audited and any other stores he owns.

Business

Response:

August

5, 2014

Review: I payed my bill 3 days in advance they cut me off any way,I have receipts to prove it.I could not call in to work to find out where to go at 6:00 am and let 3other employes know where to be because of that .I am a supperviser with the company there are no excuses for this my employer now thinks I'm not capable because I didn't pay my phone bill! I'm out a day of work at $200.00 a day and 3 others are as well because of this! When I 1st gout my phone it was defective I asked the salesman if it broke would they replace it he said yes just bring it back to the store I'll give you another on then and there. So I toock it back and the same salesman said we don't do that! It toock 2mounths to get that phone replaced!This is inexcusable! They lied to me over and over I'm tired of there lies & bs. When I told them they cost me and 5 other people a days work they said they would not credit me the 200$ they cost me for the day . Which was to be my pay for that day!I tried calling over and over same story.Desired Settlement: $200.00 in monthly credit to my bill at $50.00 per month. They cost me and my crew more than that . The alternative is to let my attorney sue for all of us plus cost.I would all so like an apology from the company!...

Business

Response:

December 19, 2014Revdex.com