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Cricket Communications Inc Reviews (1307)

Review: When I attempted to activate my wireless service using the microchip that the company provided, my activation attempt failed. I called the company and after waiting on hold for a prolonged period an agent told me to check the settings. He then hung up on me.I called again and after passing through multiple automated choices and a hold period, got another agent. She again told me to check the settings. When the mobile setting did not provide an APN number, she said I needed to contact Sampsung. When I asked for a direct number to call back if Sampsung was unable to help me she said that this was not possible. At this point I asked for my money to be refunded and my service to be cancelled. She said that this would not be possible. I called Sampsung and their representative said that they were not responsible for phone activation.Desired Settlement: I would like to receive my money back from Cricket since I am not getting any phone service.

Business

Response:

July 23, 2014

Revdex.com

Review: I bought my husband a phone on feb 13th from radio shack in [redacted] along with minutes for the phone. I bought the wrong phone and when I returned the phone they told me that they didn't have the phone that my husband actually wanted. [redacted] refunded the money for the phone but told me they had to put in a request for refund from cricket for the minutes. the lady from cricket told [redacted] who is the manager at the [redacted] that I would have my refund back on my card in 7 days today it's been 12 days and no refund. I contacted cricket and was told that they did not read my refund and words not going to give me a refund back because they would not refund minutes after being told that I would receive the refund in 7 days.Desired Settlement: I just want my $50 that is rightfully mine back. I don't like being lied to.

Business

Response:

March 4, 2014

Review: I purchased [redacted] phone so I'll call cricket customer service to ask them to send me a replacement phone they sent me out another Alcatel authority but when I got the phone and I charge the phone but when I got the phone and I charge the phone up the phone had a defect on the screen the screen was purple black blue and had lines running through it for for cricket and I notify them that the phone has a defect to it the Alcatel authority phone price so $229 so the insurance department send me a another phone it was it was zte engage phone price $129 and ask them why did they see m and ask them why did they see me this phone they said cricket corporate office I $told them to send me the phone now I'm having problems with this phone so I'll call cricket back and told him that this phone has a defect I asked to speak to a supervisor they denied and hung up the phone on and hung up the phone on me all calls ar all calls are recorded everytime I have called them the insurance department said its all on cricket corporate officeDesired Settlement: I want to put a lawsuit on them because they are still sending me these bad phones and they downgraded my phone they took my money and they are violated my rights

Business

Response:

June 6, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he purchased an [redacted] device and called to have the phone replaced. He states that when he received the replacement, the phone was defective so he requested another replacement. Mr. [redacted] states that the insurance company sent him a replacement but it was not the [redacted], he received a ZTE Engage. He states that the insurance company told him that Cricket authorized them to send him another model. Mr. [redacted] states that his current device is beginning to malfunction, but when he called Cricket he could not speak to a supervisor. He states that he was hung up on. Mr. [redacted] is requesting for a lawsuit against Cricket for sending him a downgraded device, taking his money and violating his rights.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Cricket’s Handset Protection Program (HPP) is replacement coverage available for customers if their device is lost, stolen or damaged. [redacted] is the company that processes and completes replacement claims. When Mr. [redacted] filed a replacement claim for his [redacted] was out of his original model. As stated on [redacted]’s website ([redacted]), the replacement provided will be of comparable kind, quality and features or better. [redacted] makes every effort to send customers the exact model but follows replacement guidelines set by Cricket. Mr. [redacted] was sent a ZTE Engage as a replacement for his [redacted]. The ZTE Engage offers comparable features and has an improved camera at 8 megapixels versus the [redacted]’s 5 megapixel camera. The ZTE Engage has the most recent version of [redacted] software, 4.0 (ICS). This was an approved replacement model because it is comparable in features as well as the manufacturer’s suggested retail price.

In reviewing Mr. [redacted]’s account we see that he has had to replace his device several times within the past few months. We spoke to Mr. [redacted] on June 6, 2013 to speak with him about his complaint in detail. We offered to send Mr. [redacted] an [redacted] since his complaint stated he was having difficulty addressing his replacement with Cricket. Mr. [redacted] declined our offer and stated he was not interested. We are unable to assist him in pursuing a lawsuit.

We would like to thank Mr. [redacted] for his communication regarding his recent contact with the call center. This is not the type of customer service Cricket strives to provide to its customers. Mr. [redacted]’s complaint has been forwarded to the local management team for additional follow up and training. Mr. [redacted]’s feedback is important to us.

Cricket values Mr. [redacted]’s continued business and we trust that this explanation closes his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: I applied for 10.00 off monthly bill since nov2012 and 4 applications later denied also cricket said bill increase 1.00 mo now I find out its 2.00 per line 2 phones nobody said this before not fairDesired Settlement: not settled

Business

Response:

May 31, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a complaint

filed by [redacted] regarding Lifeline. In her complaint, Ms. [redacted] states

that she applied for Lifeline several times since November 2012. She states she

has submitted four applications that have been denied. Ms. [redacted] also states

that Cricket told her there would be a $1.00 bill increase; however she is

being charged $2.00 extra per line. Ms. [redacted] feels it’s unfair that no one

informed her of this.

We apologize to Ms. [redacted] for any inconvenience

or poor service she felt she received. Cricket strives to provide excellent

customer service and we regret when that high standard is not met.

Lifeline is a government assistance program that

grants eligible individuals a credit each month on their phone bill. Millions

of Americans benefit from this credit. Eligible customers may receive the

Lifeline credit for landline or wireless service, but the credit is only

available for one phone line per household. Cricket now offers a $10.00 Cricket

Lifeline Credit to our Pennsylvania Cricket Wireless customers

Ms. [redacted] may qualify for the Cricket Lifeline Credit

by one of two methods. Method 1 is state program-based; if Ms. [redacted] or

another person in her household is enrolled in at least one of the state public

assistance programs listed below, she may qualify. Method 2 is federal program-based

or income-based; if Ms. [redacted] or another person in her household is enrolled

in at least one of the federal public assistance programs listed below or if her

household’s total annual gross income is at or below 135% of the Federal

Poverty Guidelines, she may qualify. Ms. [redacted] will be required to provide

documentation verifying her participation in one of the federal eligible

programs or her household income if she is applying under Method 2.

METHOD 1: STATE PROGRAM-BASED

·

LIHEAP (Low Income Home Energy Assistance)

·

Medicaid Medical Assistance

·

SNAP (Supplemental Nutrition Assistance Program; Food Stamps)

·

SSI (Supplemental Security Income, not including Security Retirement

benefits)

·

TANF (Temporary Assistance for Needy Families)

METHOD 2: FEDERAL PROGRAM-BASED OR INCOME-BASED

·

NSLP (National School Lunch Program; Free Lunch Program Only)

·

Federal Public Housing

Assistance or Section 8

Income Guidelines:

·

One Person Household: $15,512

·

Two Person Household: $20,939

·

Three Person Household: $26,366

·

Four Person Household: $31,793

·

Five Person Household: $37,220

·

Six Person Household: $42,647

·

Seven Person Household: $48,074

·

Eight Person Household: $53,501

·

More Than Eight Person

Household: $53,501 plus $5,427 for each

additional household member

Ms. [redacted] must be a resident of Pennsylvania to

receive this credit. Only eligible consumers may enroll and the service is

non-transferable. Ms. [redacted] must be the head of household and no one at her

residence can receive land or wireless Lifeline service from another provider.

Lifeline can only be applied to one phone line per household, and

the name on the account must match the name of the person submitting the

application. To receive the Cricket Lifeline Credit, Ms. [redacted] must live in

Cricket’s designated service area, must meet Pennsylvania’s qualifications, and

must verify her qualification annually.

In reviewing Ms. [redacted]’s account her previous

applications were denied because Cricket was unable to verify her eligibility

or the name on the Lifeline application did not match the billing name Cricket

had on file. Our records indicate that Ms. [redacted] was approved for Lifeline and

the $10.00 discount code was added on May 27, 2013. A $10.00 credit was applied

for May 2013 and a $10.00 credit was applied for June 2013.

Beginning on March 1, 2013, Cricket began sending

SMS messages to notify all customers of the $1.00 Administrative Fee. This

Administrative Fee began appearing on customer’s bills as of March 17, 2013 and

is taxable. This means that the fee may cause an increase of more than $1.00 on

the customer’s bill depending on the city and state that the customer lives in.

When the fee is initially added to a customer’s account, $1 is billed for March

and $1.00 is billed for April at the same time because it is added to the

account in the middle of the bill cycle. After the initial bill cycle, the

Administrative Fee is $1.00 plus tax for each line of service.

The $1.00 Administrative Fee is applied per line,

per month by Cricket to help defray various costs imposed on Cricket by other

telecommunications carriers, including, but not limited to, charges imposed on

us to complete calls to and from other carriers' networks and for certain

network facilities and services we purchase from them. The Administrative Fee is

not government mandated, but Cricket is permitted by law to recover this cost

from its customers. The Administrative Fee and the components used to calculate

this fee are subject to change from time to time.

This fee helps Cricket maintain the network and

services that we provide to our customers. We understand that this fee is

unexpected and please note that most carriers charge regulatory recovery and

administrative fees.

On May 30, 2013 a courtesy credit for $4.00 was

given to Ms. [redacted] for the first two months of the Administrative Fee, but in

the future we will not be able to credit or waive this fee. If Ms. [redacted] has

additional inquiries about the fees that are associated with her Cricket

account, she is welcome to view our Terms and Conditions of Service at www.mycricket.com/termsandconditions.

We thank Ms. [redacted] for her communication and we

trust this explanation resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I purchased a Samsung smart phone when I went in on April. When I got the phone home, I would drop calls constantly. People would call and it would not ring on my end. My texts did not want to go through. I only had the phone for a week or two. I call the customer care center and he told me to stand by the window to use my phone. I explained That I did not purchase a cell phone to stand by the window. I went to the Cricket store I Bought the phone from. They claimed that since they merge with another company I had repurchased another phone in order to get adequate service. So I did that. I purchased a phone that had a $50 rebate. I get the phone home and still having the same problems with my phone. Once again I called the customer care center and explained that I was having the same problem. They said when my phone bill was due they could only give me a $20 credit and I could not keep calling them and complaining that they would not take any more money off. I never received this @20 credit. And I still never received my $50 rebate. I did not pay the bill this month due to me not getting the credit that I was promised and for the simple fact I am made to pay $50 for service that does not work. They refuse to give me any of my money back for the service or for the phones that I had to purchased. I was told that it was in the terms and conditions which they never explained. The customer care person said after you purchase their service you are suppose to go to the web sire and read the terms and service. I do not think it is fair to pay money for services that did not work.Desired Settlement: I would like this matter solved by me receiving my rebate for the phone purchased and either a phone that I can get service or my money back for service I did not receive. Or even a free month of service for my trouble. But most defiantly the rebate For the phone that I purchased and at least my money back for the services I did not receive.

Business

Response:

TO: [redacted]

FROM: [redacted] Customer Support, Cricket Wireless

DATE: July 7th, 2014

SUBJECT: Revdex.com Complaint Number # [redacted]

Ms. [redacted],

I received your Revdex.com complaint regarding a rebate issue that had yet to be resolved. From my understanding, you were due a $50 rebate from the device you purchased, but encountered problems with the redemption process.

As you and I have discussed and agreed, I have applied a $50.00 credit to your account to match the rebate owed to you. In addition, a $25 courtesy adjustment was applied for the troubles you have experienced in obtaining a resolution.

I apologize for any and all inconveniences you have endured as a result of this matter. Should you need further assistance with issue, please feel free to contact me.

Very truly yours,

###-###-####

CC: Revdex.com

Review: I had cancelled auto-bill pay the lady I had spoken with said it was removed; and I would not be charged for it. They did and over drew the account. Phone# [redacted] on account.Desired Settlement: Refund the money and pay for NSF fee. 84.12 plus the NSF of 38.00.

Business

Response:

November 15, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] for Ms. [redacted]. In his complaint, Mr. [redacted] states that Cricket charged Ms. [redacted] $84.13. This charge was unauthorized and resulted in an overdraft fee of $38.00. Cricket agreed to provide a $60.00 credit for the inconvenience. Mr. [redacted] requests a refund for the $84.13 charge and the $38.00 overdraft fee.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

After reviewing Ms. [redacted]’s account, we have confirmed that she signed up for automatic bill pay on August 29, 2013. We ask that Mr. [redacted] review our terms and conditions regarding billing and payments for additional information. Our terms and conditions can be found online at [redacted].

Section 11 (a) You may authorize recurring payment of your Cricket bill by credit card ("Credit Card"); this authorizes us to charge all amounts you owe us to the Credit Card up to seven (7) days prior to the due date and to demand immediate payment from the card issuer. Unless required by law, we will not have to give any additional notice to you or obtain additional consent from you before billing that Credit Card for Service each month. You must promptly notify us of any change in your billing address or the Credit Card you want to use for payment.

We are unable to provide a refund in the amount of $84.13 to Ms. [redacted]. This payment was applied to her bill that was due on October 13, 2013 and her account is still active. Any NSF fees that were incurred as a result of this payment were not due to Cricket error. Automatic bill pay was removed from Ms. [redacted]’s account on October 12, 2013. Per the notes from a manger on Ms. [redacted]’s account, we are able to see that a $60.00 credit was offered on October 21, 2013. On November 15, 2013, a $60.00 one-time courtesy credit was applied to Ms. [redacted]’s account for any inconvenience that was experienced.

We thank Mr. [redacted] for his communication and based on the aforementioned, request that his complaint be closed as resolved.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed.

Review: I misplaced my cell phone, when I called to report my phone lost to cricket they (Cricket) stated to do as I did, they said if you loose your phone have your service suspended until you relocate it. Cricket stated when you find your phone take it into a main Cricket store and have it reactivated. When I found my misplaced phone I called Cricket and they stated take your phone(which is still under warranty)to the main store and they will reactivate your phone. The salesperson stated she could not activate my phone, we discussed the issue for at least 2hours, so finally she (sales person) stated if I reinstate insurance she would activate the lost phone, even though I was getting my phone reactivated through my warranty because I was having a problems with. After giving her money to reinsure the phone,(the sales person had previously informed me that the phones were not worthy of insurance, she said after you've made insurance for one year, the phone would have gone off the market)and I'll have to make a co-payment to upgrade a newer model) after taking my money she said to me...I can't activate your phone. I did not know what to do at this point. I said to the sales person "you know what I am tired, just give the insurance money back, She goes "uh oh I can't give the money back to you it's in the system." once again I called the warranty dept. and the warranty person stated to me "Tell that sales person to activate your phone I went back into the store and the sales person took me through the same situation. After being so totally exhausted with Cricket I went home and call there main head quarters three times Cricket swore that they would reactive my phone , I felt like a ping pong ball after being on the phone for ONE HOUR w/o my phone being activated I decided to ask Revdex.com to assist me. (09/29/2014)Desired Settlement: I would like Cricket to do as they said they would do a reactivate my phone. When I spoke to the warranty dept. they said to me they did not understand why it was so hard for the service person in the Cricket store to follow up on activating my phone. It felt as if they knew what their policy was but just would not follow through. If you, (Revdex.com) can assist me with this issue I will be forever grateful. Thank You In AdvanceMs.[redacted] (September 29, 20140)

Business

Response:

October 17, 2014

Review: I was a current customer of the ,pay as you go plan, with cricket and was pretty satified with the service so when I had damaged my phone on 11-16-14 I decided to stay with cricket. I purchased another pay as you go phone from walmart and when I call to get it activated and to keep my same phone number not one agent could help me keep my current number not to mention they kept sending me to other departments which were help, after being transferred for this problem, keeping my same number,I finally asked if they could just give me a new number needless to say they couldnt help me with that either. I am very destrot after this poor customer service. I was on the phone a total of 1hr & 1/2 with nothing being resolved. I needed my phone so my son and I decided to activate it on line that didnt work either and cricket wireless ended up charging on my sons visa debit card 4 times, all of those transactions were all on 11/16/14. My son discovered they had taken out the money 4 times this morning 11/17/14 in the amount of $163.15. I called cricket wireless back and they explained they would put the money back onto his card in 3 days. iEven though they took the money 4 times I still have no service or number. They were horrible and I will never use anything that has to do with cricket ever again. I am prepared to carry this even further if his money is not back on his card in 3 days. The call was recorded the rep. said because I asked her.Desired Settlement: I want my sons money put back on his card and I want my money back for the phone I couldnt get activated.

Business

Response:

December 10, 2014Revdex.com

Review: I have a Cricket Pago account ([redacted]). May 18,2014 I called my Cricket no. and got the message :this number was no longer in service (Message 21 CBG).I was to have service until July 2. I called the office on the Outer Loop, Louisville, Ky. repeatedly leaving a message for [redacted] A or [redacted] or any manager to call me back. I even played a phone message from [redacted] A where she told me she had set up credits for my account which would use up the $125.90 balance on my account and expire on July 2nd. I got no replies even though the greeting says leave a message and someone will get back.I had gone to the Outer Loop office in person last Nov. (2013) when my service was cancelled and I was told I had a 0 balance. Fortunately I had made a copy of my account from mycricket.com/my account. [redacted] A and [redacted], a Credit Manager, researched my account and verified I had a balance of $125.90 . [redacted] A. and [redacted] figured it as expiring in May but we called her back and told her they had erred. She left a message on my answering machine (Nov.6, 2013) where agreed she had erred and my credits should take me to July 2nd. ( have that tape). Have not talked to her since but she did begin to make the credits. But the last credit was to have been made June 22 to July 2 for a last $5 credit on my account; all other credits were for $30 for 60 days beginning 10-29 to 12-27-2013; 12-27--2013 to 2-24-2014; 2-24 to 4-24; 4-24 to 6-22; 6-22 to 7-2-2014.I want service days from the time service was closed (I first knew 5-18) until July 2nd and some days compensation for the difficulties this has caused.. I paid for this service for my father who is disabled and got no notice from Cricket the service was closed. In all the years I have had service we have made probably less than 5 calls total because we wanted service foremergencies.We have had to file complaints before when service was without reason or notice discontinued before this issue. We always paid on time.Desired Settlement: Get service restored for days service was cut off to July 2nd and some compensation for the difficulties these numerous unwarranted discontinuances have caused.

Business

Response:

June 24, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket PAYGo service. In his complaint, Mr. [redacted] states he was to have service until July 2, 2014. He called his number on May 18, 2014 and received a message that the number was no longer in service. He had received credits to the account from a store employee for $125.90 and was told the balance would not expire until July 2, 2014. He states he was not notified that the account would be closed. Mr. [redacted] is requesting service credit for the time the account was closed until July 2, 2014 as well as compensation for the difficulties this has caused him.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.

Cricket PAYGo account balances over $30.00 will expire within 60 days from the date the “top-up” of funds occurred. Our records show that Mr. [redacted] received a top-up credit on March 18, 2014. As a result, his account balance expired and the account disconnected on May 18, 2014.

Regrettably, we are unable to reactivate his service. As of October 12, 2012 Cricket no longer offers Cricket PAYGo Daily plans. His phone may be eligible to be reactivated on a Cricket PAYGo monthly plan. We ask that he contact 1-800-274-2538 for reactivation options.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite. 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have not been able to reach any one at the the number provided (1-800-274-2538) with whom I can discuss any settlement. The number. has promps which start asking for my cell number. I give the cell number but it says there is no record of it and disconnects. I have called local Cricket numbers for a number I can use but as usual they do not call me back. I want to settle my complaint not sign up for new service at this time. I called Revdex.com today and explained my dilemma to [redacted] and she suggested I email Revdex.com to see if Cricket can send a number where I can reach a person who can discuss a settlement as she had no other number for Cricket. From Cricket's response I take they are not going to do any thing about settling disconnecting my service before the date agreed to and with no prior notice. I do not believe they are allowed to do this. [redacted] A was supposed to let me know each time she made a payment and calculated last payment would take us to July 2 (I was given no call when any payment was made but knew they were as my service continued until I found it was disconnected when I called it from my land line 5-18). I made no calls from my Cricket phone during the period from Nov.6th when [redacted] A

Review: I have had service less than a month, I am being charged for a month of service.Desired Settlement: I want to pay for the days I have service only.

Business

Response:

May 19 2014

Review: I have spoken to several people on the phone and online. They refuse to give me my money back for a month of service that has never worked. No supervisor would speak to me. I have spent at least five hours on the phone and online trying to get my service working and now just spent an hour trying to get my money back. I paid $40 for basic plan and $9.99 for sim card. Again the service has NEVER worked!Desired Settlement: I want my money back and an apology since all supervisors today between approximately 3:30 and 4:40 refused to speak to me and hung up on me twice. I have done all they asked to get service including all the time I have spent on the phone and online. This is ridiculous. And because it need to be repeated I have had not even one minute of service and they claim they can keep my money. I work hard for my money, and I want it back!

Business

Response:

October 15, 2014

Review: I reactivated my cricket broadband device which included a reactivation fee of $28.00 plus a one month service fee of $35.00 for a total of $63.00. I was instructed that all I needed to do was to plug the broadband device into my Mac laptop and service would be available. I was not able to access the service this way. After much time on the phone with Cricket trouble shooting and subsequently inquiring with Apple. I was told that the cricket broadband device is not compatible with [redacted] software on the Macbook. I went to the store where I purchase the device and they said that credits were issued thru customer service. The rep in the store called customer service from his phone where I spoke to [redacted] Employee #[redacted]. He confirmed that their broadband device/service is not compatible with my [redacted] Macbook software but that they do not offer refunds on service. I explained that I was not able to use their service so a refund should be issued. He kept repeating himself. I am looking to get my refund since they are not able to provide the service.Desired Settlement: Refund of the original paid amount of $63.00

Business

Response:

October 23, 2013

Review: Hello, I purchased the phone and agreed to pay $50/month. The plan was to include unlimited talk text, and internet services. Once I received the phone, my text did not work. All the text messages were pending and never reached the recipient. Further, there were several calls that would not go through, and the internet did not work. I returned the phone the very next week. The total purchase price for the phone and service was $373. I only received $299.00. I called several times and each time the rep argued its in the policy not to refund for service. My argument is how can I be charged for a service that did not work and further I only had the phone for a week oppose to the entire service charge of a month. I requested to speak with management or the refund department and had no success.Desired Settlement: I would like a full refund of $73.00. They did not provide the service I agreed to pay for.

Business

Response:

July 25, 2013

Review: I relocated form phoenix az to atlanta ga, paid 1200 for my galaxey 4 phone when they frist came out in arizona. I called cricket on 6/5/2014 to have my services tranfred to Atlant paid 50 dollars and was told that my phone was lock and it would take 24 to 48 hr to unlock. Today it has been 12 days and my phone still istnt on I call them EVERYDAY and I get the same answer from them 24 to 48 hr. I need my phone its my source of income I have missed work due to the fact that I dont have a phone, I am 2000 miles away from my family and I dont have my phone.Desired Settlement: if they are not able to unlock my phone I am requseting that they give me another galaxey 4 phone BRAND NEW like mine NOT A REFERBISHED ONE!!! because I paid 1200 for my phone no way I will except a use one, and give me my 1 month of service that I paid for and the extra month that they promised me

Business

Response:

June 30, 2014

Review: My phone was not recieving calls and I went into the cricket sore at ind Cricket Wireless at [redacted] the lady agent said they don't sell phones, but she went into another room and came out with a cricket phone which she said cost $50.00 and I paid her with my debit card,yesterday I went to cricket store in [redacted]and the lady agent said I was lied to by the clerk at the cane run store, (fraud) she said the phone I purchased is only worth $20.00. I she use fraud against me,I would like my money refunded and the phone returned to them or my $25.00 dollar difference in payment. thank youDesired Settlement: A full refund and I return the phone to them,or $25.00 dollars.

Business

Response:

March 4, 2014

Review: I phoned Cricket to hook up my broadband for internet service. I payed 45.00 for a month of service. When I tried to download the broadband onto my computer it wouldn't work. So I called them and talked to tech support at that time they informed me that the broadband was not compatible with windows 8. So I asked them to please reimburse me the money that they took from my card not even 10 minutes earlier. At that time they informed me that they did not do refunds. So now I am out of 45 dollars and I have no internet service. I feel like they stole my money. I don't know what to do. I have a activated broadband I can't use. Why didn't they tell me that this would not be compatible with the windows8 when I first enquired about getting the broadband activated. Please help me. All I want is my money back. Thank you, [redacted]Desired Settlement: I would like my 45 dollars to be put back on my card.

Business

Response:

May 14, 2013

Revdex.com

Online Complaint

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her complaint,

Ms. [redacted] states that she started service with Cricket using her existing

broadband modem. Ms. [redacted] was unable to connect to the internet and when she

called Cricket for assistance, she was told that her modem was not compatible

with her Windows 8 software. Ms. [redacted] then requested a refund but was told by

a representative that Cricket does not issue refunds for service. Ms. [redacted] states that she was not informed her that her broadband modem would not be

compatible with her current software. Ms. [redacted] requests a refund for services

she is not able to use in the amount of $45.00.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

According to Cricket’s terms and conditions,

monthly service charges are non-refundable even if service is terminated or

modified before the billing cycle ends.

Unfortunately, we are unable to fulfill Ms.

[redacted] request for a refund of $45.00.

We thank Ms. [redacted] for her communication

and we trust that this explanation resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I don't understand.. Basically they said the same thing they have already told me... That's it?? They just get away with stealing my money??

Business

Response:

May 16, 2013

Revdex.com

Online Complaint

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her complaint,

Ms. [redacted] states that she started service with Cricket using her existing

broadband modem. Ms. [redacted] was unable to connect to the internet and when she

called Cricket for assistance, she was told that her modem was not compatible

with her Windows 8 software. Ms. [redacted] then requested a refund but was told by

a representative that Cricket does not issue refunds for service. Ms. [redacted] states that she was not informed her that her broadband modem would not be compatible

with her current software. Ms. [redacted] requests a refund for services she is not

able to use in the amount of $45.00.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

We contacted Ms. [redacted] on May 16, 2013 and

advised her that a refund request for $45.00 due to overpayment has been approved

back to her credit card. This process can take 3-5 business days. We cancelled

her account on May 16, 2013 and advised her that no further payments will be

processed. Ms. [redacted] was satisfied with this resolution.

We thank Ms. [redacted] for her communication

and we trust that this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I purchased a new [redacted] phone from the cricket store at [redacted] in Oct. 2013. I returned to the store the next day because the phone didn't work & the battery would die with in a4-5 hours. The salesman put the phone though some tests & told me I need to update my phone though & started helping another customer. I kept returning to the store 6 times now they say the phone is no good & want me to pay insurance fee of $10 . I paid $79.99 & now they are selling the phone for $29.99. I feel I paid for a new phone already but never got what I paid for. I have been paying for service that lm not receiving. I just want a working phone.Desired Settlement: I want a phone that can make & receive calls . Either fix this phone or give me a new phone that I paid for. Credit my account for the time I paid for & didn't receive service.

Business

Response:

January 13, 2014

Revdex.com

Online Complaint

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he purchased a new phone from a Cricket store. He returned to the store the following day because the phone didn't work. The store employee tested his phone and told him he would need to update the phone. He returned to the store six times, and they are asking him to pay a $10.00 insurance fee. Mr. [redacted] states that he paid $79.99 for the phone but the store is now selling it for $29.99. Mr. [redacted] is requesting a replacement phone so that he can use his service. He is requesting a credit for the time he has been without service.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

All new phones that are purchased from Cricket come with a one year manufacturer’s warranty. Please be advised, we offer the following replacement options: Two Day Shipping- $10.00, Overnight Shipping-$20.00, Same Day Exchange- $50.00. Mr. [redacted] can contact the manufacturer directly to avoid the fees that Cricket charge for warranty replacements.

Our records show that Mr. [redacted] ordered a replacement at the Cricket store on January 4, 2014. He paid a $10.00 shipping fee for his replacement. ** a courtesy, the store employee issued a $10.00 credit to Mr. [redacted]’s bill the same date the replacement was ordered. Regrettably, we are unable to issue additional credits to Mr. [redacted]’s account for the time he has been without service, as he has already received a credit of $50.00 on December 17, 2013 for this issue.

We value Mr. [redacted]’s feedback, and it has been forwarded to the store manager for review and follow up with the employees involved.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I purchased a new [redacted] Discover phone last Oct. but it never worked from the minute I got the phone. I took the phone back the next day & they told me I need to refresh my phone! It still didn't work. I returned to the store 4 more times & they kept saying the same thing. After 30 days they told me the phone was no good & I needed to buy a new one because it was over 30 days. I returned again & talked to [redacted] the rep. that first helped me & he credited my account for the $10 replacement fee. They told me it would be 3 days but I went without my phone for 9 days & I went in & my new phone was already there but they never called or emailed me to notify me it was there. I have had my new phone for approximately 10 days & it's locking up also. Do they sell used phones. I called & they are going to take everything off my phone again in the factory reset. I lost my sons xmas pics. already. Now I am going to have to send the phone to [redacted] & go without my phone for 15 days & pay Cricket for service . I have paid for two & a half months service & not received it! I'm disabled & my son cannot reach me on his phone that I'm paying for. He tried to call me this morning but couldn't get me. Why can [redacted] fix or replace phones free but not Cricket. I didn't buy my phone online. I bought it in the store but they keep charging me to ship the faulty phone they sold me.

Review: I have two phone lines my bill was due 3/8/2013 I paid a bridge payment first and then I paid the rest of my bill and I have receipts to prove that I paid my bill, and they turned my phone off three times that month claiming I never paid my bill and they told me to send them a copy of my receipt , so I faxed my copy of my receipts to the retention department and they still claiming they never received it.( My bill was suppose to be 110.00, but they gave me a discount because they sold me a new apple I- phone and a refurbished Apple I-phone, and the refurbished one didn't work as they promised it would, so I ended up having to pay an additional 250.00 to get a brand new Apple Iphone so they told me they would take charge me 89.00 dollars plus tax for my first month billDesired Settlement: I would at least like some money credited back to my account or a month free for my inconvenience

Business

Response:

May 02, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a payment research on her

account. In her complaint, Ms. [redacted] states that her services have been turned

off three times in the month of March. She states that she has paid her bill

but Cricket has not received her payments. Ms. [redacted] also states that she has

faxed in copies of her payment receipts to Cricket, which were also not

received. Ms. [redacted] requests a month of free service due to this

inconvenience.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

A phone call was made to the phone number listed on Ms. [redacted]’s

complaint (513-834-7518) on April 30, 2013 and on May 02, 2013. A voicemail was

left for Ms. [redacted] advising her to contact Cricket regarding this matter. At

this time we have not received any communication from Ms. [redacted] and will be

closing this complaint due to lack of information provided.

We thank Ms. [redacted] for her communication

and we trust that this explanation resolves her complaint. If Ms. [redacted] wishes

to pursue her complaint, she may contact Cricket at 1-800-CRICKET.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had already wrote a complaint and I had someone supposedly from Cricket by the name Of Josh contact me he told me he got the complaint from the Revdex.com and wanted to speak to me I have been trying to contact him since 4/30/2013 from when he called me and I always get a voice mail saying that no one could be reached and the operator was busy. So I called today 05/07/2013 his answer machine came on so I left another message but as I was hanging up something told me to call back so I did just that and some guy picked up and told me I had the wrong number talking about the company closed down and the number was switched to his cell phone

Review: my complaint is that cricket is saying that they do not allow 411 calls anymore for 45.00 and 55.00 plans anymore but, they never sent out any notices to my address informing us of the changes. They want to charge 2.00 a call for 411 calls now . I tried talking to the supervisor but the person talking to me said they were busy and didn't have time to talk to me. I was displeased with the call center and personnel should be trained better.Desired Settlement: I want an apology for their lies to me and to put 411 calls back on my plans for no additional charges like it was before.

Business

Response:

October 8, 2013

Review: On 10/16/2014 I paid my bill of 51.00 with Cricket wireless. On 10/24/2014 the phone I had purchased from them less then a year ago for 500.00 died, on 10/25/2014 I went into the Cricket main branch to complain and they said there was nothing that they could do except sell me another phone. I left and cancelled my service with them and transferred my number to a new provider. Today I contacted their customer service to request they refund the balance of the unused monthly fee I paid them on the 16th refunded to me. They have refused to do this and I would like to file a complaint with the Revdex.com.Desired Settlement: I would like the unused balance of the monthly fee I paid to them refunded.

Business

Response:

November 14, 2014Revdex.com

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Description: TELEPHONE COMMUNICATIONS, TELEPHONE COMPANIES, CELLOPHANE & CELL MATRLS & PRODUCTS, CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 201 Smithfield St, Pittsburgh, Pennsylvania, United States, 15222

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