Cricket Communications Inc

Review: I have two phone lines my bill was due 3/8/2013 I paid a bridge payment first and then I paid the rest of my bill and I have receipts to prove that I paid my bill, and they turned my phone off three times that month claiming I never paid my bill and they told me to send them a copy of my receipt , so I faxed my copy of my receipts to the retention department and they still claiming they never received it.( My bill was suppose to be 110.00, but they gave me a discount because they sold me a new apple I- phone and a refurbished Apple I-phone, and the refurbished one didn't work as they promised it would, so I ended up having to pay an additional 250.00 to get a brand new Apple Iphone so they told me they would take charge me 89.00 dollars plus tax for my first month billDesired Settlement: I would at least like some money credited back to my account or a month free for my inconvenience

Business

Response:

May 02, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a payment research on her

account. In her complaint, Ms. [redacted] states that her services have been turned

off three times in the month of March. She states that she has paid her bill

but Cricket has not received her payments. Ms. [redacted] also states that she has

faxed in copies of her payment receipts to Cricket, which were also not

received. Ms. [redacted] requests a month of free service due to this

inconvenience.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

A phone call was made to the phone number listed on Ms. [redacted]’s

complaint (513-834-7518) on April 30, 2013 and on May 02, 2013. A voicemail was

left for Ms. [redacted] advising her to contact Cricket regarding this matter. At

this time we have not received any communication from Ms. [redacted] and will be

closing this complaint due to lack of information provided.

We thank Ms. [redacted] for her communication

and we trust that this explanation resolves her complaint. If Ms. [redacted] wishes

to pursue her complaint, she may contact Cricket at 1-800-CRICKET.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I had already wrote a complaint and I had someone supposedly from Cricket by the name Of Josh contact me he told me he got the complaint from the Revdex.com and wanted to speak to me I have been trying to contact him since 4/30/2013 from when he called me and I always get a voice mail saying that no one could be reached and the operator was busy. So I called today 05/07/2013 his answer machine came on so I left another message but as I was hanging up something told me to call back so I did just that and some guy picked up and told me I had the wrong number talking about the company closed down and the number was switched to his cell phone

Review: I phoned Cricket to hook up my broadband for internet service. I payed 45.00 for a month of service. When I tried to download the broadband onto my computer it wouldn't work. So I called them and talked to tech support at that time they informed me that the broadband was not compatible with windows 8. So I asked them to please reimburse me the money that they took from my card not even 10 minutes earlier. At that time they informed me that they did not do refunds. So now I am out of 45 dollars and I have no internet service. I feel like they stole my money. I don't know what to do. I have a activated broadband I can't use. Why didn't they tell me that this would not be compatible with the windows8 when I first enquired about getting the broadband activated. Please help me. All I want is my money back. Thank you, [redacted]Desired Settlement: I would like my 45 dollars to be put back on my card.

Business

Response:

May 14, 2013

Revdex.com

Online Complaint

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her complaint,

Ms. [redacted] states that she started service with Cricket using her existing

broadband modem. Ms. [redacted] was unable to connect to the internet and when she

called Cricket for assistance, she was told that her modem was not compatible

with her Windows 8 software. Ms. [redacted] then requested a refund but was told by

a representative that Cricket does not issue refunds for service. Ms. [redacted] states that she was not informed her that her broadband modem would not be

compatible with her current software. Ms. [redacted] requests a refund for services

she is not able to use in the amount of $45.00.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

According to Cricket’s terms and conditions,

monthly service charges are non-refundable even if service is terminated or

modified before the billing cycle ends.

Unfortunately, we are unable to fulfill Ms.

[redacted] request for a refund of $45.00.

We thank Ms. [redacted] for her communication

and we trust that this explanation resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I don't understand.. Basically they said the same thing they have already told me... That's it?? They just get away with stealing my money??

Business

Response:

May 16, 2013

Revdex.com

Online Complaint

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by [redacted] regarding a refund request. In her complaint,

Ms. [redacted] states that she started service with Cricket using her existing

broadband modem. Ms. [redacted] was unable to connect to the internet and when she

called Cricket for assistance, she was told that her modem was not compatible

with her Windows 8 software. Ms. [redacted] then requested a refund but was told by

a representative that Cricket does not issue refunds for service. Ms. [redacted] states that she was not informed her that her broadband modem would not be compatible

with her current software. Ms. [redacted] requests a refund for services she is not

able to use in the amount of $45.00.

We apologize for any inconvenience or poor service Ms. [redacted] felt she

received. Cricket strives to provide excellent customer service at all times,

and we regret when that high standard is not met.

We contacted Ms. [redacted] on May 16, 2013 and

advised her that a refund request for $45.00 due to overpayment has been approved

back to her credit card. This process can take 3-5 business days. We cancelled

her account on May 16, 2013 and advised her that no further payments will be

processed. Ms. [redacted] was satisfied with this resolution.

We thank Ms. [redacted] for her communication

and we trust that this action resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: I bought a cricket for 30.00 at walmart and I pay 40.00 every month . Every time I go to use it I have trouble getting on the internet and staying on it because it keeps cutting off. It says there is no internet or that it is not recognized.Desired Settlement: I just want better service.

Business

Response:

June 10, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam:

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket Broadband service. In her complaint, Ms. [redacted] states that she is experiencing trouble with her Broadband service. She states that every time she tries to connect her service has trouble connecting and staying on. She states that her service keeps cutting off and says ‘no internet’ or that the device is not recognized. Ms. [redacted] is requesting better internet service.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service at all times, and we regret if that high standard is not met.

A representative from Cricket’s technical support department attempted to contact Ms. [redacted] on June 8, 2013 and again on June 10, 2013. We were unable to reach Ms. [redacted] to troubleshoot the issues that were described in her complaint. If Ms. [redacted] is still experiencing an issue when connecting her Broadband device, she may contact [redacted] at [redacted].

We thank Ms. [redacted] for her communication and we trust this explanation resolves her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: This will be the FOURTH time I will be complaining to the the Revdex.com about this company. So the new situation is this. So my phone which I have been in and out of the main store in [redacted], now a total of 11 times for this phone, finally went out on me. So what do I do I call Cricket Customer service and tell them again about my phone and they tell me that I have to go to the manufacturer to do a warranty exchange. So I call up Huawei the makers of my phone and this is where the run around begins. Huawei tells me that Cricket has a contract with them that states that Cricket will be doing all exchanges for Huawei thru their corporate stores. So I ahead again to the store and they tell me that there is no such contract with Huawei. Huawei tells me there is and they contact the store for me and guess what there is a contract between Huawei and cricket. So I call up Cricket and inform them of my problems. I am informed that because of all my problems I will be switched out of my phone in-store. I told the customer service rep. that I know they don't have this phone in-store because I ordered it online, she proceed to tell me she was leaving a note on my account to switch me to another phone that was the same price of the phone I bought. So I head over, surprised to no one, the manager flat out tells me they can't not help me and refused to show me the notes on my own account. So with no choice I go ahead and do the warranty exchange that leaves me without a phone for the last 5 days and because of the work I do lost hundreds in income and have been unable to contact my daughter. Well the problems do not stop here. I go to activate an old phone cricket phone that I bought when I first started when them and come to find out that I can not due to the fact that the ESN number had been stolen and used on an illegal account cricket refused to do anything to cancel the illegal account even though they told us to go to a corporate store to verify that I had possession which I did, and still nothing...Desired Settlement: First I would like to be credited for the all time and money I have spent going from store to store, i'm not asking for millions but I was told I would be credited a months bill. Also I would like to be place into a new phone not one that refurnished I paid for a brand new phone I would like to get a brand new phone I was promised galaxy S3 and I think with all the time and money I have lost trying to get all this fixed and getting the run around getting the S3 or S4 is the least Cricket can do.

Business

Response:

July 9, 2013

Review: Hello, I purchased the phone and agreed to pay $50/month. The plan was to include unlimited talk text, and internet services. Once I received the phone, my text did not work. All the text messages were pending and never reached the recipient. Further, there were several calls that would not go through, and the internet did not work. I returned the phone the very next week. The total purchase price for the phone and service was $373. I only received $299.00. I called several times and each time the rep argued its in the policy not to refund for service. My argument is how can I be charged for a service that did not work and further I only had the phone for a week oppose to the entire service charge of a month. I requested to speak with management or the refund department and had no success.Desired Settlement: I would like a full refund of $73.00. They did not provide the service I agreed to pay for.

Business

Response:

July 25, 2013

Review: I was wanting to remove a line which is no longer required via customer service #611. The individual on the other line refused to do it and started trying to get me to keep it on. I told him to remove it he still refused and the line hung up on me. had to go to the store and pay to get it removedDesired Settlement: have them be aware of what they are doing is in poor business practices.

Business

Response:

August 2, 2013

Review: The last time I went to Ramos communications he gave out my address the location of the store is 790 peoria, with the privacy law so very active in the state of Colorado it is against the law for him to do this if it continue I will file a suite. If I was my address and number given out I know how to do so.Desired Settlement: Unknown

Business

Response:

August 16, 2013

Review: I contacted Cricket on Monday, 8/19/13 to order a phone and also sign up for monthly service. I was asked for a shipping address for the phone and gave my home address. I was not informed that a signature was required upon delivery or I would have given them my office address. The next day I received an email advising that a signature would be required upon delivery. I contacted Cricket customer service and was transferred 9-10 times all over the [redacted]. I repeatedly asked for a customer service phone number in the United States, but was refused every time. I asked to immediately cancel the transaction and was told that cannot be done until I receive the phone. I explained what should have been obvious, but clearly wasn’t, as it is one thing to speak English, it is a whole other issue to understand English. How can I receive the phone when I am not at home to sign for it? Why wasn't I advised that a signature was required? Because the customer service representatives were speaking from a script and were obviously not instructed to use logic, reason or basic respect. I was refused when I asked to speak to supervisors, I was disconnected and each time I called back, had to go through the scenario again with a new, equally unhelpful representative. You can't provide customer service when your employees don't understand what it is they're talking about.Desired Settlement: I would like my credit card IMMEDIATELY credited and to never have anything more to do with Cricket.

Business

Response:

August 28, 2013

Review: I purchase a $30 broadband card from [redacted] for my laptop. When I called to activate the service, I explained to the agent that I would be traveling to [redacted] and [redacted]. I asked if the service would work in both locations, he verified that it would. When I tried to use it in [redacted] I received error messages saying that it couldnt connect. When I reached ** and called customer service, the agent proceeded to tell me that my service was cancelled. Then he explained that the broadband wouldnt work in ** because they dont have coverage. I told him that I would like credit for the $30 since they couldnt provide the service. He told me to go back to the store where I purchased the card. I returned to [redacted], and of course they couldnt issue the credit because the card was activated by Cricket. [redacted] said that I would have to get the credit from them. I called Cricket back and explained what happened and they refused to give me any credit. So I basically paid for a service that I did not receive.Desired Settlement: Either refund my money or give me credit for service

Business

Response:

September 12, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket broadband service. In her complaint, Ms. [redacted] states that she purchased a $30.00 broadband payment card from [redacted]. She called Cricket to activate the service and explained that she would be traveling to [redacted] and [redacted]. The Cricket representative told her that her service would work in those locations. When Ms. [redacted] arrived in [redacted] she found that her service was not working, upon calling customer service, she was informed that her account was cancelled. Ms. [redacted] is requesting a refund or credit for the service because she was unable to use it.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

It appears that Ms. [redacted]’s account was disconnected on September 25, 2013 in error. We apologize for this oversight. Our records show that she reactivated her broadband service on account number [redacted]. Because Cricket service charges are nonrefundable, we have applied a $30.00 credit to this account.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: on august 4th 2013 I bought phone minutes totalling the amount of 70 dollars a 25 dollar prepaid card and a 45 dollar card. I called when I got home to add them to my phone. I was informed that for my kind of account they usually don't accept the type of cards I bought because they prefer me to use my debit card. the customer service lady then told me I could use them for this time only which was fine with me . (if I had known everything that would transpire I would have just went to the store and got my money back). my phone was turned on and stayed on for about 5 days, I called to ask what was going on because I had paid my bill the week before. they informed me that there was an investigation going with my phone because of my cards. so after about 20 minutes they told me it would be about a week before they could turn my phone on. I was not happy but allowed it to stay that way . I called back still waiting for my phone. to be turned back on. they still had no answers for me . by this point I was very upset because I have drs offices that call for my child . I didn't want to have to go thru another carrier and have to change my number. to make a long story short my phone was off a total of 19 days in august, they credited some of my money back but in September I ended up having to pay 17 dollar and my phone is now off again. I have no idea what to do. I feel like they don't care because they are a big company.Desired Settlement: I would like my phone turned back on and an apology for their actions I do not like being without a phone and feel like ive been their customer for over a year I deserve respect.

Business

Response:

September 20, 2013

Review: I went into the Cricket Store at [redacted] in [redacted] on July 22, 2013 to find out why my cell phone was not charging. The salesman said the phone "was no good" and that over time the charger stops working because the plug wears out. In the meantime, he sold me a "better" phone which turned out to be piece of junk. It's unfortunate that I did not realize until I went to the [redacted] concert that the camera on the phone did not work. When I used the camera it caused all of the features on the phone. to stop working. The next day, I reprogrammed the phone by dialing [redacted], the phone reset, but then the problem occurred again. I then took the phone into the Cricket store on [redacted] in [redacted]. The reps in the store are anxious to sell their products, but they are not happy to hear about problems with the products they sell. After waiting in the store for 25 minutes the rep finally waited on me, only to send me home with the same broken phone that I came into the store with. He advised me to contact their service repair company by dialing [redacted] since I'd had the phone 34 days which was 4 days longer that the 30 days they require the cell phone be replaced. I explained to him that the camera never worked and I'd only discovered it when I went to the concert. He apologized and said "there is nothing" he can do. I contacted their repair company and I was told that I had to pay to ship the phone to them. When I refused to spend additional monies on the phone, I contacted [redacted] direct. Their rep explained the process and since it would leave me without a phone for 2 weeks, she suggested I go to Cricket and ask for a loaner. I went to Cricket and asked for a loaner, and found they don't give loaners. Since I had my old phone, I asked Cricket to allow me to use that as a loaner, they said they would charge me a fee.I refused to pay a fee.I told them I've been a loyal customer, he said, "sorry I can't help you". I left the store and promised that I will be closing my acctDesired Settlement: I want Cricket to acknowledge my relationship with them by refunding my money. They can have all of the items back that was on the receipt of the cell phone purchase. I am a very unhappy Cricket consumer. I've contacted [redacted] who is repairing the phone, to see if they would refund me. Their representative responded to advise me to contact Cricket direct for a refund. Since I'd already done so, I decided to launch this complaint. Cricket is CUSTOMER UNFRIENDLY unless you are spending money.

Business

Response:

September 19, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a Cricket store. In her complaint, Ms. [redacted] states that she visited a Cricket store because her phone was not working properly. The sales representative told her the phone was broken, and sold her a new one. She realized that the camera on her new phone didn’t work, so she returned to the store. They would not replace her phone because she had her phone for 34 days. She was referred to Cricket customer service, and was told that she would need to pay to ship the defective phone back. Ms. [redacted] refused to pay any additional costs to receive a new phone. She contacted [redacted] directly, and was told that their repair process takes two weeks. The [redacted] employee recommended that Ms. [redacted] visit a Cricket store to request a loaner phone, but upon returning to the store she found that they do not have loaner phones available. Ms. [redacted] is requesting a refund for her phone.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Ms. [redacted]’s complaint was forwarded to the [redacted] in her area. They have made several attempts to contact Ms. [redacted] and have left voicemails for her. The Cricket store is willing to replace her phone free of charge. If this is not acceptable to Ms. [redacted], the store is willing to issue a complete refund. They will continue to try to get into contact with Ms. [redacted] so that her complaint can be resolved.

We thank Ms. [redacted] for her communication and trust that this action properly addresses her concern.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not agree that Cricket Representatives have tried to contact me and I do not trust that their representative will honor the resolution provided in their response, specifically because I have not gotten any phone calls from Cricket, nor have I had any messages left on either my home or cell phone.

Review: my complaint is that cricket is saying that they do not allow 411 calls anymore for 45.00 and 55.00 plans anymore but, they never sent out any notices to my address informing us of the changes. They want to charge 2.00 a call for 411 calls now . I tried talking to the supervisor but the person talking to me said they were busy and didn't have time to talk to me. I was displeased with the call center and personnel should be trained better.Desired Settlement: I want an apology for their lies to me and to put 411 calls back on my plans for no additional charges like it was before.

Business

Response:

October 8, 2013

Review: When I purchased this phone I was informed that my payment would be taken out on the 20th of each moth roughly around the 18th for my cricket payment and my loan payment. I just checked my bank account and found out that it was over drafted do to the payment that was pending that has already been posted yet. I have been paintent but it has been affecting me finanically isn't very professional. It messing up with other things I have, I would have never dealt with this if that was so.Desired Settlement: I would love to have some payments dropped do to the finanical issues I had to incur while purchasing the phone and making the payment. I almost won't to cancel my services.

Business

Response:

Review: I purchased a new [redacted] phone from the cricket store at [redacted] in Oct. 2013. I returned to the store the next day because the phone didn't work & the battery would die with in a4-5 hours. The salesman put the phone though some tests & told me I need to update my phone though & started helping another customer. I kept returning to the store 6 times now they say the phone is no good & want me to pay insurance fee of $10 . I paid $79.99 & now they are selling the phone for $29.99. I feel I paid for a new phone already but never got what I paid for. I have been paying for service that lm not receiving. I just want a working phone.Desired Settlement: I want a phone that can make & receive calls . Either fix this phone or give me a new phone that I paid for. Credit my account for the time I paid for & didn't receive service.

Business

Response:

January 13, 2014

Revdex.com

Online Complaint

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he purchased a new phone from a Cricket store. He returned to the store the following day because the phone didn't work. The store employee tested his phone and told him he would need to update the phone. He returned to the store six times, and they are asking him to pay a $10.00 insurance fee. Mr. [redacted] states that he paid $79.99 for the phone but the store is now selling it for $29.99. Mr. [redacted] is requesting a replacement phone so that he can use his service. He is requesting a credit for the time he has been without service.

We apologize to Mr. [redacted] for any inconvenience or poor service he felt he received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

All new phones that are purchased from Cricket come with a one year manufacturer’s warranty. Please be advised, we offer the following replacement options: Two Day Shipping- $10.00, Overnight Shipping-$20.00, Same Day Exchange- $50.00. Mr. [redacted] can contact the manufacturer directly to avoid the fees that Cricket charge for warranty replacements.

Our records show that Mr. [redacted] ordered a replacement at the Cricket store on January 4, 2014. He paid a $10.00 shipping fee for his replacement. ** a courtesy, the store employee issued a $10.00 credit to Mr. [redacted]’s bill the same date the replacement was ordered. Regrettably, we are unable to issue additional credits to Mr. [redacted]’s account for the time he has been without service, as he has already received a credit of $50.00 on December 17, 2013 for this issue.

We value Mr. [redacted]’s feedback, and it has been forwarded to the store manager for review and follow up with the employees involved.

We thank Mr. [redacted] for his communication and trust that this explanation properly addresses his complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I purchased a new [redacted] Discover phone last Oct. but it never worked from the minute I got the phone. I took the phone back the next day & they told me I need to refresh my phone! It still didn't work. I returned to the store 4 more times & they kept saying the same thing. After 30 days they told me the phone was no good & I needed to buy a new one because it was over 30 days. I returned again & talked to [redacted] the rep. that first helped me & he credited my account for the $10 replacement fee. They told me it would be 3 days but I went without my phone for 9 days & I went in & my new phone was already there but they never called or emailed me to notify me it was there. I have had my new phone for approximately 10 days & it's locking up also. Do they sell used phones. I called & they are going to take everything off my phone again in the factory reset. I lost my sons xmas pics. already. Now I am going to have to send the phone to [redacted] & go without my phone for 15 days & pay Cricket for service . I have paid for two & a half months service & not received it! I'm disabled & my son cannot reach me on his phone that I'm paying for. He tried to call me this morning but couldn't get me. Why can [redacted] fix or replace phones free but not Cricket. I didn't buy my phone online. I bought it in the store but they keep charging me to ship the faulty phone they sold me.

Review: I went into the cricket store at 223 w golf rd, schaumburg Il to purchase a 4g lte Samsung galaxy s3. After purchasing the phone and a few weeks by, I've noticed that my phone has not received any 4g service. When I called 1800-cricket hot line they told me there is no 4g service in my area, and put me on hold. A few moments later a representative answered to tell me that I was in a location with 4g capabilities and I needed the 5 gb data to get it. I checked my account and was not true. My account with the 2.5gb was capable of 4g. Then they put me on hold for 5 mins to transfer me to a complete different service. My biggest complaint is why sell me a service that was not available?Desired Settlement: customer service is very poor. I know have a phone that I paid $330 for that does perform the way I hoped.

Business

Response:

March 7, 2014

Review: I switched to Cricket in December 2013, ordered a brand new phone and paid for the service. The first time they screwed up setting my market district in [redacted] instead of [redacted] area. So in order to get this issue resolved after arguing with Cricket representatives I had to call corporate because they wanted me to pay ANOTHER month in advanced for them to fix THEIR mistake. So finally after driving to a [redacted] store and them telling me they can't fix it and had them call corporate they fixed the issue. So now that's fixed the Internet won't work unless its connected to a wifi network and if it does load it's very slow. You can't play videos on you tube or listen to music like you could with straight talk. So I call them again and they trouble shoot every option possible and then have me reset the phone to factory reset losing all of my information and contact in the mean time and it still didn't work. There was a ticket filed with the people higher up from the call center and after two weeks they finally call me back and I tell them that the Internet works with wifi only so of course they close the case. Now my Internet and such still doesn't work I called again for them to do the troubleshooting and they can only credit me $10. When I've been paying for a service that is not fully functional for 3 months now and they claim they want to fix the problem but they want me to pay $41.00 just to take my money and take their time claiming they are fixing my phone. I've payed over $150 to them already for a service that partially works. I am about to switch back to straight talk. Their customer service reps and their policies do absolutely nothing for their customers.Desired Settlement: I want my money refunded. I've payed for a phone and three months of service that I can only use when there is wifi available.

Business

Response:

March 4, 2014

Review: Purchased my phone from a radio shack on jan 23, 2014. on or about the 24th of February my phone does not come on, after trouble shooting the phone AS suggested by [redacted] I still have no phone. The customer service rep failed to ask me about insurance and is now telling me there's nothing I can doI would like this case reviewed in the hopes that I be given another phone that works.Desired Settlement: I would like a new phone hopefully one that works because this is the only way my kids teachers can get in contact with me

Business

Response:

March 5, 2014

Review: The horrible customer service. False advertisement. I have been a long term customer off and on due to customer service. I was going thru financial issues which cause me to let my phone get disconnected. My bill cycle is due every month on the 15th. I requested a payment extenuation thru the automated mobile web system. It initiated. I payed within 48 hours the extension fee. They refused to restore my service. I was on the phone for an hour with different reps they refused stating it a policy to do with 24 hours.. They was no fine print stating that on the portal or inside any store. So I waited until I had the first and payed my bill feb 6th. So my service been restricted for almost a full month. My bill comes again on the 15th of February requesting the full amount. From my knowledge this is a prepaid service. How can you still charge the full amount if my due date is still the 15th. I haven't used a full month worth of service due to my due date still on the 15th. My serviced was hotlined requesting full payment again. They are scamming people. They also sent a pay know we pay for days you haven't used you service do to account being hotlined. They have yet to credit me or anything. Nor the try to.Desired Settlement: I deserve an appology for starters. I would like a month of free service or money off to buy a new phone. I have never been thru such trouble with a phone company I faithfully pay every month.

Business

Response:

February 28, 2014

Review: order a phone from cricket within a week it would get very hot on face you have to lay it down. called cricket about this and they sent me to corporate store in which they stated they do not handled any thing to do with on line phones nor replacements for phone on line phones. called cricket back told them this and the said they would replace phone and gave me an address to send old phone back 3-18-14 said phone would be replace in 48 hrs. on 3- 28-14 got run around told to go to store again no phone is in route they are giving me run around untill warrenty runs out upon ordering they took information that lowers bill when use credit card to 45.00 and they did not do that trying to get 60.00. if want that would have got an contract phone bill is cheaper.Desired Settlement: want replacement phone at 50.00 including tax as advertise or return this burn you face phone with refun not in 30 days it was not 30 days they took money.

Business

Response:

April 9, 2014

Review: Last month I went to my local Cricket store to sign up for the 5 phone plan for $100. I was charged $450 for 4 phone needed to sign up for the plan. I purchased 2 Samsung Galaxy Discovers & 2 Cricket Engages phones. I went to pay my first bill today and it was $194. I called they said I had to go to the store which I did. I don't feel like I got very good service. I noticed the phone I just purchase were $29.99 & $79.00 totaling $217.98, for 4 phones. I have no idea why I was charged $450. I feel totally ripped off and I am unhappy about the time consuming problems with the billing. Somehow I was shorted a phone also. I still need another Cricket Engage.Desired Settlement: I would like the $232.02 I was overcharged refunded and a Cricket Engage phone w/phone number to complete my five phone plan.

Business

Response:

April 1, 2014