Cricket Communications Inc

Review: I have been a Cricket customer for many years. At the beginning of October I added 4 more lines to my phone with one # being ported over from a different carrier. The agent in the store did not ask me for a pin # for this port, so it did not go through. I called the 800Cricket # and they got the pin # and initiated the port, but they put in the wrong pin #, so again it did not go through. I spent many hours in the store and on the phone trying to get this resolved. I was told the wrong pin # was entered and they could not change it. They said the port was stuck and they could not cancel the port, or remove the phone from the account. They attempted to change the # for that line and instead changed the wrong phone #. They changed my phone # that I have had for years. After 24 hours they were able to change it back to the right state, but could not give me back my same #. I waited and the store agent called me back last week saying they had a resolution. Along with a $30 credit they would give me the demo phone (ZTE Overture, same as the stuck phone) with a new # on a new account and move the other 4 lines over to that new account and let the stuck phone just expire with no payment.I called into the 1800Cricket phone # again and asked them about the port and I spoke to someone that was actually able to get the port to go through! It was working correctly, so I called back to get that # changed finally. I spoke to someone else and they verified the phone # many times with me and then gave me the new # after the change. Well, they changed MY # again, which was the wrong one!! So I called back and explained everything again and the rep I was able to speak to that time did manage to change the right # to the right zip code, but was not able to change my # back to the correct zip code. He said he tried, but it did not work. I asked to speak to a supervisor and after waiting a few minutes one was put on the line. She was not able to change either number or give me back the credit that was removed.Desired Settlement: I would like to get a free Samsung Galaxy 5, or even a 4 for all of this mess, or at the very least a free month of service. This is beyond ridiculous and now my phone # has been changed TWICE by mistake from a "system glitch that NEVER happens". If this cannot be resolved to my liking, I will be leaving Cricket as soon as I can and let everyone else know NOT to use Cricket as they mess up your account, or their systems do and they wont do anything to fix it or make excuses.

Business

Response:

November 24, 2014Revdex.com

Review: I purchased this Cricket phone used. Before I purchased it we called Cricket customer service to check that it was unlocked. We were told that yes it was unlocked and would work with AT&T service. Well we went to use the phone and it didn't work. I went to Cricket online chat and asked again if it was unlocked. I was told twice in the conversation it WAS unlocked, I do have a copy of that conversation. Phone still didn't work so I called Cricket again. I was told after a 32 minute wait to go back to online chat so they could give me a code. Back on chat I was treated very rudely and told the phone was never unlocked that the other Cricket agents had misinformed me. She proceeded to tell me the phone had to have six months of service. I told her the phone was in service from Feb 2014 to November 2014. She said well the owner should have entered a code and ended our conversation while I was still typing! I also have a copy of this chat as well. I called customer service back two more times and was hung up on each time when I asked to speak with a Manager. I do not appreciate being lied to, treated in a disrespectful way, or hung up on simply by asking for management.Desired Settlement: I would like the phone unlocked as I was told it was by Cricket Representative's more than once. And a written apology for such rude and uncalled for conduct by Cricket employees.

Review: Cyber Monday sale at cricket wireless.com. My card was charged MULTIPLE TIMES for over $1000! I tried to purchase a phone through the website and it just buffered. For hours. Now I have to contact my bank and stop payment immediately. I'm not the only one who went through this ordeal. Check [redacted] on cricket wireless's page. Read the comments and complaints! This company is running a SCAM. They are stopping people from switching carriers and not letting anyone check out with a phone and CHARGING EVERYONES ACCOUNTS. This is a big scam that should/will be a class action lawsuit. Fraud, false advertising, theft... many laws have been broken by Cricket Wireless the past 48 hrs.Desired Settlement: There needs to be a class action lawsuit for this scheme Cricket Wireless is running. People who have been charged a thousand dollars (like myself) need to be given a resolution and restitution for this matter. We've been victims of a crime committed by Cricket Wireless. This issue NEEDS TO BE ADRESSED. Thousands of people are victims of waisted hours dealing with Crickets nonexistent customer service. And now, us victims have to deal with our banks trying to negate the fraudulent charges.

Review: not Anwering a takeover wantry

I bought a phone throw AIO befor they took over by Cricket I was told I have a 1 yr wantry and they want to turn it over to techneal support I have been having probems with this copany sence late march to current. They have changed my service, SIM card and rest my phone and the probems still there they say its my phone when I contacted Samsung they did a remote disnose and said my phone is working as desined(no problems with my phone) I still have drpoed calls, poor quality of call and missed calles that arnt benning sent to voice mail..Desired Settlement: replacement/or reembersment of phone and bills paid so I can take my bennious ells where.. I live on a fixed income and if I was to switch copanys it will be a large cost of phone and lines

Business

Response:

[redacted]

Review: On 9/17/14, Cricket Communications was paid $120, in advance for October and November service. To date, they have not acknowledged this payment or credited my account. I received notification that my service would be discontinued if I did not pay on Oct 1, so I went to the Levittown store to get help. The store rep explained confirmed I did in fact have proof of payment. They gave me a credit while they "investigated".... a month later now and they still have done nothing!The Cricket phone center would not help, I spent several weeks trying to get it sorted and they just kept telling me they could not help me and would not give me a place to send the receipts I have for my payments. I have the canceled check from 9/22/14, cashed by Cricket, and they will not acknowledge it. I have included Sept, Oct, Nov receipts. As I mentioned, November has now been paid twice! I finally spoke with a rep at Cricket (last week) who gave me an email address and told me to send the scanned docs to that address. He also gave me a fax number. The email came back "undeliverable" and it appears the fax went through, although I have not heard anything from the recipient... a woman named Miss [redacted].I have heard this from other Cricket customers. Terrible accounting and customer service.I have receipts and proof of all communication and payments.Desired Settlement: I want the credit applied to my account for payments made. Including the extra November payment I just made to keep service on. This additional payment should be applied to December.

Business

Response:

November 25, 2014

Revdex.com

Review: as a customer I deserve a line that works; without any notice my phone stop working i,m disable and the phone is the only resource to get help, in case of an emergency.I'm still getting charge and im unable to use the phone. I went to the cricket store in chula vista ca they told me that they change the system and that I needed to buy a new phone and pay a different monthly charge and the lifeline was not going to be use anymore, I believe I should have been notified prior to any company changes in order to find the solution I only received social security and I have a budget, I can not buy a new phone at this time or pay a higher monthly fee. I greatly appreciate anything your able to do for all of us low income customers with disabilitiesDesired Settlement: an apology first to all of the customers unable to afford the higher prices of your plans and a phone that works with the new system or making the necessary adjustments in my phone to be able to be use.refund of all the time I was unable to use the phone. Once again I thank you for your help, I,m unable to use the phone so if you e-mail any questions or results it will be great

Business

Response:

November 21, 2014Revdex.com

Review: When I start doing business with this company if I have a problem I call customers service and problem solved but now I found that they don't have any customers service by phone neither by internet I try to get advantage of bridge pay arrangement I ask for it and pay so I have 7 days to pay the rest and not they still cut my service the next day and I try to contact there's nobody to assist me wondering whyDesired Settlement: Have someone at Customer service

Business

Response:

April

30, 2013

RevDex.com

Online

Complaint

Re: [redacted]

Revdex.com

Complaint No: [redacted]

Cricket

Account No: [redacted]

Dear

Sir/Madam:

This

correspondence is in reference to a complaint filed by [redacted] regarding

Cricket service. In his complaint, [redacted] states that whenever he has had a

problem he calls customer service and the problem is solved. [redacted] states

that he tried to get help over the phone and internet but could not receive assistance

regarding his BridgePay arrangement. [redacted] states that he asked for a BridgePay

arrangement so he would have 7 days to pay the rest of the bill but the service

was interrupted the following day. He attempted to contact Cricket but he was unable

to receive any assistance.

We

apologize for any inconvenience or poor service [redacted] felt he received.

Cricket strives to provide excellent customer service at all times, and we

regret when that high standard is not met. We have issued a $10.00 credit for

[redacted]’ interrupted service.

BridgePay is a flexible payment option available

to Cricket customers. It allows a customer to make a $17 payment (per line of

service) which is applied to the bill. In return for this partial bill payment,

the customer is given an additional 7 days (grace period) after their due date

to pay their bill in full.

We

attempted to contact [redacted] on April 30, 3013 to discuss this further;

however we were unable to reach him. Our records indicate that [redacted] made

a payment of $34.00 on April 22, 2013 before setting up the BridgePay. In our

billing system, a customer must request a BridgePay arrangement before making

the minimum payment. When a BridgePay arrangement is entered onto a customer’s

account they have 24 hours to make a minimum payment of $17.00 per line of

service. In the future, we recommend that [redacted] set up the BridgePay arrangement

and then complete his minimum payment to avoid service interruption.

We

regret that [redacted] was unable to receive assistance when his service was

suspended, however because [redacted] was on not a BridgePay arrangement he was

unable to reach customer service until his bill was paid in full or a proper BridgePay arrangement was entered.

We

thank [redacted] for his communication and we trust that this explanation properly

addresses his concern.

Regards,

Corporate

Customer Relations

6380

S Fiddlers Green Circle, Suite 900

Greenwood

Village, CO 80111

Review: how much data they say that I have used. on my account page usage overview it claims that I used 20% 409 mb. when I click usage details,it claims that I have only used 101.95 mb. it has only been on 1 day well 2 days now. it claims that I used 3 times more than I have. over the last few months I have been paying for alot more data than I have been getting,it seems to me. I paid for more than 8 gb's last month, I have only a personal computer, just me no business of any kind. I do'not understand how I could use so much. but when they are charging me 3 times what they are supposed to it makes more sense. is there any way that it can be checked? they are really not conducting business on the up and up. I understand that it is not exact but that doe's not seem right to me. I believe that they are overcharging me, and how many others, just to make a buck.it is not right. and I would , and probably many others, like it if your company could check into this. please, pretty please...Desired Settlement: please stop them from doing this to the "little guys", ie me. I realy can't afford this and if it keeps up I will have to stop using the internet...

Business

Response:

April 29, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam;

This correspondence is in reference to a

complaint filed by David [redacted] regarding data usage. In his complaint, Mr.

[redacted] states that when he checks his data usage, Cricket’s webpage reflects a

much larger amount of data has been used than what has actually been. Mr.

[redacted] also states that he feels he has been paying for more data than he has

been receiving and he is being overcharged. Mr. [redacted] would like this to stop

and receive an explanation for his data usage.

We apologize to Mr. [redacted] for any

inconvenience that he may have experienced due to this matter. Cricket strives

to provide excellent customer service at all times and we regret if that high

standard was not met.

Cricket’s data has always been sold with a

specific amount of full-speed data access and unlimited reduced-speed data

access. The amount of full-speed data is noted for each rate plan in its list

of features.

Full-speed data is data usage at the best

available speeds. Note that best

available speeds are always affected by the customer’s device, signal strength,

environmental conditions, and cell site congestion.

When Mr. [redacted] uses all of the full-speed data

he has purchased within a paid service period, Cricket doesn’t cut him off.

Instead, we allow him to continue using reduced-speed data for the remainder of

his service period. Reduced-speed data gives him access to all the same

applications and services as full-speed data but at slower speeds. We believe

this is the fairest way to keep everyone connected while allowing Cricket to

manage data usage on our network to provide the best experience for customers

still using the full-speed data they have purchased. Reduced-speed data is

typically equivalent to analog dial-up speeds.

Mr. [redacted] has the option of upgrading his

plan which will allow for more data usage and eliminate the need to purchase

any additional data during the service period. If more data is needed during

the service period, Mr. [redacted] can purchase additional data at the rate of

$1.00/50MB at any time. Mr. [redacted] can monitor his data usage by logging into

his account at www.mycricket.com. Data usage is

as of the timestamp noted. Actual usage and related status shown may vary by up

to 10%.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They did not respond to what I am complaining about , all they gave was the runaround standard responce. I have documentation , and have sent you some.I understand how much data I have with each rate plan, but that is not the problem...highlighted in red on the attached page is some of what I am talking about...

addition to my earlier complaint,Complaint ID [redacted]. I now have a service called bandwidth meter pro. cricket's site, my home page, usage details, and usage history. 9 days into my month,their home page say's I have used 1021mb, usage details say's the same, but their usage history say's I have used, for the period 4/19/2013 to 4/28/2013, 4/19,101.95,4/21,181.07,4/22,33.17,4/23,193.46,4/24,139.06,4/25,39.58,4/26,45.81...⇄ totals to771.75. bandwidth meter pro say's I have used, 625mb. even their own site shows a major error. do you actually check into the detail's, or is there somebody else that I should contact to check into this? they are really overcharging people.

I think they should be fined for unfair practices , and repay their customers, they just want to make a buck, but it hurt's the general public. is there nobody that can oversee company's like this? I think it is very wrong and something should be done about this. I can give you access to my account if that will help.

Review: On April 25th I had contacted you about Cricket and they had credited me my money and was going to replace my broadband modem, so I had been satisfied. When I got the modem it didn't work so I had taken it back and they said they would have another one sent, that was on May 3rd. a Friday I was told it would be there on Wednesday May 8 I went there and they didn't have my modem, so they gave me one to use and [redacted] said he would call me when it got there in 3 days, I waited until May 15th and went back in and he said "why didn't I call" he was supposed to call me. anyway he gave me my new modem and was supposed to set up a bridge payment. I had a Cricket ZTE [redacted] that I had paid $99.99 plus tax for. So I got home and looked at it and he never ordered my modem and gave me an old cricket [redacted] which you can buy for $10.00 on [redacted] and Cricket no longer even sells them they took that and handed me the $10.00 one so he knew what he was doing. Plus I had paid $10.00 for the shipping on May 8th. So he ripped me off to cover his mistake and thought I wouldn't notice it. Also I was told the Bridge Payment was done and I do not see that on my account online. My billing is from the 16th to the 16th and I have not had a modem. My bill for May 16th I do not think I should have to pay because I paid the prior month and never used it. I think this was very unprofessional and flat out deceitful and want to know what they are going to do about it. I did not go back into the store that is located in [redacted] on [redacted]. I have been going through this for a month now and will not continue to keep this up now that I have been lied to and basically stolen from I still have the $10 modem so I am owed 89.99 plus the $10.00 for shipping and the 17.00 for the bridge pay and then I will also want my gas money for the trips the which is $33.00, I'm not paying to go there to get lied to not good business sense on there part.Desired Settlement: 89.99 + tax for the modem they flat out stole10.00 for the shipping that I paid on 5/8/13 17.00 they were supposed to set a bridge pay which I do not see on my account and my$33.00 in my gas, only because the outcome after a month was them stealing from me to cover their mistakes hoping I would not notice& for the 21 days so far that I have not had a modem I have 2 online stores, I sell vintage glassware, a low estimate that I had to take a loss on would be $350.00 & my 57.33 flexbucket

Business

Response:

May 20, 2013

Review: I have an unlimited plan with cricket wireless.On June 7, 2013 I made a payment of $59.00 which $4.00 was processing fees. My phone stopped working on June 7, 2013 at 5:00 p.m. I have talked to numerous customer service and store representatives with no success for days. Today I talked to a corporate rep from the corporate office in [redacted] and was told that I violated their terms because I went over my usage and I was migrated to a $45.00 plan. I have an unlimited plan so going over my usage does not make any sense, and I also have an android smartphone which does not work on the $45.00 plan that cricket offers. I am requesting a full refund from the company. I can't receive any calls or make any calls and this was the excuse that they gave me. I feel like they just took my money and did not make an effort to resolve the problem besides reprogramming my phone , which does not work on a phone with no service. The only thing that works on the phone is my voice mail. Please request a copy of my records from June 7 and here on.Desired Settlement: I would like to be refunded the $59.00 that I paid.

Business

Response:

June 20, 2013

Review: I contacted Cricket Communications customer support by phone. I could not directly reach a human representative and had to go through six different automated systems before I could speak with a human representative and was told I could not speak to representative at each step. The reason for my call to them was that my phone was stolen and I wanted to have it flagged as stolen in their system so that it could not be used by the person who stole it through Cricket directly. I was informed by a supervisor that what they would do is flag the phone and suspend my account, but as soon as I placed a new phone on the account so that I could have a phone I was told that that would remove the flag on the old phone and allow the person who took my phone to simply walk in to a Cricket store and get a service plan using my phone.Desired Settlement: I would like this matter to be resolved by one having an option put in to the automated system to make it easier to get to a human representative. I would also like it if they would add into their system that if someone reports a phone as stolen, then that phone is not usable with their system without the person that reported it and owns the account as saying it can be used.

Business

Response:

June 26, 2013

Review: I buy a [redacted] for Internet on Cricket on may 5, 2013, and I bring my lap top to be sure about to have my internet on my computer right, and then the salesman tell me, they have what I need, for my lap top, so he show me the [redacted] and I pay, and on the moment, when he try to install it, the thing do not work so he tell me to come back in about 2 hours and he will have it fix it, when I come back he tell me, because my lap top have windows 8 the [redacted] and the internet will not work on it, so I tell him if don't work I want my money back, and he said. we can not give you the money back, well, then I ask for the supervisor he tell me. she can not resolve that and he can not call her because the day was her day off. so I got nothing,he don't give my money, but I give him the [redacted] and everything back to him, I don't have internet access no even one second and the [redacted] I give to him so I have nothing from them, since then I try to get my money back but they don't give nothing, they just get my money and I don't get any service at all no even one second, and later I talk with the manager and she said she will not give my money back, I tell her I am going to court but I don't have money please help me. I am tired to go back and forward and they don't resolve me nothing.Desired Settlement: I just want my money back, because I will not use this company again.and like I tried to describe above. they take my money, but I do not have the service no even one second.I just want my money back...

Business

Response:

July 2, 2013

Review: I would never buy a phone from this company ever again based on how terrible there customer service is. The first time I called for help a rep offered me options for my situation but our phone call got disconnected. I of coarse called back and had to start all over again with a new rep who had no options for me and no notes were taken on my account from my last phone call. After I transferred to one of the managers named [redacted] (ID # [redacted]) he constantly repeated "there's nothing we can do for you" without even reviewing each recorded call. He refused to let me talk to his boss for obvious reasons even after I mentioned contacting the Revdex.com. Lesson learned, and I will spread the word.Desired Settlement: Bad review on company and the lowest Revdex.com grade.

Business

Response:

July 17, 2013

Review: Paid for a month of service and was given 3 days worth then told that I owed for 2 months. I feel that money has been stolen from me. Cricket also refused to help me over the phone and demanded that I go to a Cricket retail store locally in order to resolve the matter. Customer service was extremely lacking and the staff was difficult to deal with.Desired Settlement: I want my phone turned back on and the days of service I paid for reimbursed as well as my bill disappearing for which there is no evidence of me accruing.

Business

Response:

July 24, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint No: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In his complaint, Mr. [redacted] states that he paid for one month of services and was only given three days before his account was disconnected. Mr. [redacted] feels that the customer service he received was unsatisfactory and requests for his service to be reactivated and to be reimbursed for the days of service he already paid for.

We apologize to Mr. [redacted] for any inconvenience that he may have experienced due to this matter. Cricket strives to provide excellent customer service at all times and we regret if that high standard was not met.

After reviewing Mr. [redacted]’s account, it was discovered that his services were disconnected due to non-payment. Mr. [redacted]’s bill is due on the 15th of every month. The last payment for $47.00 was received on June 13, 2013. This payment was applied to the bill that was due on May 15, 2013 as no payment was received for the May bill. No further payments were made on the account after June 13, 2013, resulting in the account being disconnected on July 15, 2013. We show that Mr. [redacted]’s account was set up for automatic bill pay. After reviewing the payment history on his account, we show that several payments have failed under the debit or credit card that Mr. [redacted] had on file with Cricket.

Regrettably, we are unable to refund Mr. [redacted] as the last payment received was applied to his monthly bill that was due on May 15, 2013. In order to reactivate his service, Mr. [redacted] can visit a full service Cricket store or call 1-800-274-2538 and make a payment to bring his account current. The closest Cricket store to Mr. [redacted] is located at:

CRICKET, GATEWAY CENTER

1024 HARLOW RD

SPRINGFIELD, OR 97477

(541) 744-1473

Review: I have returned this phone to the insurance company five times and I was told that if they have the same on in stock I must take it but every time they send me one it dose not work correctly. And they also keep changing my plan taking my insurance off the plan and I keep telling them I didn't order that to be done.Desired Settlement: I want a new phone and a different model but comparable to this one.I do not want the same phone again. the problem isn't getting resolved that way. And I feel I should get a free month of service also for my time.

Business

Response:

September 5, 2013

Review: I switched carriers on 08/31/2013 from Cricket to [redacted]. While on Cricket I was enrolled in automatic bill payment. Now on 09/04/2013 I have an automatic bill payment withdraw 54.36 from my bank account for a service I am no longer receiving. I have called customer service and they refuse to give me any answers. The third person I spoke to "[redacted]" was rude.Desired Settlement: I would like this amount credited to my bank account, as I no longer receive service from Criket.

Business

Response:

Review: I paid my cell phone bill which is currently in my son's name due to me buying his phone and not switching the name on the account over, so they have his mispelled name listed as :[redacted](supp to be [redacted]) I was paid through 8/19/2013. Starting on 9/4 I made a total od three payments to them online and on their automated phone system. Two payments were returned to by my bank one went through and was confirmed as paid by my bank in the amount of $70.98, which includes the balance I owed of $45.98 and the $25.00 returned check fee. I have called them numerous times as well as faxed the payment processing center my bank records and they are disputing the fact that I made the most recent payment,so my service was disconnected. It is critical that I have service as I now have my father in the hospital and my mother in a rehab nursing care and am expecting to correspond with potential placement of a permanent nursing facility. This is very important that I get this resolved, as it's also critical to remain in contact with my disabled husband who needs constant contact with me. Please help!!!!!!!Desired Settlement: I need my service turned back on and would like an apology for the treatment I had to endure when calling both their customer service and their payment center. These calls should be recorded as some people thought it was appropriate to yell at me, a paying customer.Thanks! [redacted]

Business

Response:

September 19, 2013

Review: I visited Cricket Communications on the corner of [redacted] and [redacted] and purchased a wireless device (which needed Windows 7; which I had) and was never told or on the receipt that I could not return this device especially when I did not even have the device for 24 hrs. I purchased the device at 5:30 pm on 09/19/2013 and returned the device at 2 pm on 09/20/2013. The store clerk advised me that I could only get the money for the device and not for the first month I paid and activation. A total of $130.00 and was given back $69.00. He tells me to call cricket customer service and no one ever answered the days I called so now I am complaining. Why is there no customer service or fairness. Without customer service the customer is getting screwed and I am not happy.Desired Settlement: Since I did not have the device for 24 hours and the reason I could not get all my money was that I had to call cricket 1800 # to get it and they don't answer the phone. That is awful customer service and I am mad at myself because I use to have cricket service and canceled it for the same reason.

Business

Response:

September 23, 2013

Review: I went into cricket store located at [redacted] at first I went to pay my bill and I did I began asking about a new phone because I have paid for insurance fr more than a year the salesman told me he had a phone that was new and it was on sale so he cancelled my insurance and told me it would be 79.99 plus taxes and fees the end result was I gave them 101.00. As the clerks began opening my phone service they were talking in Spanish to each other and another lady came up to the counter and she began talking in Spanish and the girl gave her a new phone also without taking any money. I asked her if she would complete my business since I had paid for my new phone. they were all talking in Spanish and playing loud Spanish music and not being professional at all. I had to wait an hour or more for her to finish my business and still listening to all this jargon. Finally she got through and I left to go home with my new phone. I got home and noticed that my contacts were not downloaded and some other problems. So the next day I had to go back I told this same clerk that I had asked her to complete my business and she was joking and laughing in Spanish. She smartly said "we are just sales people mame we can't work miracles. she and another girl kept talking to each other in Spanish and they were trying to distract me for some unknown reason. I think it was to steal something from me that I had paid for. I had to suffer through all that loud Spanish music while they both treated me like crap. I have been a paying customer of cricket since 2010 and I should not have to be humiliated like that.Desired Settlement: I would like to go pay my bill there at that store because it is near my employment and I would like for those girls to be terminated because of their illegal acts. speaking in spanish as you are handling a customer who does not understand what you are saying is offensive and unprofessional plus giving their friends phones and speaking in spanish to them seems suspicious and they should have sense enough to handle one customer at a time they messed up my new phoneby laughing playing loud music

Business

Response:

September 20, 2013

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a Cricket store. In her complaint, Ms. [redacted] states that she went to a Cricket store to get a new phone. She had insurance but the sales representative showed her a new phone that was on sale. He cancelled her insurance and told her the phone would be $79.99 plus tax. Ms. [redacted] states that she paid a total of $101.00. The representatives were speaking in Spanish and playing loud music in the store. Ms. [redacted] feels that they were not acting professional. It took over an hour for the sales representative to activate her new phone. When she got home, she realized that not all of her contacts had been transferred and she had additional concerns. Upon returning to the store, the same sales representative was joking, laughing and speaking in Spanish. Ms. [redacted] asks that the employees be investigated for the suspicious acts that she witnessed while in the store is requesting that these representatives be terminated.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Ms. [redacted]’s feedback was forwarded to the Operations Manager in the area. The store that Ms. [redacted] visited is an authorized Cricket dealer, they are independently owned but their operations are monitored and managed by the Indirect Account Manager, Owen. He has made several attempts to speak with Ms. [redacted], to discuss her complaint in detail. He will continue to try to reach her.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did as I was told by management and it was even more disastrous. I was charged more money I was told that the 15.00 activation fee was non refundable and a employee by the name Mr. [redacted] wanted to throw me out

thru out all this my new phone which this time I paid 108.00 is still malfunctioning. I don't know how I lost all my contacts and they cannot be put back on unless I find my old android phone and get the sd card and take it back to the store and see if these dumb employees can put my contacts back on. I am still disgusted

Regards,

Review: On 9/13/13 I purchased a Cricket phone and requested to have my landline ported in order to cancel my landline. On 9/17/13 I went back to the store because I had a problem with phone having an echo sound with all calls. I also notified the store owner my landline had not been ported. I simply wanted a phone that was not defective and my number ported. The owner stated Cricket does not port landlines and initially refused to refund my money when I then demanded to return the phone. He stated there are no returns after 24 hours. After some argument, he refunded $47.99 out of the $122.24 I spent with no explanation as to where the remaining $75.25. He snatched the phone and all the papers out of my hand. He was rude and verbally abusive. This man got in my face and yelled at me. When I told him it is against the law to defraud or abuse an elderly person he yelled so what you can sue me. I've never received such horrible customer service in my life.I called national corporate customer service and was instructed by "[redacted]" to contact the local corporate office. Apparently, the business closed several days later and no one has any information to help me. I spoke to [redacted], manager at [redacted] and was assured this matter would be investigated. I've since called 3 times to follow up and [redacted] is not returning my calls. I just want to know where the remainder of my money is. If Cricket allows this time of misconduct from its authorized, independent dealers, its no wonder there are over 3,000 complaints to the Revdex.com lodged against them.Desired Settlement: I would like a refund of $75.25, the remainder of the money I spent. I only had the phone for 4 days. It was impossible to use the phone because of the poor call quality. My landline was also not ported like I was promised. I have not received any explanation or follow up by anyone from Cricket.

Business

Response:

October 10, 2013