Cricket Communications Inc

Review: I switched to Cricket to recieve life line service and recieved a defective hand set. I tried to have that repaired or replaced five times within the first month with no luck. I went to a corporate store in October and was told it would cost me $10 and I would be without a phone for two days minium. At [redacted]Desired Settlement: My application for life line wasn't turned in corectly and I am verry disapointed with Cricket, so I would like my money back and go to any other company.

Business

Response:

November 18, 2013

Review: About two months ago I visited the store in eastgate Ohio to purchase two phones on credit and I was approved and everything but I didn't have my bank statements so I left and went back and they wouldn't let me get two phones .Desired Settlement: I would like two be able to get my two iphone 5 like was approved for.

Business

Response:

December 4, 2013

Review: We bought phones at citadel mall at [redacted] springs on 11/23/2013 and tried to return the cell phones on 12/07/2013. The cashier did not know how to do a debit card transaction. She called the supervisor and we waited 45 minutes and was told that the supervisor we would have to wait until the supervisor could meet us. In the meantime we still have the phones and cannot return them. The clock is still running on the 30 day return. I am severely disabled with copd and arthrisis. All I want to do is return our phones and I am not allowed to do so.Desired Settlement: just to return our phones and get the refund due me. the cashier, under the supervisor guidance, would not even accept our return

Business

Response:

December 13, 2013

Review: I placed an order on line for new phone for my daughter. While processing the order the computer sat in a "processing order" mode. After contacting the carrier by phone to ask for assistance to process the order they asked for my cc info, confirmed no charge had been processed on my account and said we go back on line and try again to place the order which we did. Cricket then charged my account for two different amounts only one of which was valid for the purchase.I noticed immediately that day they charged my account twice. I spent apprx two hrs on phone trying to rectify. When I called them they kept telling me to call a different numbr w/ their company to have charged remvd and each time I am sent back and forth btwn two phone no.s each telling me the other dept should help me. The two phone no.s are ###-###-#### and [redacted] They told me they deleted the duplicate order. The charge was finally rmvd and week later is on my acct again. They now have access to my cc and I have no way of stopping them from continuing to charge my acct. I am incurring NSF fees by them doing this and am desperate for your help.Desired Settlement: $86.99 is continuing to be charged to my account. I want a refund and I want them to stop access my account without my authorization.

Business

Response:

December 16, 2013

Review: Cricket is charging me an extra $5.00 a month because they said that they sent a text to my sons phone for cricket navigator and that he responded yes to the text my son is 7 years old and a minor I cricket and [redacted] in the customer service department was trying to explain the bill and I yd him who is the person that uses that phone and that he is a minor and doesn't have the right or authorization to add anything to my account. He said I had to pay the extra $5 regardless and then he can take that feature off my account but in order for him to take it off he needed me to pay the $107.00 . He kept insisting that I needed to pay now and he keep on being rude about and didn't understand what I was telling him.

Product_Or_Service: Sony //

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (Requires Explaination)

I just want them to charge me my monthly $102.00 each month including this month. Instead of the $107.00

Business

Response:

April 24, 2014

Review: I recently switched to cricket from another phone company because of their lower plan rates. I wanted to bring my phone from the old company over to cricket but was told that I could not because their service does not support that device. I asked around to people who already had the service to get their opinion. Most people that I talked to said that they are pretty satisfied with crickets service. I went into the store and asked about the plan and specifically asked about their return policy. I was told they have a 30 day return policy and I could receive a refund for the phone not the service. I was fine with that. I asked if I got the phone and did not like the service could I use the phone and take it to another phone company and was told no their phone don't work with other companies. They assured me that as long as I had a receipt I could get a refund for the phone within 30 days. I decided to get the Samsung Galaxy 4. My total cost was $456.99. The first day I received the phone the internet was very slow and the apps would take hours to download or an error would occur and it would stop downloading. I compared my phone with an older model cricket phone by downloading the same app at the same time, their phone took less than a minute and mine took more than an hour. The very next day I took the phone into the store and ask whats wrong with my phone is it defective. They told me no it may take 30 days for the 4G service to start, and thy proceeded to do some in-store troubleshooting. I got the phone back and they told me everything should be working fine. Since I First got the phone I received 1 bar of service almost everywhere I traveled. If I went into a building the phone would drop calls constantly. Everyone I talked to told me to get rid of the phone. I called the store where I purchased it and called the customer service technical # and was told to dial an activation # and the phone should reset and get better reception. It never worked. All I wanted was to get decent service inside.Desired Settlement: I went to the location I purchased the service on April 14th to get a refund for the phone and the rep who I saw several times asked what was wrong now. They asked me if there was anything they could do to keep my business and even offered to pay my entire phone bill. I want a refund of the total purchase and a refund for the terrible phone service that I received for that month.

Business

Response:

April 28, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding Cricket service. In her complaint, Ms. [redacted] states that she purchased a Samsung Galaxy S4 and upon activating service, the internet was slow and applications would take hours to download. She went back to the Cricket store the following day for troubleshooting. She continued to receive poor coverage and called the Cricket store. She followed instructions to reset the phone but the issues persisted. Ms. [redacted] states that she went to the Cricket store on April 14, 2014 to receive a refund for the phone, they offered to pay her phone bill to keep her business. Ms. [redacted] is requesting a full refund for her purchase including the month of service she paid.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

Ms. [redacted]’ complaint was forwarded to the operations manager in the [redacted] area. There is a notation in Ms. [redacted]’ account stating that the return will be accepted as long as she returns the phone in like-new condition with the original charger and box. All returns and refunds are pursuant to the return policy for location where the product was purchased. Most stores accept returns within 30 days from the purchase date and may include a restocking fee. Activation fees are nonrefundable.

Regrettably, we are unable to issue a refund for Ms. [redacted]’ service charges. Per Cricket’s Terms and Conditions ([redacted]), monthly service charges are non-refundable even if service is terminated or modified before the billing cycle ends.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: To Whom Concern,I've been with T-Mobile/Simple Mobile for 16 years, I have a school age child and decided to start service with Cricket Wireless as a Christmas gift. I purchased this phone online. About six weeks later she advised me that the phone was not performing the same. A couple of weeks later the phone performance became so poor I had to take it to the Cricket store. I explained that I had order the phone online and gave the history of the phone issues, the rep looked up my account info and advised that it would take about one week to come in and I would have to pay a $25 replacement fee. I came in a little after a week and the phone had not arrived, they in turn gave another date of arrival. I was promised a total of four different pick up dates, the phone was available for pick up on the 4/21/14. When I arrived at the store the rep [redacted] advised that I would be responsibly for not only the $25 replacement fee but I had to pay the prepaid bill of $54. I was upset because the phone is prepaid and at that moment I did not wish to activate. I gave [redacted] $100 to cover the expense as I attempted to contact Cricket customer service to voice my concern. While on hold [redacted] began to assist other customers after me, this upset me even more because I expected her to simply complete my transaction. About 20 minutes later [redacted] told me just hold your $100 until the phone loads. About thirty minutes later I asked how much longer [redacted] replied 5 more minutes, I waited a total of 25 more minutes then [redacted] and the manger on duty [redacted] said they could not take my money because I talked to customer service and they had put a block on my phone. This upset me even more because the store was now about to close in 20 minutes and I had to contact Cricket customer service, which is difficult to get through compared to other wireless providers. About 7:20pm I finally got through and off the line with Cricket customer service, they advised no such block that would cause the store frm refusing my money.Desired Settlement: I returned to the store and talked to [redacted] and he advised he never told me he couldn't take my money, although now he cant take my money because the computers are shut off. I asked for the store manages name and he gave me ** and said he doesn't have any contact info to provide to me. My daughter still doesn't have her phone. Although I ordered this phone online I truly would like a refund to take my business else where, if that is not possible, what would you recommend. I stayed a total of

Business

Response:

May 5, 2014

Review: I have been trying to contact cricket for 4 days for a replacement phone. I was told I had to got through the insurance company and I call ed them they transfered me back to cricket. I have been given the run around for one year warranty. I was on hold twice for 60 plus mins. the first time the rep picked up and disconnected. the second time the rep was going to give me a phone number I asked her to wait one min while I get a pen and she hung up the line . I then called back cricket tech support and asked for a supervisor ansd the supervisor was rude he cut me off and he transfered me back to the department with 60 min hold time. I asked him for his sup and he disregarded it. this is by far the worst customer service ever especially since I pay for insurance every month. I pay my bill every month I want to report him and this company and I would like to have my phone replaced . his employee id is [redacted] with no last name. I also tried to contact corporate and the phone number does not work and the email does not either .Desired Settlement: I want my phone replaced since I pay my insurance and im still under a one year warrany with this company. otherwise I want the money I paid for my phone and I will go to another company

Business

Response:

June 23, 2014

Review: I have had Cricket service for 3-5 years now. My service was turned off without ANY notice of reason on approximately May 23rd, 2014. I phoned there corporate number and was told that I was in violation of the terms of service & I had to go to a corporate store to find out why. I was given the address [redacted]. On 5/23/2014. I spoke to [redacted] at this location & she was not able to give me a reason why my phone was turned off but if I paid her a $40 fee, she could turn it back on and use this $40 towards my future billing.The Receipt tracking is #[redacted] and the receipt was given to me after my payment. It was paid with my debit card, Cricket Approval #[redacted] via my bank account. AGAIN,I was NEVER given a reason as to why they had turned off my service & was told by management on the phone & at the store that they had no reason to give me but they re-activated my account, along with a future $40 credit to apply to my future billing. The service was turned back on, May 23rd, 2014 without any problems. On June 5th, 2014, I received a text message from:[redacted], asking that I not use chat/conference calling, or my service would be shut off. I did NOT use this EVER & my account was reinstated on May 23rd, 2014. I explained all of this to a 'upper manager' on 6/10/2014 6pm MST over the phone & that I didn't know I was in ANY violation. He told me he could not tell me why it was turned off AGAIN even after I did NOTHING for them to turn off my service. He even REFUSED to look into why it was turned off AT ALL, other than telling me I violated the services.I explained about the conference/text & that I had not violated any terms since being reinstated and I had a $40 credit. This manager was 100% unable to help me or offer ANY SOLUTION to look into this OBVIOUS mistake. He just read from a script that made NO SENSE to my complaint of having my service reinstated and or having my $40 returned to me. This was the MOST HORRIBLE experience by a manager I EVER received.Desired Settlement: I would like a FULL EXPLANATION as to why my service was turned off on 5/23/2014 and why it was TURNED OFF AGAIN on 6/10/2014 after being re-instated at the corporate store. I also want to receive my $40 reinstatement fee that I provided for future service on 5/23/2014 via my bank debit card. Managers need to be trained in how to help resolve a customer problem. I was offered NO SOLUTION, RESOLUTION or any attempt to resolve this, for me, "THE CUSTOMER". Why is he even employed? TERRIBLE SERVICE

Business

Response:

June 24, 2014

Review: Cricket has been extracting money from one of my credit cards for which I never gave any consent. When I called them asking for proof of consent, they refuse to provide it. Cricket also misrepresented their terms and conditions of service.Desired Settlement: I would like for the Revdex.com to assist me in attaining the information I request above.

Business

Response:

June 24, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] claiming they never agreed to the Automatic Bill Pay (ABP) Terms and Conditions. Ms. [redacted] stated that Cricket has been extracting money from one of her credit cards that she never gave consent to do. When she called Cricket requesting proof of her consent, we refused to provide it. She also mentions that we misrepresented our Terms and Conditions of service.

After researching and confirming with [redacted] (Third Party Payment Vendor), their records show that Ms. [redacted] did in fact agree to the Terms and Conditions on 5/28/14. They were in a Cricket store, being assisted by a representative. When going through the process of accepting the Terms & Conditions, a customer will hear a recording (and are told to hit “1” at any time to complete the enrollment) and must choose the appropriate option to agree for the enrollment to complete successfully. Ms. [redacted] may call ###-###-#### for ABP Terms and Conditions, as requested. If there are any further questions regarding ABP, Ms. [redacted] may call [redacted] at ###-###-####.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

We thank Ms. [redacted] for her communication and trust that this explanation and verification number properly addresses her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

1. I want proof that I consented to autopay;

2. I want proof (audio recording) of me giving you my credit card information and EXACTLY ALL INFORMATION REGARDING HOW YOU GOT THAT CREDIT CARD INFORMATION: dates, recordings, who I spoke with when I enrolled.

3. I want a more transparent billing system and online billing information. Right now, I cannot even have access to exactly which credit cards you are billing! I found out on May 28 YOU HAVE BEEN BILLING 2 DIFFERENT CREDIT CARDS OF MINE!!! I NEVER AUTHORIZED THE BILLING OF TWO SEPARATE CARDS!!! GIVE ME PROOF!

Business

Response:

July 3, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a rejection filed by [redacted] claiming she still has questions

she would like answered. Ms. [redacted] is requesting that Cricket provide proof that she consented to Automatic Bill Pay (ABP). She is requesting an audio recording including the dates and who she spoke with when she enrolled. She states she found that Cricket has been billing two of her credit cards and she did not authorize this.

We apologize to Ms. [redacted] for any inconvenience or miscommunication she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. However, our position on this matter remains the same.

ABP was initially enrolled online in August of 2013, as a result there would be no recording of enrollment for account #[redacted]. ABP was then un-enrolled, and re-enrolled with a customer service representative in a Cricket store on May 28, 2014 with credit card ending 3028. There is also a second account – phone # ###-###-####, account #[redacted] that was opened on August 16, 2013 with a port in of this phone number from [redacted]. ABP was enrolled online for this account on August 16, 2013 with credit card ending 3118 and since it was done online, no recording of this one would be available either.

After researching and confirming with [redacted] (Third Party Payment Vendor), records prove that Ms. [redacted] did in fact agree to the Terms and Conditions when this account and a second account #[redacted] were set up online in August of 2013. Then again on May 28, 2014 she provided another credit card number to take the payments from. Without Ms. [redacted]’s acceptance of the ABP Terms and Conditions, [redacted] would not have been able to draft her monthly service payments or apply the monthly $5.00 ABP discount to her bill.

As we mentioned in our last letter, Ms. [redacted] may call ###-###-#### to hear specifics about ABP Terms and Conditions. Cricket is unable to assist with this matter further, if Ms. [redacted] wishes to continue to pursue this dispute, we ask that she contact [redacted] at ###-###-####.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses and resolves her complaint.

Regards,

Corporate Customer Relations

Greenwood Village, CO 80111

Review: I purchased 2 new phones and a service plan two weeks ago at a local Cricket store, and spent 1 1/2 hours in the store doing it (no customers ahead of me). My phone won't hold a charge. Today it was fully charged, I did no app on it except take one call for 9 min and 8 sec. After that the battery was red. I went back to the store and was told that they will send me a new battery but I have to pay $10 for the shipping. So it doesn't cost $10 to mail a battery, and I shouldn't have to pay for something that is only 16 days old. The clerk asked if there was water damage, I said no, she took the phone apart and said there was no water damage, seriously. I went to the Cricket website where they said if I had purchased their protection plan I would have a new battery in 48 hours, the only plan they offered to me has a $200 deductible. I work so I don't have an hour and a half every day to hang out at the Cricket store to keep my phone working, and when you purchase something new in the box you should have an expectation that it will actually work.Desired Settlement: I want a new battery or a new phone and the Cricket store I made the purchase at said neither was an option without me paying additional money. To me it's underhanded if not illegal, sell a defective product, then sell the service to fix it.

Business

Response:

TO: [redacted]

FROM: [redacted], Customer Support, Cricket Wireless

DATE: June 27, 2014

SUBJECT: Revdex.com Case # [redacted] / [redacted]

Ms. [redacted],

We received the above mentioned complaint filed with the Revdex.com regarding account number [redacted] and we thank you for the opportunity to respond to your concern.

We contacted you to discuss the issue and during the discussion, it was found that you purchased a ZTE Prelude from Cricket Wireless, 1195 E. Stroop Rd, Dayton, OH 45429. You stated the device soon stopped holding a charge and indicated you were offered a battery for $10.00 from the store, but felt you should not pay that since the device was recently purchased.

We certainly apologize for the problems incurred with the device. Wireless phones are considered electronic devices and Cricket Wireless cannot guarantee the device will perform flawlessly; therefore new Cricket devices carry a one-year manufacturer’s warranty from the date of purchase should you encounter problems with the device outside of the 7-day return period.

To resolve this issue, we spoke with the store manager from the location you purchased the device, and agreed to provide you a replacement battery from the store at no additional cost to you. We were unsuccessful in contacting you directly, but provided this information on your voicemail, as well as the phone number of the store manager, should you have any questions. We also provided the phone number for our Warranty Center, in the event you have any additional issues with your device.

Again, we apologize for the frustration you experienced with your device and we appreciate your business. Please feel free to contact me in the future, should the need arise.

Very truly yours,

###-###-####



12735 Morris Road, Suite 300, Alpharetta, Georgia 30004

cricketwireless.com

Review: I was approved for The Lifeline Telephone assistance program. I was approved effective 03/2/14. In June I spoke with the NTAP Rep. She called in on June 11th to Cricket to confirm that I was approved and they should apply credit retro back to the effective date of March 28, 2014. I called back on June 12 when I viewed my account online, I saw that there was a credit for 13.50 on 06/11/14. so I called into the Telephone Assistance Program number for Cricket that handles the lifeline. I spoke with a rep and put in a apeal requesting all my credit. On June 17th my phone was shut off due to not recieving all the credit. So I pay the bill. I call back in effective 06/27/13 and spoke with and Operations Manager [redacted] he said that he would get someone to do something, However it is June 29th,2014 I see there is a normal balance for a bill due on July 1st.Once again noone has contacted me back and the credits are not my account. I have spent hours on the phone trying to get this handled. I dont know what else to doDesired Settlement: I want to get all my credit that is due from April May and July totalling $40.50. My monthly bill is 52.36. however Due to this ongoing annoying problem. I request that the remaing $11.86 be credit to my account for this time and inconvenince.

Business

Response:

July 10, 2014

Revdex.com

Online Complaint

Re: [redacted]

Complaint ID: [redacted]

Cricket Account No: [redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding her Lifeline credit. She mentions that she was approved effective March 2, 2014, but that she had not received the credits on her account for that time period. She would like to get the credit put on her account of $40.50 and requests that the remaining $11.86 be credited to her account for the time and inconvenience she has endured to get this resolved.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.

In researching this complaint, we found that a credit of $40.50 has been credited to her account on 7/2/14, with a note from the Lifeline team indicating it was for Lifeline credits for March, April and May, as June had already been applied. We are also adjusting her account the $11.86 in response to this complaint as a courtesy due to the time and trouble Ms. [redacted] went through to resolve this.

We thank Ms. [redacted] for her communication and trust that this explanation properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S. Fiddlers Green Circle, Suite. 900

Greenwood Village, CO 80111

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Review: On 6-22-14 I Bought a Motorola Moto G from an authorized Cricket Dealer. It was advertised on the cricket website, and in the store, as being a 4G phone. The store rep also told me this is a 4G phone. Right away I was suspicious because where it is supposed to show a 3G or 4G connection there is instead just a letter H. When I ask the sales rep about this she conveniently couldn't tell me why this is. After getting home and researching the phone I found that there is no model number on the phone, or on any of the packaging. I also contacted Motorola and they confirmed that this is the 3G version of this phone and NOT the 4G version. They also told me that the 4G version is only available through their website and it is NOT available through Cricket Wireless. I have called Cricket Customer Support and they refuse to admit this is only the 3G version of this phone. I have also tried contacting their corporate office TWICE but they have not returned my calls. I believe that Cricket Wireless is knowingly misleading, and defrauding, their customers by passing these 3G phones off as the 4G version.Desired Settlement: I want my money back from this company and I want to see them investigated for this. If I'm right, which I'm 99.999% sure I am, and which Motorola has confirmed, then Cricket Wireless is ILLEGALLY promoting and selling these phones as something they aren't. I want to see a full investigation into this and appropriate action taken against this company. They have offered to let me return the phone and get a refund but then they will just continue doing this to other customers. I won't accept that.

Business

Response:

July 8, 2014

Review: Your coverage map promises coverage in valliant, ok let yet there was none my entire 4th of July trip until we went to Paris, TX; This is unexceptable. My wife and I left Family Mobile on the basis that you had coverage in the particular city. I want my wife ([redacted]) and mine service charges for the remaining 17 days and activation fees waived. Please feel welcome to check zip code 74764. $54.06 /30= $1.80*16=28.82* 2(two persons) 57.66+ activation fees 30.00 = 87.66 plus tax 9.64= 97.30Desired Settlement: although we are being told ahead of time that talk is nonrefundable we were mislead into purchasing a plan. This is bad business. Either refund the money make a transfer credit to wife At&t account for the dollar amount for mobile #[redacted] account # [redacted].

Business

Response:

July 14, 2014

Review: TRY TO MAKE PUCHASE FOR THE CHEAPEST CELL PHONE AND MONTHLY PLAN,FOR MY MOTHER WHO DOES NOT HAVE A PHONE. THREE TIMES I WAS DENIED RECIEVING CANCELLATION NOTICES, WITH THE REASON THAT I HAD TO MANY PHONE NUMBER WITH THERE COMPANY AND WAS NEVER A CRICKET WIRELESS CUSTOMER. OR THEY WAS UNABLE TO VERIFY WHO I WAS, BUT NEVER CALLED ME FOR VERIFICATION. AFTER THE 1ST TIME I TRY TO CALL CUSTOMER SERVICE I WAS NOT ABLE TO GET THRU, ENLESS I WAS A CRICKET CUSTOMER TWO OPTION WERE GIVEN. ONE WAS ENTER CRICKET TELEPHONE FOR ASSIATANT OR 2nd FOR ACTIVATION. SO I HAD A CHAT ONLINE AND WAS TOLD TO TRY AGAIN ONLINE.SO I TRIED TWO MORE TIMES, AGAIN I WAS DENIED AND WENT WITH ANOTHER COMPANY. I MADE THE PURCHASE ON 7/8/14 AND IT WAS CANCELLED THE SAME OF PURCHASE. CELL PHONE WAS $29.99,plus BASIC TALK AND TEXT $25.00month INCLUDING TAXES TOTALED $57.61. THREE DAYS LATER ON SATURDAY 7/11/14 THEY TOOK MY $57.61 AND PUT MY ACCOUNT ON OVERDRAFT ALONG WITH OVERDRAFT FEE AND TODAY IS 7/16/14 AND STILL DONT HAVE MY MONEY BACK. I EVEN CONTACTED THERE CORPERATE OFFICEVAND WAS TRANSFERED TO A VOICEMAIL. LEFT A MESSAGE AND STILL HAVE NOT RECIEVED A CONTACT BACK. I AM DISABLED WHO GOT ROBBED BY CRICKET WIRELESS, WHO HAS THE WORST CUSTOMER SERVICE, AND ONLINE CHAT IS NO GOOD, THEY SIT ON THE PHONE UNABLE TO ACCOMPLISHED ANY TYPE OF HELP BUT WANT TO STILL ASK QUESTIONS THAT WERE ALREADY ASK AND TYPE IN APOLIGIZING AND UNABLE TO DIRECT ME TO MANGEMENT. I WANT MY MONEY BACK, THEY TOOK WHAT I HAD LEFT AND I NEED TO PURCHASE SOME ITEMS.Desired Settlement: I WANT MY MONEY AND THE OVERDRAFT FEE. I AM STRESSING I NEED FEMALE PRODUCTS AND FOOD. IT BOTHERS ME THAT THEY EVEN TOOK FUNDS THREE DAYS AFTER THEY CANCELLED MY ORDER. THEY STATE ONLINE HOW THEY ARE A NO CONTRACT DEALER WITH CHEAP PRICES AND DENIED ME FOR NO REASON. SO METRO PCS A NO CONTRACT DEALER ALREADY SENT ME A PHONE FOR MY MOTHER. I HOPE THEY DONT DO THIS TO ALL CUSTOMER

Business

Response:

July 29, 2014

Revdex.com

Review: I purchased a phone from a cricket agent and was told by him I was eligible for a mail in rebate. I filled out the form and mailed in my original receipt only to be told six weeks later that I didn't include an IEM number and that my time to include it had expired. That is not true, I filled out completely with the agents help.Desired Settlement: My 50$ rebate

Business

Response:

August

18, 2014

Revdex.com

Review: I am writing in regards to the service I have received from Cricket Wireless. According to Cricket, I enrolled in automatic bill pay in February 2014. I do not dispute that I had done because immediately after doing so, I received an email stating I signed up for automatic bill pay. I quickly turned off the automatic bill feature on my account. The update did not process on Crickets end and $42.96 was debited from my account on 8/11/14 leaving me in a negative balance where I was charged $32 in bank fees. Not only was money taken out of my account leaving my in a negative status, my bill was not due until 8/12/14 at 11:59PM.

I called Cricket trying to fix this and spoke to a customer service representative by the name of ** (employee #[redacted]). It was evident that ** was not concerned about my problem. After asking twice to speak with a supervisor I was transferred to [redacted] (employee #[redacted]) who was even less helpful. It was made clear by ** and [redacted] that they had their money and there was nothing more they could do. After ending the call I reviewed my account once more looking for an explanation for this mix up only to find that an additional $5 was added to my Cricket account. I do not understand why Cricket feels the need to take an authorized charge from your account (a day early), give horrible customer service, and then try to take more money from you. This is absurd!

I have been a long time customer with Cricket and I have never dealt with a business that treated their customers as second class citizens. While I plan on leaving Cricket based on this experience alone, I ask that things be made right. I would like to be reimbursed for my bank fees of $32 and that the random $5 Cricket fee be dropped.

Thank you in advanced for your help in this matter.Desired Settlement: I would like to be reimbursed for my bank fees of $32 and that the random $5 Cricket fee be dropped.

Business

Response:

August

19, 2014

Revdex.com

Review: I have been a customer of Cricket broadband service over a year. My service for the months of July and August have been unsatisfactory. Each I have my bill, there had been data already used in my plan. In July 20 percent of my data had already been used before I could the bill and in August it was 30 percent but my service had been suspended for a day or so. Each time I complained about it, the adjustments were never made. My phone number is [redacted].Desired Settlement: I would like the necessary adjustments to be made to my account or refund for the used data.

Business

Response:

August

26, 2014

Revdex.com

Review: The phone is no longer working. I have had the phone 5 months. I tried to get help at the store, but the clerks do not have access to manager or owner. The phone is not registered with Cricket and is not a Cricket phone, but the Manager and Owner were present and sold me the phone as such. I just needed information on where can I send the phone to get fix, the clerks were unable to supply that information. I asked for a loaner phone and clerks were unable to assist me because they did not know where the Manager or Owner was and how to get in contact with them. I called the Cricket main number and they tried in vain to contact the Manager and the Owner. I am essentially out $155.00 for phone in which I cannot get fixed.Cricket Wireless[redacted]Atlanta, Georgia ###-###-####Desired Settlement: I would prefer a refund, but I would take a replacement.

Business

Response:

September 9, 2014

Review: On August 4, 2014 I purchased a cell phone from Cricket Network on-line.The advertisement specifically said that you could pick your own cell phone number, if the number chosen was in the area code in which I lived.They sent my phone but it was programmed with area code number 480. From the day that I received the phone , August

8, 2014tmtilnow Sept 10, 2014, I have been told that it could be changed, but has not

been changed.I was told,via a call to my home, that they would change the area code to

[redacted] alld to call customer service •to accept that number, ###-###-#### or pay-a $15 to $16 fee to get it changed to 623 or 602.area code as requested. This message was relayed to

the store personnel by Representative Armando Castillo.To date my phone number has been changed to all of these numbers:

THE PHONE NUMBERS THAT THEY HAVE GIVEN ME SINCE 8/5/2014

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###-###-#### ###-###-####

###-###-####

###-###-#### per Armalldo Castillo PLUS $15 CHARGE

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###-###-#### This number was changed today without me being told. I was notified by

my doctor's office via FAX that my number was not working.! have notified AZ Attorney General and Dave Cherry of CBS TV Call you please advise me of what to do.I am 84 yrs.old & Disabled and rely heavily on my phone service.Desired Settlement: Call you please advise me of what to do.I am 84 yrs.old & Disabled and rely heavily on my phone service.

Business

Response:

September 24, 2014