Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I had a LG Stylo 2 phone from Cricket and the battery blew up so they told me to get another phone and I just got the Galaxy Amp prime 2 yesterday and it is overheating!!! They sold me the phone for $99 dollars and I found out the phone is only worth 99 cent or $10. I called and got a complaint number and they told me to take the phone back. This is horrible and the sales person should be fired. He lied about the phone and then said the batteries will caught on fire. I WANT MY MONEY BACK!!!! Fpr both of the phones. I had just got the Stylo 2 in March of 2017. THIS IS NOT FAIR!!!!
Product_Or_Service: Samsung /Amp prime 2/Smart
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want a LG Stylo 3 or a replacement battery and my money back!!!!
November 11, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she purchased a device from a Cricket location and the battery blew up, she states the store exchanged the device for a device that began to overheat. Ms. states that she was sold the second device for $99.00 and found out the device was supposed to be significantly cheaper. Ms. is requesting a replacement device or a refund.
We contacted Ms. directly on November 11, 2017 and she states this issue has already been resolved. She states she was provided with a device that was comparable to the 1st device that she purchased. Ms. was satisfied with the resolution she was given.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
I recently got an upgrade to two lines, removed an unused third line and changed plans to an unlimited plan. Every since then, my bill has been fluctuating. My plan is supposed to be $80/mth, the first month after changing plans I paid $90; the day afterwards my services was suspended. I contact customer care, who could not tell me why I had to pay %90 and also could not tell me why my service was disconnected. They turned the services back on immediately with no explanation. I promptly received a bill for the next month service, which was $100. I called customer care, who could not give me any reason as to why the service increased. After several more calls, they told me that I was being billed for a third line which should have been removed and a reconnection fee, which should have not been there since I paid my bill. After several more calls they corrected the issue, only to have my services be disconnected yet again the next day after making payment. This time they saw that I was being moved to their standard unlimited plan because "I added the promo plan too late" I had them to look into the matter, they saw their mistake and added me back onto the correct plan but I still had a higher bill than expected so they gave me $20 credit for the trouble. I saw that my paycheck would fall on a week after the due date so I set up a "bridge pay" in order to keep my services active. The system stated I had to pay $30 and the other $30 was due the next week. Paid the first week which again resulted in my services disconnected. Called, they fixed the issue but also took the $20 credit that I was given.
Product_Or_Service: LG /LG Stylo 3/Unlimited 2
Account_Number:
Other (requires explanation) I would like to have my account credited back $70 for the two months I was overcharged, the previous $20 credit that was taken away and the two reconnection fees I was billed. I feel like I'm being punished for continuing to use Cricket's service and I SHOULD NOT have to be guessing my due amount on a PREPAID service
November 22, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received from ***. In the complaint, Ms. states she was never offered the promotion that she qualified for at the time of purchase. Ms. explained that she had three lines with us and canceled one of the line to qualify for our promotion two lines for $80. Ms. Stated that she cancelled one of her line and the promotion two for $80 was not added to her account. Ms. is requesting that Cricket Wireless credit the account $70 for the two months of service that she was overcharged.
We contacted Ms. on November 15, 2017 and advised her that promotion was added to her account and also credit has been issued to her account for the total amount of $60 on 10/30.
Ms. was never overcharged. Ms. was not satisfied with the explanation and the resolution we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
I was sold a phone after it was discontinued through CRICKET WIRELESS local store and the phone melted my charger in side of the phone and cricket wireless warranty department has been giving me a hard time with receiving a replacement phone even after sending in my damaged phone and they wont reimburse me for what I spent on the phone.
Product_Or_Service: Other //
Account_Number:
Other (requires explanation) I will like a refund for what i spent to get the phone which was around $400 since the phone was sold to me after being discontinued and for my last bill payment of $72 due to not being able to use my service for a week.
November 17, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that she was sold a discontinued device that melted the charged which caused the charging port to be damaged. She also states that she did not receive the warranty replacement device on timely manner.
Upon further research we verified that device she purchased was not discontinued, and the device is still sold by Cricket Wireless. We also validated that Ms. did not receive her replacement device on timely manner.
We spoke with Ms. via telephone and email on November 14, 2017 to discuss her complaint. We provided Ms. the information we discovered, and came to an amicable agreement to provide her a credit for the days she did not have a working device.
We apologize to Ms. for any inconvenience she felt she received. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I MADE A COMPLAINT RECENTLY. SOMEBODY FROM CRICKET WIRELESS CORPORATE OFFICE GAVE ME A CALL FROM THIS NUMBER *** ABOUT THE COMPLAINT I MADE AND HE TOLD ME THAT HE WAS GOING TO GIVE ME 8 DAYS OF SERVICE BECAUSE DURING THE TIME I HAD ISSUES WITH MY PHONE I LOST 8DAYS OF SERVICE. CRICKET NEVER GAVE ME MY 8DAYS OF SERVICE LIKE THEY PROMISED. ALSO HE WILL NOT RETURN MY CALLS. THEY ALSO SENT ME A DIFFERENT PHONE FROM MY ORIGINAL PHONE TYPE.
Product_Or_Service: Other /ZTE BLADE X MAX/
Account_Number:
November 28, 2017
Revdex.com
Online Complaint
Complaint No: *** - Rebuttal
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint filed by Ms.. In this complaint, Ms. states that she never received the credit that was promised to her after the original complaint.
Upon researching Ms. previous complaint, Cricket Wireless has found that she did not receive her replacement device on timely manner. An amicable agreement was made to offer Ms. the credit for 8 days of inconvenience. Cricket Wireless has verified that the necessary credit was applied to Ms. account on November 16, 2017/
We spoke with Ms. via telephone and email on November 28, 2017 to discuss her rebuttal complaint. We explained to Ms. that the credit amount that was agreed upon was applied on November 16, 2017.
We apologize to Ms. for any inconvenience she felt she received. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
Ordered Online and The online system did my order all wrong and charged my card. I had to go to a store and charge my card AGAIN to get the service..
I ordered/added a second line to my accout online. I followed the systems instructions to do so and got charged 40.86. I had to call customer service because the system only asked for my BILLING address not my shipping address (which is different) so I had to change or give them my shipping address. I got MO WHERE with the cutomee service, I talked to at least 6 leople trying to get my inflrmation changed. Then I was told to call back 2pm my time. I did so to find out that the system did my order ALL wrong and they couldnt *** me unless I refused the package (which wasnt coming to my address). I went to my mearest cricket store amd they were great. Only the customer service people messed up my account and I couldnt add a line because there was an order on there and the cricket store people couldnt even fix their issue. I had to open a new account just so I can gwt the service I needed and paid an EXTRA 55$ on top of the $40 I pakd online. Horrible.
I want a refund of my 40.86 i paid online. & if they are that good lf a company i would like this month free and my 55$ back as well for all this trouble i had that wasnt even my fault!
November 17, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. purchased a sim and plan to add a line to her account. There was miscommunication during the online ordering process which led an error receiving the package. Due to the miscommunication, Ms. completed her transaction via the local store and is requesting a refund for the online order.
We contacted Ms. on 11/17. Ms. explained that she never received the online order after completing the purchase in the store. Our records indicate that the order was delivered on 11/11 to the shipping address at 6.48pm. The receiver refused delivery and the package was returned to the sender. We have a created a refund request for the order. Once approved, the customer will receive the refund within 2-3 business days depending on the financial institution. We have also provided the customer with this information. Should Ms. have any questions, please contact Gary at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Ms. for her communication and we hope this response properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone service was suspended today 11/21. Due to the "ticket" put in for my refund. Now they are telling me I need to pay an additional 40$ by 11/27 to keep my service active. The ticket request made took money from a credit on my accound and I STILL have not recieved my 40.85. The customer service people tried to say I DID in fave recieve 30$ ( which I did not) which caused my phone service to be suspened. More issues thanks to Cricket Wireless and NOONE wants to help.
November 21, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this complaint, Ms. states she did not receive a refund for the canceled order. Ms. states that her account was suspended for this reason.
We contacted Ms. on 11/21. As previously stated in the original response, once the refund has been approved by Cricket's payment team, the customer will typically receive the refund within 2-3 business days depending on the financial institution. The refund has been approved. The customer is also aware. In regards to the suspended account, she is currently active an enrolled in Bridge pay. As stated on the phone with Ms., we will provide the credit for the remainder of her Bridge pay. Ms. has been updated with the aforementioned.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I HAD MY CELL PHONE WITH CRICKET FOR OVER TWO YEARS THEY HAD A TRACE ON MY CELL PHONE AND CHARGE ME OVER 300 FOR SERVICE IN LESS THAN A YEAR AND THEY KEEP SA;ING ME CARDS FOR DATA AND ALL THE SERVICE DIDNT WORK EVER MONTH I HAD BISHOP TO TAKE ME TO GET A REPLACEMENT PHONE AND THEY NEVER CORRECT ANY THING THEY HAD TWO OTHER PHONES ON MY PLAN I DIDNT GET THEY WAS USING
Product_Or_Service: Samsung //
Account_Number: XXX-XXX-XXXX
Other (requires explanation)
November 13, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that she had service with Cricket for over two years. She kept receiving text messages from Cricket Wireless due to her data usage. She reports that her service did not work properly every moth. She upgraded her device but the issue would not correct.
We researched Ms. account and found that her account was canceled on November 1, 2017. Per our records Ms. was on the $50 smart plan that included 8GB of data, and received messages when she reached 75% of her data usage, in two occasions. We do not see that she ever went over her data.
We contacted her on November 8, 2017 with no success. Ms. called us back on November 9, 2017 and left a voicemail asking that we confirm her account was completely cancelled. I called her on November 9, 2017 and left her a message confirming that her Cricket account was cancelled on November 1st. We also, attempted to call her on November 10, and 13, 2017 with no success. We sent her an email with our contact information. If Ms. still needs assistance please have her contact Emilio I at XXX-XXX-XXXX.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Misleading information given concerning the refer a friend promotion to save $25 for both parties.
t for putting in a code upon sign up. It was like I should have known all along. I just signed up for this phone service and I am so disatisfied. It seems like no one at Customer Service will help me. Purchase date 10/17/2017, Account#XXXXXXXXX, Refer-a-Friend code from my daughter-***.
This all started on October 18, 2017, I decided to switch phone companies and I chose this company because my daughter has been with them for a couple of years now. So when I went into the store I made sure that I asked the gentleman about a reward of $25 for the referrel by my daughter to switch. I had my own number and wanted to keep it so he said it would take 24 to 48 hours for the switch to be complete at no time did he say that I needed a referral code upon signing up for the cricket rewards. I proceded to sign up for the Cricket rewards the next day and when prompted for a referral code from my daughter I checked no because she lives out of state and needed to send me a code. Well later the next week I received the code from her and tried to enter it, but when I tried the site refused the code and stated that referral code was needed at sign up. So I went back into the store and was prompted to call Customer service. I have been talking to a different person almost every day about this matter. Today was the last straw when the agent said there's nothing that can be done because "you" should have entered that code at sign up. I told her that "had I known or been informed by your staff in store" I would not have signed up for Cricket rewards until after I received the code from my daughter. I'm really ticked off because Customer Service made me feel like an i
I would like for the Refer-a-Friend code to be honored for the both of us, myself and my daughter.
November 11, 2017
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that she should be given a $25 promotional credit as promised when she was referred by her daughter.
On November 8, 2017, Cricket reached out to our Rewards Center and they in turn reached out to Ms. advising her that the $25 credit would be manually applied to the account on the 60th day of service as the promotional offer stipulates.
Cricket's incentive programs such as Refer A Friend can earn up to $250 in credits a year. This is now available through the download of the Cricket Rewards app. https://www.cricketwireless.com/support/apps-and-services/cricket-rewards-app/customer/cricket-rewards-app.html
Damaris, Cricket manager, spoke with Ms. and thanked her for the communication. We trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
I added a line to my existing account on October 30th. I placed the order online. The full amount of $54.99 was paid through my debit card. I received the phone and sim card on October 31st. As of today, November 3rd, my new line still had not been activated. I was told the line was opened under someone elses account. How is this possible since the money went to my account. I have been lied to every day since this started. I was told someone would call me back in 30 minutes, then within 4 hours. No one ever called. I was told the case would be resolved within 24 to 48 hours by one person, and 3 to 5 days by another. Then I'm told the only way to resolve it is for me to buy another sim card. Why should I have to pay again when the money I already paid is still sitting as a credit in my account. I have been a loyal customer for a long time and this is just bad business ethics.
Product_Or_Service: LG /True/Smart
Account_Number:
Other (requires explanation) I want either the phone activated or my money refunded for the service I am not receiving.
November 14, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she added a line online and has been unsuccessful with activating the device. Ms. is requesting a full refund or for the phone to be activated.
We spoke with Ms. directly on November 11, 2017 and she stated that the line has since been activated. She had concerns about her monthly plan stating her upcoming month's bill was incorrect. We have corrected her plan and advised her of her next month's bill balance.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
All of my complaints and concerns have been resolved satisfactorily. I only wish it had not gotten to the point where I had to file a complaint in the first place.
On 10/31/2017 I went to Cricket Wireless on 6080 S Hulen St. Ste 785, operated by *** LLC. I went to this business with the intent of getting wireless service for the phone I already have. I had to purchase all the mentioned items beforehand: $9.99 sim card kit, $40 service plan, and $25 activation fee. A short while later, I came to the realization that the employees could not handle setting up my service plan to the 100% usability that I expected. *** the associate that helped, stated something along the lines that the service plan may take about 2 hours to be active. After having been in the store for nearly 2 hours and the store about to close, I went home. I waited a few hours at home before chatting with cricket support online. After spending some time going over steps with them they still couldn't get the service plan to work, and told me to wait until the morning. This morning 11/1/2017 I called support this time and support this time told me that I should go back to the store and get them to fix it. Clearly, I was getting the run around. For this being my first experience with this company I decided to return to the cricket wireless store and demand my money back. So, I'm back at the store and ask for my refund because they didn't fulfill their obligation of getting me wireless service. The associate is a different person this time, so I state to them what happened and that sorry I didn't want him to try and fix the problem that I just wanted my money back. He called what was said to be the district manager, Lucero. Lucero told me that I was not allowed a refund for the service plan and that the back of the receipt explains it. I told her this was nonsense that I never had the service I paid for, I just kept getting,? oh just wait a little longer the service will start to work', also that it hadn't even been 24 hours. She started to give me a corporate line of let me see how to help you with maybe getting your activation fee back. This had me speechless with the horrible business ethics, training, and customer service of this business. These types of businesses give the business industry a bad reputation. I would hate to see how many people have been denied their hard-earned money due to these unethical practices. If anything, place NO REFUND on the front not the back AFTER THEY ALREADY PAID or let the customer know beforehand that even if we cannot get your service plan to work we still won't give you your money back. I know TEXAS is better in business than to allow this to happen.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Refund of $77.88 and to warn customers of no refunds upfront not on the back after they already bought it.
November 15, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***.
In this complaint, Mr. states he activated service at an Authorized Dealer in Fort Worth, TX. He states that he activated service with a BYOD, Verizon phone and that he subsequently had to port out due to having no service.
We were able speak with Mr. directly and confirmed that we are issuing a refund for the service payment he made to activate his service, sim card costs, and activation fees from store leadership.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
/cb
(The consumer indicated he/she ACCEPTED the response from the business.)
After voicing my complaint up the chain Cricket Wireless has refunded the total amount back to me. I wish this could've been avoided and hope doesn't happen again to any customers.
I purchased a wireless plan that was advertised with a better service area than either T-Mobile or Sprint. I also purchased a holster to go with the phone that came with the plan. This was on 10/23/2017. Unfortunately, the phone didn't work at, either, my home or my office at the VA Hospital. I returned the phone and accessory on 10/27/2017 and requested a refund of the $110.46 that I had paid, since the network wasn't as promised. Cricket has refused to return my money for either the service or the accessory.
Product_Or_Service: Samsung //GSM50
Account_Number:
Other (requires explanation) A refund of the money that I gave them for a plan that didn't work as advertised and for the accessory that I returned. I wasn't told at the time of enrollment that the money wasn't refundable, even if the plan wasn't as advertised.
November 3, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. activated service with the promotion for a free device upon porting. Mr. also purchased a holster for his device. Mr. did not have service at home and returned to the store for a refund and his request was denied. Mr. is requesting a refund.
After contacting Mr. on 11/3, we have requested a refund for service. Once approved, a check will be sent to Mr. address. All accessories go directly to the store. Mr. states his receipt says that he has 7 days to return accessories for a refund. We have reached out to local management regarding this issue. Mr. is aware and once we have updates, we will forward to Mr.. Should Mr. have any questions in the future, please contact *** at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Mr. for his communication and trusts this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
I was told 6 months ago that they would get cover in that was or of stock that alalready boght. They never called n I spent 43 dollars on it. I asked for my money back they said they're under new management n wont help me.I wanted to the Cricket store at around 11 October 30th to purchase a battery. They said it would be cheaper to buy a new battery for 50 n they talked me into a new phone for $41. I said I didn't want to pay over $100. And they said it would not be more than $67. They kept racking up my bill. My final total turn out to be 185. I had to go to work. The name that pops up is *** not ***. I told him I didn't want to buy a new phone and they kept trying to convince me to get a new one and it erased all my all my music on my phone. They said come back and talk to the manager tomorrow so we could do something about it. All the manager did was tell me that she's only going to refund me for the phone and not the whole $185. I brought the phone back before 24 hours. I brought back all the parts with me and everything the receipts and they said they would own I said I don't want to do business with them and I wanted to cancel my payment for next month before the period started but she refused to give me my money it is October 31st today. there names *** and *** none of my contracts got transferred my music is gone. I want my money for the month of nov. Refunded n my phone bc I have all the parts n brought it back with in 24 hours. The staff said go ahead & contact you bc you won't do anything either..I hope they are wrong
Product_Or_Service: Phone
Order_Number: XXXXXXXXXXXXXXX
Account_Number: XXXXXXXXXX
Other (requires explanation) I want my full $185 refund back I do not want to pay for the month of November I told them I wanted to cancel with them before my payment started tomorrow and they won't do it I just want my money back please help me
November 6, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she states that due to misinformation at the store, she requested her money back. The sales person told her that they were under new management and could not help her. She returned to the store on October 30, 2017 to purchase a new battery. The store talked her into buying a new device for $41 instead. The store assured her that the bill would not be over $100, but her bill kept going up. Her final bill was $185. She is asking for a full refund of $185, and wants to cancel her services.
We researched Ms. account and found that she contacted customer service on October 30, 2017 and requested Auto Pay be removed from her account. The line ending on 3357 was moved to a different account the same day. The line ending on 5668 was suspended on November 4, 2017 due to non-payment. The last payment was made on October 2, 2017 for $90. Per our records we could not find an automated payment, customer service payment or a store invoice payment with the $185 in question.
We contacted Ms. to gather more information on her request and her complaint is not clear. We called her on November 3, 6 and 7, 2017 with no success. We also sent her an email and provided our contact information. If Ms. still needs assistance please have her contact Emilio I at XXX-XXX-XXXX.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
cricket is the most *** place. I will never do business with you again. I tried canceling and returning everything within 24 hours. I should be refunded all my money and have my service canceled if it was the day before my new plan. YOU GUYS ARE A HUGE RIP OFF SCAM ARTISTS!!! I want my 185 dollars back. SHE DIDNT EXPLAIN ANY CHARGES AND JUST KEPT SAYING TO SWIP MY CARD.. They only said they would refund 41 of my 185 dollars, but I want my money back. I tried to cancel before my plan started and YOU refused. THIS IS REDICULOUS!
November 21, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by *** regarding Cricket service. From the last complaint Ms. states that she tried cancelling and returning everything with 24 hours after purchase on October 30, 2017. She feels she should receive a refund for all the money paid and she also requests that her account gets canceled. She is asking for $185 refund.
As stated in the initial response, we researched Ms. account and found that she contacted customer service on October 30, 2017 and requested Auto Pay be removed from the old account. The old account has not been active since October 20, 2017. The line ending on 3357 was activated on a new account with the same name. Our records show two payments made on October 30, 2017 on the new account totaling $91.67. We could not find an automated payment, customer service payment or a store invoice payment with the $185 payment in question made October 30, 2017.
After receiving the rebuttal, we attempted to contact Ms. on November 14, 15 and 16, 2017 by phone, in an effort to better understand and assist with her request. We received error message stating that Ms.' voicemail has not been set up. We also sent her multiple emails to the email address provided in the complaint and a text message to line ending 5628. We have yet to hear from Ms..
Based on the aforementioned, we respectfully request that his complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I've been a customer of Cricket Wireless since May 20, 2014, and have been upset and overwhelmed with the technical issues associated with the use of their phone I've been using since September 26th. After the purchase of Cricket LG Fortune phone from a Hampton, VA franchise store, I continue to experience extreme technical issues using the phone for my business as a private contractor driving on the Lyft and Uber platforms. The phone is affecting my livlihood. The principal use of the phone is for each of the Lyft and Ubers apps performances and Google map which connects me to each rider request and data as well as arriving to and dropping off passengers throughout the day. The LG Fortune phone battery continues to drain while in use unless the phone charging cord is plugged into my vehicle's charging port at 100 percent. If the charging cable is not plugged into my vehicle charging port while the phone is at 100 percent, then the battery continues to drain which will and has shut off. Furthermore, the phone would type random letters without me pressing any letter keys on the phone. I have experienced if there are phone windows opened, those windows would jerk and not close and therefore need to restart the phone. Cricket Customer Care has been made aware of these concerns and problems without providing a mutual and acceptable agreement using their product. It is Cricket contention and according to their warranty department, a representative told me I have two options to choose from. The options listed below will prevent me from earning an income because I cannot be without the use of my phone and I should not have to purchase another phone temporarily then to return it. Option 1: Pay the retail price (refundable) of a refurbished phone with a nonrefundable shipping fee and I should receive the phone within 5-10 business days. Option 2: Purchase a new but cheap phone from Cricket Wireless franchise store and a refurbished phone will be mailed to me.
Product_Or_Service: LG /Fortune/Cricket
Account_Number:
Other (requires explanation) Total refund or new phone replacement.
November 10, 2017
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Ms. states she is having issues with her device. Ms. states that her phone dials numbers without pressing the device and her battery drains quickly unless the phone is charged. Ms. spoke with care and was given warranty options. Ms. states she cannot go days without a device and she does not want refurbished device.
We contacted Ms. on 11/10. We provided the warranty options available we could send her a refurbished or like new device. Ms. stated that she does not want a refurbished device. Ms. stated that she has already changed providers. We explained to Ms., once the account is canceled, we are unable to provide a replacement and any unused credits will be forfeited. Should Ms. have any other concerns, please contact *** at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Ms. for her communication and we look forward to hearing from her
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
I am requesting a refund because the phone is defective or did not perform in a manner of reliable phone service. The history of complainant of me (complainant) contacting Cricket's customer service and Warranty department failed reaching an amicable and desirable end. While in contact with Cricket about the phone service I kept being passed around to the same department over and over again and passed off as they demonstrated to me of not wanting to be bothered. Their warranty department would pass me off to customer service and then customer service would again pass me on to the warranty department. I was so stressed from the experience and of it all.
November 15, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by***. Ms. is requesting a refund because she states the phone did not perform to her expectations. Ms. states she was transferred several times to several departments with no assistance.
As stated in our previous response, Ms. was given all available warranty options for correcting any device issues she was experiencing, which she declined. Ms. explained she has canceled her account and moved to a new carrier. At this point, per out terms and conditions, all credits, refunds and device options have been forfeited. Ms. can contact *** at *** for any further questions regarding this case. If we are unable to answer, please leave a voicemail and we will respond accordingly.
Regards,
Cricket Wireless, Customer Support
My husband and I went to buy new phones. My husband happened to know there was a phone trade in offered due to this information being advertised on the wall (It's also online). He pointed it out to the employees not once, but twice during the purchase of our two new phones. The employee accidentally didn't do the trade in at the appropriate time during the transaction. The value we should have received for our old phones is very unclear. Does Cricket trade and take in all phones, I'm not certain. One person on the customer care line said yes. In the store, we were told one of our phones was worth $40, but then she said she looked it up wrong and it was actually only worth $20. This was after she informed us we wouldn't be able to receive this credit though because the cashier rung it up wrong. I accused them of false advertisement, which the store denied. How can that be denied? We bought phones, told them not once, but twice we wanted to trade in our two phones. There is an advertisement posted on the wall in the store regarding this. But we were told too bad because the employee made an error, and the store had no authority to correct the action. So basically, they don't have to honor their advertisements as long as it's an employee error, and the company doesn't even allow them the means to correct the error should something go wrong. If Cricket's systems seriously do not allow staff errors to be corrected, how often are they mischarging in other instances'I spoke with 5 different people from Cricket today. 2 in the store and 3 on the phone. It was presumed that it was the store supervisor who said they couldn't fix the issue, and the final person I spoke with via phone was a supervisor per my request. He admitted that the stores do not have a lot of power. He also then proceeded to tell me, he could get me something, but not all that I should have received, because that was company policy. Is my fair shake negotiable? That's when I told him I would just write to the Revdex.com.
Product_Or_Service: Samsung /Galaxy Amp 2/Basic Unlimited Talk & Text
Account_Number:
Other (requires explanation) I want the money we should have received for our two old phones as a result of the Trade Up they offer:*** This should have been provided today. Due to employee error, the incapability of the store and Customer Service, we were unable to get this. Additionally, stores should be mandated to honor promotions. Cricket HQ needs to authorize store staff to override errors if customers are cheated.
November 6, 2017
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states that during her initial purchase, at an Authorized Retail location, she was not given the trade in value of her device. She requested that the error be corrected immediately and was denied due to the system's incapability to retract the sale. Ms. feels that Cricket did not honor their promotion and feels that the stores should be mandated to honor the advertised sale. Ms. wants the money she and her husband should have received for their two old phones.
On November 2, 2017 Cricket reached out to our local management team in order to properly investigate Ms. claim. The management team has determined that the new hire employee handling the sale did not correctly process the sale transaction. The management team reached out to Ms. and has agreed to correct and compensate Ms. directly.
On November 2, 3 and 6, 2017, ***, from Cricket Corporate Headquarters attempted to speak with Ms. to personally apologize for the inconvenience incurred. Unfortunately, Ms. does not have an active voice-mail.
We thank Ms. for her communication and trust that this explanation properly addresses and closes her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Cricket did reach out to me yesterday and they have resolved the issue. Thank you Revdex.com!
I purchased the phone 2 and a half months ago for $113. 2 days ago it quit working. The phone carried a 1 year warranty and the company refuses to replace it and wants me to buy a new phone.
Product_Or_Service: Other /XTE Grand X 4/2/$80
Account_Number:
Other (requires explanation) The phones carries a 1 year warranty. I want it replaced by the warranty.
November 6, 2017
Revdex.com
Online Complaint
Complaint No:***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by*** regarding Cricket service. In his complaint, he reports that On August 7, 2017 he purchased an LG Fortune. On October 30, 2017 the phone stopped working. He contacted the warranty department to request a warranty device exchange, but his claim was denied. He is asking the warranty department replaces his device.
We researched Mr. account and found that he contacted Cricket Wireless via chat on August 16, 2017. He reported that the phone dropped and the screen cracked. Our records show that Mr. called us back on October 31, 2017 and attempted to process a warranty claim for the same device. The claim was denied due to the device having physical damage.
We contacted Mr. and advised on the aforementioned. We advised him on the options available, including shopping online for a new device, or going into a Cricket Wireless store for a new phone. Mr. inquired about the Phone Payment Plan. We provided the number to Progressive Customer Service for further assistance.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
Purchased phone based on cricket wireless webpage that said it was eligible for an 8 gigabyte hot-spot add on feature. Feature was not available through app, website, or call center. Filed a complaint with cricket wireless attempting to get them to update the app so I could purchase the add on. After waiting the 24 hours they told me it would take, they have changed the webpage to feature a new list of phones and tell me that the hot-spot feature is unavailable for the phone I purchased based on the list from the night before.
Product_Or_Service: Other /Blade X Max/Unlimited Data
Account_Number:
Other (requires explanation) Remove the hot-spot block from my phone and make the feature available to me as their advertisement stated when I purchased the phone.
November 10, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Mr. states prior to him purchasing his ZTE Blade X Max he was under the impression that the device had hotspot capability. He states once he brought it to Cricket's attention, the website was then changed and no longer showed his device being hotspot compatible.
We contacted Mr. directly, and he sent the screenshots from the website, showing that ZTE Blade X was mobile hotspot compatible. Upon further investigation, we discovered that Mr. has our unlimited data plan, which at the time of his purchase, was not a mobile hotspot qualifying plan. As of November 6, 2017, the Cricket unlimited plan is now a qualified plan for mobile hotspot, however certain devices are not compatible. Unfortunately, Mr. device is not compatible currently. We have advised him that he can change to one of our qualifying plans if he wishes to add Mobile Hotspot on his current device. Mr. was not satisfied with our resolution and he feels he was misled. We attempted to advise him that at the time of his purchase, the capability of adding mobile hotpot to the Unlimited Plan was not available. Mr. became irate and begin using profanity. Mr. can visit our website at *** to stay informed, as more phones will be added to this list as they become available.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is a blatantly misleading just as their online advertisement was. When my phone was purchased I bought it based on a list from their website that showed it being compatible with an 8 gigabyte hot-spot add on. After I purchased it however, it was not available for me to purchase. I contacted cricket and filed a complaint with them about it and then proceeded to capture screenshots of the webpage as it was at the time of purchase. After waiting 24 hours for a reply as I was told would happen I then contacted cricket myself. They denied the webpage was ever in the form that I had screenshots of. When I went back to the page I had originally taken screenshots of there was a new page in place showing a completely different list. Crickets representative investigated the matter and still refuses to acknowledge the original page and claimed I must have simply misunderstood which phones were which. Cricket has refused to do anything in regards to this situation.
I moved my phone number over to TMobile on 10/22/17 since they now have better service in my area. I went to Cricket to get my $60 credit refunded back to me and was told they don't give it back. This is criminal and illegal. That is MY money that I prepaid on my account, and it showed as a $60 credit and nothing was due until 11/25/17. It is owed to me. I called Cricket and was told I had to file a dispute with my own bank! As a consumer, I should not have to take time out of MY day to fix what Cricket wireless is refusing to give back and should automatically return to a customer - MY MONEY!!
Product_Or_Service: LG /V10/Unlimited
Account_Number:
Other (requires explanation) I want a refund check of $60.00 mailed to my PO Box. This is MY money as I paid a month in advance.
November 8, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Ms. states she that ported out her line due to wanting better coverage and service. Ms. claims that she visited a Cricket Wireless Store to request a refund for the unused service but she was told that they will not be able due to policy. Ms. is now requesting that Cricket provide her with credit for services never used.
We contacted Ms. on Jun 12, 2017 and explained a refund request has been processed for $60.00 Ms. was very satisfied with that explanation and resolution we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Oct. 30 ,2017 we are now going on 15 hours no phone service and they wont even say when it will be restored not staying with these pos's
multiple cell phone number changes multiple cell phones that do not work.
Product_Or_Service: LG //cricket
Account_Number: XXX-XXX-XXXX
Other (requires explanation) reimbursement of all cell phone
November 13, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states multiple cell phone number changes and multiple cell phones that do not work.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We attempted to contact Ms. on several occasions, November 7, November 11 and November 13, with no success. We wanted to gather more information regarding the issues she was having so that we could do a bit of trouble shooting with her, but again we were unsuccessful in speaking to her.
Should Ms. choose to contact me, *** I can be reached via the telephone number provided in her voice-mail and would be more than happy to further assist her in this matter.
We want to thank Ms. for her communication and look forward to hearing from her should she decide to further addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
Paid $140 to get phone up and running. $10 for new SIM card, and 2 months for $40 per month (they didn't give me the $35 price with Autopay).... I was told my account would be credited $50.
s). I'm gonna write the Rhonda Blackford Noone and others. I'm not a type who takes kindly to being ripped off. Regretting doing business with these scammers. I see a class action in their future. Crooks. How are they allowed to operate and not get charged with fraud? Maybe people should start filing criminal fraud charges.
They never credited the account. When I called them about it , they told me, "OH you have to be with Cricket for 60 days before getting the credit"...After 60 days , I called them, they refused to credit the account (LIARS). Changed their song. Now I still am trying to contact corporate (phone number is always busy, shady b
My billing cycle has been from the 11th of the month to the 10th since I've had Cricket service, which has been for about a couple years. I change my plan for my line now and then, and the payment for it is always required at the same time. On 10/6/17, I paid $130 for the new billing cycle of 10/11/17 to 11/10/17. I had made a minor data change to two of the three lines, paid the difference of about $10, and, until 10/19/17, I thought I owed nothing. BUT, in the middle of the night on the 19th/20th, service for all of my lines was suspended, and a notification showed that I owe $41.66. I fortunately was able to log into my account on my husband's work phone, which is through a different service, and I have a screenshot that shows that I "owe" $41.66 and 21 days remaining in the billing cycle. I tried to call Cricket at that time, but it was outside of their business hours. So I went ahead and paid, because we NEED our phone service, and decided I would call later. After I paid, my account showed that I have 30 days left (meaning my billing cycle also changed), I owe $140 due by Nov. 19th (last day of the new cycle), and I have a screenshot of that. So if my plan is $140/mo., I paid $130 on 10/6, and $41.66 on 10/20, plus about $10 for plan changes in between, it doesn't take a genius to see I paid too much. And I have no clue as to why the billing cycle has been changed, either. When I spoke with a Cricket rep, besides going in circles for who knows how long, ultimately, she told me this all happened because of the changes I made. I am adamant that I did NOTHING to incur this fee, it was Cricket's fault, and I want it fixed. Needless to say, they did not fix it. As of now, I plan to change to another service at the end of the cycle, unless they make this right. I want my $41.66 back, and the billing cycle fixed or I want $107 refunded back to me so I can change providers immediately. I was ripped off for $10 by Cricket a few months ago, I did not file a complaint, but this is the last straw.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my $41.66 back, and the billing cycle fixed or I want $107 refunded back to me so I can change providers immediately.
November 3, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on October 6, 2017 she made a $130 payment towards her new billing cycle that started on October 11, 2017. She also made some changes to two of her lines on the account, and paid $10 for the difference. Her account got suspended on October 19, 2017 and she got a notification that she owed $41.66. She contacted Cricket but could not get through to an agent. Mrs. paid the amount the system was asking to restore her services. Mrs. is asking we refund the amount paid, back to her card, and reset her billing cycle to the 11 of every month.
We researched Mrs. account and found that the balance due October 11, 2017 was $140. A payment of $5.67 was made on September 24, 2017 and another payment of $130 on October 6, 2017. This left a $5 balance on the account. We could not find the $10 payment Mrs. stated she made. The system did not suspend her services on October 11, 2017 at midnight as it should have, due to a system error. Instead her account was suspended on October 20, 2017 when the system realized there was a balance due. This caused Mrs. account to be suspended, a prorated charge incurred and the billing cycle to change to the 19 of each month. Our records show she made the $41.66 payment on October 20th to restore her services.
We contacted Mrs. via email as she stated that she prefers to have our communication done via this channel. We explained the aforementioned and advised that due to the confusion our billing system caused, we are refunding the payment she made on October 20, 2017 back to her Visa card. We also told Mrs. that we can definitely change her billing cycle's due date back to the 11th of each month, but due to the nature of the prepay business she will need to call Cricket's customer service on November 12, 2017 and request the change then. Our system will not allow for the change to be made before that date. Mrs. understood and agreed with the resolution.
We apologize to Mrs. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mrs. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Cricket's resolution, and I appreciate it. I just want to note that the explanation of what actually occurred was not accurate, but I will assume for now that it was just a system glitch on their end.
I purchased a replacement phone for my son online. When I never received it I contacted customer support. I first used the chat service who asked for the order number. When I searched my email I found 2 email from cricket. The first confirming my purchase and information, which was all correct. *** the second saying my order was cancelled due to unverified information. I gave her the order number and told her I didn't understand why it was cancelled and that the payment was pending on my account, funds had been deducted from the balance. I wait a good 20-30min with no response. I then call customer support and explain what has happened. The girl puts me on hold to check the order. But really she sent me to the warranty department who says she's going to transfer me back, but really sends me back to the main menu. I then talk to this guy who argues with me about not having enough money in my account and that is why the order was cancelled. I told him several times that all the banking, shipping addresses are correct and funds were and are present in account. He then transfers me to a manager who also tries to tell me the address and account information are not correct. He then tells me no payment was made but that it would take up 10 business days to receive a refund. The money had already been deducted from my account. I then ask if he could at least suspend the line for the phone I ordered since I'm paying for a service that I cannot use. He then hangs up on me.
Product_Or_Service: Apple /CS/Basic
Account_Number:
Other (requires explanation) Full apology, discount on a phone, money refund for service that I was unable to use
November 6, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she attempted to purchase an upgraded device online for her existing account and the order was cancelled. She states when she contacted our customer care department she was advised it was due to her account information being incorrect. Ms. is requesting an apology and a discount on a new device as well as a refund for the service she was unable to use.
We attempted to contact Ms. 10/31/17,11/2/17 and 11/6/17 via phone as well as the email address she provided, but we were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. would like additional assistance she can contact *** at ***.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support