Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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Totally disgusted with Cricket and will never use them again nor recommend them to anyone. We bought two smart phones (one in June 2016 and one in May this year) at the Midlothian, Virginia store. Our only reason for buying from Cricket is that we wanted unlocked smartphones for future overseas travel, where we could buy SIM cards in the countries we visited. The store manager sold us the first one and told us that the phone was unlocked. Same again from a sales manager at the same store on the second visit. We would not have bought them if Cricket had advised otherwise. On our next trip overseas, we found that both phones were locked. An online chat with Cricket's technical support while we were overseas could not resolve the issue. Brought the phones back to the store and they would not refund our money. Numerous phone calls with the store manager, Cricket customer service, Cricket warranty and others could not resolve this simple issue that Cricket sold us locked phones when they had expressly told us they were unlocked. So, be warned. Cricket customer service is non existent. And the Cricket sales manager and store manager will lie to get the sale. Needless to say, we are now with another wireless company, getting much better coverage, much better customer service and a better data plan for less than we were paying Cricket. So if you are thinking of going to a Cricket store, run the other way!
Product_Or_Service: Samsung //Monthly PIA
Account_Number:
Other (requires explanation) Refund of the purchase price of the two phones.
October 19, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he bought two smart phones one in June 2016 and the other one in May 2017. Mr. states that the only reason he purchased these devices is because he was assured by the store manager that these devices were unlocked and ready to be used overseas upon buying a new SIM cards in the country he wanted to visit. On their next trip overseas, they found that both phones were locked to Cricket. He contacted customer service and was told that neither phone could be unlocked. He is requesting a refund of the purchase price paid on these two phones.
Please note that per Cricket's Wireless Device Unlock Policy the device he wants to unlock needs to be active for at least six (6) months of paid service or he need to be on an Unlimited Plan (including promotionally priced versions). Devices are designed for use on and are locked to Cricket's network. This information can be found at ***
We researched Mr. account and found that a Revdex.com complaint was submitted with the same complaint. Also, his account was canceled on August 12, 2017. Prior to canceling the account he contacted us on July 1st, 2017 requesting the unlock code for both devices. Customer service provided the unlock code (#***) for IMEI ***, but the code would not work. A ticket (***) was created the same dame day and it was escalated to our technical team. The ticket was closed on July 4th with the following notation, the unlock code provided to the Mr. has been verified. We are not able to provide a different code as this code comes from the manufacturer.
We also reached out to the store's Territory Sales Manager and asked that he investigate
the interaction Mr. had with the store in June 2016 as well as the May 2017. Per our investigation we found that in both occasions he was advised that after 6 months the he could unlock the devices. The store did not advise that the devices are unlocked at purchase.
We contacted Mr. and advised on the aforementioned. We also advised that although the device purchased in May 2017 would not be eligible to be unlocked until November 2017, as a courtesy we provided the unlock code for that device (unlock code for IMEI number *** is ***). Mr. states he does not need the unlock code as he will not be using the device. We regret we are unable to assist further.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I bought my phone in Feb. 2017 I had to make a warranty claim on that phone. I finally got my replaced phone five days later. When I was told only 2 days. When I got the phone wasn't till late that night I seen that is was not working. I went into the store the next day, the associates weren't sure why it was not connecting with the towers, so I got a new SIM card for 16$. That did not work, we tried everything it get it to work. once we tried putting the SIM card in a display it work so the associates told me that his phone was no good. (the phone that was sent to me had dirt in the speakers and the touch screen didn't cover the whole screen) I couldn't wait another 5 days to get a phone so I bought a new phone. I told the associates that I was upset and was told to call customer care, but spent another 5 days on the phone and in the store trying to get reimbursed for the phone I was forced to buy. All I was able to get the 16$ taking off my bill (that covered the SIM card) But I am told they will not do anything else. Talk to a couple of supervisors but no one would help.
Product_Or_Service: Other //Cricket Wirless
Account_Number:
Other (requires explanation) I want to be reimbursed for 99.60$ that I spent on a new phone that should of been free b/c my warranty claim.
October 16, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Ms. stated that she purchased a Cricket Wireless device in February 2017 and she later had to file a warranty claim. Ms. claims that the replacement device that was sent to her was not working and the next day she went to one of our Cricket wireless store and was advised to buy a new SIM card for $16, however the device still didn't work. Ms. claims that she was forced to buy anther device at the store and never was refunded for the $16 that she spent on the SIM card that she had to purchase earlier on that week. Ms. request to be reimbursed for $99.60 that she spent on her new device. She feels the device should have been free through her warranty claim.
We attempted to contact Ms. on multiple occasions via phone and e-mail with intent to amicably resolve her complaint, but were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. would like additional assistance she can contact *** at ***.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
I never got any calls or email about this situation. That is unacceptable that you will not reimbursed me for the phone I bought. Something must happen either 99.60 back or a bill paid. ( my bill is only 77$) I paid more enough with insurance to be cable to be covered for the phone I had to buy.
October 26, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint we received by ***. In the complaint, Ms. stated that she purchased a Cricket Wireless device in February 2017 and she later had to file a warranty claim. Ms. claims that the replacement device that was sent to her was not working and the next day she went to one of our Cricket wireless store and was advised to buy a new SIM card for $16, however the device still didn't work. Ms. claims that she was forced to buy anther device at the store and never was refunded for the $16 that she spent on the SIM card that she had to purchase earlier on that week. Ms. request to be reimbursed for $99.60 that she spent on her new device. She feels the device should have been free through her warranty claim.
We once again attempted to contact Ms. on 10-19, 10-20 and 10-25 via phone and e-mail with intent to amicably resolve her complaint, and still were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. would like additional assistance she can contact *** at ***.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
LG Harmony cell phone has intermittent Internet connection. Whenever I call someone, he or she CANNOT hear me nor understand what I am saying (I'm cutting "in & out"). Cricket charges a $25 "activation fee" and a $25 "restocking fee." Cricket will not adjust my due date to coincide with monthly payday. I have experienced the WORST customer service in the history of any product or service that I have ever paid for or subscribed to. The Cricket store clerks ? at *** ? act like they could care less about new customers' problems.I've NEVER had a problem with Verizon, AT&T, T-Mobile, or Boost Mobile except when the Boost Samsung phone started to flake out after 18 months. That's why I switched to Cricket!
Product_Or_Service: LG /LG Harmony/Unlimited Plan
Account_Number:
Other (requires explanation) I need a cell phone that works and that doesn't have sporadic outages. I need to change my due date to the first of the month to coincide with my monthly payday to avoid interruption in service.
October 20, 2017
Federal Communication Commission
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In the complaint, Mr. states he has been experiencing issues with his device. Mr. calls are dropped, his phone will freeze up and those on the receiving end of his call are not able to hear him. Due to these issues, Mr. feels that his phone is defective.
We contacted Mr. on 10/20. After getting more information on his experience, we've determined that his device is defective. His device is still under warranty, so we have contacted warranty to have the defective device replaced. A replacement device should be shipped once approved and he will need to return the defective device. If any additional information is necessary, we will reach out to Mr.. We have placed a credit on his account for the inconvenience. Should he need to reach out, please contact Gary directly at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and hope that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
The company sold me a locked phone when I paid in full and refused to unlock the phone when I switched carriers.
I purchased the plan and phone back around March of this year. I had inquired at that time about adding a second line. When I went to add the second line they had changed their policy. I had to switch carriers. I paid in full for the phone at the time I signed up for the plan. Since the phone was paid in full, the company should have unlocked the phone. They never informed me the phone was locked. As a consumer you would not be aware the phone was not unlocked.
Since the policy change of adding a second line, I had to switch carriers. It was too expensive to stay with Cricket for the second line. When I went to switch to a new carrier on October 7,2017 is when I found out the phone was locked. The new company ran the information and ported my number to the new company. When they inserted the SIM card we found out the phone was locked. Cricket refused to unlock the phone since they had already closed the account once the request to port my number came in. The new company indicated they have the ability to unlock the phone, they were just refusing too.
This is absolutely horrible business practice that they sell people locked phones without informing them of this. The general practice for locking phones is when the phone is financed they keep the phone locked until it is paide in full. Since I purchased the phone out-right, it should have come unlocked.
It cost me $370.00 to replace the phone that was only 7 months old.
I feel Cricket forced me into purchasing a new phone and should be responsible for the money I had to pay for the new phone. They should have unlocked that phone once I purchased it. There was nothing provided to me to inform me the phone was locked or that I had to call someone to have the phone unlocked prior to switching carriers.
October 14, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he contacted Cricket Wireless' customer service and requested that his iPhone be unlocked, but customer service advised that he did not meet the requirements. He is stating that Cricket forced him into purchasing a new device. He is asking we refund him the money he had to pay for the new phone.
We researched Ms. account and confirm that his iPhone 5S with IMEI number
ending in *** meets the device unlock requirements. We immediately unlocked his device. Mr. can complete the unlock process by tethering his device in iTunes or insert a SIM card from a different provider. For more information he can go through this link: ***.
We sincerely apologize for the unacceptable service experience he received. As a courtesy for the inconvenience he has experienced we want to offer a two month credit, if he ports his services back to Cricket Wireless. We, also provided the agent's information to the call center's management team so we can provide coaching, and make sure this does not happen to other customers.
We attempted to contact Mr. on October 12 and 14, 2017 with no success. We were able to contact him via email, and advised him on the aforementioned.
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Cricket absolutely refused to unlock the phone when I was attempting to switch carriers. I even requested to speak to a supervisor and was again informed since my account was closed they could not unlock my phone. I never authorized the account to be closed.This left me with no choice but to purchase a new phone. By Cricket unlocking the phone now does me now good since I no longer have the phone.
Per the email below from Cricket's representative addressing this issue, Cricket admitted this was their fault. This cost me $370.00 do to Cricket's training issues. They should reimburse me for the cost of the new phone.
Good Afternoon Mr.,
We have send our response to the Revdex.com. The following was included in the response.
We sincerely apologize for the unacceptable service experience you received. As a courtesy for the inconvenience you have experienced we want to offer a two month credit, if you port your services back to Cricket Wireless. We, also provided the agent's information to the call center's management team so we can provide coaching, and make sure this does not happen to other customers.
Regards,
***
Vendor Management Customer Support
I have Cricket service and I was trying to upgrade my plan smart plan and on my Cricket account it said that the smart plan was $30 and the basic plan was $20 which I have the basic plan and I'm paying $40 for four lines I wanted to upgrade everybody is lines to the smart plan because it was $30 because I was going to purchase the mobile hotspot and they're telling me I've talked to several reps today on October 17 and they're telling me that it is because of my group safe that the smart plan is still $50 but I feel that I should get the smart plan for $30 for what my phone says
Product_Or_Service: Other /Cool pad/Basic
Account_Number:
Other (requires explanation) To get the smart plan for $30 for each line and still only have to pay $100 because of my Auto Group safe that is what I would like to happen
October 16, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that she has Cricket service and tried to upgrade her plan from the Basic Plan to the Smart Plan. Ms. claims that the price she saw on our website www.cricketwireless.com , was $20 for the Basic plan and she is paying $40 for Smart. Ms. claims that she contacted Cricket Wireless customer service and a representative informed her that the price for the Smart plan is $50 and because of her Group Save account , this makes the Smart plan price $40. Ms. is requesting for Cricket Wireless to lower the price for the Smart plan.
We contacted Ms. on October 16, 2017 to amicably resolve her complaint, we explained to Ms. the rate plan pricing, and also confirmed to her that the information that she received from our representative was accurate. However, we have applied a one-time courtesy credit of $15 to her account. Ms. was satisfied with the resolution.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for his communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
I could not redeem the the prize that I won from the Samsung TV (Northern California) Sweepstakes that I entered on Aug 18, 2017.
I received an email from *** that I won the Samsung TV (Northern California) Sweepstakes. It stated that in 3 business days I would receive another email with details on how to redeem the prize. I never received another email. I contacted customer service at ***, and ***, the customer representative said that he could not help me because I was not given an order # for the prize that I won. The email that I received had no useful information that he could work with. I forwarded him a copy of the email and I gave him the order # *** for my prize entry. *** would not give me anyway to contact anyone else. He has stopped replying to my support requests. This is so frustrating, and I feel like this is a scam. I can't find another way to contact Cricket. There is no one who can help me. Please help me redeem my TV prize. I have wasted a lot of time writing to *** and waiting for a way to redeem my prize.
Please give me a way to redeem my prize that I won from the Northern California Samsung TV Check in and Win. My delivery information is ***. If you need me to fill out some forms in order to deliver my win, please send them to me. Please send me tracking information when you deliver my win so that I can track the package. Please communicate in a clear and helpful manner and resolve my issue in a timely manner. I have never won a sweepstakes before, and these sorts of things are supposed to be happy. I am really frustrated and disappointed with the way that this has been handled so far.
October 19, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In the complaint, Ms. explains that she won a Samsung TV Sweepstakes and was unable to redeem her prize. Ms. wants to redeem her prize.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We spoke with Ms. on October 17, and October 18, 2017 to discuss her complaint further. Upon review of all Sweepstake details and services provided by Session M, we have come to an amicable resolution with Ms..
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
I would like to file a claim against CRICKET WIRELESS MAIN STORE, in ANTIOCH, TN.
I Switched from a previous carrier to come to them. Because I did
*AUTO PAY
*KEPT SAME #
I got what was supposed to be a new phone and I paid $100.00 for the phone. It was a piece of junk and not a new phone. It was a refurbished phone, I took the phone back into the store because it was given me problems. I understood it had to be done in 7days & it was. Each time I came back with the phone they would argue with me that it was fine. By the second visit I was so unhappy.
I then took the phone back an additional 4 times in the 30 days I had it.
*VOLUME DIDN'T WORK
*INTERNET DIDN'T WORK
*BUTTONS WOULDN'T WORK
AFTER THE 6th time, I TOLD THE MANAGER, MICHELLE, I EXPECTED A DIFFERENT PHONE. She stated I couldn't get another phone, it had to be done in 7 days, I told her it was, she argued with me.
I SAID YOUR SIGN STATES
"WE WILL MAKE YOU LOVE YOUR PHONE" I brought this to her attention & she said it doesn't matter. And called me an "an old bat"
I told her I was going to report it to the Revdex.com. She said go ahead.... I don't care!!!!!!
Just because I am disabled and live on a fixed income, she didn't have to treat me that way. I had to go back to an older phone I had. So, then on the 3rd of each month it was setup to come out of my acct. $50.00. They turned my phone off at 12:01am, I said the 3rd is all day.
Now, I have payed my bill and using a old phone that doesn't work either.... Thats the reason I switched over to them. IT'S A SHAME TO BE TREATED THIS WAY AS AN OLDER PERSON TO BE TREATED THIS WAY. UNTIL WE CAN STAND UP FOR OURSELVES AGAINST BULLIES LIKE THIS.... "IS NOT RIGHT" ALL I WANTED WAS A GOOD PHONE & SERVICE.... I DIDN'T GET EITHER ONE. NOW, I CAN'T TALK TO MY GRAND KIDS BECAUSE OF THE PROBLEMS. THANK YOU
October 23, 2017
Revdex.com
Online Complaint
Complaint No:***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that she experienced hardship and poor customer service from a Cricket Wireless Retailer. She also states that she was denied the option to exchange her device.
In researching Ms. complaint, Cricket Wireless has found that Ms. concerns were resolved and no technical issues were found on the device. Ms. was also offered a waived upgrade fee as an exception since she was outside of the exchange period.
We have attempted to reach Ms. via telephone on October 16, 17, and 18, 2017 to discuss her complaint, but was unsuccessful. Cricket Wireless has provided Ms. with their call back information if she wishes to discuss this matter further.
We apologize to Ms. for any inconvenience she felt she received. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
they will not release my phone number without paying another months service, but I have no contract
my phone was stolen 3 weeks ago, I was unable to get a new phone till today. now manager *** employee #*** id, and the rep.*** #*** would not activate my account because they said it was suspended for non payment but I advised that I have not used there service for 3 weeks. I got another but could not active with cricket,. was going house it temporarily till my unlocked phone shows up. Their system will not let them release my number till its active, but I told them I have to use a new company. please credit the account activate my line then cancel it out so that I will not use the credit they provide. they refused to do that and only will activate if I paid them money for a service I will not be using. And they said no refunds for unused service. so now they are keeping my number till I pay another months service. Was going to switch back to them after my new phone comes in but now I will not after this incident.
credit my account to activate my service, which will release my phone number, then they can cancel my phone service.
October 12, 2017
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he is trying to port his number, however his account is suspended for non-payment. Mr. wants his number active so he can port.
Mr. was contacted by email, and an exception was made to restore his line.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
purchesed 2 phones,they said I would have plenty of service,I asked if they had a phone I could take to my home to see if it would work,and they said they did not.they looked on the computer and it showed it had service,and said I would have no problem with the phones.I went home with the phones and could not get any service,I drove 6and1/2 miles from my home and got service,so I call the store and told them the outcome,she told me she would bring out 3 phones to see if 1 would work,and they did not.thats 2 days without a phone,I am starting a small business of my own,so I need a phone,I went to verizon and asked if they had a phone I could use to see if I would get reception,and they did,so I took it out my home and it worked fine,so I purchesed 2 phones from them,and went to criket to get my money back,aprox.$150.00 they said they could only give me $11.00 back for all kinds of reasons,I did not receive a service,all I got was an inconveinance,all I want is my money back,they shpuld not be able to rip people off like this! Thank you ***
Product_Or_Service: LG /frotune/cricket
Account_Number:
Other (requires explanation) give me my money back!
October 12, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Mr. activated service with 2 Cricket devices. Mr. was returned to the store requesting a refund after being told he would have service in his area. Mr. stated, they were not willing to provide a full refund. Mr. is requesting a refund for having no service.
After contacting Mr. on 10/13, we have requested a refund for service. Mr. was not able to return the device due to him being over the 7 day return policy. He understood and was satisfied with getting the service payments refunded. Once approved, a check will be sent to Mr. address. Mr. understood and was satisfied with the resolution. Should Mr. have any questions in the future, please contact *** at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Mr. for his communication and trusts this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
On September 30 2017 my ph was cancel I *** payed my october bill on September 28 2017 I had 3 lines and I cancel 1 line which was the number *** and I talk to GARY which I told him I was over the account and I wanted it cancel he told me he will and that dont worry that number will b cancel well 5 mins later cricket text my sercurity to the number I cancel n they called back and cancel my ph I payed a 130.00 for october and they cancel on the 30th of steptember never got to use the phone and want release my nuber. Please help me I dont have my 130.00 to go to waste.
Product_Or_Service: LG //***
Account_Number:
Other (requires explanation) I would like my 2 numbers back *** AND *** i had those numbers for yrs and its my business ph and i really need those numbers thank u please help
October 12, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that his two lines were canceled. He wants his two lines restored.
Mr. was contacted by telephone on 10-11-2017. It was discussed that his account was authenticated to make the change of canceling the lines. To restore the lines, the balance would have to be paid on the account. Mr. understood.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I purchased a phone and the unlimited data plan on 9/2/17, I spent $244.81 for everything. Got home and noticed I was unable to receive service in my home. I returned it the following day. I only got a refund for the phone itself. I clearly didn't use none of the data at all. I was told to call customer service and it was a waste of time. I was getting the run around from the store to customer service. I gave up on the whole situation and cut my loss. Now here it is 10/3/17 and my debit card was charged $62.00 for service that was supposed to be cancelled out, and yet again I'm getting the run around and customer service is RUDE and keeps disconnecting my call when I ask to speak to a supervisor. This is down right wrong! So, I'm out of $244.00 all together. I don't know what or how to get my money back for something I don't have.
Product_Or_Service: Other //unlimited plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) All I want is for the problem to be fixed. I did contact my bank and they want to charge me $35.00 to put a block on my card. I'm extremely frustrated with this whole situation. I've never had such a hard time getting a refund.
October 11, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Cricket Customer:
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that she purchased a device and the unlimited data plan on September 2, 2017. Ms. indicates that she spent $244.81, then noticed that she was unable to receive service in her home. Ms. also states that she returned to the store location the following day and only received a refund for the device itself. Lastly, her debit card was charged $62.00 for service that was supposed to be cancelled.
Coverage and data speeds can vary depending on a number of factors. As per our Terms and Conditions: "Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by the approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Additional information can be found online at www.cricketwireless.com/terms.
Per our Terms and Conditions, found at www.cricketwireless.com/terms, we do not provide a refund of services due to connectivity issues or for unused service.
We contacted Ms. on October 10, 2017 to amicably resolve her complaint. We explained the above policies and that her account is canceled and that no credit is due to her, however we will issue Ms. a refund $62.00 as an exception notwithstanding Cricket Terms & Conditions. Ms. was satisfied with that explanation and resolution that we have provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
***.
*** XXXXX
On 9-30-17 Miltiontold me if I had any problems to bring the two free phones back and I would get a full refund on service and activation fees and I went back to the cricket store on 10-1 -17 and the lady told me should would not get a full refund and that Milton lied and said he never said that when he did and now I can't use the service and I am out of 112.80 and no service that works.I called cricket customer service on 10-1-17 talked to *** and she told me that I should be entitled to a full refund. The lady at the store would not give me the account number that Milton did not show me and Angelina saying that can't give us a credit when another co-worker just told they could.
Product_Or_Service: Other /Nano/2 phone plan
Account_Number:
Other (requires explanation) I want to refunded 112.80 that Milton riped me off at the cricket store and stated if I had a problem that I would get a refund and now Milton is lying over the phone with a co- Worker. Cricket is a fraud company.
October 12, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. activated service with the promotion for 2 free devices. Ms. was told if she had any problems, return to the store and they will provide a full refund. Ms. did not have service at home and returned to the store for a refund. The store now states that Ms. was never told that information. Ms. is requesting a full refund.
After contacting Ms. on 10/12, we have requested a refund for service. Once approved, a check will be sent to Ms. address. All activations go directly to the store, so we have reached out to the store to see what are out options regarding a refund. We have explained to Ms. that we are not able to make any guarantees, but we have contacted local management and will update her as soon as we have an answer. Should Ms. have any questions in the future, please contact *** at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Mr. for her communication and trusts this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
No I don't accept the response because he is lying and he doesn't want to refund the money and the corporate should refund all the money because I never got to use the service and that store is a fraud and people have no accountability. I should get a full refund. Thank you
I was hacked and none of the ppl that worked in store or via phone
Product_Or_Service: Apple /6 plus/unlimited everything
Account_Number:
Other (requires explanation) i want all the months of service refunded
October 13, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states that there has been illegal tampering of his mobile device.
On October 12, 2017, Cricket Wireless manager *** spoke with Mr.. Mr. states that he feels that he was hacked because he made payments via his credit/debit card but they never posted to his account. He also states that at one time there was a different SIM card in his device other than the one he initially purchased. He feels that he has been hacked.
We can unequivocally state that Cricket does not support or condone the implementation of any kind of "spyware" on cell phones. From a technical standpoint, we are unaware of any application specifically designed for this purpose and would not knowingly allow it to be used on Cricket handsets. If Mr. believes his service is being tapped or his data is being tampered with, he may want to consider installing additional Anti-Virus Protection such as AVG, BitDefender, AVL, Avast, McAfee, Norton, or others.
Cricket uses the latest technology to ensure that the contents of a customer's wireless conversation or data requests are not intercepted by random third parties. Therefore, it is highly unlikely that conversations or data would be intercepted.
*** provided Mr. an e-mail for him to send proof of misapplied payments.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
The employee told me the phone cost $180. I said that's to much, plus I would need a case, so I wanted to buy a cheaper phone. He said if I bought this phone, he would throw in a case for free. So I thought that was a good deal and agreed. After I got home and looked at my receipt, it said the phone rang up at $129.99. And I paid 29.99 for the case. Plus an additional $19.99 for an SD card. I looked on line and called 6 other stores. They all told me this phone is not $180, but only $129.99 like the receipt says. So I called the store the next day, and I spoke with the sales person who sold me the phone. I told him he lied to me about the price and he didn't give me any deal at all. Plus I'm charged for an SD card that I didn't even have. He told me he didn't lie and that's just the way he had top ring it up for the sale. I called him out again and told him to stop lying. I told him he at least owed me the $19.99 Plus tax for an SD card I never got. He said NO!! He told me I could return the phone but I would have to pay a restocking fee. I said no. He said oh well, nothing I can do then. Now I called to complain to the main store. Plus I called Cricket direct about this man ripping me off.I even tried calling the owner but he never called me back! Nothing is being done.This was at Cricket***. Date of sale Sept. 19th, 2017. 6:40pm. *** was the salesman.
Account_Number:
Other (requires explanation) I would like the $19.99 plus tax for the sd card I never got refunded. I would like the sales person who is lying to people reprimanded. I want to know why they think it's on to lie to people and rip them off and no one is willing to fix it!! Not even the owner of the store!
October 13, 2017
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she was misled by a Cricket Authorized Retailer store's advocate into purchasing a device that was $180.00 which included a free SD card and phone case. She states after she returned home she viewed the receipt and noticed the device alone was $129.00. The customer would like a refund for the SD card that she never received and action taken against the sales advocate for misleading her.
We were able to reach out to the store's market director who in turn had the Authorized Retailer's District Manager make contact with the customer this afternoon. He gave her an apology from the store as well as Cricket for the treatment she received. He offered her the refund she requested for the SD card totaling $19.99 plus tax. She is happy to accept that and knows that it is waiting for her at the Payne Avenue location. She will be stopping in to pick it up. She does consider the situation resolved and appreciates that he called her to get it taken care of.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
My number is being used for multiple companies I am being harassed because these companies failed to update their websites for their company
Product_Or_Service: Apple //Family plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Update the website with correct number or remove the websites I am tired of being harassed
October 9, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms. states her number is being used by multiple companies and she is being harassed because those companies have failed to update their websites.
She is requested Cricket to update their website or remove the websites because she is tired of being harassed.
We contacted Ms. to see how we could assist her as we do not have access to any other company's websites. She states she did contact them directly and they have updated their websites with the correct contact information and she is no longer receiving harassing calls. She states we can close the case as her issue has already been resolved.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Cricket will not allow customer service to provide an email or phone number to customers for headquarters and will not resolve complaints. Customer service CAN NOT EXPLAIN Cricket's billing practices. Can never speak to anyone in USA.
My husband and I purchased SIM cards from Cricket Wireless. It specifically states when you purchase it "Don't worry! We won't start your monthly billing cycle until you activate, so you won't pay for any days without service." We chose to NOT activate our SIM cards. However, we were billed $101, $80 of which is for cell phone service we will not activate and never use ($20 for the SIM cards themselves). We understand that the SIM cards cannot be refunded, but feel that given the wording of their guarantee that we "won't pay for days without service" contradicts them billing us for SERVICE before it is activated. We have tried unsuccessfully to solve this issue with Cricket Wireless customer service involving hours on the phone and escalating up to three levels of supervisors but they are not helpful. Cricket Wireless is a scam and buyer beware!
Account_Number:
Other (requires explanation) We would like to be refunded the $80 we were charged for service that we never activated and used, as we did not activate the SIM cards. Ideally, they should refund us the entire amount debited ($101) due to our trouble in trying to solve this issue with their customer service.
October 16, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that she was charged for Cricket Wireless service prior to activating the SIM cards she ordered. Ms. also states that since she cancelled and never used the service, she should receive a refund.
In researching Ms. complaint, Cricket Wireless has found that she placed an order for SIM cards on September 21, 2017, and the items were delivered on September 25, 2017. Per Cricket Wireless policy, amounts paid for Service Charges are non-refundable, and account balances are not transferable, refundable, or redeemable for cash. We did however find that Ms. services were never activated. Therefore, we have made an exception and have approved Ms. request for a refund.
We have attempted to reach Ms. via telephone and email on October 11, 13, and 14, 2017 to discuss her complaint, but was unsuccessful. We have notified her via email that her request for a refund has been granted.
We apologize to Ms. for any inconvenience she felt she received. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
After closing my account with cricket because of their services. Money was taken from my bank account without my knowledge or consent. I never signed or agreed for cricket to go in my account. I have filed a complaint with my bank Bank of America
Product_Or_Service: LG //
Account_Number:
Other (requires explanation) I request for my money to be returned
My servicing bank which is Bank of America has resolved the issue and will be placing a reversal of the money back into my account. Please see the Bank of America claim # ***. Thank you for your services
I bought my husband and myself phones from out local cricket wireless. Two days after we bought the galaxy S8 it stared to turn off on its own. I had asked the woman who sold me mine and my husbands phone to give me a case for his phone that was life proof and I got a basic case that I was charged $28 for. The screen is cracked because we did not know it was not a life proof case. The woman who sold us our phones never once told me that if we had a problem with our phones to bring it back in 7 days and it would be switched out. Now I have called cricket to basically make right what they did wrong in the first place, and they keep telling me that we have to pay the insurance deductible for their mistake. I feel like they should have to make right the phone that they sold us that I believe was not brand new in the first place.
Product_Or_Service: Samsung /Gale you S8/Cricket unlimited 2
Account_Number:
Other (requires explanation) We would like for cricket to send him a brand new phone and case free of charge
October 16, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In the complaint, Mrs. explains that she and her husband purchased a Samsung Galaxy S8 and shortly after their purchase the device broke. She mentions in the complaint that she requested a Life Proof case and instead they were sold a basic case. Mrs. has Cricket Protect and states that the deductible is high. Mrs. would like for Cricket to send her a brand new replacement device and a case free of charge.
Per our Terms and Conditions located at: ***activations/warranty/customer/warranty.html. Damage to the device is not covered under warranty. Cricket understands that a customer's device is an important part of their lives. To protect their investment Cricket provides options. The Cricket Protect option which if purchased, protects the device from loss, theft or damage including water or physical damage. There would be an insurance claim process and a deductible if the customer would choose that route. Ms. did not choose that option.
On October 16, 2017, Cricket Wireless Escalation Manager Damaris spoke with Ms. and explained that we are unable to provide assistance with the replacing of the damaged device. However, Ms. felt she had a poor experience at the store and for that reason her complaint was forwarded to the local managers.
We apologize to Ms. for any inconvenience she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication.
Regards,
Cricket Wireless
Customer Corporate Relations
They are terrible and their support system is a joke. Those agents don'the vendors know what they are doing.