Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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My account was on auto pay. The payment went through the day I cancelled services and switched to a new carrier. Cricket is now refusing to refund the month of service I paid for but am not and will not use. In essence, they're forcing me to pay for services I not receiving.
Product_Or_Service: LG /S/Basic
Account_Number:
Other (requires explanation) I want the month of service I was charged for refunded since I'm no longer with the company and didn't use the month of service I was charged for.
September 21, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she canceled her Cricket account, and the same day her Auto Pay still was debited from her account.
Ms. account was thoroughly reviewed, and the Auto Pay did come out the day her account was canceled. A refund of $35 was processed. Refund times do vary by financial institution.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
No refund was ever issued. I've called my bank nearly every single day since I filled a dispute and they have never seen any pending credit or refund. Cricket, as if this morning, still has my money and is still refusing to refund it. Their claim that a refund was issued is false and a huge lie.
September 24, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this rebuttal Ms. states she was not refunded for her payment as the prior resolution stated.
Ms. account was researched. As stated prior a refund was processed on 9-21-2017.
Payment History
Debit
09/15/17 *** $-35.00 (USD) Credit Card NDO Recurring *** XXXXXXXXXX
Payment
09/15/17 *** $35.00 (USD) Credit Card NDO Recurring *** XXXXXXXXXX
Again, refund times do vary by financial institution. We hope this addresses Ms. complaint.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
As of the time of their previous response, there had been no refund issued. I had called my bank the same day they issued their response and they did not see any refund on Cricket's part. No credit pending (as should have showed if they had issued the refund as claimed) or reflecting in my account. However, the day after their answer, a credit WAS issued in the full amount of $35.00. It leads me to believe they responded before actually refunding my money. The fact remains, my money was returned if not in a timely manner. I'm still very disappointed that it took a complaint to Revdex.com to get them to return money that wasn't theirs.
Purchased the phone at a cricket wireless store earlier this month. A few days later I took the phone back due to an audio problem and they had improperly installed the protective glass screen. They gave the phone a soft reset and said the screen was cleaned and now ok. A few days later I take it back and have the same discussion but no resolution. Today I took it back for the 4th time for the same problems but they said since it is older than 7 days, I must deal with the manufacturer and send it in and agree the phone is defective and the screen has been improperly installed. Since it was taken back within the original 7 days they should honor that agreement and do an instore exchange
Product_Or_Service: LG /Xcharge/
Account_Number:
Other (requires explanation) in store exchange since this is what they should have done in the first place
September 28, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In the complaint, Mr. states he purchased a new phone earlier this month, and a few days later he took the phone back due to an audio problem. He states the protective glass screen was improperly installed and may have caused the problem. He states his wife attempted to return the device back to the store for a new device but was denied.
We contacted our Indirect Sales Executive to see why Mr. wasn't able to return the device. The Indirect Sales Executive states that they contacted Mr. on 9/22/17 and gave him an X-Charge priced at $129.99 for free and 2 free screen protectors for both him and his wife's phone which were valued at $20.00 each for free.
We attempted to reach Mr. from the Corporate Office to ensure his new device was working properly and that his last visit to that store location was successful. But unfortunately we were unsuccessful in speaking to him.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she ACCEPTED the response from the business.)
After filing the complaint with the Revdex.com, we were notified by Cricket Wireless that they will instruct the store to honor the store exchange like they should have done originally. She had the regional manager (who refused to call and discuss with me) drive the new phone and protective glass to the store. The staff were very helpful and made the exchange. Our thanks to Z at Cricket corporate office and to the Revdex.com.
My service provider is selling faulty cell phones and are not replacing them and instead they are telling me that I have to buy another cell phone because my phone doesn't fall under the warranty
Product_Or_Service: Other /Alcatel idol 4/
Account_Number:
Other (requires explanation) Would like to have a exchanged in store instead of having to send it in the mail and have to wait until a new one arrives
September 27, 2017
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by***. In the complaint, Mr. stated that Cricket Wireless sold him a defective device. Mr. states that Cricket is refusing to replace the defective device because it does not meet the Cricket Warranty Exchange criteria, and it was determined that his device had physical damage. Mr. is now requesting that Cricket exchange or replace his device with a different model at the store.
New Cricket devices generally carry a one-year manufacturer's warranty from the date of purchase. Customers can make a warranty claim by contacting the Returns Center at 1-800-CRICKET (XXX-XXXX) for assistance. The support center will troubleshoot the device malfunction over the phone and provide instructions for the warranty return, if applicable. The Returns Center will inspect the warranty exchange return and determine whether it meets the requirements of the warranty exchange return policy. For valid warranty exchanges, the Returns Center will ship an identical or similar replacement model, which *** be a new or reconditioned (like-new) device. There are 3 options regarding the exchange of devices. Customers *** choose from the Advanced Exchange, Expedited Post Exchange and the Standard ***.
We spoke with Mr. on September 10, 2017 and explained the above policies and also educated Ms. on how to file a warranty claim, and in addition, offered him a courtesy credit to his account. However, he declined and stated that he want a different model. Mr. was not satisfied with the explanation that was given to him.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
I've had my phone for not very long and the battery doesn't last very long at all. It get's really hot in my hand. It turns off randomly when I'm in the middle of a task.
Product_Or_Service: Samsung /Galaxy s7/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a new phone. One that isn't already refurbished. I'd like a phone that doesn't die an hour after taking off of the charger.
October 2, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Ms. stated that she recently purchased her device and the battery doesn't stay charged for a long time. Ms. claims that the device gets really hot in her hand and it turns off randomly when she is in the middle of a phone call. Ms. claims that she received no assistance from either the store or our phone representatives for this matter. Ms. is requesting a replacement device that is not already refurbished.
We contacted Ms. on October 2, 2017 with an intent to amicably resolve her complaint, but when I attempted to address the original complaint Ms. advised that her device was not purchased with Cricket Wireless. This is a Cricket Bring Your Own Phone and therefore Ms. should contact the provider she got the device from or the manufacturer. Ms. was satisfied with the information we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
To whom it may concern,
Ive been a loyal customer of Cricket Wirless since 2008 and they are really beinning unfair.I live at ***. and I have been here since September 2014. Now since August 16th, 2017 I have been without service. I have been to the ***, store where I pay my bill 3 times once a week. I was lied to when I went on August 24th and was told someone would be calling me from the tech department and try to trouble shoot the problem. I havent heard anything from them. I am a 62 year women that needs a phone. Cricket is wrong because they know that there is service issues in this area and are not doing anything about it. I have paid for service I cant use. I am a elderly women and I dont have a good bill of health. I can not go without a phone.Something could happen to me and I cant call anyone. When my doctors call for appointments or when I need to call them I cant even call out.
Other (requires explanation) I would like something or some compensation for paying for service that i cant even use.
September 26, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID:***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by *** .
In the complaint, Ms. states she cannot utilize her service with Cricket to make calls.
We attempted to contact Ms. on multiple occasions via phone and email with intent to amicably resolve his complaint, but were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. Ms. would like additional assistance she can contact *** at***. or***.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Regards,
Cricket Wireless
Customer Corporate Relations
My number was changed by mistake. I was told that a ticket will be sent to the technical support team and my number will be retrieved. With the ticket being marked as urgent it would be resolved within 48 hours. Which is very inconvenient to have to wait for days for a mistake that was made on their part that only took them seconds to make. It has been 48 hours and I have yet to receive and update I've called multiple times and have been told different things. The last manager I spoke with hung up on me.This issue has been very inconvenient and all representatives have been very inconsiderate.
Product_Or_Service: Apple //Smart
Account_Number:
Other (requires explanation) I would like a refund for the money I had to pay and my number to be retrieved.
September 22, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that her number was changed in error by a Cricket agent. A ticket was created for Cricket's technical team to correct the issue and Ms. states that this issue has not yet been resolved. Ms. is requesting her number back.
We've attempted to contact Ms., but we were unsuccessful. After researching this issue, the number in question has now been retrieved and put back onto her account. We have refunded the amount she paid for the number change. If Ms. would like to discuss this case in detail, please contact Gary at 404.469.0901. In the event, we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Ms. for any inconvenience or poor service she felt she received. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
The number has been retrieved and is greatly appreciated, but I was told I would receive compensation from the time the mistake was made up until the mistake was fixed. I was given a credit for $15. I also paid $8 at the time the mistake was made.
I joined cricket here 9/13/17 after I paid for my $60 plan my insurance fee of $7 and the activation fee even though I was told no activation fee if you bring your own phone and phone number. I brought my own phone and phone number they tell me they messed up my iPhone 5 and can get it to work so now I'm forced to get their special phone that's on sale. Over the next day the service was so crappy, dropped calls, internet was slow. I called them to cancel my service and get a refund back because I was still in the 24 hr period by law. In store here they said they could not do it to call National. Called National they told me sorry they have no record of me having an account with them!!! And I still have not been credited my $93.50!!!
Product_Or_Service: LG /Fortune/Unlimated Prime
Account_Number:
Other (requires explanation) I would like a full refund if the $93.50 I paid them because I cancelled my service threw them.
September 25, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that she was not properly educated about Cricket Wireless'refund/return policy by the Authorized Retailer. Ms. maintained service with Cricket Wireless for two days, and has requested a refund for the unused service payment.
Upon researching the account notes, and after speaking with the Authorized Retail Manager, we did verify that the Ms. was not properly educated about the terms and conditions.
We spoke with Ms. on September 25, 2017 regarding her complaint. We informed Ms. that since she was not properly educated about the Cricket Wireless's terms and conditions by the Authorized Retailer, we will provide her with the refund she has requested. Ms. was satisfied with the resolution provided and has no further questions or concerns.
We apologize to Ms. for any inconvenience she felt she received. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I am in Florida and due to hurricane Irma Cricket wireless would not give me more data for emergency usage.
I am in Florida and I had 1 of the phones on my account down here. I have the 8GB data plan on my phone. We just had a hurricane, and we have no power, water, cable tv or anything. I was using my phone to report power outages, watch the weather, and the news, during the hurricane. I called Cricket, and explained the situation to them, and they did not care at all, and did not offer any extension to my data at all. AT&T which owns Cricket Wireless was doing it to help people in Florida, and Cricket was not. You are the same company, why don't you have any compassion for the your customers?
Bottom line is Cricket would not provide the extra data I needed through a rough time.
I think it's only fair the Cricket Wireless does something to make this right. I am considering switching phone companies because of it.
September 21, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he is in Florida and due to hurricane Irma, he has no power, water, etc. He was using his data to check the weather, power outages, and the news. He contacted Cricket customer service and explained his situation. He requested that we provide additional data, but his request was denied. He is asking we make this right.
We were able to speak with ***, and he informed us that his nephew lives in Florida and got hit by hurricane Irma. His nephew contacted us requesting additional data due to his circumstances, but Cricket declined his request. Mr. new billing cycle started on September 20, 2017 and his nephew has enough data for the new cycle. He doesn't use too much data regularly and more data is not needed. We apologize to Mr. for the poor experience his nephew experienced. We were able to come to an amicable resolution that Mr. was happy with.
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
Website clearly posted selling price of $229 and sales rep told me she ONLY had phones for $300. Me being wrong I told her that's ok, because I wrongfully trustee her. A $229 phone edged up costing me over $420 dollars because of a "package" she refused to mention. After calling she refused to return my money for this "package" she called which was a piece of s
t $30 speaker.
Product_Or_Service: Apple /SE/Unlimited
Account_Number:
Other (requires explanation) Give me my money back for this "package" that I "NEDED" which they lied to me to purchase this phone.
September 21, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir***Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. *n his complaint, he reports that cricketwireless.com clearly had the iPhone SE for $229. He decided to go to the nearest Cricket store and requested the iPhone SE. The store sales agent told him that the store was selling the phone for $300. Mr. trusted the information provided and went through with the phone purchase. The purchase included a free blue tooth speaker. He later realized that he was charged $79.99 for the blue tooth speaker and $229 for the iPhone SE. He called the store and requested a refund but they would not help him. He wants the money paid for the "free" blue tooth speaker return to him.
We contacted the Authorized Retail Store's Market Director to further investigate and assist Mr. with a resolution. We contacted Mr. and advised that we were further investigating his inquiry. He understood. We have since received an update from the Market Director and they advised that they have worked with the Authorized Retail store on a resolution, and are coordinating with him to come to the store for reimbursement. We attempted to contact Mr. to confirm that he is going to the store with no success. *f Mr. still needs assistance please have him contact *** at XXX-XXX-XXXX.
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I went to Cricket Wireless in Milton Fl, on March 10th 2017 and bought an iPhone 7 plus outright and a plan for almost $1,000 dollars and paid with my debit card in the store. The sales representative didn't explain to me that I would need to have the phone for 6 months of active service before it would become unlocked and able to use on any carrier. After the first month of service I called cricket wireless because I no longer wanted to use them due to having no cell phone service in my area and found out through another company I was going to that I had a locked iPhone. I was then told that I had to have cricket service for 6 months before I was able to get my phone unlocked. I paid every month all the way up until my current bill which was due on September 10th 2017. I spoke with a supervisor through the 1800 number of cricket wireless and she told me that August 2017 would be my 6th month, and after that I could get my phone unlocked. I called cricket wireless on September 7th 2017 to request the unlock code. The lady on the phone told me it would take 24-48 hours to get the code and I would receive a text message once my phone was unlocked. Two days later on September 9th 2017 I woke up to find my phone shut off. I called the 1800 number and the representative told me that my phone was reported lost/stolen on September 7th 2017 and it was now on the blacklist. I didn't report my phone lost/stolen. After holding for an hour and talking to several supervisors they told me that a claim was accidentally filed from their representative on September 7th 2017 and I would have to contact Apple to get it taken off the blacklist. I went to my local cricket wireless store and they emailed a cricket rep. via email to try to get the problem resolved. The cricket rep. informed the sales rep that my phone was accidentally reported lost/stolen through IVR. (He never mentioned what that was.) I called Apple from the cricket wireless store and they informed me that they could not help in any way.
Product_Or_Service: Apple /iPhone 7 plus /
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my phone taken off the blacklist and unlocked so I can use another carrier where I have cell phone reception.
September 19, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms. states she called into our customer care center to get her I-phone 6 unlocked. She states the representative she spoke to placed her phone on the National Block list instead.
We reviewed Ms. account and found that the device had been removed from National Block list , and the device has also been unlocked from Cricket's network. We called Ms. to advise of our findings and was advised by her mother (whom answered the phone) that the issue had already been resolved and *** has already moved to another provider and ended our call.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We wanted to thank Ms. for her communication but was unsuccessful in speaking to her. We trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, my phone has been taken off the blacklist and unlocked from Cricket Wireless, thankfully. It took over a week dealing with "supervisors" to make this possible. I went a week without a phone over this. Cricket Wireless made it almost impossible and had the worst customer service I ever experienced in my life. I don't feel my complaint should be removed because more people need to be aware of Cricket Wireless and their business. Even though I did get my phone unlocked and was able to change providers after 10 days, it was very stressful and horrible in dealing with this company. Thank you.
I purchased an unlocked blu studio 7.0 phone from cricket in Greenbelt, md. Been havin trouble with it since I got it. I call to file a claim for a replacement phone, only for them to tell me my phone isn't insured. Been paying for insurance since I got the phone. Nobody is doin anything to solve this problem. I called customer service an they said I was sold an illegal phone. Now I'm out of $200 I payed for the phone an all the months I've been paying insurance for the phone.
Product_Or_Service: Other /blu studio 7.0/
Account_Number:
Other (requires explanation) Fire the person selling illegal pbones. I'm highly pissed
September 28, 2017
Revdex.com
Online Complaint
Complaint No: ***
***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she was sold an unlocked Studio 7.0 device from a Cricket Wireless location. She states she was paying for insurance for the device on her Cricket Wireless bill, but now that the device has been damaged she has been unable to file a claim for the replacement device.
We contacted Ms. directly and advised her that the device she purchased is a non-cricket device, and our insurance does not cover that make/model of device. Ms. is asking that some course of action be taken against the store for selling her a non-Cricket device. We are currently waiting for Ms. to send the invoice for the purchased device, so that we may forward the complaint to the local store leadership for resolution. The customer is satisfied with the resolution.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
THIS COMPANY WORKS WITH PRO LEASING LL C ATTENTION SERVICE DEPARTMENT256 W DATE DRIVE DRAPER U. UXXXXX
Product_Or_Service: LG /LG STYLE 2/TMOBIL
Account_Number: XXX-XXX-XXXX
Other (requires explanation) THIS COMPANY SAID THEY DO NOT USE CREDIT REPORT TO MAKE DECISION ON IF YOU QUALIFY FOR THE CRICKETER PHONE. BUT THE LETTER THEY SENT TO ME DOES SAY THEY USE A CREDIT REPORT FROM CONSUMER REPORTING ACTTHIS WOOD MAKE THEM BE COMMENT FRAUD AND I WOULD LIKE TO HAVE THEM IN INVESTIGATED PLEASE CALL ME AT XX-XXX-XXXXXSINCERELY MISS
September 25, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that Cricket Wireless uses Progressive Leasing as the 3rd party vendor for leasing devices. Ms. was told by a Cricket store representative that Progressive Leasing does not use your credit report to make decisions regarding leased devices. Ms. later received a letter stating that her credit report was pulled for leasing qualifications. Ms. expects fraud because of this.
After contacting Ms., she further explained communications between the Cricket store rep and Progressive Leasing. We do apologize for any information that could have been miscommunicated within the store. We have reached out to the local management to use this case as a learning tool for our representatives for providing accurate information. The Phone Payment Plan is provided by Progressive Leasing. Any customer questions regarding Phone Payment Plan, application process, or requirements should be answered by Progressive. Because we cannot tell if a customer is calling from a state where the phone payment plan is not eligible, all customers must be directed to Progressive Leasing for more information. We attempted to follow up with Ms. via phone on 9/25 but we weren't receiving a dial tone from the number provided. Should Ms. like to discuss this case further, please contact Gary at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Mr. for her communication and trusts this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I went into the Cricket store with my cricket phone, which worked perfectly on wi-fi. I went in there to activate my service with Cricket and handed them my phone. They took my phone and asked me questions to set up my account on-line. Then, they asked me for payment at which time, they still had my phone in their possession. They also asked me for more money to upgrade my memory card, which was included in the total amount. I gave them a total amount of $115.00 in cash, from which I have the receipt. At that time the merchant says they are having trouble activating the phone. Then they stated that I had to buy another phone. I declined and asked for my money back. They refused. When they handed me my phone that I had brought into the store, back; my phone began to restart every 30 minutes. They told me to go to another store and buy another phone if I didn't want to buy one there or call Cricket to activate my service. I called Cricket several times to have the issue resolved. I even returned to the store on several occasions to have them rectify the problem. I also requested to speak with a District Manager and was rudely ignored. I still have not received service that I paid for and my phone is still broken. All I want is a refund.
Product_Or_Service: Other /HTC/
Account_Number:
Other (requires explanation) I would like a full Refund along with the original phone that I purchased from their company to be fixed, because they broke it.
September 21, 2017
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***.
In this complaint, Mr. states that he did not have a good store experience at one of our Authorized Retail locations located in Texas. He states that he attempted to activate service with Cricket however he was not able to use his BYOD on the network.
Mr. was contacted by email on 09-17-2017 by email. The store experience was escalated to the Market Director, and Mr. was given a refund of $114.25. Mr. will be working with the store for further assistance.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
On August 30 this year I purchased an Alcatel Idol 4 smartphone from 122 Avant Wireless LLC (dba Cricket Wireless) located at *** XXXXX. The store phone number is XXX-XXX-XXXX. The cost of the phone, a case, and upgrade fee totaled $149.05.On September 12, I returned to the location seeking to return the phone, exchange the phone, or otherwise have a problem resolved. This was having been in an online chat with Cricket support that morning.I have been unable to use the Alcatel Idol 4 smartphone to connect to my 2017 Chevrolet Cruze's hands free (voice commands). Running Bluetooth 4.2 the phone should be able to connect with all contemporary and down level full power (phones, cars, computers, etc.) Bluetooth devices assuming Cricket has not adulterated the software/firmware in some adverse fashion. My understanding is that Cricket is the sole US vendor of the Idol 4.General Motors support center was contacted first and found no reason the phone should not connect in at least a pass- through manner to the phone. Additionally I have been able to use an older Android phone from a different manufacturer to utilize hands free voice commands. All this points to a faulty phone.The Westerville Cricket store manager seemingly connected the phone via Bluetooth to a small speaker at the store when I returned on September 12. However, this not proof that the phone has full power Bluetooth connectivity to other high power devices. The small speaker would be utilizing only some form of Bluetooth LE, a low power subset of the full Bluetooth standard.Further the store Manager cited a 7 day return policy. I believe that on September 12 I was just one business day past that period. I think sounder judgement would have permitted some leniency in this case. Moreover 7 days is an absurd restriction when dealing with problems involving the interactions of complicated technologies.
Product_Or_Service: Other /Idol 4/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) GM/ Chevrolet initially took charge of the issue thinking it might be a problem with their technology. This combined with the Labor Day holiday delayed my return to Cricket. All of that aside, a faulty device is a faulty device irrespective of arbitrary return policies and the vendor must stand good for it.122 Avant Wireless, LLC (dba Cricket Wireless) must return $149.05 to me immediately and permit return of the defective Alcatel Idol 4.
September 20, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that on August 30th, 2017 he purchased an Alcatel Idol 4. Mr. could not connect the device to his 2017 Chevrolet Cruzes' Bluetooth. He contacted General Motor's support and they could not find any issues with the car's Bluetooth system. He then took his cell phone to a Cricket store where the manager was able to connect the device's Bluetooth to a wireless speaker. The store manager advised Mr. that he was passed *** 7 day return period and could not return the device. Mr. feels this is a faulty device, and is requesting we take the device back and provide him with full refund.
Please note that Cricket has a 7-day return policy, beginning on the date of purchase, in which customers *** return or exchange a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores. For more information visit:*** Also, new Cricket devices carry a one-year manufacturer's warranty from the date of purchase. The warranty claim coverage period on all wireless devices begins at the end of the 7-day return period.
We contacted Mr. and advised on the aforementioned. We recommended that he contact Alcatel's Customer Support at X-XXX-XXX-XXXX for further assistance with Bluetooth connectivity. Mr. stated that he has called Alcatel and they only offered warranty options. We also recommended that he take his car and cell phone to the car dealership for further troubleshooting. He stated that he already took the device to the car dealership and they could not assist with the Bluetooth issue. He doesn't care to use our warranty option because that would leave him without a phone for several days and the device would be replaced with the same make and model. We reached out to the store's Market Director and we are working on a resolution. Mr. is happy we are working on a resolution.
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not a resolution. While I am willing to allow Cricket to work on a resolution in this matter, this complaint must be kept open until a firm commitment and resolution is received from Cricket.
What Cricket will be allowed to do if this complaint is closed now is to call the matter closed and ignore me thereafter. Again this complaint must be kept open and active.
My preferred method of resolution is return of $149.09 to me and in return I will return the Alcatel Idol 4, returning to my old phone.
September 27, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Madam,
This correspondence is in reference to a rebuttal filed by *** regarding Cricket service. From the last complaint Mr. states this complaint should stay open until a resolution is received from Cricket Warless.
Again, we apologize to Mr. for any inconvenience or poor service he felt he received.
As stated in the initial response we reached out to the store's Territory Sales Manager and we are working on a resolution. On September 26, 2017 the Authorized Retailer' store Principal and the Territory Sales Manager contacted Mr. and offered him the following option, to trade his Idol 4 device in for the value of $45 and the store would waive the upgrade fee as well as give him a case, and a screen protector for the phone he chooses, at no additional cost.
We contacted Mr. and he advised us that he wasn't thrilled with this option the store offered. He feels he will end up paying more money for a new phone. We contacted our warranty team looking for other options. We informed Mr. on September 28, 2017 that we can send him a different device, make and model, but we will need to know what comparable device will work with his 2017 Chevrolet Cruzes' Bluetooth. The customer will need to do a little work to find this out. Once he finds the device that is compatible and works with his car's Bluetooth, we will have our warranty department send the replacement. Mr. agreed, and will follow up with us to fulfill his request.
We thank *** for his communication and trust that this explanation properly addresses his concern.
Based on the aforementioned, we respectfully request that her complaint is closed at this time.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
August I closed my acct. with Crickett I did all that I was told to do to close the acct. I was changing over to Consumer Cellular a company that was more so able to work with seniors. Crickets customer service was horrible the way they would speak to you was unreal. When Consumer C call to change me over meaning to Port my same number over to their company I was told my phone was not compatible with their company my LG Harmony phone that I spent $135.00 for. I was told by Consumer Cellular I would have to have Cricket to Port my number back to them all this happened within a half an hour. I was told it would cost me $100.00 to reopen my number and they would not unlock (MY) phone so that I could use it at the new Company that was my punishment for for leaving Cricket. I had to buy another phone to use with Consumer Cellular. I'm on a fixed income I don"t have money to throw away. I would like to have my phone unlocked so I can use it with Consumer Cellular it's a better phone. Thank you in Advance for reading my complaint.
Product_Or_Service: LG /LG Harmony/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Have them unlock my Phone that I paid for. And stop doing customers this way after they pay full price for a phone. This was the loc.
September 21, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID:***
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. stated that Cricket Wireless informed her that there was no contract for service when she purchased her device. Ms. stated that Cricket Wireless refuses to unlock her device so she may use it with another provider. Ms. is requesting that Cricket Wireless provide the unlock code for her device.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device has been active for at least six months of paid service
The device is designed for use on and is currently locked to Cricket's network
The device hasn't been reported as lost or stolen
The device isn't associated with a fraudulent account
The device is active on the $70 Unlimited plan
Our Unlock Policy can be found online at ***. Cricket does not lock Bring Your Own Devices.
We contacted Ms. on September 20, 2017 to amicably resolve her complaint. We advised her she does not meet the unlock requirements. However, we will unlock her device as a courtesy. Ms. was pleased with the resolution we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Yesterday, 7:09 PM***
This matter had not been resolved. The code I used so that I could make phone call will not let me open my phone. Cricket is playing games. I want to know who can I contact regarding this mass. I'm not crazy I know what code was used .
From: *** (mailto:***)
Sent: Friday, September 29, 2017 9:50 AM
To: ***
Subject: Re: Revdex.com Complaint Case#***
Thank you I found out the other party that I needed to speak with.
This matter is now closed.
Again thank you.
poor customer service. unethical business practices. failure to refund money due. attempting to withdraw money not due to them. I made a sales pressured purchase and when I wanted to return it 15 minutes after and was told they will keep 50% of my and not give it back.
Account_Number:
Other (requires explanation) full refund
September 22, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states he received poor customer service during a purchase and return. Mr. states he went to return a device and they were only willing to give him a 50% refund of the purchased price.
We contacted Ms. on 9/22/2017. Mr. explained he received poor customer service during the return of his device. We will be researching this issue with the local management. For the inconvenience, we have provided a credit on the Mr. account. Mr. was satisfied with the outcome.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
The representative did offer me a small credit on my account, I told him it was only a start. I want and expect Cricket to quickly resolve this issue. I was pressured into a purchase, and I would like to know why. Is that company policy?
So in short, No! I am nowhere near satisfied nor do I think this is over.
The WORST OF ALL CELLULAR COMPANIES! DON'T BE FOOLED BY THE LAIRS THAT WORK THERE! Even the store managers don't know the plans that they are offering, or might just bluntly lie about them to trick you into getting cricket! DON'T FALL FOR THE SCAM! I switched from Sprint to Cricket the month of September (2017), after I regret ever doing it!!!!! My bill came up $20 more than what they told me at the store! I even spoke to the manager of that location and asked him how much am I going to pay a month specifically! He told me one number, and I got a completely different number. in my bill! I instantly changed my service! None of the staff in there know what they are talking about, plus even the highest manager (Marvin) could not take the responsibility that their employees bluntly lie to their customers! What kinda of training are they undergoing over there? "How to properly lie to their customers" training? Maybe they should reconsider the strategy in that case, because on all other reviews online they are getting 1.5 starts. Should've checked that before signing up for this disaster! Very disappointed!
There are no phone numbers to contact the corporate office and let them know what is going on in their stores. Not one person is willing to help. I have been charged 3 different times for the same phone that I ordered on line, and still have not rcvd the phone. The guy that own Cricket must be loving life treating people badly and steeling their money. I asked the manager in West Jordan and was told that they don't give out corporate information and there is nothing us "customers" can do about any complaints on the people running the store. I would give NO STARS for this wireless company. HOW ARE THEY STILL IN BUSINESS!!!!!!!!
I was charged for service on 3 lines, I can not use this service with my current devices. I was not told this prior to being charged for the service. In addition I chose Credit at the check out and the charge went through as a Debit. This action has cost me my ability to dispute the charges via VISA.I went to the store where I made this purchase and was told by ***(representative) that *** (Director) refused to refund me my money and call customer service, "maybe they can help".Customer Service told me to contact the store.
Account_Number:
Other (requires explanation) I want the $219 that I spent on a service I can't use to be refunded to me.
September 26, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she brought three devices over to Cricket Wireless and was unable to use them on our network because they were incompatible. She is requesting a full refund for the activation fees, and service charges.
Upon reviewing the account, we discovered that there has been no activity on Ms. account. We have processed a check refund in the amount of what was paid for in service and activation fees. We contacted Ms. and provided her with our resolution and the customer is satisfied.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
Customer service is at the store level & fairborn ohio is pitiful. Go to Kettering on stroop. No satisfaction through customer service number.