Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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Upon purchase of this service it was mutually agreed that my payment date was the 19th of each month, and absolutely no other date was discussed. However the funds were taken out on the 18th of July (instead of the 19th) which put my checking account into overdraft. This overdraft came with a fee a fee of $29.00 which I had to pay. When I brought this information to Crickets attention; even though this information was never read to me, I was told that it was noted in the terms of agreement that the charges would be deducted a day before it was due. Plus I was told that a text was sent to me on the 17th stating that the funds would be deducted on the 18th. I did receive the text (as with all other bills that I have on auto pay) but the content of all of the latter reflected the date that was agreed upon at the time of purchase. Thinking that this would be true for this company as well, I just figured that the text was a reminder for the 18th. However cricket's claim is that it was listed in the terms of agreement and therefore legal. Perhaps their actions were legal but they were certainly unethical.
Product_Or_Service: LG /Android/Unlimited Talk, Text & Data Plans
Account_Number:
Other (requires explanation) The funds were available on the 19th, which was the date agreed upon. Therefore I would like to have a refund of $29.00 to cover the cost of the overdraft fee. Plus, I have already sent this company a letter in that regard, but no response.
August 22, 2017
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she agreed to have her payment deducted every month on the 19th, and her payment came out on the 18th causing her to incur an overdraft fee from her financial institution.
We contacted *** directly and explained auto-pay Terms and Conditions which can be found at https://www.cricketwireless.com/legal-info/auto-pay-terms-and-conditions.html. We also advised Ms. that the opt-in text that was sent to complete the auto pay enrollment includes these T&C's. Upon reviewing the account we confirmed with Ms. that a sms was sent to her on July 17th notifying her that her payment would be debited the following day. There was also a sms sent on July 18th advising Ms. that her payment had been received. We advised Ms. that her auto payment was debited the same day the prior month. We offered to apply a courtesy credit equaling up to a half of month of service since we were unable to refund her bank fee, however Ms. refused the credit. Ms. was not satisfied with our resolution and stated she would write back in to the Revdex.com.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I signed up for the cricket rewards program couple months ago. I had 40.000 points on wednesdayAugust 3,2017 and the next day the points oddly Disappeared from my account I sent an email the Cricket by email but got no reply back on the matter I was trying to redeem my points on that wednesday to help pay my phone bill but it would not let me.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) a credit or all my points back
August 24, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** L. ***. In this complaint, Mr. states that he did not receive his Cricket Rewards. He specifies that he wants his 40,000 points reward that he was promised.
Mr. contacted the Rewards Stream program administrators on 8-15-2017. On XX-XX-XXXX it was verified that the points had expired after 90 days of inactivity.
Cricket Rewards Points have no cash value and will expire after 90 days of the Rewards account inactivity. We ask that Mr. see the printed Terms and Conditions found on our website at: https://www.cricketwireless.com/rewards.
As a customer courtesy, on XX-XX-XXXX the points were fully refunded and Mr. is at will to use them as per the Rewards' guidelines.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
Cricket wireless keeps making me go to the store to pay my cell phone bill. The problem started when I disputed some monthly bills for poor reception. THe bank rewarded me the money back, and the company kept trying to collect the money by charging me in the next bill.I had no time to waste on the issue so I paid. I went to the store to pay my bill for the next two months because they kept having ''problems'' with the transaction. This month the same thing happened. They say the bank is blocking my checking card from transactions. I called the bank and they said nothing is being blocked. Please ***
Product_Or_Service: Motorola //
Account_Number:
Other (requires explanation) Please resolve this issue. Buisness sanction or something. I am losing time, i'm having health issues and I am losing time.
August 14, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that Cricket kept making him go to the store to pay his phone bills. He added that the issue started when he disputed two of his monthly bills with his bank due to poor service. His financial institution rewarded him by returning the payment back to his card. He has tried set up auto pay after that incident with no success, the system keeps blocking his transaction. He called his financial institution and they advised that his card has no restrictions. Mr. is asking that we resolve the issue with his auto pay.
Please note that Cricket Wireless reserves the right to terminate the Auto Pay program at any time without notice for any reason. For more information on Auto Pay Service Credit Program Terms and Conditions go to ***.
Per our records Mr. financial institution charged back two monthly payments on June 6, 2017. We also found that he tried to set up Auto Pay on July 11, 2017 with no success. On August 10, 2017, he contacted Cricket's customer service and had his line transferred into a new account. Customer support also helped him enroll in Auto Pay with a different credit card to resolve the payment issue. Our records show he has been successfully enrolled.
We contacted Mr. on August 14, 2017 and advised on the aforementioned. He did not have any further questions.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
The incovenience caused by the carrier was substantial. I had to make multiple trips to the carrier, and in reality the disputed items should not have been given back to Cricket.
This issue began when a trip to Alabama was made, upon which the carrier shut off the service to my cellphone and I was unable to find my hotel and go about making videos for the blog portion of the Website Altaifreelance.com, which is still in it's beginning phase.
I returned short of some videos, and there was nothing that could have been posted to the website because I was not able to plan and coordinate ideas.
Thank you.
I cracked my phone screen 3 and a half weeks ago so I called Asurion crickets phone insurance company they provided me. They said my LG stylo 2 was unavailable so they agreed to send me a Alcatel one touch to use in the meantime until my LG stylo 2 came in. So I called them after my Alcatel onetouch had arrived several days had passed. They said my phone still wasnt available and that they have never heard of sending a replacement phone which blew my my mind how the first rep I talked to said that they would.So I spoke with a manager named *** at Asurion and he said would send a LG stylo 3 and it would be 1 to 3 days on priority. However when the time came another representative said was sent to the wrong address. So they said they sent it again and I waited only to call back days later for a tracking number and find out again it was sent to a completely wrong address the customer care rep at Asurion told me I had to contact Fedex.when I finally got a tracking number it showed that it was delivered again to the wrong address again! My phone was never shipped to me.After becoming extremely frustrated I had to buy a brand new phone (which I can barely afford thats why I have insurance)The Alcaltel one touch was no where close to my LG stylo in size or usage. I want my phone they said I would recieve.I will never use Asurion again.It was by far the worst experience with any company I have ever had. Every rep I spoke with had a different story for why ny phone wasnt getting to me.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Just my 75.00 refund for the phone I was told I would get and I never received. Id be happy to send the replacement phone they sent first.
August 23, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that states that he filed a claim through Cricket Protect that is administered by Asurion. He stated he did not receive his replacement device. He states he would like a refund for the deductible that he had to pay.
Mr. concern was thoroughly researched. His claim was reviewed, and Asurion confirms that they will refund him for his deductible. Mr. should receive the refund in 3-5 business days.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
My complaint is against Cricket Wireless -XXXXXXX ***.*** XXXXXXXX-XXX-XXXX phoneOn 8/7/17 at 4:03 PM , I purchased a phone and accessories. The accessories is where the problem comes in. I took THE PROTECTIVE COVER out of the box , it was filthy. I gently tried wiping the PROTECTIVE COVER with the cloth provided. It cracked. So I went back to cricket within an hour of purchase. I was told that they had no more display covers but I could have a cheap plastic film cover that cost the amount of the tempered glass cover that I purchased. Refund not allowed by manager. I declined. I called the manufacturer of the broken item. This guy laughed at cricket . Could not believe what cricket was doing. Manufacturer said mail it back for replacement or refund. Shipping cost at my expense. On the broken items box it says that item can be returned to place of purchase. This is the worst business that I have ever dealt with. Item purchased $19.99 plus 7% tax ,Item number caspacXXXXXX , x charge goof proof screen prot
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Pay the shipping cost $10 should cover it. I must pay shipping to manufacturer. Correct their business practices. People should be made aware of crickets bad practices.
August 24, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states he purchased a protective cover accessory. It was not clean upon opening the package. After cleaning it with the cloth provided, the cover cracked. Within the same day of purchase, he went back to the store but they were out of display covers. They attempted to give him a different protective cover, but he declined. The manager also refused a refund. Mr. shipped it back to the manufacturer. Mr. is requesting a credit for cost of shipping.
We have placed a $10 credit on Mr. account for the inconvenience. We will further investigate this issue with the store. Should Mr. like to discuss this issue further, please contact*** directly at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Hello I have a iphone 7 that I bought from cricket on 12/17/16 but I've had been a customer of cricket for far longer. The deal is that they don't want to carrier unlock my phone I have talked to so many cricket customer services reps and none want nor try to help me. I asked for the corporate number but they say they can't give me that information. I have switched companies about two months ago and need the phone unlocked to use it on the other company (boost mobile) but every cricket rep I contact either leaves me on hold or just says that I need to pay a certain plan for certain amount of months so they can unlock my phone but won't give me any type of proof of this being true or that they are actually going to unlock my phone. Ice been trying to unlock this phone for about 3-4 months.
Product_Or_Service: Apple /Iphone 7/Family plan
Account_Number:
Other (requires explanation) Either my money back for the phone that is now useless (iphone 7) Or For cricket to unlock this device.
August 17, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint*** states that he requests his iPhone 7 to be unlocked. He stated he was not told one of the requirements to unlock his device would be to have his line upgraded to the Unlimited Plan, and states he was given conflicting info in regards to the unlock policy.
We value feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Mr. account was thoroughly researched in response to her concerns. In regards to getting his device unlocked, first the device must meet the following requirements of Cricket's Unlock Policy:
The device you want to unlock has been active for at least six (6) months of paid service or you are on a $70 plan.
The device you want to unlock is designed for use on and is currently locked to Cricket's network.
Your device hasn't been reported as lost or stolen.
Your device isn't associated with a fraudulent account.
Notwithstanding, the current Unlock Policy an exception was made and Mr. device was unlocked.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I went in to the retail location run by Bueno Communications, where I asked to have a new phone number added to a BYOD phone. They took my money, telling me that the device was unlocked and eligible, stuck a sim card in there and told me to wait for a day. I waited for the whole month I paid for and my phone never got service. Spoke with a manager about a refund and they refused. I disputed the charge with my bank but it has become a long drawn out and lengthy process. I want my refund because the customer service I have received has been awful, and the fact that they can take your money and knowingly sell you a product that they know does not work is just not right.
Product_Or_Service: Apple /iPhone 6s/$60 Unlimited
Account_Number:
Other (requires explanation) Refund of $97.87 and contact by the business.
August 23, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Mr. stated that he one of our Authorized retail location and he asked to have a new phone number added to a BYOD phone. Mr. claims that we took his money and informed him that the device was eligible to be unlocked, but the device never worked and he was told to wait for a day. Mr. claims that he received no assistance from either the store or our phone representatives for this matter. Mr. is requesting full refund for the unused service.
Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited. Additional information can be found online at ***.
Cricket provides a 7-day return policy - from the date of purchase - in which customers may return or exchange a qualifying new or reconditioned wireless device purchased. We ask that he please refer to *** for additional information
We contacted Mr. on August 23, 2017 and explained the above policies. Mr. stated that he cancelled his account and was no longer interested and having service with Cricket wireless.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
I bought a phone on 8/7/17 to replace a non-working phone. I took it home and charged it. The next morning it only had 6 minutes of charge. I went back to the location and was told I could not return or exchange the phone because the device was refurbished. Nothing on my sales receipt nor the display for the device said it was refurbished. I do show on my receipt a new equipment upgrade fee though. I have never been able to use this device.
Other (requires explanation) I would like Cricket to replace this non-working device with one that functions properly. I am currently without a phone.
August 18, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr., states he purchased a new device on 8/7/17. He took it home and charged it overnight and the next morning it only had 6% charge so he took it back to the store and they wouldn't provide a new device or a refund.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We attempted to contact Mr. on several occasions 8/15/17, 8/16/17 and 8/17/17 to explain the information provided to us by the Area Manager for that store location. They stated they attempted to also reach Mr. and advise him that they would replace his device and issue an adjustment to his account for the time out of service, but with no success. We have left several voicemail messages that included our contact information, should Mr. choose to contact us and discuss the matter in greater detail.
We thank Mr. for his communication and look forward to hearing from him should he decide to further addresses his concern.
Regards,
Cricket Wireless, Customer Support
Customer service provided misleading and incorrect info related to an international plan. Now Crickett won't unlock a phone which is paid in full.
My daughter needed a new phone for an international trip that she was taking with her school to China. The school told us that she had to have service while in China to stay in touch with the teachers and group. The phone was for the safety of the students and to be used in case of an emergency.
We contacted Crickett, our current carrier at the the time. They said they had an international plan that would work. With this information, we went ahead and purchased a new iPhone and paid for it in full through Crickett. A month later we added the international calling plan for China. I spoke to more than one customer service representative prior to making the purchase to confirm that this would work - that while the phone was in China, she could stay in touch with others in the group.
My daughter got to China and had no service. I called Crickett, but at that point they just said they were sorry for the inconvenience. I was told that I was given incorrect information and they would cancel the calling plan. However, my daughter was in China without any way to stay in touch with her group thus jeopardizing her safety.
After she returned, we needed the phone for a second international trip. At that point, I cancelled the service with Crickett and went to another carrier. However, Crickett refuses to unlock the fully paid iPhone so that I can use it with another carrier. Cricket tells me that they will not unlock the phone because the phone did not have 6 months of service with them (although we had more than a year of service with Crickett on an older phone).
I paid for the phone in full based on the information Crickett provided about their international calling plan. I only cancelled service because Crickett mislead me and sold me a plan that didn't work. I would still be with them if they provided the service they promised.
All I want is the iPhone unlocked. Regardless of the purchase agreement, I purchased the phone with the understanding that the plan would work. They were untruthful in their sales and put my daughter in jeopardy without her phone.
I want Crickett to make an exception and unlock the iPhone. I paid for the iPhone in full, so I don't owe them any money. They sold me a phone and plan that did not work, thus putting my daughter in an unsafe position. This is the least they an do for their unfair sales practices.
August 18, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: Mr. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that he received misleading and incorrect information related to international plan. He also states that he was informed that his iPhone 6 will have service from Cricket Wireless while in China but that his iPhone would also be unlocked.
We spoke with Mr. and Mrs. on August 9th, 2017 regarding this complaint. We provided the customer with the Cricket Wireless unlock policy and requirements:
Device hasn't been reported lost or stolen
The device you want to unlock has been active for at least 6 months of paid service or is currently on an Unlimited plan
o If the device has been active for a minimum of six months, then it does not have to be currently active to meet the unlock requirements
o The 6 months active paid service do not have to be consecutive 6 months
Device is designed for use on and is locked to Cricket's network
o Cricket never unlocks the device of another carrier
o BYOD customers with a locked device must return to the original carrier to have the device unlocked
Device is not associated with a fraudulent account
Upon further research, we came to an amicable agreement on providing the unlock code.
We apologize to Mr. and Mrs. for any inconvenience she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. and Mrs. for their communication and trust that this explanation properly addresses his/her concern.
Regards,
Cricket Wireless, Customer Support
Brand new phone malware installed. Some inside the store providing private information related to passwords to third parties in order to access/take over all information on phone.Contacted customer service for Cricket over the phone. Explained situation (account pin had been change, calls redirected, internet access blocked, phone taking pictures randomly, just to name a few). They refused to use the credit card information the phone was paid with to confirm true owner of phone.CLASSIC WIRELESS CORPORATION***
Product_Or_Service: LG /LG Stylo 3/$50 dollars monthly plus $10 extra
Account_Number:
Other (requires explanation) Already began the process of disputing the charge with Bank of America Visa.People need to know what the employees of these business are doing with customer's private information.
August 20, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***.
In the complaint, Mr. states someone at an Authorized Dealer is tampering with his device.
We attempted to contact Mr. on multiple occasions via phone and email with intent to amicably resolve his complaint, but were unsuccessful. His complaint was escalated to store leadership and he was advised via voicemail to expect a communication from the store's leadership for further escalation. If Mr. would like additional assistance he can contact *** at ***.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Regards,
Cricket Wireless
Customer Corporate Relations
Complaint, 08/08/2017 Yesterday, 08/07/2017 went to Cricket Wireless in Bountiful, UT. Address: *** N *** XXXXX. I arrived around 11:10 shortly after they opened. There was an advertised posting for a new phone when you purchased their phone plan. They told me the safe they kept the phones in was locked and they couldn't get into it, so the manager would have to go to the other location to pick up a phone. I went home to get my account information to unlock the phone after being at the store for approximately 2 hours. During this time, there were 3 other people who came in and 2 of them that were there when I left because of problems. I paid for the plan in cash ($77.39 with tax) at 3:06 PM and was told I would not receive a free phone because the person ringing me up forgot to ring it on my charge and the district manager at this point would not approve it. After returning home and noticing my phone wasn't receiving texts and feeling like I had been deceived, I decided I did not want to deal with this company. They would not refund my money, except for the sim card. I went back into the store within an hour of the transaction, dated 08/07/2017 @ 4:17 PM. Please let me know if you can help me. This company is deceitful and I would like my money returned. Thank you, *** XXX-XXX-XXXX
Product_Or_Service: Samsung /Note 5/Basic
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a full refund. This store was dishonest about the free phone and the service did not work.
August 16, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms. states she went into a Cricket store location in Bountiful UT, to port her service over from a competitor. She states there was an advertisement in the window stating if you ported over you could get a free device. She states she inquired about the free device and was advised the manager would have to go to a different location to get the devices as they were not able to get them out of the safe at that location. She states she waited for the manager to return with the devices and transferred her service over with the new device. She states the store advocate advised her that he forgot to include the free device in her order and could no longer add it. She states she went on and accepted the SIM card only and used her own device, she state when she got home her phone wouldn't work properly on our network. She returned to the store in less than an hour later, and the store advocate advised her that they could only refund the cost of the SIM card but not the monthly service charge, or the activation fee. She states she felt misled by the Cricket sales representative.
We reviewed Ms. account and was able to determine that there was no usage on the account. We apologized and issued a refund for the remaining charges she incurred.
We contacted Ms. directly and advised her that we would look into the practices at that location, and we would issue a refund to her for the misinformation she felt she was provided. Ms. was thankful and agreed with our offer. We advised her that since the payment was made with cash, she would receive a check in the mail within 7 - 10 business days.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mrs. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
I changed to Cricket from *** and boy I wish I never had.Every time I call them with a problem when I get off the phone I'm very angry, because they just will not help me with anything I've called about. For instance, I had lost my phone and I had been paying my insurance every month..and I called and the receptionist told me to make a claim well I went online to do just that. Well when I went online.. I done everything it promted me to do..And mind you the number you call to make your claim you have to have the online part done 1st so I do all of it online when it gets to the part where I start the actual claim.. the page says down for maintenance.....And it continues to be down for a week...And now I can't file a claim, I'm without a phone to use, I just paid my bill,I just moved,my car quit running and I have a 7yr old and 4yr old and on my own with the two the kids... So I call custmer care and all I wanted was for them to help me with something.. anything,..But they said they couldn't and wouldn't do anything... until a claim was made....they wouldn't even post the payment to the following month.. I'm on disability and get paid once a month..I asked them what about my payment I just made....they said I could cancel my account..ok then what do I get my payment back.? No was the answer....after I cancel my account then they said you call back when you get a new phone that I can not afford...then we will start your service back up for x amount of dollars and tax and service fees...then they said I will be all good then.. I say no I will not be good.. I will be broke, homeless,no food but I will be ok...hmmm.. I don't think so.... I am complaining because Cricket wireless has no commpation and no understanding of people or what it takes to make a living...thank you for your time..
Product_Or_Service: Samsung /Amp 2/Unlimited data plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would love for them to give me a refund for the whole time I've had this plan for two phones the entire amount because I've had trouble with this company from day one....But I'm sure that will never happen.. So if you could contact them if you could that would be great....Thank you for your time and giving me a place to write my problems because I've told my 7yr and 4yr old all about it...but there is just not much feedback.... lol thank you
August 16, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states that every time he has an issue with Cricket Wireless, he does not receive any assistance. Mr. states Cricket Wireless has no compassion for its customers.
We have attempted to contact Mr. via phone on 8/7, 8/10 and 8/15, but we were unsuccessful. For that reason we are unable to provide a resolution at this time. Our office hours are Monday through Friday 9am-6pm EST. Should Mr. like to discuss this issue further, please contact Gary directly at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and we hope to hear from him soon.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not tried to contact me...well maybe they have my phone has not been working....idk I'm done with cricket...
Cricket Wireless2250 *** XXX-XXX-XXXXA cellphone was purchased on July 31 at 2:30 p.m. A return for refund was tried to made on Aug. 7 at 1:20 p.m. The store manager would not accept the return as it would be one day over the company's return policy (which is seven days). When the return was made is was still within the threshold period when looking at hours. This is very deceptive and should be honored since there was time left for this return to be made.
Product_Or_Service: Other /ZTE Grand X4/Basic
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a full refund to be made for the amount the cellphone was purchased for.
August 18, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he purchased his device from a Cricket Wireless location on July 31, 2017 and attempted to return the device on August 7, 2017 and was denied the return.
We contacted Mr. directly and advised him that the date of purchase (7/31/17) is counted as day 1 for the return policy, so unfortunately he did miss the seven day threshold to return the device for a refund. Mr. was not satisfied with our resolution.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
I am paying a four bar price for one or no bar service. I am unable to make calls on a frequent basis. Forget streaming data from the internet. I can no longer do business on Craig's List, forget eBay also. I am missing calls from doctors, endangering my health. Cricket fails in every way.
Product_Or_Service: Other /ZTE/Unlimited
Account_Number:
Other (requires explanation) Provide the service paid for and refund a portion of past bills. And an upgrade to a decent phone might give me incentive to remain a customer.
August 22, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In this complaint, Mr. states he doesn't feel he is getting 1 bar of service and is paying for 4 bars of service. He also states he is not able to access multiple apps on his device. He states he is missing calls from his doctors and this situation is endangering his health.
We contacted Mr. who states he is very unhappy with the data service he was receiving. He also stated the voice service was not working very well either. He states in some areas he gets the full 4 bars of service and in other areas he gets 1 or even no bars at all. I explained that we would really like to investigate his concerns and even do some troubleshooting with his device. Unfortunately Mr. had already ported his service to another provider. He states since his service was already with another provider we should not have charged him for that month of service. I reviewed his account and was able to determine that the auto pay processed the same day he ported his service. Although we do not issue refunds, I did make an exception and offered to provide him a refund for that month of service. He was very appreciative and accepted our offer.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thanked Mr. for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
I switched phone carrier to cricket on July 21 2017 all I've been getting is bad services no signal every time it rains and no internet connections. I call 611 and they gave me excuses like "we are sorry the antenna is bad." I called the next day and the told me the same thing overall I requested a refund and they denied it.
Product_Or_Service: LG //
Account_Number:
Other (requires explanation) im requesting a refoud
August 14, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Mr. *** stated that ever since he ported his line to Cricket Wireless on July 21 2017. Mr. states he has only experienced bad service such as, no signal every time it rains and no internet connection. Mr. *** claims that he received no assistance from either the store or our phone representatives for this matter. Mr. *** is requesting full refund for the unused service.
Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited. Additional information can be found online at www.cricketwireless.com/terms.
Cricket provides a 7-day return policy - from the date of purchase - in which customers may return or exchange a qualifying new or reconditioned wireless device purchased. We ask that he please refer to www.cricketwireless/terms for additional information
We spoke with Mr. *** on August 12, 2017 and explained the above policies and also educated Mr. *** on how to file a warranty claim. However he declined and stated that he cancelled his account and was no longer interested and having service with Cricket wireless.
We apologize to Mr. *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. *** for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Could not recieve phone calls or texts
Product_Or_Service: LG /Stylo 2/Smart plan
Account_Number:
Other (requires explanation) I paid $45 a month for phone service that i did not get. Calls would get a recording that "the subscriber is not available" or would ring but never go to voicemail. Rendering the phone nothing more than a tablet. I was forced to pay $10 to see if the sim card was the issue, it was not. I want a refund for the 3 months that i called and complained on and the money spent on a useless sim card.
August 10, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states she could not receive phone calls or texts.
We have attempted to contact Ms. via the contact provided. The contact provided seems to be invalid, so we have reached out via email to have her contact us. For that reason, we are unable to provide a resolution at this time. Our office hours are Monday through Friday 9am-6pm EST. Should Ms. like to discuss this issue further, please contact *** directly at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Ms. for any inconvenience or poor service she felt she received. We thank Ms. for her communication and hope to hear from her soon.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
My phone is***. I have no calls from this source. I did receive an email the *** will not be in the office until Monday.
August 14, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In the complaint, Ms. states she could not receive phone calls or texts.
After contact Ms., we explained there was not much we could do since the account has been recently cancelled. We have provided a refund for the past month of service. Ms. had several calls throughout the month, stating the issues she was experiencing. For that reason, we have provided a refund for one month. Ms. understood.
We thank Ms. for her communication and hope this properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel with all the trouble I had and all the charges incurred, that a refund for the 3 months I complained was not excessive. I had to pay for a SIM card that was not necessary thg a refund was refused on. And couldn't use services for that time. I did not get the services I paid for.
I pay $55 per month pre pay with my plan. For the last week I have shoddy service at best.At times I have no service, other times I have no mobile connection with calls. Nothing seems to be being done.
Product_Or_Service: Other /Zte Grand 3x/Unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want my bill adjusted to reflect a credit of my monthly costs until the service I PAY for is restored. The company already slows down my data if I use 22 gb in a month.
August 21, 2017
Revdex.com
Online Complaint
*e: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that after making payments of $55 a month she is receiving shoddy service and is unable to connect. Ms. would like for her bill to be adjusted monthly until she is given the service she is paying for. She mentions the slowing down of her data at 22GB of data usage is exhausted within a month.
Cricket understands that a customer's service is an important part of their lives. In an effort to communicate with Ms., *** from Cricket Wireless attempted to contact her unsuccessfully via telephone on 3 occasions. Our records show that Ms. has called our center and preformed troubleshooting measures. On August 14, 2017, technical support case XXXXXXXXXXXX was started. Our technical department determined that Ms. was provisioned correctly and was able to use her data and able to connect her calls. In fact, she was sent a Quality of Service text message on June 4, July, 3 and July 31 indicating she has used a minimum of 16.5GB. At the time of the research for this case, there were no network incidents in her area that would directly impact her service. Like in any case, there may be some spots where signals may not be as strong as in others but she was the only one reporting troubles.
Ms. may be experiencing device issues. All Cricket devices carry a one year warranty. If her device has the most updated software installed and has no signs of damage and is within the one (1) year warranty period, please call the *eturns department at 1800 Cricket or 611 from her Cricket device.
Cricket has denied the credit request.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
*egards,
Cricket Wireless
Customer Corporate *elations
575 Morosgo Dr. NE
Atlanta, GA 30324
(The consumer indicated he/she DID NOT accept the response from the business.)
I explained to the company that I was able to use my data for texts and internet, however my phoning service was not operable 95% of the time. I could not receive calls or make calls most of the time. I could occasionally get a phone call, but service would stop after 3 minutes and the call was lost if I could connect. The reason Cricket could not contact me via phone, is because I didn't have service. will ring in from the callers end, however I received no call on my end.
August 30, 2017
Revdex.com
Online Complaint
*e: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In the rebuttal, Ms. states that she did not accept our response regarding the voice connectivity issues experienced.
On August 29, 2017, Cricket opened a second technical support case XXXXXXXXXXX for deeper research of the network. Similar to our original findings, our technical department determined that Ms. was provisioned correctly and was able to use her data and able to connect her calls. There were no network incidents in her area that would directly impact her service and her towers are running normally with no issues.
After a conversation with Ms. the technical representative has recommended Ms. upgrade her device.
Cricket representative, *** spoke with Ms. on August 30, 2017, explained the findings and has amicably resolved her complaint.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
*egards,
Cricket Wireless
Customer Corporate *elations
575 Morosgo Dr. NE
Atlanta, GA 30324
I purchased a $40 prepaid phone plan and brought my own device at the Cricket retail store in Franklin, IN . The phone would not work AFTER I had already paid for the plan. I asked for a refund from the store manager, regional supervisor, and 2 supervisors at customer serve. I was told they were not allowed to refund prepaid plans, the activation fee, or the SIM card fee. My husband and I were also escorted off the premises by the local police department for being a "disruption" according to the report. The store also filed a Trespass Warning against my husband.
Product_Or_Service: Other /Meizu MX5/
Account_Number:
Other (requires explanation) I want a full refund on my debit card of $77.44.
August 15, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by*** .
In this complaint, Ms. states she activated service at an Authorized. She states that she activated service on 8-5-2017 and that her device would not work on her Cricket account.
We were able speak with Ms. directly and confirmed that we have issued a refund for the service payment ($40) she made to activate her service ,and that the check has been mailed to the address she provided to us.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
Cricket Wireless has offered a "settlement" of $40 as reimbursement of the $40 prepaid plan since no useage was recorded. The refuse to reimburse the $25 activation fee, although nothing was ever "activated" since it didn't ever work, nor the $10 SIM card charge , which is understandable since this is a product and cannot be reused. I don't like it, but I guess I'll have to accept this as a settlement.
Our service was off on our phones..we were expecting an air conditioner repairman he would not show up without calling first..he was suppose to call first then show up..but our phones were dead..none of our neighbors were home..so my roommate got online with customer care..she was told it was a system wide outage...it could take awhile to fix..but she could bounce the signal off a nearby tower..we were desperate...she had my roommate take out her battery and SIM card..as soon as she said they're out, the rep ended the chat...just left her strands..she couldn't get the SIM card back in so she replaced the battery and the back cover and did without a phone for 3 days..the following Saturday we went to Cricket the girl bent and twisted the phone nearly destroying the bumper..she had to be shown how to take off the cover..she replaced the SIM card and batter put the phone back together it lit up, we were happy only now the on/off button was now messed up..she told my roommate you tore up the on/off button..she pointed out to her it was working when we came into the store..she looked us in the eye and said what do you want me to do about it..we left furious.. We decided to upgrade all three phones..however apparently the phones on display for $20 to $50 are just for show, since they only have $100 and up phones in stock...that is blatant bait and switch!
Product_Or_Service: Nokia /Lumia /
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want the damaged phone replaced, with no activation fee the replacement phone should be the one displayed that was chosen Samsung galaxy Sol..also the other two phones should be replaced with the same phone also no activation fees..existing customers should not have to keep paying a one time activation fee..if we are not offered some sort of compensation then we will take our business and money elsewhere..also stop displaying phones you do not have!
August 15, 2017
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by***. In the complaint, Ms. stated she wanted to upgrade all of her devices. She states the devices on display are priced $20 to $50 but are just for display. Ms. states the only devices that are available are $100 and or higher. She feels that this is a case of bait and switch, Ms. would like to have the damaged device replaced.
We attempted to contact Ms. on 8/12, 8/14 and 8/15 via phone and email, but were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. would like additional assistance she can contact***-*** at ***.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
Because nothing was resolved..problems with my phone prevented me from getting my calls or voicemails..for the reason and my roommates phone being disabled due to the actions of two Cricket reps..had Cricket NOT displayed affordable phones in their locations, then claimed phones were "not in stock" when in fact they were not being offered to those of us who do not shop online, or use credit cards...making upgrades impossible for some customers..this is blatant bait and switch between the poor service, the poor customer service from three reps..and the bait and switch we will switch at the end of the month..so Cricket can either send us three Alcatel One touch Flints with free activation on all three phones, $135 total or lose our business and money between $180 to $5400 for up to 5 years..had one phone not been destroyed by two reps..had the cheap phones been available as advertised we would not be having this problem...we would have upgraded and continued on with Cricket..
The week Mr. called, we had problems with our phone...then automotive problems..had to concentrate on that..I did return Mr ***s calls the following Wednesday, Thursday, Friday, Saturday and again today Monday with no answer or response..as I said the only thing we wish is 3 Alcatel One Touch Flints with free activation on all three phones...if we were after more then we deserved we would not be asking for 3 $20 phones..at the time we wanted to upgrade, we had the money to do so..but nearly six weeks of the runaround by Cricket..that money is no longer available to us..Mr *** can contact me by email [email protected] or at the number I provided in my 6 messages anytime after 4pm...Trudy
August 28, 2017
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by***. In the rebuttal, Ms. stated she wanted to upgrade all of her devices. She states the devices on display are priced $20 to $50 but are just for display. Ms. states the only devices that were available are $100 or higher. She feels that this is a case of bait and switch, Ms. would like to have her damaged device replaced.
We contacted Ms. on August 26, 2017 and educated on the option on how to place an order to avoid activation fee and upgrade fee however Ms. declined and also advised me that she didn't want us to contact her unless we were sending her a free new device. We advised Ms. that we will not be able to provide her with a new device. If Ms. would like to order a new device or upgrade her device she can visit our website www.cricketwireless.com or visit one of our Authorized Retail Store. Ms. was not please the explanation that was provided to her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. was very apologetic for the activations of their Reps, but unwilling to make things right..Several Reps admitted to bait and switch had that phone not been destroyed because of the actions of their reps..it would still be working and for Mr *** to blame the problem on the cost of the phone was extremely unprofessional..I read about a Customer who paid $600 for her phone, it stopped working after 6 months.."pay $100 for a phone, it will work for 100 years...really?
Had Cricket not deceived us with those displays..we could have replaced our phones that same day..also when we joined Cricket we were told the activation fee was a one time fee to activate the account..Cricket owes us three free phones and three free activations...and when I informed Mr *** we would take our money and business somewhere else he basically said "bye" put the customer first...right!
A search of Mr ***s phone number did not trace back to Cricket or Leap..CEOs office...yea it came back as a landline in a residence..can you say fraud?
I had my cell phone number changed on July 7, 2017 and when I made my first call to my husband on our landline phone he did not answer because it came up as a ***. I called the very next day and reported the problem. The person I spoke to told me it would be changed within 24 to 48 hours. When it wasn't done I made a second call and then was told 7 to 10 business days. Again it was not corrected. I made another call and was told by July 21st and that day came and it's still not changed. Made another call and again was told 7 to 10 business days. As of today, August 4th the problem has still not been corrected. I feel I have been patient enough with this so I am hoping you can help me with this problem because people will not answer my calls. Thank you very much for your time and consideration pertaining to this matter.
Product_Or_Service: Samsung /Galaxy Prime/multiple
Account_Number: XXX-XXX-XXXX
Other (requires explanation) To have the number taken out of *** and put in the right name.
From: *** (mailto:***@sdoc.Revdex.com.org)
Sent: Friday, August 04, XXXX X:XX PM
To: Complaints
Subject: Fwd: Complaint Transfer for Complaint Number:XXXXXXXX
Good Morning,
The consumer contacted out office sating they no longer want to proceed with their complaint. Complaint was just transferred this morining .Please process accordingly. Thank you!
Regards,
*** Dispute and Information Analyst
Revdex.com serving San Diego, Orange and Imperial Counties