Cricket Wireless

Unauthorized usage on the phone.Get locked out,passwords change.Get apps I dont download
Product_Or_Service: Other /LG/$50
Account_Number:

I received a replacement device through the warranty department and asked for the unlock code. The unlock code provided does not unlock the phone. When I called back customer service told me that the device has to be in service for one month before the unlock code can be provided and there is nothing they can do. The policy on cricketworeless.com does not mention this. It says that the requirement is to be active for six months or be on the unlimited plan which I am.
Product_Or_Service: Other /6045O/Unlimited
Account_Number:

I've been a cricket customer for a little over a year and have had no issues until recently. I purchased a new phone from them on June 22ND of 2017. It recently quit working on Friday evening July 27th. I got hold of customer service who directed me to the warranty department. I filed claim and was verbally told to make sure I take my sim card, SD card and keep my charger. I was then sent an email within RA number and was told to take that along with my phone to the nearest UPS location in which I did. Today I received my replacement with no back and no battery. When I called the warranty department back I was told I was supposed to keep the battery and back piece as mentioned in the paperwork that was sent with my RA number. I then am told that they could escalate my claim to get another battery and a back piece,but here is the catch they can't provide me with when it will be sent. So now I am stuck with paying a phone bill and have no phone. I paid my bill early and can't use the service and the only thing they can tell me is to purchase another phone. I shouldn't have to do that.
Product_Or_Service: LG /Escape3/
Account_Number:

I've been a long time customer every since they started cricket.. Least to say I've been with them for years 80's. I had situation that occur where an ATM machine took my debit card. And now waiting on my bank because it's a credit union to send me a replacement card I thought it would have been here by today but hasn't shown up. So prior to this I did a bridge pay before my card got taken. So since I have no means to pay anything until I receive my new card . I spoke to a supervisor *** that told me that he couldn't do nothing and because I did a bridge payment it was nothing they could do with with extended it for one more day. Is this how customers are treated is so crazy to know that they really don't care about their customers as much as they pretend to care is so crazy. At this point I'm very upset knowing that this is my only phone and this is the way they treat their customers that has been with for years. To tell me their is nothing that can't be done and I'm in management and to tell me that their policy. Is not true. They have lost many customers that have been with them for years and are going to lose more. Base upon the way they treat their customers. This very unprofessional and as a company they need to do better at the way they treat their customers. If it wasn't for customers like me that spend money like crazy to purchase items. And I'm treated like this is crazy. If it wasn't for us Cricket wouldn't be in business. Signed a customer very upset at a company that I've spent thousands of dollars. Whether it was paying my bill or purchasing items. This needs to stop and get better the way customers are treated.
Product_Or_Service: Samsung //Cricket Wirless
Account_Number: XXX-XXX-XXXX

I bought a phone in May 2017. The screen stopped working. Have not been able to get anything done at all.
I bought a phone from Cricket in May at the end of May the phone I bought has been known to have issues as does many products when they first come out. The phone has given me many problems and I have not used it much, it was in case, very well taken care of. The screen stopped working and it has taken me 2 weeks to even get someone to talk to me and helps with my issue. They tell me to go to UPS send the phone in and another will be on its way per what the email states. Well I did that and still don't have a phone and there is not a phone on it way. I am very disappointed and at this point would never tell another should to use Cricket wireless.

Three times one at Target one at the cricket Wireless store*** and one I spoke to a supervisor on the Cricket customer services number before buying the phone air time of 60.00 and all of them told me the phone I purchased at Target was compatible with Wifi calling and if it dont work I can get a full refund of the Airtime I bought on the Cricket Wireless site. After dealing with all that Cricket refused to refund me
Product_Or_Service: Samsung //60.00 unlimited
Account_Number:

Refusing to issue refund.
About 2 weeks ago I had contacted Cricket Customer Service and stated to them that I was switching cell phone carries and needed the credit I had on my account refunded back to me; it was absolutely no issue getting that money back to me ($210) but today 8/1/17 I was charged for service even though I have not been using Cricket for almost 2 weeks, I knew that this was my fault of course for not remembering to undo my auto-pay setting for my service. I contacted Customer Service and explained to them that they can check my account or whatever they needed to do to prove that I have not used their service for the previous 2-weeks and that I do not plan on using their service for this month either. I was met with a supervisor who not only refused to issue me a refund but also laughed, refused to transfer me to anyone else, refused to provide me with a way to contact the corporate office and thought that it would be funny to mute me so I would think that he hung up on me. When I confronted him about doing this to me he stated that he's busy and has other things to do today. I have had Cricket for years and I have NEVER in my life been treated like this from a company that I've done business with for such a long period of time. All I'm asking for is a $42 refund and to be done with this company forever.

The supervisor I spoke with is *** #XXXXXXX

On November 2016, we moved from *** to *** We brought our own phones and Cricket also supplied us free phones, they were cheap, but free. After using their service for 6 months, we bought ourselves two Iphones, the 7 and 7 plus at a Best Buy store, so they would be completely carrier free. We used them with Cricket for the last four months. Now that we are moving to a better plan with Sprint and tried to take our phones, Cricket has locked them with their network. They are refusing to unlock them and/or refund us the $1752 we paid for them. When we called Sprint to take our phones there, they told me that our phones were not paid off and we were not able to use our phones with them. When this happened, I went back to Best Buy with the phones and my debit card, where I paid for the phones and explained what happened. They told me that the phone we had were universal phones and not carrier locked and to call Cricket because they were the ones who locked it. Cricket refuses to unlock the phones saying that we locked the phones with them. They say only one phone qualifies to be unlocked for free and that Apple has to unlock the other one. They are accusing us that we were the ones locking the network on our phones. We paid cash for those phones and Cricket is just giving us the run around.
Product_Or_Service: Apple /iphone 7 and iphone 7plus/family plan of 5
Account_Number: XXX-XXX-XXXX

Horrifying customer service. They promise coverage in my area but I received none. Instead of actually solving my issue they just charged me more.
I went into Cricket Wireless' location in *** on *** The employee that worked there told me the $25 plan would work fine with my phone. I went online and set up everything and paid $25 for the plan, and then $9 for the sim card. I went home and constantly tried to use my phone. No texting, no calling, nothing.
I then contacting their chat helpline. I connected with "***" and explained my situation to her. I spent an hour trying to get help. I told her the type of phone I had and she told my my phone would ONLY work with the $30 plan. So I was then charged even more just to maybe get service. I still do not have service. It has been a week. So far I have tried to troubleshoot by doing the following: Completely factory resetting my phone, turning my phone off for three minutes and then restarting, driving around the entire town (no service anywhere), standing on top of my car, restarting cold, moving around different areas of my parents' house, my boyfriends house, and work. I haven't had any signal. I have not had more than one bar of service in the entire week I have had them.
So I contacted them again today. Their Facebook page all had similar complaints but they refused refunds to anyone. I was told I would need to buy a new sim to get service because mine was "Malfunctioning." I can't afford this while I'm in college. I can't even contact work because I have no way of doing so.

I signed back up with Cricket Wireless after they said I could use my own phone that was a Cricket phone. Once I received the SIM card and the phone didn't work, I spent hours with multiple customer service agents, that told me it was a faulty SIM card to my phone being defective. They advised to to go to a local Cricket store to be given a new SIM card. That store Manager told me that I was lied to. I was hung up on when I told them I wanted a refund since they lied to me about being able to use my phone. It was only used for a couple of months and it is not defective. Even the store manager said customer service is horrible. I called them today to demand a refund only to hear that they cannot give one. They said this other new phone that I got at the store is defective. I am unable to receive calls or get online with the second phone. They are deceiving customers so they will sign up when they already know that the phone was no longer compatible. They are literally stealing money from consumers.
Product_Or_Service: LG /Galaxy Admire 2/Cricket Wireless ?
Account_Number:

Hello my complaint is with cricket communications regarding the rewards program on july 17th 2017 I got a automated email from them stating that I requested a reward it said it was on its way well 5 days has passed and I still have not received my reward so I sent them a email regarding this issue and no response and today is july 31th and its really making me mad
Account_Number:

Bought a phone from cricket provider phone was new in box. Bought as new when my phone broke went to replace screen and inside my phone has writing all over it .Phone is not a new phone its refurbished . I feel I have comited fraud.
Product_Or_Service: Samsung //
Account_Number:

Company refused to refund my money for remaining balance of 26 days of service after I was forced to cancel because they wouldn't help me.
I ordered a new Samsung galaxy 7 online from their corporate website on June 22, 2017
Galaxy S7
Item Number: ***
Color: Negro �"nix. total price $615.00
It arrived 2 days later and a week later I had issues with the ear speaker when talking on the phone to someone. Contacted samsung and did a factory reset which didn't work and updates. Contacted Cricket and they wanted to send me a refurbished phone. I went to the cricket store for help and they said the phone was refurbished. When you purchase a new phone for cricket they a likely to send you a refurbished phone instead with issues, refuse to fix the issues except to send you a another refurbished phone. Then when you have a problem and take it to the cricket store the associate tells you they sent you a refurbished phone. Purchased brand new S7, the ear speakers sounded static in first two weeks. Took it to the cricket store only to find out it was refurbished. Spent 5 hours on the phone with different departments (warranty, customer service in the Philippines and managers only to be offered another refurbished phone. So I started looking for new service, switched companies, had just paid my cricket bill 3 days prior and they refused to refund my money for the services that I canceled. So they charged me for 27 days of service that I did not receive. The sales representative said they do not do refunds. I told him if they did not refund the money for services I did not receive than I would be sure to tell everyone how this company steals and scams its customers on every outlet that I can. He said, "Okay". Because they also do not care. I asked for a refund on my phone, a replacement phone, or to buy it back so I could get another phone and they said they can't. I had 5 phone lines with cricket for over 2 years and their customer service on the phone has always sucked with hour long waits and rude people but I did not have issues with the phones or store reps until now. The price and reception was good. But that means nothing if your phone "brand" new phone is annoying you because of the speaker. I should not purchase a device for $615 and have it act up in the first two weeks and you do nothing. You should not send a customer a refurbished phone when they order a new phone. The managers on the phone stated that their bosses do not have phone numbers only email and that their was no corporate address. Very shady practices.

Payment method was autopay from checking account.
Called 7/19/17 spoke with 4 sales reps, twice in warranty department and was told two different managers.

Incredibly unpenetrable company with no customer service network when even smallest issue becomes problem as it cannot be addressed by the right dep.
My friend *** was referred to Cricket by me and became a Cricket customer switching from another carrier. According to the referral program offered by Cricket we both became eligible for $25 credit. However, because of technicality Cricket representative (***.) stated that she is disqualified from this referral credit.
Because *** is not very technologically savvy person when signing up to this program via her cell phone she forgot to enter my code (cricket app does take some time to get a hold of as it has very busy interface with a lots of promptings even for experienced users). It is very sad that Cricket made a policy to exclude or punish via such policies certain generations of customers like the elderly people. We contacted Cricket via phone and email many times explaining in great detail our difficulty in registering for the rewards, yet we only got negative responses stating that "It is essential that a referral code is entered when signing up for the Cricket Rewards account in order to track the referral and verify participation in the Cricket Rewards program as well as confirm Cricket Wireless events" and refusal of any help. Refusing to enter this information in the system on their end Cricket denied *** and I a credit for the referral that they did verify indeed took place and we were eligible. Representative *** was unwilling to assist us in updating their system and took literally weeks to respond to us each time (only email service is available with Cricket, phone service representatives do not handle any customer concerns and forward people to their website, probably due to their lack of English language proficiency). When we attempted to escalate this issue people on the phone refused to transfer us stating that their managers do not speak to customers, and *** just kept sending us standardized emails. Cricket has very closed and restrictive attitude to their customers blocking people's access to appropriate departments to address even a smallest issues. Phone calls are always outsourced to non-English speaking personnel and email service takes weeks and only repeats standardized information. Unfortunately one small technical issue becomes an impossible to address problem in the company that is very restrictive and impenetrable to customer feedback. I hope this complaint will get to the right department as Cricket is rated with A+ rating. As Cricket did verify and confirmed that *** is eligible for the credit and the referral was in fact valid, we hope Cricket will honor its offer and update its system to give a credit earned through this referral.

On July 19th I made a phone call to Cricket Wireless to request information on bridgepay option I heard on the voicemail when I called into Cricket I had a $30 credit towards my bill from the 17th of July I have 2 lines mine is $40 a month and I was hoping to pay $10 more to get my line on at least for the next two days at that point I heard I had to pay both lines to turn my service back in for the month but they had bridgepay option I was told on the 19th Interaction I.D. Number *** representative name of *** that with my $30 credit all I needed was 4.79$ payment to start both lines for 7 days and then when I asked how much I'd owe after 7 days *** had said $50.. I had him put in notes that in the 20th of July after 6pm payday I'd call in to make that $4.79 payment and that $50 would be due 7 days afterwards... On July 20th interaction i.d. Number *** representative *** had confirmed for me that if I made the $4.79 payment it would begin bridgepay for 7 days and on July 27th before midnight to pay $50 my service would be on those 7 days and continue through to August 17th with my $50 payment July 27th before midnight I requested him to make notes and verify that was correct before making my payment of $4.79 with him which was completed.. on July 27th well before midnight instead of calling into Cricket I went online to make my $50 payment I saw it said $77 was due but knew I verified all of the above and I made the $50 payment at midnight I noticed my service was disconnected and I tried to call them right then the automated system stated I couldn't talk to them until 7 am the next morning... This morning*woke up around 9:30 and made my phone call to 611 Cricket Wireless on one of my two device lines and told them I made my $50 payment on time last night why is my service off Interaction I.D. Number *** began with representative *** whom told me I have to Pay 77$ at first then stated 52$ I over and over again told her to pull up notes and phone calls from
Product_Or_Service: Samsung /Galaxy Amp/Basic
Account_Number:

Been calling customer service through out the day. I first inquired about bridge pay to see what my amounts were, after that, I had decided to wait on that and just make a one time payment to credit my account so that when I do decide to do the bridge pay, the first payment is there. After the first phone call, I called back as I got a notification that I was charge $3 more than what I requested. So I called back to inquire about the $3 to find out that I was enrolled in bridge pay and charged a fee of $3. So when I first disputed it, the first supervisor told me he would make a note on my account to credit my account the $3 after I was done with bridge pay, I refused and wanted it immediately as I was not made aware that there was a $3 fee. First he advised to dispute it with my bank, I refused, then he offered to notate my account to be credited $3. I told him I wanted it from the manager as they have the highest authority. I was on hold forever and had to disconnect as I was at work. When I called back, the 2nd supervisor kept explaining I have to give my info to the rep first, I told her I didn't have to. The supervisor was no help and sent me to a manager who didn't believe me what I told them how the conversation went vs the notes on the account, which obviously did not match exactly what happened during the phone call and no notes of the first supervisor that he was going to note my account of the credit to take place. Manager didn't believe me and told me that I have to mail a letter to corporate to request to go over the recording as if he thought I was lying. Never calling customer service again unless I was doing a bridge pay for sure.

Cricket wireless cancelled my order and can't reinstate the order. They were suppose to contact me via phone to discuss any issues with information I provided so that would get the device and the two cases I ordered. Cricket is giving me the runaround transferring to the wrong department and not even helping our someone trying to switch to utilize their network.
Product_Or_Service: Other /Alcatel pulsemx /unlimited
Account_Number: XXX-XXX-XXXX

On July 23, 2017, I went to my local Cricket Wireless they were advertising Free phone with the purchase of the service plan and activations if you switch from your current carrier and phone number. I was talking to the associate, where I live is a rural area so I wanted to make sure I get service in my area. He told me he had been down that way (my address) earlier that day and he got good service except in 2 small stretches on the hwy next to my address. I didn't live anywhere close to those areas but to be sure I asked anyway (before I made any purchase or gave any of my information) if I got home and didn't have service could I get a full refund, he replied " yes you have 7 days to bring it back for a refund". At that point I went forward with purchasing two free phones and the service plans. I spend $100 dollars that day. I get home I didn't have any service. I gave it two and a half days. (Making sure the tower wasnt causing the issue) I then went back to the store, I told the associate there my issue, she then tells me they couldn't do anything they do not do refunds on the service plan but I could try a better phone with a larger antenna and could probably pick up service. Then the manager asked if one of the associates could come to my house and just see how bad the service was. I complied. Yes, please do. She then followed me to my home where she seen for herself that it didn't work. We went back to the store, then they said it could be the Sim cards. I bought another phone $30. And put a new sim card in the other phone. When I got home this time, the new sim card didn't work, and I still didn't have service. So went back to get a better phone for the one they exchanged the Sim in, and better then the one I purchased earlier. This phone was $50. Once we got home again there still was no service. At that point I was $200 in this and still nothing. I call their customer service, I spoke with *** I explained this to her. She tells me I could call my bank and have them reverse payment on the transactions to get my money and return the equipment to the store for a refund. I called my bank the following morning. They can't do that the transactions were posted and out of pending status. So I then called the cricket customer service to explain that didn't work. At that point the csr tells me I'm over 6 miles away from the closest tower. She said for you to have good service you need to be 2 miles or under. They would turn it over to the technical team and have them call me back. Today marks my 7 days I went to the store to return my phone I caught the owner there. ***, he said there was nothing he could do. But it was only $30. I'm $200 in this, I didn't have the $200 to start with. And I have no service. I can't use my phone there isn't any service. $30 may not be alot to him or $10 for a signal booster but to me that's alot when you already spend that much for nothing. All I have asked is for them to refund my money, they can't and won't do it. They can credit my account to go towards my bill for next month. If I don't get service I'm not staying with the company. I'm a stay at home mom with 3 small children I have to have a phone that works. So that credit isn't going to help me.
Account_Number: XXX-XXX-XXXX

Haven't received my 25 dollars referral for my daughters line we met all requirements and keep getting run around
Product_Or_Service: LG /Lg/
Account_Number: XXX-XXX-XXXX

It has been almost 3 weeks now with this current issue. I was having the same issue a month or so ago as well. The data keeps going in and out on my phone. I have followed all technical support steps. I have a least called Cricket about 7 times or more to fix my phone. One rep is telling me that there is a known tower issue. Another rep is telling me that the towers are fine and we just need to follow these steps to update and refresh my APN. I pay my bill every month on time or before time and I keep getting the run around to resolve the network issue that I am having. It has gotten so bad that I cannot not receive or send picture mail and my calls that are coming in from important job offers are going straight to voicemail or are being blocked. I have expressed my frustration to Cricket on several occasions and nothing has been done for it to be resolved. I Spoke to *** 07/21/2017 and he hung up on me. The first 2 reps I spoke to on 07/21/2017 told me they were having service updates and could not pull up my account and to call back in 20 minutes. The last rep on the above mentioned date did create a ticket on the issue finally but refused to give me a credit for not being able to use my service at 100%. His name was*** . He was the most helpful but I am still paying for a service that I am unable to fully use and that is not acceptable at all. No one is on one accord or know what is going on with my service. I have did everything that they have asked of me and even asked for cooperates number and they refused to provide a contact or email for the cooperate which I find very odd. I should not have to keep calling for each person to tell me something different each time.
Product_Or_Service: Other /ZTE GRAND X MAX 2/
Account_Number: