Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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On July 3 2017 I ordered a phone from Cricket Wireless. On there website It says all purchases are next business day delivery. Upon getting tracking I was able to see that my package would not arrive till after a week on the 11th. After calling customer serious numerous time and being assured everything was fine and my shipment would be arrived when its suppose to next day it never arrived. Not only did I have to keep calling but everyone kept lying to me and telling me what I wanted to hear and still no one was able to help me. After calling back they just started making me call other departments and still they wouldn't help me. I fell helpless against this company and with everyone not being able to get me help I am completely upset and all I wanted was a phone to arrive on my daughters birthday.
Account_Number:
Other (requires explanation) Honestly I want someone to be held accountable for a website that says next day shipping. I feel like that is False advertisement . I don't understand how they can tell me one thing and next day another employee tell me what they said was a lie. Please help
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** . In this complaint, Ms. states she ordered a new device on July 3rd from Cricket Wireless who advertises next day delivery, however she did not receive her device as advertised.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We attempted to contact Ms. on several occasions to explain to her the reason for the delay. We were unsuccessful in speaking to her. We wanted to advise her of the actual delivery date and explain the reason for the delay was due to the next day being a National Holiday. Our records indicate that Ms. device was delivered on July 7th. We have left voicemail messages that included our contact information, should Ms. chose to contact us to discuss the matter in greater detail.
We thank Ms. for her communication and look forward to hearing from her should she decide to further address this matter.
Regards,
Cricket Wireless
Customer Corporate Relations
I called Cricket on 7-5-2017 initially wanting to cancel the 2nd line on my account. The representative asked me why I told her the other person is not paying their part like they should so I would like to cancel. The rep stated the line would be cancelled immediately and a 15 charge would be added if the line wanted to be reactivated. I told her No do not cancel the line just take my account off Auto pay and I will do it that way. I repeated myself to just take the auto pay off. That phone was still cancelled. I called again 7-6-17 to find out why it was still cancelled and the rep said it was in the notes. I asked why it was cancelled when I told her I did not want it cancelled and again they said it was stated in the notes. I asked to speak to a supervisor because that was not what I instructed her to do and I do not want to have to pay another 15 on top of the phone bill to restore my service. The rep stated the supervisor was buy on another call and he would have to call me back. If these phone conversations are recorded why can the reps not go back and pull up the call and listen to it. I gave clear instructions not to cancel the line but simply take it off auto pay
Product_Or_Service: LG /power x/Cricket
Account_Number:
Other (requires explanation) I would like to be able to restore this service without the 15 fee that I should not be charged. The reps need to listen instead of just repeating themselves if they do no understand.
July 16, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** Isabel ***. In this complaint, Ms. states that she called in on 7-5-2017 and requested that her Auto Pay be turned off because of concern of non-payment for ***. She states that she did not request to cancel the other line and disputes the reactivation fee of $15.
Ms.' account was thoroughly researched. On 7-5-2017 she contacted CARE and it was found that it was explained the details of cancelation and the reactivation details and fee, which is a part of Cricket's standard fees. An exception was made and a $15 credit was issued because she felt there was a discrepancy with the explanation.
Here is an explanation of reactivation fees:
*Applies to payments received 2 - 29 days past your Due Date
*Applies if account has been canceled for less than 30 days. (Customers have 60 days from the date service is suspended due to non-payment to reactivate service and keep their wireless phone number(s).)
Single-line: $5
Multi-line: $10
From Cancel: $15
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I had made a payment to my monthly service early than the due date. I then moved carriers and ported out. They were not able to refund my 70 because my account is cancelled. A supervisor I spoke to at the time advised me "I can transfer the money to a friend's account and have my friend give me my money in cash." I didnt want to take that action and decided to speak with my bank. My bank has exceeded the timeframe and money hasnt been refunded.
Product_Or_Service: Apple /Iphone7/Unlimited 70$
Account_Number:
Other (requires explanation) I need the 70 pending credit to be transferred to a friend's accout.
July 14, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she made an advance payment and then ported her wireless number out. She states since she was unable to receive a refund for the payment she would like to have it transferred to her friends account.
We contacted Ms. directly and advised her that the payment transfer has been completed as of July 7, 2017.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
n 729 I took a Cricket ZTE phone model #*** It had been inactive for about a year and in storage. I retrieved from storage O was using it over WiFi connection to play games text and even make calls with no problems whatsoever. My jobs changed and I was no longer receiving free phone. I went into Cricket store located on Academy and South Hancock in Colorado Springs CO. I paid 25 for a reactivation fee 10 for new Sims card and 40 for first month of service. Phone was activated by a young woman named *** she checked the phone out siad I was good to go. We left the store as it was closing she locked door up behind us. The phone was not working when we left the store I followed all the on screen prompts I reset the phone it would only work when I was able to sign onto WiFi. Today I went back to the store they more or less told me nothing I paid would be refunded or applied to a new phone I could not just pay for a phone and have same number and nothing would be applied to my new phone. I had been using a Verizon pre pay phone they would not give me the free phone for importing number. Prior to the last two years I have been a Cricket customer since 1996 and at times had more than one phone. I feel I should be refunded every cent. I was told my phone working and good to go. I tried to do evert possible to get at least a my month of service transferred to a new phone. If this is how Cricket treats customers I will never return to Cricket and I will never recommend to many Cricket. I will post to social media and post warnings of Crickets costumer appreciation on every socail media outlet I can find. I feel that I was ripped off and then told nothing we will do for you except take more money. I went to a Metro PC store told them how I was treated they gave me a new phone a much better than what I was asking for at Cricket waived the activation fee. I walked out of Metro PC with a new phone that 3 times the memory much better camera for 69 They were out of free phones and I had to pay 29 for 23
Product_Or_Service: Other /Z595/Cricket wireless:
Account_Number:
Other (requires explanation) Full refund
July 12, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In this complaint, Mr. states he went in to a Cricket Wireless store to reactivate an old phone he had. He stated the sales person told him his phone would work on our network. He states he paid for the activation fee, a new SIM card and the 1st month of service charge. He stated when he left the store it didn't work but the rep told him to just give it a few mins and it will work. He states it never did work. He states he took it back to the store the following day and was told there was nothing they could do and they would not issue a refund for the charges he incurred.
We reviewed Mr. account and was able to determine that he only had the service for one day and transferred his service to another provider. We contacted Mr. and advised him of our finding, and issued an adjustment for all of the charges. We also forwarded his complaint regarding the treatment he incurred at that store location to the District Manager of that location for a coaching opportunity.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
***, NE
*** XXXXX
From: *** (mailto:***@gmail.com)
Sent: Thursday, July 13, XXXX X:XX PM
To: ***@Revdex.com-email.org
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
Cricket wireless has contacted me and is sending me a full refund. The corporate office has settled this complaint to my satisfaction. Than you very much for your assistance in resolving this matter. If I do not receive the refund in a timely manner I will inform you your office. Again than you.
Sincerely
I am so sick and tired of rebate promises. I have submitted a rebate claim form online and via USPS and still Cricket claims non-receipt. This is such an unsavory business practice. I don't know what else to do except to contact the Revdex.com in the hope that you can help me claim my 20 VISA debit card. Thank you for reading.
Account_Number:
Other (requires explanation) Have them send me the 20 debit card as promised.
July 25, 2017
Revdex.com
Online Complaint
Complaint No:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states she is experiencing issues receiving her $20 visa card after submitting her Cricket rebate. Ms. is requesting her $20 visa card.
We have attempted to contact Mr. but we have been unsuccessful. Ms. attempted to call back, but due to timing, we have not been able to connect. Our office hours are Monday through Friday 9am-6pm EST. Should Ms. like to discuss this issue further, please contact Gary at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Ms. for any inconvenience or poor service he felt he received. We thank Ms. for her communication and hope to hear from her soon.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
Its a very nice response but I still don't have my $20 rebate card. I don't need a call from the business to discuss it; I simply want the rebate sent to me. Thank you.
August 2, 2017
Revdex.com
Online Complaint
Complaint No:***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In the complaint, Ms. states she is experiencing issues receiving her $20 visa card after submitting her Cricket rebate. Ms. is requesting her $20 visa card.
Ms. states she does not need to speak via phone with Cricket Wireless. For that reason, we will place a credit on her account for the aforementioned amount. We will consider this case closed.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she ACCEPTED the response from the business.)
Switched plans from ATT to Cricket on February 2016. Since then no text messages from non-iPhone devices could be made. I chatted online with their helpdesk on Sunday July 2 to ask for remedy. "***" walked me through some trouble-shooting and ultimate said to wait 24 hours and problem would be fixed.Directly after this the phone would no longer take calls. Anyone contacting the phone would be sent directly to voice mail. I contacted their helpdesk once again on Wednesday July 5th. I explained the first and second issues and I was told to wait another three business days indicating that I shouldnt ask again until Monday July 10th. They were unable to provide any insights or solutions. I indicated that this phone was for my wife who is the primary care giver of our special needs child and asked if they could escalate this for immediate remedy. Nothing has been done and we are without a phone to which I will most-likely have to incur costs to secure a phone so I can be in touch with my wife throughout the day.
Product_Or_Service: Apple /iPhone 5s/Anytime Minutes National Only
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want the affected phone to send and receive text messages. I would also like the phone to receive calls and not go directly to voice mail. I think they should send us both new phones comparable not trying to get over here with the same numbers to start from fresh. They've wasted our time and I'm not even including the physical trips to the store to get a new simm card.
July 19, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mrs. states that the BYOD she brought from her previous carrier is not allowing her to send and receive text messages. She states that she has called several times and was advised the problem would be resolved in 24hrs. Mrs. is requesting that the issue be resolved, so that she can have the capability to send and receive text messages. She is also requesting that her phone calls going directly to voicemail, be resolved as well.
We have made several attempts to contact Mrs. and were unsuccessful. Our records indicate that her account has since been cancelled. However should she wish to discuss this complaint further, she can contact *** at XXX-XXX-XXXX.
We value Mrs. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mrs. for her communication and look forward to speaking with her soon.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
Cricket advertises 25 account credit per referral. Yet I have not received credits despite numerous referrals this year. I39ve contacted Cricket many times. Cricket on April 1st sent a response saying that they quotresentquot the five credits. Yet that was a Fool39s day joke. No credit appeared. I later contact them several times. Each time they wanted me to wait longer. It39s July already No credit showed up ever. I referred 16 people to Cricket since the beginning of the year. 10 among them fulfilled the account length requirement. Cricket emails explicitly said that I will get 25 for each of them quotwithin four weeksquot. Yet only 5 credits have appeared on my account. Meanwhile cricket has denied all new referrals since 0307 citing quotmaximum reached.quot Why dont I see credits It39s well past quotfour weeksquot explicitly promised by Cricket. Hong Han 25 will be posted quotwithin 4 weeksquot from ***
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Refund me for 25 for ALL referral I have made this year as listed above. Apparently Cricket benefited from all these referrals. It39s unethical and illegal to deny payment.
July 19, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Ms. ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms. states she never received the $25.00 refer a friend credit for several of the friends she referred. She stated she received an e-mail that congratulated her on referring a friend and advised her that she would receive the credit but she hasn't received it yet.
We attempted to reach Ms. on several occasions, to assist with this matter, with no success. We wanted to apologize for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We reviewed Ms. account and was able to determine that her refer a friend credits were indeed applied to her account. We called Ms. again to verify the information and was told she was at work and would contact us back but we never received a callback.
We are sorry we were not able to reach Ms. to further explain our finding, and also wanted to thank her for her communication in regards to this complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I can provide all screenshot and email printouts if I can send in attachments.
My email history shows the following credits I am supposed to receive since I signed up cricket in Nov. XXXX: X/18/16, 7/13/16, 9/14/16, 9/14/16, 11/2/16, 11/2/16, 11/22/16, 11/30/16, 12/6/16, 1/4/17, 1/5/17, 1/18/17, 1/18/17, 1/31/17, 1/31/17, 1/31/17, 2/7/17, 2/28/17, 3/7/17, 3/7/17, 3/14/17, 4/25/17, 5/16/17. If you count, that's nine referrals in 2016, and 14 referrals in 2017. But My billing history on Cricket website shows the following referral credit within the past 12 months: 07/25/16($25); 09/20/16 ($50); 11/9/16($50); 12/1/16($25); 12/10/16($25); 12/27/16($25) for a total of $25x8 credits in 2016 and 1/29/17 ($50), 1/31/17 ($50) and 2/18/17 ($25) for a total of $25x5 credits.
For 2016, my referral capability was cut off when I only did 9 referrals, so I am short by $25x2. For 2017, I am cut off at 10 referrals, but was only paid half. So, I am short of at least $25x7 so far. That's $175 that I am owed per cricket's own terms and conditions.
Furthermore, cricket lied multiple times in this process. On 04/01/17 after I inquired, an email from cricket said "We've resent your five $25 credits" and it will show up within 30 days nothing showed up; on 05/02/17, an email says "We are currently in the process of investigating your inquiry and will get back to you shortly with more information"; on 05/24/17, an email said "Our higher department is currently working on it". And on July 5th or 6th or so after I filed Revdex.com complain, a rep called me trying to persuade me the credit was issued, claiming that $250 credit was posted to my account in April.
Please, cricket, please show me proof. I have my account open right now and all credits were listed above. And I have all support to the above lists. I believe it is very bad business practice to REPEATED denied customers their promised referral rewards (note, referral rewards is for the business I brought to cricket!!!) You can't get the customer and then burn the bridge! And it is very bad to REPEATED lie to customers about what the company really did as to credits.
It took me hours to cross check my bills, payment history, email records, talk to persons I referred to get everything clear. I believe it is justified to request additional compensation for all these effort. Therefore, my request stands for ALL referrals I made but not paid. That is $275 total including $175 I earned per cricket terms but denied payment; and an additional $25x4=$100 for the four actual referrals I made but cut off per cricket terms. I will not accept anything less than $275.
Again, I am furious about all these repeated lies and denials. I have all the proofs. And can submit if I am provided the capability.
August 3, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Madam,
This correspondence is in reference to a rebuttal filed by *** regarding Cricket service. From the last complaint Ms. states that her request was not resolved. She stated that she was to receive 9 refer a friend credits for 2016 and 10 credits for 2017. She states she only received 8 in 2016 and 5 in 2017. She is asking for a total of $275 in credits for the missing credits and for the hours trying to gather all the information.
Again, we apologize to Ms. for any inconvenience or poor service she felt she received.
We investigated Ms. request and found that she was eligible for 5 more credits to complete the maximum of 10 credits for 2017. Our records show that all credits were applied for 2016.
Cricket contacted Ms. and advised that we applied $125 credit towards her account for the missing refer a friend credits. Ms. feels that we should make a special adjustment for all the work she had to put in to gather all the information. I offered her a onetime $25 courtesy credit. Ms. agreed.
We thank *** for her communication and trust that this explanation properly addresses her concern.
Based on the aforementioned, we respectfully request that her complaint is closed at this time.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased 5 lines and since I switch I am having problem with service. I called 3 times for the same issues. no service every time I call they are saying will escalate this to engineering dept. still problem is not fix. today I spoke with erik floor supervisor very rude he advise me that need to purchase new sim card and 10 charge. why I need to pay this fee. sim card is only 2 weeks old. I am also have same problem with other lines.
Product_Or_Service: Apple /iphone 6/5 lines for 100
Account_Number:
Other (requires explanation) want to switch it back to other service provider. and need all the money credited activation fee and monthly charges cause I was not fully able to enjoy the service.
June 14, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he has been having coverage issues with all five of his lines since the date of purchase. He states he has called several times and the problem still persist.
We contacted Mr. directly and advised him that we have created a case and submitted it to our IT department to investigate his coverage concerns. We also provided Mr. with a credit towards his bill for the time he was without service, and to offset the cost he will incur when he goes to purchase 5 new Sim cards. We will follow-up with Mr. with the case resolution once resolved by our IT department. Mr. was satisfied with our resolution.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
as per cricket agent I purchase new sim card. still having same issue with serivce.I am looking for the activation credit and what I paid for the service so far.
August 16, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this complaint, Mr. is requesting a refund for the activation and service charges he paid for the 5 lines he ordered. He states replacing the SIM as we suggested in the prior complaint did not resolve the problems he's encountering with his service.
We contacted Mr. directly and advised him that there are lots of variable goes into cell service. Geographical landscape can cause poor service even though that area has service. We also created a case and dispatched it to our IT department and per IT "Upon our investigation the customer is located in a moderate coverage area, moderate coverage areas can cause customer to experience poor signal, no service voice & data, dropped calls and delays. The serving tower nearest the provided address has had no tickets for alarms or any other customer complaints that are being monitored. The coverage area is "good or best". (Unless the issue is indoors, which coverage is not guaranteed).
We show voice and data usage on all five lines and based on usage no refund is due We also advised Mr. that amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. Additional information can be found online at www.cricketwireless.com/terms..
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
when I have same phone at same location not getting service in 3 phones and other 2 works. please provide the proof of the all the 5 lines are getting the phone calls.
As a loyal ATampT customer for over 10 years I cant tell you the angst and total frustration my experience has been. ATampT Cricket has caused by the followingpoor cell phone service in the areas which I used my phone the most- kitchen and office which has a 6 foot window next to the area I wanted to use my phone frequent no service displayed while trying to work on my computer and attempting to use the phone at the same timePaid for 2 iPhone 6 plus cell phones for the 24 months agreement and when I called customer service to find out when I could about switch two phones to Cricket they attempted to scam me. I was paying over 190 for 2 phones.I wanted to go to Cricket it was 150 for 4 phones there the ATampT rep attempted to scam me into another two-year agreement by offering a free tablet which I didnt need. The rep never told me the tablet locked me into another 2 years. I only found this out when a called the 2nd time to verify the end date of the 24 mo
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like a refund of the last two months for the aggravation of dealing with Cricket because they lied about their policies delayed and provided misinformation about the locking of a iphone. Telling me to go to the apple genius bar for unlocking telling me to call apple telling me repeatedly that the phone is unlocked. On top of that the phone still is locked and they are holding me hostage for another 65.oo. I hope that they will do right by me and unlock my phone. Total frustration
July 17, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to your letter regarding a complaint filed by ***. In her complaint, Ms. states she does not get good service inside of her home. Ms. is now requesting to have a device unlocked and a refund for the last two months of service.
Regarding the refund of service, Cricket's policy states, Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. When your account is cancelled we will re-assign the phone number associated with your account, and that phone number, identification number, or email address associated with your account may no longer be available to you. For that reason, we are unable to provide a refund of service. Regarding the unlock code, a ticket was created on 7/10 by our care representative to have her device unlocked. Ms. was sent confirmation of her device being unlocked resolution on 7/10. If Ms. is still experiencing issue with her device being locked, please contact Gary directly at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Ms. for her communication and we look forward to hearing from her.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
Spoke ***Badge *** from cricket wireless and he refuses to give a full refund even though I39m complying with terms and conditions set from within the company of a grace period of seven days.
Account_Number:
Other (requires explanation) Full refund
July 11, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Mr. stated that he visited one of our Cricket Wireless Authorized dealers and purchased a device to mainly use at his cabin. Mr. also stated that when he got to cabin, the service was not good after confirming with the store advocate if the service would be good in his area before making his purchase. Mr. is now requesting a full refund.
Cricket contacted Ms. Hunt on July 11, 2017 and amicably resolved her complaint. We explained Cricket Wireless policy on exchange and return. We value Mr. as a Cricket customer, and have applied a one-time courtesy credit of $60 to his account. Mr. was satisfied with the resolution.
We apologize to Mr. for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
The service received was unexceptable as well as unprofessional we still haven39t received a remedy for our satisfaction we have sells recites of proof of purchase there was an account created that wasn39t authorized by said account owner and no remedy has been established for this either no way to view account which is in heard of it seems that there is fraudulent activity at work and something needs to be done people should be able to get what was paid for with out dissatisfaction we are currently going through an issue with this service provider and witnessed other customers who were also dissatisfied with the service of said entity.
Product_Or_Service: Other /None/
Account_Number:
Other (requires explanation) Explanation of what happened to payment of the original account for phone number the bill had to be paid before an upgrade or new line was added.
July 18, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID:
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by ***. In the complaint, Ms. details the hardship she experienced with the Authorized Retail Representative while making a purchase. Ms. service was suspended after paying for her device, monthly service and activation fee. Ms. is requesting an explanation of what happened to her original payment and how a new line was added to her account fraudulently.
Upon our review of the sales invoice, Cricket noticed that the Authorized Retailer failed to collect the payment of the first month of service. This caused the account to suspend and show a payment due. We were not able to locate a line of service added to the account fraudulently.
Cricket Representative Damaris Ara was unable to personally speak with Ms. after making several attempts via telephone on July 11, July 13, and July 18 and also via email on July 13. Cricket reached out to the local management team to assist with a resolution. They have communicated with Ms. and have come to an amicable resolution.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
Their online application system did not work when using three different browsers. Each time it was showing system error but with no specifics provided. So I called their toll-free number and was told they did not know what the problems were and instructed me to just go to a local store to do it with NO fee and charge difference -- according to what they told me. I did but was charged an extra 25 of activation fee which should have via online and their 1-800 customer service didn39t tell me either. I feel like being cheated. This fee should be reversed because of their problems.
Account_Number:
Other (requires explanation) Reverse the 25 fee that should not have been charged because I feel like being cheated.
July 10, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she had experienced technical difficulties while attempting to activate service online. She stated that she subsequently went to a store and had to pay a $25 activation fee. Ms. states that she wants a refund of $25.
Ms. was contacted by telephone on 7-10-2017. It was explained that the in-store activation fee is a part of Cricket's standard fees. An exception was made and a $25 credit was issued because she had technical difficulties.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
wegot a phone on may 30 whit unlimited call to mexico we never got the service I called them somemany times and they said they working on it is already one months and nothing I bought a phone 99.99 plus service 50 and insurance 7 total 157 plus taxes . I move back to othrt company and cricket cant releasemy new phone they block
Product_Or_Service: Other //unlimited calls
Account_Number: XXX-XXX-XXXX
Other (requires explanation) money back cause they don39t want to unblock my new phone so Iwant my money back
July 11, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. stated that since she paid $99 for her device she will like to use it with another company due issues with the international calling to Mexico that is why she went to another provider. Ms. stated that Cricket Wireless refuses to unlock her device so she may use it with another provider. Ms. is requesting that Cricket Wireless provide the unlock code for her device.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device has been active for at least six months of paid service
The device is designed for use on and is currently locked to Cricket's network
The device hasn't been reported as lost or stolen
The device isn't associated with a fraudulent account
The device is active on the $70 Unlimited plan
Our Unlock Policy can be found online at*** Cricket does not lock Bring Your Own Devices.
We contacted Ms. on Jun 10, 2017 to amicably resolve her complaint. We advised her she does not meet the unlock requirements. However, we will unlock her device as a courtesy. Ms. was pleased with the resolution we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
They called me on July 11 Tuesday , they told is going to take 24 hours to gave me the code, then on july 12 the next day, they told us that they coun't get the code, that he need to send it to technical support and I told him that technical support make us to wait almost one month, he told me he was going to get it, I call him back, Thursday 13 and he (***) is going to take days to get the code. Idon't want the Revdex.com Complain to expire while we wait for the code or I want my money back.
July 20, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a rebuttal complaint filed by ***. In the complaint, Ms. stated that since she paid $99 for her device she will like to use it with another company due issues with the international calling to Mexico that is why she went to another provider. Ms. stated that Cricket Wireless refuses to unlock her device so she may use it with another provider. Ms. is requesting that Cricket Wireless provide the unlock code for her device.
Cricket's Device Policy requires customers to meet the following requirements prior to unlocking their device:
The device has been active for at least six months of paid service
The device is designed for use on and is currently locked to Cricket's network
The device hasn't been reported as lost or stolen
The device isn't associated with a fraudulent account
The device is active on the $70 Unlimited plan
Our Unlock Policy can be found online at *** Cricket does not lock Bring Your Own Devices.
We once again contacted Ms. on Jul 18th, 2017 to amicably resolve her complaint. We advised her she does not meet the unlock requirements. However, we will unlock her device as a courtesy. Ms. was pleased with the resolution we provided her.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
The carrier has failed to provide a product as they stated just being released from the hospital over 842 Miles away from home could not speak with the family member to alert them of how I was due to the unreliable network that the carrier has. I attempt to resolve the matter with using an online chat system since the network would not allow any calls out the only function that was working was text and data voice usage would not function at all. The carrier would not allow me to speak with anyone in technical support it was as if they didn't care. But they seemed to have no issues with processing my payment in which I would like to be refunded just that I paid for June 11 2017 and the phone stops making outbound and inbound calls on the date of June 15 2017. As I stated it has been over five attempts these folks suck at customer service I tried to call then carrier in be refunded my days of service that seemed not to be able to provide service as they stated they would. R
Product_Or_Service: LG /Style Pro /Smart
Account_Number:
Other (requires explanation) I want to be refunded from the time-frame they could not provide service as they stated that they would. Working with the carrier is pointless it seems the only thing there good at is billing. To me 7 contact with the carrier in less then two days is a bit excessive. Two in store before porting my number out and five over the phone what a poor experience.
July 13, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states he had unreliable service for a period of time. Mr. states that Cricket Wireless was not willing to correct this issue. Mr. is requesting a refund for the lack of customer support and time without service.
We attempted to contact Mr. on 7/11, 7/12 and 7/13 but we were unsuccessful. For that reason, we are unable to provide a resolution at this time. Our policy regarding refunds is as follows. Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. When your account is cancelled we will re-assign the phone number associated with your account, and that phone number, identification number, or email address associated with your account may no longer be available to you. We may also charge you a fee to reactivate Service depending on when you reactivate. Should Mr. want to discuss her issue in further detail, please contact *** at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and we look forward to hearing from you.
Regards,
Cricket Wireless
Customer Corporate Relations
I purchases a new phone on 04172017 ZTE grand X 4 the item was defective. The screen would flash I was not able to see numbers the phone would take multiple pictures on it39s own. I contacted Cricket the only option they gave me was a refurbished phone when I had just bought a brand new phone. I also bought the LG escape 3 that gave me tons of issues on the GPS which caused me to be late to clients because of getting lost. I moved to a new phone company due to the poor customer service and not getting the help needed. This company should not sell bad phones.
Product_Or_Service: Other /***/***
Account_Number:
Other (requires explanation) Due to the poor customer service multiple phone calls time lost from work and the two phones i went through in less than a year. I am asking the company refund me the 49.99 cost of the first phone LG escape 3 and 79.99 for the XTE Grand X 4. Total of 129.98 refunded back to me.
July 6, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that she purchased a new ZTE grand X 4 on April 17, 2017. The device was defective. She contacted customer service and was given only one option, to process a warranty exchange and receive a refurbished phone. She feels since she purchased a new device the warranty exchange program should replace it with a new device. She purchased a second device, an LG Escape 3 but the device began having issues as well. s. *** is asking that Cricket Wireless refund her $49 for the cost of the LG Escape 3 and $79 for the ZTE Grand X 4, totaling $129.98.
Cricket immediately accesseds. ***'s account and found that she called customer service onay 8th, 2017 and reported her device was not working properly.s. ***'s device was not enrolled in Cricket Protect. Customer service advised her about the warranty options. Per our records her account was canceled on June 12, 2017.
Please note that new Cricket devices generally carry a one-year manufacturer's warranty from the date of purchase. Reconditioned wireless devices generally carry a 90-day manufacturer's warranty from the date of purchase. The warranty process is used for device issues when the 7 day Return/Exchange period is over.
Cricket has several options for exchanging a factory defective device, the Cricket Standard Warranty Exchange, the Advanced Exchange, and the Post Exchange. After meeting the requirement through each process the customer will be shipped a new or reconditioned (like-new) replacement device. This information can be found at ***
We calleds. *** and advised on the aforementioned. We also communicated to her that once the 7-day Return/Exchange period is over, there are no refunds on devices, and she would need to follow one of the warranty options provided.s. *** feels we should refund the money paid for the devices. We regret we are not able to help with her request.
We apologize to *** for any inconvenience or poor service she felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thanks. *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
On last Thursday or Friday I went to buy a phone from cricket wireless in monroeville PA they are the corporate store I gave them 173.00 then on the fifth day that I have had this phone it stopped working so I called the store up and they said to bring it down they said the phone was not working then they damaged my charging port and refused to switch the phone out so I refused to give them anymore money so I cancelled my line and went to boost which I had to fork out another 140 I called and talked to the assistant manager and store manager they refused to do anything I want my money back
Account_Number:
Other (requires explanation) I want a refund of my money
July 11, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. is stating the device she purchased on June 23, 2017 stopped working 5 days after purchasing it. She states she went to the store to request an exchange and was refused due to not having the box the device came in. She also states the store broke her charging port and they then advised her she was no longer able to receive a warranty replacement.
We contacted Ms. directly and advised her when she does a warranty exchange or return, she would have to have all the packaging that that was included with the purchase. We also explained per the account notations, our Care team provided her with the warranty exchange options and she refused. Ms. Is requesting a credit for the device to be applied to the active line she kept with Cricket. We offered to apply a credit for a month of service towards her account since it shows she did cancel the line the device was tied to, and ported to another service provider. Ms. was not satisfied with the resolution, however she agreed to the one month service credit.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
I need help in having Cricket Wireless investigated for deceptive business practices and initiating a possible Civil Lawsuit against Cricket Wireless for a total refund for the cost of purchasing and activating my phone for a period of two months.
Other (requires explanation) Thank you. If you would have someone contact me at either gapcaster23gmail.com or X XXX XXX XXXX X XXX XXX XXXX anytime Monday I would greatly appreciate it.
July 10, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states he was giving misinformation in regards to the coverage in his area.
We contacted Mr. directly and advised him that there are lots of variables that can impact cellular service. Geographical landscape can cause poor service even though that area has service. We also created a case and dispatched it to our IT department and per our IT "Upon our investigation the customer is located in a moderate coverage area, moderate coverage areas can cause customer to experience poor signal, no service voice & data, dropped calls and delays. We checked the serving cell site stats and we are not seeing any voice/data stat failure such as, accessibility, retain ability issues also no open voice or data service effecting outage tickets at this time. If the issue still persist the customer should visit a local Cricket store to have his sim card tested in a store device to see if issue follows the sim card or if its customer's device."
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. Horn for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
(The consumer indicated he/she DID NOT accept the response from the business.)
When my mother, *** and I purchased our two new phones and had them activated, at least four Cricket wireless sales people, one of them being the local manager for Cricket stores in Winfield, Ks and Ark City, Ks Ks, told us that we were both 'guaranteed' strong (not moderate or no service) in accordance with the strong signal areas covered in green on the wall in the Ark City, Ks Cricket wireless store. My house, located at *** South A Street, and ALL THE AREAS WE FREQUENTED ON AN EVERYDAY BASIS, were located in this green area. From the very first day, up to our current service day, today, we have received poor service and no signal at least 50% of the time. I pay $70.00 a month for their unlimited service and signal plan. Cricket wireless IS NOT PROVIDING WHAT THEY 'GUARANTEED'. At this point, the only satisfactory resolve to all the trouble and inconveniences Cricket wireless has caused me is A COMPLETE REFUND OF ALL THE MONEY I HAVE SPENT. ABSOLUTELY NO OTHER RESOLVE OFFERS FROM CRICKET WIRELESS WILL BE ACCEPTED!
Thank you
July 21, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a Rebuttal filed by ***. In this complaint, Mr. is requesting a refund for everything he has paid to Cricket for his service since he's only able to use it about 50% of the time since he has had it.
Again, we apologize to Mr. for any inconvenience or poor service he felt he received. Our position in this matter remains as follows: Our records indicate Mr. has moderate coverage and based on Cricket's Terms and Conditions, we are unable to issue a refund since service charges are non-refundable. Additional information regarding our policy can be found at https://www.cricketwireless.com/terms.
We value Mr. feedback. Based on the aforementioned, we respectfully request that his complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA 30324
I Have paid in advance one month and refuse to refund that month. After having to switch do to poor service. In total I am paid 35-40 days in advance. So they are keeping money39s not due them.
Product_Or_Service: Apple /iphone6/unlimitted data
Account_Number:
Other (requires explanation) I am paid in full till Agust 4 2017 They have no out standing debit on my behalf in fact the service39s are coverd without July39s payment.
July 3, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he paid his bill a month in advance. He switched providers due to poor service. He called customer service asking for a refund of extra payment, but did not receive any help. He is paid in full until August 4, 2017. He is requesting we refund the extra payment back to his card.
Cricket accessed Mr.' account and found that case (#XXXXXXXXXXXX) was already completed for the same request. Per our records the extra payment of $67 has been refunded back to Mr.' credit card as of June 28, 2017
We contacted Mr. and advised on the aforementioned. He had no more questions.
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
During my service in the last few months up to maybe a year I had been dealing with remote hacking into my Samsung phone. Last week I had found out my personal cell phone was registered with Samsung and it was not by me. I also didn39t want to sign their agreement as it would allow them to know my personal login to my cell phone device. It defeats the purpose of having a log in. I had an engineer and an IT friend look at my phone on various occasions and visited reputable forums for Samsung and Samsung39s site and all link to network hacking issues as well as someone doing device control without my consent. On 33017 my IT and a google rep at work gave me the impression that they were quothelpingquot me secure my phone with quotsecurity appsquot when I 100 believe their intentions were otherwise. The apps they put on my phone Duo and I believe another google app were device controlled enabled which I had no clue they had that capability. They also didn39t disc
Account_Number:
Other (requires explanation) I would like all my log reports Cricket refuses to provide me with this without a subpoena from my account which includes my bf39s Ps are XXX-XXX-XXXX and XXX-XXX-XXXX sent to SJPD to reference my report XX-XXX-XXXX Officer Tran and to *** pXXX-XXX-XXXX and fax XXX-XXX-XXXX.
July 11, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Diana ***. In the complaint, Ms. has been dealing with someone hacking into her device for over a year. Ms. is requesting call details from her account without having to provide a subpoena.
We attempted to contact Ms. on 7/7 and 7/11 but we were unsuccessful. For that reason, we are unable to provide a resolution at this time. Should Ms. want to discuss this issue in detail, please contact *** at ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Ms. for any inconvenience or poor service she felt she received. We thank Ms. for her communication and we look forward to hearing from her.
Regards,
Cricket Wireless
Customer Corporate Relations
I paid my phone bill twiceonce over the crickett phone application and once in store. I have receipts for both transactions as well as a bank statement showing proof of payment.the cricket app somehow linked someone else39s number to my account and my initial payment paid someone else39s bill.I went in store to make a second payment to get my phone to turn on.I walked out of the store and my phone only had service for a few hours. I called customer service in store the first time and they said that there is nothing they can do unless I paid my bill again and that I would not have the 107.00 credited to my account. I called again today on June 24th And spoke with someone named o.j. his employee number is oo508u.he told me to go back to the store and call back.
Product_Or_Service: Samsung /Galaxy amp 2/Cricket wirless/50 per month
Account_Number:
Other (requires explanation) I want my phone turned back onwith the two months of service that I paid for. I have missed work due to the fact that I have not been able to keep in contact with my boss. Compensation for my timeeffort and stress. I just want cricket wireless to make this right so I can continue my every day life.
July 10, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Nicholas ***. In the complaint, Mr. paid twice to have his account reactivated. After making the payment to activate the line, his service was cancelled hours later. Mr. is requesting his services be reinstated and credited the 2 months of service he paid.
We attempted to reach Mr. with the contact number provided but it is no longer in service. For this reason, we are unable to provide a resolution at this time. If Mr. would like to discuss this issue in further detail, please contact *** If we are unable to answer, please leave a voicemail and we will follow up accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and hope to hear from you soon.
Regards,
Cricket Wireless
Customer Corporate Relations