Cricket Wireless Reviews (%countItem)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I've had Cricket service and phones since they became a company, and have been a loyal customer for over a decade. Lately, I've experienced nothing but problems with their service and their phones. I have been having to purchase 2-3 phones per year from authorized Cricket stores because of multiple problems with the service. The employees at the stores are more than happy to continue to sell me phones, and blame all the problems I experience on the phone I have, but no one is trying to help me actually resolve the issue, and at this point, after all my years of loyalty, I deserve better. I'm wasting my time and my money on this company at this point. Every time I call in, they try to give me a link to "reset" the phone. That is obviously not the issue since I've had multiple phones over the past few years, all purchased from Cricket, all of which stop working before they're even a year old. I am currently experiencing this problem again with my current phone, which is not even 7 months old. I cannot place calls, I have no service, I cannot do anything with my phone, and all the phone reps want to do is keep sending me reset codes, or promise they'll call back within 24 hours and then never do. This is horrible customer service for anyone, but especially someone who's been with the same company for over a decade.
Product_Or_Service: LG /k12/
Account_Number:
Other (requires explanation) I want a refund of the amount of the last phone I purchased since it didn't even last me a year. I also want a refund of the last payment of $50.00 that I made on 7/8/17 since I have not been receiving service. I also want a credit of 50% off of the next phone i'll have to buy as a show of appreciation from the company for being a customer for over a decade. If all of these demands cannot be met, and appreciation for my loyalty is refused, I will take my business and my money elsewhere.
July 20, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. regarding Cricket Wireless. In this complaint, Ms. states she is not able to make any calls or get any call in, nor can she make or receive any text messages. She is requesting a new phone and a refund for this month's service charged.
We reviewed Ms. account and found that there was a notation regarding technical issues she has been having with her device. The technician indicated she may need a new SIM card. We shipped her a new SIM card via FedEx and also issued a credit for half month's service due to the issues she had.
We spoke to Ms. and explained our findings and our resolution. She stated she appreciated our attention to this matter and thanked us for our quick response to her complaint.
We apologize for any inconvenience or poor service Ms. felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with *** from the corporate office. She did send a new sim card via Fedex. She did credit the account half of what I paid for the month of July which was $25. However, the phone is still not working. It has been reset. It has been trouble shot. I was informed that instead of the sim card. It is the actual phone. So, I would like a new phone. I went by the authorize dealer office today Saturday July 22nd 11:11am MST. I was told that it was the phone & I would need to purchase a new phone. I am being ran over. I have had the phone, being a loyal customer for many years. I have purchased 3 phones in the last 2yrs. Now they want me to purchase a 4th phone. Plus, pay for service that I do not have. I would like my full refund of $50 for the month of July. I would like a new phone to resolve the problem. At a minimum I should receive my full refund of the service, & at the least be able to purchase a phone @ the $20 price that new/inporting customers receive. I have been with Cricket since I was 19yrs to 20yrs old. Since 1999 maybe 2000. I would like to be treated as a valued/loyal customer.
Good day to you all.
I would like to thank you all in helping me resolve this matter with Cricket Wireless. I was speaking & working with *** from the Cricket Corp Office out of Atlanta. She was great. She did resolve the problem & save a customer. I wanted to provide the Revdex.com with the updated information. Cricket Wireless (***) & I were able to resolve the problem on Saturday July 22nd.
July 8, 2017I *** came into the garden grove cricket wireless store I was unsure about getting a phone so I decided to get a phone after the employee *** stated I had 7 days to return phone for a refund. I went through with gettin the phone ... 3 days later I decided to bring phone back for my refund on Monday July 11 , 2017 ... wen I get there *** seemed unsure how me todo the return in the system so he called a manager the manger told him I would not be gettin anything back because the phone came free with the plan and they dont refund the avtivatin fee or the $60 monthly fee I paid for ... *** then apologized for making the mistake of not telling me information I should have known wihen I purchased the phone. *** stated that he was sorry and to come back inside of the store on Thursday july 13, 2017 and he would pay for me a new line out of his own pocket ...I agreed but I felt it was wrong he should not have to pay out of his own. Pocket and that the company should take care of problem base on the employee lack of knowledge of the return policy . I came into the store on July 12 instead spoke with a female name *** I told her about the mistake that *** made and ask for her help with the refund or at least a active line ... she did not want to help me at all and gave me a website and a adress to another cricket store. I left store. And of desperation for a phone I called July 13,2017 and spoke to *** about the promise he made to pay for my line out of his pocket. He told me he could not help me any more dude to the fact I came into the store on July 12, 2017 instead of going to see him July 13 , 2017 I felt like I was not treated right in the matter and the employees there did not want to help me .
Product_Or_Service: LG /Future/Ulimited
Account_Number:
Other (requires explanation) I would like my $85.00 or a active line for a month witch I paid for but did not get
July 25, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states he purchased and returned a device within the 7 day return policy. Mr. was told he would receive a refund he returned the device within the return period. Mr. returned the device and he is requesting a refund of his service payment.
After contacting Mr. of 7/25, he received the refund for the device but not for the service payment. We have processed a refund request for the service payment. Once approved, Mr. will be sent a check via mail for his full service payment. Mr. is satisfied with the resolution. Should Mr. have any questions, please contact *** at *** If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and we will continue to provide updates as necessary.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you *** for your help
purchased two phones and was supposed to get a $20.00 per phone. I followed every direction to get my rebate. They now tell me the promotion is closed and I cannot get my rebates. This is bad business and they count on people not following up with the rebates so they don't have to pay them.
Product_Or_Service: LG //
Account_Number:
Other (requires explanation) I want my rebates. I clearly purchased two phones that my kids have been using since September of 2016. I have paid every month or the phones would be shut off. I mailed in the rebate the night of purchase. I followed every direction from the selling authorized Cricket wireless dealer. I want my $40.00. The only reason I purchased the phones was because the woman sold me on the fact that the rebates made the phones basically free.
July 30, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states that he did not receive rebates for two devices.
Mr. account was thoroughly researched. Mr. has escalated not receiving his rebates for his devices starting in April 2017 through Customer CARE. We do appreciate Mr. as a long-term customer. A one-time courtesy credit of $40 has been placed on his account, to account for the two $20 rebates he did not receive.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
Cricket uses misleading and false information when a consumer has a problem and tries to return their SIM card and get a refund. Every representative has a different story. They claim to have a 10-day refund policy yet it is not listed as such on their website with their return policies. I was told to simply mail the card back. After not receiving the refund but seeing they received the card via USPS tracking a different rep told me I should have gotten a return authorization which no one out of nearly 10 reps said anything about. Another story was after speaking to about eight different reps that they had a separate line for online returns. I described the issue in full detail and every rep prior to that knew it was purchased online. They asked me that themselves but I never heard that until a month and eight reps later. Story after story and excuse after excuse was made so that I would not be refunded by them directly. Twice they told me to seek resolution through my bank so I eventually hung up while on hold waiting for a manager who I'm sure knew nothing of my call to call the bank to file the complaint. Do not EVER use this company They are absolute frauds carrying out completely fraudulent business practices to get people's money
Product_Or_Service: Apple /iphone/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) This company needs to be taken out of business as soon as possible. They exist only to cheat their customers out of money.
July 27, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Auburey ***
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by Auburey ***.
In the complaint, Ms. states she had a difficult time getting a refund.
We attempted to contact Ms. via email with intent to amicably resolve her complaint, but were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. would like additional assistance she can contact *** at ***@cricketwireless.com, preferably with the requested information.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
within two weeks of service I returned to the Cricket Wireless store on *** and explained that the phone was unable to connect to WiFi service. The clerk informed me there was nothing she could do and I would have to contact customer service; which I did. Customer service told me I had to contact Samsung which I did. Samsung authorized a repair and I would have to mail the phone to Samsung technical support which I did. Two weeks later I received the back without a SIM card and no service. Samsung informed me that the store manager *** from Cricket told them to destroy the SIM card and I would have to buy a new one. I contacted *** and he began yelling indicating that he wasn't going to wave any charges for the SIM card because I didn't bring back the phone in a timely manner. I have a phone that I can't use that I'm being charged 40 a month. I then called Cricket and requested to have the month bill waived and the SIM card replaced at no charge. They said they weren't going to help me other than a replacement SIM card and even though that still won't fix the WiFi signal.
Product_Or_Service: Samsung /galaxy amp2/***
Account_Number: XXX-XXX-XXXX
Other (requires explanation)ga I would like one month bill waived and a new SIM card in addition to making sure there is wifi service. And for being treated like garbage from the store manager *** I would like an extra month off the second phone I have on the plan. If I can't have two months bills waived a complete working cell phone along with a new SIM card then I will cancel both services.
July 26, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, *** States that he did not have a good store experience at one of our Authorized Retail locations located in ***. He states that his Samsung device was malfunctioning and he chose to go directly through the manufacturer to get his device fixed. He further explains that when his device was sent back to him it was sent without a SIM card, in which he subsequently called the Authorized Retail location and requested a new SIM card. He stated the manager, ***, hung up the phone on him and refused to help him.
Mr. was contacted by phone on 7-24-2017 by telephone. His store experience was discussed. It was also explained that we value him as a customer, however customers are responsible for purchasing a replacement SIM card. The store experience was escalated to the Market Director, and Mr. can expect further communication from store management. A one- time half a month service credit was issued to Mr. account, because Cricket aims to provide a satisfying experience, every interaction.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I purchased a phone from Cricket and the 30 monthly plan via online on 62617. The phone was mailed overnight so I got it XXXXX and it auto turned the account on once I switched the power button. The sim card was unreadable in the phone that was sent with the phone so I called Crickets customer service and was told to take it to a store. I did and was advised the phone wasn't capable of picking up Sims its damaged. I called the customer service back and was told to mail the phone back via UPS which they sent me the labels via email. I advised the young lady *** I wanted to just close the account and refund my money she stated that can be done. I mailed the phone back immediately. A couple weeks goes by I haven't heard about my refund nor has it been posted to my card so I opened a chat with a Cricket Customer Service worker *** M was his name. I advised I was waiting on my refund to my card. *** with Cricket told me I am being charged for the dates of active service. I advised my account was to have been closed 62717 the same date the faulty phone was delivered so how was I being charged for an entire month for a line never used because the phone was faulty and the account was to be closed the same date. *** with Cricket stated he would credit the account 15. I advised there is no account to credit because I closed it on 62717. *** stated the account was still open and I asked why when I called to close it two weeks ago so Cricket dropped the ball with a faulty phone and the account was to have been closed so why am I being penalized for service I never even had. The line was never used because of the phone and the rep *** with Cricket advised my 30 will be refunded to my card so why is this not the case now How am I being charged for nothing at all I got the phone and closed the account and mailed the phone back all in one day. Cricket is responsible for their mess up and don't want to put my money back on my card.
Product_Or_Service: Other /Lumina 635/1 GB Plan
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I want to have my 30 refunded to my debit card. No services were used and the account was closed same day it was opened.
July 27, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. is requesting a refund for the service charges she never used and returned the device.
Upon reviewing the account we discovered that Ms. did return the device and a full refund for service and device charges were issued July 27, 2017. We contacted Ms. and provided her with our resolution.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
I activated a Cricket Wireless service on 1/2017 and was dissatisifed with the network service and customer service and canceled my service in 3/2017.
I purchased and activated a Cricket Wireless service under my brother's account (Norman Heflin) at the Gamestop authorized retailer at *** XXXXX on 1/23/2017. I was not able to receive the phone that was offered thorugh a promotional deal (Samsung Galaxy phone if new line is open under a preexisting account). I had the phone for approximatley one month and was not satisifed with the network service I was receiving. My calls would constantly drop or I would not be able to dial out in general. In 2/2017 I contacted Cricket Wireless to seperate my service from my brother's as well as inquire about the phone that I did not receive as part of the promotion when I signed up.The Cricket Wireless representative stated that I could not receive the phone by them shipping me one as well as that they could not guarentee a retailer would provide me with one if I showed my receipt. Cricket charged me a fee of $30 and had me on hold for approximatley 2 hours on 2/06/2017. On 2/27/2017 I was charged my last monthly fee of $30. I canceled my service in 3/2017 before my next bill because I was so dissatisfied with the customer service and network service. I attempted to dispute the transactions with Cricket but was unsuccesful. Their corprate office is not reachable via phone or email, but thorough a mailed letter only. I mailed a letter to their corporate address that is provided on their website and have yet to recieve a reply. All representatives over the phone read a scripted dialogue each time in response to any question I had and did not offer a solution.
Phone number recieved when activating: XXX-XXX-XXXX
SIM ***
SIM UPC: XXXXXXXXXXXX
SIM ICCID: XXXXXXXXXXXXXXXXXXXX
GameStop retailer receipt info, Time: 01:09, Date: 1/23/2017,Employee: ***
Total for 1/23/2017:$40
Account Seperation 2/06/2017: $30
Account Billed 2/27/2017: $30
I want Cricket Wireless to refund all charges and fees associated with phone number 571-585-6849
July 24, 2017
Revdex.com
Online Complaint
Re: Heather Sulton
Complaint ID: 27550455
Dear Sir/Madam,
This correspondence is in reference to a complaint we received by Heather Sulton. In the complaint, Ms. Sulton states she purchased and activated a Cricket Wireless service under her brother's account (Norman Heflin) at the GameStop authorized retailer. Ms. Sulton explained that she was told that was not going to able to receive the device that was offered through a promotional deal if new line is open under a preexisting account. Ms. Sulton also stated that after having the device for approximately one month she was not satisfied with the network service that she was receiving and her calls would constantly drop or they would not be able to dial out in general that is why she left the company. Ms. Sulton is now requesting that Cricket provide her with a full refund for service never used and fees.
We contacted Ms. Sulton on July 20, 2017 and explained the Cricket Wireless refund Policy and educated her on how to open a technical support ticket to address technical issues, therefore a refund or courtesy credit will not be issued due to Cricket Wireless policy. Ms. Sulton was satisfied with that explanation we provided her
We apologize to Ms. Sulton for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. Sulton for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/JGG
(The consumer indicated he/she DID NOT accept the response from the business.)
I, Heather Sulton, understood the explanation ththat was explained to me by a Cricket Wireless Corporate Representative, but I am not satisfied with the resolution offered to me by the company. I was told that the only compensation I could receive was of I had my Cricket service on, I would receive a credit to my phone bill, or if I returned to Cricket Wireless, I would be compensated the same. I explained to the representative that Cricket Wireless does not fit my needs as a wireless service and I would not be returning as a customer. The response I received after was that there was nothing further they would offer. Considering the amount that I spent for approximately one month on a prepaid phone service, I am not satisfied with this resolution and would like my funds returned to me still.
I moved three lines from AT&T to Cricket prepaid program. After I got homeI realized that the Cricket wireless service didn't work at my house. It has only one bar sometimes. I also realized that Cricket service didn't work with AT&TMicrocell signal booster. When I signed up the service I asked the signal issues.The answer was it should be fine because Cricket is using AT&T network.So basically I could not use the service. I had to switch back to AT&T immediately.
Product_Or_Service: Apple /iPhone plus/8GB prepaid
Account_Number:
Other (requires explanation) I was charged 183 for something which doesn't work at all. The store said the prepaid account is non refundable. I cancelled the service because the service didn't work not because I changed my mind. Also I was mislead during the sign up. Cricket is deferent from AT&T.
July 20, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states he went in to a Cricket Wireless store and ported 3 lines over from AT&T. He states he took the phones home and none of them worked. He states immediately went back to the store and ported back to AT&T the same day. He states he requested a refund for the charges he incurred and was denied. He is asking for a refund of all charges because he states he was advised the service would work in his area with the AT&T Micro Cell but the Micro Cell doesn't recognize the Cricket network.
We reviewed Mr. account and was able to determine that he had ported his service back to AT&T and no longer had service with Cricket. We contacted him and advised we would refund the charges he incurred as he immediately ported back to previous provider
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
We where told these plans would work in our area. They did not so with in three days we went back to our old company and returned all equipment.At signing they charged our credit twice for the same amount. 216.98 216.9 8 They will not reimburse one of the charges and my 110.00 plan fee. They are Summit mobile llc. in Sioux City Iowa and the clerk is *** we do not have his last name.If you need more information yo can email me. thank you very much ***
Product_Or_Service: LG //Cricket
Account_Number:
Other (requires explanation) Return to my credit card of 216.98 for over charge and a check for 110.00 for fees not used.
July 24, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In the complaint, Mr. was told that after purchasing his device he would have service in his area. After purchase, it was determined he did not receive service in his area. Mr. was charged twice for the devices and charge for service. Mr. is requesting the remaining charges be refunded.
After contact Mr. on 7/24, he had been refunded for the device but is stating he was charged twice. We do not show record of the second payment, which has been disputed with his bank. Once a charge is disputed with the bank, the funds are no longer in our possession. Once research is complete, the funds will be released back to the customer at the banks discretion. We will process a refund for the service payments. Once approved, a check will be sent via mail. Mr. understood. Should Mr. have any questions, please contact ***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We apologize to Mr. for any inconvenience or poor service he felt he received. We thank Mr. for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she ACCEPTED the response from the business.)
I ordered the LG Harmony and paid 9.99 for it after a rebate for switching wireless carriers over and I also paid for my month of service. Total owed to me is 60.79. I received an email confirming that the phone was shipped via UPS Next day air I went on UPS's website and looked it up using the tracking number they provided I noticed that in the shipping details it said that I had arrived in my city but then it said being returned to sender. I called UPS who told me to call cricket once I got a Representative eon the phone she informed me that she would have to create a case# and that the "case team" would have to call me. I asked her for this special case team's number and she told me that they dint have one and that they would have to call me. I expressed how that is not ideal seeing as I ordered a new phone because I get terrible service with the provider I currently have. She then assured me that they would still send the phone out it just may take 3-5 business days. The voicemail that I got on Saturday 7817 said nothing of the sort. The man left a voicemail saying that he had been trying to reach me and that they would be sending a refund within 14 daysthis didn't match up to what the rep at 1800cricket said I ended up calling 1-800-cricket back and spoke to another lovely representative that had absolutely no idea what I was talking about and she also hung up on me I called back and asked for a supervisor who told me that there was nothing she could do and that there was no way for me to contact the people handling my money issue. I called back again after she transferred me back to the main menu and spoke with a man named *** who told me that in the notes it said I should have already gotten my refund. When I told his this whole story he then changed his words to " you should get it with in 14 days if that's what the voicemail said.
Product_Or_Service: LG /Harmony/CRicket
Account_Number:
Other (requires explanation) I either want my phone or my money and I want a free month of service because I have no extra money to get a new phone until they refund me and the whole reason that i bought a new phone and paid for a new month of service was so I could actually have a phone. They are unprofessional and untrained and have my CC info and I am very uncomfortable with that.I am trying to put the ups tracking number but the system is saying "no ss number allowed"
July 20, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint Ms. states that she placed an online order via cricketwireless.com. Ms. was disappointed that her order was canceled.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Ms. account was thoroughly researched. It was found that Ms. refund was processed.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I purchased a new phone with a new number they transfered my ol number to the new phone charged me for a new plan. Then deactivated the old phone with the prepaid plan and now they want me to spend more money on a new sim card amd new number fee to fix their mistake
Product_Or_Service: LG /Escape3/Unlimited
Account_Number:
Other (requires explanation) Please have them fix the issue in time so i don't loose a month of prepaid service
July 21, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint we received from *** regarding Cricket service. Mr. states an incorrect number was transferred to Cricket and then deactivated. He states he is now told he has to buy a new SIM and plan and does not feel he should.
After reviewing Mr. complaint, we have reached out to him on three occasions via telephone and have left 2 voicemail messages. In addition a message has been sent to the e-mail address provided in his complaint. Our attempts have been unsuccessful.
If Mr. would like additional assistance, we ask that he contact Damaris at the contact information provided via e-mail on July 20, 2017.
We thank Mr. for his communication and trust that this complaint is now considered closed.
Regards,
Cricket Wireless, Customer Support
I purchased and activated a new cell phone from the cricket store Evanston location on day five I noticed the new cell was not holding a charge I tried calling the telephone number located on the top of the cricket receipt given to me at the time of this purchase and an automated voice told me that it was a non working number wow homeless and jobless I went into the store at my availability after not being able to speak with cricket about this issue only to be told that its now past 7 days and they cant offer me a refund or a phone only a warranty this is inexcusable and unexceptable ive been a cricket customer for at least 2 years at this point im highly disappointed so I call 611-customer service to explain this situation I asked that they disconnect the service to this cell I then asked for the address to the corporate store and I mailed the cell phone to the atlanta georgia *** location from the post office the post office confirmed through tracking that my cell phone arrived at the *** location on june 262017. i'm asking for a full refund of the unused days of service as well as my purchase amount I paid for the cell phone.ive written two letters to the mentioned atlanta georgia location and I havent received any responses. im asking that my total refund be mailed to me at 527 w. 14th place -the *** in *** XXXXX my name is *** mcallister IM ALSO ASKING THAT THEY MAIL MY SIM CARD BACK WITH MY CONTACTS AND PICS STORED ON IT.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) FULL REFUND- INCLUDING UNUSED DAYS OF SERVICE. AND RETURN OF SIM CARD WITH CONTACT AND PICS TRANSFERRED TO IT.
July 27, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** In this complaint, Ms. is requesting a refund for unused service charges, as well as device charges, she states the device stopped functioning after 5 days. Ms. states she was unable to return the device to the Cricket location due to it being after the 7 day return/exchange policy, so she mailed the device to Cricket's Headquarters.
Upon reviewing the account, we discovered that a refund for the service charge had been applied to the account. We are currently in contact with Ms. McAllister in regards to the returned the device. Once we are able to validate that we have received the device back we will process a refund for that as well.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. McAllister for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
From: *** (mailto:***@yahoo.com)
Sent: Saturday, July 29, XXXX X:XX PM
To: ***@Revdex.com-email.org
Subject: Re: Revdex.com Complaint Case# *** (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX)
hello, i'm unable to view the reply, and cant contact anyone by phone, as I dont have a phone, please be informed that cricket mailed to me at my p.o.box a check for $40.00, the total that I paid for the purchase of the phone in question is $49.49, I have informed cricket of this and I await the remaining balance of whats owed to me. I requested they mail it to my p.o. box, thank you!!! Sincerely
August 3, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by ***. In this rebuttal, Ms. is requesting a refund for the device she mailed to headquarters due to it being defective.
We emailed Ms. since that is how she prefers to be contacted, and advised her we will have a full refund issued for the device. Ms. will receive the refund in the form of a check that will be mailed to her physical address in 7-10 business days.
We value ***'s feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
I purchased phones from the cricket wireless website on July 2 2017. I spent 568. They were scheduled to arrive on Wednesday July 5. However on that day a ups driver came to my door looked at his pad and told me he had to intercept the package but would not give me the reason why. I called cricket that same day and they told me they would open a case for their corporate office to handle. The customer service representative who opened this case said that they would contact me the next day to tell me exactly what happened. The next day came and no one called. I continued to call every day after that and the call center representatives were clueless as to when I would be contacted. They told me that I would be conaltqcted tomorrow every day I called just to get me off the phone. I was told I would get my money back but that still hasn't happened. Every time I call I feel like I am being mistreated. I spent four hours on the phone with them on Wednesday alone and we got nowhere. I went to a brick and mortar cricket store and purchased phones and received better service there than I did on the phone with cricket support. I feel like the customer service representatives on the phone don't have a decent grasp of the English language because I have had to repeat myself several times. Cricket has stressed me out to the point that I have lost sleep and precious hours of my day. This needs to be resolved ASAP
Product_Or_Service: Apple /SE/Basic
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Not only do I want a refund but I want something for this egregious and stressful inconvenience. Cricket said they can't give me anything but I think it is only right that they give me some sort of bill credit so I don't have to pay my cell phone bill for a couple months or something or they could give a voucher equal to half the amount I spent on the phones in addition to a full refund. I hope this can be resolved soon.
July 21, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that he purchased phones and services online from Cricket Wireless on July 2, 2017. The order was scheduled to be delivered on July 5, 2017. UPS came to his door with the package, but then the UPS delivery man realized that the order was intercepted, and needed to be returned to sender. No explanation was given to Mr. by UPS. Mr. contacted Cricket's customer service and asked for assistance with the intercepted order. A case was open and he was advised he would be contacted with an update. Mr. did not hear from anyone about any updates on the case. Mr. wants a refund for the online purchase, and a two month bill credit for the stressful inconvenience.
Cricket immediate accessed Mr. account and found a tentative account (BAN: XXXXXXXXX) for the online order. The order was not completed due to the order being intercepted and sent back to sender. Per our records a refund of $568.03 was completed on July 18, 2017. Our records also show Mr. went into a Cricket store and completed a new order successfully.
Please be advised that Cricket has many criteria built into his algorithm for why an order might be intercepted. We must rely on the best methods we have available to protect our customers and the company.
We called Mr. and advised on the aforementioned. We also offered a one-time courtesy adjustment for the amount of $35 to assist with the poor online order experience. Mr. agreed.
We apologize to *** for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
At the date of activation was told for porting a number would receive a 50 promo credit in 60 days. The 60 days has passed contacted Customer services was told by a rep on *** credit should appear on or about*** credit didn't not appear contacted Customer service on *** was told that I would need to go back to store where purchase was made to have credit applied. The rep advised that store locations can not apply credit and the most that they could do is give 50 worth of accessories.
Product_Or_Service: Samsung /Galaxy amp2/
Account_Number:
Other (requires explanation) 50 promo credit as advised
July 20, 2017
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that an Approved Retail Location on the day of her port in activation promised her a $50 credit for porting into Cricket Wireless. To date Ms. has not received the promotion and feels she should be given a $50 promotion for having ported in.
Upon receipt of Ms. complaint, Damaris, Escalation manager for Cricket Wireless researched all available promotions on May 7, 2017 the date of her port-in request and activation. The $50 Switcher Credit was not available. The $50 Switcher Credit Promotion became available on May 26, 2017.
All eligible customers upon port-in received a confirmation text verifying their submission for the promotion. We have verified Ms. did not receive such a text.
On July 20, 2017 Damaris spoke with Ms. and explained that her purchase did not qualify for the Switcher promotion and she would not receive the credit. She stated that the phone representative also stated the same but advised her if the store promised something else she needed to verify with the store.
On July 20, 2017 we also reached out to the Management team and they also confirmed that on May 7, 2017 no one including the Authorized Retailers were aware of the promotion. The store was not informed of this promotion in advance by Corporate. In order to avoid confusion, Cricket's Corporate Office informed all Authorized Retail Managers of the promotion on May 24 two (2) days before the promotion. Employees at the Retail location were not made aware until the day of the promotion. Therefore, a $50 Switcher Promotion would not have been mentioned at the time of the sale. There were no other promotions on May 7, 2017 that would apply credit to her account.
We suggest Ms. take advantage of Cricket's incentive programs such as Refer A Friend where referring friends can earn up to $250 in credits a year. This is available through the download of the Cricket Rewards app. ***
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
The sales agent Keith advised of the such promotion and advised there was a sign on the window when I had visited the store
I went into the Cricket store and spoke with the representative asked many questions about the service and I was lied to about the services. She only said things that got my family and I to switch which the sales person told lies instead of the truth. Since starting the service I have not received the service that I was told that I would receive and I always have dropped calls from the service. The sales representative was a nice person but lied about all that I have asked. I cannot afford to drop calls since this is our only phone service due to the fact that I deal with the VA hospital and other medical institutions due to my illness
Account_Number:
Other (requires explanation) I would like a refund since I was lied to by the salesperson and am not getting the guaranteed service from the salesperson that she said I would get. I paid out 192.51 for a service that was promised but do not receive
July 21, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states he was advised by the Cricket store advocate that he would have good coverage and he states he is not getting the service he was guaranteed. Mr. is requesting a full refund.
We contacted Mr. directly and advised him we would issue a full refund. The refund will be paid in 2 separate checks. The refund check #*** was issued 7/21/17 will be mailed to Mr.. A second check CAPS refund ED#*** was requested. Both checks will be mailed to same address.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree with what the company did and how they responded
We have had both our phones for 3 months. We have never had full service our texts stop working my wife's phone won't ring and the list is endless. I sent my phone in and was told they would pay for it and get me a replacement phone because my wife is disabled and needs to contact me. The UPS Store had no contract with Cricket so I called customer service and they stated "the supervisor will call them within the hour." This never happened and I had to send it in with my own money then they said I spilled something on it which is crazy. We have called customer service 7 times and get the same line every time. They are like robots and no one will fix the problem. This is the most horrendous service my wife and I have had in our entire lives. Please follow up on this for us.***.S. Legal counsel is next.
Product_Or_Service: Kyocera //
Account_Number:
Other (requires explanation) Just refund the money 300 we have spent so far on our phones and service that lack full service and they can have their phones back and we will be done. Never again will I do business with them again.
July 20, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
*his correspondence is in reference to a complaint filed by *** regarding Cricket service. In the complaint Mr. states that he activated service with Cricket Wireless, however, he did not receive texts or incoming calls, and cites that his wife is disabled.
In regards to Mr. requesting a refund for his service payment, per Cricket *erms and Conditions, we do not refund payments for service.
Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Please refer to our *erms and Conditions online at www.cricketwireless.com/terms.
However, notwithstanding the current *&C, an exception was made, and a refund of $90.00 was refunded to Mr.. Refund times do also vary by the customers' financial institution
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
(*he consumer indicated he/she DID NOaccept the response from the business.)
When I talked to Cricket Customer Service she stated that ALL service paid could be refunded but not the phones themselves. In my initial response I requested $300. Removing the phones leaves a balance of $240. I will take nothing less than $200 for 3 months of horrendous customer service and phone service. If necessary we will seek legal counsel and supeona our many phone calls to 611/customer (lack of) service phone records.
*hank you,
***
XXX-XXX-XXXX
(*he consumer indicated he/she DID NOaccept the response from the business.)
Cricket did not address my wife, ***'s issues with her phone. She had also made several calls and she was not able to text anyone. We would like $90.00 refunded for her service as well. Her problems were also never resolved. Her number was XXX-XXX-XXXX
August 6, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
*his correspondence is in reference to a second rebuttal filed by ***. In this rebuttal, mentions his wife's number needs a refund for Cricket account number .
As stated in the initial response, three months of service payments was refunded to Mr. as an exception. *his was notwithstanding Cricket's terms and conditions for refunds. Again, normally Cricket does not provide refunds. *he total refund amount was three months of service payments which totaled ($30 per month) $90. (Any activation fees or device costs would not be included in refund.)
Refund of the following for his wife's number has been refunded.
Account: XXXXXXXXX
Bill Name: ***
Payment Activity
*he most recent payments are listed below. If the customer uses A&recurring payments, each month when the bill is ready, a payment will be automatically scheduled and shown here.
*o display details about a payment, click on it in the Activity column. Its details will display under Payment History. As appropriate, the Payment Details area will provide additional functions such as void, reverse, change amount, update liable indicator (for returned checks), etc.
Activity Batch
Date Confirmation Amount *ransaction
*ype Pay Source Batch
No. Invoice
No. *elephone
No.
Payment History
Debit
06/23/17 ***$-30.00 (USD) Credit Card NDO Recurring NDO5X XXXXXXXXXX
Payment
06/23/17 ***$30.00 (USD) Credit Card NDO Recurring NDO5X XXXXXXXXXX
Debit
05/23/17 *** $-30.00 (USD) Credit Card NDO Recurring NDO5S XXXXXXXXXX
Payment
05/23/17 *** $30.00 (USD) Credit Card NDO Recurring NDO5S XXXXXXXXXX
Debit
04/23/17 *** $-30.00 (USD) Credit Card NDO Recurring NDO5O XXXXXXXXXX
Payment
04/23/17 *** $30.00 (USD) Credit Card NDO Recurring NDO5O XXXXXXXXXX
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
***
*** XXXXX
Cricket set me up with their bridge payment service and my second payment was due by 07082017 1159CST. I called their customer service department to make my payment and their IVR stated they were conducting updates to call back 12 pm EST. So I decided to make my payment online and when I went to their website the screen was green and it stated they will be back soon conducting updates. Unfortunately I service was disconnected. I call the customer service and spoke*** who stated I lost my first payment of 20 and now I had to pay the full balance due of 67.00. I explained their system was down and I was unable to make due to the company issue not mine.*** transferred me to a supervisor by the name *** ID# *** who basically told me I was lying about their company update and she was not aware of any system updates for yesterday and I did not keep my end of the agreement. I told *** I have no reason to lie and her company phone and the website was down and not allowing to make the payment. She refused so I asked how could I file a complaint and so told me I had to call the 611 and speak with a Rep and gave me an address ***. She took my payment. I called back and spoke with a Rep was kept me on the phone and gave me the runaround. He told me never time make your payment on time and hung on me. I called back and got another Supervisor who stated he filed the complaint and it was internal only so I advised him I would file a complaint through Revdex.com so Corporate would see what type of business practices their associates are conducting. I have been with Cricket Wireless over 5 years and I never experience this type of behavior so I had to make this know. I should not have to pay for something that was not my fault and then to be told pay your bill on time then you won't have this problem. Very unprofessional and disheartened.
Product_Or_Service: Samsung /Galaxy/Pro
Account_Number:
Other (requires explanation) I feel my account should be credited the 20 because it was not my fault they ran updates which caused their phone and website to not allow customers to make their payments. This company offers a bridge pay service which allows you to pay 25 for 7 days of service and the remainder of the balance in my case was 47.00. I had to end up paying the full balance of 67.00 due to company issue and not mine. This company stated I had until 1159CST to pay the balance and I was unable to do this.
July 24, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that she was properly informed of the Bridge Pay Terms and was not aware that she would be required to pay a full month of service if she failed to make the second payment. Ms. is questing a refund or credit of $20.
Bridgepay. Bridgepay is a program that offers customers an extension of up to seven days to pay their monthly service charges. Enrollment into this program requires a partial payment, based on the customer's price plan, and assesses a $5.00 program fee. As per Cricket`s Bridgepay Policy if a customer does not make the second payment within seven days, their account will be suspended. The customer will be required to pay their full monthly total for the next month to restore your service, and their new Cricket Pay Date will be the day that they pay.
On 07/02/17, Ms. enrolled in Bridge Pay and made the required partial payment. The remaining balance was due by 07/08/17. Failure to make this payment would void the Bridge Pay agreement, and the full monthly balance would then become due.
Ms. account was suspended for non-payment on 07/09/17 and the payment was received on 07/09/17; therefore the charge was correct.
We contacted Ms. on July 24, 2017 to amicably resolve her complaint. We explained the above policy on Bridgepay also advised that no credit is due to her. Ms. was not satisfied with that explanation we provided her.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint. We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to Cricket Wireless, LLC and spoke with ***-*** on Friday July 21st the call was not resolved. As I figured he just wanted to side with the company and then became rude and told me there are 24 hours in a day to make my payment (which I know there are 24 hours in a day) and did not understand why I chose to make my payment that late. I tried to explain to Mr. that my agreement with Cricket for my bridge payment was I had until 11:59 central standard time to pay the $47.00. I explained they have record of my calls so they know that I called at 11:40pm central standard time to make the payment and their system was running an update date which would not allow me to make my payment online or over the phone. He continued to tell me ways to make the payment and basically stated that since I called at 12:40 eastern standard time I had missed the deadline. It was impossible for me to try to speak with him and I explained there must be some type of miscommunication and I requested to speak with someone else. He refused and I told him I was at work and I could not really speak and he continued to talk. My cell phone went dead and I emailed Mr. to explain this and asked if someone else could contact me. Then the next thing I know I receive an email from Revdex.com stating they have a response clearly without finishing our conversation to resolve this issue. I have attached a copy of my phone to Cricket and the time as well as the text Cricket sent to advising what needs to be done to avoid disconnection. It was not my fault that Cricket ran an update and would not allow me to make my payment via the phone or online and to make matter worst Cricket clearly states I have until 11:59pm central standard time to pay the balance but *** just wanted to keep saying he did not see a call on 07/08/2017 which he would not because I'm on eastern standard time which would make the date 07/09/2017 but according to Cricket Wireless, I have until 11:59 central standard time. The Representatives even a Supervisor was rude when I called the in the early morning of 07/09/2017 to explain and ask if she could check to confirm they were running an update. I was hung up on as well as told next time pay my bill on time. This was very unprofessional and I'm sure it has happened to others who just let it slide.
Refund of "upgrade" Fees.
I purchased an "upgraded" phone in Billings Mt. I returned the phone 3 days in and got my phone refunded but they would not return my "upgrade" fees.Those "fees" are "nonrefundable". I purchased a phone from the store but the phone speaker was so low that I needed to use the "speaker function" for louder sound. The sound was still so low that I could not hear the person I was speaking to. I returned to using my Old phone and I am very upset that my "upgrade" fees were not returned. Had I kept the phone after the 7 days I could understand the fees not being returned.But to go back in 3 days and now using my old phone until my minutes are up on this phone is not an "upgrade". will now be going elsewhere to purchase a new Phone once I get my check in on the 3rd of the month. I am on Disability and have to have a phone , however, I will never use Cricket again!!!!. I just want my $25.00 back .
Refund of "upgrade" fees. $25.00
July 20, 2017
Revdex.com
Online Complaint
Re:***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In the complaint, Ms. details her recent experience at a Cricket Wireless Authorized Retailer. Ms. explains that she upgraded her device and returned it within three days. She was given the refund for the device but was not provided a refund of the upgrade fee. Ms. is requesting a refund of the $25.00 upgrade fee.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We contacted Ms. on July 19, 2017 to discuss her complaint further. Ms. stated she understood our Terms and Conditions and did see the posted sign in the store where it references the 7 day return policy. These terms and Conditions can also be found at www.cricketwireless.com/terms. Ms. is asking for a courtesy waiver. She explains that due to personal hardships she was unable to hear any of the devices offered in the store. We reached out to our Local management team in order to provide feedback and a resolution if one becomes necessary. The Authorized Retailer has reached out to Ms. and has offered an amicable resolution.
If Ms. requires additional assistance or has any additional questions, he may contact ***.
We thank Ms. for his communication and trust that this explanation properly addresses his complaint
Regards,
Cricket Wireless
Customer Corporate Relations
My phone almost never gets a signal in my apartment. It's an open part of the city so I want my payments back for the last 3 months i've lived in this area
Product_Or_Service: PHONE SERVICE
Refund LAST 3 MONTHS PAYMENTS BACK 120 DOLLARS.
July 13, 2017
Revdex.com
Online Complaint
Complaint No: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states he rarely gets signal in his apartment. Mr. is requesting a refund for the last 3 months of service.
We contacted Mr. on 7/13 and he immediately became defensive and disorderly. Cricket Wireless' policy states: Amounts paid for Service Charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. When your account is cancelled we will re-assign the phone number associated with your account, and that phone number, identification number, or email address associated with your account *** no longer be available to you. We may also charge you a fee to reactivate service depending on when you reactivate. Mr. demanded we give him a refund and $100,000 or he will complain to the internet. We explained that we are unable to provide a refund due to our policy and he disconnected the line.
We apologize to Mr. for any inconvenience or poor service he felt he received and we thank Mr. for his communication.
Regards,
Cricket Wireless
Customer Corporate Relations
***
*** XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
They slandered me; now they are getting sued too....
I called Cricket Wireless on June XX XXXX and told CSR to cancel my account. I also told them my payment is not due until midnight June XX XXXX as my service was started April XX XXXX When I checked my online banking I saw a payment pending from Cricket. I called but kept being transferred and having people obfuscate what I wanted. I was told by one account person that I "...cannot cancel this account as it is a single account" whatever that means. Of course I can cancel - there is no contract. I received a confirmation number and the CSR's ID from one CSR in this fiasco. Finally a certain CSR said it is cancelled. Previous to him some CSR said my banking info had been removed. LIE Cricket could have removed the pending payment as I have cancelled everything auto pay but they didn't. I want my cancellation to show the effective date of June 27 2017 as that is when I called to cancel. They said it was just "suspended" as if Cricket's decision to change what I asked them to do was their privilege. The honest thing they should have done was to bill on the correct date of June 28 2017. I want my refund immediately. By the way the crook at *** in *** TX XXX-XXX-XXXX sold me 8 GB when I told her I wanted to buy 3 GB. I walked away for a bit as she worked. When she printed my receipt it was a garbled mess; I could read only the charge and a couple other items. I asked her manager to send it to the other printer; she said she couldn't. Of course she could have. I called Cricket to have this changed the same day. They show some refunds on the online billing but nothing makes sense for the overcharge. I want a detailed list of the overcharge refunds and my money back for this illegal - dishonest charge today for a cancelled account. Who ever heard of a month to month not having a cancel option They are dishonest
Product_Or_Service: LG //Basic
Account_Number: XXX-XXX-XXXX
Other (requires explanation) They stole my money They stole a day of usage billing one day early No one has used this phone since June 12 or 13 the day the phone holder died. Until June 27 2017 the phone was in the Sherriff's depart in***. I cancelled on the same day I went to pick up the phone I had bought for my now deceased son.I am the person paying.
July 20, 2017
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***, executor of her son's estate, requesting a refund of the last Autopay service payment of her late son's account. In her complaint she details lack of service from Cricket Wireless Authorized Retailer and/or Telephone Customer Service Representatives. Ms. called on June 27, 2017 to cancel the account and stop the Auto Pay from processing. She was told the financial information was removed but was still charged for a full month of Prepay service at a rate she states she originally did not want.
Acceptance of our Terms and Conditions with Cricket Wireless begins by doing the following, but not limited to, giving us written or electronic signature or telling us orally that you accept, activating service, paying for service, and attempting to use or in any way using the service.
We attempted to reach Ms. via telephone but was unsuccessful. On July 13 she e-mailed Ms. to advise her that Case number *** was created and the refund was processed on July 12, 2017 for the $35 paid via Auto Pay.
The charges were authorized and were not fraudulent. Per the Auto-Pay authorization agreed upon on April 29, 2017 the debits were made as scheduled.
Calling the day of the Autopay withdrawal might not stop the authorization from proceeding. Please see our website details under the payment timing tab: https://www.cricketwireless.com/support/account-management/pay-for-my-service/customer/auto-pay.html Therefore, our representative's efforts to stop the Auto Pay by removing the financial information was futile. It was too late for the automatic payment that was in process to be stopped.
On July 18, 2017, Ms. responded to the e-mail stating we did not know the facts and that she was sold an 8 GB plan when she originally wanted a 3 GB plan. Per the receipt, which can be provided upon request, the agreed upon rate at the time of purchase was $50. The $50 plan offers 8 GB of data. The plan was downgraded to a $40 plan on the same day April 29 and the automatic $10 credit applied to her account for the following month of service.
Ms. also in the e-mail response is requesting a credit for one day of service. Credits can only apply to an active account. If Ms. is requesting an additional refund, we ask that she refer to the accepted Terms and Conditions: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited. Additional information can be found online at www.cricketwireless.com/terms. Ms. disagrees with this statement and insists on a refund for the unused services. Cricket reserves the right to exercise its accepted Terms and Conditions and will not issue a refund.
On July 18, 2017, as promised, we have forwarded the details of this complaint to our Authorized Retail Location and to our Call Center Managers for additional training opportunities.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint. Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations