Cricket Wireless Reviews (%countItem)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 575 Morosgo Dr NE Fl 2, Atlanta, Georgia, United States, 30324-3300
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I tryed to Port my number spent 60 dollars for the month. They are not helping me resolve the porting issue. I've tryed going into the store and received bad customer service. Lady was rude to me at altamont Ave cricket store in Schenectady NY 12303. I would like a refund for the damages I incurred. For cricket failing to provide me the service I paid for. I will not accept anything less then a full refund
Product_Or_Service: Samsung /A10e/Prepaid
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like a full refund for the services cricket failed to provide me. A breach of contract
This correspondence is in response to a complaint filed by Mr.. In the complaint, Mr. states that he was unable to port his number over to Cricket Wireless and would like a refund.
We spoke to Mr. on April 30, 2020 in reference to his complaint. He stated that he had active service with Cricket Wireless and no longer wants a refund.
We thank Mr. for his communication and trust that Cricket Wireless will continue to be his carrier or choice.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
Prepaid or not, Cricket is cqncelli g plans if its unpaid during a time when most people are completely out of work. I liked Cricket, despite the issues I had for some time, but as soon as Im able, Im switching to Metro PCS. Same location nearby basically, but less issues during the pandemic. Dont get Cricket.
Oh, and BridgePay is a complete ripoff
We really don't want you to leave the family, maybe we can talk about it...1-800-274-2538
I went into the cricket store in Gibsonton yesterday to find a phone and start a new plan. From the beginning the representative named Matt started helping me. He sold me on an iPhone 11 with 5 accessories that 'came with it.? The leasing plan he put me on was $100 every two weeks till the phone was paid off. As he was looking at his computer screen he said, about a year. I asked him, if it's $100 every two weeks and the phone is worth $800 then wouldn't it be paid off in 6 months? He then replied 'oh yeah, 6 months you're right.? He has me accept and sign on the key pad multiple times for things he did not elaborate on, he Even reaches over and selected approve for me during that process. Once I signed the lease, it went to my email and he brushed it off as if it wasn't anything to look at right then. When he was telling me about the interest with progressive he said 'it would be about $100 for the year.? I agreed to pay the $50 down payment towards lease, $25 activation fee and the $67 for the first month. I had asked about the $7 extra dollars for insurance and said I didn't need it and he told me he took it off. Even though, I was still charged. When I left and paid $144, with an additional $50 pending charge for the lease I opened up the email when I got home. He had told me before I left that I had 7 days to return everything and get a refund. When I looked at the email it was in the lease that I owed all this money on all the accessories, which he had said came with it. Along with that the payment for 12 months on my $100 bi weekly payment schedule would be around $1200 but he set me up on 27 payments which would be $2600 after interest! I called him and he tried to back track and explain, I had asked if I returned the accessories if it would get back down to the normal price. Matt told me I could return everything but the $90 liquid glass and the $50 screen protector which I would never have paid for if I knew these things. To sum this all up I came back a day after to return everythi
Product_Or_Service: Apple /11 /Cricket
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I went to return everything and they refused to refund the $67 for phone service and $25 activation fee since it is 'non refundable.? Matt did not tell me this was non refundable along with everything else he did not disclose. I understand with buyers remorse I should have 72 hours to get a full refund.
April 28, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by Ms. ***. In the complaint, Ms. states that she canceled service because she was misled by a Cricket Wireless Authorized Retailer employee.
We spoke to Ms. on April 28, 2020 in reference to her complaint. Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $67.00 for the service payments made on April 16, 2020. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
I proceeded to activate my cricket turbo hot spot unit online.rep said she was unable to do it online,not able to take credit card payment.
not able to take my credit card payment online,she sent me to a local cricket location.I had the hot spot activated-25.00- and all was fine. however I wanted to access online,in order to save the 25.00 feeits free online. I feel that cricket should refund me the 25.00 it wasn't my fault that their credit card system was inoperable. I spoke with a supervisor,he said they will credit 5.00 onto my accountstill short 20.00. we are in the midst of the coronavirus -trouble enough.. please let me know your thoughts..thanks
asking for a billing adjustment on my future billing cycle
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he attempted to place an online order for a new device. To avoid paying an activation fee, he attempted to do it online but was not able to complete the order. When contacting Cricket Care, he was advised to visit a Cricket location and was charged an activation fee. Mr. is requesting a credit for the activation fee.
We contacted Mr. on April 29, 2020 to discuss his request for a credit of his activation fee. We agreed to issue Mr. a one-time credit to his account since he was having issues with the online process.
We thank Mr. for his communication and trust that this explanation properly addresses his concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
I was trying to buy a iPhone 7. They gave me two different prices, first one was $300 oh, then they told me they made a mistake, $249. the phone was on the floor with a price tag of $199, they would not honor it. When I asked to speak to the manager, she said she was the manager, when I asked her name she would not give it. This was a store at 6666 West Peoria avenue in Glendale Arizona 85302. This was today, the 18th of April at 3 p.m.
Product_Or_Service: Other /Google pixel/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) For them to inform the manager at that store, to honor prices there, and have the same price as a another cricket store. And to be polite and respectful to their customers when they are asked their name
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states she purchased a device at a Cricket Authorized retailer.
We attempted to contact Ms. on April 21, April 22, and April 24, 2020 but we were unsuccessful in speaking with her. Should Ms. still need assistance with her concern, she *** contact Chelsea, Cricket Wireless Corporate Escalations Manager, at ***@cricketwireless.com.
We thank Ms. for her communication and will be available should she need further assistance.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30324
I call the customer service line to ask : How long to do cancel service if I din't pay bill on time? And the rep on the line said 90 days. Well that was a lie and now I lost my number and service.
t rep of yours that told me it was 90 days. Now thanks to that foreigner I have no fkng service. You just lost a loyal customer of many years cuz of this i
t and you don't seem to care! Just as I figured no response. So keep hiring foreigners that don't know *** about your company that like to lie to customers and YOU GUYS do nothing about it to fix this.
Cricket Wireless well then you should fire that i
Hi ***,
Thank you for your feedback. We apologize for the experience you have had. With Cricket service you have 90 days from the start of your billing cycle and 60 days from suspension, with the first day starting the day of suspension, until the number is lost.
For more details please visit https://www.cricketwireless.com/terms.
Thank you for taking the time to share your experience. Your feedback is greatly appreciated as we are continuously working to improve the customer experience.
Thank you for your communication.
/BN
I have been out of work due to covid-19 my bill is coming due I asked for an extension until the following week and all they said is they can down grade me to a lower plan but would not give an extension. I tried to explain that either my phone would be shut off no matter the plan I'm on and they refused to give me an extension during this time of hardships
Product_Or_Service: Apple /8/Basic
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) To get an extension for one more week until my finances get back in order
This correspondence is in response to a complaint filed by ***. In the complaint, Mr. states he contacted Cricket Customer Care and was not able to get an extension on his monthly payment. He is requesting an extension of his monthly payment.
We researched Mr. account and confirmed that has was able to enroll in Cricket's extension Bridgepay extension program which allowed him an extra 7 days to pay the bill after an initial partial payment. We spoke with Mr. on April 20, 2020 and he stated that his concerns had been resolved and had no further questions.
We thank Mr. for his communication and trust that this explanation addresses his concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/JL
I purchased a cell phone. Customer service was terrible. I should have left without purchasing anything so this is partially my fault. Clerk had pho as I a cardboard Xbox. I had to dig through them and try to match them up with a price. He installed a screen protector. Very poorly. It had bubbles and wasn't lined up. They will not offer refund for this. I have called and talked to store manager and custom at service manager. Only response I get is employee is on his way out, they don't offer refunds etc.
Product_Or_Service: LG /Escape/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a refund for price or new screen protector.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states that he went to an Authorized Retailer to get a screen protector. Mr. further details that the screen protector was not installed correctly.
We contacted Mr. on April 21, 2020. We thanked him for his feedback about his experience and let him know that we have escalated his concerns to store management.
We do appreciate Mr. as a long-term customer, and we applied a $15 service credit to his account. Mr. was appreciative.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, GA XXXXX
/CB
purchased an iphone from cricket wireless on 12/20/2019. the phone was oaid in full. I was advised that I own the device outright. due to covid 19 crisis I needed to consolidate my service with cricket to save money. I went to metropcs to switch servive and was advised that my phone was locked. I could switch service. I called cricket to get the unlock code. I was advised that I couldnt get an unlock code for the phone for 6 months. I advised them that I purchased the phone outright and I own free and clear. tgey refused to unlock the phone stll. I tried to get them to understand tgat I own the phone. they still refused
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Unlock my purchased phone asap
May 7, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mathew ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by Mr. Mathew ***. In this complaint, Mr. states due to COVID-19 he is forced to consolidate his services with Cricket Wireless, because of this he is requesting that his device for XXX-XXX-XXXX be unlocked. Mr. states he was led to believe that because he purchased the phone outright, he should be able to unlock his device.
After reaching out to Mr., I was able to explain to Mr. the Cricket Wireless unlock policy https://www.cricketwireless.com/legal-info/device-unlock-policy.html and his device is not eligible to be unlocked until June 20, 2020. I then advised Mr. due to COVID-19 pandemic, I have extended a one-time courtesy and unlocked his device. The unlock will complete once the device is activated with a new carriers SIM card.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd. NE
Atlanta, GA 30319
/EM
1. Fraudulent Sales Practice
2. Unacceptable Refund Policy
3. Horrible Customer Service
4.'Ghost & Mirrors' Arbitration Service
1. Fraudulent Sales Practice
I was mislead/misguided by a rep. at a MA store who could have easily reprogrammed my phone, but told me it was broken and I needed to buy a new one (with new accessories) .
2. Unacceptable Refund Policy
When buying a bundle - the phone is super cheap, and the accessories are at a higher premium. I tried to return the bundle 3 days later (and unused), but was told there are no refunds on accessories. So I was only going to get 25% of my money back (which I did not accept).
3. Horrible Customer Service
I reached out to CS online and over the phone a half dozen times asking for help. I received different information each time, with no resolve in sight.
4.'Ghost & Mirrors' Arbitration Service
I filed a notice of dispute, and was assured a rep would contact me within 30 days. I had not heard anything 2.5 months later, so I sent an email to an executive (no response), sent an email to a different executive (no response), sent an email to the President/CEO (no response but I did hear from a Senior Customer Appeals Manager shortly thereafter). In short, he told me he would send a shipping label so I could return the products and receive a full refund, I never received the label. After leaving many unreturned messages, I did receive a refund check, but only in the same amount that the store was willing to give me back months before . After spending over 3+ months trying to resolve and escalate, he emailed me with a link to their return policy, which states accessories are non-refundable. (smh) So what does a worthy appeal actually do for the customer? Nothing.
$62.17 remaining refund due I have all required documentation if needed (receipts, timeline, communication history, emails, etc.)
This correspondence is in response to a complaint filed by ***. In this complaint, Ms., states that she was not advised of the cost of the accessories she purchased prior to the close of the sale. She is requesting a refund for the cost of the accessories.
We attempted to contact Ms. on May 6, 2020 without success. We left her a message explaining that the information that she was provided is correct and that we do not issue refunds for accessories.
Should Ms. have any additional questions or concerns she can reach me, Chiquitta, with Cricket Wireless Corporate office at the number provided.
We thank Ms. for allowing us an opportunity to review her complaint and look forward to speaking to her should she have any additional questions or concerns.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/CE
(The consumer indicated he/she DID NOT accept the response from the business.)
The company only sent a canned response, providing no new or helpful information. They are only repeating the same one sentence over and over. In addition the representative did not even include his/her last name or contact phone number on the response letter. Shady practice. At this rate, this dispute will go back and forth forever (good tactic for thieves).
May 14, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal to a complaint filed by ***. In this complaint, Ms., states that she continues to get the same response from Cricket Wireless.
Cricket Wireless stands by its original response. We attempted to contact Ms. on May 6, 2020 without success. We left her a message explaining that the information that she was provided is correct and that we do not issue refunds for accessories.
Should Ms. have any additional questions or concerns she can reach me, Chiquitta, with Cricket Wireless Corporate office at the number provided.
We thank Ms. for allowing us an opportunity to review her complaint and based on the aforementioned, we are unable to assist further. We respectfully request that her complaint is closed at this time.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/CE
The worst customer service and very greedy company. They act like they want to help you, but they dont and all they do is try and sell you plans. They dont care about customers.
I paid a total of 89 dollars to start service in March and by April 13, 2020 they had cancelled my phone service. Someone stole my number and ported it to a track phone. Cricket refused to honor my service and or give me a refund of the monies I paid. I did not cancel my service and did not set up a new phone. They said I would have to pay another 30 fee and 25 dollar activation fee, 15 dollars to get a new number and then they would restore my service. I explained that someone had been calling me and making threats about the phone number and gave them the number that called me. They said that woman was the one who cancelled my service and got a new phone with my number and because she did that I had to repay for everything and could not get a refund of the money already paid.
Product_Or_Service: LG //30 dollar a month data, text and phone
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like Cricket Wireless to be responsible and give me a refund of the money I spent to activate this phone.
This correspondence is in response to a complaint filed by Ms. ***. In this complaint Ms. states, Cricket Wireless continues to charge her for a line she canceled three months ago.
We spoke to Ms. in reference to her complaint on April 15, 2020. Although we do not issue refunds for time without service, we have made a one-time exception and issued her a $30.00 refund in the form of a check, that will be mailed to the address she provided.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/KM
In January 2020 I found out a line had fraudulently been added to my account from their app. I had paid an extra $30 per month for someone I didn't know in Chicago for 6 months before I realized it. I contacted Cricket numerous times trying to get a credit back on my account, I was told numerous times by customer service and their supervisors that I would get a call back after they further investigate. I received a $30 credit so far the company still owes me $150 in credit. I made 3 more calls today and was told by a supervisor they weren't going to credit me back any more money. I want to file a complaint and will be suing them for unethical business practices and allowing my personal account to be fraudulently compromised.
Product_Or_Service: Motorola /Moto g/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I expect to be refunded the $150 and communication from their corporate office.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states there was a line added to her account without her authorization. She states she was charged for 6 months and is a requesting a refund for the unused portion of the line that was added.
We reviewed Ms. account and notice the line in dispute was added on August 14, 2019. The line was added while Ms. added her line. Both lines were ported that day with the correct information from the other carrier and activated on the same transaction. When the account was accessed, the account was verified with the security question, which gives the person authorization to make any changes to the account. We were also able to locate the receipt to the transaction in question and see that it was completed in a Cricket Authorized Store. The payment, was made in person, with a credit card for the activation of both lines.
We contacted Ms. via email on April 29, 2020 and advised her of our findings. We explained there was no fraud activity on her account and the line was added with the proper verification steps.
We would also like to advise Ms. of Cricket's Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
(The consumer indicated he/she DID NOT accept the response from the business.)
THE INFORMATION I GAVE YOU WAS WHAT CRICKET CUSTOMER SVC GAVE ME WHEN I CALLED ABOUT THE EXTRA LINE I HAD PAID ON FOR 6 MONTHS WITHOUT MY KNOWLEDGE. THEY CHANGED THEIR STORY NUMEROUS TIMES. FIRST THE SVC REP SAID IT HAD BEEN ADDED ONLINE IN SEPT. THEN I WAS TOLD IT TOOK PLACE AT A RETAILER. THEN I WAS TOLD IT WAS ADDED WHEN I BOUGHT THE 2 PHONES. SO EITHER WAY IT WAS A CRICKET ERROR TO GIVE ME 3 NUMBERS FOR 2 PHONES. THAT DOESN'T MAKE SENSE. AND WHY WOULD I BE GIVEN A WEIRD NUMBER WITH A CHICAGO AREA CODE. I TOLD THEM TO LOOK, THEY WOULD SEE THE EXTRA LINE WAS NEVER USED BY US IN DETROIT.THEY DIDN'T GET BACK TO ME.
8, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Ms. states she is a requesting a refund for the unused portion of the line that was added to her account.
We have advised Ms. in our previous letter that there was no suspected fraud activity. The line in question was added at the same time Ms. added her line. Both lines were ported that day with the correct information from the other carrier and activated on the same transaction. This was done in person at a Cricket Wireless Authorize Store and paid with a credit card. We have provided Ms. with the receipt of the transaction showing both lines added at the same time. The lines were added with the proper verification steps. Ms. is able to see charges or activity done to her account through the myCricket app or online.
We would like to advise Ms. of Cricket's Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
(The consumer indicated he/she DID NOT accept the response from the business.)
Their company gave me all the information I submitted, their company also activated an extra line....3 lines for 2 phones. I had no knowledge of this. Why would I pay 3 lines for 2 phones??
13, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Ms. states that a line was added to her account without her knowledge. She is a requesting a refund for the service charges of the line that was added to her account.
We have advised Ms. in our previous letters that we found no suspected fraudulent activity. All lines on the account were added in person and paid with a card. We have provided Ms. with the receipt of the transaction showing the line in question was added in the same transaction that her line. All lines were also added with the proper verification steps.
We would like to advise Ms. of Cricket's Terms and Conditions of service, available online at www.cricketwireless.com/terms: Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited.
Unfortunately, we cannot provide the resolution that Ms. Natal is seeking and respectfully request that this complaint is closed.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
Contacted Cricket about my phone screen being broke. Asurion mailed me out a cracked phone.
Used my insurance for a replacement device. Asurion mailed me out a device that was cracked on arrival. Cricket said they would handle it and send out another device. This was back in February and still no new phone, using a cracked device.
I need a new device that isn't defective. Paid $250 to Asurion and the phone was cracked on arrival. Or they can refund me my money and I can switch carriers.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states that he received a cracked replacement device from Asurion.
We contacted Mr. on April 17, 2020. We were able to reach out to Asurion to confirm that if Mr. wanted another replacement, then he would need to start another claim.
Additionally, we advised Mr. that he could have the screen repaired for $29 in select locations on eligible devices, as a solution to avoid paying another deductible.
Mr. finally advised us that he resolved this issue and initiated a chargeback with his bank for the deductible paid to Asurion.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, GA XXXXX
/CB
(The consumer indicated he/she DID NOT accept the response from the business.)
Cricket was no help. I shouldn't have to do a charge back and shouldn't have to pay for a repair on a device that was shipped damaged.
This correspondence is in response to a rebuttal filed by ***. In this complaint, Mr. states that he received a cracked replacement device from Asurion.
We previously explained to Mr. that we are unable to provide a replacement device since that would be received through filing an Asurion claim, and that he needs to file a complaint through the Revdex.com to Asurion as the respondent.
Additionally, we suggested to Mr. as an alternative he could utilize the option to have the screen repaired for $29 in select locations on eligible devices through Asurion, instead of paying a deductible.
Mr. informed us that he already initiated a chargeback with his bank for the deductible paid to Asurion.
We respectfully request that this complaint is closed at this time, as we are unable to further assist the customer.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, GA XXXXX
/CB
I recently went down to the store to deactive a suspended line. I got a new number and sim card. it hasn't been a month and they suspended my number
had to go get a new sim card and number after my old number got suspended and they said they couldn't do anything at the store. but after I got it all settled with a new number they just suspended my service and it hasn't been a month since I got this number and I can't get a hold of customer service all it says on the cricket app is I have to pay an activation fee which I think is just them trying to get more money out of me
i would like them to restore my service without me having to pay more money when my PAID FOR MONTH OF SERVICE hasn't even ended yet
This correspondence is in response to a complaint filed by *** account being cancelled and requesting to reinstate it.
We contacted Mr. via email on April 16 ,2020, April 17 ,2020 and April 18,2020 and received no response. We would be happy to help Mr.. If he is still in need of help, he can send us an email response.
We thank Mr. for his communication and hope to hear from him soon.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd., NE
Atlanta, GA XXXXX
/GR
I recently purchased a 4 line service from cricket Mobile store in Theodore Al. after the lady activated 4 lines and I left the store . I soon discovered My personal phone was only receiving calls and messages from other cricket and Att wireless customers. No other carriers could reach me. I called customer service to correct this and they assured me that my phone would be working correctly by 7:40
that evening . No luck . I called them again and went through the steps of troubleshooting . No luck.
A case number was given and told to call tomorrow . after that call my sim PUK locked and I dont have a code. Today I have called for the third time as I am writing this complaint I am on hold again after waiting 40-45 minutes twice the carrier has hung up . I still have no phone and my business has suffered terribly because of this lack of communication needed in order to do sales . I paid 240 dollars to the store that day and this is ridiculous
Product_Or_Service: Nokia //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money back and they can have the 3 phones I purchased from their store . I am going to find a carrier to accommodate my business sales . I am at a stand still and can not acquire my finances at this point with no phone
May 7, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Ms., states that she visited a Cricket Wireless Authorized retail location and purchased 4 lines of service. She states the later that day she had problems with her device that wasn't resolved, and she now wants a refund for all lines.
We attempted to contact Ms. both by e-mail and phone. On May 6, 2020 we were advised that the number that we were calling was the wrong number. We also sent an e-mail on that day but never received a response. We wanted to gain a better understanding of her complaint, so that we could properly assist her.
Should Ms. want to further discuss her complaint she can reach us at the e-mail address provided.
We thank Ms. for reaching out to us we would love an opportunity to assist her and look forward to speaking to her.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
Since Cricket did not have the phone my wife wanted in stock, we had to buy it online. When we did so, it showed 2 day shipping and we ordered the phone on February 25, 2020. 2 days later, there is no shipping label or explanation as to why the phone was not shipped. Multiple calls to Cricket did not answer any questions and no one could tell us when the phone would ship. By this time, a week had passed and we ordered the phone unlocked from Amazon with guaranteed 2 day shipping on March 3, 2020. After we told Cricket this, they somehow found the phone and said it would be shipped and it arrived the same day as the Amazon phone. Since we could not cancel the order as it had already shipped, this being almost 2 weeks after ordering the initial phone from Cricket, we refused to take possession of the package and refused it, thus sending it back. We were told we would get a refund if we refused delivery, which was done, and my wife even had to pay another 60 USD for service as they had initiated a refund, which in part was included in the cost of the phone. We were told the chargeback was initiated on the 19th of March and it has yet to be returned to my bank account as of April 15, 2020. We have patiently waited almost a calendar month when this should have been resolved within 7 to 10 business days at most.
Product_Or_Service: LG /V30 Thinkq/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I just want the 334.09 USD returned to the card which was used to purchase the phone. The phone has been returned since early March and there is still no chargeback.
This correspondence is in response to a complaint filed by Mr. ***. In his complaint, Mr. states that he placed an online order on February 25, 2020 for a device. The device arrived 2 weeks later. Mr. refused the shipment and returned it to Cricket Wireless. Mr. further stated as of April 15, 2020 he has not receive a refund for the device.
Upon reviewing the account, we found that a charge back was initiated by the customer March 13. 2020. The money was returned to the original method of payment. We contacted Mr. on April 17, 2020 via email and advised him of our findings and encouraged him to contact his financial intuition.
We thank Mr. for his communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/BN
On or about March 27th 20 I purchased 4 phones and placed $200 in a Cricket account to pay for my service on the 4 phones the phones was subsequently stolen about 5 days into my service and I called cricket aynax Tim for a refund for service on three phones that I had already paid for I was told I couldn't get a refund so I immediately told them I wanted my $200 back and that I wasn't satisfied with the service I was getting on my 4th phone because it was running slow and the matter about the other three phones I was told based on their terms and conditions I cannot receive my $200 back nor a refund for my services I am not going to spend any money with Cricket so therefore I should get my money back at least what I have in the account I want to sever my ties with Cricket based on their uncaring ways doing this virus epidemic I was kicked out of my apartment for non-payment of rent when I had the rent money at Cricket choose to give me the hundred dollars that I needed to keep me in my apartment
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Cricket return all my money and I want to take all of my lines somewhere else you don't want to have anything to do with Cricket ever again
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states that he purchased 4 phones and placed money on the Cricket Wireless account for service on the 4 phones. Mr. later contacted Cricket Customer Care requesting a refund due to one device being stolen, and service issues on the other lines. Mr. was told that due to Cricket's Terms and Conditions he cannot receive a refund. Mr. is requesting a refund for the credit balance on the account.
Cricket's Terms and Conditions of service are available online at www.cricketwireless.com/terms. Amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance in your account will be forfeited. Terms and Conditions are accepted at the time of activation and each month upon renewal of service.
We provided this information to Mr. via email on April 27, 2020. We also agreed to make an exception and provide a refund for the credit balance on the account. Mr. can expect to receive a check at the address he provided within 10-15 business days.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
I had service with Cricket for several years with two lines. I cancelled one line and left the second line on. The second line was for a friend. After about two months I had the second line shut of as well. I made a payment and cancelled the service about an hour later. Cricket refused to refund the money back, and told me they do not do refunds. To do a stop payment with my bank. I disputed this charge with my bank, they gave me the funds back, until the investigation was over, Cricket disputed this as well and the funds were taken out of my account. I basically paid for a month of service that I did not have and would like a refund back
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want Cricket to refund my money, how could they dispute this? And charge me for something I didn't have
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. states that she made a payment on the same day she canceled her account and would like a refund.
Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $49 for the service payments made on February 26, 2020.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Dr. NE
Atlanta, GA 30324
/KM
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding the payment. I appreciate it, I just didn't feel I should have to pay for a month of service we that I didn't have.
I attempted to port my phone number
then open the phone I purchased and it was broken. Therefore the plan I bought was never activated. I returned the phone no problem at all but when I called cricket, Fromm was told repeatedly there was nothing they could do! Of course there is something you can do, you can do. It was the next day. There is no way that the entire company has no way to refund people back their money for the service they did not provide after receiving faulty equipment.
Product_Or_Service: LG /N/A/2 GB
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like my $30 dollars back.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr., states that he attempted to port his service to Cricket Wireless unsuccessfully. He states he did not receive a full refund of the charges and would like to be refunded.
We attempted to contact Mr. both by e-mail and phone on May 6 and 7, 2020 at the number and e-mail address that he provided. We wanted to gain a better understanding of his complaint, but we were unsuccessful in speaking to him.
Should Mr. want to further discuss his complaint he can reach us at the e-mail address or phone number provided.
We thank Mr. for allowing us an opportunity to assist him in this matter and look forward to speaking to him.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/CE