Crosstown Auto Body

Please see the attached letter with a copy of the outstanding warrant that Mr. [redacted] has requested.

Complaint: [redacted]
I am rejecting this response because: I did not own a vehicle nor did I have one registered in my name in the State of Texas in 2012.  The last vehicle registered in my name was a Chrysler Sebring which was repossessed by a title loan company in 2011.  I didn't even own the vehicle in 2012, if that is even the vehicle that you could be referring to. The information that you all have sent in an effort to validate the alleged debt owed is a failed attempt as there was not a vehicle in my possession or registered to me at this time.  When The representative of HCTRA says that they made an attempt to contact me at [redacted]... I had not lived at that address since 2010.  The person who bought the vehicle from the auction more than likely is ran through tolls.  According to the Fair Credit Reporting Act, Section 609 (a)(1)(A), your company is required by federal law to verify - through the physical verification of the original signed certified consumer contract - of any and all accounts you request to be posted and or reported on a credit report.I demand to see a copy of the verifiable, validate proof (an original consumer contract with wet-ink signature on it, copies of copies are not validation and by law are not considered proof), that you have on file for the claim.
Regards,
[redacted]

We stand by our response. The account was properly noticed by NWP.  As Mr. [redacted] has refused the offer to pay reduced amount, the full amount remains due and owing.

Complaint: [redacted]
I am rejecting this response because:I've attached some statements from NJ EZ Pass and also went onto their site to see if my account is up to date and it is indeed up to date as a matter of fact it just replenished today for the $25 fee. I show zero violations and each statement shows that the tolls that I went through have been paid. I also did not receive violations in the mail which is what I have said numerous times to these people, I only knew about the issue when the lawyer began sending me letters in the mail. I have never gotten any violations from NY and anything I'd received from NJ I've already called them and spoken to them about. I was only able to attach 4 statements to this complaint and I do not have access to a fax machine but I'd be happy to email all the ones that I have they can easily be downloaded from the NJ EZ Pass website. I do not owe anything to this company and I'd like them to please stop calling me and trying to scam money out of me. Even if I did miss a $5 bridge toll I'm certainly not giving anyone $400 of my money that I do not have. There have been too many scams going on during the constructions of the new Tapanzee bridge and it seems I am now being a part of one.  
Regards,
[redacted]

Ms. [redacted] did not have funds available in her TxTag account at the time that the violations occurred. As she stated in her complaint, she was notaware that her TxTag was inactive. Her violations occurred from 5/9 through 5/25. She called HCTRA and, as a one-time courtesy, they agreed ...

to waive their administrative fees if she paid the tolls and the 3rd party collection fees.  HCTRA did not promptly waive their fees upon investigation of It was her responsibility to follow up with either her home  agency or HCTRA to make payment on the violations she received notice of, before her account was sent out for collections.  Ms. [redacted] has paid the delinquent tolls and fees; HCTRA waived their fees administrative fees on 8/23/14.

this is the copy of the letter sent to me about money owed  with little information no one would pay this and no honest business would send this

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  How can HCTRA and the collections agency confirm that the Post office delivered the First notice of the bills to our address?  I would like to see confirmation from the postal office regarding how they can confirm 100% that this bill was delivered to my house.    We did not contact anyone until August 24th because that was the first time we received ANY bills for these tolls.   The collections agency is stating that it took over one year for HCTRA to be informed who the owner was of this car.  This is a lie.  It is very interesting that the same thing happened right after I bought this car and I received a bill  from HCTRA regarding the same car, same paper plates and it was very diligently paid for on 9/27/14 for an amount of $18.50.  Therefore, HCTRA did have knowledge of whose car it was as they had sent a bill for the SAME paper plates last year.   So someone here is lying, and I do not believe it is me.  Another thing, there is no [redacted] that lives my house.  Maybe the collections agency should verify the data they are putting online or try to spell people's name correctly.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No one contacted before sending this toll to the collection agency. Texas law requires a notice of violation before debts are turned over to the collection agency. This never happened. If the law firm was able to contact me for the first time five years after the toll, why did the toll authority not contact me before turning this over to a collection agency. The firms response leads me to believe that I was recorded illegally. This firm has violated Texas debt collection law:http://occc.texas.gov/consumers/debt-collection-practicesI will continue to file complaints with every relevant agency.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: See previous correspondence.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not refuse to pay the fees due (I told them I could not afford the whole thing at once, so in turn they want me to pay $ 791.00). I am complaining because my debit card was lost and had to get a new debit card and when I received notice from HCTRA that my card was not updated I immediately went online and updated the account. There was a negative balance on the account and when I put in my credit card it billed that negative amount plus an account replenish and I thought all was okay until 4 months later I receive a collection letter from Linebarger saying we owe an outrageous amount! Why did I NOT get notices from HCTRA prior to this? Why does it go to collections before we have a chance to clear this up? Yes, I admit my son made an error by transferring the tag from one car to the other (He did not know better), and I thought we had changed the vehicle online. My account showed cleared and was paying the toll fees all along, so I thought everything was fine. If HCTRA will waive their fees then I am willing to settle with Linebarger for the $ 461.69 that is due, just because I apparently have no other choice at this time. I'm also upset that Linebarger is not willing to even listen to any reasons.. they just want money and lots of it! Please inform if I can settle this for the $ 461.69 due and I will immediately call and get this handled.
Regards,
[redacted]

We have confirmed with our client that the parking citation issued remains outstanding and unresolved.   Complainant's complaint is simply a factual issue and dispute that can be fully handled and resolved by following appropriate processes established by our client.  Appropriate...

documentation provided to our client (and/or to our law firm - to be passed to our client) reflecting and supporting complainant's position (i.e. vehicle not owned at time of parking citation) will provide resolution.Our law firm is happy to work with complainant to move this type of matter toward resolution - the appropriate process and information sharing is simply necessary to meet client requirements.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I agree the matter is closed. still doesn't change the fact that this is a dishonest company.
Regards,
[redacted]

Ms. [redacted] says on the rejection to our response that she has paid on the account and was only made aware of the balance in collection after the payment was made.We submitted the account for review to our client, the New York State Thruway Authority (NYSTA).  NYSTA states that no violations payments were received on this account.  The balance remains due in full.

Revdex.com Complaint of [redacted], complaint #[redacted]   Linebarger Goggan Blair & Sampson, LLP collecting on behalf of The City of Galveston Municipal Courts   We are responding to your complaint received from Revdex.com on September 15, 2016.  According to the complain,t the collection...

letters addressed to Mr. [redacted] should not have been mailed to [redacted] (“Point Sur address”) or [redacted] (“San Antonio address”) From 2011-2016, monthly skip tracing efforts were made by our skip trace vendor in an attempt to locate a defendant named [redacted] referred to us by our client--The City of Galveston Municipal Court-- without the inclusion of date of birth, Social Security Number, or Driver’s License information.  Therefore, a birthdate comparison, which you describe having occurred when you called the Galveston Municipal Court Clerk would not have eliminated you as the defendant.  The skip trace vendor found the Point Sur address and a collection letter was mailed to that address on February 9, 2016.  After the letter was returned, the Point Sur addressed was removed from the account and additional skip tracing efforts were made utilizing a different skip trace vendor that resulted in finding the San Antonio address and a letter was mailed to that address on September 8, 2016.  Upon receipt of your complaint on September 15, 2016, from Revdex.com, collection letters were no longer mailed to the San Antonio address.  Furthermore, the addresses identified herein associated with this account have been removed from our system and we apologize for any inconvenience caused by the receipt of the letters.

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On September 5, 2015, E470 recorded one toll incurred by a vehicle with Colorado license plate [redacted]...

registered to [redacted]. On October 9, November 9 and December 9, 2015, E470 mailed statements to the address provided by the DMV – [redacted].When no response was received to the three notices, the account was referred to the firm for collection.  Four notices were mailed to Mr. [redacted] on January 12, February 10, March 10 and April 11, 2016 for $28.45; which included a $20.00 collection fee. E470 mailed a Civil Penalty notice to Mr. [redacted] on May 9, 2016 for $53.45; which included a $25.00 Civil Penalty. E470 again mailed notices on June 9, July 9 and August 9, 2016; again for $53.45. E470 issued a Hearing Officer’s Final Order on September 9, 2016 for $73.45; which included a $20.00 Adjudication Fee. E470 mailed a final notice to Mr. [redacted] on October 9, 2016. Mr. [redacted] first contacted the firm on June 5, 2017 and was advised of the charges with E470. He stated that he would review his bank statements and send them in for review. When Mr. [redacted] called the firm again on September 28, 2017, he stated that he had paid an amount through the firm’s website to LGBS Northwest Parkway. On this call, the agent advised she did not see a payment made on his E470 account. She advised that he could dispute by sending in his proof of payment for review. Mr. [redacted] asked how we track his payment and the agent advised that she would be able to see it in our system notes, but that was the extent of her knowledge.  We do note that the agent should have advised Mr. [redacted] on the second call that the payment to Northwest Parkway would not have covered the amounts owed to E470.  We have reviewed the call with the agent for training purposes.Upon receipt of this complaint, we reviewed this account with E470.  The E470 also shows no record of payment for the toll and fees. We did confirm the payment to the delinquent Northwest Parkway account from June 2017. Northwest Parkway is a separate toll agency from E470.  A payment to Northwest Parkway would have no impact on any amounts owed to E470.  As of the date of this response, no payment for the above E470 account has been received by the firm nor E470. As Mr. [redacted] was properly noticed by both E470 and the firm, the amount of $73.45 remains due and owing.

Mr. [redacted] says on the complaint that he has a valid EZ PASS and the tolls should have been charged to his account.  A vehicle registered to Mr. [redacted] was captured using the tollway on 10/09/2015 and at that time, NYSTA did not detect a transponder.  The toll was invoiced and mailed on...

10/24/2015 to the registered address of the vehicle, [redacted] Bristol, CT 06010.  After two additional letters with no response, the account was referred to LGBS for collections.   LGBS mailed out collection letters to the registered address provide by our client.  When the firm did not receive a response after the 2nd notice, we attempted to locate a current address for Mr. [redacted].  The search provided the address to Mr. [redacted]’s parents which he states is not connected to him.  The account has been noted with the address error and it has been removed.  The balance is due in full.  We attempted to contact Mr. [redacted] at the number provide and left a voicemail.

Complaint: [redacted]
I am rejecting this response. The companies excuses are unacceptable. It took an entire week and for me to file a complaint to get a phone call from the company. And the fact that someone would use the excuse of me dialing the wrong number is absurd! This is not how you treat people especially military personnel. Thankfully for the Revdex.com someone called within the hour and I paid Jan 8th not the 12th. I am not the only person who had issues with this company. They need to be reviewed for misconduct. But that is all I have to say to this company.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]