Crosstown Auto Body

We reviewed this account upon receipt of Mr. [redacted]’s complaint.  Our system attempted to locate a better address for the account and Mr. [redacted]’s address in Michigan was located as a potential new address.  This was incorrect and the address has been removed.  Mr. [redacted] should...

not receive any further notices as regards this account. We apologize for the inconvenience and appreciate Mr. [redacted] bringing this to our attention.

Mrs. [redacted] has a total invoice balance owed to HCTRA in the amount of $1,038.14 for EZ-TAG lane violations.  There were 42 tolls that were not charged to an account and 14 separate invoices mailed to the registered address.  This was not resolved with HCTRA and sent to collections.We spoke...

with Mrs. [redacted] and she stated she had an active account when the tolls occurred.  After researching with HCTRA,  Mrs. [redacted]’s account was suspended due to a negative balance during the time of the tolls and has previously had her account suspended a total of 14 times.  According to HCTRA, the balance is due in full.  We informed Mrs. [redacted] of the results and offered a payment plan as a resolution.  She has accepted the payment plan offer and we are currently in the process of setting it up.

Ms. [redacted], our law firm has been hired to collect debt for outstanding parking, red light/camera speed tickets for the City of Chicago.  The two red light tickets you paid are part of your debt owed to the City of Chicago.  You have additional tickets that you may also view on...

the City of Chicago web site:  Illinois plate [redacted], ticket # [redacted], issued on 9-5-2001, amount due is $122.00. The above license plate was registered at [redacted]., in [redacted].  The City sent four notices to the address of record from 9-30-01 thru 7-29-02. In addition, you have five tickets issued to Illinois plate [redacted], address of record [redacted], [redacted] for three of the tickets and two tickets had the address of [redacted].  The City sent five to ten notices on the tickets listed below to the address of record. Ticket # [redacted], issued 7-4-2002, amount due $122.00 Ticket # [redacted], issued 10-4-2002, amount due $244.00 Ticket # [redacted], issued 8-18-2003, amount due $73.20 Ticket # [redacted], issued 5-18-2204, amount due $122.00 Ticket # [redacted], issued 9-5-2002, amount due $73.20 I have attached print outs from the City of Chicago system for your review. Please contact me, if you need additional information. [redacted] Director of Collections Linebarger Goggan Blair & Sampson, LLP [redacted]

Complaint: [redacted]
I am rejecting this response because:
I agree the matter is closed. still doesn't change the fact that this is a dishonest company.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: No one contacted before sending this toll to the collection agency. Texas law requires a notice of violation before debts are turned over to the collection agency. This never happened. If the law firm was able to contact me for the first time five years after the toll, why did the toll authority not contact me before turning this over to a collection agency. The firms response leads me to believe that I was recorded illegally. This firm has violated Texas debt collection law:http://occc.texas.gov/consumers/debt-collection-practicesI will continue to file complaints with every relevant agency.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

this is the copy of the letter sent to me about money owed  with little information no one would pay this and no honest business would send this

Ms. [redacted] did not have funds available in her TxTag account at the time that the violations occurred. As she stated in her complaint, she was notaware that her TxTag was inactive. Her violations occurred from 5/9 through 5/25. She called HCTRA and, as a one-time courtesy, they agreed ...

to waive their administrative fees if she paid the tolls and the 3rd party collection fees.  HCTRA did not promptly waive their fees upon investigation of It was her responsibility to follow up with either her home  agency or HCTRA to make payment on the violations she received notice of, before her account was sent out for collections.  Ms. [redacted] has paid the delinquent tolls and fees; HCTRA waived their fees administrative fees on 8/23/14.

Complaint: [redacted]
I am rejecting this response because:I've attached some statements from NJ EZ Pass and also went onto their site to see if my account is up to date and it is indeed up to date as a matter of fact it just replenished today for the $25 fee. I show zero violations and each statement shows that the tolls that I went through have been paid. I also did not receive violations in the mail which is what I have said numerous times to these people, I only knew about the issue when the lawyer began sending me letters in the mail. I have never gotten any violations from NY and anything I'd received from NJ I've already called them and spoken to them about. I was only able to attach 4 statements to this complaint and I do not have access to a fax machine but I'd be happy to email all the ones that I have they can easily be downloaded from the NJ EZ Pass website. I do not owe anything to this company and I'd like them to please stop calling me and trying to scam money out of me. Even if I did miss a $5 bridge toll I'm certainly not giving anyone $400 of my money that I do not have. There have been too many scams going on during the constructions of the new Tapanzee bridge and it seems I am now being a part of one.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I did not refuse to pay the fees due (I told them I could not afford the whole thing at once, so in turn they want me to pay $ 791.00). I am complaining because my debit card was lost and had to get a new debit card and when I received notice from HCTRA that my card was not updated I immediately went online and updated the account. There was a negative balance on the account and when I put in my credit card it billed that negative amount plus an account replenish and I thought all was okay until 4 months later I receive a collection letter from Linebarger saying we owe an outrageous amount! Why did I NOT get notices from HCTRA prior to this? Why does it go to collections before we have a chance to clear this up? Yes, I admit my son made an error by transferring the tag from one car to the other (He did not know better), and I thought we had changed the vehicle online. My account showed cleared and was paying the toll fees all along, so I thought everything was fine. If HCTRA will waive their fees then I am willing to settle with Linebarger for the $ 461.69 that is due, just because I apparently have no other choice at this time. I'm also upset that Linebarger is not willing to even listen to any reasons.. they just want money and lots of it! Please inform if I can settle this for the $ 461.69 due and I will immediately call and get this handled.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: See previous correspondence.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  How can HCTRA and the collections agency confirm that the Post office delivered the First notice of the bills to our address?  I would like to see confirmation from the postal office regarding how they can confirm 100% that this bill was delivered to my house.    We did not contact anyone until August 24th because that was the first time we received ANY bills for these tolls.   The collections agency is stating that it took over one year for HCTRA to be informed who the owner was of this car.  This is a lie.  It is very interesting that the same thing happened right after I bought this car and I received a bill  from HCTRA regarding the same car, same paper plates and it was very diligently paid for on 9/27/14 for an amount of $18.50.  Therefore, HCTRA did have knowledge of whose car it was as they had sent a bill for the SAME paper plates last year.   So someone here is lying, and I do not believe it is me.  Another thing, there is no [redacted] that lives my house.  Maybe the collections agency should verify the data they are putting online or try to spell people's name correctly.  
Regards,
[redacted]

We have confirmed with our client that the parking citation issued remains outstanding and unresolved.   Complainant's complaint is simply a factual issue and dispute that can be fully handled and resolved by following appropriate processes established by our client.  Appropriate...

documentation provided to our client (and/or to our law firm - to be passed to our client) reflecting and supporting complainant's position (i.e. vehicle not owned at time of parking citation) will provide resolution.Our law firm is happy to work with complainant to move this type of matter toward resolution - the appropriate process and information sharing is simply necessary to meet client requirements.

Complaint # [redacted]
On Friday, 3/16/18, upon receiving a Revdex.com complaint from [redacted], we researched City of Chicago parking ticket # [redacted]  The ticket was issued on 2/24/1997 to [redacted]. The original ticket was issued to a Chevrolet.  [redacted] did not own a...

Chevrolet.  The license plate data entered for this ticket appeared to be a keypunch error.We contacted [redacted] to let her know our findings and that we would submit our findings to the City of Chicago.  Ticket # [redacted] was withdrawn.  I have attached a copy of the dismissal to our response, in addition, we mailed her a copy, for her records.If there are any questions, please let me know.Thank you.[redacted]
Director of Collections [redacted]

Complaint: [redacted]
I am rejecting this response because: the amount the invoices add up to is NOT 958.00 dollars.  They need to go through each one and notice serveral list prior invoices.  I have the invoices from previously, and that is my complaint that They dont equal the amount your are saying I owe, and when I called to get explanation on the difference I get someone that doesnt know how it comes up to 958.00 dollars.  Need to add up the individual invoices without duplicating the amounts of previous invoices. .
Regards,
[redacted]

Mr. [redacted] says on the complaint that the toll violations incurred on a vehicle with New York license plate [redacted] were paid in full to our client, New York State Thruway Authority (NYSTA), prior to collections.On January 14, 2017, NYSTA received a payment in the amount of $30.00 that was applied...

to the past due balance of $90.00 that was currently in collections.  The remaining balance of $60.00 remained due in full.The firm submitted the account to our client for review.  NYSTA responded stating that Mr. [redacted] was advised to dispute the fees but there was no guarantee of the fees being reduced.  Despite the fact Mr. [redacted] was delinquent in paying the account, s a one-time courtesy, NYSTA will be dismissing the remaining fees and Mr. [redacted] will no longer have a balance due in collections.Mr. [redacted] also says on the complaint that he spoke with a manager in our firm that was unprofessional.On January 19, 2017, Mr. [redacted] spoke with an agent and explained that he had already paid the balance with NYSTA but received a collections letter.  The agent explained that a balance remained on the account and it was due in full.  The agent informed Mr. [redacted] to provide proof that the balance had been resolved.  Mr. [redacted] said that he has already disputed the balance with the client and it should have been removed from collections.  The agent again explained that the balance has not been removed by the client and remained due in full.  The agent advised again advised Mr. [redacted] to send in his proof of payment for review.  Mr. [redacted] demanded to speak to a manager.  The agent transferred the call to a manager.Mr. [redacted] explained to the manager what had already been discussed with the agent.  The manager informed Mr. [redacted] that the balance in collections has not been removed by the client and remained due in full but he may provide proof of payment for review.  Mr. [redacted] stated he has already disputed the balance with the client and did not want to provide more documentation and disconnected the call.While the agents who spoke to Mr. [redacted] were firm in discussing the account, they were at no times rude.

Mr. [redacted] says on the complaint he does not recognize the license plate that currently has unpaid tolls and fees owed to the Florida Turnpike Enterprise.On December 15, 2012, FTE recorded a toll incurred by a vehicle with Florida license plate [redacted] registered to [redacted].  On February...

11, 2013, FDOT mailed an invoice containing the amount of $3.75; the amount of the toll incurred and an administrative fee of $2.50.  On March 3, 2013, FDOT mailed the second invoice in the amount of $6.25; which included an additional administrative fee of $2.50.  The notices were mailed to the registered address of the vehicle- [redacted].Mr. [redacted] says on the complaint he mailed in a check payment to cover the amount owed. After submitting the account to our client for review, FTE states a late payment was received on 11/3/2016.  As a one-time courtesy, FTE will remove the account from collections.  The account has been noted and status updated.We attempted to contact Mr. [redacted] at the number provided and left a voicemail for call back.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Ms. [redacted] says on the complaint that a payment was made to EZ-Pass a few months ago and she is not liable for the current balance owed to our client, the New York State Thruway Authority (NYSTA). We submitted the information to our client for review.  NYSTA states that no payments has...

ever been made towards the account. On December 20, 2015, NYSTA recorded a toll incurred by a vehicle with New Jersey license plate [redacted] registered to [redacted].  On January 1, 2016, NYSTA mailed Ms. [redacted] a notice in the amount of $30.00; the amount of the toll incurred and an administrative fee of $25.00.  On February 5, 2016, NYSTA mailed a second notice in the amount of $30.00.  The notices were mailed to the registered address; [redacted]. When no response was received to the two notices, the account was referred to the firm for collection.  On March 28, 2016, the firm mailed a collections notice in the amount of $30.00; the amount of the toll and the administrative fee of $25.00.  On May 17, 2016, the firm mailed the second notice in the amount of $30.00.  The notices were mailed to the registered address; [redacted]. When no response was received, the firm attempted to locate a current address.  On June 23 and August 16, 2016, the firm mailed notices in the amount of $30.00 each to [redacted].  No response was received.  On September 20, 2016 the firm mailed a notice in the amount of $30.00 to [redacted] for which we received mail-return.  On March 9, 2017, the firm mailed the notice in the amount of $30.00 to [redacted] for which we also received mail-return.   On March 18, 2017, Ms. [redacted] called in to discuss the balance in collection.  Ms. [redacted] was provided the details and current balance due.  She stated that she would not pay the balance.  The balance of $30.00 remains due in full. We attempted to contact Ms. [redacted] at the number provide and left a voicemail.