Crosstown Auto Body

Complaint: [redacted]
I am rejecting this response because: i tried calling the extension you provided three times today within business hours and the message I got was  call cannot be transferred, and yes I did call ten times over the past month within business hours and left voice mail which were ignored, try dialing [redacted] from your cell phone at any time of day or night never will you get through to a human   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
 In my complaint I stated that I called to get a list of the charges on my old account so that I could send in the money. However, when I called, the associate was very rude to me from the beginning of the call yelling at me that I had not paid my bill in several months. He then proceeded to yell over me as I continued to ask for how the charges got so high and told me I can't just pay whenever I feel like it. He was rude, his manager was rude and that explanation was not acceptable. My complaint stands that I was treated disrespectfully for an issue that did not need to happen. This response is the brush off I received on the phone for an overzealous associate being rude for no reason. Thank you for your assistance.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted].

Problem – Ms. [redacted] ([redacted]) has received multiple automated collection calls for property located at [redacted] (Acct #[redacted] in the name of [redacted]).  Ms. [redacted] does not own the property at [redacted].  She has...

called the Dallas Office twice (7-18-16 and 8-26-16) to inform us this was a wrong number and to stop calling her.  Collector [redacted] noted the collection system on 7-18-16 with the comment that [redacted] was an incorrect number, and she end-dated the telephone number for the delinquent taxes, which removes it from a calling list.  Because the automated calling system pulls telephone numbers for an “owner”, it looks at all Tax Offices for telephone numbers.  In this case, there were two Tax Offices  - delinquent tax and delinquent LBR liens.  Ms. [redacted] did not end-date the telephone number for the delinquent LBR liens, and thus the phone number was still active for this Tax Office.   Ms. [redacted] received phone calls 12-8-16 & 12-16-16, and notified the Revdex.com of the calls with a request to stop calling her. Resolution:All Tax Offices for Acct. [redacted] have had telephone number [redacted] end-dated effective 12-20-2016. This will prevent this number from being called for this property in the future.Additionally, [redacted] has been placed on a Linebarger “Do Not Call” list, which means that no calls will be made to this number whether or not this becomes a valid number for any property.Finally, the Collections Manager will be conducting follow-up training with all collectors to ensure that when a telephone number is “end-dated”, they select the option to apply to all Tax Offices. We appreciate Ms. [redacted] bringing this training issue to our attention.

Complaint: [redacted]
I am rejecting this response because:We have paid some of these, and they charged us late fees after the fact. I received their invoice. I will not pay the full amount, and I believe I can make a case to prove my point.
Regards,
[redacted]

Mr. [redacted] has two invoices issued on 11/26/2014 that contained six violations that occurred on 11/6/2014.  The invoices were mailed to the registered address of the vehicle at the time of the tolls, [redacted].  It appears that Mr. [redacted] failed to update or provide the...

DMV with the correct address.  Under state law, HCTRA responsibility is to mail out the toll violations invoices to the registered address.  They did so. The balance is due in full. We spoke with Mr. [redacted] and explained since he failed to provide the DMV with the correct address, he would be liable.  As a courtesy, HCTRA offered to waive their administrative fee as long as the tolls and collections fees were paid.  Mr. [redacted] has accepted the offer and will pay the settled amount.

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On May 28, 2016, E470 recorded one toll incurred by a vehicle with Nebraska license plate...

[redacted] registered to [redacted].  On July 1, 2016, E470 mailed Mr. [redacted] a statement for $3.55; the amount of the toll incurred. On August 1, 2016, E470 mailed Mr. [redacted] a new statement for $8.55; which included a $5.00 late charge. A third invoice was mailed by E470 on September 1, 2016 again for $8.55. The notices were mailed to the registered address and the address Mr. [redacted] noted in his complaint – [redacted].When no response was received to the three notices, the account was referred to the firm for collection.  One notice was mailed to Mr. [redacted] on October 3, 2016 for $28.55; which included a $20.00 collection fee. Upon receipt of this complaint, we verified with E470 that no payment has been received on this account. Neither the firm nor E470 have received any prior correspondence from Mr. [redacted] disputing this balance. The E470 system notes show that the notices were properly mailed to Mr. [redacted]. As of the date of this letter, the amount of $28.55 remains due and owing.

We are in receipt of your complaint filed with the Revdex.com dated August 23, 2016 regarding a notice you received from our law finn concerning an outstanding citation. Please be advised this firm represents San Patricio County, Texas Justice of the Peace Precinct 5 in the...

collection of delinquent court fines and fees. Attached please find a copy of the speeding citation which indicates the address of [redacted], Driver's License information, location and vehicle information. The offense in this case occurred on September 17, 1999 in Mathis, Texas. The defendant name is [redacted]. The driver's license on the citation is the correct number. Furthermore, our research indicates that [redacted] entered a plea of no contest/guilty and subsequently applied for defensive driving and paid $60.25. However, Ms. [redacted] did not complete nor make the partial payments agreed to. Additionally, there is not a currant warrant in place. The fine amount remains unpaid in the amount of $199.81. The fines and fees remain due until paid or resolved as provided for by Texas Law. Thank you for raising your concerns regarding the mailing. On behalf of the firm, we hope this information is helpful and we look forward to the prompt resolution of this mater.

I am responding to the consumer complaint filed with
your office by [redacted].  Mr. [redacted]’s
complaint regards unpaid toll violations incurred on a tollway operated by...

our
client, the Harris County Toll Road Authority (HCTRA). 
Mr. [redacted] claims in part that at the time he used
HCTRA’s toll roads he had a valid TxTAG account, and that the violations
occurred because TxTAG was changing billing systems. 
Mr. [redacted]’s 30 plus toll violations range in date
from May 15, 2014 through February 12, 2015. 
Each time, no valid tag was read when Mr. [redacted]’s vehicle was on the
toll road.  Further, each time TxTAG
declined to accept from HCTRA the toll transaction as being related to a valid
TxTAg account.  Starting May 22, 2014, notices
of the toll violations were sent to Mr. [redacted] at the DMV registered address
for the vehicle, [redacted] – the same address
referenced in his complaint. When no response was received by HCTRA to the
violation notices sent to Mr. [redacted], the account was referred to the firm
for collection. 
We have been in contact with Mrs. [redacted] regarding
the amounts owed.  She has been informed
that they must provide clear documentation from TxTAG that at the time the
tolls were incurred that they had a valid and active TxTAG account and the
vehicle license plate was listed on that account.  Until that documentation is provided, the
amounts assessed against Mr. [redacted] will remain due and owing.
Respectfully,
[redacted]

Ms. [redacted] was neither bullied, harassed or hung up on.  We have reviewed the recordings of Ms. [redacted]’s calls to the firm.  Ms. [redacted] wanted to dispute due to not receiving the original invoices.  The representative informed her that all invoices were mailed to the registered...

address of the vehicle per DMV. If she failed to update or was not residing at the billed address, that was not an error with ERT and she will be held liable.  Ms. [redacted] did not like the response given and repeatedly kept interrupting  the representative whenever she responded to a question.  The supervisor contacted Ms. [redacted] to discuss the account.  Ms. [redacted] stated that she was not happy with the quality of her call with her representative and demanded action to be taken immediately and to what extent.  The supervisor informed her that all calls pertaining to her complaint will be reviewed and proper action will be taken if need be but she will not be informed of outcome since it is handled internally.  Ms. [redacted] was very rude towards the supervisor throughout the entire conversation and called her incompetent several times at which point the supervisor ended the call.The representative and supervisor tried their best to keep Ms. [redacted] informed as to where the invoices were sent, balance due and the proper procedures for dispute. Unfortunately, Ms. [redacted]’s behavior on the phone was as disruptive as the tenor of Ms. [redacted]’s complaint to the Revdex.com. It is difficult to resolve her complaint when there appears to be little interest on her part to the facts of her situation.

Complaint: [redacted]
I am rejecting this response because: I never received a message.
Regards,
[redacted]

Complaint: 10782361
I am rejecting this response because:
Regards,
[redacted]
This Business is NOT Accurate in the their response. We Did Use the Toll Road at the time and date of question, resulting in a $1.35 toll.  We had a Active and Funded "Toll Roads" Account and had the transponder on the Windscreen of our auto. We rode in reply to this Legal Firm three times in response.  In addition, we phone their Colorado Office, not once but twice. Each time I was advised they would look into it. Never received any reply to these calls.  They just did not do any Due Diligence with our Claim.  Appears that they only wish to "Charge Fee(s)" and not process their errors, in billing.   There is an Open Account still in use, which, Auto Bills at $50.00 Levels.   They have never charged the Account $1.35 for the Toll.

Complaint: [redacted]
I am rejecting this response because:I paid the original toll fee and send documentation. [redacted] no longer owns vehicle and no longer lives in the United States of America. I have Paid the Toll Charges in Full and now I am no longer obligated. The Late Fees and Collection Fees can be either written off or whatever.
Regards,
[redacted]

Please see attached.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your
rejection of our response filed on or about 3 March 2016. Your rejection contends the vehicle
associated with the toll violation was not your vehicle, that your vehicle was registered in Texas
at the time of the citation, and your license was voided when you left Florida.
In Florida, your driver’s license may be suspended regardless of whether you have an actual
driver’s license. A suspension occurs when either your license or the privilege to obtain a
license is suspended. Whether you may, or may not, have a Texas license, your privilege to
obtain a Florida license was suspended for failing to pay the toll violation. I have attached a
copy of the suspension record.
The Miami-Dade Expressway Authority, the situs of the citation, uses photo enforcement to
capture the plate number of those vehicles who fail to pay the required toll. Attached to this
document you will find a copy of the citation including photos of the vehicle which did not pay
the appropriate toll. If you wish to further dispute this citation, you may call the Miami-Dade
Clerk of Court’s Office at ###-###-#### and request a hearing before a judge or traffic
magistrate

Ms. [redacted] should have received notices from our client in mid-May and June of 2014 at the address listed above. The account was turned over to our firm for collection on August 23, 2014.  Our records show that we sent Ms. [redacted] two notices to the same address : one on September 2,...

2014 and one on October 14, 2014. Ms. [redacted] called our office on July 23, 2015 and made an online payment that was reflected in our system on July 27, 2015. She now has a zero balance and this account is closed.

Please see the attached letter for our response.We are in receipt of your complaint filed with the Revdex.com dated April 28, 2016 regarding a notice you received from our law firm concerning an outstanding citation.Please be advised this firm represents Frio County, Texas Justice of the...

Peace Precinct 1, in the collection of delinquent court fines and fees. We have researched the information on the citation and have found the following. The offense in this case occurred on January 11, 2012 at 10:58 am on IH 35 (mile post 97) in Frio County driving a 2005 gray Ford pickup. The defendant name is [redacted] The fine amount and court cost remain unpaid. We have verified with the court that the case is still an active warrant. In addition, the court has provided a copy of the ticket and Texas Drivers License number for the offender. Please contact the court for a copy of the ticket.You mentioned your desire for an apology stating you owe nothing and to clear your name. Please note that because it is our client's position that the case is still active, and the warrant is also active we cannot "clear the name from the database". The fines and costs and fees are due until paid or resolved as provided for by Texas Law.If you are not the correct indicated party, and have received our notice in error, we can accept documentation and code your address so you do not receive any future mailings.Thank you for raising your concerns regarding the mailing. On behalf of the firm, we hope this information is helpful and we look forward to the prompt resolution of this mater.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: TOLL BILLS NEVER RECEIVED BY CUSTOMER. ADDITIONAL COLLECTION CHARGES PURSUED WITHOUT ORIGINAL NOTICE.
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted]. Ms. [redacted] complaint regards unpaid tolls and fees owed to our client, the [redacted].On July 29, 2010, a vehicle with [redacted] license plate [redacted], registered to Ms. [redacted] incurred one toll...

on the [redacted].  On August 18, 2010, [redacted] mailed Ms. [redacted] a statement for $3.60; the amount of the toll incurred.  When no response was received a second invoice was mailed September 18, 2010 for $10.10 which included a $6.50 late fee. A Past Due Notice was mailed on October 18, 2010 for $83.60 which replaced the late fee with an $80.00 past due fee. Two additional Past Due Notices were mailed to Ms. [redacted] on November 18 and December 18, 2010. On August 18, and September 18, 2011, [redacted] mailed Ms. [redacted] two additional notices for $57.10 and $57.70 respectively which included a newer toll from January 9, 2011, reduced the past due fees to $25.00 each and added a $0.60 mail fee for each. Each of these statements was mailed to the registered address for the plate – [redacted]When no response was received to the seven notices, the account was referred to the firm for collection on October 24, 2011.  Notices were mailed to Ms. [redacted] on October 27 and December 2, 2011, December 27, 2012 and January 24, 2013. A firm skip trace on February 13, 2013 located a possible new address based on the registration of [redacted]. New letters were mailed to this address on February 14, 2013 and March 14, 2013. Ms. [redacted] contacted the firm on September 11, 2014 and was advised of the toll usage and amount owed. On that phone call, Ms. [redacted] stated she would call back and pay the balance.On April 13, 2016, the firm located a new address for Ms. [redacted] of [redacted] and mailed 5 additional statements between April 25 and August 4, 2016. As of the date of this letter, no payment or correspondence has been received by either the firm nor the [redacted]. The amount of $95.55 remains due and owing.

We
have contacted Ms. [redacted] regarding
making the payment.  We consider this matter closed.