Crosstown Auto Body

am responding to the consumer complaint filed with your office by [redacted]. Ms. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On August 1, 2015, E470 recorded three tolls incurred by a vehicle with Texas license plate...

[redacted] registered to [redacted].  On September 18, 2015, E470 mailed Mr. [redacted] a statement for $10.35; the amount of the tolls incurred. On October 18, 2015, E470 mailed Mr. [redacted] a new statement for $15.35; which included a $5.00 late charge. A third invoice was mailed by E470 on November 18, 2015 again for $15.35. The notices were mailed to the registered address – [redacted]When no response was received to the three notices, the account was referred to the firm for collection.  A notice was mailed to Mr. [redacted] on December 22, 2015 for $35.35; which included a $20.00 collection fee. A new address of [redacted] was obtained through our skip tracing vendor and a new statement was mailed on January 21, 2016, again for $35.35.On January 29, 2016, Ms. [redacted] contacted our firm and stated she would not pay the fees. The agent explained to her at that time that we do not have the authority to waive any of the fees on the account. E470 system notes show that they received returned mail, but were not provided with a new or better address for Mr. [redacted]. The notes also show that the customer called into E470 on January 29, 2016 to dispute paying the fees, however, none of the fees were waived. As of the date of this respomse no payment has been received by E470 and the amount of $35.35 remains outstanding.

Ms. [redacted], I am with Linebarger Goggan Blair & Sampson.  I have informed you that you not on the plate [redacted] nor is your driver's license.  Do you know who you spoke to and when?The City system does not have this information nor does our internal computer system.If you have further questions, you may contact me directly at [redacted].Regards, [redacted]Linebarger Goggan Blair & Sampson[redacted]

Mr. [redacted] states on the complaint that he never received the original invoices for the unpaid tolls and charges from our client, the Harris County Toll Road Authority (HCTRA), and that the added collection fees are excessive.  In reviewing Mr. [redacted]’s complaint, we located two delinquent...

accounts for vehicles owned by Mr. [redacted]. The first account is for Texas license plate [redacted].  From October 30 through November 15, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas license plate [redacted] registered to [redacted].  On November 23, 2016, HCTRA mailed an invoice in the amount of $37.00; the amount of the tolls and administrative fee of $33.00. On November 15, 2016, HCTRA recorded three additional tolls.  HCTRA mailed a second invoice on November 23, 2016 in the amount of $36.25; the amount of the tolls and administrative fee of $33.00. From November 18 through November 23, 2016, HCTRA recorded three more tolls.  On November 30, 2016, HCTRA mailed an invoice in the amount of $38.25; the amount of the tolls and an administrative fee of $33.00.  All three invoices were mailed to the registered address at the time of the violations per the State of Texas DMV – 1[redacted] , TX 77077.  HCTRA recorded a mail-return on all three notices. The invoices were referred to the Firm for collections. On February 23, 2017, the Firm mailed a collection notice in the amount of $237.50; the combined amount of the tolls, administrative fees and additional collection fee of $126.00 ($42.00 for each invoice).  The notice was mailed to the registered address - 1[redacted] , TX 77077.  The firm did not record a mail-return. The second account is for Texas license plate [redacted].  From April 23 through May 21, 2017, HCTRA recorded six tolls incurred by a vehicle with Texas license plate [redacted] also registered to [redacted].  On May 10, 2017, HCTRA mailed an invoice in the amount of $38.25; the amount of the three tolls incurred on 4/23/2017 and an administrative fee of $33.00.  On June 1, 2017, HCTRA mailed an invoice in the amount of $38.25; the amount of the tolls incurred on 4/23/2017 and two on 5/21/2017 along with an administrative fee of $33.00.  The invoices were mailed to the registered address – 1[redacted] Austin, TX 78750.  HCTRA did not record any mail-return. When no response was received by HCTRA, the invoices were referred to the Firm for collections. On January 11 and January 24, 2018, the Firm mailed collections notices in the amount of $160.50; the amount of the tolls, administrative fee and a collection fee of $84.00, $42.00 for each invoice.  Both notices were mailed to the registered address - 1[redacted] Austin, TX 78750.   We contacted Mr. [redacted] to discuss the account.  Mr. [redacted] stated he was not aware of the balance of $237.50 for license plate [redacted].  The complaint was in reference to license plate [redacted] which he has since paid the invoices in full.  He stated that he received no notifications from either license plate.  We explained that all notices were mailed to the registered address of the vehicles.  We provided the information to Mr. [redacted] for plate [redacted], and we are currently reviewing the account for possible resolution. Tell us why here...

We apologize for Mr. [redacted] not being able to speak to a representative.  Our client, FTE, has confirmed that the license plate of the vehicle which incurred the tolls was misread.  They recalled the account and there is no balance owing. A message for Mr. [redacted] informing him of the...

correction was left for him on January 27, 2016.

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).On May 23, 2015, a vehicle with Colorado license plate [redacted], registered to Mr. [redacted] incurred 1 toll...

on the Northwest Parkway.  On June 3, 2015, NWP mailed Mr. [redacted] a statement for $4.45; the amount of the toll incurred.  When no response was received a second invoice was mailed July 3, 2015 for $5.05 which included a $0.60 mail fee. A third statement was mailed on August 3, 2015 for $8.15 which included 1 late fee of $2.50 and an additional $0.60 mail fee. On September 3, 2015, a Past Due Notice was mailed to Mr. [redacted] for $31.25; which replaced the late fee with a $25.00 past due fee for the oldest toll and an additional $0.60 mail fee. Each of these statements was mailed to the registered address for the plate which is also the address noted in the complaint – [redacted]When no response was received to the four notices, the account was referred to the firm for collection on October 5, 2015.  The firm mailed two notices to Mr. [redacted] on October 8, 2015 and November 19, 2015 for $51.25; which included a $20.00 collection fee. Mr. [redacted] contacted our office on October 15, 2015 and stated that he had already paid. The account Mr. [redacted] referenced that he had previously paid is an account for tolls on the E470 Public Highway. Mr. [redacted] became hostile on the call stating that we were committing fraud. As of the date of this letter, no payment has been received by the NWP for the outstanding toll violation and the amount of $51.25 remains due and owing.

Mr. [redacted]: On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 2 February 2016. Your complaint is in regards to a civil traffic infraction owed by [redacted] to our client, the Clerk of Court for Pasco...

County, FL (“Clerk”). Your complaint alleges that we are contacting you about Traffic Case No. [redacted] issued on or about 3 April 2010 which belongs to a [redacted]. You allege the Clerk’s records are incorrect and you are not the responsible party. Our records indicate [redacted] and [redacted] share the same date of birth and driver’s license number. Our records also indicate another known alias for [redacted] is [redacted]. Lastly, the vehicle tag associated with the citation is a Maryland tag and [redacted] has a history of residing in Maryland. If you feel this citation does not belong to you, you may call the Clerk’s office at [redacted] and verify the citation information and/or request a hearing on this matter. In the meantime, a stop work status will be placed on this account for sixty days from the date of this letter. I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is [redacted] Sincerely,[redacted]

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).E470 previously mailed multiple notices to Mr. [redacted] at the registered address for the Montana license...

plate ([redacted]) recorded using the toll road – [redacted], Billings, MT 59105. When no response was received, the account was forwarded to the firm for collection on February 23, 2016. The firm mailed one notice on February 23, 2016. Mr. [redacted] contacted the firm on February 29, 2016 and stated this vehicle had been sold. The agent asked Mr. [redacted] to provide proof of sale or transfer documents such as a bill of sale. Prior to receiving the Revdex.com complaint, the firm received a copy of Mr. [redacted]’s bill of sale document on May 2, 2016. This document was immediately forwarded to E470 for review. E470’s review confirmed that Mr. [redacted] had sold the vehicle prior to the tolls. As such, this account has been dismissed and recalled from our office. No amount is due on this account at this time.

Ms. [redacted] states on the complaint a payment plan was set up for HCTRA violations in the amount of $537.25 and recently received a letter stating she now owes $912.00.    Ms. [redacted] was set up on a payment plan on 3/24/16 for the total amount of $639.25.  A down payment of $129.25...

was made, and the remaining balance of $510.00 was to be paid in 5 monthly payments of $102.00.  The representative emailed Ms. [redacted] a contract detailing the terms of the payment plan.  The contract specifically states the payments have to be made in accordance with the terms of the agreement, if not, the delinquent amount would be due immediately along with any additional tolls, fees, charges and costs accrued.  Ms. [redacted] received and returned the signed agreement.  Ms. [redacted] made her first payment on 4/27/16 in the amount of $102.00, three days past due.  Ms. [redacted] has not made a payment since.  When she defaulted on her payment plan, any violations not yet referred to the firm had fees assessed by HCTRA and were referred for collection, leading to an increase in her balance. The agent spoke with Ms. [redacted] on 6/29/16. She was informed the payment plan is in default for non-payment and the current balance of $912.00 plus additional un-invoiced tolls of $2.25 were now due in full.  Ms. [redacted] requested another payment agreement that was denied.  However, the agent did explain she has the option to make partial payments until the balance is paid in full. Ms. [redacted] states on the complaint the agent mentioned she will have a warrant out for her arrest and if she is caught driving on the toll roads, she would arrested and here vehicle would be confiscated.The agent never mentioned there would be a warrant issued for her arrest nor that she would be arrested when it came to the balance due.  The agent informed Ms. [redacted] that she risks being stopped and cited by an officer if she continues to use the toll roads while having unpaid toll violations.

Please find our response attached.Thank you.

The response to Complaint ID# [redacted] is attached.In response to the above referenced Revdex.com Complaint, please be advised our law firm is contracted with the City and County of San Francisco (City) Treasurer and Tax Collector, Bureau of Delinquent Revenue (SFTTC) for collection of unpaid and delinquent personal property tax.The account in question is in the name of [redacted] was referred to our law firm for collection by the SFTTC for unpaid property taxes for the years 1992-1997 for Vessel Identification No.: [redacted]. A true and correct copy of the Property Tax Statements are enclosed. A Certificate of Lien was filed for each of the unpaid property tax statement has been filed with the County Recorder for the County of San Francisco under Assessment No.'s: [redacted] Further information concerning the lien on file can be found by contacting the San Francisco County Recorder: [redacted]

Mr. [redacted], we have reviewed all information for your tickets in our system and the City of Chicago system.  The State of California Department of Motor Vehicles provided the City of Chicago with your name and address as the registered owner for California plate,...

[redacted], which was registered to a 2001 GMC Yukon.  The information of the owner was given as [redacted]. [redacted], **, at [redacted], Torrance, CA  90505 for both tickets.  Ticket # [redacted] was issued on 5-12-2006 at [redacted], Chicago, IL  for No City Sticker or Improper Display.  Ticket # [redacted] was issued on 11-15-2006 at [redacted]. Nagle, Chicago, IL for Expired Plates or Temporary Registration. The State of Illinois Secretary of State shows a California title surrendered and a new title issued  on 3-1-2007 to [redacted] in Mokena, IL. An Illinois plate was registered to this vehicle.If you have any title documentation showing different information, please provide for review.My direct telephone number is [redacted].Regards,[redacted]Director of CollectionsLinebarger Goggan Blair & Sampson, LLP

A vehicle registered to Ms. [redacted] was captured using a toll on February 2, 2014; not 2015 as stated by Mr. [redacted].  At the time the toll was incurred, no E-Z Pass device was detected by NYSTA. The toll was billed on 3 separate occasions to the Massachusetts registered address of the...

vehicle as of date the toll was incurred.  The invoices were not resolved with NYSTA and placed in collections on 8/15/2015.   As such, the amount of $39.45 remains due and owing.

I am responding to the consumer complaint filed with your office by [redacted].  Our law firm represents the State of Oregon Circuit Courts in handling collection of their delinquent fees and fines.  We received delinquent account from the Court and our skip tracing investigation...

inadvertently led us to complainant, who has the same name as the delinquent account holder.  Complainant’s address has been removed from our system and he should receive no further correspondence from our firm regarding these accounts.  We apologize for any inconvenience to Mr. [redacted].  If you have any further questions or comments please contact the undersigned.

Complaint: [redacted]
I am rejecting this response because:1. The respondent has yet to respond to the requested information as to the date, time, and location (freeway, mile maker, etc.) the claimed toll violation.2. The respondent states that I have received notices of the toll, this is simply not true, I received no notice of a toll, violation thereof.The resolution of this matter is to eliminate the fraudulent billing and terminate this erroneous bill collection process.
Regards,
[redacted]

Mr. [redacted]: On behalf of Linebarger Goggan Blair & Sampson, LLP ("Firm"), I am responding to your complaint received from the Revdex.com on or about 9 February 2016. Your complaint is in regards to criminal violations owed by [redacted] to our client, the Clerk of Court for Broward County,...

FL ("Clerk"). Your complaint alleges you desire to pay the underlying amounts owed but not the additional fines and fees. The Clerk's office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk's office forwarded Case Nos. [redacted] and [redacted] to my Firm as payment on these cases had become delinquent. The Clerk adds the additional fines and fees to these cases pursuant to Florida Statute 28.246(6). Unfortunately, the Firm does not have the authority to settle for any amount less than the full amounts owed. You may, however, contact the Clerk's office at ###-###-#### and request a hearing on this matter or you may call the Firm at ###-###-#### and set up a payment plan to pay the balances owed on these cases. I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is ###-###-####.

Ms. [redacted],We knew you filed a bankruptcy due to you stating to our representative that you had filed a bankruptcy.  We looked up the information and you filed a Chapter 7 bankruptcy which does not discharge municipal fines.  You remain liable for this debt.I spoke to [redacted] at the City of Waukegan, as you had met with him.  He tried to work with you and forwarded you information and advised you how to handle the situation you were in with the co-owner.  You advised him you could not follow his instructions.  He told you that any tickets after that point you would be liable for.  [redacted] informed me that you are liable and owe on these two tickets.  You co-signed for this vehicle and became liable.  We have not received your certified mail correspondence that you sent on 7-2-2016.  We only received your second correspondence that you sent regular mail.If you have any questions, please contact me.Thank you,[redacted]Director of Collections[redacted]

I have reviewed all recordings and notes on this file.  On 2/4/2016 at 8:17am Ms. [redacted] called our office stating she received a letter 2-3-weeks prior regarding her car being booted. Our rep requested a reference # or plate to look up her information.  Our rep verified her...

address.  Ms. [redacted] stated she was waiting on her tax return, but thought there would be a delay.  I have attached the front and back of the letter that prompted Ms. [redacted] to call, this notice was sent by the City of [redacted] to Ms. [redacted] on 1/14/2016 and it is NOTICE OF DERIVERS LICEENSE SUSPENSION/VEHICLE SEIZURE NOTICE, during the conversation Ms. [redacted] said her letter indicated she owed $4,500.00.  Our rep was searching to ensure all tickets were merged.  Our rep asked Ms. [redacted] if she received any type of government assistance for a hardship.  She indicated a medical card.  Our rep stated we may be able to retrieve this information for her, also she was verifying when Ms. [redacted] driver's license would be suspended. Our rep told Ms. [redacted] her suspension would be on 2/25/16.  Our rep told Ms. [redacted] once she was on payment plan no suspension or boot.  Our rep explained how to pay over phone, could email forms to be filled out and sent back.  Our rep gave Ms. [redacted] the balance of her tickets $5,056.10 for a payment plan, due to her hardship she could pay $422.18, plus a $100.00 default fee and $20.00 for a driver's license certification fee, total amount due for down payment was $542.18.  After initiating the payment plan she would have 11 monthly payments of $422.18.  If she needed assistance with the monthly payments, we could provide information on this.  Ms. [redacted] wanted to know if could make partial payment now and that she would get paid the following week or might have her tax refund. Our rep advised must make full down payment to be on payment plan.Ms. [redacted] has been on three previous City of [redacted] Parking/Redlight payment plans and has defaulted on each one.  The dates are 3-13-2012, for a booted hardship payment plan, 11-18-2014, for a hardship payment plan and 4/29/2015 for a booted, hardship payment plan.  On 2/4/2016, at 11:52am, our rep called Ms. [redacted] back and left her a message to contact her.  She had not heard back from Ms. [redacted].Currently, Ms. [redacted] was booted on 2/5/2016, and was towed on 2/6/2016.  She owes $385.00 today for the boot, tow and storage.  Since she is booted she needs to pay 25% of her tickets which total $5,066.10, which is $1,266.53, plus the $100.00 default fee and the $20.00 DLS certification fee which total $1,386.53 for her down payment then her remaining balance would be $3,799.57 divided by 12 months equals $316.63 for her monthly payments.

Complaint: [redacted]
I am rejecting this response because: Thank you for your response. I realized after the last note that you could have looked up the tickets. On August 30, 2016 I contacted [redacted] at the USPS Milwaukee Consumer Affairs Office about the certified letter and she said she would investigate and get back to me. As of this note, I've not heard back from her. Regarding [redacted], included in my missing documents to you is an affidavit of my two attempts to contact [redacted] in person at the Waukegan PD before these tickets came to your office. I got no response from him, despite trying to reach out to him. I left two written messages with my contact information. I would have appreciated a simple yes or no response from him but didn't get one. I not only contest these tickets, I contest their amounts. My information in my certified mailing also provides additional information regarding my financial condition and what you're trying to collect from. I had really hoped to work with Waukegan PD. Regarding [redacted], I wasn't able to do what he asked me to due to the gravity of the problem which includes mixed information from the Secretary of States offices along with [redacted]'s advice conflicting with my attorney's recommendations. While I certainly respect [redacted], I really do, I had to handle the situation  the way I did for the most effective outcome and I stand by that; I also had a lender that absolutely refused to cooperate in this matter. I have witnesses to the difficulties I was facing. Regarding the Chapter 7 bankruptcy, I was already aware that Chapter 7 didn't cover municipal tickets which is why I have discussed them with my bankrutpcy attorney for a possible Chapter 13. At this point these tickets cost more than the filing fee. I haven't ruled out a Chapter 13. I can't at this point. I again would respectfully ask you (and the City of Waukegan eventually) to consider the information I provided you in my certified mailing when you finally get the information.I am monitoring the matter with the USPS and await their response. I will follow up with them soon.
Regards,
[redacted]

I am responding to the consumer complaint filed with your office
by [redacted] ([redacted]) [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and
fees owed to our client, the Orange County Transportation Authority (OCTA).
On June 22, 2013, a vehicle with California license plate
[redacted],...

registered to Mr. [redacted] and Mrs. Laura [redacted] incurred a toll on
the 91 Express Lanes.  On July 2, 2013, OCTA mailed Mr. & Mrs.
[redacted] a statement for $26.35; the amount of the toll and penalty incurred. 
When no response was received a second invoice was mailed August 2, 2013 for
$56.35 which included an additional $30.00 escalation penalty. All four notices
were mailed to the registered address for the vehicle and California license
plate; [redacted]
When no response was received to the two notices, the account
was referred to the firm for collection.  A notice was mailed to Mr. &
Mrs. [redacted] on October 15, 2013 for $81.35 which included an additional
$25.00 penalty.  An additional $20.00 escalation penalty was added on
November 26, 2013 and a new statement was mailed out for $101.35.
Three separate dispute letters were received in our office in
December 2013 and the account was sent for review. OCTA requested additional
documentation to support the claim that Mr. [redacted] had a valid FasTrak
account and we responded in writing with this request on two separate occasions
– December 16, 2013 and January 14, 2014. Mr. [redacted] has yet to provide the
requested documentation supporting his claim – a FasTrak account verification
letter and account billing statement covering the date the violation occurred
(06/22/2013).
As of the date of this letter, the outstanding balance remains
$101.35.

The City of Kirby, will provide Mr. [redacted] with the documents as long as he complies with the terms and procedures for copies of court documents. As the City is our client, we mustrespect their wishes in this matter.