Crosstown Auto Body

Ms. [redacted] says on the complaint that she has not received a recent collections letter from the firm with the current balance due to Elizabeth River Tunnels.  Ms. [redacted] currently has 12 invoices placed in collections with the total balance due of $775.00.  We mailed out the most recent...

letter on 7/21/2016 with no response.Ms. [redacted] says she requested a collection letter to be emailed and was denied.  We do not email collection letters but a request for a letter to be mailed may be submitted.We spoke to Ms. [redacted] and explained that we are not able to email a collection letter, but we are able to email the invoice breakdown that will add up the total balance due in collections.  Ms. [redacted] requested the invoice breakdown to be emailed and stated she will resolve the balance as soon as it is received.

On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 6 February 2017. Your complaint is in regards to traffic citations owed by [redacted] to our client, the Clerk of Court for Miami-Dade County, FL (“Clerk”).Your...

complaint alleges you are disputing the amounts owed on these citations. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Citation Nos. [redacted], [redacted], and [redacted] to my Firm as payment on these citations had become delinquent.The Clerk adds the collection fee at the time the accounts are referred to collections. Prior to collections, the Clerk sends notice of the outstanding obligation to the address listed on the citations. With regards to red-light camera citations, the address on the citation is the address of the registered owner of the vehicle at the time the citation was issued. Under Florida Law, it is the responsibility of the registered owner of the vehicle to ensure the address is the most current address.If you wish to dispute the amount owed on the citations you may request a hearing by calling the Clerk’s Office. You may call the Clerk’s Office Monday through Friday, 8am to 4pm, at [redacted] to request a hearing.I hope this will be sufficient to satisfy your inquiry. In the event you need additional information, please do not hesitate to contact me. My direct dial is [redacted].

Complaint: [redacted]
I am rejecting this response because: The person(s) that the communication was mailed to  does not live at this address, and upon research performed by myself and the previous landlord, never has.  Along with all the other mailings that have been sent here by this company. These communications are sent out by an office in Iowa. I just today found this information.  This company needs to remove my address from their system, and not send another communication to my address.
Regards,
[redacted]

Mr. [redacted] delinquent toll account was placed with our firm on May 27, 2015. The toll usage occurred from February 15-17, 2015.  At the time the 1st invoice was sent by Toll-by-Plate, DMV records showed that Mr. [redacted] had his address listed as [redacted]...

 [redacted]. This address was entered into the expressway records and the first invoice was sent to him on March 15, 2015.  A 2nd follow-up, final notice was sent to Mr. [redacted] at the same address on April 17, 2015. DMV records show that the current address was not changed at the DMV until March 16, 2015; after the address was acquired by Toll-by-Plate to invoice Mr. [redacted].The Firm sent our 1st notice to Mr. [redacted] at his current address on June 2, 2015 and followed up with a 2nd letter on August 11, 2015.  Mr. Wilt’s first call to the firm was on October 28, 2015 and at that time he paid the balance of $48.14. Our records now indicate his file has been paid in full.

Complaint: [redacted]
I am rejecting this response because:The Florida Uniform Traffic Citation that you sent has an Orlando, FL address, which is an old address of mine. Therefore, I never received any notices about any of this in spite that I updated my address in my Florida's drivers license to my new address in Miami, FL.  Also, I used to have a Sunpass account to pay for my tolls, which I just checked and it's still active. I don't know the reason why the toll transactions in question were not debited from my Sunpass account. In addition to that, what surprises me the most is that while checking my Sunpass account, I still have a credit of $16.50 so again, I don't understand why the amount in question was not debited from there. I'm attaching the summary page of my Sunpass account for your reference which shows that my account is Active and it corresponds to my Nissan Sentra vehicle with Florida's License Plate [redacted] back in the day. It also shows a credit balance of $16.50. Please know that I am willing to pay whatever amount was not debited from my Sunpass account, but I do not take responsibility for not receiving these notices before since the same were sent to the wrong address. For this reason I request my driving record in Florida to be clean. I am not responsible for not knowing about these violations before; otherwise, I would have submitted the corresponding payments on time, as I always did.  Please advise. Thank you. Regards,
[redacted]

Revdex.com Complaint of Tiffani Moreno, complaint number #[redacted]  Linebarger Goggan Blair & Sampson, LLP collecting on behalf of The City of Texas City, Texas, Municipal Court.  I am responding to your complaint received from the Revdex.com on August 16, 2016.  According to your...

complaint the collection letters addressed to Ms. [redacted] should not have been mailed to [redacted]., Sacramento, CA 95838 (“Sacramento, CA, address”). Because of the credible information received from our skip trace provider on February 15, 2016, which gave rise to the belief that Ms. [redacted] could be contacted at the Sacramento, CA, address, collection letters were mailed to this address.   Upon receipt of your complaint from the Revdex.com on August 16, 2016, collection letters were no longer mailed to the Sacramento, CA, address.  Furthermore, the address identified herein associated with this account has been removed from our system and Ms. [redacted] will not be receiving any more correspondence on this matter. We apologize for any inconvenience this may have caused her.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. This company only seeks to harm people and thief already difficult life. If I only have one key and that key is in Hawaii there's no way anyone used my vehicle to go thru tolls. I accepted the lower amount because I have a background investigation pending and can lose my job without it so being forced to pay so I stay employed is like asking me to chose life or death. I have never received any notification from ERT or from this company. I have moved twice from that location prior to Dec 2015 and updated my address with USPS but because it's over a year I can not pull the records. Fighting a company full of lawyers when I don't have the money to hirer one myself is also crazy but I will continue to research this matter and intend on filing a notice to my congressman as to protections to active duty military. 
Regards,
[redacted]

Ms. [redacted] says on the complaint that she has never owned a vehicle registered to an address in Hawaii.  ERT captured a vehicle with a Virginia license plate registered to Ms. [redacted] utilizing the tunnels on 4/16/2016 and 4/21/2016.  ERT mailed the original invoices to the...

registered address of the vehicle, [redacted].  After additional follow-up notices with no resolution, the invoices were referred to LGBS for collections beginning on 8/22/2016.  Upon receiving the account, we received an updated address in Virginia where our collection letters were mailed.  The balance is due in full.We contacted Ms. [redacted] and informed her the balance is due in full.  Ms. [redacted] stated she still does not recognize the license plate but will research with the State of Virginia DMV.  Ms. [redacted] will call back once her research is completed for resolution.

Ms. [redacted] states that she has never driven the vehicle with the plate number [redacted] and should not be responsible for the outstanding tolls and charges owed to our client, Harris County Toll Road Authority (HCTRA). From February 27 through June 27, 2012, HCTRA recorded 78 toll violations...

that were incurred by a vehicle with temporary Texas license plate [redacted] registered to [redacted], [redacted].  On October 18, 2012, HCTRA mailed 26 violation notices, each containing three toll violations incurred and applicable administrative fees.  The notices were all mailed to the Westpark registration address.  HCTRA notes show that the invoices were returned as undeliverable with no forwarding address. The account was referred to the firm for collection in December 2012.  On January 2, 2013, the firm mailed Ms. [redacted] a notice for $1,465.45; the amount of the tolls, administrative and collection fees.  This notice was mailed to [redacted] and returned.  Since that time, the firm made numerous attempts to locate a current address.  A new address was located in January 2016 and a new notice mailed in February 2016 to [redacted].  No return mail was received.  Another notice was mailed May 2017 and a forwarding address was received.  A new notice was mailed to that address and was able to reach Ms. [redacted] at her current location. The balance remains due in full.

This complaint regards unpaid tolls owed to our client, the New York State Thruway Authority (NYSTA).  Mr. [redacted] states he never had...

possession of the license plate [redacted].  NYSTA states the vehicle was registered to [redacted] in New Jersey when the tolls occurred in July of 2015.  The invoices were mailed out to the registered address of the vehicle and when not resolved, placed in collections on 11/23/2015.  Our attempt to reach [redacted] at the registered address to resolve lead us to the current address.We spoke with Mr. [redacted] and he stated he has never owned the vehicle or plate.  He confirmed that his son [redacted] has resided in New Jersey where the vehicle was registered too but is unable to confirm since they have not spoken with each other in 5 years.  We explained the address update process, this appeared to be an address update error and his address was being removed from the account.

Ms. [redacted] complaint regards unpaid tolls owed to our client, the Northwest Parkway.  The tolls were incurred between June 2, 2011 and August 5, 2011.  The photos show that a white Honda Ridgeline was the vehicle that incurred the tolls.  As the registered owner at the time the...

tolls were incurred, Ms. [redacted] is responsible for the amounts owed; even if she was not the driver.The amount owed, $57.85, remains due and owing.

We have attached our response. No calls were ever made to Mr. [redacted] from our call center. The client recalled his account in early May and we closed the account at that time.

We received an account from a client and located a possible phone number of ###-###-####. We have been attempting to contact the right party since April 2014. On 11/20/2015, Mr. [redacted] contacted our office to inform us that we have the wrong number and that the number we are dialing belongs to him and...

not to the person on the account. On that date, we removed his phone number from our system and have not contacted him since.

I am responding to the consumer complaint filed with your office by [redacted],.  Mr. [redacted],’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angeles, California area.    On...

August 28, 2016, a vehicle with California plates [redacted], registered to Mr. [redacted], incurred 1 toll on the 91 Express Lanes. Two notices were mailed to Mr. [redacted], for the each toll usage to the registered address for the plate – [redacted]. When no response was received to the notices, the account was referred to the firm for collection on December 5, 2016. The firm mailed three notices to Mr. [redacted] on December 13, 2016, January 19 and February 28, 2017.   Mr. [redacted] contacted the firm on March 16, 2017 and stated that he was working on resolving this with the client directly. He stated he would send in a dispute for the toll.  We received a dispute letter from Mr. [redacted] on March 23, 2017 which included FasTrak information but did not include documentation that covered the toll date. This documentation was reviewed by OCTA and deemed invalid. The firm mailed a reply letter to Mr. [redacted] on August 22, 2017 requesting proper documentation to validate his FasTrak account – a billing statement covering the month of the toll (August 2016). If Mr. [redacted] will provide this documentation, we can have the account reviewed again by OCTA.  As of the date of the letter, the amount of $109.00 remains due and owing.

Complaint: [redacted]
I am rejecting this response because: I have contacted Bexar County via phone and had them run a warrant check which came back negative for any open warrants on me. I would like a copy of the warrant issued.
Regards,
[redacted]

Mr. [redacted] says on the complaint that he was not the owner of the vehicle and license plate shown invoices utilizing the toll road.  We asked THEA to review the account.   They determined that their system misread the license plate associated with the tolls.  They are recalling...

the account, and Mr. [redacted] will not be held responsible for the balance.  The account in collections has been noted and updated.   We contacted Mr. [redacted] and explained he is not liable for the tolls and will no longer have a balance in collections.

Complaint: [redacted]
I am rejecting this response because:I have documentation from the Department of Motor Vehicles on my internet registration renewal dated 5/6/2015 that my name and address for the renewal is to be sent to is [redacted].  We paid 68.50 for our registration that will expire on 4/2016.  This documentation, along with the statement in your 2/2/2016 response on this website "E470 system notes show that they received return mail, but were not provided with a new or better address for Mr. [redacted]", proves that not only did the DMV have our correct address but the USPS also had our correct address and mail was returned to your client and nothing was done with it until excessive fees had been incurred and were forwarded to your firm for collection.I am still refusing to pay the $25.00 in late fees due to the fact that we never received any bill to pay from E470 until it was forwarded to your firm for collection.  I expect a letter indicating that this matter is closed or I will be happy to take my documentation to an attorney to present before a judge.  Your firm has spent an excessive amount of time and billing for your client for something that could have been remedied by them when they first got returned mail from the USPS.  I agreed to pay what was reasonable with the circumstances, but you keep play hardball and refused to be sensible.
Regards,
[redacted]

We emailed Ms. [redacted] a copy of the receipt on August 12th; a hard copy of the receipt was also put in the mail to her that same day.  In the event that she did not provide a good email address, a copy of the receipt has been uploaded to this response.?

Please review the response from our attorney in [redacted].   This letter is in response to the complaint you filed on August 12, 2015, with the Revdex.com regarding a payment for your outstanding individual income tax.I have investigated your claim that our law firm took...

$4,180.82 out of your brother's account. I found that you submitted an online payment on August 5, 2015, in the amount of $4,108.82. The payment was made with a VISA card in the name of [redacted]. The web payment was made at 10:37a.m. and an email confirming the details of the transaction was sent to your email address [redacted] at 10:38a.m. I have attached a copy of the online payment approval.Your online payment was posted to your outstanding accounts on Friday, August 7, 2015. The payment was then remitted to our client, the Illinois Department of Revenue, on the same day. By the time you contacted our office on the evening of August 10th, there was nothing we could do since the monies had already been sent to the State. Had you contacted us upon receiving the web payment email confirmation, we would have been able to assist you.

Ms. [redacted] states on the complaint that the vehicle license plate listed on the collection letter is not hers and she is not responsible for the unpaid tolls.  The collection letter in question was never addressed to Ms. [redacted] but due to a recent attempt locate a current address for the...

actual debtor, the account was updated with Ms. [redacted]’ address in error.  Ms. [redacted]’ address has been removed from the account and she should not receive any more letters from the firm.We contacted Ms. [redacted] and informed her the address was in error and it has been removed from the account.