Crosstown Auto Body

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is unsatisfactory to me. This company only seeks to harm people and thief already difficult life. If I only have one key and that key is in Hawaii there's no way anyone used my vehicle to go thru tolls. I accepted the lower amount because I have a background investigation pending and can lose my job without it so being forced to pay so I stay employed is like asking me to chose life or death. I have never received any notification from ERT or from this company. I have moved twice from that location prior to Dec 2015 and updated my address with USPS but because it's over a year I can not pull the records. Fighting a company full of lawyers when I don't have the money to hirer one myself is also crazy but I will continue to research this matter and intend on filing a notice to my congressman as to protections to active duty military. 
Regards,
[redacted]

Ms. [redacted] says on the complaint that she has never owned a vehicle registered to an address in Hawaii.  ERT captured a vehicle with a Virginia license plate registered to Ms. [redacted] utilizing the tunnels on 4/16/2016 and 4/21/2016.  ERT mailed the original invoices to the...

registered address of the vehicle, [redacted].  After additional follow-up notices with no resolution, the invoices were referred to LGBS for collections beginning on 8/22/2016.  Upon receiving the account, we received an updated address in Virginia where our collection letters were mailed.  The balance is due in full.We contacted Ms. [redacted] and informed her the balance is due in full.  Ms. [redacted] stated she still does not recognize the license plate but will research with the State of Virginia DMV.  Ms. [redacted] will call back once her research is completed for resolution.

We initially received this account for collection on July 7, 2011.   In communications with complainant, proof of payment was requested in 2011.   Our office never received any proof of payment or other communication from Mr. or Ms. [redacted] to document payment or other resolution...

of the matter.   Following recent communications, we did receive proof of payment on May 16, 2016.   We transmitted that information to our client, and we have closed this account in our system.  We consider this matter closed.

Revdex.com Complaint of Tiffani Moreno, complaint number #[redacted]  Linebarger Goggan Blair & Sampson, LLP collecting on behalf of The City of Texas City, Texas, Municipal Court.  I am responding to your complaint received from the Revdex.com on August 16, 2016.  According to your...

complaint the collection letters addressed to Ms. [redacted] should not have been mailed to [redacted]., Sacramento, CA 95838 (“Sacramento, CA, address”). Because of the credible information received from our skip trace provider on February 15, 2016, which gave rise to the belief that Ms. [redacted] could be contacted at the Sacramento, CA, address, collection letters were mailed to this address.   Upon receipt of your complaint from the Revdex.com on August 16, 2016, collection letters were no longer mailed to the Sacramento, CA, address.  Furthermore, the address identified herein associated with this account has been removed from our system and Ms. [redacted] will not be receiving any more correspondence on this matter. We apologize for any inconvenience this may have caused her.

Revdex.com Complaint #[redacted] – [redacted] Linebarger Reference: [redacted] SP Plus Violation #: [redacted] Violation Date: 12/29/2012 Violation Type: No payment Violation Location: [redacted] Vehicle Make/Model: Hyundai/Accent LP #: [redacted] LP State: Colorado On 3/22/2016,...

we received violation number [redacted] from [redacted] for collection. We traced the provided LP# [redacted] to [redacted] of Centennial, Colorado. On 4/4/2016, we mailed our first collection notice and attempted calls to the residence on 4/20, 4/27, and 5/3/2016. On 5/9/2016, we mailed our second collection notice. On 5/17/2016, we received Revdex.com Complaint # [redacted]. This triggered a review of the evidence provided by [redacted]. As a result, we discovered that the photographic evidence showed a different license plate number than that of the text record received. We immediately stopped the collection process and we are correcting the license plate number and will contact the correct Debtor. Since [redacted] is not the owner of the vehicle with the corrected license plate, we have determined [redacted] in not the responsible party for violation [redacted].

Complaint: [redacted]
I am rejecting this response because: The person(s) that the communication was mailed to  does not live at this address, and upon research performed by myself and the previous landlord, never has.  Along with all the other mailings that have been sent here by this company. These communications are sent out by an office in Iowa. I just today found this information.  This company needs to remove my address from their system, and not send another communication to my address.
Regards,
[redacted]

The firm has been referred unpaid tolls for two different [redacted] vehicles. License Plate [redacted]:The [redacted] make a payment of $18.85 to Florida’s Turnpike Enterprise which was received on August 16, 2015.  The account shows as paid in full.  They also made a payment for THEA tolls...

for $25.70 which was received February 19, 2015.  That account also shows as paid in full.License Plate [redacted]:We show no payment by the [redacted] for tolls owed to THEA for the vehicle with license plate [redacted].  The unpaid tolls owed were first referred to the firm in August, 2014.  Because no payment has been received, a hold was placed on the registration in October 2015.  The current amount owed is $63.14.Once the $63.14 is paid, the hold on the vehicle registration will be released.

Complaint: [redacted]
I am rejecting this response because:I have had the EZ pass through the Elizabeth tolls for over two years and the inception of the toll system in the Hampton roads area. If I was billed by plate it would still show via my EZ pass. I would like to see the two times we were billed for the date in question. I do have documentation proving my vehicle in question did not travel through the toll on the date in question. 
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted],.  Mr. [redacted],’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angeles, California area.    On...

August 28, 2016, a vehicle with California plates [redacted], registered to Mr. [redacted], incurred 1 toll on the 91 Express Lanes. Two notices were mailed to Mr. [redacted], for the each toll usage to the registered address for the plate – [redacted]. When no response was received to the notices, the account was referred to the firm for collection on December 5, 2016. The firm mailed three notices to Mr. [redacted] on December 13, 2016, January 19 and February 28, 2017.   Mr. [redacted] contacted the firm on March 16, 2017 and stated that he was working on resolving this with the client directly. He stated he would send in a dispute for the toll.  We received a dispute letter from Mr. [redacted] on March 23, 2017 which included FasTrak information but did not include documentation that covered the toll date. This documentation was reviewed by OCTA and deemed invalid. The firm mailed a reply letter to Mr. [redacted] on August 22, 2017 requesting proper documentation to validate his FasTrak account – a billing statement covering the month of the toll (August 2016). If Mr. [redacted] will provide this documentation, we can have the account reviewed again by OCTA.  As of the date of the letter, the amount of $109.00 remains due and owing.

Ms. [redacted] complaint regards unpaid tolls owed to our client, the Northwest Parkway.  The tolls were incurred between June 2, 2011 and August 5, 2011.  The photos show that a white Honda Ridgeline was the vehicle that incurred the tolls.  As the registered owner at the time the...

tolls were incurred, Ms. [redacted] is responsible for the amounts owed; even if she was not the driver.The amount owed, $57.85, remains due and owing.

We received an account from a client and located a possible phone number of ###-###-####. We have been attempting to contact the right party since April 2014. On 11/20/2015, Mr. [redacted] contacted our office to inform us that we have the wrong number and that the number we are dialing belongs to him and...

not to the person on the account. On that date, we removed his phone number from our system and have not contacted him since.

Ms. [redacted] states that she has never driven the vehicle with the plate number [redacted] and should not be responsible for the outstanding tolls and charges owed to our client, Harris County Toll Road Authority (HCTRA). From February 27 through June 27, 2012, HCTRA recorded 78 toll violations...

that were incurred by a vehicle with temporary Texas license plate [redacted] registered to [redacted], [redacted].  On October 18, 2012, HCTRA mailed 26 violation notices, each containing three toll violations incurred and applicable administrative fees.  The notices were all mailed to the Westpark registration address.  HCTRA notes show that the invoices were returned as undeliverable with no forwarding address. The account was referred to the firm for collection in December 2012.  On January 2, 2013, the firm mailed Ms. [redacted] a notice for $1,465.45; the amount of the tolls, administrative and collection fees.  This notice was mailed to [redacted] and returned.  Since that time, the firm made numerous attempts to locate a current address.  A new address was located in January 2016 and a new notice mailed in February 2016 to [redacted].  No return mail was received.  Another notice was mailed May 2017 and a forwarding address was received.  A new notice was mailed to that address and was able to reach Ms. [redacted] at her current location. The balance remains due in full.

This complaint regards unpaid tolls owed to our client, the New York State Thruway Authority (NYSTA).  Mr. [redacted] states he never had...

possession of the license plate [redacted].  NYSTA states the vehicle was registered to [redacted] in New Jersey when the tolls occurred in July of 2015.  The invoices were mailed out to the registered address of the vehicle and when not resolved, placed in collections on 11/23/2015.  Our attempt to reach [redacted] at the registered address to resolve lead us to the current address.We spoke with Mr. [redacted] and he stated he has never owned the vehicle or plate.  He confirmed that his son [redacted] has resided in New Jersey where the vehicle was registered too but is unable to confirm since they have not spoken with each other in 5 years.  We explained the address update process, this appeared to be an address update error and his address was being removed from the account.

Complaint: [redacted]
I am rejecting this response because: I have contacted Bexar County via phone and had them run a warrant check which came back negative for any open warrants on me. I would like a copy of the warrant issued.
Regards,
[redacted]

We have attached our response. No calls were ever made to Mr. [redacted] from our call center. The client recalled his account in early May and we closed the account at that time.

Please review the response from our attorney in [redacted].   This letter is in response to the complaint you filed on August 12, 2015, with the Revdex.com regarding a payment for your outstanding individual income tax.I have investigated your claim that our law firm took...

$4,180.82 out of your brother's account. I found that you submitted an online payment on August 5, 2015, in the amount of $4,108.82. The payment was made with a VISA card in the name of [redacted]. The web payment was made at 10:37a.m. and an email confirming the details of the transaction was sent to your email address [redacted] at 10:38a.m. I have attached a copy of the online payment approval.Your online payment was posted to your outstanding accounts on Friday, August 7, 2015. The payment was then remitted to our client, the Illinois Department of Revenue, on the same day. By the time you contacted our office on the evening of August 10th, there was nothing we could do since the monies had already been sent to the State. Had you contacted us upon receiving the web payment email confirmation, we would have been able to assist you.

Complaint: [redacted]
I am rejecting this response because:I have documentation from the Department of Motor Vehicles on my internet registration renewal dated 5/6/2015 that my name and address for the renewal is to be sent to is [redacted].  We paid 68.50 for our registration that will expire on 4/2016.  This documentation, along with the statement in your 2/2/2016 response on this website "E470 system notes show that they received return mail, but were not provided with a new or better address for Mr. [redacted]", proves that not only did the DMV have our correct address but the USPS also had our correct address and mail was returned to your client and nothing was done with it until excessive fees had been incurred and were forwarded to your firm for collection.I am still refusing to pay the $25.00 in late fees due to the fact that we never received any bill to pay from E470 until it was forwarded to your firm for collection.  I expect a letter indicating that this matter is closed or I will be happy to take my documentation to an attorney to present before a judge.  Your firm has spent an excessive amount of time and billing for your client for something that could have been remedied by them when they first got returned mail from the USPS.  I agreed to pay what was reasonable with the circumstances, but you keep play hardball and refused to be sensible.
Regards,
[redacted]

Ms. [redacted] says on the complaint that the invoices were never received and was denied images that shows who was driving the vehicle.  Ms. [redacted] currently has a balance of $959.75 for 7 unpaid invoices and $4.50 in un-invoiced tolls owed to the Harris County Toll Road Authority.  HCTRA...

mailed out each invoice to the registered owner of the vehicle at the registered address at the time of the violations.  Per the Texas Transportation Code 284, the registered owner of the vehicle is responsible for payment of all tolls.  All invoices are available for viewing on the HCTRA website but do not contain images of the driver.Ms. [redacted] says she is unable to renew her registration due to the unpaid toll violations balance.  Per HCTRA policy, once a DMV hold has been placed on the vehicle, the balance is due in full for a full release of the hold.  HCTRA will allow a temporary release when a payment plan agreement has been set up.  A minimum down payment of half off the total balance along with any un-invoiced tolls is required to set up the payment plan.  Once an agreement has been signed for terms on the remaining balance, HCTRA will provide the temporary release of registration.We contacted Ms. [redacted] and explained the balance is due in full.  We offered to set up a payment plan at a reduced down payment but explained to that she will not be able to receive a release of registration until over half the agreed balance has been paid.  Ms. [redacted] understood and will call in to set up payment arraignments once she has the funds available.

Linebarger Goggan Blair & Sampson, LLP is contracted with the State of Iowa Judicial Branch to assist in resolving outstanding and unresolved cases in the various county courts in Iowa.   We have confirmed with our client that the referenced court case involving you does remain...

outstanding and unresolved.   We note that you have contacted various sources in your quest for information in this matter - but you have not contacted our offices.   We are happy to talk with you and provide any information necessary to assist you in resolving this matter.......including appropriate contact points in the proper Iowa court.    Please contact our office at the toll free number on the letter you received from us and we will assist you.   thank you.

Mr. [redacted], Your complaint alleges that you were lied to about payment options that were available to you.  Upon receiving your complaint, I reviewed this matter.  Our records reflect that you contacted the firm on 09/28/17 regarding tickets owed to Hood River County, Oregon.  In order...

to remove a DMV hold on your license, the client requires you to set up a payment plan AND make a $200.00 down payment.  The agent explained this when you spoke to my office on 09/28/17.  You indicated that you could only pay $100.00 at this time.  The payment was accepted by phone.  Since it did not meet the client requirements of a payment plan and a $200.00 down payment, the client did not receive a request to remove the DMV hold.   I am sorry if there was a misunderstanding and have talked to my staff to ensure that this is explained more clearly in the future.I am glad to know that you did get the DMV hold released.  If you have any concerns, please don't hesitate to contact me directly at [redacted], Attorney and Chief Compliance Officer