Crosstown Auto Body

Complaint: [redacted] I am rejecting this response because:I have documentation from the Department of Motor Vehicles on my internet registration renewal dated 5/6/that my name and address for the renewal is to be sent to is [redacted] We paid for our registration that will expire on 4/ This documentation, along with the statement in your 2/2/response on this website "Esystem notes show that they received return mail, but were not provided with a new or better address for Mr [redacted] ", proves that not only did the DMV have our correct address but the USPS also had our correct address and mail was returned to your client and nothing was done with it until excessive fees had been incurred and were forwarded to your firm for collection.I am still refusing to pay the $in late fees due to the fact that we never received any bill to pay from Euntil it was forwarded to your firm for collection I expect a letter indicating that this matter is closed or I will be happy to take my documentation to an attorney to present before a judge Your firm has spent an excessive amount of time and billing for your client for something that could have been remedied by them when they first got returned mail from the USPS I agreed to pay what was reasonable with the circumstances, but you keep play hardball and refused to be sensible Regards, [redacted]

Florida’s Toll-By-Plate mailed Ms [redacted] an invoice on October 13, for two tolls incurred in late September A second notice was mailed on November 17, The notices were mailed to the address provide by the DMV; [redacted] When no response was received, the account was referred to the firm on December 29, and notice mailed on January 6, 2016.Our notices provide multiple options for paying the amounts owed On average calls to the toll-free number provided in our notice are answered in approximately seconds Callers also have the option to leave a voice mail messageMessages are normally returned within one business day Ms [redacted] inability to get a person on the telephone may have been an issue with the number she was dialing We have reviewed our systems and everything is in working order.A call was placed to Ms [redacted] after receiving this complaint Even though we do not show a return call, the account does show as having been paid as of January 12,

Ms [redacted] states on the complaint a payment plan was set up for HCTRA violations in the amount of $and recently received a letter stating she now owes $ Ms [redacted] was set up on a payment plan on 3/24/for the total amount of $ A down payment of $ was made, and the remaining balance of $was to be paid in monthly payments of $ The representative emailed Ms [redacted] a contract detailing the terms of the payment plan The contract specifically states the payments have to be made in accordance with the terms of the agreement, if not, the delinquent amount would be due immediately along with any additional tolls, fees, charges and costs accrued Ms [redacted] received and returned the signed agreement Ms [redacted] made her first payment on 4/27/in the amount of $102.00, three days past due Ms [redacted] has not made a payment since When she defaulted on her payment plan, any violations not yet referred to the firm had fees assessed by HCTRA and were referred for collection, leading to an increase in her balanceThe agent spoke with Ms [redacted] on 6/29/She was informed the payment plan is in default for non-payment and the current balance of $plus additional un-invoiced tolls of $were now due in full Ms [redacted] requested another payment agreement that was denied However, the agent did explain she has the option to make partial payments until the balance is paid in fullMs [redacted] states on the complaint the agent mentioned she will have a warrant out for her arrest and if she is caught driving on the toll roads, she would arrested and here vehicle would be confiscated.The agent never mentioned there would be a warrant issued for her arrest nor that she would be arrested when it came to the balance due The agent informed Ms [redacted] that she risks being stopped and cited by an officer if she continues to use the toll roads while having unpaid toll violations

Mr [redacted] did speak to a collector on October 27, The collector did attempt to transfer him to a manager If the transfer did not go through, we apologize We do not note an attempt to call us back or leave a message.If Mr [redacted] called on 18th, he would have received a message stating that the firm was closed that day in honor of the Martin Luther King, Jrholiday He would have been given an opportunity to leave a message We work to return all phone messages within one business day.A manager has called and left Mr [redacted] a message on January 19, No return call has been received

We received a copy of the Vehicle Salvage Log from the insurance company on August 11, 2016, after the filing of our initial response The Log states the vehicle was considered a loss on September 25, 2014, prior to the violations occurring We were able to clear Mr [redacted] ’s violations with the documentation provided Mr [redacted] no longer has a balance in collections

Complaint: [redacted] I am rejecting this response because: Thank you for your responseI realized after the last note that you could have looked up the ticketsOn August 30, I contacted [redacted] at the USPS Milwaukee Consumer Affairs Office about the certified letter and she said she would investigate and get back to meAs of this note, I've not heard back from herRegarding [redacted] ***, included in my missing documents to you is an affidavit of my two attempts to contact [redacted] in person at the Waukegan PD before these tickets came to your officeI got no response from him, despite trying to reach out to himI left two written messages with my contact informationI would have appreciated a simple yes or no response from him but didn't get oneI not only contest these tickets, I contest their amountsMy information in my certified mailing also provides additional information regarding my financial condition and what you're trying to collect fromI had really hoped to work with Waukegan PDRegarding [redacted] ***, I wasn't able to do what he asked me to due to the gravity of the problem which includes mixed information from the Secretary of States offices along with [redacted] ***'s advice conflicting with my attorney's recommendationsWhile I certainly respect [redacted] ***, I really do, I had to handle the situation the way I did for the most effective outcome and I stand by that; I also had a lender that absolutely refused to cooperate in this matterI have witnesses to the difficulties I was facingRegarding the Chapter bankruptcy, I was already aware that Chapter didn't cover municipal tickets which is why I have discussed them with my bankrutpcy attorney for a possible Chapter At this point these tickets cost more than the filing feeI haven't ruled out a Chapter I can't at this pointI again would respectfully ask you (and the City of Waukegan eventually) to consider the information I provided you in my certified mailing when you finally get the information.I am monitoring the matter with the USPS and await their responseI will follow up with them soon Regards, [redacted]

[redacted] claims to have never received an invoice from FTE and the plate number in question is not his FTE has reviewed the image and confirmed the license plate number was misread by them The account has been noted and it will be removed from collections[redacted] also stated he was on hold for hours while attempting to reach an agent We do receive high volume of calls that could have led to extended wait times we do apologize if this was the case.We have since spoken to [redacted] and informed him of the resolution

Problem – Ms [redacted] ( [redacted] ) has received multiple automated collection calls for property located at [redacted] (Acct # [redacted] in the name of [redacted] ***) Ms [redacted] does not own the property at [redacted] She has called the Dallas Office twice (7-18-and 8-26-16) to inform us this was a wrong number and to stop calling her Collector [redacted] noted the collection system on 7-18-with the comment that [redacted] was an incorrect number, and she end-dated the telephone number for the delinquent taxes, which removes it from a calling list Because the automated calling system pulls telephone numbers for an “owner”, it looks at all Tax Offices for telephone numbers In this case, there were two Tax Offices - delinquent tax and delinquent LBR liens Ms [redacted] did not end-date the telephone number for the delinquent LBR liens, and thus the phone number was still active for this Tax Office Ms [redacted] received phone calls 12-8-& 12-16-16, and notified the Revdex.com of the calls with a request to stop calling herResolution:All Tax Offices for Acct [redacted] have had telephone number [redacted] end-dated effective 12-20-This will prevent this number from being called for this property in the future.Additionally, [redacted] has been placed on a Linebarger “Do Not Call” list, which means that no calls will be made to this number whether or not this becomes a valid number for any property.Finally, the Collections Manager will be conducting folltraining with all collectors to ensure that when a telephone number is “end-dated”, they select the option to apply to all Tax OfficesWe appreciate Ms [redacted] bringing this training issue to our attention

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

Mr [redacted] states on the complaint that he did not receive any of these notices and is unaware of where the charges for $1,are coming from Mr [redacted] has received numerous invoices from Florida Toll-by-Plate detailing his extensive usage of the THEA’s tollways On those notices, Mr [redacted] has been notified when previously invoiced and now delinquent amounts have been referred for collection All these invoices are mailed to him at the registered address of the vehicles at the time of the tolls were incurred Mr [redacted] continually failed to pay his tolls in a timely manner As such, the amount owed remains due and owingWe attempted to contact Mr [redacted] at [redacted] to discuss, his voicemail picked up and a message was left We have attached the invoices and will email another copy of the Toll-by-Plate invoices so he can understand the amounts he owes

Complaint: [redacted] I am rejecting this response because: Regards, [redacted]

Mr [redacted] apparently did not read our response because, as I stated clearly, we do not report to credit bureaus The Commonwealth of [redacted] filed a lien against Mr [redacted] because of his failure to pay taxes owed, and the credit bureau(s) apparently picked up the lien from the public records We had nothing to do with it Quite frankly, this complaint is frivolousWe stand on our previous response

Mrs [redacted] has a total invoice balance owed to HCTRA in the amount of $1,for EZ-TAG lane violations There were tolls that were not charged to an account and separate invoices mailed to the registered address This was not resolved with HCTRA and sent to collections.We spoke with Mrs [redacted] and she stated she had an active account when the tolls occurred After researching with HCTRA, Mrs***’s account was suspended due to a negative balance during the time of the tolls and has previously had her account suspended a total of times According to HCTRA, the balance is due in full We informed Mrs [redacted] of the results and offered a payment plan as a resolution She has accepted the payment plan offer and we are currently in the process of setting it up

I am responding to the consumer complaint filed with your office by [redacted] (***) [redacted] Mr [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the Orange County Transportation Authority (OCTA) On June 22, 2013, a vehicle with California license plate [redacted] , registered to Mr [redacted] and MrsLaura [redacted] incurred a toll on the Express Lanes On July 2, 2013, OCTA mailed Mr& Mrs [redacted] a statement for $26.35; the amount of the toll and penalty incurred When no response was received a second invoice was mailed August 2, for $which included an additional $escalation penaltyAll four notices were mailed to the registered address for the vehicle and California license plate; [redacted] When no response was received to the two notices, the account was referred to the firm for collection A notice was mailed to Mr& Mrs [redacted] on October 15, for $which included an additional $penalty An additional $escalation penalty was added on November 26, and a new statement was mailed out for $ Three separate dispute letters were received in our office in December and the account was sent for reviewOCTA requested additional documentation to support the claim that Mr [redacted] had a valid FasTrak account and we responded in writing with this request on two separate occasions – December 16, and January 14, Mr [redacted] has yet to provide the requested documentation supporting his claim – a FasTrak account verification letter and account billing statement covering the date the violation occurred (06/22/2013) As of the date of this letter, the outstanding balance remains $

I am responding to the consumer complaint filed with your office by [redacted] ***Mr***’s complaint regards unpaid tolls and fees owed to our client, the EPublic Highway Authority (E470).On September 8, 2014, Erecorded two tolls incurred by a vehicle with Colorado license plate [redacted] registered to [redacted] *** On October 7, 2014, Emailed Mr [redacted] a statement for $6.80; the amount of the tolls incurredOn November 7, 2014, Emailed Mr [redacted] a new statement for $11.80; which included a $late chargeA third invoice was mailed by Eon December 7, again for $The notices were mailed to the registered address – [redacted] ***.When no response was received to the three notices, the account was referred to the firm for collectionPrior to mailing our first notice on January 8, 2015, the firm received an updated address via the USPS National Change of Address for Mr [redacted] of [redacted] ***One notice was mailed to this address, however the three subsequent notices were mailed to Mr [redacted] at the [redacted] address between February and April 8, for $31.80; which included a $collection feeOn May 7, 2015, Emailed a Civil Penalty Assessment Notice to Mr [redacted] for $56.80; which included a $Civil Penalty Emailed three additional notices from August through October, for $On November 7, 2015, the tolls and fees were adjudicated and a Hearing Officer’s Final Order was mailed to Mr [redacted] for $76.80; which included a $Adjudication feeOne additional statement was mailed to Mr [redacted] on December 7, again for $76.80.Mr [redacted] contacted the firm on November 22, and was advised of the chargesOn November 23, 2016, Mr [redacted] contacted the firm again and said he would be disputing the charges as he never received any letters or noticesA dispute and this complaint were received on November 28, stating that Mr [redacted] has an active ExpressToll Account with EOn the same date, Mr [redacted] contacted Eand they were able to locate his ExpressToll AccountThis issue arose from the fact that Mr [redacted] never added the vehicle in question to his account so the toll usage had to be billed separatelyThough the license plate was never added to his ExpressToll Account, Eagreed to waive all of the fees and deduct the toll usage from the credit account mentioned in his complaintAs of the date of this letter, the disputed account has been closed and no further amount is owed

I am responding to the consumer complaint filed with your office by [redacted] Ms [redacted] complaint regards unpaid tolls and fees owed to our client, the [redacted] ***.On July 29, 2010, a vehicle with [redacted] license plate [redacted] , registered to Ms [redacted] incurred one toll on the [redacted] On August 18, 2010, [redacted] mailed Ms [redacted] a statement for $3.60; the amount of the toll incurred When no response was received a second invoice was mailed September 18, for $which included a $late feeA Past Due Notice was mailed on October 18, for $which replaced the late fee with an $past due feeTwo additional Past Due Notices were mailed to Ms [redacted] on November and December 18, On August 18, and September 18, 2011, [redacted] mailed Ms [redacted] two additional notices for $and $respectively which included a newer toll from January 9, 2011, reduced the past due fees to $each and added a $mail fee for eachEach of these statements was mailed to the registered address for the plate – [redacted] When no response was received to the seven notices, the account was referred to the firm for collection on October 24, Notices were mailed to Ms [redacted] on October and December 2, 2011, December 27, and January 24, A firm skip trace on February 13, located a possible new address based on the registration of [redacted] ***New letters were mailed to this address on February 14, and March 14, Ms [redacted] contacted the firm on September 11, and was advised of the toll usage and amount owedOn that phone call, Ms [redacted] stated she would call back and pay the balance.On April 13, 2016, the firm located a new address for Ms [redacted] of [redacted] and mailed additional statements between April and August 4, As of the date of this letter, no payment or correspondence has been received by either the firm nor the ***The amount of $remains due and owing

Mr [redacted] states on the complaint that he never received the original invoices for the unpaid tolls and charges from our client, the Harris County Toll Road Authority (HCTRA), and that the added collection fees are excessive In reviewing Mr [redacted] ’s complaint, we located two delinquent accounts for vehicles owned by Mr [redacted] The first account is for Texas license plate [redacted] From October through November 15, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas license plate [redacted] registered to [redacted] On November 23, 2016, HCTRA mailed an invoice in the amount of $37.00; the amount of the tolls and administrative fee of $On November 15, 2016, HCTRA recorded three additional tolls HCTRA mailed a second invoice on November 23, in the amount of $36.25; the amount of the tolls and administrative fee of $From November through November 23, 2016, HCTRA recorded three more tolls On November 30, 2016, HCTRA mailed an invoice in the amount of $38.25; the amount of the tolls and an administrative fee of $ All three invoices were mailed to the registered address at the time of the violations per the State of Texas DMV – [redacted] , TX HCTRA recorded a mail-return on all three noticesThe invoices were referred to the Firm for collectionsOn February 23, 2017, the Firm mailed a collection notice in the amount of $237.50; the combined amount of the tolls, administrative fees and additional collection fee of $($for each invoice) The notice was mailed to the registered address - [redacted] , TX The firm did not record a mail-returnThe second account is for Texas license plate [redacted] From April through May 21, 2017, HCTRA recorded six tolls incurred by a vehicle with Texas license plate [redacted] also registered to [redacted] On May 10, 2017, HCTRA mailed an invoice in the amount of $38.25; the amount of the three tolls incurred on 4/23/and an administrative fee of $ On June 1, 2017, HCTRA mailed an invoice in the amount of $38.25; the amount of the tolls incurred on 4/23/and two on 5/21/along with an administrative fee of $ The invoices were mailed to the registered address – [redacted] Austin, TX HCTRA did not record any mail-returnWhen no response was received by HCTRA, the invoices were referred to the Firm for collectionsOn January and January 24, 2018, the Firm mailed collections notices in the amount of $160.50; the amount of the tolls, administrative fee and a collection fee of $84.00, $for each invoice Both notices were mailed to the registered address - [redacted] Austin, TX We contacted Mr [redacted] to discuss the account Mr [redacted] stated he was not aware of the balance of $for license plate [redacted] The complaint was in reference to license plate [redacted] which he has since paid the invoices in full He stated that he received no notifications from either license plate We explained that all notices were mailed to the registered address of the vehicles We provided the information to Mr [redacted] for plate [redacted] , and we are currently reviewing the account for possible resolutionTell us why here

I am responding to the consumer complaint filed with your office by [redacted] Mr [redacted] ’s complaint regards unpaid tolls and fees owed to our client, the EPublic Highway Authority (E470).On September 5, 2015, Erecorded one toll incurred by a vehicle with Colorado license plate [redacted] registered to [redacted] On October 9, November and December 9, 2015, Emailed statements to the address provided by the DMV – [redacted] ***.When no response was received to the three notices, the account was referred to the firm for collection Four notices were mailed to Mr [redacted] on January 12, February 10, March and April 11, for $28.45; which included a $collection feeEmailed a Civil Penalty notice to Mr [redacted] on May 9, for $53.45; which included a $Civil PenaltyEagain mailed notices on June 9, July and August 9, 2016; again for $Eissued a Hearing Officer’s Final Order on September 9, for $73.45; which included a $Adjudication FeeEmailed a final notice to Mr [redacted] on October 9, Mr [redacted] first contacted the firm on June 5, and was advised of the charges with EHe stated that he would review his bank statements and send them in for reviewWhen Mr [redacted] called the firm again on September 28, 2017, he stated that he had paid an amount through the firm’s website to LGBS Northwest ParkwayOn this call, the agent advised she did not see a payment made on his EaccountShe advised that he could dispute by sending in his proof of payment for reviewMr [redacted] asked how we track his payment and the agent advised that she would be able to see it in our system notes, but that was the extent of her knowledge We do note that the agent should have advised Mr [redacted] on the second call that the payment to Northwest Parkway would not have covered the amounts owed to E We have reviewed the call with the agent for training purposes.Upon receipt of this complaint, we reviewed this account with E The Ealso shows no record of payment for the toll and feesWe did confirm the payment to the delinquent Northwest Parkway account from June Northwest Parkway is a separate toll agency from E A payment to Northwest Parkway would have no impact on any amounts owed to E As of the date of this response, no payment for the above Eaccount has been received by the firm nor EAs Mr [redacted] was properly noticed by both Eand the firm, the amount of $remains due and owing

I am responding to the consumer complaint filed with your office by [redacted] * [redacted] Our law firm represents the State of Oregon Circuit Courts in handling collection of their delinquent fees and fines We received delinquent account from the Court and our skip tracing investigation inadvertently led us to complainant, who has the same name as the delinquent account holder Complainant’s address has been removed from our system and he should receive no further correspondence from our firm regarding these accounts We apologize for any inconvenience to Mr [redacted] If you have any further questions or comments please contact the undersigned

Mr [redacted] : On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about February Your complaint is in regards to a civil traffic infraction owed by [redacted] * [redacted] to our client, the Clerk of Court for Pasco County, FL (“Clerk”)Your complaint alleges that we are contacting you about Traffic Case No [redacted] issued on or about April which belongs to a [redacted] You allege the Clerk’s records are incorrect and you are not the responsible partyOur records indicate [redacted] and [redacted] share the same date of birth and driver’s license numberOur records also indicate another known alias for [redacted] is [redacted] Lastly, the vehicle tag associated with the citation is a Maryland tag and [redacted] has a history of residing in MarylandIf you feel this citation does not belong to you, you may call the Clerk’s office at [redacted] and verify the citation information and/or request a hearing on this matterIn the meantime, a stop work status will be placed on this account for sixty days from the date of this letterI hope this will be sufficient to satisfy your inquiryIn the event you need additional information, please do not hesitate to contact meMy direct dial is [redacted] Sincerely, [redacted] ***