Crosstown Auto Body

I am responding to the consumer complaint filed with your office by [redacted].  Ms. [redacted]’s complaint regards amounts owed to our client, the 91 Express Lanes, owned by the Orange County Transportation Authority (OCTA), located in Los Angles, California area.   From August 21, 2015...

– August 25, 2015, a vehicle with California plate [redacted], registered to Ms. [redacted] incurred 2 tolls on the 91 Express Lanes. Two notices were mailed to Ms. [redacted] for each toll transaction to the registered address for the plate – [redacted]When no response was received to the notices, the account was referred to the firm for collection on November 30, 2015. The firm mailed three notices to Ms. [redacted] on December 9, 2015, January 12, 2016 and April 19, 2016 for $257.85, the amount of the tolls incurred plus penalties for continued non-payment.Firm system notes show that we received a dispute from Ms. [redacted] on February 1, 2016. This dispute was reviewed with OCTA and our client determined this payment was paid to a different agency (The Toll Roads) and not to OCTA for this toll usage. The firm mailed a reply to Ms. [redacted] explaining this information on February 22, 2016.Ms. [redacted] contacted our office on March 11, 2016 and asked for a reduced amount to settle the account. The agent explained that we do not have the authority to reduce the penalties and Ms. [redacted] stated she would call back to pay at the end of the following week. Ms. [redacted] contacted the firm again on March 21, 2016 and the agent explained the amount due. Ms. [redacted] asked if she could make payments of $50.00 per month and the agent advised that she could mail that in to the PO Box. We have received no further correspondence or payment from Ms. [redacted] regarding these tolls. As of the date of this response, the outstanding balance of $257.85 remains due and owing.

As we previously stated: As required by law, all notices of the violations and the hearing citation were sent to Ms. [redacted] and the registered addresses for her vehicles.  It is Ms. [redacted]’s responsibility to maintain a correct address with the DMV.  Both HCTRA and the firm complied with the legal requirements to notify Ms. [redacted] of her violations.  The last notice sent to Ms. [redacted] by the Firm was February 20, 2015The balance owed by Ms. [redacted] on the 2006 Chrysler is $2130.50.  There will be no reduction in the amounts owed.

Complaint: [redacted]
I am rejecting this response because:I was never given a chance to contest the tickets. I had moved to Minnesota after selling the car. I filed a change of address with the post office. I never received the notices mailed to my previous address.What documentation does the city of Chicago consider acceptable for proof of sale of the vehicle? I do not have records for that time period but, could letters from people in Minnesota and Illinois that I was not in Chicago and did not have the vehicle.
Regards,
[redacted]

Mr. [redacted] is incorrect  - The HCTRA notice was mailed to the registered address for the vehicle – no return mail was received to that notice.  The firm’s notice was mailed to that same registered address and returned by the postal service.  This makes sense as the firm’s notice was mailed in June during Mr. [redacted] stated time of deployment overseas.Mr. [redacted] needs to provide proof of the time he was deployed overseas.  Once received, HCTRA will remove the collection fees assessed and he will be able to pay the $35.75.  He can mail that documentation to: LGBS – Toll Road Dept., [redacted]

Please see attached.  Thanks!On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint received from the Revdex.com on or about 11 February 2016. Your complaint is in regards to customer service issues. The Firm will review the telephone recordings and take...

the appropriate action as necessary. Thank you for bringing this to our attention.

Complaint: [redacted]
I am rejecting this response because:
I need a letter stating Linebarger & City of Chicago has not and will not report this erroneous debt associated with my name to any credit reporting or 3rd party agency.[redacted]

Complaint: [redacted]
I am rejecting this response because: The HCTRA never contacted me until 12 years later, because I would have handled this at that time. I, like everyone else, only keep documentation for 7 years. This makes it impossible to cross check their claims. They do not send certified mail, because they would probably rather you not get the mail so they can charge 50 times the original amount. Like I said, the tolls were $9.00, and now they are trying to run up the bill to $456.25. I suggest other people that have this issue, research the internet. I've also read there are class action lawsuits being started against this law firm for their unethical practices. Many news outlets have done stories on them, so the information is readily available. Here's a site with some info: https://[redacted] Also, the "unable to register your vehicle until this matter is resolved" threat, applies to only that vehicle. In my case, I've had 5 different vehicles since, because this was from 12 years ago. The government officials that have allowed this process to be created and continued, need to be held accountable for their actions. My suggestion is to vote them out of office. The American people are tired of being taken advantage of, it's time to come together for change.
Regards,
[redacted]

Please see the attached response.

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On August 21, 2015, E470 recorded two tolls incurred by a vehicle with Alabama license plate...

[redacted] registered to [redacted].  Between September 26 and November 26, 2015, E470 mailed three notices to Mr. [redacted] for the toll usage and a $5.00 late charge. The notices were mailed to the registered address – [redacted].When no response was received to the three notices, the account was referred to the firm for collection.  Four notices were mailed to Mr. [redacted] on December 29, 2015, January 28, February 29 and March 29, 2016 for $31.30; which included a $20.00 collection fee.Additional penalties were added to this account resulting in E470 mailing an additional six notices to the above address. Upon receipt of this complaint, we reviewed this account with E470. The E470 system notes show that their internal court research found another account in Mr. [redacted]’s name and sent an email to him with the toll details on August 5, 2016. Our review located a second customer account found to have been created on August 24, 2015 for his new Colorado plates on this same vehicle. Unfortunately, the two tolls from the Alabama plate were not captured and included in this account.  E470 notes show that all of the fees were waived on August 24, 2016 and the two outstanding tolls should have rolled over to Mr. [redacted]’s customer account on the same date. A system error prevented this from happening at that time. Due to Mr. [redacted]’s complaint, we were able to review the account, have the fees waived and the tolls moved over to his customer account. The account is now closed and no further amount is due at this time.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I made arrangements directly with THEA since they were able to confirm that there was an error with my address on file.
Regards,
[redacted]

See attached.  Thanks.