Crosstown Auto Body

We apologize that our initial response was not perceived as satisfactory.    Please understand that our law firm is contracted to assist the State of Iowa in handling their delinquent and unresolved citations.    In our capacity, we do not serve any prosecutorial function on behalf of the County Court nor the State of Iowa.   As a result, we have no independent ability to modify or adjust anything relating to the citation – including balance due or responsible party. We have confirmed with the Court that the citation and balance due in this matter remain open and unresolved.    Our confirmation and verification efforts reflect that your name, date of birth and previous address all match the information received from the State of Iowa as it relates to the outstanding citation. We encourage you to communicate with us directly to further discuss this matter and attempt to move toward resolution.  As an alternative, you may also communicate directly with the Henry County Clerk of Courts at [redacted]) to obtain additional information from the official court file relating to this matter.

I am responding to Mr. [redacted] complaint in regards to the unpaid tolls and fees owed to our client, the Harris County Toll Road Authority (HCTRA).On August 13, 2015 and on February 26, 2016, HCTRA recorded three tolls incurred by a vehicle with Texas plate [redacted] registered to Mr. [redacted]....

 On, March 8, 2016, HCTRA mailed Mr. [redacted] a first and final notice for $38.25; the amount of the tolls incurred with a $33.00 administrative fee.  The notice was mailed to the registered address- [redacted].When no response was received, the account was referred to the firm for collection.  On May 17, 2016, the firm mailed out the first notice for $80.25;  which included a collections fee of $42.00.  On July 7, 2016, the firm mailed out a second notice, again for $80.25.On October 14, 2016, Mr. [redacted] called in to discuss the account with an agent.  Mr. [redacted] was informed the balance in collection, $80.25, was due in full.  The agent informed Mr. [redacted] if he did not agree with the balance, he may request to be set up for an Administrative Hearing.  The agent explained an additional citation fee of $50.00 will be added and the citation will be mailed out the to the registered address of the vehicle.  Mr. [redacted] agreed to be set for hearing.On October 26, 2016, a Notice of Issuance of Citation with a schedule hearing date of December 13, 2016 was sent by regular and certified mail to Mr. [redacted] in the amount of $130.25; which included the citation fee of $50.00.  The Citation was mailed to the registered address- [redacted].When Mr. [redacted] did not appear to the hearing,  the Administrative Hearing Officer found him liable in the amount of $315.25; which included an additional hearing fees of $185.00.  The balance is due in full.On December 22, 2016, we spoke with Mr. [redacted] and again stated he never received a notice.  We explained all notices were sent to the registered address of the vehicle, including the citation.  We also explained that our agents attempting to contact him prior to the hearing.  The agents left messages on his voicemail but Mr. [redacted] did not return their calls.  The balance is due in full but explained a payment plan may be offered.  Mr. [redacted] stated he is already in contact with HCTRA management and will attempt to resolve the balance with the client.

Please see attached.  Thanks.On behalf of Linebarger Goggan Blair & Sampson, LLP (“Firm”), I am responding to your complaint filed on or about 30 March 2016. Your complaint is in regards to a civil traffic violation owed by [redacted] to our client, the Clerk of Court for Duval...

County, FL (“Clerk”).Your complaint alleges we are harassing you for the collection of fines and fees owed on Citation No. [redacted]. The Clerk’s office hired our Firm pursuant to Florida Statute 28.246(6) for the collection of accounts receivables which have become delinquent. The Clerk’s office forwarded Case No. [redacted] (Citation No. [redacted]) to my Firm as payment on this had become delinquent.Attached you will find copies of the court docket on the Clerk’s website indicating Citation No. [redacted] remains outstanding and was referred to my Firm for collections. I also attach a copy of the traffic citation which can be found on the Clerk’s website. Lastly, I attach a copy of a search conducted on Mr. [redacted] driver’s license which shows two suspensions, the first of which is for Citation No. [redacted]. Mr. [redacted]’s driver’s license is currently suspended. Knowingly driving on a suspended license in Florida is a violation of Florida criminal law. Lastly, the Firm does not report traffic citations to the credit bureaus.If you wish to dispute this citation, you may call the Clerk’s office at ###-###-#### from 8:30 to 4:30, Monday – Friday and request a hearing on the matter.

We
have contacted Ms. [redacted] regarding
making the payment.  We consider this matter closed.

Mr. [redacted] states on his complaint that he was not the owner of the vehicle and license plate in question.  We asked our client to review the account.  They have confirmed the license plate number captured violating was misread by their system and Mr. [redacted] is not liable for the violations....

 The account in collections has been noted and updated.We attempted to contact Mr. [redacted] to inform him of the resolution and left a voicemail.  We apologize for the inconvenience and thank Mr. [redacted] for bringing the error to our attention.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I called the attorney's office as stated by Mr. [redacted] unfortunately, his office was less than helpful in telling me who the medical office that the amount of $580 was due to or for what date of service. I had to call various medical offices in research of this matter and tracked down the medical office. I have made payment arrangements directly with the medical office and will be paying them directly. Therefore will not be conducting any business with this attorney/collection office in the future.
Regards,
[redacted]

When taking credit card payments on accounts referred to our firm we have a policy in place that requires the cashier to speak directly to the person to whom the credit card belongs.  In this case, the cashier spoke directly to Ms. [redacted] when taking the payment, and recordings of the...

conversation confirm the payment was voluntarily made.  As such, and due to the time that passed between the payment and the request to refund the payment, Ms. [redacted] was unable to receive a refund.  We do go to great lengths to ensure credit card payments are being made by the person to whom the credit card belongs, and voice recordings are a part of the security procedures.  Unfortunately, there are times when a person agrees to make a payment on behalf of a third party, and afterwards come into dispute with that third party.  When this occurs, the proper recourse is to seek re-payment from the third party on whose behalf the payment was made.   Should Ms. [redacted] have any additional information she would like us to consider we will be happy to do so, however, our options are limited at this time due to the recordings of the conversation and passage of time since the payment.Best regards,Linebarger Goggan Blair & Sampson, LLP

A copy of the original notices sent by E470 have been emailed to Mr. [redacted].  As these notices were properly mailed by E470, the amounts owed will remain due and owing.

We have communicated with the State of [redacted] relating to your complaint.   The State of [redacted] confirms that the sum of $79.38 remains due and payable for a speeding offense dated December 26, 2004.   Because our law firm does not serve any prosecutorial function on behalf of...

the court, we have no ability to modify or change any information relating to the citation.   In the event this matter is disputed, you must go through appropriate court procedures to do so.That court is:[redacted] 
 [redacted] [redacted]             
 [redacted]                     
 [redacted]              
 [redacted]                    CallSend SMSCall from mobileAdd to SkypeYou'll need Skype CreditFree via Skype

According to our client, the [redacted] Tunnels (ERT), after a reviewing the license plate on the account, the plate was misread and Mr. [redacted] was mistakenly billed for the toll that occurred on a vehicle with similar a plate.  ERT has pulled the account from collections and Mr. [redacted]...

is no longer responsible.We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the E470 Public Highway Authority (E470).On August 28, 2015, E470 recorded four tolls incurred by a vehicle with Colorado license plate [redacted]...

registered to [redacted]. On October 2, 2015, E470 mailed Mr. [redacted] a statement for $9.20; the amount of the tolls incurred. On November 2, 2015, E470 mailed Mr. [redacted] a new statement for $14.20; which included a $5.00 late charge. A third invoice was mailed by E470 on December 2, 2015 again for $14.20. The notices were mailed to the registered address and the address Mr. [redacted] noted in his complaint – [redacted] [redacted].When no response was received to the three notices, the account was referred to the firm for collection.  Three notices were mailed to Mr. [redacted] on January 5, February 3, and March 3 for $34.20; which included a $20.00 collection fee. Additional tolls were incurred on March 5, 2016 and a new notice was mailed on April 4, 2016 for $41.30.On May 2, 2016, E470 mailed a Civil Penalty Assessment Notice to Mr. [redacted] for $76.05; which included newer toll usage and a $25.00 Civil Penalty. E470 mailed an additional statement for $76.05 on June 2, 2016. On July 2, 2016 E470 mailed a second Civil Penalty Assessment Notice to Mr. [redacted] for $101.05; which included a second $25.00 Civil Penalty. E470 mailed a third Civil Penalty Assessment Notice to Mr. [redacted] on August 2, 2016 for $126.05; which included a third $25.00 Civil Penalty.On September 2, 2016, E470 mailed a Hearing Officer’s Final Order to Mr. [redacted] for $152.55; which included newer toll usage and a $20.00 Adjudication fee. An additional statement for $152.55 was mailed on October 2, 2016. On November 2, 2016, E470 mailed a second Hearing Officer’s Final Order to Mr. [redacted] for $172.55; which included a second $20.00 Adjudication fee. On December 2,2 016, E470 mailed a new Civil Penalty Assessment Notice and a Hearing Officer’s Final Order to Mr. [redacted] for $217.55; which included an additional $25.00 Civil Penalty and a $20.00 Adjudication fee.When this complaint was received on January 17, 2017, we reviewed this account with E470. According to our system notes, a single phone call was attempted to reach Mr. [redacted] once per week, not daily or hourly as he suggests. Mr. [redacted] contacted the firm on January 14, 2017 and the agent expressed to Mr. [redacted] that we could not waive fees nor lower the balance, but that he was able to contact E470 to set up a payment plan. The E470 notes show that Mr. [redacted] contacted them via phone on January 16, 2017 and their customer service located an older ExpressToll account in his name. The reason the above toll usage was not billed through this ExpressToll account was due to the fact that Mr. [redacted] had never associated the license plate [redacted] to his account. On the call with E470, the agent waived all of the fees and Mr. [redacted] paid the remaining balance due. As of the date of this letter there is no further amount due on this account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for working with me on this issue - I can't imagine your job is easy.
Regards,
[redacted]

Ms. [redacted], our law firm has been hired to collect debt for outstanding parking, red light/camera speed tickets for the City of Chicago.  The two red light tickets you paid are part of your debt owed to the City of Chicago.  You have additional tickets that you may also view on...

the City of Chicago web site:  Illinois plate [redacted], ticket # [redacted], issued on 9-5-2001, amount due is $122.00. The above license plate was registered at [redacted]., in [redacted].  The City sent four notices to the address of record from 9-30-01 thru 7-29-02. In addition, you have five tickets issued to Illinois plate [redacted], address of record [redacted], [redacted] for three of the tickets and two tickets had the address of [redacted].  The City sent five to ten notices on the tickets listed below to the address of record. Ticket # [redacted], issued 7-4-2002, amount due $122.00 Ticket # [redacted], issued 10-4-2002, amount due $244.00 Ticket # [redacted], issued 8-18-2003, amount due $73.20 Ticket # [redacted], issued 5-18-2204, amount due $122.00 Ticket # [redacted], issued 9-5-2002, amount due $73.20 I have attached print outs from the City of Chicago system for your review. Please contact me, if you need additional information. [redacted] Director of Collections Linebarger Goggan Blair & Sampson, LLP [redacted]

I am responding to the consumer complaint filed with your office by [redacted]. Mr. [redacted]’s complaint regards unpaid tolls and fees owed to our client, the Northwest Parkway (NWP).From October 3 to 20, 2013, a vehicle with Minnesota license plate [redacted], registered to Mr. [redacted]...

incurred four tolls on the Northwest Parkway.   On October 25, 2013, NWP mailed Mr. [redacted] a statement for $14.80; the amount of the tolls incurred.  When no response was received a second invoice was mailed November 25, 2013 for $20.15 which included 2 newer tolls and a $0.60 mail fee. A third statement was mailed on December 25, 2013 for $30.75 which included a $2.50 late fee for each of the 4 older tolls and an additional mail fee. On January 25, 2014, NWP mailed a Past Due Notice to Mr. [redacted] for $126.35, which replaced the 4 late fees with a $25.00 past due fee and added 2 late fees for the newer tolls. All of the notices were mailed to the registered address – [redacted], Minneapolis, MN 55407.When no response was received to the four notices, the account was referred to the firm for collection on February 25, 2014.  Two notices were mailed to Mr. [redacted] on February 27 and March 27, 2014 for $146.35, which included a $20.00 collection fee.  On April 13, 2016, the firm received a possible new address of [redacted], Minneapolis, MN 55418. Two additional notices were mailed to this address on May 2 and June 9, 2016. Mr. [redacted] contacted the firm on May 10, 2016 and requested details of the toll charges. The agent provided all of the charges. Mr. [redacted] stated that he co-signed for this vehicle and wanted documentation. The agent asked for Mr. [redacted] to make his request in writing so that this could be reviewed by our client. The firm received a request from Mr. [redacted] on June 20, 2016 and sent all of the documentation for the toll usage to him on June 27, 2016. Mr. [redacted] contacted the firm again on July 14, 2016 and stated the notices were mailed to the wrong address. The agent explained that the original notices were mailed to the registered address. In an effort to settle the account, the agent offered to waive 80% of the past due fees as we are allowed, but Mr. [redacted] refused and continued to dispute the charges.Upon receipt of this complaint, all of the above information was verified with NWP. Mr. [redacted], as a co-registrant of this vehicle, was properly noticed at the registered address. As of the date of this letter, no payment has been received by NWP or the firm. The amount of $146.35 remains due and owing.

Mrs. [redacted] has a total invoice balance owed to HCTRA in the amount of $1,038.14 for EZ-TAG lane violations.  There were 42 tolls that were not charged to an account and 14 separate invoices mailed to the registered address.  This was not resolved with HCTRA and sent to collections.We spoke...

with Mrs. [redacted] and she stated she had an active account when the tolls occurred.  After researching with HCTRA,  Mrs. [redacted]’s account was suspended due to a negative balance during the time of the tolls and has previously had her account suspended a total of 14 times.  According to HCTRA, the balance is due in full.  We informed Mrs. [redacted] of the results and offered a payment plan as a resolution.  She has accepted the payment plan offer and we are currently in the process of setting it up.

We reviewed this account upon receipt of Mr. [redacted]’s complaint.  Our system attempted to locate a better address for the account and Mr. [redacted]’s address in Michigan was located as a potential new address.  This was incorrect and the address has been removed.  Mr. [redacted] should...

not receive any further notices as regards this account. We apologize for the inconvenience and appreciate Mr. [redacted] bringing this to our attention.

Complaint: [redacted]
I am rejecting this response because:Mr. [redacted] never owned a Nissan, and the license plate number mentioned was never on any of his vehicles. Furthermore, the date of birth the firm initially gave us was for someone much younger than Mr. [redacted]. We ask that they provide proof of their claims 
Regards,
[redacted]

Please see the attached response.  I am responding to the consumer complaint filed with your office by [redacted]. Our law firm is contracted with the Los Angeles County Treasurer-Tax Collector Revenue and Enforcement Division for collection of delinquent accounts owed to Los Angeles...

County agencies.    Ms. [redacted]’s complaint regards amounts owed to our client, the Los Angeles County Department of Health Services (LADHS). This account was placed with the firm for collection on January 20, 2016.  The initial address of for billing on the account was [redacted].  Our office found a new address for Ms. [redacted] and a Notice of Outstanding Liability was mailed on February 10, 2016. Ms. [redacted] contacted our office on February 22, 2016 and stated that this charge was paid in full.  In response to the complaint we have contacted the LADHS which has confirmed one account (015143308012044) in the name of [redacted] dated May 26, 2014 with a total amount due of $580.00.  We have requested that Ms. [redacted] send in proof of that payment so that we could review it with the client.  As of the date of this letter, neither correspondence nor payment has been received.