Cvr Associates Inc

Complaint: [redacted]
I am rejecting this response because: waiting for further information from business on this matter. 
Regards,
[redacted]

Janice,We received the item damage after he installed the part. This was explained to the client. If the item was broken why was it installed? I have not way of knowing what happened. I am not able to refund a damage part that was installed and is now used.

First and foremost, I  do apologize for the inconvenience.  This order was placed on 3/22. On 3/31 the client called to inquire about the core deposit. An email was sent to the appropriate dept to request the return authorization from the manufacture. On 4/6 we sent the return...

authorization form to the client. The estimated delivery time is 4/13 to be delivered back to the manufacture. Once reviewed from manufacture, they will release the fund to us and we will issue a refund.

An exception needed to be made because the client refused to allow us to troubleshoot the issue and wouldn't send pictures showing the issue. At this time, the refund has been issued in full, and we consider the matter closed. 01/30/18 - 11:33AMALAction: refund $144.75; Reason: Successful; Note: 9007HLC-G7S (shipping) / Refund for return, by Marge Mo

I am rejecting this response because:
I am refusing to come out of my pocket to pay for this. Furthermore, these wheels and tires shouldn'tbeen sold to me with this problem. I  assume they check there products before they send them to there customers. If they want this service done, they should pay for it in advance or take these wheels and tires back and do it themselves. Also I have not been compensated yet for the balancing and Shipping I have paid.

Complaint: [redacted]
I am rejecting this response because: The seller claims that the lamps would last 70,000 hours, outlasting the rest of the vehicle life and has not respond to that, however the sellers will offer a discount, what kind of discount? I am not sure I should be buying these lamps due to the fact that these headlamps were nothing but trouble, obviously they can't stand the heat
Regards,
 [redacted]

The refund as applied on 4/29 in the amount of $139.95. Elizabeth

We apologize for the inconvenience with this order.  We failed to handle this issue correctly, and effectively, to the determent of the client.  Based on the UPS tracking details that we provided, we are seeing no movement of the...

return:[redacted]/track?track=yes&trackNums=[redacted]  However, this is not due to any fault of the client.  Therefore, a refund is being processed in the amount of $176.50.  Once this is processed, I will email the client directly with resolution, and apology.

At this point we are simply waiting for 1 full kit to be returned and the client will be provided a full refund.  By one full kit we are expecting a return of a front bumper, rear bumper and side skirts. The RMA and prepaid label the client received on 5/20 is what should be used for the...

return.  Upon receipt of this return we will provide the client his full refund.

We processed a refund on 2/23/15 in the amount of $174.20. If there is anything we can do, please let me know.I apologize for any inconvenience.

[redacted],The wheel locks are in stock, the rims are on back order for about 10 weeks out. I apologize for the inconvenience. This order is non cancel-able since it is a custom order. Elizabeth GConsumer Relations Mgr.[redacted]

We are very sorry that the product received does not work on the clients vehicle. We have started the return process to provide the client with a full refund. The client will receive a prepaid return label along with a return authorization no later then Tuesday.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and yes I received the return paperwork and shipped the seat covers out on 7/24.  I'm currently waiting for the manufactuer to receive and CarID to issue my refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We apologize for the issue the client is facing. The items are shipping from two different locations, which is why the shipping cost looked high. The cancellations were requested on the 15th, but the emails the client received were confirmations that the request to cancel the order was made. An item...

is not confirmed as canceled UNTIL the manufacturer confirms they have canceled it. This information is seen below... When you request a cancellation of an order or a part, please note that it takes time for a manufacturer to cancel an order. This process may involve voiding orders in computer systems, removing items from backorder logs, having operations personnel pull items from production schedules and sometimes stopping orders at the shipping dock. Also note that sometimes products ship more quickly than expected, so we recommend that you do not purchase alternative products until receiving final confirmation of your cancellation. While we were able to confirm cancellation on one item, the hose had already shipped. When the client called us, he was extremely abusive and threatening to our reps. We advised him via email to accept the hose, and we would set up a return the correct way with the return paperwork, and issue a full refund as an exception. The client chose to refuse the delivery anyway, and demanded an immediate refund. The item was returned back to the manufacturer this morning and the refund has already been issued. We consider this matter closed as the client has been refunded in full.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[redacted],Can the client forward me the communication between our Agent. I certainly want to look into this? [redacted] Consumer Relations Manager###-###-####

The core labels had been issued on 5/10.  Once received the client has been refunded for the core on 5/17/2016.

I apologize for the issues the client is facing. Our customer support team is available Monday through Friday from 9AM to 8PM. We also have an online option to request a return or a warranty. We understand that sometimes there can be a long wait, but we also offer a callback option. Regarding the...

lights, there are installation instructions on the product page, and we have a tech desk that is able to provide installation instructions upon request, and so is the manufacturer, Spyder. They also have installation instructions on their website. Unfortunately we are unable to exchange or replace a damaged item that the client damaged himself. Furthermore, there is a 30 day return period for new and uninstalled items, and we are outside of that. We can't exchange under a warranty either as the client advised that he broke the lights. We can give the client a discount on a replacement set but we can't send out a replacement set at no charge.

In my response, I did indicate that the refund was in process for PO# [redacted]. Effective 3/24/15, we finalized a refund in the amount $1,804.47. It may take 3-5 business days to process and reflect at his bank. Any questions or concerns please let me know.