Cvr Associates Inc

We are very sorry the client is experiencing issues during installation. This product typically does not show the issue this client is detailing. We have set up a return to have this taken back and the client refunded. The client will receive a return authorization and prepaid shipping label within...

2 business days.  Upon receipt of the product back we will proceed with refunding the client in full.

[redacted],We emailed him the prepaid label along with the return authorization. Per [redacted] the item is expected back at the manufacturers on 2/2/15.We will refund the customer the full amount., it appears he requested to cancel during item being in transit. I apologize for the...

inconvenience. [redacted]Consumer Relations Mgr. ###-###-####

[redacted] order would unfortunately not properly fit on his vehicle. Due to this alternative options were going to be offered however the agent [redacted] and the client could not seem to connect. That being said the client requested the order to be cancelled. His money was refunded on 11/16/2015 in...

the amount of $1263.71.

The client advised us they got the wrong part number. We asked what part number the client received, and she was unable to tell us. We requested the email address used to send the pictures, but that didn't come up either. We have no problem processing a return, but if we are going to tell the...

manufacturer that they shipped the wrong item, and therefore they need to pay for the shipping, then in the very least, we need to be able to tell them what incorrect part number they shipped. We do state in our return policy that pictures may be requested. Please see below...DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTSWe all know that accidents happen sometimes. If your product(s) arrive defective, damaged, or simply incorrect, please contact our customer service depart as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier. Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request. We have requested the return paperwork, and will email it to the client as soon as it is available to us. Once the item is returned back to the warehouse, we will issue a full refund.

The return paper was emailed to her on 7/23. According to the UPS website the following UPS labels [redacted] & [redacted] are out for delivery to the manufacture on 7/29. Once received at the manufacture's end, the items will be inspected and an outcome of the...

refund will be email to the client. If I can be of further assistance, let me know. Please find my contact details listed below.

This client has experienced a few issues with his order.  The client has received the incorrect item as well as it being lost in transit. At this point the most recent item was delivered on 3/08/2016, this was unfortunately the incorrect product.  Once the item was received the client...

informed us of the incorrect product and we have set up the product to be returned for a full refund.  The client can expect his return label and return authorization within the next 24 hours.

[redacted]I personally arranged to have this part picked up by him which he agreed to. Please reconfirm with him on his concerns.

We have issued a refund in full as requested by the client. We apologize, but we do not discuss internal business matters with clients. As he was refunded in full more than a month ago, we consider this matter closed.

The refund was just done on 8/27, please allow 3-5 days for your bank to credit this back. If after this date you receive no refund then contact me.Regarding the return, PER UPS [redacted], we show no progress. We sent this to you regular mail on 8/21. Please provide an email address we can send the return paper work to expedite this for you.

We emailed him the return authorization and return label for him to return the item. He never used it, instead he sent them via USPS [redacted], which is in transit.Once the manufacture receives the item, they will inspect it then release a refund if applicable. Please be...

advised that we never denied the return from the customer.

I apologize for the website error, after reviewing this further I notice the site has not been updated. I submitted to rush this as soon as possible and I thank [redacted] for bringing this to my attention. At a token of appreciation, I sent via email to [redacted] a $15.00 gift card. If there is...

anything I can do, please find my contact details for reference below. I can also help with her next purchase and ensure a discount if applicable on the item.

A second return label was emailed to the client on November 3rd. Both items are in transit back and the refund will be issued. But again, this was not a phone order. There is no sales rep assigned to it, and there is an IP address as opposed to a phone order notification. If this was done with a sales rep, there would have been a sales rep in the order. It would not be blank (please see screen shot below). The client actually emailed us assuming the discount was automatically applied and at that time was advised about this item not being eligible for a discount. I'm sorry that the client disagrees with our policies and procedures, but in certain cases photos are necessary.

As the part just got back to the mfg on Friday the 20th, the refund was issued today. It may take your bank or CC company 3 to 5 business days to make the funds available to the client. Proof of refund email has been sent and can be seen below.  DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote01-23-2017 05:01:27 PM79.95[redacted]Refund50076 (shipping) / Refund for return, by Marge Mo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is a decision a agree to disagree with.

While we apologize for the client's perceived handling of this order, he has already been refunded in full. As he requested to change to a different item, and it had already shipped out, we are unable to reroute it back. Below are the proof of refund transactions. One was for [redacted], but one was a...

credit card transaction as well. The bumper is still on it's way to the client, as I stated previously because we can't reroute it. As he has already been refunded, we will set up return paperwork so he may ship it back at no cost. Should he choose to keep it, he would need to pay the [redacted] bill that has been sent to him. He used extremely abusive language with several of our reps. Per our phone records, none of our agents hung up on him. There is one call drop, but that is not a hang up on our end. As the client has already been refunded in full, we consider this matter closed.

I am waiting on the item being returned to the manufacture. I apologize but I am follow up. Keep this open.

Complaint: [redacted]
I am rejecting this response because: I disagree with the comment that the sales person told me before placing  the order that the sales was final and could not be cancelled, that is not true.  When I got the e-mail telling me of the shipment date, I  immediately sent a e-mail expressing my dismay and in that e-mail inquired immediately the same day the order was place about cancelling he order because I was not happy.  They apologize for the delay and still did not address my wanting to cancelled the order and have my money returned.  I was not made aware of the non cancellation policy in a response e-mail after my several inquireis into cancelling it. The reponse e-mail or written in a matter of fact tone with no caring to the me the custromer.  It waqs written as and there is nothing you (Me the consumer) can do about.  That is the reason I turn tro the the Revdex.com for some sort of relied or an arbitratore.  As I stated, if I had researched the company before hand through the Revdex.com, I would not have done business with this company based on the numerous complaints on file regarding treatment of his customers and the delivery dates not as promised Thank you for your assistance in this matter.Sincerely,[redacted]   PSI have held on to the varies e-mails that I mentioned along with dates and time/
Regards,
[redacted]

This client has been provided a full refund on his order.  There was no shipping charge as shipping was free.  The client had paid ans was refunded $199.90

I left you a couple of voice mails on this matter with my purchasing 4 brand new wheels and 4 brand new tires on a 2013 vehicle with only 28K miles at the time of the installation.  CarID’s response on your website stating “close to/nearly perfect” for brand new wheel or tire is unacceptable on every consumer/customer service/warranty level.  I purchased 4 new tires, one of them determined by the 3 technicians as “out of round”, [redacted] replaced the tire and I paid nothing for the removal/install, which is customer service and product warranty/quality assurance.  In this case, [redacted] did not say, “no we won’t replace our found to be defective tire, due to the fact that when you purchased it, it was close/near to perfect so we don’t replace minor issue problem tires!” From the very beginning I have followed CarID’s instructions on what they need for warranty replacement. After they said “if you can provide info on the defective wheel, it will be replaced!”   I sent them coverage/backup which showed since the install of the new wheels/tires (all 4), I had to go back 2x to [redacted], 2x to [redacted] , 2x to the dealer, and finally upon their request/demand for proof of wheel issue, a tire/wheel specialist, which stated on their receipt , that in fact, “the wheel was out of round” meaning after force balance, it can’t be balanced, thus the continued vibration on this defective wheel on 4 new wheels and tires on a $35K 2 year old vehicle. I provided all the receipts for my visits to [redacted] dealer, and [redacted] Tire Specialists.  After my sending them all they came back with (CarID), we don’t see where you had it force balanced, therefore we can’t honor the warranty as we show there is no issue due to it not being force balanced.  I then sent them the backup for the [redacted] dealer doing the force balance, and they came back with, “we need more proof of the issue”.  Each time they bait and switch on what is/was needed to justify the defective/out of round wheel purchased.  I even underlined the technician’s findings from [redacted] Tire stating “Wheel is out of round”…and they say, there is no issue with the wheel?  Seriously?Then after sent them again, the proof of the force balance at the [redacted] dealer, they said they needed the name/phone number of the place where it was determined that the wheel was out of round, so “they could call them and talk to the technician”.  Again, bait and switch.  I called the Tire/Wheel specialist shop owner/manager, he said that nobody from CarID has bothered to call to get the facts on the out of round wheel or confirm their findings.  His words, “they are bluffing and snowballing you to make you go away and keep that faulty wheel, its classic bad customer service!”  I fully agree!  Why didn’t they bother to call the location where they stated the wheel is out of round?  Is it because they never planned to or that they don’t want the actual proof of it being a defective wheel to have to warranty/replace. What I explained to the customer service rep (Katerina) was, if this was not a wheel/tire issue for my $2000 spent on new wheels/tires, why then would I have been back to the technicians at 4 locations, 6x!?  And on that note, why should I have to be spending hours and days, resolving a defective wheel matter, and spending my $, to get the issues on paper, all to have CarID, deny the issue exists?  That I made all this up and a vibration on brand new wheel is “appropriate, and almost perfect is acceptable” for new product purchases?Please let me know what are the next steps on this matter to get this clearly defective (proof provided) wheel replaced. I am not looking to “return” the defective wheel, I am looking to exchange it for a good wheel, as Katerina’s mail attached, states they will do.For an auto parts/wheel company warranty to state, “Warranty invalid if the wheel is not in its original shipping container or mounted” is completely bogus.  How would a customer know if a wheel is out of round/warped, by opening up the box and looking at the wheel?  They know this, that’s why they are digging in their heels on their defective product received.  Are these wheels not intended to be installed/mounted on a vehicle, and a tire?  And when they are, they MUST be balanced, they know this too, and if found with that new wheel/tire balancing that the wheel is defective, which we did by 5 technicians, they must honor the replacement/defective product matter. They also can’t use the “time frame since purchase” argument, I started this balancing matter a week after purchase, as my receipts all show with the number of times it was in for balancing issues, and new tire purchase in the meantime during this process to try and resolve the defective wheel issue reflected.  I also logged a purchase issue complaint with Car ID, attached as well.  Thank you for your help.

This issue was resolved with the client.  We were able to warranty tail lights due to the defective deflector.  The replacement set is currently on back order until the middle of next month.  The client will be sent all the return details to send back the defective set and the...

replacement will be shipped once it becomes available.