Cvr Associates Inc

RE: Seat Covers[redacted],In reviewing the order, I noticed the customer requested to return the item for a full refund on 1/5/15. We then submitted a request to the manufacturer for an authorization number. On 1/9/15, we received the authorization and sent an email to the customer of the return...

authorization and the return label. On 1/16/15, the manufacturer received the item per UPS tracking # [redacted]  then once they process the return it has to be inspected.Upon final inspection on 1/20/14, we received the credit and refunded the customer the full the amount of $169.99. I apologize if the customer felt we caused a delay in the refund, however you will find we did everything according to the time of item being received per [redacted] at the manufacturer. [redacted]Consumer Relations Mgr.###-###-####

We were advised by the client that their mechanic broke the housing while trying to install it. This item is not in original condition and can not be returned.

We apologize for the confusion regarding this order. BAK doesn't make a tool box for the client's Toyota Tacoma. The picture on the website is of a Tundra, and for reference only. While I understand the sales rep made an error, we can't ship out an item that doesn't exist. There are other tool boxes...

that will work for his particular truck, but we can't guarantee fitment with this tonneau cover. The client called and spoke with a sales supervisor, and requested free floor mats instead, and unfortunately was denied. However, I can ship out a set of Weathertech 2 Piece Front Floor Liners (total would be $127) at no cost. If this is satisfactory, all he needs to do is contact our customer support team and we will have the no charge order processed. I have gone ahead and noted his order with this information to avoid any delay or confusion.

We apologize for the issues the client is facing. This issue has already been resolved. An exception was made to ship out the replacement tires without requiring a hold on the client's credit card. Placing a hold is our normal practice. Once the replacements are shipped, we will provide the client...

with tracking information.

In situations of a lost package we have seen cases where even though UPS has confirmed over the phone with the client the package is lost in truly ends up being found and delivered.  On our end UPS still has an open investigation. As an exception the client will be refunded in full by 7/15. In...

the even the package does end up getting delivered we ask that the client contact us to return the product. .

The weather in North Carolina unfortunately is causing the delay. According to UPS tracking numbers expected scheduled delivery is 2/26/15. Please find the proof of shipment label 1Z173Y1V[redacted]3. 1Z173Y1V[redacted]3, 1Z173Y1V[redacted]6, 1Z173Y1V4[redacted]. This order ca not be cancelled because it is a custom wheels order. The customer can find this information anytime by logging into the account. While we do apologize for the delay, it is in fact route and UPS updates their site to reflect shipment status of his order. E

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will contact your office again on May 15 2016 if I don't have my wheels or check in hand.  I have been told similar promises before and hope they keep their word this time. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this is a joke and I do NOT accept. 
Regards,
[redacted]

[redacted],Please find his recent email, kindly be aware of the negative language directly to me. You will find I have assisted him and he continues to email other internal department demanding we send him the item which I have addressed numerous times. I am asking Revdex.com to review this complaint before continuing to have me address his same inquiry, especially due to the unprofessionalism. Elizabeth GConsumer Relations Mgr. [redacted]

The client was given a discount at the time of ordering, which ties our hands a bit for a refund. We can issue a $50 gift certificate and, unfortunately, only a $5.00 partial refund. We are also unable to issue the $50 gift certificate in the form of a refund as well.

This kit was ordered without the assistance of a sales rep. The client ordered a lift kit for a truck that is RWD...[redacted] Silverado 1500 RWD (Rear Wheel Drive) with Aluminium Upper Control Arms 2014-2015, Front and Rear Lift Kit with 3.5" Front and Rear Lift Height (3800) by [redacted]®. During our conversations with the client, she told us she has 4WD. This is why the kit will not work. She placed the order incorrectly.

We apologize for the issues the client is facing. It seems that the order was lost with the post office. Unfortunately, we are unable ship out another set until mid November as they are on back order. As the client requested either the lights ship immediately, or a full refund, we will cancel the...

order and issue a prompt refund.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

He purchased Rear Air Spring at $344.65 - discount $70.46 = $274.19 + $14.64 (ship fee) = $288.83.That is a substantial price discount. If he can find it less somewhere else, let me know and I can price match it. As far as the ship fee, it will not be added to his order until he enters his...

address. For this reason it shows 0 shipping. Please keep in mind the system doesn't know where the customer lives prior to him adding his address. If I can be of further assistance, let me know.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, my purchase price was only $39.32 & not in the amount of $139.32 as stated in their response to you.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:carid listed this item both on their web site and on [redacted]. Carid did not honor any listing they had on [redacted] and made no atempt to take the listing down they only refused to honor their listings on [redacted] and on their web site. 
Further more I did not ask kristy at carid to cancel my orders dispite this she has cancled all orders through [redacted] and carids web site. 
Regards,
[redacted]

I apologize but we can't take back since it was installed and used item.

[redacted],This was a charge back which the funds were automatically return to the client as he won the charge back. We don't have his funds, he must contact the credit card holder and ask what is the refund status since he won the charge back.[redacted]Consumer Relations Mgr.###-###-####

[redacted],We sent a return authorization on 5/11 and scheduled a [redacted] pick up on 5/18 for PO# [redacted], was this item picked up by [redacted]?  We will issue a refund to avoid or cause further frustration.Elizabeth GConsumer Relations Mgr.[redacted]