Cvr Associates Inc

We are extremely sorry that the item was out of stock at the time of purchase.  In order for the product to be ordered for the client we do need to capture payment at the point of sale.  The client was given the option to either cancel the order or keep it at a discount. Mr. [redacted] decided...

to keep the order open and a 10% discount was refunded back to his original method of payment.

I apologize for the delay in the wheels order. They are currently being inspected and will be shipped priority to the customer.

The representative that Mr. [redacted] had dealt with has been reprimanded for the way his issue was handled. Regarding fitment we do everything in our power to guarantee fitment.  In the event a mistake is made we will do everything necessary to correct the error.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I rejected there response. Hit proceed before response. Tried to go back but couldn't. I'm rejecting for the fact of I showed them pictures of car in dealership with front bumper off to install. Why would I b trying to install ,get that far but because we didn't take action pictures of installer not being able to install it like in a video. I can show a bill where I was charged for garage time at dealership. Also the paper in box clearly shows 2010-2013. If it fits a 2015 why does it not show that on paper. None of these makes sense to me. If it fit this wouldn't b an issue. I want a grille in my vehicle. Then take all this time fighting about going through Revdex.com for what purpose?? I now also going to pursue legally. I've cooperated to everything thing asked. I'm your customer and you took my money and don't want to stand behind your product. Please confirm my rejection please.
Regards,
[redacted]

The wheels were returned back to the manufacturer with damage beyond how the client received them. We have filed a damage claim on the client's behalf. The refund will be issued upon claim results.

I am rejecting this response because: they did not state when I'm getting my money back.  The fight is between the business and UPS.   I'm stuck in the middle.  I do not trust their due diligence in getting mu money back.

Complaint: [redacted]
I am rejecting this response because:
My point is simple.  The public needs to know that this company sells a products at an agreed to price.  Then after several weeks of never shipping the item with no notification they tell you that you need to spend additional funds to get the to ship the order.
Regards,
[redacted]

[redacted],[redacted] advised us that the item he received was damaged. We open a damage claim which was denied.We refunded [redacted] prior to the claim decision to avoid him from experiencing further frustration. We contacted him to inquire on the way the item was packaged to resubmit the claim.  We will...

not contact him any longer and absorb the loss.[redacted]Consumer Relations Mgr.###-###-####

We had no way of knowing that the client's phone number was no longer in use. The order was placed online without a sales agent, so we have to assume the information the client provides to us is accurate. We advised her prior to the delivery, via email, that we needed a valid phone number so the freight company could contact her, or the item would be abandoned. We didn't receive a reply from the client until after the item had already been abandoned. This is not a strange business practice as all freight items must be inspected and signed for. The freight company has to be able to contact the client to set up delivery...so that they can make sure that the client is available to inspect and sign for the item. That is spelled out in the freight disclaimer that the client agrees to when making the purchase. I apologize, but we are unable to refund for an item that was abandoned due to client error.

Complaint: [redacted]
I am...

rejecting this response because:
The statement is false. Like I said in the complaint, I have an email confirmation of the cancelation of the order in its entirety. Due to your company's lack of responsiveness, the manufacturer had shipped a single item (instead of two that are clearly stated on an identical tracking number) one day prior to the cancelation. I had at that point decided to keep the single item and continue to cancel the remaining items due to the inconsistency in truth from representatives over the phone. I paid [redacted] for parts, not the manufacturer, therefore the balance of my unshipped parts are between you and your supplier, not myself. 
Regards,
[redacted]

The information send by the business is not correct.  I have been waiting for almost a month for a return...

sticker so that I can return the item.  Unfortunately, the item is still at my house.  The response sent by the business claims that the item is in route back to the manufacturer.  How can that be? Is there a tracking number?  If they are tracking another package on its way back, what should I do with the one that I still have in my possession?  A week ago the manufacturer was trying to send me a replacement, which I informed CARid that I would refuse since their website has a refund policy.  A customer service supervisor (David D.) informed me that a replacement item was sent and re-routed on the same day since they knew that I would not accept delivery.  Perhaps the item that is currently in transit is the replacement item.  The policy advertises a 100% money back guarantee for new/unused items.  My order never arrived in "new" condition to begin with but does remain unused by me.  It is still in the same condition that it was in when it arrived.

I am rejecting this response because:
I ordered a wheel and tire package.It took me several weeks to choose my wheels and tires and those are the ones I want.You cannot deliver the package I ordered so the whole order is terminated.When I placed my order I was told the wheels were in stock so they were not made for me.I was told there was a 30 to 60 day wait on the tires.I said that was fine as long as they came complete, mounted and balanced.I was then given a shipping date of Aug 7th.Why give me a shipping date if you could not deliver my package as ordered.You used this same tactic on my daughter two weeks after my order.She chose her package and paid for it.She then received a notice her tires were not available She does not know the difference between tires, and accepted it.I know what I wanted and in good faith paid for it.You disappointed me very much when after two months of waiting you could not deliverer my package as ordered and now you disappoint me even more.

I do apologize, however the fact that the item was installed prior to us knowing is not acceptable. If there is anything I can do let me know.

Complaint: [redacted]
I am rejecting this response because:
I wasted several days calling the company and contacting the Revdex.com because I could not get in contact with a...

supervisor at the company. The part was received on the 21st of June by the company and over 20 days later I still did not have a refund. 
Regards, [redacted]

I apologize as the bumper is not correct for her vehicle. As a result, I requested for a return authorization. It may take up to 3 business days to process the authorization. I am in contact with her via email and will provide the update on the refund.

Complaint: [redacted]
I am rejecting this response because:
CarId stated the part fit my car and would need minor modifications in order for it to fit. If the product needed to be modified in order for the product to fit how would anybody know the product can fit on the vehicle prior to modifying it? Product is unused and in original packaging. On cardids product description it gauranteed the fit and stated direct bolt on replacement. The bolts did not match they were 2 inches away from where they needed to be and product fit was not correct and since CarId gauranteed the fit of their product I want a refund due to the product not fitting, as stated on their website. Thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will never purchase from CARDID again. This is a terrible experience for me. I hope others look into their practices before they decide to purchase from them!
Regards,
[redacted]

Unfortunately, I can find no order under this client's name, email address or either phone number he has provided. I will be more than happy to look into the issue, but I need the either the order number, the phone number the client provided or the email address he provided when placing the order to...

do so.

Unfortunately, we are not able to refund him as this is a custom order. On an email dated 1/13/2015, see below the customer was informed of the spacers. At this point if he disagreed, it should have been brought to our attention. If I can be of further assistance, please let me know or provide...

additional documentation. [redacted]We have received your rim order.  Because your vehicle has big brakes we aresending out spacers with your order.  We will keep you updated on your order.