Cvr Associates Inc

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HAPPY NEW YEAR TO ALL OF YOU.Today I got email from CARiD. [redacted] who sent me wire transfer copy which I will present to my Banker to ask what happened to the wire transfer so please give me a short time to correspond to my bank.Thank you very much for your cooperation.I will let you know as soon as possible.
Regards,
[redacted]

UPS has an claim open, I have to wait for them to complete their research. Normally with in 10 business. However they can't locate the package. I requested a status on the claim. The client is being updated as I obtain information. I feel this should remain open until complete.

The client had worked with one of our client services representatives. The following email was sent to the client: "I may have a way to work around it for you to still keep it with [redacted] requirements for the refund. The return and RMA paperwork is only for 3 tires right now, but I can change it to...

4 for you so you can send back all 4. I can only provide you with 3 return shipping labels though. The 4th tire you would have to pay for the return shipping back over to us when you send the tires back over to us. It will be sent over to us and all 4 tires will be reviewed. They will identify the defective tires and if they find the 4th tire is defective I can refund you for the tire itself. If the forth tire is declined from the warranty I would be able to just scrap the tire here for you and get you a partial refund of $80 from CarID. This is the only way I can work around Nitto for you to help accommodate for this issue. Will this be ok for you?"As a result of this email, the client has accepted the offer and the issue has been resolved with both parties

I apologize for the inconvenience, he received a damage item and we asked for pictures. We received the pictures and refunded via PayPal.

We did receive the request for exchange on 6/8, the process takes 3 business days and on 6/10 we submitted the return paper work from the manufacturer. On 6/12, we sent the return paper work to the client.I agree there was a delay and certainly apologize. In reviewing his order, we have since...

sent the correct item per UPS [redacted]it is out for delivery. Please be advised of the new Purchase Order [redacted]As a token of appreciation, I sent a $15.00 gift card to use for future purchases. E

We received a call on 4/15 from the client that he installed the item and found a dent. Unfortunately, the item was installed.  If we were notified prior to installation we could have assist him. Once the item is installed we have no way of knowing how the dent occurred especially...

if the item was delivered on 4/6, he had possession of the item for over 1 week. I apologize for any inconvenience as we are not able to assess the problem with the given claims. We need proof of dent prior to installation.Regarding the ship fee, he is not provided with shipping cost until he enters the zip code. Please keep in mind that he is given the opportunity to review the order prior to placing it which does disclose the final price.

Thank you so much for your assistance. I received a refund in full from that company. I do not believe this would have happened without the Revdex.com's assistance.

[redacted],For PO#  [redacted], he order Passenger Side NSF Certified Replacement Headlight (Chrome clear lens). This is also available on line in his order profile as well as the tracking details. The [redacted] tracking number [redacted] reflects as of today, adverse weather delays. I apologize that [redacted] has experience delays due to weather condition. No ship date is available, however he can always go online to review any updated information from [redacted]. If there is anything else I can do, please let me know. [redacted]Consumer Relations Manager###-###-####

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:
Since the initial reply I received an email from Elizabeth stating "she noticed a...

misunderstanding" and needed to request the return authorization yet again for the at least 3rd time. At this point I want a full refund to our company credit card and I am not returning this bumper cover until our card has been refunded in full. I am furious over having to deal with this repeatedly with no resolution. This company is falsely advertising a product and an "easy return" process that is a total nightmare. I will not and am not returning this bumper cover for them to in turn market and resell to another poor soul to go through this nightmare process. Over 25 years in this industry and I have never gone through something like this. The next step for me if the full refund is rejected is to add on administrative fees and storage charges. My employees have continued to have to move this product and work around it and I have been forced to repeatedly take time out of my day to deal with this. Lost time on work that needs to be done in other areas. This is absolutely ridiculous. Full refund and nothing more!!!!

We apologize for the miss-listing of this product on our [redacted] store.  Our intention is never to have a client feel we are purposely being deceitful. The client was provided a full refund, and prepaid return label to have the item returned. Additionally the product listing has been...

updated.

It has been almost 2 weeks that I have been trying to return the items. I cannot even get a response from any of the supervisors as to what is going on. I have called multiple times and left...

voicemails, sent multiple emails and have yet to receive a call back. I have never received such poor customer service and should not be waiting on a supplier in order to receive my money back.

We received the picture of the bulb the client received, and verified that it is in fact a Plazma 3156 bulb. The bulb is correct. In our attempt to troubleshoot the issue with the client, and find out if he wanted a refund or a replacement, we received an extremely volatile and verbally abusive...

email. It was quite unnecessary. At no point did we advise that he would have to pay return shipping (as we provide a prepaid return label) and we do not charge a restocking fee. There is a flat rate return fee that we quite often waive, and will be happy to waive in this case as well. We will set a up a return for that bulb and issue a full refund as he requested here.

[redacted],The return paper work was emailed to her on 7/28/15. However, there is no activity which means, she has not return the items or she sent them back on her own.  She needs to send this back to receive a refund.[redacted] Label [redacted]Consumer Relations...

Mgr. ###-###-####

Complaint: [redacted]
I am rejecting this response because: I ordered them a week before that countdown. That day I received a notice and an email confirmation from stec that my order was shipped they slipped mine and sent it to someone else wick is totally unfair. Just because I had a few things to say they did that is terribly ridiculous. I feel if I should receive a discount on those items and notice when they arrive and they should hold them for me. If that reasonable I would feel appreciated and like that sorry message was truly heartfelt rather than a normal response to their mess up... 
Regards,
[redacted]

We are extremly sorry this client was unhappy with both the product and service received.  The has been refunded in full for his order. Even though the product damaged in transit during the return we will not be holding the client responsible for this damage.

In revieweing this order it appears a damage claim has been filled on 12/7/2015.  The clients replacement order has been shipped on 12/17/2015 under the tracking number: [redacted].  Please click on the following link to see package...

status [redacted]

The client received the replacement tires on 5/16. We, again, apologize for the delay.

We apologize for the issue the client is facing. We have already provided the client with return paperwork, including a prepaid return label. A full refund will be issued upon receipt of the item back.

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response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]