Cvr Associates Inc

It appears that this has been settled as of 1/15/15. We received an email from the Customer agreeing to our offer of $40.00 gift card. Please confirm our finding with customer?

I am now involved and he can contact me at ###-###-####. I am aware of his concerns and the delays. However, I am working with the Manufacture to see what is the delay in their response. I understand and agree with the client being upset, he has every right to be.

Complaint: [redacted]
I am rejecting this response because:
In reference to case ID [redacted], we still have yet to receive a full refund.  We have only been refunded for the stereo, $392.88 and $26.71.  We are still due for the following items below:Item: [redacted]Item: [redacted]Item: [redacted]I was sent n email stating these items were cancelled on 8 Apr and we would receive a refund within 3-5 business days. This email I have forwarded to you.  Please call me with any questions at [redacted] and I truly appreciate your assistance in this matter.Sincerely,
Regards,
[redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I called ** today and there are no more credits to the accounts besides the one for the stereo, we can still make this three way call so Car ID can see we have not received this refund. Also, [redacted] you stated that the bank statement was from January... If you keep reading you will see the dates go into April.  We will not receive another statement until the end of this month. 
Regards,
[redacted]

The item was returned back and this client was refunded on 3/23

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Thank you so much for helping me out with this. It never showed me the full price until AFTER I completed my order. However, I thank you for helping me out.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

In order to see the fitment issue or verify the vehicle, we need information. We attempted to get the VIN and pictures at the onset of the issue, so we could verify that the client ordered the item correctly, but the client refused. The order was placed online without the assistance of a sales rep. The client stated the item doesn't fit even though the part number is correct for what he ordered. We need a picture to verify the fitment issue. As it stands, there is no error on the part of CARiD or the manufacturer. Our terms and conditions state very clearly " Photos of the damage, defect, or fitment issue may be requested in order to correctly process your request" We can not move forward with an RMA without a photo showing the fitment issue.

Complaint: [redacted]
The light harness is still the wrong one they sent me the same darn thing as before. 
I am rejecting this response because:
Regards,
[redacted]

[redacted],I apologize and it appears there was a website error. We responded back to him on 9/29/15 and applied a refund for $32.00 and additional $20.00 making the total refund $45.00 back to original form of payment which he agreed and was pleased on 10/3. Is he still concerned? [redacted]...

[redacted]Consumer Relations Mgr. [redacted]

Janice,I received notification from UPS that the area she lives is remote and UPS can't deliver there. I sent her an email yesterday that she needs to call ###-###-#### before 2/24.

I agree and I have requested a refund in full to the Client. He will receive an email once it is completed.

I apologize for the issue the client is facing. The reason we are unable to take the part back is becasue the client's mechanic used a portion of it to repair his vehicle. That makes the part no longer new and it's no longer in a condition to be resold. We will be happy to issue a partial refund of...

all the remaining profit, however the client received a discount which leaves a remainder of $2.11 available to be refunded, which I'm sure is unsatisfactory to him. We will be happy to issue him a gift certificate in the amount of $35. Below is our return policy stating that all items being returned must be in NEW/UNUSED condition, and it also clearly states no to assemble, install or modify the product. By using the boot from this item, it's partially installed, modified, and no longer new/unused. There is no further action we are able to take at this time. If you are not 100% satisfied with your purchase, we will be happy to accept a return for a refund or exchange on products in new/unused condition within 30 days of delivery.Items must be in new condition and in the original packaging (please do not assemble, install, or modify the product in any way).The few exceptions for items that cannot be returned include:Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order)Personalized Items (custom engraved or embroidered)Custom Wheels & Tires Packages

We are extremely sorry the client is unhappy with the products quality. As an exception we have authorized a return for a full refund upon receipt.  The client will be emailed with a return authorization form and prepaid return shipping labels to return the product.  The return information will take up to 48 hours for the client to receive.  Upon the product being returned back the client will be provided with a full refund.

The Clients charge back has been allowed  and he will receive his money back, the time frame for refund is dependent on his bank.

According to the manufacturer, the new UPS tracking # [redacted]was changed to provide expedited shipping. I show delivery on 7/11/14 @ 12:39pm. I have asked Mr. [redacted] to provide me the receipt of the brokerage fee’s he incurred. I spoke to the manufacturer and they agreed to cover the cost but need a receipt. On 8/13/14, He agreed and will provide the receipt via email to me. Again, this isnot Mr. [redacted] error, and I do apologize. I am working diligently to get thisresolved quickly for him.

The client called in to cancel after realizing the shipping was too high.  he was explained that cost is calculated according to size and weight of the packages.  Did he not receive a total of charges prior to placing the order. He must confirm and agree before proceeding to placing the...

order. Our returns policy is on our website for all to view see link attached. He could have viewed the policy and procedure in our returns area or call us to inquire prior to placing the order. His refund is denied at this time. http://www.carid.com/help-center/product-return.html

We don't manufacture the item, it comes directly from the manufacturer. We requested the return merchandise authorization (RMA) form from the manufacturer on 3/17. It may take up to 3 business days to received the authorization. After which, we will email the RMA via email to the...

customer. I apologize that she felt the workmanship was not satisfactory and it seems she took the appropriate steps to return it. We certainly don't want any customer to keep an item is not up to their quality. If there are any further questions, please contact me at ###-###-####. .

Complaint: [redacted]
I am...

rejecting this response because:This is not acceptable.. One has no way of knowing that the tires are defective without driving on them. There are literally 20 miles on these tires that barely made it to a tire garage to assist me. The check list that CarID was supposed to have performed included road force mounting and balancing. There is no way this happened or they would have know they were defective tires! While at the tire garage I had to actually purchase brand new tires (a different brand) just to get my truck to drive properly. I have zero use for replacement tires since I have already purchased them from a different company. The only acceptable resolution is to stand by their product and services and take these tires back for the credit I had mentioned previously. I cannot be anymore fair with my offer to meet in the middle and at least keep the rims. Their unwillingness to take back defective product from a customer based upon their stated reason is completely unprofessional and should not be allowed. I am absolutely blown away by the lack of customer service from this company! Please let me know what my next step is? Is it legal action? do I dispute the entire charge on my credit card? 
Regards,  [redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

This client was issued a full refund yesterday per his request. We consider this matter closed.DateAmountTransaction IdTransaction TypeTransaction fee refundedProductNote2017-02-21 10:09:59364.83[redacted]Refund[redacted] (shipping) / Refund for return, by [redacted]