Cvr Associates Inc

The length of time these wheels have taken to be corrected is by no means acceptable. The wheel manufacturer has delayed this resolution multiple times.  We are committed to getting these rectified as soon as possible.  In the event we can not get the client his wheels within 30 days, as...

requested we will proceed with a refund. Ultimately this is not what we want to ddo since the client ordered an extremely nice set of wheels.

The refund was processed on 6/10 in the amount of $51.87.

The color shift remote, part # [redacted] (as advised by [redacted] to be the correct item) shipped with next day air shipping, on tracking # [redacted]. It was delivered on February 10th.

This item is expected back today per UPS [redacted]. I am waiting on refund status.

A prepaid label was sent to the client for this return the only amount deducted from the refund was the $5.50 return fee. Other then that no shipping was help against the clients refund.

$24.58 was refunded on 9/14/95.

We are not asking the client to adjust the fender.  We are stating that the hood is what needs to be adjusted.  The gap seen in the picture is not a gap from hood to fender.  What you are seeing in the picture is an appearance of a gap due to depth.  With the hood edge being lower then the fender this will give the effect that there is a gap when there is really not. You can tell that this is the issue bu following the edge of the hood down to the front of the vehicle. If the gap was of consistent width all the way down that would show signs of defect or require adjustment of the fender.  Since the gap is wider at the base of the window then at the front of the vehicle there is no way that this could be due to a gap from the fender to the hood.

[redacted],We need her to cooperate and fill out the affidavit of non-delivery sent to us as soon as possible. We did not have the incorrect address but she provided the wrong address. The item has since then been found but we need her to fill out the form. She claims she doesn't have access to faxing or scanning the form back., this is holding her refund up. [redacted]Consumer Relations Mgr. ###-###-####

The order was placed on 3/1/15. On 3/4/15, we received a request from the customer via on line of the damage item. We processed a damage claim on 3/5/15 and the replacement was 3/6/15. At this point the order is processed and we are waiting for an estimated ship date. The customer needs to...

allow us the time to process his order, we can not rush a damage claim and this caused a slight delay. I do apologize.

We are extremely sorry for the pricing error that this client experienced. Unfortunately, this order had to be cancelled and the client was refunded in full on 2/23/2016.  Please understand that In effort to provide our valued clients with the most up to date and accurate information, CARiD is...

continuously implementing real-time updates to our online superstore. Due to the immediate nature of these updates the correction of any errors and/or omissions can happen at any time without prior notice. This information may include but is not limited to pricing, availability, suggested use, fitment, compatibility, and warranties.

The product being returned is being returned to our local stock as we are unable to return the item back to the vendor.  The client will be provided a full refund upon return. Since the item is installed and the manufacturer of the product has informed that the product is not defective we are unable to return the product to the manufacturer.  As a courtesy we are taking the item back locally.  Please understand this return will result in a full loss for Onyx, however to continue to make every attempt to satisfy our client we are taking it back for a FULL refund.  Please understand that we never intentionally alter a refund for a client.  The client's reference to this being a common issue is due to inconsistencies in the condition our clients sometime communicate the product is in prior to return. We would never advise the client a full refund would be provided, take the item back and then go back on that promise when we are fully aware of the products condition.  As promised this order will be fully refunded upon return.

I am rejecting this response because: I am waiting for a response from the business. They are pulling...

conversation records. They will need the conversation records between myself and their agent on April 18th at approximately 11:55 AM PCT. The agent said the order was cancelled and that I would see the refund to my credit card the next Monday or Tuesday.

[redacted],The customer called in stating they order the wrong kit. The customer order a 2011 [redacted] for a wagon and they has a [redacted] Sedan. However, we still assisted and approved the return for an exchange of correct item. The new purchase order number is [redacted] and currently in...

process. This order was placed on line and not with any of our agents assistance. I apologize if they felt we should cover the return shipping, we did explain the cost and refunds.[redacted]Consumer Relations Manager###-###-####

I am rejecting this response because: This is unacceptable.  The company sold me wheels...

that the manufacturer did not make, they took my money instantly and it has been 10 days now.  The order I placed and then also got canceled 3 days later has already been refunded.  So how is I have been refunded for the second order that was canceled days after the first, but have not been refunded for the original order?  Can this company do anything correct?

I don't have the complaint number but I wrote yesterday complaining about how this company was trying to take advantage of me by making me pay double shipping because I cancelled an order from them, they never explained that it had already been shipped and one customer representative even told me he...

couldn't find a tracking number for the skyline cargo box,anyway my credit card company sent me an email and told me after reviewing my case they decided to reimburse my credit card the $220 that was due me, even though this has settled my complaint as far as the money goes I would still like to have this complaint filed against them and maybe it will help others not to be screwed over by this fraudulent company.thank you very much if you have any questions you may call [redacted]

Complaint: [redacted]
I am rejecting this response because: I was notified that I would receive 10% off item and would receive free shipping and would receive the item by 4/21/17.  I was not called nor notified in any way that the item would not arrive till 5/22/17.  I already waited a month in a half.  I was lied to and just wanted people to know not to trust this company.  What account was the item refunded to?  I do not see it as of 5/2/2017
Regards,
[redacted]

We apologize for the issue the client is facing. Unfortunately, UPS misdelivered the package. A replacement has been processed and will be shipping out with overnight delivery. A gift certificate has also been issued for the inconvenience this lost package has caused.

On 7/9 we contacted the Cx to advise that per manufacture the bumper will fit but will need minor adjustments. Please keep in mind that if you are buying an after market item, it may not be a perfect fit but with adjustments it can fit. We did confirm per the vehicle identification...

number, the bumper will fit his type of car. It appears the client doesn't want to make the adjustments or spend the cost to fit the bumper. I apologize for the inconvenience, but there is no error made on this order. How would he like to proceed and has the bumper been altered?

This item has been installed, I can assist if client provides pictures before installation. Otherwise, the decision still stands.

We are extremely sorry for the confusion regarding delivery. Fortunately the client was able to receive the product. At this point there is no further assistance we can offer the client as they have the product that was ordered.