Cvr Associates Inc

We apologize for the delay. The client ordered custom made seat covers by Coverking, which happen to be one of the most popular items sold as gifts for the holidays. As a result, there was an unforeseeable delay, that we could not avoid. Her order was processed correctly and in the proper amount of...

time. We advised the client of the delay each time, and issued her multiple partial refunds as well as a gift certificate towards a future purchase. Her seat covers were delivered on December 29th.

I need confirmation was the item installed and used?

Complaint: [redacted]
I am rejecting this response because:Because there is no truth to the  claims in their response, due to the width of the door of that particular section is the same, whether if it was half an inch above the curve line or below wouldn't make no difference because fist of all I tried every section of the door and still it was to long, yet the chrome trim in question has a groove line in on the side of the adhesive that it would only align with the protruding line of the door as shown in the pictures. The merchant's claim does not support the theory because the chrome trim is longer in half of an inch and the excess length could not compensate any section of the door. Perhaps it fits the prior year Tundra but it definitely doesn't fit 2016 Tundra. Previously I order wind deflectors of the same brand SAA through CarID.com, although under the product description indicated that the product fits 2016 Tundra but in reality it does not. I'd appreciate the curtesy of the merchant if they were to accept their part of the responsibility without stretching it into a further mess. That's very disrespectful towards customers. And CarID.com has that reputation of mistreating their customers based on the internet feedback I read. Nevertheless I accept their decision for finally processing my request for return, although this complaint was not in reference to what and how CarID organize their product description, but rather was about the lingering processing time that is so frustrating. I had to submit my request several times and barely got a response today. I have been CarID customer for a long time. 
Regards,
[redacted]

The order was placed 6/1/15. Today it is 6/16, On 6/8 we received a call and explain the estimated ship date was 6/8, he was ok. On 6/9 we received a cancellation request. On 6/10, we received confirmation from manufacture order was cancelled.On 6/10 money received from manufacture and refunded...

client $384.27.We always provide an estimated ship date based on manufacture availability. You will find we did request and process his concern without delay. I certainly apologize for the delay in his order.

We apologize for the delay in the client's return. The return paperwork has been sent and the refund has already been issued.

On 12/30 the client informed us of the issue and we were able to determine that the product was listed for the incorrect sub-model.  The client received the return paperwork and prepaid label on 1/4.  Upon receipt of the item back the client will be refunded in full.

The reason this return is denied is due to the fact that the product ordered is classified as non-returnable.  During the ordering process the client selected the option for the incorrect grommet setup for the vehicle.  As an exception we offered to allow the client to field destroy the...

mats for 50% credit towards the correct replacement.  Unfortunately the client declined.

On 2/6/15, the customer agreed to wait on the back order item. If she wants to cancel we can do so at her request and this was explained to her. As far the estimated ship dates, they are only estimates and therefore the website only has an estimate date. I apologize for the back order but...

she agreed to wait and ha snot called us since to state otherwise. Please have her call us if she wants to cancel the item or continue to wait.

I am rejecting this response because:every person that I've talk to at this company has told me repeatedly that I will have to get my own shipping company and pay for shipping to ship the parts back and that the RMA process would not continue until I sent them the tracking number for the shipment and only at that time they would start the refund process minus the shipping cost of sending the parts to me, also another interesting fact is as soon as I filed this complaint I received an email so that I could leave reviews on the parts to warn other consumers but when I checked the site there are no reviews on the parts.

I am rejecting this response because: I would like to know how many times I'm expected to answer the same question. The wheels and tires were installed on my vehicle. The wheels and tires are currently on my vehicle.  In the previous responses, I've provided all necessary information. What is the next step??

We apologize for the issue the client is facing. The warranty has been approved and the replacement is being processed today.

Per the manufacturer this may have been a re-boxed OEM part, but it was correct. We spoke with the client yesterday, and advised them that the Dorman part they requested is out of stock everywhere and we would issue return paperwork (which was issued on the 13th, but hasn't been used yet) and...

provide a full refund. We understand that the client doesn't want to risk installing the part as well. As soon as the part is received back, we will refund the client.

Complaint: [redacted]
I am rejecting this response because:The whole situation was a scam this company wasted my time and held my money for a month and I never recieved my items in still awaiting the refund so I can buy elsewhere and it has yet to be refunded to my card. This company sells you a product than lies and states is not available or won't fit so they can upswell you to another higher priced product. 
Regards,
[redacted]

[redacted]Please be advised that we are refunding the client in full the shipping fee., also can I have a copy of the invoice. I want to review the error. You can send it to [redacted].

[redacted]Please find his email stating he how he wanted to proceed and we did as he asked. He stated, "Even swallowing the shipping on your end would be a step."No further refunds are due to him.[redacted]Consumer Relations Mgr. [redacted]

We were not notified of any problems with his order until after he installed it. The manufacture will not cover this especially since the item was installed. We have not proof of the item being damage before the fact. I want to confirm, did he calls us before...

installation?

While I understand that the order shipped a couple days later than it should have, the order was delivered yesterday. The $20 was refunded and a $30 gift certificate was issued. The reason the order had to be approved was because the billing and shipping address had two different states. The verification process is for his protection as much as ours. We received the client's profanity filled email as well, but it was after we had already told the client the tracking information. Again, the order was placed on August 8th, not the 2nd, and was approved on the 11th. Orders normally take 24 to 48 business hours to process and ship. This was approved after the cut off time frame for the shipper. We tried to seek out alternative locations to get it to the client faster, but none were available. As the client has received his order, and promised partial refunds and gift certificates were issued successfully, we consider this matter closed.

[redacted]we are expecting this item to be shipped tomorrow and certainly do apologize for the delay in production. However, wheels order can not be cancelled once it is submitted to the manufacturer. I expect to have tracking details provided to the customer once it becomes available.

I am rejecting this response because:This package was never in transit either...

time they made a shipping label NO movement was ever made in the Tracking on UPS. Also would like to say that they don't know what they are doing, asked for a refund and I get another conformation that my package is going to ship. I ask for a refund 4 times plus my son called and talked to someone said a refund would be given, next morning another conformation on my order ... I  did finally receive the refund in my account today.I will never do business with this company again. This has been resolve finally.. But they say package was lost in transit is bull and they know it. NEVER LEFT THE DOCK..

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]