D R HORTON INC

Review: Since buying a DR Horton home a little over 90 days ago, our family has been displaced from using portions of the home due to poor craftsmanship. after minor flooding of a sup pump the closet has to be tore out and rebuilt (carpet, drywall, doors, trim, paint etc). While these issues were not completed the house then has more flooding due to the sup pump. This resulted in extensive restoration being necessary. The final cause was determined to be above ground plumbing being routed to the below ground sup pump which was also not alarmed. While making repairs the proper precautions weren't taken resulting in a think layer of drywall dust spewing throughout the house. This has resulted in numerous days being needed to be taken off work due to needing to be available for workers to perform repairs resulting in loss of income.Desired Settlement: I would like a written additional 1 year warranty due to additional unforeseen issues or shortcuts not yet discovered considering what has occurred in the first 90 days. Also some form of restitution for displacement and loss of income. Even in the form of additional house upgrades (fencing or landscape)

Business

Response:

DR Horton is aware of the complaint by Mr. [redacted] and has been working with him to make allnecessary repairs and resolve any issues. On February 6th a manufacturer fitting failed on asewer ejector pump (SEP), in Mr. [redacted]s home. D.R. Horton immediately responded with arestoration company to correct the problem. The repairs were complete one week from date ofleak. On February 26th the SEP leaked again. Again DR Horton responded immediately anddetermined that the plumber made a mistake, which caused the issue. The restorationcompany was engaged to repair the damage. During the drywall finishing process dust got intothe furnace, so DR Horton had the HVAC system fully cleaned on March 6th, 2015. On thatsame day our V. P. of Construction [redacted], met with Mr. [redacted] at the home to ensure thecleanup was complete and apologize for the inconvenience. The entire job was completed onMarch 13th 2015. We believe that we have promptly and thoroughly addressed each concernraised by Mr. Mastin; and we are declining his request for additional compensation.Please let us know if you have any questions or concerns.Sincerely,[redacted]V.P. of Construction[redacted]

Review: Constant failure to get reported problems addressed on a timely manner.

I have spent the last 10 months I have been at my new home, submitting warranty requests to address several issues around my home. To date, I have submitted over 19 warranty requests for problems regarding: yard drainage, irrigation, gutters, HVAC, plumbing, flooring, doors/windows, slabs, and electrical.

I am nearing my 1 yr anniversary, and I am not looking forward to submitting my list of new defects that need to be address. I fear that at the end of the 12 months, I will have made no progress on the list.

I need to get a 3rd party involve to help me get problems addressed. I refuse to be yet another victim of this company.Desired Settlement: I plan on going after the company to be refunded for the parts/labor cost associated with any previously and newly reported issues, that they do not address - 30 days after 1 yr. anniversary.

Business

Response:

When Mr. [redacted] initially made his complaint to the Charlotte Revdex.com, [redacted], the Area Construction Manager, offered to meet him at his home to review with him the reasons why were would not be addressing the additional landscaping that he feels we should correct for him. Our position remains as our previous statement and repairs promised, but no additional repairs will be made as we did not create the issue. Again, Mr. [redacted], as well as Mr. [redacted], offer to meet Mr. [redacted] at his home to review with him our stance and address his additional concerns. Thank you, [redacted] Customer Service Manager- Carolinas Division [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Please revise all attached documents. As you can see, the issue on the side yard drainage was brought up after I moved in in Sept 2013 - and it was resurfaced in April 2014. The wall was not installed until July 2014 - and the issue (low spot is away from the wall and has nothing to do with it.Please note that the work quoted was not done - instead they came by and replaced the sod in a 6x8 area (pointless). Anyone with any common sense can tell you by looking that there is a hole - and that is the lowest spot on the side yard. It simply takes a few yards of dirt and a little sod (as quoted) to make it right.I am honestly exhausted with having to deal with the constant lack of response and professionalism from this company.Let me know if you have any question regarding the attached documents.

Regards,

Review: We purchased a New Home in Bryson Village, Raleigh NC back in August 2014. At the time of our second walk through it was noted that the tree in the front yard and the Sod in a few areas of the property were dead or dying. We were informed by the builder that the Tree and Sod were in a dormant state due to just being planted and with proper watering and fertilization that they would both recover in the Spring. We had them note both issues on the final walk through document and we were insured that if we still had issues in the spring that they would be corrected. It is now May we have watered and fertilized on a regular bases and the tree and yard have not recovered. They are now says they want to prune the tree. The issue is that some of the main branches are dead and when pruned the tree will never recover to its potential size and shape. As for the yard they have committed to take care of some of it. I have tried for two weeks now to meet with the developer to understand what parts of the yard they are willing to replace. I want to make sure we are in agreement as to the dead areas. So far they have not responded favorably to meeting with me. They also don't want to Re-Sod until the finish construction the the lot next door even though they Sod in the neighborhood on a regular basis. The lot next door is not going to be finished for at least another month maybe two so that means I go most of the summer with a brown yard.Desired Settlement: I want the tree replaced as promised and I want the Sod replaced in a timely fashion.

Business

Response:

Good Morning Mrs. [redacted] I apologize for this response being a day late, we first understood that we had until the 5th to make a response but then realized it was due on the 2nd. I went by the property [redacted] yesterday to observe the 2 areas of concern, being the tree in the front yard, and also the sod that has been installed. Regarding the tree in the front yard, I do agree that there are a few small branches that are dead, but for the most part I would say that the tree is Ok as it is, but to satisfy and move on with this customer I will agree to replace existing tree with a new tree, but from the day that we install the new tree it will the customers responsibility to maintain, it will not be covered by warranty after that, we will assure it is alive when planted and then it will be the homeowners responsibility to maintain. Then regarding the sod, as shown in the attached picture I see one fairly small area at the front left corner of the home while facing the home, and about 1/3rd of the way down the side, that is currently brown while all the other sod appears to be green and alive, so the area mentioned is what I will agree to replace, I will offer to either replace now as time allows or would really rather replace when the home next door is sodded which will be 30-40 days, but either way once the sod is laid we will assure it is alive and green and from that time on it will be the customers responsibility to maintain. Please let me know if you have any questions or concerns. Thanks, [redacted]

Review: First off the sales rep told us that our water drainage/easement was half the size that it turned out to be. As well as the punch list that was agreed upon with my family and the superintendent still has not been completed and we moved in over about 6 weeks ago. The super himself told us it had to be done within seven days of moving in. Also in the time that we have been living here I have put in multiple warranty items on the DR. Horton web site and have had no responses to my issues and the few that have been addressed I had to bug the super until he finally sent someone over. I just want my home items to be fixed so I don't have to keep going down paths that get me know where and that me and my family can just be done with it.Desired Settlement: I would like the things that were promised to be fixed and the new items that were brought up since we have lived there to be fixed. and maybe for a company to actually do what they say they will do.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your complaint submitted on 8/12/2013 6:21:49 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please respond to this message at your first convenience.

The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS:

Mr.

[redacted]’s complaint was received by the by the North West Division of

Horton. The Customer Service Manager contacted Mr. [redacted] and made an

appointment to visit his home. The warranty items were identified; on 9.6.13

all of the items were completed.

Thank you for

the opportunity to respond to Mr. [redacted]’s complaint.

Sincerely.

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Fort Worth, TX 76102

Review: I have made several attempts to get my home warranty work done and there is still not done. My garage floor hold almost an inch of water and a few of my shingles on the roof are popping up. They say they will come out to look at it and nothing happens. There are several nail pops that have not been looked at.Desired Settlement: I want my garage floor replaced. I am not sure if it will take 2 sections (out of 4) or if all 4 will need to be replaced so the fall will send the water out of the garage and not hold it. I also want my shingles fixed and the nail pops fixed.

Business

Response:

Mr. [redacted] was informed in February that the items requested are out of warranty. The current warranty on his home covers structural defects only and his items are not of that nature.

Thank you,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. I have proof in the form of emails from DR Horton and to DR Horton where I filed my warranty issues before the deadline. I can forward these to you at any time.

Regards,

Business

Response:

Rachael Castricone, Construction Area Manager, is contacting Mr[redacted] to schedule a meeting to review his items and paperwork with him.

Thank you,

Customer Service Manager

[redacted]3

Revdex.com

Response:

This message is in regard to your dispute submitted on 4/28/2014 5:19:35 PM against DR Horton. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS:

Response to Complaint

Please accept this correspondence as DR Horton’s Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regards to the above referenced complaint.

The construction area manager of the Charlotte Division met with Mr[redacted] at his home. Mr[redacted] opened the hose and ran water on the garage floor. Water proceeded to flow out of the garage and down the driveway as pitch intended. The garage floor is pitched correctly there are no defects. The small puddle he complained about was swept out with a push scraper out of the garage opening. This is a finished garage, and was not designed to be filled with water or wash cars inside. The garage in not equipped with a drain and the walls are dry walled, the humps/depressions on that wide of a span is within building tolerance. The one raised shingle on the left rear of the home at the side gable is scheduled to be tacked back down.

Thank you for the opportunity to respond to Mr. [redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

I have owned 7 homes in my lifetime, all with between 2 and up to 4 car garages attached so I have experience on what is correct. Rachael was not correct when she stated that the water all "flowed" out of the garage and that the floor is "within specifications". Approximately 1/2" to 3/4" of water puddles on the east slab of concrete. I am bringing in a local and reputable concrete person to give me his opinion of the garage and will report back. This is a well known and reputable concrete person who has been in the business for over 20 years. More to follow.

Regards,

Review: Purchased DR Horton home in December of 2012, had complained about floors upstairs squeaking (placed multiple warranty work request), as well as dampness behind master shower that has caused DR Horton to try and replace shower tiles (still damp to this day making the new grout crack and change color), nor has the baseboards been replaced that had mold on them just outside of the master shower. The latest attempt to repair on the flooring upstairs (8 attempts) ended up screwing the carpet into the wood beneath it (also has a dip in the floor), the shower still has excess moisture that was never explained nor did DR Horton ever figure out the reason why (just ripped down tile and covered it up). All issues were brought to the builders attention within six months of purchase. All we have asked of DR. Horton (Melbourne, FL division) is to complete the warranty request where the issues are resolved, nothing more.Desired Settlement: To replace the sub floors that continue to squeak while walking upstairs, figure out the actual problem with the shower and repair the shower, replace baseboards in master bathroom.

Business

Response:

Ms. [redacted]

Good morning. We received the complaint to the Revdex.com. [redacted], our Construction Manager, has been in touch with the homeowners, the [redacted] Family. In short, their concerns are valid and will be addressed. In the past, our warranty department opened up tickets on the repairs and failed to bring them to resolution. [redacted] is overseeing the work and will ensure the issues in the customers’ home have been corrected.

Please let either of us know if you have any questions.

Thank you.

Review: Purchased a new DR Horton home in September 2013. DR Horton offers a one year warranty on the home. Since the purchase of the home multiple warranty claims have been made. No repairs have been completed. DR Horton does not return phone calls, emails, or warranty claims that were filled out online. I have a water main that has not been repaired. Exterior weather conditions coming into the house due to lack of insulation or improper installation of siding. Damage to my drywall due to the moisture in the wall. DR Horton's contractor investigated by cutting holes in the drywall. Holes have not been fixed. I have a crack in a shower pan that has been repaired on multiple occasions and the crack still has not been repaired. Fence has fallen, and have not been contacted by DR Horton for repairs.Desired Settlement: I want DR Horton to comply with their warranty agreement and complete the repairs in a timely manner. These issues have not been fixed in 9 months.

Business

Response:

I personally met with [redacted] last Monday night and we have sent work orders out to the appropriate vendors. We are working to correct his issues.

Thank you,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

At this time, since meeting with the representative last Monday, I have not received any contact from any of the vendors and none of the warranty repairs have been conducted.

Regards,

Review: We have repeatedly complained about various issues outside our NEW home. Following are the claims we have filed and failed to get a response on:

1. Crack in the floor of our master bathroom: 2 Weeks ago [redacted] stopped by to take more pictures to see what he could do since the flooring company denied the claim. He suggested he could come back 2 days later to glue the linoleum down, but we still have not heard back, plus when the flooring company came to look at it they made the crack bigger. That was on May 6th.

2. Crack across our entire back patio. We were told on that same visit on May 6th by [redacted] that he was still trying to get an answer for us, again no updates since. This one we had submitted back in February. It has now been 3 months and that's just ridiculous. Two houses down the concrete slab was replaced, we were told it was a different company that did theirs, that shouldn't matter, we have the same EXACT issue.

3. I submitted a complaint about the dead tree in our backyard on 5/11 and have yet to hear back from anyone. The tree is clearly dead (pictures attached) and it needs to be replaced.

4. I'm now submitting a complaint about the dead grass (pictures attached). Very little of it if anything is growing period, no matter what fertilizer or watering we do. As you can see from the attached pictures, all that is growing are weeds. Our 6 year old went to pull a weed and the ENTIRE slab of grass came up with it, showing that not even roots are taking.Desired Settlement: We want the dead sod replaced, the dead tree replaced, the linoleum replaced and the concrete patio repoured.

Business

Response:

Good afternoon,

Dear Ms. [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com(Revdex.com) with regard to the above reference complaint.

Ms. [redacted] claim was received by the Customer Service Manager of the Atlanta Division of Horton. The Manager contacted Ms. [redacted] and has replaced the sod per requested settlement.

Thank you for the opportunity to respond to Ms. [redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not completely resolve my dispute. For your reference, details of the offer I reviewed appear below.

DR Horton did replace our sod in the affected areas after much nagging on our part. However, part of our complaint was a dead tree that was planted in our backyard AND a cracked patio. Neither of those 2 items have been addressed at all. The cracked patio concrete in fact is now causing a much bigger issue because it's pushing up on our door frame. As I stated to DR Horton, if they don't fix the concrete ASAP they will need to replace the entire door frame, as of now they need to replace the bottom piece of wood that the concrete is pushing up on and pulling out/away from the structure of the house (pictures attached).

Regards,

Review: Dr Horton refused to hornor their product warranty and said that was the home owner responsibility.

I just recently bought a new Dr Horton home in Cypress Texas and moved in for about 5 months. I found a cracked on the tile in the master bedroom standing shower. I called their warranty department for repair and they said that it was the home owner responsibility. They only fix cracked tile if it was documented on the final walk through. I said to them that I was told that I had one full year for everything under warranty and it was just now cracked. Their response was: Cracked tile is not under warranty. I told their warranty manager that I did not cracked the tile and that it cracked by itself due to poor quality of work but he insisted on the black and white procedures on cracked. I just wanted to get the word out to all potential customers who are about to buy Dr Horton home to be careful at what they told you at the selling stage because they make promises but never deliver them. Basically, they do not hornor their work and there are a lot of issues with their houses from inside out. Their warranty complaint takes very long to respond and absolutelly no follow up on customer complaint. If I have to start all over the process I would choose diffirenet home builder and certainly will not recommend them to any one to buy their new home. Their homes quality is an average or below for the above $ 200000 dollars home.Desired Settlement: Better customer service and product quality and fix my cracked tile

Business

Response:

Please accept this correspondence as D.R. Horton's reply to the Revdex.com withregard to the above referenced complaint.Our Warranty Manager[redacted] said we will repair the tile.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I wanted to say thank you for your help resolving my problem.

Regards,

Review: We bought a new house in september 2011, from DR Horton. We were shocked that we were given the land for free when we purchased, we thought wow, what a sales pitch. Well we soon found out why they had given us the land. Apparently, prior to us purchasing the land/home, it had been brought up by the HOA that the area of the neighborhood, where we were building had a flood issue, which DR Horton failed to address. They built our home and soon built and sold homes on the surrounding lots on our cul de sac, and the same pitch was given to those buyers as well, free land if home was purchased. We all soon found out together, that the area has a huge flooding problem and DR Horton has done nothing to assist us with the issue. It has been brought up again at numerous HOA meetings and still no resolve has been done. Whether it be a normal afternoon shower, and especially a downpour, our yards are inundated with water, to the point, that our house will eventually flood, although according to duval county and FEMA the home is not in a flood zone. We have asked numerous times for assistance and each and everytime they say there is nothing they can do. I could understand if it was my fault or neighbors fault that the yard flooded, like improper guttern runoff,etc, however this problem we have is uncontrollable, where french drains, etc will not work. There is a major problem in the nieghborhood, where they are still building houses and they refuse to address the issue. They built a new house on the other side of me and the house is significantly higher than mine and now my yard floods on the other side as a result. We are all first time home buyers and unfortunately this has been a nightmare for us. We are unable to sleep if its raining, for fear of it flooding, we have to miss work to tend to the house, put out sand bags, etc. It is an emotional nightmare, not to mention our livelihood is at risk. All we are asking is for assistance to make it right, what that option is I am not sure. But they need to address the drainage issue, whether that be digging and installing the ditch correctly, redoing the yard and bulding it up to prevent flooding, etc. Please help us. We are desperate.Desired Settlement: We would like for the flooding to be fixed and for them to stop putting the blame on other people. They say they are not able to fix the ditch because its a JEA easement, however they never did it right in the first place nor have they asked if they can fix the ditch to cure the problem, they just turn their backs on us. We want proper drainage fixed/installed and our yards fixed to where there is no flooding.

Business

Response:

In response to the above referenced complaint number, please accept the following as our position regarding the

issues listed:

We are currently in the process of working with an engineer, and any applicable governing agencies, in an effort

to come up with a solution. As soon as we can come up with a plan of action, we will proceed with those

recommendations.

Consumer

Response:

Review: On 3 separate incidents in the last week and a half, subcontractors working for D.R. Horton in my neighborhood, Hemlock, have trespassed, damaged, and changed our property without permission. There is a new builder supervisor, and the sales agent and subcontractors refuse to give us his telephone number to contact to directly address this problem. We have since involved the local police department. We have been the owners and resident of the property since September 2013, however, the workers continue to view it as an "open property" for use.

Incident 1: Workers were found in our yard removing and replacing bushes. (We did not request or authorize this, and we were never asked for permission).

Incident 2: Workers for an unknown reason dug a hole in the front yard and made changes to an irrigation pipe. The sod was thrown back in the hole upside down, mud was left everywhere as well as pieces of plastic and trash. We had not reported any problems with our irrigation, were not informed of any problems with our irrigation, and once again, were never asked for permission to make changes to our property.

Incident 3: A worker doing drywall on a house being built 4 lots down was caught on our property using our water to wash his buckets. When asked by myself and police, he admitted that he has done this multiple times. Which means we are essentially paying for water we are not using.

Our goal was to address this privately with the contractor in charge. However, since no one in the company will cooperate and let me speak to him, we have had to involve the police and now the Revdex.com. As we cannot file a trespass notice since these same workers will have to fix warranty problems in our house, we were advised to take this route.Desired Settlement: I want to be contacted by the person in charge at the Hemlock Subdivision in Williamston, SC.

Business

Response:

This letter is in reference to complaint ID

[redacted] and the address [redacted] It is intended to show due diligence and

resolution for the issues listed. Item number one was the result of a policy

for side entry garages having larger plants than the front load garages.

Smaller plants were initially installed on the property. This was recognized

and communicated to field management to have the larger plants installed. The

homeowners were not communicated with prior to install. This has been addressed

internally, and will not happen again in the future. Item number two, the contractor responsible

had the wrong address listed. We have since communicated with vendor and

internally to keep this from presenting itself again.Item number three, the

responsible party has been terminated from their contract with D R Horton. The

customer service department has communicated our “occupied home” policy to all

trades and will see this does not happen again.We hope that

communication and steps taken has resolved any concerns or issues that were

presented.

Review: We purchased our home 7/2008. Since the purchase of our home we have had 3 water leaks. The first two DR Horton would not fix and repair damages or take any responsibility. When I asked them for help they told me my warranty had already ran out. Although, they did help my neighbor. With the third leak I immediately called my insurance company and filed a claim and had a plumber come out the next day since the leak was notice late in the evening. I did call DR Horton to let them know and they said why didn't you call us first it is the protocol. I said you didn't help me the first two times why would you help me on the third. Since the piping that is in our home is under a civil lawsuit DR Horton is helping the owners. They did pay for my flooring but are refusing the pay for the plumber; said it was a third party invoice but so is the flooring. I have called and left several messages and can't get a call back. Their customer service is bad and I didn't know what else to do. The plumbing invoice is for $450.00.

Thank you

Carol WillifordDesired Settlement: Would like paid back for the plumber and would like them to continue with the inspection of our pipes with the plumbing company that installed at our convenience not theirs.

Business

Response:

Please accept this correspondence as D.R. Horton, Inc.'s ("Horton") reply to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint. I apologize forthe difficulties Ms. [redacted] feels she has encountered. I assure you that Horton strivesto provide quality service.After receiving the complaint and reviewing same, I found there is pending litigation andwe are unable to make any further comment at this time.I appreciate your providing me with an opportunity to respond to the homeowner'scomplaint and appreciate your attention to this matter.

Review: DR Horton built a house @ [redacted] next to my residence. They destroyed my landscape on the side of my house facing [redacted] When [redacted] Way was built next to my house, the landscrape crew cut into my property line and destroyed the sod and underground on the side of my house.

I've spoken to [redacted] and [redacted] from DR Horton numerous times and [redacted] has even come on site to inspect and confirm the damage himself. He promised he would repair the sod and property on my side of the property line that his crew damaged. The repair has never happened.

[redacted] has assured me it will be repaired as well with no results.

I've followed up with both numerous times and I either get lip service that repair will be done by a certain date (to no avail) or I get their voicemail with no return call.Desired Settlement: I want my lawn (sod) and underground that was removed on my side of the property line to be repaired to the original state prior to the new DR Horton home @ [redacted] being built.

Business

Response:

Ms. [redacted]

Mr. [redacted] has been contacted, we are currently in the process of assessing the situation in order to correct any damages done to Mr. [redacted] property.

Thanks,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10114814 on 2-Jul-2014 and have determined that this does not resolve my dispute because NOTHING AT ALL HAS BEEN DONE!

For your reference, details of the offer I reviewed appear below.

I will have someone over tomorrow to look at the slope on the right side where your sod was damaged while the landscaper was cutting in the swell. I’ll have a game plan tomorrow on when the repair will take place, once I have this information I’ll send you and update.

If you have any questions, please respond to email.

Thanks

Regards,

John Kiernan

Business

Response:

Hi Angela,

Update on [redacted] complaint.

The property corners were staked this morning and the retaining wall will start tomorrow.

This was communicated to Mr. [redacted] last Friday with a follow up email this morning.

D.R. Horton, Inc.

America's Builder

Review: It took my wife and I over a year to have warranty issues address in our brand new home built by Dr. Horton. We have had a terrible time trying to communicate with them and have wasted endless hours chasing them around to complete repairs. I'm floored by there lack of concern for the consumer after the purchase of the home. I have acquired over a 180 pages of emails trying to get things handled. It finally came down to a warranty supervisor coming to our home to discuss the issues we are having. At that time we were told that they would work on compensating my wife and I for there missed appointments and the lack of scheduling the proper people to complete the repairs timely! It has been several months since this has happend. I recieved one phone call from them but have not heard back from them at all. Also I have not had them return my emails! Very furstrating building a home should be fun and a mile marker in a young families life, this has been nothing but a headache and us chasing people around. What is worse is this is not an isolated case and we have several neighbors that are having warranty issues with them as well! SAD Dr. Horton!!!! Take care of your customers, and they will come back. If you notice most of your home builders are younger in the late 20 to early 30's and you continue to treat people this way you will loose all of us!!!Desired Settlement: Would like to compensated for the week of work my wife and I missed for scheduling errors on dr hortons part!!! I make on average 1300.00 a week. My wife makes about 950.00 a week.

Business

Response:

All of Mr. [redacted] items are been worked on. The compensation issue is still being discussed.

Thank you,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

No one has offered me any kind of settlement or contacted about this. I'm still waiting on emails from dr Horton. So no nothing has been done about the settlement portion

Review: D.R. Horton began building in my neighborhood recently. Their employees have failed to clean up the construction materials properly. I have seen many nails in the streets and picked them up. I have now ran over two in one tire this now caused me to need to spend money to replace my tire simply because their employees do not properly clean nor do they maintain control of their materials. I hve contacted the business via telephone and was told that they will not replace my tire and that they will not address the issue of nails in the neighborhood. I have now contacted police regarding littering and failing to clean up dangerous objects. Not only is it dangerous and expensive to the adult residents driving in this area, but there are also many children who can get hurt on these objects. There is no reason a good company can not keep track of their materials.Desired Settlement: I expect D.R. Horton to pay for my tire replacement as well as contact their company in Jacksonville, FL to provide training on proper cleaning of a workplace.

Business

Response:

September 9, 2014

Revdex.com Fort Worth Texas

Ms. [redacted]

In response to the above complaint, please accept the following response:

Our builders keep the streets clean of debris as possible. Professional street sweeping machines are used on a regular basis to clean any debris that may be found. Much of the cleaning is done due to environmental regulations and must be performed on a regular basis. Due to the amount of building in our city it is unknown where the nails were picked up and punctured the tire. DR Horton Co. cannot reimburse Mr. [redacted] for his tire replacement and consider the matter closed.

Sincerely,

Customer Service Manager

D.R. Horton Homes, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

It saddens me that a company of such magnitude can so easily brush aside responsibility. It is very obvious these nails came from the construction in my neighborhood. One can walk the street at any given moment and find matching nails to the ones found in my tire. Based on D.R. Horton's representative's response, they do the bare minimum required by law as far as cleaning goes. A good company would see that logic shows that the nails in my tire had a high probability of coming from their worksite. That good company would take responsibility and apologize instead of nonchalantly caring blame aside. I would warn others that course to do business with this company, for they may pass blame when a mistake is made and leave you to clean up the mess.

Review: DR Horton has constructed our condo in 2005. Over the years, we had minor water penetration issues into the interior or the home around bedroom door frame. However, my mother residing at this residence attributed these issues to air conditioner condensation discharge. We have three 2 witnesses that observed these issues in 2009 and in 2011. During a severe thunderstorm in August of ‘14, a substantial amount of water was pouring down from the ceiling over a door. We had an AZROC-licensed roof contractor, [redacted], examine the issue and determine that the roof tile was installed incorrectly, specifically cut too short to provide adequate cover of an attic vent. Upon driving rain, this allowed water to enter the attic space. We had the contractor correct it immediately as there was another storm forecasted. We have pictures of the damage, the tile that was not installed properly, showing a gap between the two adjacent tiles that allowed water intrusion. We have incurred expenses for the emergency roof repair, water extraction, mold mediation and interior finish restoration. It it had been few months over nine years after we have purchased this condo from DR Horton, however, being assured by the roofing contractor that the improperly-installed roof tile has neither shrunk over the years nor got bigger and was actually installed incorrectly by DR Horton in 2005, we have contacted in good faith Mr. [redacted] with DR Horton warranty department in November of 2014. We’ve provided pictures of the damage, the gap in tile installation and allowed Mr. [redacted] to tour our condo and review the location of the water leak. We explained to Mr. [redacted] that the tile has not changed its size or shape over the years and the crux of the issue was DR Horton improperly installing it in 2005. A month later, we have received a letter from [redacted] with DR Horton declining DR Horton’s responsibility for the improperly-installed tile due to the time that has elapsed since it was instalDesired Settlement: There is no question that the defect has been there from the time of the roof installation. As we noted earlier, we have witnesses that can testify (statements available upon request) to seeing water droplets over the area where the water leak manifested itself during the summer of 2014 storm, much earlier in 2009 and 2011. At this juncture, we feel that DR Horton is not acting in good faith or ethically, standing behind the unquestionably defective installation of our roof. We would request DR Horton to compensate us for all the expenses associated with this leak, including the emergency roof tile repair, water extraction, mold remediation and interior finish restoration, for the total of $1,350.

Revdex.com

Response:

MESSAGE FROM BUSINESS: In response to Mr. [redacted]’s Complaint to the Revdex.com, please be advised as follows: Representatives of D.R. Horton’s Phoenix Division, including our Director of Construction, have inspected the site, have communicated with Mr. [redacted], and have carefully reviewed the file and considered his request for reimbursement. Contrary to Mr. [redacted]’s claim that the defect has been there from the time of roof installation, the roofs at [redacted] were designed and installed in compliance with applicable building codes and standards for materials and workmanship. Also, in the 2007-2009 time frame D.R. Horton worked cooperatively with the homeowners association and individual homeowners at the project to address concerns raised by them. Roofs were inspected as part of that process and there were no findings of improper tile length. Furthermore, the subject home closed escrow on April 1, 2005 and is almost 10 years old. A leak at a condominium unit resulting from a severe thunderstorm nine years after completion of construction is not associated with original construction and should be dealt with through homeowners’ insurance. We informed Mr. [redacted] that this is consistent with Arizona law, which provides that “in no event may an action be brought more than nine years after the substantial completion of the improvement.” In summary, D.R. Horton has a history of working cooperatively with the homeowners at the [redacted] project to address concerns that were raised in a timely manner in the past as contemplated by Arizona law. For the above reasons, D.R. Horton informed Mr. [redacted] that we would not take any further action regarding the home. Thank you for the opportunity to respond to Mr. [redacted]’s complaint, as DR Horton’s goal is to always respond to customer concerns in a timely manner. Sincerely, [redacted]

Revdex.com

Response:

As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 12/30/2014 12:28:09 PM by [redacted]

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case. We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at [email protected].

Regards,

Review: Complaint on Dr. Horton builder.

We have looked at the community to purchase a house. We started off with one and the house had structural issues with it. So we had asked to see one of the houses acrossed the street that was available. We looked at it and wanted to start the process of buying. The sales rep [redacted] had informed us that we would be able to get the basement finished with a wet bar prior to settlement of March 31st. When our current house goes to settlement. Then he comes back and says that they cannot do the basement and would need at least 20 – 30 thousand dollars up front to do it. We turned him down. Then he tells our realtor that there is a house that just came available so I rushed to the property on Tuesday 2/25/15. The following day I dropped off a check to [redacted] for the deposit of 1,000 that was agreed upon. It was told to us and our realtor that they would write up the contract and overnight it to us and have an addendum that there would be no kick out because we already have our buyer for our house and all inspections have passed. I also made sure that when I handed over our check I asked [redacted] to make sure that no one could kick us out and that was our house and he said yes and matter of fact there was people looking at it right now and to go let them know you just bought the house. [redacted] over knighted the contract to us and we had completed the contract and hand delivered it to the office. [redacted] assured us that the contract was going to be ratified that day and would send us copies and to our realtor. Never got it. My realtor has made numerous calls and emails from Thursday when we dropped off the contract to Monday evening and no one has returned our calls or emails. we have even gone to the office on Sunday and they never opened. We get an email on Monday late in the evening saying that they have accepted a contract for the house from another person. We will now be homeless a family of 4 with a baby & 7 yr oldDesired Settlement: I would like to see that they have a formal appology and the complaint noted on the books. They have put a family out on the streets due to their actions. I do not want to see it happen to another family.

Revdex.com

Response:

Dear [redacted] :

This letter is in regards to your complaint submitted on 3/9/2015 2:26:23 PM against D R HORTON INC and assigned complaint ID [redacted]

The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]

Regards,

Review: I purchase a new construction home on september 26th, 2013. When I purchase the home, there was a tree that was not alive in the front yard. I asked Dr Horton if the tree was okay, and they said it would grow back in the spring time. Now it is May and the tree is still dead. I put in a warranty call to have the tree replace. The response I received from my request was that I sign the warranty document when I moved in that landscaping was not covered after closing. I would have never had accepted the agreement if I knew the tree was dead before I purchase the home.

I feel that I was tricked by DR Horton, because when I brought it up, they said the tree was fine and normal. Me, being naive, believed the tree would grow when it was spring. That was never the case, because the tree was long dead before I moved into the home.Desired Settlement: I would like to get a new tree to replace the dead tree in my front yard. for my inconveniencing, I would like them to replace it with a palm tree.

Business

Response:

Please accept this correspondence as D.R. Horton, Inc.'s ("Horton") response to the BetterBusiness Bureau ("Revdex.com") with regard to the above-referenced complaint.Horton spoke with Mr. [redacted] about the tree on the afternoon of Wednesday, May 7, 2014.Horton informed Mr. [redacted] that due to the number of variables involved in the life cycle ofplant material, the tree was not warranted which is standard procedure for landscaping companieseither residential or commercial.The superintendent who was on the closing walk through with Mr. [redacted] is no longer with thecompany so his recollection of this matter is unknown. As a gesture of good will Horton offeredtwo options to Mr. [redacted]: (I) Hot1on would replace the tree with the same type of tree that wasoriginally installed or (2) Horton would reimburse Mr. [redacted] for the cost of the same type oftree originally planted which funds he could use toward the purchase a tree of his choice. Mr.[redacted] chose option I. Hot1on will schedule the tree to be replaced as soon as possible.Thank you for giving D.R. Hot1on the opportunity to respond to this complaint.Best Regards,-~fV). (}.~[redacted]

Review: I signed a contract and provided earnest money in the amount of $500.00 for a house to be built in Royse City, Texas. They accepted my price, but a few weeks later the sales representative called me and told me he did not realize the lot that I had chose and had a contract on, had already had building permits for a spec house which was not the same elevation and or options that I had originally chosen, and they did not have anymore lots of that size to build my house on. I decided to choose another location to build the house but they did not accept my offer on that house. The sales rep told me that they would refund $250.00 of my earnest money because I cancelled the contract, which is not true because the 1st contract should be null and void as this was not my error and the 2nd one they did not accept my offer.Desired Settlement: I want a full refund of my $500.00 earnest monies.

Business

Response:

[redacted] deposit was refunded.

Thanks.

D.R. Horton, Inc.

America's Builder

Consumer

Response:

I have reviewed the response made by the business in reference to complain[redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

They have only refunded half of my money.Regards,[redacted]

Business

Response:

Yes, that was the first check but we have since then ordered a check for the balance. He will receive the balance within a couple of weeks.

DFW East Sales Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint I[redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Review: We have been in touch with our local contact person; and I also contacted the company through their website about the faucets in our two bathrooms coming away from the shower wall. We purchased this home due to the 1 year warranty that is offered on the homes.

When my husband made contact; he was told that he needed to contact the manufacturer. The issue is that it wasn't installed properly. The faucet is not malfunctioning.

We also contacted the company about cracks in the driveway and other issues and have been ignored.

My biggest issue is that you should not offer a warranty if you are going to ignore the home owner. Several owners purchase a new build for this peace of mind - which we currently do not have.Desired Settlement: I want the faucets, the driveway, and any other issue we have with quality, installation, and function up to our one-year warranty fixed. I don't want to be ignored and I don't want things to be 'pushed off' past our one-year mark.

Business

Response:

Response to Complaint ID [redacted]

The Customer service manager contacted Ms. [redacted] in regards to her complaint. The plumbing issues is now fixed. It was explained to Ms. [redacted] that concrete is not covered under warranty. All issues are now resolved with the homeowner.

Thank you,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

[redacted]0

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the company quickly resolving the issue.

Regards,