D R HORTON INC Reviews (239)
Review: It was discovered on January 8, 2014 that failure to remove a screen from the clothes dryer ventilation system was preventing our dryer (installed by DR Horton) from operating properly. This resulted in numerous re-runs of our laundry (as many as 5 re-runs at approximately 90 minutes each). Not only did the screen result in dryer malfunction, we had to have the drywall removed (in the bedroom sharing a wall with the laundry room) due to water leak damage and mold accumulation. The drywall has yet to be replaced since the drywall was removed.Desired Settlement: I am seeking monetary compensation totalling $83.54 for the increased electricity costs in December and January. Breakdown is as follows:
Review: Constant failure to get reported problems addressed on a timely manner.
Review: First off the sales rep told us that our water drainage/easement was half the size that it turned out to be. As well as the punch list that was agreed upon with my family and the superintendent still has not been completed and we moved in over about 6 weeks ago. The super himself told us it had to be done within seven days of moving in. Also in the time that we have been living here I have put in multiple warranty items on the DR. Horton web site and have had no responses to my issues and the few that have been addressed I had to bug the super until he finally sent someone over. I just want my home items to be fixed so I don't have to keep going down paths that get me know where and that me and my family can just be done with it.Desired Settlement: I would like the things that were promised to be fixed and the new items that were brought up since we have lived there to be fixed. and maybe for a company to actually do what they say they will do.
Review: We purchased a New Home in Bryson Village, Raleigh NC back in August 2014. At the time of our second walk through it was noted that the tree in the front yard and the Sod in a few areas of the property were dead or dying. We were informed by the builder that the Tree and Sod were in a dormant state due to just being planted and with proper watering and fertilization that they would both recover in the Spring. We had them note both issues on the final walk through document and we were insured that if we still had issues in the spring that they would be corrected. It is now May we have watered and fertilized on a regular bases and the tree and yard have not recovered. They are now says they want to prune the tree. The issue is that some of the main branches are dead and when pruned the tree will never recover to its potential size and shape. As for the yard they have committed to take care of some of it. I have tried for two weeks now to meet with the developer to understand what parts of the yard they are willing to replace. I want to make sure we are in agreement as to the dead areas. So far they have not responded favorably to meeting with me. They also don't want to Re-Sod until the finish construction the the lot next door even though they Sod in the neighborhood on a regular basis. The lot next door is not going to be finished for at least another month maybe two so that means I go most of the summer with a brown yard.Desired Settlement: I want the tree replaced as promised and I want the Sod replaced in a timely fashion.
Review: Purchased DR Horton home in December of 2012, had complained about floors upstairs squeaking (placed multiple warranty work request), as well as dampness behind master shower that has caused DR Horton to try and replace shower tiles (still damp to this day making the new grout crack and change color), nor has the baseboards been replaced that had mold on them just outside of the master shower. The latest attempt to repair on the flooring upstairs (8 attempts) ended up screwing the carpet into the wood beneath it (also has a dip in the floor), the shower still has excess moisture that was never explained nor did DR Horton ever figure out the reason why (just ripped down tile and covered it up). All issues were brought to the builders attention within six months of purchase. All we have asked of DR. Horton (Melbourne, FL division) is to complete the warranty request where the issues are resolved, nothing more.Desired Settlement: To replace the sub floors that continue to squeak while walking upstairs, figure out the actual problem with the shower and repair the shower, replace baseboards in master bathroom.
Review: I have made several attempts to get my home warranty work done and there is still not done. My garage floor hold almost an inch of water and a few of my shingles on the roof are popping up. They say they will come out to look at it and nothing happens. There are several nail pops that have not been looked at.Desired Settlement: I want my garage floor replaced. I am not sure if it will take 2 sections (out of 4) or if all 4 will need to be replaced so the fall will send the water out of the garage and not hold it. I also want my shingles fixed and the nail pops fixed.
Review: We bought a new house in september 2011, from DR Horton. We were shocked that we were given the land for free when we purchased, we thought wow, what a sales pitch. Well we soon found out why they had given us the land. Apparently, prior to us purchasing the land/home, it had been brought up by the HOA that the area of the neighborhood, where we were building had a flood issue, which DR Horton failed to address. They built our home and soon built and sold homes on the surrounding lots on our cul de sac, and the same pitch was given to those buyers as well, free land if home was purchased. We all soon found out together, that the area has a huge flooding problem and DR Horton has done nothing to assist us with the issue. It has been brought up again at numerous HOA meetings and still no resolve has been done. Whether it be a normal afternoon shower, and especially a downpour, our yards are inundated with water, to the point, that our house will eventually flood, although according to duval county and FEMA the home is not in a flood zone. We have asked numerous times for assistance and each and everytime they say there is nothing they can do. I could understand if it was my fault or neighbors fault that the yard flooded, like improper guttern runoff,etc, however this problem we have is uncontrollable, where french drains, etc will not work. There is a major problem in the nieghborhood, where they are still building houses and they refuse to address the issue. They built a new house on the other side of me and the house is significantly higher than mine and now my yard floods on the other side as a result. We are all first time home buyers and unfortunately this has been a nightmare for us. We are unable to sleep if its raining, for fear of it flooding, we have to miss work to tend to the house, put out sand bags, etc. It is an emotional nightmare, not to mention our livelihood is at risk. All we are asking is for assistance to make it right, what that option is I am not sure. But they need to address the drainage issue, whether that be digging and installing the ditch correctly, redoing the yard and bulding it up to prevent flooding, etc. Please help us. We are desperate.Desired Settlement: We would like for the flooding to be fixed and for them to stop putting the blame on other people. They say they are not able to fix the ditch because its a JEA easement, however they never did it right in the first place nor have they asked if they can fix the ditch to cure the problem, they just turn their backs on us. We want proper drainage fixed/installed and our yards fixed to where there is no flooding.
Review: Dr Horton refused to hornor their product warranty and said that was the home owner responsibility.
Review: DR Horton has constructed our condo in 2005. Over the years, we had minor water penetration issues into the interior or the home around bedroom door frame. However, my mother residing at this residence attributed these issues to air conditioner condensation discharge. We have three 2 witnesses that observed these issues in 2009 and in 2011. During a severe thunderstorm in August of ‘14, a substantial amount of water was pouring down from the ceiling over a door. We had an AZROC-licensed roof contractor, [redacted], examine the issue and determine that the roof tile was installed incorrectly, specifically cut too short to provide adequate cover of an attic vent. Upon driving rain, this allowed water to enter the attic space. We had the contractor correct it immediately as there was another storm forecasted. We have pictures of the damage, the tile that was not installed properly, showing a gap between the two adjacent tiles that allowed water intrusion. We have incurred expenses for the emergency roof repair, water extraction, mold mediation and interior finish restoration. It it had been few months over nine years after we have purchased this condo from DR Horton, however, being assured by the roofing contractor that the improperly-installed roof tile has neither shrunk over the years nor got bigger and was actually installed incorrectly by DR Horton in 2005, we have contacted in good faith Mr. [redacted] with DR Horton warranty department in November of 2014. We’ve provided pictures of the damage, the gap in tile installation and allowed Mr. [redacted] to tour our condo and review the location of the water leak. We explained to Mr. [redacted] that the tile has not changed its size or shape over the years and the crux of the issue was DR Horton improperly installing it in 2005. A month later, we have received a letter from [redacted] with DR Horton declining DR Horton’s responsibility for the improperly-installed tile due to the time that has elapsed since it was instalDesired Settlement: There is no question that the defect has been there from the time of the roof installation. As we noted earlier, we have witnesses that can testify (statements available upon request) to seeing water droplets over the area where the water leak manifested itself during the summer of 2014 storm, much earlier in 2009 and 2011. At this juncture, we feel that DR Horton is not acting in good faith or ethically, standing behind the unquestionably defective installation of our roof. We would request DR Horton to compensate us for all the expenses associated with this leak, including the emergency roof tile repair, water extraction, mold remediation and interior finish restoration, for the total of $1,350.
Review: We have repeatedly complained about various issues outside our NEW home. Following are the claims we have filed and failed to get a response on:
Review: Purchased a new DR Horton home in September 2013. DR Horton offers a one year warranty on the home. Since the purchase of the home multiple warranty claims have been made. No repairs have been completed. DR Horton does not return phone calls, emails, or warranty claims that were filled out online. I have a water main that has not been repaired. Exterior weather conditions coming into the house due to lack of insulation or improper installation of siding. Damage to my drywall due to the moisture in the wall. DR Horton's contractor investigated by cutting holes in the drywall. Holes have not been fixed. I have a crack in a shower pan that has been repaired on multiple occasions and the crack still has not been repaired. Fence has fallen, and have not been contacted by DR Horton for repairs.Desired Settlement: I want DR Horton to comply with their warranty agreement and complete the repairs in a timely manner. These issues have not been fixed in 9 months.
Review: D.R. Horton began building in my neighborhood recently. Their employees have failed to clean up the construction materials properly. I have seen many nails in the streets and picked them up. I have now ran over two in one tire this now caused me to need to spend money to replace my tire simply because their employees do not properly clean nor do they maintain control of their materials. I hve contacted the business via telephone and was told that they will not replace my tire and that they will not address the issue of nails in the neighborhood. I have now contacted police regarding littering and failing to clean up dangerous objects. Not only is it dangerous and expensive to the adult residents driving in this area, but there are also many children who can get hurt on these objects. There is no reason a good company can not keep track of their materials.Desired Settlement: I expect D.R. Horton to pay for my tire replacement as well as contact their company in Jacksonville, FL to provide training on proper cleaning of a workplace.
Review: It took my wife and I over a year to have warranty issues address in our brand new home built by Dr. Horton. We have had a terrible time trying to communicate with them and have wasted endless hours chasing them around to complete repairs. I'm floored by there lack of concern for the consumer after the purchase of the home. I have acquired over a 180 pages of emails trying to get things handled. It finally came down to a warranty supervisor coming to our home to discuss the issues we are having. At that time we were told that they would work on compensating my wife and I for there missed appointments and the lack of scheduling the proper people to complete the repairs timely! It has been several months since this has happend. I recieved one phone call from them but have not heard back from them at all. Also I have not had them return my emails! Very furstrating building a home should be fun and a mile marker in a young families life, this has been nothing but a headache and us chasing people around. What is worse is this is not an isolated case and we have several neighbors that are having warranty issues with them as well! SAD Dr. Horton!!!! Take care of your customers, and they will come back. If you notice most of your home builders are younger in the late 20 to early 30's and you continue to treat people this way you will loose all of us!!!Desired Settlement: Would like to compensated for the week of work my wife and I missed for scheduling errors on dr hortons part!!! I make on average 1300.00 a week. My wife makes about 950.00 a week.
Review: DR Horton built a house @ [redacted] next to my residence. They destroyed my landscape on the side of my house facing [redacted] When [redacted] Way was built next to my house, the landscrape crew cut into my property line and destroyed the sod and underground on the side of my house.
Review: We purchased our home 7/2008. Since the purchase of our home we have had 3 water leaks. The first two DR Horton would not fix and repair damages or take any responsibility. When I asked them for help they told me my warranty had already ran out. Although, they did help my neighbor. With the third leak I immediately called my insurance company and filed a claim and had a plumber come out the next day since the leak was notice late in the evening. I did call DR Horton to let them know and they said why didn't you call us first it is the protocol. I said you didn't help me the first two times why would you help me on the third. Since the piping that is in our home is under a civil lawsuit DR Horton is helping the owners. They did pay for my flooring but are refusing the pay for the plumber; said it was a third party invoice but so is the flooring. I have called and left several messages and can't get a call back. Their customer service is bad and I didn't know what else to do. The plumbing invoice is for $450.00.
Review: On 3 separate incidents in the last week and a half, subcontractors working for D.R. Horton in my neighborhood, Hemlock, have trespassed, damaged, and changed our property without permission. There is a new builder supervisor, and the sales agent and subcontractors refuse to give us his telephone number to contact to directly address this problem. We have since involved the local police department. We have been the owners and resident of the property since September 2013, however, the workers continue to view it as an "open property" for use.
Review: Complaint on Dr. Horton builder.
Review: An advertising price the seller will not honor:
Review: Waiting for parcel # to be corrected since Feb 2013 on my property at [redacted].
Review: I purchased my home in September 2013 and there were issues with the flooring. Concerns were brought to the attention of the field manager. Specifically, parts of the floor were not installed correctly (too short), areas that have large gaps and are continuing to widen, planks that are chipping causing splinters. My children and I have suffered splinters due to the hardwood floor splitting within 60 days of moving in. A flooring representative came in Feb 2014 and took pictures and said most of the issues can be re-done and said many of the wood planks may be defective and suggested possibly going to the manufacturer to see if they would replace the entire floor if material is defective. After 3 visits, a third party investigator came and saw the floors. I received no response from the flooring company nor DR Horton regarding the issue until December when I was told that the floor manufacturer said it was a combination of incorrect installation/poor subfloors and was then re-directed back to DR Horton for resolution on my floors as they were responsible for paying for replacement of my defective floors. I was told on Feb 27th that since the manufacturer said that it was not defective material, they would not replace it. But, this does not negate the fact that there are issues with incorrect installation, poor workmanship (that may have attributed to the wood splintering) that was brought up prior to move in and was going to be fixed. Now all of the sudden, they said "no." I have made multiple attempts to seek resolution on fixing my floors which are now a year old. To have issues with floors that were less than 3 months old when we moved in is unacceptable and shows poor business practice.Desired Settlement: Replacement of entire wood floor in an expeditious manner.