D R HORTON INC Reviews (239)
We have had nothing but headaches with DR Horton. WE have been waiting for months to get warranty work done with no responce from the warranty department. THe entire Cheswyck subdivision is ready to take leagal action due to the lack of responce of our issues. We have a huge drainage issue that includes standing water against our foundation. I have called and emailed several times to get it fixed. Twice it has been scheduled and both times no one has shown up. We have several houses in the neighborhood that have dead grass. When we asked them when it was going to get fixed, we keep getting excuse after excuse. I would not recommend anyone buying a DR Horton home.
Review: My wife and I had a home built in Nature Trail Subdivision in Pensacola Florida In 2009 and according to the Nature Trail HOA guidelines we were to buy our neighbors mailbox numbers for our future neighbors whenever they built , then we were to be reimbursed by the builder who built the neighbors home which is DR Horton. It has been since October of 2013 since I started asking to be reimbursed and all we've gotten is we're working on it. I explained to the DR Horton Sales Rep of Nature Trail Subdivision if this was not legit why would we have our neighbors address numbers to their mailbox at our house ? I called the President of Nature Trail Subdivision which is Steve Colony and explained the situation his response was for me to call DRHortons office in Nature Trail . I waited 2 months no response so I called to let them know I was reporting them to the Revdex.com . A few days past and gentleman called back to say he had asked Dave Taylor here in Nature Trail to look the guidelines up for back then . It has been going on two weeks since I spoke to [redacted] of Nature Trail. I haven't heard a word from anyone. I know it's only 250.00 but my reasoning is this , If it was so important that it be put in the Nature Trail guidelines then it needs to be adhered to instead of sticking the homeowners with the Bill . Both Nature Trail and DR Horton are at wrong !Desired Settlement: Payment in full would be nice
Review: Failure to honor warranty request in a timely manner and conduct proper repairs
Review: I'm filing a complaint against D.R. Horton American Home Builders. I submitted a warranty request with them back in November of 2012. They did respond to the warranty request by having the property manger of my subdivision contact me. A gentleman by the name of [redacted] explained to me that some one would be out to fix the siding of my home. But due to the holidays it could take a few weeks. After a few weeks someone finally did come out and fix the problem. But the issues recurred. [redacted] did find out what was causing the problem and found a resolution to the problem. After several months back and forth he finally did came out and fixed "another" problem. Left a message with me Thursday May 23 2013 at 2:09 pm. ( which I have saved this voice mail ) That someone would be out to repair my siding of my home again. No one ever showed up and I called [redacted] on several occasion and never got a response.Desired Settlement: DesiredSettlementID: Replacement
Review: There were so many things wrong with the home that I purchased from D R Horton.
Review: Bought my D R Horton Home at the end of May 2014. D R Horton provides a 33 day punch list and an 11 month punch list. I filled out a 33 day punch list back in July of 2014. There were over 30 items on this list. The majority of the items were poor quality in fixing seams in sheet rock, spackle lines from too much sanding or lack of sanding. Needless to say D R Horton made what look bad, worse. They also never finished filling in nail holes and painting the bottom of the door frame they replaced. The bigger issue since the time of settlement are footprints in the cement in my driveway and sidwalk. D R Horton said they would try a few things. They only did one and it looks like crap. Since then D R Horton sent the Regional guy [redacted] who wrote down the my complaints. this was back in Sept 2014. Nothing has been done since. With frequent call to the regional office in Mt Pleasant they never answer my calls. They just send emails. Lori Roberts said they sent my list to the Constructions group back in Dec. 2014. About a month ago they sent some guys out to assess the footprints in my driveway. Still no word. The contractor making the assessment told my wife that footprints take up 70% of the driveway and that they would have to replace it. My complaint is that D R Horton is not living up to what they promise in their warranty. I do have a copy of my 33 day warranty punch list.Desired Settlement: My expectation is that D R Horton would live up to the agreement of fixing items from my final walk through, which are the footprints in my concrete and the undone items on my 33 day warranty list. If they can't do that I would like to hire my own contractors to make these fixes and have D R Horton pay the bills since I have been waiting since September 2014.
Review: I closed on a house in Amhurst Community on March 1, 2010.
Review: Now that is time to file for my homesteading tax exemption I found out that my house wasn't builded on 2014 like the salesman told me but was builded on 2012, based on the public records at http://www.wcad.org/
Review: The home builder provides a warrenty on their new homes. Two areas of concern are a leak at a solder joint inside the wall and stucco work on the outside of the home. We just purchased the home less then a year prior and did not have prior knowledge about the warrenty. The leak occured after being in the home for 10 months and was detected because of black mold growing on the wall, baseboard and carpet. My wife was coughing prior to detecting the leak every night once she laid in bed (the leak was in the master closet). To protect my wife and myself, I sprayed the area with bleach and removed the effected areas and bagged them up. We asked a neighbor about referring a plumber and they said it should still be covered under warrenty. So I contacted the company. They had someone come to out home to look at different concerns. They said the stucco was definitely covered under warrenty and they blamed the leak on someone hitting the water spout in a bathtub/shower and said it was not covered due to that reason. I disagreed and mentioned they was a class action suit againt them due to poor quality of work. At that time they came back and gave a different reason for refusal and that was because I had the mold removed and had opened a small portion of the wall. I guess protecting my family from a serious health concern and to determine the problem area due to not having prior knowledge about the warrenty and finding the mold on a Friday evening. I was also told that the plumbing contractor who originally did the work was no longer in business which would mean the company would have to pay out of their own pocket for any work performed. Secondly, after they refused to correct the faulty plumbing and secondary damage I mentioned the fact they were already being sued for this same type of thing and I would have to consider joining the suit. At that time they then stated they would no longer do the stucco work they already said was definitely covered.Desired Settlement: I would like the company to fix the faulty plumbing and correct the secondary damage caused by it. I would also like the the stucco work to be completed as promised.
Review: My husband and I were so excited about buying our first home. We searched for several months for the perfect house, and finally decided to have one built. We found a neighborhood/area that we wanted and prepared to begin the whole process. Luckily, we found a spec home that was still in the process of being built, so we got to move-in a lot sooner than if we had started from ground up. The house was everything we wanted!
Review: I purchased a home from DR Horton in Lexington SC in September 2013, and since this time I have been unable to get any consistent service from the organization and most of the items we agreed to during the purchase process, or had promised to me by [redacted] or [redacted] have not been fulfilled. The work that has been completed has been done to the bare minimum to get in and out, and most repairs have been sub-standard and required multiple visits to correct what should be minor issues. We are now near the end of our first year and have multiple safety and construction issues that must be addressed. Every single interaction with the local South Carolina office has resulted in items being promised but with little to no actual delivery until I copy my attorney in on requests.
Review: I first gave notice on Nov. 14, 2013 of the concrete driveway, walks, & patio concrete dusting/deteriorating. [redacted] of D R Horton, solution of coating has been an inexpensive & unsuccessful attempt to resolve the problem. [redacted], D R Horton superintendent, has stated that coating is not the solution to the problem.
Review: DR Horton building superintendent has been to our home and told us for over 2 months they would replace balcony doors. He ordered wrong doors then asked would we be okay with doors and yet to replace them. This is the third time we have tried to resolve this issue. There is a constant draft from the doors. This is totally unprofessional.Desired Settlement: Please finish the job soon
Review: This is a complaint about DR Hortons product and service during my recent home purchase experience. It was agreed that I would be afforded the right to inspect my new home after it was built, and that any issues and defects would be promptly corrected, as DR Horton was still in progress of building the home. When the time came, I was taken on a home inspection by [redacted], DR Hortons Warranty Representative. [redacted] has failed miserably to satisfy this agreement. He was argumentative about defects, and very difficult and evasive about recording them. In addition, during the inspection [redacted] denied us access to locations within the home that was requested to be viewed, and would not allow us to inspect them. As an example, I had requested if we could view the attic, and was told by [redacted] that he does not allow buyers to view the attic and that it is not allowed on his home inspections. He only allowed a tight time frame and allowed us to see only what he wanted to show.Not only was it very difficult to have [redacted] note these items during the course of the home inspection, what is more disconcerting is that he has been antagonistic in making the necessary corrections. There have been numerous defects with the home ranging from incorrectly diagrammed/installed a/c connections within walls to incorrectly sized drain pan for washer causing instability issues. [redacted]'s response to addressing these issues reflects a clear lack of professionalism, service, and caring that DR Horton has for its customers. [redacted] has continually mishandled, miscorrected, made false statements to us, resorted to name calling, and has even hung up the phone on me. At this point, I am unsure of [redacted]s mental stability, and fear that not only has he improperly performed his duties thus far in regards to my home, but is influencing and bearing continued ill-will towards my family and new home.Desired Settlement: I have not been able to obtain proper concern over my circumstances when discussing this situation with other DR Horton representatives that have been involved with my home purchase. Presently the only thing I am convinced they are concerned about, is that I don't consider [redacted] work ethics when doing their surveys. I am unsure how to have my concerns heard; therefore, I have no recourse but submit this complaint hoping for some action on this matter.
Review: D.R. Horton has promised to redirect water that was directed from a neighbor's property onto my property with a French drain and pipe drain under the lawn. They also promised to replace the sod that has been damaged on my side and back yards. The drain has not been properly installed. There are rocks at the grass level and the ground is not sloped toward the drain on the side of the house. The sand above the drain and below the sod is washing away so there is no soil on which the sod will root. The drain at the end of the pipe is a pop up which makes the water pool in the area around it instead of moving into the street.
Review: DR Horton has failed to address warranty issues in a timely fashion. Warranty requests linger for months before repair dates are scheduled. Once repairs are scheduled, the contractors continually miss appointment and the repairs are not done correctly.Desired Settlement: the repairs to be done correctly and in a timely fashion.
Review: To whom this may concern we have now been in our home going on three years. We have repeatedly had issues with each builder in the D.R. Horton community. Before our purchase we were told that even after moving in that everything would still be taken care of with our home. This was stated by [redacted] which is why she told us D.R. Horton was Americas greatest builder. This is not a true statement within this community. There have been several issues with not only our home but many homes in our community. Our building manager [redacted] has been extremely unprofessional. We have follow up letters that we sent to atlwarranty.com with D.R. Horton expressing our concerns within our home. We've been more then patient and understanding that were not the only home that needs to be taken care of, but were going on three years now and its time were taken care of as well. With our 11 month walk painters came out and left numerous amounts of nail pops on the wall with the stickers in place which [redacted] posted up. When the painters came out to paint that very next day they left many rooms unfinished as well where there was white paint they painted the walls with the stone mountain color. These photos were sent to [redacted]. He then sent more painters out about a month later. These painters painted our home the wrong color. On our walls we have several different shades of paint that is very noticeable in each room that was painted. [redacted] came out and took these pictures and still to this day has not got back to us in regards to painting our home. He told me the day he came that he would send a follow up email that very same day we've here'd nothing and this was June 30th, 2014. [redacted] also stated that the paint looked as if they didn't mix the paint the correct way and usually in this situation they will not repaint our home. How can this be? We didn't have an issue with color when the first painters came out. [redacted] was even shown where they have painted the base tan instead of white.Desired Settlement: We have been treated unfair as paying customers and we want what's wrong made right. Our garage as I've shown [redacted] still has yet to be painted. We are now living in a home that is not complete and looks horrible from the moment you walk in the door. The painting is not our fault so to be told that they might not be able to repaint our home is horrible business this is a problem that DR Horton created for us. We've been very patient even with no respone each day. Unprofessional. Thanks.
Review: Our builder contract included that our over-the-stove microwave would be vented to the exterior, so that cooking smells or smoke would be routed inside rather than back into the room. I have the signed contract showing that we paid $415 for "Vent cooktop hood to exterior from interior location". This was signed 04/12/13 and we took ownership of the home in September 2013 and was told this had been completed.
Review: While we were making choices for our new home my husband and I paid a substantial amount of money extra for an exposed aggregate driveway. We drove by the job site where our house was being built on average of once a day. The day our aggregate driveway and our concrete slab for the air conditioner were laid it was raining. When we drove to the house we noticed that rain was running off the roof and damaging the newly laid aggregate and concrete. The next day I contacted the builder and stated my concern regarding this issue. He dismissed the concern and stated it was not an issue and it would not be noticeable once the drivaway was finished. During our walk through a week before closing it was not fixed and the damage was very noticeable. We express our disappointment and demanded it be fixed. The builder once again dismissed the urgency of our concern and promised it would be fixed before closing. The day of closing the builder did a final walk through with us. The driveway was still not fixed. The builder stated he put out an order for the concrete people but they were to busy. He promised it would be fixed within a month. A month went by and nothing was done to fix the driveway. Three months after moving in we filled out our 90 day "fix it" form with the builder with many items listed needing fixed including the damaged driveway. A representative came out to our house and looked at all the items on the list. He agreed that the driveway was damaged and promised it would be fixed. That was three months ago and the driveway has still not been fixed. We tried to reach out to the representative but he did not call us back. Our driveway is starting to become more damaged due to loose pebbles and we want this issue fixed. We paid extra for an aggregate driveway, and it was not laid properly. We have other issues we want fixed as well but this is the big ticket item that was promised to be fixed before we even moved in January '14.
Review: We continue to have standing water in our backyard and in the front around the water meter.Desired Settlement: Bring in dirt and level out the areas that were not level in between the houses. Lay new sod.