D R HORTON INC Reviews (239)
Review: My wife and I worked with DR Horton over 2 years evaluating, designing, and planning the perfect home for our family. We had an amazing experience with the sales representation, however, once the sales phase is over and the papers are signed… EVERYTHING changes. The construction process had put our family through an emotional roller coaster that none of us could have ever imagined. Every component was disappointing from the communication from site supervisors, to the lack of control and ability to communicate with sub contractors. I was told two days before my scheduled closing that if I wanted a home that had 100% of all items finished then they wanted another 30 days before I could move in. I had no choice then to move in and wait for DR Horton to finish the items that were left unfinished. After several months and many shifted work schedules working around all of the contractors schedules most of the items have been completed.
Review: My home was built by DR Horton homebuilders in 2008 and used Corey Roofing as the roofing company on my home. In only 5 years I am currently dealing with a water leakage issue from my roof not being sealed around the vent to the attic.
Review: I have put in several warranty requests with DR HORTON on their main webpage. We moved in Dec. 28, 2012 and have had issues since moving in. I have not received feedback on all of the warranty issues.
Review: Our home built by DR Horton was purchased brand new yet has had nothing but plumbing issues for the past 3 years. One of the bedrooms, mine, has been ripped apart multiple times due to these leaks and DR Horton has refused to fix the issue. I am a college student living with my handicapped mother whose any day away from being a paraplegic, yet all she can do is stress because our house fills with water every month and nobody had lifted a finger to help us and now that we are trying to sell this home we can't even show it because of the damages that are continuously caused by the leaks.Desired Settlement: I would like to see my home re piped free of cost. We have had different plumbers tell us that a re plumbing is needed, and I do not feel like we should have to pay for this as we did not build this house nor did we do any modifications, this has been a problem for 3 years now we have paid enough, I would like DR Horton to cover the cost of repiping this home so that we can show this house to potential buyers and move out.
Review: The second floor of the home I purchased from dr horton has developed many areas where the floor is uneven. At my insistence dr horton sent the framing contractor, 84 lumber, to my home to check the issue. The contractor stated that the foundation/concrete work had a humo and was not level and this is what caused the issue on the second floor. A flooring contractor called to pull my carpeting but I asked them to hold off until there was a plan in place for the repair.More than a year passed- I made several attempts to contact dr horton, one of the warranty people told me that my issue was with the subcontractor(s) not dr horton, I informed her that the subcontractors work is dr horton's responsibility.Andy [redacted] from dr horton came to my home in July 2014. I showed him the second floor floors, concrete porch settling, and second floor porch floor warping. [redacted] stated that he would take care of these issues, he could not have a crew here in 2 weeks but the problems would be resolved. Note: there is another home constructed by dr horton that had the same floor issue on second floor and this home had to have the second floor reconstructed in my development- the Ponds.I have heard nothing from [redacted]/dr horton since July, I have left several messages on the phone number supplied to me by [redacted] ( [redacted] ) and the number now has been disconnected. I have also sebt email to the email supplied to me by [redacted], but have gotten no response. I contacted 84 lumber and was told that dr horton had signed off on the second floor work/repair on my home- no repair was done- I had believed, in retrospect incorrectly, that the concrete contractor ,84 lumber and dr horton were working to resolve who would be responsible for the repairDesired Settlement: DesiredSettlementID: Replacement
Review: I purchased a home from D.R. Horton in Summerville SC and the floors were damaged from the staging of furniture because they used my home as a model home. D.R. Horton is denying the floors were damaged. There is a large scratch and a gash which was covered by the furniture so I did not see it til the day after I closed and the home was empty. The floors also were poorly installed with seams being less than the recommended 6" spread. Lastly the painters caulked between the 1/4 round and the hardwood which can not be cleaned off. They have agreed to come remove the flooring and the glue underneath the flooring but expect me to pay for all the new 1/4 round and new flooring. They have some of the worst sub contractors Ive ever seen. They are not allowed to do any more work in my home which is why I refuse to have them attempt to repair anything else under my 1 year warranty. I have been doing all the other repairs myself because they cant get it corrected no matter how many times they show up to do so. I have said I am willing to lay the new flooring (I want it done right) but I shouldn't have to pay for it. I have photos of the damaged floors which are dated and I have statements from a former D.R. Horton employee and one from a Realtor who witnessed the damage. I would very much like to keep from pursuing legal action against them but their actions will determine if I need to take it that far. Their reputation is they ignore complaints and give the run around til consumers give up on it.Desired Settlement: I would like them to remove the flooring and glue like they said they would but also want them to provide me with all new 1/4 round (for the base molding and for around the cabinets) and also to provide me with $2500.00 to put towards the new flooring.
Review: My wife and I put in a contract to purchase a home at [redacted] The advertised price of the home was $449,990 with $10,000 in closing cost if using DR Horton's financing (I have a print out of the listing as it is no longer on MLS). These are the terms set by the builder. After the contract was signed; on the following day we received notice that "management" wanted to raise the price of the home to $459,990 with $10,000 closing cost, or take part of our realtor's commission, or we forfeit the closing cost. We were told that there was a mistake in the pricing and that we can take what they put out or leave it. I feel that getting customers to sign a contract and then changing the terms is not very ethical nor is it very good customer service. I do believe that if the terms were the other way around like if the contract said $459,990 and the home was listed at $449,990 my family would have been held to the offer price with no regard to a clerical mistake or not.Desired Settlement: I feel my wife deserve an written apology and a letter stating what policy change is being put in place to further protect future customers.
Review: DR Horton offers a Warranty for new-build homes but will drop you like a rock if they can't determine why their product is defective. I purchased a new-build home from DR Horton in 2009. Three months after completion (and having moved into the home) I noticed water coming into the home when it rained. I reported the water issue so it could be repaired during the 1-year new home warranty agreement. The company did attempt a few repairs but never resolved the actual issue. So, I continued to contact them to get them to come back an actually truly find the core of the problem and fix the problem. They finally replied saying they would not because they could not figure out where the water was coming from and dropped me. So, same window, several years of leaking since first reported, in the same place, and it was out of their hands. I expected to get a quality product. DR Horton refuses to honor the warranty behind the product they sell, which in this case, was an issue reported three months into the 1-year warranty... which was never resolved. They did make attempts but just gave up. The warranty is good for issues identified during the first year of a new-build home. It's unfortunate that this company is putting profit before customers and not backing up the warranty they offer on their products.
Review: This is my first time purchasing a home with DR Horton. The property is located in [redacted] under the name of “Harmony”.
Review: I have many issues with DR Horton. I have taken the proper steps of submitting a warranty request for repairs on a property that I have purchased "New" from this company. I get the run around from everyone from the "manager" of construction in Mcallen, TX to the so called repair guy here in Brownsville,TX. I have had water damage in garage which [redacted] told me he would have someone come take a look at this situation. I have yet to have the stucco on my home one solid color as they promised would be done right after I moved in the home. I have had issues with water leaks already and entered a warranty to have the repairs done both inside and out. My appliances had water damage to them and don't want to use them since they are electric. My cabinets have since started to fail apart and have moisture sitting in them. I have asked many time for an exterminator to come and spray for spiders, which they promise would be done and yet to have anyone here to address this concern.Submitted another warranty for cracks in my ceiling to be repaired. I have asked for the ground wire for my house to be buried since I have been living here, moved into a dirty brand new house on the last day of the May. The issues with DR Horton are getting old and tiresome for someone to try and keep up with their ignorance and lack of concern for their customer. They take the money and run kind of company.Desired Settlement: Want DR Horton to hire someone that can get these jobs done right the first time and not have me waiting around for people to call me and not show up to do the work properly.
Review: I am highly disappointed in the service of my sales agent [redacted] Since January, we have had so many issues with communications. From incorrect lot selection (he offered us one that was already sold and then would not admit to making the mistake after we found out about this) to not including a refrigerator that was part of the incentive package (he added a credit that we never were told about to deco price). We ended up getting one and PAYING $1350 for the refrigerator that was supposed to be included free as an incentive. We requested a different lot and was told that our price would change. We asked for them to include the patio as a settlement that we keep the lot we were stuck with. They said it couldn't be done. We asked if we could get ceiling fans in all the rooms and was told that it would cost us more money to do it and we should just go to Lowes. We requested a second A/C unit then two weeks later we see that there is only one and we were told that he doesn't remember the conversation but then told my Realtor that he remembers telling us that it was an upgrade option. This has gone on for 8 months. Not once has he offered to make any of his mistakes right. I look at the home progress more than he does and he doesn't ever update us on the progress. Whatever you do, steer clear of this sales agent. I am not the only customer that has been done wrong by this person.
Review: Since buying a DR Horton home a little over 90 days ago, our family has been displaced from using portions of the home due to poor craftsmanship. after minor flooding of a sup pump the closet has to be tore out and rebuilt (carpet, drywall, doors, trim, paint etc). While these issues were not completed the house then has more flooding due to the sup pump. This resulted in extensive restoration being necessary. The final cause was determined to be above ground plumbing being routed to the below ground sup pump which was also not alarmed. While making repairs the proper precautions weren't taken resulting in a think layer of drywall dust spewing throughout the house. This has resulted in numerous days being needed to be taken off work due to needing to be available for workers to perform repairs resulting in loss of income.Desired Settlement: I would like a written additional 1 year warranty due to additional unforeseen issues or shortcuts not yet discovered considering what has occurred in the first 90 days. Also some form of restitution for displacement and loss of income. Even in the form of additional house upgrades (fencing or landscape)
Review: We have owned a home built by DR Horton for 1 year. We are trying to get all of our one year warranty work done. The builder is denying responsibility for some of the repairs and the repairs that were done were done very poorly. I filed a complaint with the builder over a week ago as well as calling the local office and the construction manager. I still have not heard from anyone within the company.
Review: Unwilling to follow through with the warranty contract and refuses to fix the after math of a leak issueKeep getting lied too and stood up
Review: I am in the process of completing the 1-year warranty work on my DR Horton home. The painting contractors failed to finish the punch-out work in the initial scheduled timeframe. A second scheduled appointment was established, and the contractors did not show up or return phone calls. On a third date, the contractors showed up unannounced and still did not finish the work. Finally, on the fourth appointment, the painters were over two hours late in arriving after I called them directly, but they did get the job done... finally. Further, a piece of siding was removed from above my backdoor while fixing a leak with that door. This piece of siding was scheduled to be replaced multiple times over the last month, and it has yet to be completed. Throughout the entire process, DR Horton's warranty office has failed to return follow-up phone calls and voicemails. I would be told that I would get a call back with a status update, and then two days later I would have to call back because they would never call me. I still have a missing piece of siding over my back door, and it has been that way for a month now.Desired Settlement: I would like to get this piece of siding replace immediately.
We moved to a new community and built a house with DR Horton. We were previously in a DR Horton home and had issues with the sales lady. The sales man for the new home was better, but not great. The builder Jackie Jayroe has been nothing but terrible. Little to no communication and what we do get from him is rude and negative. We have been in our house for 14 months and still have problems that were never fixed. It also took 3 months longer to get in the house than what we signed on our contract. It was excuse after excuse as to why it wasn't ready.
Review: We bought the new house from DR Horton in 2012. Last year, the Air condition for the lower two levels didn't run very well (can't keep cold), we report to DR Horton, the AC guy came by to check and he said the liquid line service valve cap was loose. So he tightened cap, recharged, tested, and the AC working normal in last summer. This summer, the same problem happened again, as I know the one year warranty for HVAC has expired, so I called another HVAC company (Mr. [redacted]) to come by my house to check the unit. After Mr. [redacted] checked the whole unit then he told me that the problem is the connection joining between AC with liquid line it's leaking and the refrigerant almost gone. Mr. [redacted] recharged the refrigerant ($160). The liquid line wasn't solder property during time of installation. He said I need call the builder to redo the connection joining. Because the problem is the AC guy didn't install the AC correct. But after I contact with DR Horton customer service Mr. [redacted], he said my house HVAC has expired and D.R. Horton cannot assist it.Desired Settlement: 1. redo the connection joining between Air Condition with liquid line
Review: Dr. Horton has not met its oblication of repairing server home issues at my property after closing. The warranty period has not expired and they refuse to communicate when and how they will take care of the issues pending.
Review: 1. The way the roof is designed there are places where the rain flow off the roof like a rapid water fall. This cause the washing away of the ground on the front. The small gutter that was placed near the front door can not control the heavy flow of water, the bottom is to short and need to be extended farther into the flower bed and it leaks where it is jointed at. The rain water on very heavy rainy days just flow right over the gutter. There are other places on the front of the house other than near the front door where they place that one small gutter where the rain water is washing away the ground and landscape. The flow of rain on the back of the house soaks over half of the lanai and most of the things on it. The lanai roof is short. It do not expand out over the lanai. 2. The collapsible door in the gathering room do not have a screen door and is put in backwards. I am unable to put a security lock on it. 3. There isn't a light switch in the gathering room near the master bedroom door. When leaving out of the master bedroom I have to walk through the large dark gathering room to the kitchen in order to turn on a light. This is not hazardous. 4. The house is stucco. There is a wall on the lanai that isn't done with stucco. I requested several time to have that wall stucco like the rest of the house. to no avail. 5. The two lanai doors do not open (swing) into the house like most entrance or exit doors. 6. I paid a fee for design changes and never got a copy of the blue print. I was often referred to see my blue print about the design question. I asked for a copy several times again no avail. I had to make warranty service request more than one time for the same problem and some request was never answered or done.Desired Settlement: I want The things that is incorrect to be corrected and receive a copy of my blue print. 1. I want the correct size of gutters put on the house everywhere it is needed and the bottom of it extended into the flower bed. I also want the lanai roof to be extended to cover the lanai. 2. The collapsible door rearranged so I can put a security lock on it and a screen door for it. 3. I want a light switch placed out side of the master bedroom door for the gathering room. 4. The lanai wall that isn't stucco stuccoed. 5. The two lanai doors to open inward into the house. 6. A copy of My home blue print.
Review: In our contract for the purchase of our Hampton on Aug 30, 2013 there is a plat of our home’s lot and the lots around us. We are on Lot 23. Lot 27, according to the plat in our contract, has a build line that is supposed to be 25 feet from our property on the side where our driveway comes in to the garage. DR Horton was granted a variance in July of 2012 that gave you permission to build within 10 feet of our property, which essentially runs along our driveway. This home that is built on Lot 27 is entirely to close to our newly purchased home. You have started a new home on Lot 27 that I believe is the largest floor plan, a Lenox, in the community. This homes' backyard will be virtually nonexistent and will reduce the value of that home and mine because of the closeness in proximity. The real estate agent in the community states that he is building the home that he says he will be able to sell. Prior to buying the home we, me and my agent, asked the agent what kind of home would go on that lot and if the plat we were shown were correct. His answer was that Lot 27 was a small Lot and that it would have a small home on it. The home that is being built is one of the largest homes you offer in this neighborhood. I don’t like being misled and I don’t know if this was on purpose. However, I think you will agree that a lack of information, or failure to investigate our question about the lot and the home going next to us, is not an excuse for giving us incorrect information.