D R HORTON INC

Review: Company failed to comply with contractual obligations while building house. Submitted a termination of Contract on November 8, 2013. In the termination contract, it states we would receive our deposit money back within 30 days. We are now at almost 60 days and we get nothing but the run around about our deposit money.Desired Settlement: payment of deposit money required by the contract. At this point will seek deposit plus applicable interest since they have not met their obligation, AGAIN!

Business

Response:

January 6, 2014

Revdex.com Ft Worth

Ref:

Ms. [redacted]

We are in receipt of the referenced complaint. We have processed the refund check and also confirmed delivery by UPS on January 2, 2014. We consider this issue closed. As always, we are thankful for your organization and the fine work you perform.

Regards,

Review: DR Horton authorized a mold removal company to perform work (reason mold company involved was because DR Horton failed to correct previous warranty item submitted and drywall and carpeting had to be replaced). Upon receiving authorization from Building Supervisor, mold removal company placed hole in ceiling. An attempt to repair hole by DR Horton resulted in mismatched ceiling. Ceiling repairman has stated that entire ceiling would need repainted--DR Horton refuses to do repaint entire ceiling. DR Horton has yet to repair the ceiling to its original condition. Several phone calls were made to building supervisor which did not provide any results, nor did submission of the complaint via warranty service.. Formal complaint letter written and sent to DR Horton (Oct 15, 2013--receipt confirmation Oct 16)---no response to dateDesired Settlement: Fix ceiling to original state--did not purchase the house to have a patch in the ceiling.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 11/19/2013 9:21:46 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review[redacted]

MESSAGE FROM BUSINESS:Ms. [redacted]I did receive a letter from Mr. [redacted] on 10/16/13. I do apologize for the delay in getting back to him butI have been t rying to gather information from the different parties involved regarding this.From what I have been able to gather, there was a reported leak at the bonus room window. Whileremediation and repai rs were being done on the window, a dark area on the 1 st floor ceil ing wasreported. From what t he superintendent and the remediation contractor have told me, the homeownerwas the one that wanted the ceiling cut open to see what was behind the area. Our normal process is todo a very non-invasive 3/8" hole to insert a baroscope camera to review an area such as this. No leakwas ever found regarding this and the final summation was that the water stain had come from eitherwater being splashed out of the tub or possible other water overflow in the area directly over the stain.Also, this has not occurred, to our knowledge, since we were in the home last time.Ceiling repairs are almost impossible to completely hide but I do agree that the repair that was donewas not what it should have been. We will send in a different vendor and see if we can make this arealess noticeable. I will have one of our customer service technicians set this up after the holidays.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

Facts stated in DR Horton response are not 100%

accurate. The remediation company was

the individual responsible for suggesting that the hole be placed in the

ceiling. We are not the experts and were

at the mercy of the expertise of the remediation company. As far as the water stain occurring as

possibly a result of water splashing out of the tub, there is no tub upstairs

for it to splash out of.

DR Horton’s response to send a different vendor to “see if

they can make this area less noticeable” is unsat. The ceiling needs to be repaired and have the

appearance of when we purchased the house.

We don’t want the ceiling looked at; we want it repaired.

We have been contacted by a DR Horton representative and

they are scheduled to inspect the area on November 27. Complaint unresolved until ceiling repaired

correctly.

Regards,

Business

Response:

I apologize for any misunderstanding regarding the facts. I could only go by what information I couldgather from the superintendent and the vendor involved.We have since met with the homeowner and resolved the issue. I have attached the signed off workorder after completion. The homeowner's signature is in the lower right corner.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

DR Horton sold us a condo in Phoenix, AZ in 2005. We had few minor water droplets over the years in one area of the home, over a door, which my mother who resides there attributed to AC condensation discharge and did not report to the builder (or me). Then in 2014 during a monsoon storm, the leak was substantial with a lot of interior damage. We called a licensed roofing contractor who discovered and photographed roof tile that was cut too short to protect attic vent from driving rain. DR Horton ([redacted] and [redacted]) knowing that roof tile has not shrunk or grown from the time it was installed refused to even compensate us for the roof repair (not even including water extraction and mold mediation), siting the time that elapsed from the closing. We feel that this is an ethical obligation of the builder to at the minimum take the responsibility for improperly-installed roof that caused so much damage to our home.

Review: We moved into our D R Horton Home 2 years ago, since that time virtually everything that has gone wrong with it has been deemed "Not under warranty" by Wes, recently [redacted] corrected some of our issues, after berating me for entering too many issues. I only entered these issues after [redacted] manager told me he would fix my interior issues and "funnel up" the issue with my driveway. Since moving in my driveway has been cracking and is broken in over 10 places, this began to occur within 3 months of moving in. Our garage has been cracked since we moved in which Wes told us was not under warranty, it has since become cracked in over 5 places some as large as 1/4 inch wide. And as of Saturday, our upstairs AC unit, which is rarely used, has stopped working. [redacted] Heating and Air is coming tomorrow which I am sure will cost excessive labor for a unit that should not be broken. We have come to the conclusion in our subdivision that DR Horton uses subpar contractors who install faulty products to result in costly repairs. We want our driveway repaved properly, our garage floor fixed and our A/C fixed immediately. I am tired of contacting the local office, to have them laugh off our problems or sweep them aside. Others in the neighborhood have placed the signs warning future homeowners not to purchase a DR Horton home and have gotten attorneys involved. I hope to have this settled without going to those lengths.Desired Settlement: Our driveway and garage need to be replaced immediately before they completely fall apart. Our AC needs to be repaired and paid for by DR Horton. We want DR Horton to stand behind their product not make excuses such as those used by Wes "This is just a good shell of a home" or [redacted] "Well, your roof lasted two years didn't it?". Overall dissatisfaction with DR Horton and their level of construction is at an all time high in the Florida Panhandle and Lower Alabama and is going to continue to get worse if they do not change their ways.

Business

Response:

Response: [redacted]

The Customer Service Manager of the Pensacola Division of Horton met with Mr. [redacted] to discussed his issues. Mr. [redacted] was informed that his issues will be resolved accordingly.

Thank you,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

DHI did not provide accurate property tax information. They provided a GFE based on lot tax info only. Never throughout the loan process did they inform customer. Customers mortgage payment went from $927 to $1626. DHI said it was home buyers responsibility. Nothing they could do. Other companies inform their customers if accurate property tax information is not available; in which they can estimate the difference. The customer can then decide if they can afford the home. Giving a GFE based on the taxes paid on an empty lot is something that can put a new homeowner/family in a financial bind. DHI Title a DR Horton company...America's Builder....NOT!!!!!

Review: We have purchased a home from D R Horton and our backyard is being used as an ephemeral stream that collects the rainwater from homes of higher elevation and our backyard is constantly soaked with water. Although, standing water is not visible after a few days the backyard is rendered useless because of the muddy conditions. We have complained and even brought out an expert in grading to advise us. Our expert suggested that a machine roller be used to flatten out the divots that were preventing proper drainage and then to wait and see if that would improve the movement of the water enough. D R Horton's builder said that he was not willing to spend 200 dollars to rent the machine roller and instead had his men roll the yard with a water filled hand roller. This only rendered minimal results. Patiently, we waited until there was a period of three days with no rainfall and then went to check the yard. There was no standing water, but yet very wet and when walking on it your feet would sink and damage the grass. D R Horton says that this is acceptable because standing water is not visible. However, all other homes around us are dry and usable.

Furthermore, the paint in the home was unacceptable. Roller marks were plain to see on all of the ceilings and everywhere patching was done on the walls was obvious. The builder did confess that with this particular color of paint they have had problems in the past and did repaint the walls and ceilings. However, one particular ceiling in the formal living room is unsatisfactory and because they repainted they said we have to accept the paint as is. Also, when they repainted the trim was painted poorly. We do not believe upon buying a newly constructed home that when we move in we should have to pay additionally to fix a muddy backyard and repaint the ceiling in the formal living room which is 2 stories high. D R Horton insists that both the drainage issue and the paint issues are not issues and accuse us of being picky. So many things were done right in this home and we want this home but we do not believe we should take on these two particular issues from the first day of owning the home. We went ahead and closed on the home because we would have lost our deposit and we have already wasted a month and a half preparing our lives to move into this home. It would be a financial burden not to close, so we did. However, our concerns regarding these two issues were not acknowledged by D R Horton.Desired Settlement: We want our backyard to be just as dry as our neighbors backyards at any given time under the same conditions. We want the ceiling in the formal living room not to have visible roller marks. We need the trim painted properly and the paint on the hardwood floors to be removed.

Business

Response:

Response to Review: [redacted]

Dear Ms. [redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com(Revdex.com) with regard to the above reference complaint.

Mr. [redacted] claim was received by the Warranty Manager of the Atlanta Division of Horton. The Manager spoke with Mr. [redacted] on May 21st when the complaint was originally received regarding the remaining items on his orientation list. On numerous occasions the Manager tried to schedule appointments which were not successful due to communication and scheduling conflicts. On June 10th the Manager connected with Mr. [redacted], an appointment was made to review items, response and a plan of action was implemented.

Thank you for the opportunity to respond to [redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

The response letter we received from D R Horton did not address all of our open issues since the house closing. We are waiting to receive the construction staff to finish up the work leftover from the day of closing. We will update the Revdex.com once the work is completed.

Review: Home was sold with undisclosed information about the property.There are holes in the yard & other areas are soggy.DR Horton contacted several times.

The home was purchased October 2011 in Saraland,[redacted] was the sales rep.She no longer works at that location. The superintendent has also left.Shortly after moving in I noticed standing water in front of the front door & in the right corner of the flower bed.I reported this to the another sales rep & superintendent that walk thru the house with me & was told to email the complaint. I sent the email as instructed. I also went to the water company because I noted water drainage on sidewalk around our home only & I thought there may have been a water leak. The man from the water company told me call the builders because they home had been built over a spring.There is an area in the backyard that is wet a lot of the time.We can't mow the lawn there- the mower gets bogged down. A representative[redacted] did come and told me gutters would fix the problem & he would come back to build up the flower bed because most of the soil had washed away. It has been two years & he has not returned. I now have a ditch next to my driveway & huge hole in the flowerbed were unable to park in the driveway. I contacted [redacted] again 2/26/2014 by text describing the problem he texted back "Sorry but erosion is not warranty"I also sent another email express my frustration without a reply.I have had gutters placed and landscapers are coming out to place drains the yard to redirect the drainage & fill the holes. I called my neighbors to explain there may be a "mess" due to landscapers working in the yard. I was informed the drainage(sidewalk/backyard)

was a problem prior to my purchase & the area where the ditch is had been repaired. I know a company building homes has engineers of all sorts to detect these problems(water running down the hill against the house/erosion possibilities) but these folks sold me a house that they had problems with- problems that warranted repairs.This was not shared and has cost $5,000.00 thus far. It's UNETHICAL to sell someone a house for a quarter of a million dollars & KNOW there are significant problems.This is dangerous.I'm afraid the foundation has been compromised since this has been a problem since the home has been built.The possibility of termites due to the moisture against the house.Desired Settlement: I want them to buy the house back. They sold a damaged goods knowingly. If not pay for the repairs & repair the foundation if it has been compromised.

Business

Response:

Good afternoon,

We have a meeting with this homeowner on June 13,2014. This buyer works offshore and will not return until June 12th. He will call us to schedule a time that best suits him. I will let you know the outcome after the visit.

His information is as follows:

Thanks,

Permit Manager

Northern Gulf Coast Division

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] I have not accepted any thing from D R Horton I work offshore and I told mr [redacted] a customer service technician I would meet with his boss to see how we can rectify this situation and that I would be off the boat on 12June 2014 and would meet with him on 13 June 2014 so until I have this meeting with these two representatives of D R Horton nothing has been resolved and I haven't accepted anything

Review: No follon issues with new construction home and lot
I have to say I am very sad it has come to writing a bad review on any companyI used to be a retail manager and government employee and I know you can not please everyoneBUT, after spending over $240,on a home, I EXPECT the quality and attention to detail to be a high priorityWe closed on our home in August Fort Mill, SCI have to say everyone we dealt with was "nice" but the faith in what they said is now understood not to be true
First, our house plan had different elevation [redacted])We thought since the floor plan online and paper copy given matched the model home that all elevations were the same inside, but outside the "looks" were differentWRONGI was told that our master bedroom closet on the front facing side would be smaller than the model home due to the elevation (note: does not show that in the floor plans either)The size of the master closet was one of the big selling points for me
Second, I asked several times when checking on lots to buy how much backyard would I have as all the lots slope into wooded areasI would ftI have maybe from my back door before the sod ends and woods start (nice side yard I do have)I could overlook that until 3-ft of sod are sliding down the inclineI have a lot of usable space in my lot but I now have to hire someone to put a retaining wall to stop the sod sliding down the hill
After rain the other morning, we have horrible standing water in the same area front yard near sidewalk (which I complained about being so lumping from sod or ground leveling) and driveways since our driveway is so narrow (only in for double when standard is normally 20-now)I have no choice but to step in the grass area to get in my carWhen I step there that morning I had water in my shoes due the standing waterGutters that were missing on the front of the house were put on but one of the gutters is right in front of the garage aim in the driveway
If we have a hard rain, the water from that gutter will be entering the garageNeed to figure out how to get the water from that little gutter without aiming the end of the gutter right in front of the garageWe have numerous complains in about how loud the AC is in our downstairs bedroomAC contractors say nothing is wrong but D.RHorton not insulating the walls well around AC linesThere are so many more attention to details and sloppy work with almost all rooms, drywalls and chalking issueWe did get a supervisor to come out after the first warranty online complaint and walk our home but not much has been done since then
We have put in warranty work through the website to only have an email back saying "We have received your request for serviceIt is actually time for your 30-day walkthroughYou will need to submit a list of your items online at www.drhorton.comGo to the homeowners tab and then submit a warranty requestPlease note it as 30-day list for meOnce I receive it, I will check the builders' calendar and email you with availability." Well we had already been scheduled based on his availability and was given Oct 7th which is days after closing
Several of our pre-closing walk issues are still not fixedI was without the correct dishwasher and microwave for weeks after we closed even though the correct ones were orders several weeks before closing because there was a mistake in the appliance order and installedWe have not received our first water bill but like another resident here stated I was never told of a flat $chargeIn fact I have the printout from the city showing my rates and it is nowhere on there of this flat rate, so I will fight that battle when we get our bill
I do have to mention I have had good customer service from Chuck the sales agent in the area (Note he was not my sales agent when I contract to buy)I give him kudos for handling all these complaints coming his way andDesired Settlement: Correct issues with house that are bad quality and were reported prior to closing and more important correct the backyard slope issues and front yard water standing issues
Business
Response:
The complaint was resolved last year and signed offThe new retaining wall and the modifications the homeowners made are causing more issuesI've contacted Puregreen and request they review this week
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Our retaining wall (installed behind the house to gain more use of our sloping property) is in the back yard and not even close to the area in questionThe issue at hand is in the front and side of the home where Puregreen install a trap and a huge bowl effect in the front and side yardThis was not acceptable by us or D.RHorton so the trap was move to the front yard and slopes adjustedWe have been informing DRHorton through the warranting department that the solution was not working well and we have standing water for up to days in the area that extends from the front yard to the backyardSo yes last year we accepted the solution until shortly after it proved not to be working! I have been sending pictures as back up on the standing water at different times and with different conditions (ie, sleet and cold to hot weather)Of course when it is cold outside it take much longer for the area to dry up than when it is hot outsideEven with the degree weather the other day it took over a day to dry up enough to step in that areaWe have been addressing this issue first the first time I walked the lot with my original concerns of the slope from the neighbors yard (their house was already constructed before we chose the lotI was assured from several sales agents that it would not be a problem and if it did D.RHorton would grade the land so it would not cause issuesWe questioned it more as the land was "graded" as wellOur one year is in August and we do not want this to be still an issue at that time
Regards,
Business
Response:
The trench has settled a little so we will fix the trenchWe told them we would get with them as soon as it dries up a little Per Company

Review: Air conditioner in the master bedroom closet is not working as it is supposed to. The temperature in that closet during winter is very cold and the temperature in summer is very hot. I tried several times to reach out to DR Horton and the a/c guys, I haven't got proper response from them. Even though this is included in the warranty, they are saying 'A/C issue is between you and the A/C company'. This is not the kind of response I expect to hear from a well know builder in US.Desired Settlement: Fix the air conditioner in the master bedroom closet.

Review: We purchased our house in the ST Johns Community. When we were doing our finally walk thru they had delivered the wrong fridge and stove and they said they were scheduled to be delivered the day we were going to close. When we got the keys we went straight to the house and while walking around we noticed that there was a scratch on the door of the fridge. So the next day we contacted the sales lady and told her of the issue. Never heard anything from her so we contacted the contractor. He said he would look into the issue...Never heard anything from him. Later we told our Realtor and she got us the contact info for the corporate office in Charlotte. We contacted them and they said someone said they would be contacting us to help us. ONE MONTH LATER I decided to email again. She said she was working to contact our sales lady. A week later the sales lady contacted us saying there was nothing to be done because something has to be done in the first 48 hours! Well we had contacted them. Now they are saying they cant fix this issue. We bought a new house and a new fridge we didnt pay for a scratched one.Desired Settlement: We would like this to either be replaced or repaired its not like we are asking for a refund we just want someone to care enough to fix our problem.

Business

Response:

In response to complaint ID# [redacted] our office was made aware of the damaged appliance; but it could not be determined if the damaged appliance was reported within the required time frame. As Regent Homes takes pride in its product and strives to do the right thing for our customers, the construction team will contact the homeowner this week to schedule replacement of the damaged door. Thank you, [redacted] Customer Service Manager- Carolinas Division

Review: Purchased new home in 2013. Have made numerous service requests that have went unresolved.

Numerous service requests have went unresolved. I have made attempt to resolve contruction problems. These complaints have not been taken care of and I have made contact with DR Horton repsresntatives over 10 times.Desired Settlement: Repair construction issues as required.

Business

Response:

. In September of 2014, a DR Horton Representative was in this home, and the complaint from the customer was in reference to drywall repairs. The Rep made the repairs, and the wife accepted the repairs. When asked if there was anything else, she stated no…the items were complete. In looking at the attached, you will see that the Charlotte Revdex.com reached out to the homeowner and closed the complaint as resolved in September 2014. We have not heard back from this homeowner about this issue since. On March 4, 2015 they submitted a request via our online service referencing squeaky floors. They are out of warranty and we responded to them that they are. Their 1 year warranty with DR Horton is expired. We address floor pops one time in the 1st year, and this was done for this homeowner during their 1st year. If they feel they have a structural issue, they must follow our policy and file a claim with RWC. Thank you, [redacted]

Review: DR Horton has not honored our Warranty Request and offered no response. There isn't a live person who answers calls and the voice msg is useless.

On May 1, 2014 we purchased our Vivian Model home from DR Horton. Yet all closing documents with addresses and phone numbers are inactive...They show Regent homes as the builder. Before closing, DR Horton knew they changed companies yet they seemed to intentionally mislead us by not providing correct addresses, phone numbers and forms for us to report warranty or service issues. The only available contact is to a voice mail box which suggests that we send emails. No follow up email is given to state the request was received. Also, no LIVE person ever answers the corporate phone #. I was sending the request to Regent homes because that's what I was given at closing.Desired Settlement: I am seeking a response either by phone or email or home visit to address warranty issues. I would like DR Horton to honor the contract. I would like them to resend us a closing package with their name on it and not Regent homes since that company no longer exists and cannot service homeowners. I want a quick resolution

Business

Response:

In reference to the above claim, the neighborhood supervisor contacted the homeowner on 1/27/15, and is currently waiting on the customer to respond with a date that we can access the home to make repairs. Thank you, [redacted]

Review: Warranty issues have not been resolved/fixed as promised since we moved in April 2011. We have been ignored since then. I have e-mails to show that I contact and I do not get called back.Desired Settlement: We would like to request that things get fixed by the contractor as we they were promised that they would be since we purchased the home.

Business

Response:

Thank you for the opportunity to respond to Ms. [redacted] Complaint to the Revdex.com. The caulking was re-done. Ms. [redacted] was advised she would have to re-caulk in the future. The patch that has to be done next to the shower would have to wait until the area is dry, and make sure it’s not leaking any longer. Ms. [redacted] issues were all homeowners maintenance. Thank you for the opportunity to respond to Ms. [redacted] complaint, as DR Horton’s goal is to always respond to customer concerns in a timely manner. Sincerely, [redacted]

Revdex.com

Response:

As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 1/5/2015 9:01:18 PM by [redacted]

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case. We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at [email protected].

Regards,

Review: My wife and I purchased a home from D R Horton in May of 2012 in the [redacted] (Mountainside) Community in Surprise, Arizona. D R Horton did not completely and truthfully disclose to home buyers that APS (Arizona Public Service) was installing 130 foot, 230 kilowatt power lines directly behind the greenbelt of our housing. APS will be removing 161 citrus trees and installing the huge power poles along Cactus Road beginning on January 18, 2015. D R Horton deliberately planted vegetation and completed landscaping in the community to deceive home buyers and distract them from the impending power line installation. Some home buyers paid extra money for their lots to enjoy the views of the south mountainside, and now these views will be obstructed by large power poles and lines. We were warned that our property values could decrease 20-30% because of the unattractive and unsafe presence of these power lines. Emissions from power lines of this caliber are known to cause a higher increase in diagnoses of childhood leukemia and dementia, and can also interfere with medical equipment such as pacemakers and insulin pumps. Our children are even expected to stand directly underneath these power lines while waiting for their Dysart School District buses! We hope APS, D R Horton, and the City of Surprise will do the moral and honorable thing and either move these power lines south of Cactus Road, or shield and bury them underground to prevent any negative effects on the health and property values of all [redacted] homeowners.Desired Settlement: We want APS, D R Horton, and the City of Surprise to share the cost of moving these power poles and lines south of Cactus Road, or shielding and burying these lines in the currently proposed location. If these power poles and lines are constructed against the will of [redacted] Ranch home owners, we will seek appropriate monetary compensation for the decrease in our property values. In the future we will also seek compensation for medical care and services needed for health conditions caused by consistent exposure to unsafe power line emissions, as well as compensation for loss of employment and/or wages.

Business

Response:

Re: Response to Complaint ID [redacted] Dear Ms. [redacted] Thank you for the opportunity to respond to Mr. [redacted]s Complaint to the Revdex.com regarding the Arizona Public Service (APS) power line project along Cactus Road on the south side of the Sarah Ann Ranch community in which he bought his D.R. Horton home. We hope that this will perhaps clear up certain misconceptions alleged in his Complaint. First and foremost, D.R. Horton did in fact fully and adequately disclose the power lines to our homebuyers. Specifically, we provided the following documentation at the time our buyers contracted to purchase their homes: A Subdivision Public Report specifically describing APS’s planned 230kV power lines, their planned corridor along Cactus Road, and – in capitalized, bold-face print – where to seek more information (i.e., the Arizona Corporation Commission or APS); we also included a specific phone number and website for APS. A Public Report Receipt evidencing that the buyer has received and accepted the Report. A Neighborhood Checklist, which the buyer would sign, with a provision advising the buyer to review the Public Report for surrounding area information. A General Disclosure Checklist, which the buyer would sign, with a provision relating to electrical lines and magnetic fields. Under Arizona law the Subdivision Public Report is the Arizona Department of Real Estate’s prescribed disclosure document for the sale of new homes in subdivisions. Not only did we describe the APS project and the planned route along Cactus Road, but we also included in bold, capital letters, a paragraph advising buyers to contact the Arizona Corporation Commission or the utility company for specific information. Secondly, contrary to the homeowner’s allegation, D.R. Horton did not plant citrus trees in the greenbelt in order to deceive homebuyers about future power lines. The rows of citrus trees were in existence prior to our acquisition of the property and we retained them as part of the overall landscaping plan for the community. In fact, when APS exercised its power of eminent domain to acquire an easement corridor for its future lines, we required APS to agree to allow the existing and planned landscaping to remain in the subject common area tracts when exercising their rights under the easement. This included the two rows of citrus trees that APS now wishes to remove. In summary, D.R. Horton adequately disclosed the APS power line project to our buyers in full compliance with Arizona law. We encourage Mr. [redacted] and his neighbors to work directly with APS to address their concerns regarding the power line project. Thank you for the opportunity to respond to Mr. [redacted]s complaint, as DR Horton’s goal is to always respond to customer concerns in a timely manner. [redacted] Vice President and Counsel D.R. Horton - America's Builder Sincerely, [redacted] D.R. Horton, Inc. America's Builder Corporate Customer Service Coordinator [redacted] E-M[redacted]

Review: DR Horton offers a Warranty for new-build homes but does no honor them. I purchased a new-build home from DR Horton in 2009. Three months after completion (and having moved in) I noticed water coming into the home. I reported the water issue so it could be repaired during the 1-year new home warranty agreement. The company did attempt a few band-aid solution fixes but never resolved the actual issue. So, I continued to contact them to get them to come back an fix the issue. They finally replied saying they would not and it was out of their hands. They are aware that I have documentation on the initial report of water leaks, subsequent reports of the leaks, photos, and a history of events. These homes are very expensive and I expected to get a quality product. DR Horton refuses to take responsibility and honor the warranty behind the product they sell. This issue was reported several different times during the initial first year warranty and is still an open, unresolved issue. My renters are now reporting mold as a result of the water issue and are claiming they are now experiencing asthma.Desired Settlement: I want the company to fix the defective product (the new-build home) they sold to me. If they cannot fix the defective home, then I want them to buy the product back. They claim to be a respectable company but all I have dealt with is dishonest representatives of DR Horton.

Business

Response:

Afternoon [redacted]

Please consider this correspondence as D.R. Horton’s confirmation in response to the above mentioned ID # [redacted]

D.R. Horton had addressed an issue with a window leak back in the Spring of 2012 which subsequently led to the window being replaced at the dining room area. After which, we had not heard of any further issues until January this year with regards to another leak. Both myself and my assistant, [redacted] scheduled to perform an inspection with the homeowners on Monday, January 20th. Upon arrival, we meet with the Hodge’s tenants, whom showed us the areas in question. Upon inspection, there was some indication of water staining at the dining room light fixture. From this inspection, we surmised that this would not be related to the window due to the distance from the window with no evidence of water staining at the window itself, but in all probability, may have been caused from a leak from the laundry room, which is directly above this area. There was also mention of a possible leak at the lower level rear patio door, but found no evidence of any leaking.

After our inspection, I notified the Hodges of our findings in that the leak may have been a result of the washer leaking or possibly overflowing, but did not find any indication that this was a result attributed to the window and due to the warranty expiration as well as lack of evidence associated to the window, I informed them that they may opt to contact their homeowners insurance for possible coverage, but regrettably, D.R. Horton could not assist them with this request for service.

Thank you and please do not hesitate to contact me should you have any further questions related to this matter.

DR Horton - America's Builder!

Customer Service / Warranty Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.Mr. [redacted] is correct that DR Horton has

attempted to resolve the issue since originally reported in 2009. Unfortunately,

since the water issue only shows itself when there is heavy rain, it takes time

to validate if the problem would be resolved (dependent on weather conditions). Further, since this issue only occurs when it

rains, it is Not a plumbing issue. However, we did make several attempts to reach

out to Mr. [redacted]

and Mr. [redacted] prior to January of this year but were referred to the warranty

service. Upon contacting the warranty service, we were informed they could not

assist us with the issue and directed us back to the DR Horton contacts. We were is a back-and-forth until January of this year.

The issue I

am mainly concerned about is NOT the ceiling chandelier leak, although that is

part of the problem. My main complaint, even from

the beginning (2009), is that WATER is getting inside the home from the

outside. I don’t know how or why, but it is, and DR Horton has not been able to

resolve the issue. I am by no means an expert engineer so I cannot determine

why rain water is coming inside the home but, from what I can visually see, the water appears to be coming in from

the seams around the windows when it RAINS. Only when it Rains… When it

rains.

Different methods have been

tried to repair the issue but non actually resolved it. Mr. [redacted] said they

replaced a window. That is correct but this was just another attempt to resolve

the baseline problem of outside rain water getting into the inside of the home, and which did not work.

My wife and I did schedule to do a walk through

with Mr. [redacted] and Mr.

[redacted] so I could explain exactly what was going on. However, they

arrived at our scheduled appointment 30 minutes early and conducted the walk-through

without us. Further, I told our tenants we would be present for the

walk-through and they were extremely upset that this walk-through was done

before we arrived. My tenants also noted that Mr. [redacted] and Mr.

[redacted] did not actually inspect, but rather did a quick look and left

the home. This is likely why their inspection lacked ‘evidence’ around the

windows. There is significant water damage around the windows so I am stunned

as to how they could not have noticed it.

The issue is very obvious

around the windows because that is where the water is mainly coming in. Mr. [redacted] said

it’s not the windows. As noted before, I don’t know what the issue is, windows

or not, I just know Rain Water is coming from outside of the house to the inside, in these specific areas around the windows.

Bottom line is that this is

a WATER issue. WATER is getting Inside the home from the Outside and showing

itself in the SAME place around the SAME windows since the 2009. It has done

this since three months into the purchasing of this new-build home.

I’m extremely upset that I have

to spend so much time trying to get an issue resolved that has been a reported issue

from the beginning. I’m even more upset that the representatives for DR Horton

are spending more time trying to get out of fixing a problem they know has

existed since the purchase of the home in 2009 rather than moving forward to properly fix it.

Review: We purchased a new construction home from DR Horton in King Ranch (Thornton, Co) and moved in early August 2013. In mid-August we had our first warranty problem. Our dishwasher was not properly connected and flooded our basement. Next, we found cracks in our basement weeks after we moved in, which is unfortunately not under warranty. Soon after, our only guest bathroom toilet on the second floor would no longer flush and overflowed.

We contacted the contacted DR Horton about our flooded basement and received very disappointing customer service from the warranty department and the superintendent, [redacted] No one answers the telephone number our warranty book provided. We submitted an electronic form and received a response later from the superintendent [redacted], who has a very bad attitude. Later that day a plumber came to our house to fix the problem. While the communication was very poor with this emergency issue little did we know it was going to get worse.

Our guest bathroom toilet has to date created 3 separate warranty submittals. For each submittal it has taken days for the superintendent [redacted], to schedule a plumber to inspect the problem. For the first appointment, the same plumbers that fixed our water damage with the dishwasher came back and decided the best solution to the problem was to replace the toilet. Not long after, the toilet had the same problem. We sent another submittal and spoke with [redacted] in DR Horton’s customer service department after finally receiving a contact phone number from the sales office. She is as difficult to work with as [redacted] stated that although she would schedule another plumber visit we were reminded that we should hold warranty issues that are not “emergencies” until the 6 and/or 11 month date from our move in date. We realize this isn’t the same case as a flooded basement, but we want a functioning guest toilet and don’t think we should have to wait months to have this fixed. Now, our only functioning toilet in a full bathroom is our master bedroom. You can image how challenging this is with kids and guests!

The same plumber came back to the house days later and inspected a few areas. He then left for other appointments and didn’t come back the same day, which seemed very unfair to us, especially since my wife and I both work and had to take off additional time. The plumber returned the next day only after my wife had to call the office to ask when someone was going to address our problem. When the plumber returned, he changed out the toilet again and checked the vents on the roof. As you can image, this still didn’t fix the problem.

We then requested the plumber bring a camera to investigate the pipes and their response was that they don’t have that type of equipment and were not going to buy an expensive scoping camera. They ended up purchasing a 2-foot camera from Home Depot, which they used during another appointment at our house. The camera couldn’t isolate the problem, and only saw a blockage. This plumber also didn’t have a roto rooter to clear the pipes. After several hours back and forth, the plumber found a person on Craig’s list with a roto rooter and paid them to come to the house. This person used the roto rooter but said there was nothing found on his tools and usually if an area is clear, there is some sort of residue or material left on the equipment. The toilet seemed clear and would flush again so we thought things were fixed. We were relived because the plumber said if this didn’t work our only other option was to rip walls in our house to investigate the pipes.

On October 28 we had to file another warranty because the toilet is still having the same problems! When my wife called [redacted] to discuss this problem and suggest getting a second opinion so we didn’t have to have walls ripped out, [redacted] was short and rude, reminded her of the electronic submittal and didn’t want to discuss any issues about another plumber coming to the house. She also didn’t want to discuss having DR Horton hire someone with a scoping camera so the pipes could be properly evaluated, like they should have been a month ago. My wife also asked if there could be discussions between the warranty department and someone above the superintendent to ensure we have explored all options before sending someone into our home to rip up walls. [redacted] refused to talk about this and said we need to submit an electronic warranty request, which we were in the process of doing but she wouldn’t speak about the issues any further. She told us we had to wait to hear from [redacted], the superintendent. I called [redacted] soon after and she continued to be short and very rude. She said [redacted]’s boss was on vacation so we had to wait to hear from [redacted] Ironically, as we’ve moved through this plumbing situation and asked to talk to [redacted]’s boss in the past we are always told he is on vacation. Needless to say, we didn’t receive a phone call all day from [redacted], and still didn’t hear from him the next day as well.

Finally, after our real estate agent called the warranty department and we made calls to the sales office asking for help, [redacted]’s boss finally called us back. After I explained the situation, he said he was misled by the superintendent, [redacted] and [redacted] and thought scoping work on our pipes had been completed. He was going to call us back with options and an appointment time. We didn’t receive a phone call back today (October 29).

We are very frustrated to have a non working toilet for 2 months and that we have to work with a plumber that doesn’t have the proper tools to isolate and resolve plumbing problems. We have taken several days off of work and feel that if this was properly handled in the first place we’d at least know what is wrong with our pipes. We are also very frustrated and disappointed with the lack of customer service and communication we have received from [redacted] and [redacted] It’s either unresponsive or unprofessional and rude, and there is absolutely no compassion for the situation.

We think we have been patient long enough (it’s been 2 months!) and have decided to file a complaint with the Revdex.com for further investigation and help.

Revdex.com

Response:

Dear [redacted] :

This message is in regard to your dispute submitted on 10/29/2013 10:53:56 PM against D R HORTON INC. Your complaint was assigned I[redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review

MESSAGE FROM BUSINESS:

Please accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint. I apologize for the difficulties Mr. [redacted] feels he has encountered while attempting to resolve his concerns. I assure you that DRH strives to provide quality service.It is my understanding Mr. [redacted] successfully closed on his property on or around July 30, 2013. Mr. [redacted] initially contacted the Colorado Division of DRH regarding this same subject on August 20, 2013. Mr. [redacted] made the same assertions and requests in his complaint to the Revdex.com as he did directly to DRH. At this time, it is my understanding that our Customer Service Department is working directly with Mr. [redacted] to respond to the requests made in the Revdex.com Complaint.I appreciate the Revdex.com providing me with an opportunity to respond to Mr. [redacted]’s complaint and its attention to this matter.

Review: I purchased a town home from DR Horton at the noted address for myself [redacted]). The garage door spring broke. When I had a service company come out to fix the door and spring the mechanic told me that the garage door was never installed properly. The door had come with two springs and DR Horton had installed it using just one spring and that is why it broke. That cost me about $200.00. Then later on a leak developed in the master bedroom shower on the third floor that leaked down into the ceiling of the second floor living room. Again, I had a licensed repair company (Plumbing Masters) come out to fix it. The plumber got into the floor of the shower and discovered that the pipes had never been installed properly. There was nothing (glue or anything) holding the pipes together. He told me that they had been installed improperly and were just resting on top of each other, causing them to leak. This cost me about $900.00.

I have contacted DR Horton about the plumbing problem several times. They wanted a letter from Plumbing Master describing the problem and repairs. This they got in the form of an email. Then they wanted pictures of the repairs and the replaced part (s). This we did not have. I asked for some kind of compensation, even half. I got no response at all. They are just simply choosing to ignore me now hoping that I will go away.

I still own the town house because it is too under water to sell, but I now live at [redacted].Desired Settlement: I would like DR Horton to pay for all or at least part (half) of the repairs since they were clearly their fault due to bad workmanship and instillation.

Business

Response:

Re: Response to Complaint ID [redacted] Dear Ms. [redacted] Please accept this correspondence as D.R. Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above-referenced complaint. In response to Mr. [redacted] Complaint to the Revdex.com, please be advised as follows: Representatives of D.R. Horton’s Phoenix Division were never given the opportunity to inspect the home prior to or after the repairs were made. In regards to the plumbing issue, we have communicated to Mr. [redacted] that we would like to see the invoice and any report, response or photographs from the plumber who did the repair that would reflect that the plumbing was installed incorrectly. Mr. [redacted] has not responded to this request for proof of poor workmanship. At the time of closing the plumbing was installed in compliance with applicable building codes and standards for material and workmanship. Furthermore, the subject home closed escrow on January 30th, 2007 and is over 8 years old. Any plumbing issues regarding an unglued fitting would have manifested itself several years ago. In regards to the broken garage door spring, D.R. Horton only hires licensed contractors that install garage doors to the manufacturer’s specifications. Over the course of extended years of time and use garage door springs can break from ordinary wear and tear. It is the homeowners responsibility to maintain their home which over time can and will require the replacement of a garage door spring. In summary, D.R. Horton has a history of working cooperatively with our homeowners to address concerns that relate to original construction. Neither of Mr. [redacted] allegations fall into that category. For the above reasons, D.R. Horton will not be responsible for and action regarding the home. Thank you for the opportunity to respond to Mr. [redacted] complaint, as D.R. Horton’s goal is to always respond to customer concerns in a timely manner. [redacted] DR Horton

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.

Please enter your reason(s) for rejecting the business response below.

Regards,

It is a total fabrication that I did not send them a copy of the invoice and correspondence from Plumbing Masters telling them that the pipes were never installed properly. I hate to use the word lie, but you get my point. I have the copies of emails between myself, Plumbing Masters, and DR Horton, if you would like to have them. And the problem did manifest itself almost immediately in the form of a leak in the ceiling. I fixed the ceiling drywall myself once and then it didn't leak again for a while. But when nothing is holding the pipes together eventually it will leak again and it did. They can talk to anyone at Plumbing Masters and I have given DR Horton a contact name and number to do so, as well as sending them the invoice and E-mails from Plumbing Masters. They just choice to keep ignoring me.

Review: DR Horton sold us a property in Rivendale by the Lake subdivision The sales agent Ed Barge advised us the spec property is of uniform building code. We signed a contract to purchase 15829 Langsdale Street, Frisco Texas. During our walk-thru's we found numerous issues with the property that reflected sloppy construction (paint oversprays, nails sticking out of walls, mortar unevenly splashed over bricks, missing ledge in the master bedroom) but the biggest concern is the negative sloping of the back yard towards the house and wet and mushy soil. At this time Ed advised the sloping meets the code and water should drain on the sides. He also said they will address the cosmetic issues before closing. On 2/11/15, our broker advised of our loan approval and that we are ready to close. I let Ed know of this and he said they have fixed the cosmetic issues. I went to inspect the property that day and they corrected some of the brick issues and paint ,but the ledge was still missing and I noticed water pooling on the sides of the property not draining at all (please see pictures and videos). Please note it did not rain that day. 3rd party landscape experts also inspected the property and said this could be detrimental to our foundation. This time Ed mentioned that again the property is of building code and that I was being a "picky" buyer. I escalated this to executives however nothing was done about the drainage even after our 3rd inspection on 2/16/15. On this day, the builder [redacted] admitted that during the day of grading it rained so they stopped grading and then the landscaper just added sod on top without establishing the final grade. He said the neighbor complained about it too. DR Horton insists that we go thru with our purchase knowing the drainage could lead to foundation issues. I sent them an email stating we do NOT agree to buy a brand new home with drainage concerns.I advised him I would like a refund of my earnest money but received no response nor acknowledgedDesired Settlement: I would like a Full refund of earnest money in the amount of $1500 paid payable to us the buyers. We have put our earnest money in good faith that DR Horton will sell us a good, livable home, free of defects. They also wanted us to sign addendums accepting the sod and drainage concerns despite their knowledge of the defects. These contracts states DR Horton will not warranty the sod due to "owner" negligence after we close, but the issue is in fact of Builder negligence and not the buyers. We understand that DR Horton will as a $250 admin fee and we do not agree due to the defective product that is being sold to us well.

Business

Response:

Response to [redacted] As of February 24th [redacted] was no longer under contract. We will refund 100% of their earnest monies if they have cancelled. Thanks, [redacted] D.R. Horton, Inc. America's Builder Corporate Customer Service Coordinator

Review: I upgraded the floors in my home to hardwood floors, this upgrade in total was $6000. I have complained about the quality of the flooring since we moved in! The flooring is chipping and looks awful. Looks like we've lived here 6+ years and we have only been here a yr. If you get a drop of water on it and don't realize it immediately the floor swells. There have been multiple people out and no one wants to except the responsibility of the issue. Getting DR Horton to even return a call takes weeks. I emailed them back beginning of June and got a return email stating someone would be returning my call that week, still today no returned call. So therefore issue still isn't resolved. Also have an issue with my yard, the Bermuda is dead. We have done everything to try to get it back with no luck, I have mentioned this to them still no one has returned my call to address the issue. There are multiple homes that went up the same time mine did and they have the same issue with there yard. There customer service is poor and it's unexceptable when you spend so much on a home. We have had multiple issues with this home and it has taken months to get them addressed and fixed. Our fireplace leaked took over 6 months to get it fixed, basement leaked causing mold, they sent out multiple people still no one would except the responsibility and fix it we eventually had our deck extended and our guys fixed the issue, there was no flashing. This has made me never want to purchase a new home again especially from DR Horton. And everyone that I come across looking for a home I make sure to tell them my experience.Desired Settlement: I want my hardwoods replaced and new sod put down in my yard.

Business

Response:

Response: [redacted]

We are attempting to work with Ms. [redacted] she will be contacted again today. The flooring manufacturer had an independent inspector sent to her home. There are approximately 20 boards that need to be replaced and she will not allow us to replace the twenty boards, she is requesting that the entire floor be replaced.

Thanks,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

In the report the inspector did not say exactly which board were manufactured defects. Also it will damage other boards in the process of having a board here and there pulled up. The new boards will be from a different lot and therefore will not match. I have been very dissatisfied with the quality of this flooring and I do not want this flooring put back down in my home. I paid $6000 for this flooring and I do not believe I got my money's worth, it is ridiculous that it looks like it does when I have only lived here a year. It is also ridiculous that it has taken a year to try to get this resolved.

Regards,

This builder builds some of the lowest quality homes. They will tell the customer whatever DRH thinks the customer wants to hear - BEWARE!! Check and double check everything, or better yet, RUN! They lie, promise and in the end threaten to get the sale completed and do not fulfull thier promises. We were promised so many things, some of which were in exchange for errors made, but they did not follow through. In the end, we were threatened our contract would be voided and we would have to re-negotiate if we didn't close on a certain date. We walked our house and had to close on the same day with a five page typewritten "exceptions" list. Under that kind of pressure, we closed when they wanted, only to realize later we did not have to close since it was DRHorton that was not ready to close, not us. As we suspected, most of the large items were never addressed and promises never kept.

In addition, there was a damaging leak in our kitchen recently, where water was coming up from under the floor. This caused significant damage to our wood floor. It has been at least 2 months and all that has been done is someone has come out to look at our floor and agree that the floor is damaged,but no progress has even begun on replacing the floor..

I might add this is our second DR Horton home and we had a positive experience with our first. However, had this been our first DRHorton home, there would NEVER have been a second and there will never be another one. We have learned from several other new home buyers that our current experience is fairly common.