D R HORTON INC Reviews (239)
Review: Company failed to comply with contractual obligations while building house. Submitted a termination of Contract on November 8, 2013. In the termination contract, it states we would receive our deposit money back within 30 days. We are now at almost 60 days and we get nothing but the run around about our deposit money.Desired Settlement: payment of deposit money required by the contract. At this point will seek deposit plus applicable interest since they have not met their obligation, AGAIN!
Review: DR Horton authorized a mold removal company to perform work (reason mold company involved was because DR Horton failed to correct previous warranty item submitted and drywall and carpeting had to be replaced). Upon receiving authorization from Building Supervisor, mold removal company placed hole in ceiling. An attempt to repair hole by DR Horton resulted in mismatched ceiling. Ceiling repairman has stated that entire ceiling would need repainted--DR Horton refuses to do repaint entire ceiling. DR Horton has yet to repair the ceiling to its original condition. Several phone calls were made to building supervisor which did not provide any results, nor did submission of the complaint via warranty service.. Formal complaint letter written and sent to DR Horton (Oct 15, 2013--receipt confirmation Oct 16)---no response to dateDesired Settlement: Fix ceiling to original state--did not purchase the house to have a patch in the ceiling.
DR Horton sold us a condo in Phoenix, AZ in 2005. We had few minor water droplets over the years in one area of the home, over a door, which my mother who resides there attributed to AC condensation discharge and did not report to the builder (or me). Then in 2014 during a monsoon storm, the leak was substantial with a lot of interior damage. We called a licensed roofing contractor who discovered and photographed roof tile that was cut too short to protect attic vent from driving rain. DR Horton ([redacted] and [redacted]) knowing that roof tile has not shrunk or grown from the time it was installed refused to even compensate us for the roof repair (not even including water extraction and mold mediation), siting the time that elapsed from the closing. We feel that this is an ethical obligation of the builder to at the minimum take the responsibility for improperly-installed roof that caused so much damage to our home.
Review: We moved into our D R Horton Home 2 years ago, since that time virtually everything that has gone wrong with it has been deemed "Not under warranty" by Wes, recently [redacted] corrected some of our issues, after berating me for entering too many issues. I only entered these issues after [redacted] manager told me he would fix my interior issues and "funnel up" the issue with my driveway. Since moving in my driveway has been cracking and is broken in over 10 places, this began to occur within 3 months of moving in. Our garage has been cracked since we moved in which Wes told us was not under warranty, it has since become cracked in over 5 places some as large as 1/4 inch wide. And as of Saturday, our upstairs AC unit, which is rarely used, has stopped working. [redacted] Heating and Air is coming tomorrow which I am sure will cost excessive labor for a unit that should not be broken. We have come to the conclusion in our subdivision that DR Horton uses subpar contractors who install faulty products to result in costly repairs. We want our driveway repaved properly, our garage floor fixed and our A/C fixed immediately. I am tired of contacting the local office, to have them laugh off our problems or sweep them aside. Others in the neighborhood have placed the signs warning future homeowners not to purchase a DR Horton home and have gotten attorneys involved. I hope to have this settled without going to those lengths.Desired Settlement: Our driveway and garage need to be replaced immediately before they completely fall apart. Our AC needs to be repaired and paid for by DR Horton. We want DR Horton to stand behind their product not make excuses such as those used by Wes "This is just a good shell of a home" or [redacted] "Well, your roof lasted two years didn't it?". Overall dissatisfaction with DR Horton and their level of construction is at an all time high in the Florida Panhandle and Lower Alabama and is going to continue to get worse if they do not change their ways.
DHI did not provide accurate property tax information. They provided a GFE based on lot tax info only. Never throughout the loan process did they inform customer. Customers mortgage payment went from $927 to $1626. DHI said it was home buyers responsibility. Nothing they could do. Other companies inform their customers if accurate property tax information is not available; in which they can estimate the difference. The customer can then decide if they can afford the home. Giving a GFE based on the taxes paid on an empty lot is something that can put a new homeowner/family in a financial bind. DHI Title a DR Horton company...America's Builder....NOT!!!!!
Review: We have purchased a home from D R Horton and our backyard is being used as an ephemeral stream that collects the rainwater from homes of higher elevation and our backyard is constantly soaked with water. Although, standing water is not visible after a few days the backyard is rendered useless because of the muddy conditions. We have complained and even brought out an expert in grading to advise us. Our expert suggested that a machine roller be used to flatten out the divots that were preventing proper drainage and then to wait and see if that would improve the movement of the water enough. D R Horton's builder said that he was not willing to spend 200 dollars to rent the machine roller and instead had his men roll the yard with a water filled hand roller. This only rendered minimal results. Patiently, we waited until there was a period of three days with no rainfall and then went to check the yard. There was no standing water, but yet very wet and when walking on it your feet would sink and damage the grass. D R Horton says that this is acceptable because standing water is not visible. However, all other homes around us are dry and usable.
Review: Home was sold with undisclosed information about the property.There are holes in the yard & other areas are soggy.DR Horton contacted several times.
Review: No follon issues with new construction home and lot
Review: Air conditioner in the master bedroom closet is not working as it is supposed to. The temperature in that closet during winter is very cold and the temperature in summer is very hot. I tried several times to reach out to DR Horton and the a/c guys, I haven't got proper response from them. Even though this is included in the warranty, they are saying 'A/C issue is between you and the A/C company'. This is not the kind of response I expect to hear from a well know builder in US.Desired Settlement: Fix the air conditioner in the master bedroom closet.
Review: We purchased our house in the ST Johns Community. When we were doing our finally walk thru they had delivered the wrong fridge and stove and they said they were scheduled to be delivered the day we were going to close. When we got the keys we went straight to the house and while walking around we noticed that there was a scratch on the door of the fridge. So the next day we contacted the sales lady and told her of the issue. Never heard anything from her so we contacted the contractor. He said he would look into the issue...Never heard anything from him. Later we told our Realtor and she got us the contact info for the corporate office in Charlotte. We contacted them and they said someone said they would be contacting us to help us. ONE MONTH LATER I decided to email again. She said she was working to contact our sales lady. A week later the sales lady contacted us saying there was nothing to be done because something has to be done in the first 48 hours! Well we had contacted them. Now they are saying they cant fix this issue. We bought a new house and a new fridge we didnt pay for a scratched one.Desired Settlement: We would like this to either be replaced or repaired its not like we are asking for a refund we just want someone to care enough to fix our problem.
Review: Purchased new home in 2013. Have made numerous service requests that have went unresolved.
Review: DR Horton has not honored our Warranty Request and offered no response. There isn't a live person who answers calls and the voice msg is useless.
Review: Warranty issues have not been resolved/fixed as promised since we moved in April 2011. We have been ignored since then. I have e-mails to show that I contact and I do not get called back.Desired Settlement: We would like to request that things get fixed by the contractor as we they were promised that they would be since we purchased the home.
Review: My wife and I purchased a home from D R Horton in May of 2012 in the [redacted] (Mountainside) Community in Surprise, Arizona. D R Horton did not completely and truthfully disclose to home buyers that APS (Arizona Public Service) was installing 130 foot, 230 kilowatt power lines directly behind the greenbelt of our housing. APS will be removing 161 citrus trees and installing the huge power poles along Cactus Road beginning on January 18, 2015. D R Horton deliberately planted vegetation and completed landscaping in the community to deceive home buyers and distract them from the impending power line installation. Some home buyers paid extra money for their lots to enjoy the views of the south mountainside, and now these views will be obstructed by large power poles and lines. We were warned that our property values could decrease 20-30% because of the unattractive and unsafe presence of these power lines. Emissions from power lines of this caliber are known to cause a higher increase in diagnoses of childhood leukemia and dementia, and can also interfere with medical equipment such as pacemakers and insulin pumps. Our children are even expected to stand directly underneath these power lines while waiting for their Dysart School District buses! We hope APS, D R Horton, and the City of Surprise will do the moral and honorable thing and either move these power lines south of Cactus Road, or shield and bury them underground to prevent any negative effects on the health and property values of all [redacted] homeowners.Desired Settlement: We want APS, D R Horton, and the City of Surprise to share the cost of moving these power poles and lines south of Cactus Road, or shielding and burying these lines in the currently proposed location. If these power poles and lines are constructed against the will of [redacted] Ranch home owners, we will seek appropriate monetary compensation for the decrease in our property values. In the future we will also seek compensation for medical care and services needed for health conditions caused by consistent exposure to unsafe power line emissions, as well as compensation for loss of employment and/or wages.
Review: DR Horton offers a Warranty for new-build homes but does no honor them. I purchased a new-build home from DR Horton in 2009. Three months after completion (and having moved in) I noticed water coming into the home. I reported the water issue so it could be repaired during the 1-year new home warranty agreement. The company did attempt a few band-aid solution fixes but never resolved the actual issue. So, I continued to contact them to get them to come back an fix the issue. They finally replied saying they would not and it was out of their hands. They are aware that I have documentation on the initial report of water leaks, subsequent reports of the leaks, photos, and a history of events. These homes are very expensive and I expected to get a quality product. DR Horton refuses to take responsibility and honor the warranty behind the product they sell. This issue was reported several different times during the initial first year warranty and is still an open, unresolved issue. My renters are now reporting mold as a result of the water issue and are claiming they are now experiencing asthma.Desired Settlement: I want the company to fix the defective product (the new-build home) they sold to me. If they cannot fix the defective home, then I want them to buy the product back. They claim to be a respectable company but all I have dealt with is dishonest representatives of DR Horton.
Review: We purchased a new construction home from DR Horton in King Ranch (Thornton, Co) and moved in early August 2013. In mid-August we had our first warranty problem. Our dishwasher was not properly connected and flooded our basement. Next, we found cracks in our basement weeks after we moved in, which is unfortunately not under warranty. Soon after, our only guest bathroom toilet on the second floor would no longer flush and overflowed.
Review: I purchased a town home from DR Horton at the noted address for myself [redacted]). The garage door spring broke. When I had a service company come out to fix the door and spring the mechanic told me that the garage door was never installed properly. The door had come with two springs and DR Horton had installed it using just one spring and that is why it broke. That cost me about $200.00. Then later on a leak developed in the master bedroom shower on the third floor that leaked down into the ceiling of the second floor living room. Again, I had a licensed repair company (Plumbing Masters) come out to fix it. The plumber got into the floor of the shower and discovered that the pipes had never been installed properly. There was nothing (glue or anything) holding the pipes together. He told me that they had been installed improperly and were just resting on top of each other, causing them to leak. This cost me about $900.00.
Review: DR Horton sold us a property in Rivendale by the Lake subdivision The sales agent Ed Barge advised us the spec property is of uniform building code. We signed a contract to purchase 15829 Langsdale Street, Frisco Texas. During our walk-thru's we found numerous issues with the property that reflected sloppy construction (paint oversprays, nails sticking out of walls, mortar unevenly splashed over bricks, missing ledge in the master bedroom) but the biggest concern is the negative sloping of the back yard towards the house and wet and mushy soil. At this time Ed advised the sloping meets the code and water should drain on the sides. He also said they will address the cosmetic issues before closing. On 2/11/15, our broker advised of our loan approval and that we are ready to close. I let Ed know of this and he said they have fixed the cosmetic issues. I went to inspect the property that day and they corrected some of the brick issues and paint ,but the ledge was still missing and I noticed water pooling on the sides of the property not draining at all (please see pictures and videos). Please note it did not rain that day. 3rd party landscape experts also inspected the property and said this could be detrimental to our foundation. This time Ed mentioned that again the property is of building code and that I was being a "picky" buyer. I escalated this to executives however nothing was done about the drainage even after our 3rd inspection on 2/16/15. On this day, the builder [redacted] admitted that during the day of grading it rained so they stopped grading and then the landscaper just added sod on top without establishing the final grade. He said the neighbor complained about it too. DR Horton insists that we go thru with our purchase knowing the drainage could lead to foundation issues. I sent them an email stating we do NOT agree to buy a brand new home with drainage concerns.I advised him I would like a refund of my earnest money but received no response nor acknowledgedDesired Settlement: I would like a Full refund of earnest money in the amount of $1500 paid payable to us the buyers. We have put our earnest money in good faith that DR Horton will sell us a good, livable home, free of defects. They also wanted us to sign addendums accepting the sod and drainage concerns despite their knowledge of the defects. These contracts states DR Horton will not warranty the sod due to "owner" negligence after we close, but the issue is in fact of Builder negligence and not the buyers. We understand that DR Horton will as a $250 admin fee and we do not agree due to the defective product that is being sold to us well.
Review: I upgraded the floors in my home to hardwood floors, this upgrade in total was $6000. I have complained about the quality of the flooring since we moved in! The flooring is chipping and looks awful. Looks like we've lived here 6+ years and we have only been here a yr. If you get a drop of water on it and don't realize it immediately the floor swells. There have been multiple people out and no one wants to except the responsibility of the issue. Getting DR Horton to even return a call takes weeks. I emailed them back beginning of June and got a return email stating someone would be returning my call that week, still today no returned call. So therefore issue still isn't resolved. Also have an issue with my yard, the Bermuda is dead. We have done everything to try to get it back with no luck, I have mentioned this to them still no one has returned my call to address the issue. There are multiple homes that went up the same time mine did and they have the same issue with there yard. There customer service is poor and it's unexceptable when you spend so much on a home. We have had multiple issues with this home and it has taken months to get them addressed and fixed. Our fireplace leaked took over 6 months to get it fixed, basement leaked causing mold, they sent out multiple people still no one would except the responsibility and fix it we eventually had our deck extended and our guys fixed the issue, there was no flashing. This has made me never want to purchase a new home again especially from DR Horton. And everyone that I come across looking for a home I make sure to tell them my experience.Desired Settlement: I want my hardwoods replaced and new sod put down in my yard.
This builder builds some of the lowest quality homes. They will tell the customer whatever DRH thinks the customer wants to hear - BEWARE!! Check and double check everything, or better yet, RUN! They lie, promise and in the end threaten to get the sale completed and do not fulfull thier promises. We were promised so many things, some of which were in exchange for errors made, but they did not follow through. In the end, we were threatened our contract would be voided and we would have to re-negotiate if we didn't close on a certain date. We walked our house and had to close on the same day with a five page typewritten "exceptions" list. Under that kind of pressure, we closed when they wanted, only to realize later we did not have to close since it was DRHorton that was not ready to close, not us. As we suspected, most of the large items were never addressed and promises never kept.