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D R HORTON INC

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Reviews Home Builders D R HORTON INC

D R HORTON INC Reviews (239)

Scott Browning was a wonderful salesman.
He was helpful, honest and dependable.

He told us not to get flood insurance, so we did not get it. Last week we had fish jumping in our back yard and water coming in the front and back door.

Yeah. He sold me a house in the Sanctuary in Spring a while back. I come to find out he had a drinking ang gambling issue. I suppose he cannot grasp what telling the truth is any longer. He only sees $$$$$$.

I blame DR Horton because of their greed. It spreads to all the salespeople.

Review: WE ARE STILL HAVING MULTIPLE ISSUES WITH OUR HOME AFTER PURCHASING 12/10/THE HARDWOOD FLOORS ARE STILL POPPING UP IN THE AREAS THAT WAS "SUPPOSED" TO BE REPAIRED AFTER ATTEMPTS, THE CARPET ON THE ENTIRE UPSTAIRS ARE BULGING FROM THE FLOOR AS WELL AS CRACKING/POPPING NOISE FROM THE PLYWOOD/WOOD UNDER THE CARPET, WE HAVE TO REPLACE THE KITCHEN FAUCET/PART AS WELL AS THE GRANITE COUNTER TOP IN WHICH WE WERE TOLD IT WAS AN COSMETIC ISSUE, TILE IN MASTER BEDROOM IS COMING UP/CRACKING, THE DRIVEWAY IS STILL SHOWING MULTIPLE CRACKSHOWEVER, MR[redacted] FROM THE BIRMINGHAM OFFICE HAVE ALWAYS TRIED TO CORRECT THE PROBLEMS AND WITHOUT HESITATION, BUT THE WORKMANSHIP OF THE CONTRACTORS ARE HORRIBLE AND MR[redacted] ASSISTANT NICOLE [redacted] HAS NO RESPECT FOR GETTING THE REPAIRS DONE, MS[redacted] ALWAYS TELLING US THE WARRANTY IS UP, ALTHOUGH THESE COMPLAINTS WERE DONE WITHIN THE ONE YEAR TIME AND SHE WASN'T WORKING FOR MR[redacted] AT THE TIME, WE WERE TOLD AS LONG AS THE REPAIRS ARE NOT COMPLETE THE WARRANTY REPAIRS STILL EXISTI WANT THIS COMPLAINT TO BE TAKING SERIOUSLY, OUR HOME IS OUR LIFETIME INVESTMENT; DHR ARE NOT DOING ANYTHING TO HELP HOMEOWNERS RESOLVE THIS MATTER.Desired Settlement: I WOULD LIKE COMPETENT CONTRACTORS WHO SPEAK ENGLISH WELL TO REPAIR THESE PROBLEMS CORRECTLY AND EFFICIENTLY IN A TIMELY MANNER
Business
Response:
Mike [redacted], Construction Manager for Montgomery and Tuscaloosa, met with Mr[redacted] on Friday 05/22/to discuss his concerns and issuesGenerally Mr[redacted] has had a good experience with D.RHorton with the exception that the contractors for the flooring company were unable to communicate well in EnglishWe will handle this situation for the remaining work orders by having a supervisor for the flooring company, who speaks English, be at the appointmentFrom this meeting on 05/22/15, we are issuing work orders to address flooring, tile and grout issues including the stretching of the upstairs carpetWe also will be issuing work orders to address a cabinet issue and heating/cooling issueThese work orders address all of Mr[redacted] current concernsThe work orders will be a priority and will be scheduled to be completed by Friday 06/05/Thank You, [redacted] Customer Service Manager DR Horton, Birmingham [redacted]
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me as long as the work orders are repaired in a timely manner
Regards,

Review: The faucet on our new house was leaking two months after we moved it, in May. We contact DR Horton (Portland) by filling out their online warranty request form, a plumber came out and re-seated it by completely removing the faucet and putting it back on. This seemed to resolve the issue, but the exact same thing happened again several months later, I filled out another warranty request, this time they sent out a plumber and they refused to fix it, citing it was cracked due to cold weather.

I explained that this issue was exactly the same as it was during the spring/summer when they last came out, which rules out cold damage as it had not frozen outside during those months after April. They are still refusing and I am looking into how I can possibly escalate to management but there seems no clear way to do this.Desired Settlement: I would like them to honor their warranty, it's a brand new house and this faucet should last for decades.

Business

Response:

This correspondence is in response to the above noted complaint. D.R. Horton takes pride in our homes and in honoring our warranties with respect to the building standards, specifications, and guidelines.The circumstances regarding Mr. [redacted] complaint, as I understand it, are:Mr. [redacted] closed escrow on the Property on May 1st, 2014. On approximately 6/26/14, D.R. Horton’s warranty service department received a service request from Mr. [redacted] stating that the outdoor faucet in the back exterior of his home was not working. [redacted], a D.R Horton Customer Service Representative for the community, received the service request, inspected the claim. She found that water was not coming out of the faucet and determined this item to be under warranty. She then subsequently scheduled the plumbing company to come out and rectify the issue, which occurred on around July 24th 2014.No issues with regards to the exterior hose bib faucet were reported by the homeowner until D.R. Horton received notice on 1/23/15 that both exterior hose bibs were leaking from the sides when the water was turned on. This request did come in after this area had experienced below freezing temperatures. Basedupon the photos attached, both faucets were not found to be leaking at the connection, but rather the top of the hose piping that is susceptible to freezing if not properly winterized per the recommendations found on Page 139 of D.R. Horton’s Homeowner’s Manual (attached). Additionally, based upon the photos, it was found that the hoses were still attached to the hose bib, which goes against the recommendations in the homeowners manual because this prevents the water on the frost free hose bibs from properly draining from the hose bib, instead trapping the water inside which under freezing conditions can cause it to ice up, expand and crack the fixtures.Based on the foregoing and the attached information, it is D.R. Horton’s position that the damages were related to improper winterization of the home, and not defective installation or workmanship. D.R.Horton denies all responsibility for the leaking hose bibs at the Property.In a good faith effort to help our valued customer, D.R. Horton has offered to make repairs to the exterior hose bibs at the Property as a good faith courtesy to Mr. [redacted]. It is my understanding that Mr. [redacted] has agreed to the terms of our offer (attached) and we are currently in process of scheduling a mutually convenient time for the work to commence.If you have any further questions, please don’t hesitate to contact me directly.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: Per DR Horton's warranty policy we filed a claim about our carpet and carpet pad at the 11 month mark of our new construction home. After about 6 months some areas in our home feel like there is no carpet padding and that we are walking on subfloor. We would have submitted a warranty item at that time, however, we were told to only submit emergency problems and wait for the rest of our issues at the 11 month mark. We submitted the claim to DR Horton and the following has occurred:

June 30 - A contractor came to look at the installation of the carpet and remarked that we had carpet pad failure. He said he would note that in the report and forward to his company and DR Horton (we have asked for this report and have not received it and do not have contact information or a business card for this contractor).

August 14 - An independent contractor with the carpet manufacturer, [redacted], evaluated our carpet and here are his findings: The carpet installed is a 100% PET Polyester, cut pile construction. The stretch of the carpet was relaxed with a little tension to it. Lifting up a floor vent I found the padding to be 0.5" rebond that felt soft rather than firm. Walking in the high traffic lanes it felt like walking on the subfloor with little to no padding left. Walking on the carpet in the low traffic areas I found some padding feel to it, but a soft feel. In the high traffic areas I found up to 15% of the tufts to be untwisting and the tips to be blooming. In the non traffic areas I found up to 10% of the tufts to be untwisting and the tips to be blooming. Rubbing a white cloth on the carpet I found the degree of soiling to be mild. Walking through the hall near the entrance I stepped on a small lump that felt the size of a marble. I was unable to pull back the carpet along the wall to see what was under the padding due to the carpet being stapled to the tack strip in that area. Using a CRI-5 Field Evaluation Scale in the high traffic areas, after raking a small area, I found an average rating of 3.75.

??From my findings I did not find a manufacturing related matting concern resulting from untwisting of the yarn and intermingling of the yarn. I found the matting to be resulting from under specified cushion, or cushion failure. I found the degree of untwisting of the tufts in the high traffic area to be normal for the first 12 months of service. Also, the carpet should be pulled back in the hall where there is some type of debris on the subfloor to prevent the possibility of the carpet getting damaged.

When speaking to this person he said that when carpet pad fails it causes the carpet to be matted. This is the situation we have. After less than 1 year areas feel like your are walking on subfloors, not carpet, and the carpet is so matted it won't even lift up when we vacuum.

On September 15 - A rep from the carpet pad came to our home with a person that I believe was from HD [redacted] (company that put in the carpet). Neither one of them took off their shoes when they were in our home to feel the poor carpet pad. The didn't walk through our home as I offered on numerous occasions and they said the carpet pad and carpet looked fine to them but they would take this under evaluation and finalize a report.

On Sept. 25 we received a call from DR Horton stating the report came back that the carpet pad and carpet has normal wear and tear and there is nothing to be done. We called [redacted] at HD Supply who was managing our warranty work through DR Horton. We asked for reports and more information about why our claim was being denied. In [redacted] e-mail there was no report from the original inspection on June 30 and based on the Sept. 15 visit to our home they closed the ticket.

On Sept. 26 we sent the following e-mail to [redacted] at HD Supply who was managing our warranty work through DR Horton:

Hi [redacted],

Thank you for your e-mail. First of all, the person that inspected our carpet on June 30 said there were no installation issues, however, after he inspected areas of our home he said the carpet pad had failed and he would be sending you a report. I don’t see that information in the e-mail or his report. Next, [redacted] independent contractor, [redacted] on August 14, stated in his report that is attached to your e-mail “Lifting up a floor vent I found the padding to be 0.5” rebond that felt soft rather than firm. Walking in the high traffic lanes it felt like walking on the subfloor with little to no padding left.” He also stated “I found the matting to be resulting from under specified cushion, or cushion failure.”

Regarding [redacted] e-mail, first of all I am not “she” I am Mrs. [redacted] to [redacted] as a customer and secondly I am very shocked and disappointed to see the remarks that his opinion is that I’m not happy with the carpet. As I've discussed with you and everyone that has traipsed through our home while I've had to take time off of work and manage inspections around our 8-month-old daughters’ nap schedule Arthur and I really like the carpet. What we don’t like is the fact that after 7 months of living in a brand new home we feel like we are walking on subfloor or plywood in certain areas (which [redacted] independent contractor [redacted] confirmed in his August 14 report) and our carpet is matted in these spots. It’s so bad that after vacuuming these areas the carpet won’t stand up.

Findings from the first contractor on June 30 and [redacted] independent contractor both state carpet pad failure. And because of that failure we now have excessive wear on our carpet. This really says it all. How convenient that when it comes down to addressing the problem all of a sudden there is no problem and it’s normal wear and tear. Really….after less than a year we’re suppose to accept that certain areas will feel like subfloor and that our carpet is matted in areas?

I want to be very clear, as I feel like we have been with everyone that has come into our home about this issue. We have an 8-month-old daughter who is now crawling. The last thing we want to do is deal with carpet and carpet padding problems, however, walking around in our home and feeling no cushion and matted carpet is beyond frustrating and just isn't right.

Along that note, when [redacted] and [redacted] were at our house they did not take their shoes off when they entered our home to feel the carpet padding. Additionally, it’s common courtesy to take off your shoes when you’re entering someone’s home for warranty work, especially with a baby (the first two contractors did and they completed a thorough review of our home). They only walked in the entryway of our house and only one of them even looked at the carpet by our sofa. They didn't go upstairs or around our home, which I offered several times. They looked at one area and told me they got everything they needed. They even said it’s easier to feel the padding with shoes on. If they had bothered to take off their shoes they would have easily felt the hard floor below and as a side note would have been respectful to our home. Again, I’ll refer to [redacted] independent contractor report on August 14, which is attached to your e-mail.

When [redacted] contractor evaluated the carpet he said to me that a pad failure leads to excessive wear on the carpet resulting in matting of the carpet, which is the situation we have. If the pad hadn't collapsed, our carpet wouldn't be in the shape that it is and we wouldn't feel like we’re walking on subfloor.

We are trying to be patient and have waited for two months for resolution only to hear that this is normal wear and tear. We are strongly disputing this and would like to know who we need to speak with and understand next steps forward.

Later that morning we received the following e-mail from Katherine:

Good morning,

I understand your frustration and I have forwarded your concerns on to my supervisor. If you have any further questions, please let me know. Otherwise, my supervisor will be contacting you in regards to your carpet and pad.

We did not hear from [redacted] supervisor today and at the end of the day we received the following e-mail from [redacted] with DR Horton who we have been working with on warranty items:

Unfortunately, due to the manufactures findings we will not be doing anything with the carpet or carpet pad.

To make a long story short, we had two people come into our home and thoroughly examine our carpet. Both said the carpet pad had failed. The findings from one person was described above in an August 14 report. The other report we have not been provided. We are in a new construction home that is now just a little over a year old and we find it impossible that after 6 - 12 months that our carpet should be in such poor shape, be matted in areas and feel like we are walking on subfloor.

We are requesting help from the Revdex.com because the [redacted] report is not being considered, we haven't seen the June 30 report, there is conflicting findings, and now we are being dismissed from both HD [redacted] and DR Horton.Desired Settlement: We would like the problem fixed. We don't think it's acceptable to have a house that is a year old with matted carpet and a carpet pad that has failed.

Business

Response:

Please accept this correspondence as D.R. Horton, Inc.’s (“DRH”) response to the Revdex.com (“Revdex.com”) with regard to the above-referenced complaint. I apologize for the difficulties Mrs. [redacted] feels she has encountered while attempting to resolve her concerns. I assure you that DRH strives to provide quality service.It is my understanding Mrs. [redacted] successfully closed on her property on or around July 30, 2013. Mrs. [redacted] initially contacted the Colorado Division of DRH regarding this same subject on June 9, 2014. Mrs. [redacted] made the same assertions and requests in her complaint to the Revdex.com as she did directly to DRH. At this time, it is my understanding that our Customer Service Department is working directly with Mrs. [redacted] to respond to the requests made in the Revdex.com Complaint.I appreciate the Revdex.com providing me with an opportunity to respond to Mrs. [redacted] complaint

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

The letter from DR Horton states that that the customer service department is working with us on the issue. As you can see from the information I previously forwarded [redacted] (DR Horton) last e-mail to us stated "Unfortunately, my hands are tied under the warranty as the manufacturer has determined that it is normal wear and tear." We have not received a call from [redacted] supervisor with HD Supply as she said would happen in her Sept. 26 e-mail and we still have not received the June 30 report from the initial inspector that we requested from [redacted] This inspector and the August 14 inspection report from [redacted]both said we had carpet pad failure and that is what led to excessive wear and tear on our carpet. I will forward the e-mail that contains all of this information to [redacted]. Please advise on next septs.

Regards,

Review: I purchased a DR Horton home in August of 2012, which came with a 2-year warranty on the roof. My roof sprung a leak, which caused water damage to the ceiling of my living room. The original roofing contractor came out and fixed the leak, but the damage from the leak is still there. The roofing contractor claims that DR Horton is liable to fix the ceiling, and DR Horton has stated that the roofing contractor is liable. DR Horton's warranty department does not return my calls or emails, and has not responded to a certified mail request for service.Desired Settlement: -Professional inspection of the water-damaged area of the ceiling

-repair of any structural damage

-repair of cosmetic damage (drywall, texture, and paint)

Business

Response:

Response to [redacted] Revdex.com [redacted]

In the spirit of good customer service, the Customer Service Manager meet with Mr. [redacted] to inspect area affected and repair even though cosmetic damage is not covered under the warranty. He saw that the original roofing contractor has already addressed the leak, which would also not have been under warranty in year two coverage.

Thank you,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me with the following comments and exceptions:

-The roof warranty was 2 years, so was still covered when Southern Roofing fixed the leak and I object to DR Horton's characterization of Southern's repair as being out-of-warranty

-I also object to DR Horton's comments that the ceiling was fixed in the "spirit of customer service". The roof was repaired only after two and a half months, a dozen phone calls to both companies, certified mail letters, and Revdex.com complaints.

-DR Horton's builder who came out to inspect the ceiling, [redacted], was the only person involved with this whole mess who made any effort to do the right thing. He came out promptly, and the ceiling was fixed that afternoon. I would work with him again.

Regards,

Review: We bought a home that is under warranty, I have called and faxed in the problems that I was having with my home and DH Horton has not reply to my request. We have a upstairs bathroom sink that is leaking, also our backdoor is coming apart. Also the grass in the yard was laid dead and now we had 3 companies come out to look at the grass and advised us the lawn was dead in some areas due to improper installation. We have talk to the onsite builder (Jim) and the onsite sales person [redacted] We have not gotten no where with DH Horton. We summited a request w/ the warranty dept, also no reply. I have faxed in the request to the warranty dept, also no reply.Desired Settlement: For the lawn to be replaced , the back door and the sink to be fixed also

Revdex.com

Response:

Dear [redacted]

This message is in regard to your dispute submitted on 6/13/2014 12:13:34 PM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a response regarding this dispute, and we are sending it to you. The contents of this message are below or attached. You have 10 calendar days to submit your response back to the Revdex.com. If you submit your response after 10 calendar days, the link provided will not work and you will need to contact the Revdex.com Team member listed at the bottom of this letter.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

Dispute Resolution/Ad Review[redacted]

MESSAGE FROM BUSINESS:

Respond to Complaint

Please accept this correspondence as D r Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above reference complaint.

After receiving Mr. [redacted] complaint at the Atlanta Division, the warranty manager contacted Mr. [redacted] to resolve his complaint. The plumbing was corrected and the back door was fixed. The landscaper met with Mr. [redacted] and although sod is not covered by warranty, they agreed to replace two areas of sod.

Thank you for the opportunity to respond to Mr.[redacted] complaint.

Sincerely,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Review: This is the most unsatisfactory home contracting company there is and should not be allowed to build houses! My home was built poorly. Crooked floors, drywall issues that nails come through the paint, crown molding coming away from ceiling, windows don't match, cabinet shelves falling and breaking dishes, roofing is awful and crooked,landscaping is backfilled with bricks,nails leftover drywall from the scrap,chicken bones and boxes metal, down spouting is ridiculous, and the list goes on. They come to try to fix it and don't finish the job and leave it unfinished. Make appointments and don't show up. I have asked many times to have a member of upper management to contact me and sent emails and only get a response from a local person that apparently cannot resolve these issues. I have had some appointments with this company that I have had to reschedule do to my work, but they are not very willing to make exceptions for my schedule and do not call to confirm so if you are a little late getting home...Oh well. They mad promises when I was building this home but as soon as they got there money it was so long and on to the next sucker. All of my neighbors have the same issues with Horton. I have tried to call corporate and email them and they do not respond. I have told them I will go to court and all the say is we will fix the problems but they don't. All they do is send someone that is not qualified to look at the problems. They have been awful from the start. Promising closing dates and not keeping there word. FED UP!!! Please help. Thank you. Terry WaltersDesired Settlement: I want work done the correct way and also feel for all of this suffering I am entitled to some sort of reimbursement. I paid for what they promised to be quality,all I have is crap!!!!

Business

Response:

Construction management met with the homeowner on Monday 03/30/15. On 04/02/15 we were able to complete the majority of issues this homeowner had. He is going out-of-town for two weeks and the agreement was to complete the remaining flooring and window issues when he is back.

Review: I have complained many times about my backyard to Breland Homes huntsville about my backyard. They haven't done proper grading of my back yard.

I called and sent an email to Breland multiple times about my backyard has lot of puddles where water stays up and causes.Breland comes and filled everytime with sand when in warranty. During this time, I have complained 'N' number of times through email. But the builder [redacted] always says it is not our fault. The builder says you should have asked for proper grading before signing up for a contract. We think it is builders responsibilty to properly grade and give it to the home owners. THe builder alleges always it is our fault that fence was installed and because of fence the water stays. We have installed the fence with Creative Containments. THey are very respectful in terms of their business and they did a professional installation of fence. Even Breland uses Creative Containments for building the fences to most of their houses.My backyard looks ugly and water stays always and attracts lot of other harmful things. From inital time we signed up for the contract [redacted] the builder never took any interest to resolve our issues. I am thinking this as a kind of discrimination as we are from a different country. I have proofs for several email exchanged between me and breland. Breland always denies me saying grading of the backyard is not reqiured.Desired Settlement: Properly grade my backyard and fix the issue.

Business

Response:

We met with [redacted] on Friday, March 20, 2015. We observed his backyard drainage issue and agreed to address the issue in his backyard to achieve proper fall away from the house allowing water to flow correctly through the swell. He was extremely pleased with our conversation. Weather pending we would try to have all work completed within 2 weeks. Let me know if you have any further questions. [redacted] D R Horton, Inc.

Review: We entered a contract in December to build a house. We put forth the earnest money but they agreed that the earliest date we could close on the house would be August 4th, 2015. The house finished 6 weeks early and they are refusing to hold the house for us, even though they had agreed to this. My wife is 8 months pregnant and I was assured, both contractually and verbally, that we would be able to move into this house August 4th. I told them I would not revoke my contract until I have it, in writing, that 100% of my earnest money will be given back to me - within a reasonable amount of time. They couldn't even answer whether or not this was a possibility. I stated, "if you do not return every cent in full, I will file a small claims lawsuit against them". At this time, I have no plans to take any legal action, unless they refuse to refund my earnest money.They are the ones who had breached the terms of the contract, and they are openly admitting this.

Product_Or_Service: HouseDesired Settlement: DesiredSettlementID: Refund

I want 100% of my money returned. Preferably, I would like the equivalent of 5% interest accrued daily on that, as that is what I would have made on it had I not invested in the house, and had invested in something else. However, I am willing to overlook this with an immediate refund.

Business

Response:

We will be refunding 100% off all collected deposits provided that Mr. [redacted] signs a cancellation form. We have told him this and the date he is referring to is an estimated close date. He was notified his home was ahead of schedule and therefore his closing was being moved up and it is unfortunate that it did not work with his time frame. Per our contract seller sets the closing date and upon completion of the home we expect buyers to close. It will take two to three weeks for him to receive his deposit back

Review: I PURCHASES A HOME WITH DR HORTON JULY 16,2014. SINCE I HAVE BEEN IN MY HOME MY AC UNIT HAS WENT OUT 5 TIMES, I HAVE HAD TO CALL FOR REPAIRS OVER 7 TIMES. I AM BEYOND FRUSTRATED ABOUT THIS SITUATION. I HAVE TRIED TO CONTACT DR HORTON A NUMEROUS AMOUNT OF TIMES, AND HAVE YET TO GET A CALL BACK. MY HUSBAND AND DAUGHTER BOTH HAVE ASTHMA. SO LIVING IN A HOME WITH NO AC IS VERY UNSAFE FOR THEM. ALSO I WAS TOLD BY THERE WARRANTY REPAIR PEOPLE A PART NEEDED TO BE ORDERED AND WOULD TAKE A DAY OR TWO TO COME IN. LIVING IN TEXAS WITH NO AC IS JUST NOT POSSIBLE. I WAS TOLD BY THE AC REPAIR PEOPLE THAT WE MOST LIKELY NEED TWO UNITS BECAUSE OF THE SIZE OF OUR HOME. I AM NOW THINKING THIS MAY BE TRUE. I REALLY FEEL DR HORTON SHOULD BE RESPONSIBLE IN SUPPLYING THE SECOND UNIT.Desired Settlement: I ALSO WOULD LIKE TO TALK ABOUT THE POSSIBILITY OF GETTING A SECOND UNIT.

Business

Response:

Response to Complaint# [redacted]

Good afternoon Angela,

The DFW- West Customer Service Manager stated the AC issue was resolved on the 17th and is working properly.

Thanks,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

The worst customer service we got from any company so far. Response time on any request is at least a month if they even come back to us

Review: I purchased a NEW CONSTRUCTION home from DR Horton in April 2014. At the time of signing the building contract in October 2013 we were told Comcast serviced the neighborhood for internet service. After we closed and moved in to the house we tried to set up internet with Comcast and were informed that our address was not serviceable by Comcast. After much research we learned that our area of the subdivision had never been wired for internet by Comcast or any other provider and the only internet available was satellite or cellular hotspot.

When we inquired with sales agent about Comcast availability from the sales agent she gave us the number for a rep who told us several times it would be available in a few weeks. This went on for several months until she stopped returning my calls. We were told in December by a sales rep that it was in the works and would be available in February but now that sales rep no longer works at our subdivision and we still have no internet. In addition, the neighborhood is still selling new construction homes without informing anyone about the internet situation and still list Comcast as the sole provider for the neighborhood.Desired Settlement: Provide affordable internet service to the 30+ homes that are affected. Stop the false advertising to new buyers. Refund or compensate those of us that have been paying $200.00 plus a month for cellular hot spot accounts so that our children can do school work and we can do work from home when required.

Revdex.com

Response:

Dear [redacted] :

This letter is in regards to your complaint submitted on 2/18/2015 4:47:28 PM against D R HORTON INC and assigned complaint ID [redacted]

The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.

The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us a[redacted]etween 9:00 a.m. and 4:00 p.m. or by email at [redacted]

Regards,

Dispute Resolution, Ad Review

Phone: [redacted]

Review: Today I found out that one of my closet doors was not installed properly.

They (DR Horton) didn't install the bottom bracket that holds the closet door in place.

I spoke to [redacted] from DR Horton. Here's what was said:

First they told me it was out of warranty, but this is not a warranty issue, this was an installation issue. Warranty would be that the closet broke and now doesn't work, but installation issue would be like saying they delivered a house where the doors don't work, because they don't have the proper mechanisms.

Then they told me the closet door doesn't have a bottom bracket. I submitted pictures of practically all the closets and they all have brackets, except for the one being filed in this complaint.

I also asked a guy in Home Depot and he told me it should have the bottom bracket, so now I feel that [redacted] lied to me. She called it a track on the email.Desired Settlement: I want them to send somebody here to properly finish the closet. It should be very quick to fix for someone with experience.

Business

Response:

[redacted] We have received a copy of this complaint. Our warranty service coordinator is contacting this customer immediately, and we will schedule the appropriate repairs to rectify this issue. [redacted] Vice President of Construction Tampa/Sarasota Division D.R. HORTON America's Builder

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: homes were built including the roads leading into homes the roads were turned down - city would not approve the roads due to man holes sticking way up in the middle of lanes.

Halloween evening while taking my daughters trick treating we encountered a mass man hole cap that caused our vehicle to come to an abrupt halt both air bags were deployed , windshield busted and the under carriage is damaged. we have 5 witnesses and by standers . we made a police report, took photos of man hole cap and car and sent the estimate to have my vehicle repaired-at first they seem to cooperate to make it right but later shut down on all communication. I just want my car fixed it is the only vehicle I have to transport my family. the road is still illegal but they seem to not care about potential dangers or making good on their faulty work.. can someone please help me with this matter? I am going to file with small claim's . I really shouldn't have to go through all this . Mr [redacted]Desired Settlement: I want them to pay for the estimated damages that their faulty road did to my car.

Business

Response:

We have been in contact several times with Mr. [redacted] discussing this issue. We have reviewed the pictures sent to us and are evaluating the most appropriate next steps. We have requested a site evaluation from an engineering and surveying firm to better understand the accident area. Mr. [redacted] had indicated he had over seven witnesses to the accident and we requested the contact information for each. We have not received that to date. Thank You, [redacted]

Revdex.com

Response:

As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 12/5/2014 4:28:35 PM by [redacted]

Since your customer has not submitted any comments to your response, we assume that this matter has been resolved and have closed this case. We may reopen this case if your customer contacts us at a later date with additional concerns.

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you have any questions, please contact us at 800-621-8566 between 9:00 a.m. and 4:00 p.m. or by email at [email protected].

Regards,

Review: [redacted]Dear Warranty Department,We bought a spec home on July 2006 in Belmont Park subdivision, because therewas a delay with the construction of my other house within the same subdivision.We had moved here from out of state and our house was not ready. We purchase aD.R. Horton Quality Home/ America's Best Builder as advertise.During this period we have maintain the ajc unit to keep it running. I alsounderstand that D.R. Horton indicates on the paperwork that the new homes wereequipped with a high quality heating and [redacted] conditioning system that complies witha local and state energy code.I had the coils of the A/C cleaned for maintenance on May 29,2014, at that time itwas noted the Ajc unit inside the house is not compatible with the outside unit.Under service it specifies:This Unit contains an R-410A Thermostatic expansion valve. Use and service partsdesigned for R-410A. -[redacted], which is not compatible with the outsidefactory model charged of R-22 that was installed.My warranty Service also includes [redacted] conditioning and plumbingtherefore, they also fail by placing an appliance that was not compatible. Under[redacted] conditioning and plumbing. There is a mission statement UnderChristensen HVAC that indicates," Customers got their money's worth." Customersare supposing to and should experience true value in services and productspurchase. It also, states that typical [redacted] conditioner is expected to last 12-15 years.I hold both companies responsible for the negligence of this issue. We purchase ahome that was build by America's Best Builder. Christenson HVAC Company, hasbeen recognized by the National Association of Homebuilders and certified andfailed to send a qualified technician to install the ajc unit at this home.I have attached pictures for you to review.Your assistance is this matter is greatly appreciated.Desired Settlement: see Attached document

Business

Response:

Response: [redacted]

Ms. [redacted] A C system was replaced last week at no charge.

Thank you,

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

Revdex.com

Response:

Dear [redacted] :

As a service to your business, this letter is in regard to consumer dispute submitted to the Revdex.com about your business on 7/9/2014 12:00:00 AM by [redacted] . This dispute was assigned ID [redacted]

Your customer has additional concerns regarding this dispute. For your convenience, a copy of this information is listed below. Please respond back to the Revdex.com within 10 calendar days of receiving this notice.

In the Revdex.com's experience, the following are responses that help to foster trust in a business:

* Acknowledge customer concerns

* State the facts as you see them and avoid emotion

* Explain the actions you can take or have taken to resolve concerns

Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer. By submitting your response, you are representing that it is a truthful account of your experience with this customer. The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.

If you should have any questions or concerns, please do not hesitate to contact me.

Dispute Resolution/Ad Review

MESSAGE:

Ma'am,

Your assistance is greatly appreciated. Christianson Air Conditioning Company came over to replace both units on July 2,2014. But I am missing a couple of things:

-was there a permit for a/c work?

-city inspection?

-does the a/c breaker outside panel need to be change from

50 amp to 40 amp?

-warranty for the unit replacement not given.

When D. R. Horton build my home all permits were pulled. Don't understand why this part is missing on a repair. They know the rules that need to be followed.

This will cause an issue in the near future if there was a fire at home or if I were to sell my home.

I called the Inspection Division at City of [redacted] at [redacted] and was told that a permit and inspection should have been pulled by the license company. The license company should know the requirements.

It is not right for a customer to search for this information. This should been disclosed and handle appropriately.

Sincerely,

Business

Response:

Subject: RE: Homeowner: [redacted]

I left Mrs. [redacted] a message today to call me.. I also spoke with the HVAC contractor and the electrical contractor about the complaint… They will look into this for us. I don’t think there is an issue with the electrical as the home has a 50AMP disconnect (for HVAC) and the HVAC unit only requires a 40AMP service… if it was the other way around then there would be a load requirement issue…

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. DR Horton sent an electrician to change the A/C Braker to 50Amp to 40 Amp, since the unit required 30 Amp. Pending City Of Schertz final inspection report. Your assistance in this issue is greatly appreciated.

Regards,

Review: We purchased a DR Horton townhouse in Prior Lake MN (Hickory Shores development) in October 2013. As part of the pre-close walk through, it was documented by the construction supervisor that painting of the desk face boards was not complete and would need to be completed the next summer when the weather was warmer. Now, during this summer I have asked verbally and in writing when the deck face bards will be painted. The answer from the warranty manager, was the painters are in the area and it should be done soon. No one has shown up to complete the painting. My latest email asking when the deck painting will be completed has gone unanswered for 2 weeks by the DR Horton warranty group in Lakeville MN.

Note: We are one of many new townhomes in this development that need this painting completed.Desired Settlement: I would like a call back within 48 hours and the painting work to be completed within 10 business days.

Review: We are unavailable to get the internet in our location. This was not disclosed when selling this property. This is like selling a property and not disclosing that you cannot obtain water on the property. This is 2014, internet is like water. This needs to be resolved.Desired Settlement: Send a check for the property for what we paid for it and we will move to somewhere that can offer internet as our jobs and school require it. My husband has lost work hours and we have lost time having to go somewhere to use internet. I think it is unlawful to sell a property without disclosing this.

Business

Response:

Ms. [redacted] I have contacted the sales person, the land developer and a satellite internet provider regarding availability of internet where this homeowner purchased a home. At time of purchase, as they were the 2nd home to close in this area, they were told by the sales person that AT&T or Charter Networks were not available. Our prospective homeowners are told upfront so we do not have unhappy homeowners after move-in. DR Horton is not responsible for ensuring internet services are available, but we try to keep our prospective homeowners informed as to what is or is not available, just like water, electric, gas, trash, sewer, etc. and it is the homeowners responsibility to acquire the necessary services. The land developer has been in contact with internet providers since this development was started to have them expand their presence and accommodate more homeowners. The developer has been told that there are plans for expansion in 2015 by AT&T. This is all the information to date they have been given. Next I contacted a satellite provider to find out if services are available in this development. I was told that availability of service is based on the requirements of the homeowner. In this case, they indicated basic service may be available, but could not support gaming. The homeowner would need to contact them with information on requirements. I only contacted one provider, but there are at least two satellite providers.

I contacted the homeowner today with this information so they would know what the status is for internet service and that the developer was in constant contact with internet providers to increase service capacity in this development.

Thank You,

Customer Service Manager

DR Horton, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. For your reference, details of the offer I reviewed appear below.

We were most certainly not informed that the residence did not havery available Internet services and we had our own person al real estate agent, not an agent of DR Horton. She can pull her records to show that we were not informed. We were the second home and I personally know the homes to our left and right were not informed either as they are both in the same situation. This shows no resolution to the problem at hand.

Regards,

Business

Response:

After a discussion with management, the only response we have to this complaint is that this is totally a developer issue and we are not the developer of the community, but just a builder, a customer just like a homeowner. We would very much like to have better internet access as it would make our properties more marketable. But, we have no control over internet service availability in a community. The only pressure on the internet providers would have to come from the developer or homeowners. We have contacted the developer and expressed our concerns. He informed us that he is actively working with possible internet providers to accelerate availability. We will continue to keep in touch with the developer on any progress.

Thank You,

Customer Service Manager

DR Horton, [redacted]

Review: I purchased a home that had several problems. We marked them off on the walkthrough. We were told every thing would be done so we closed in good faith. It has been three months and our walk through items are still outstanding.Desired Settlement: For someone from D.R. Horton to get on top of this and get all issues completed.

Revdex.com

Response:

This message is in regard to your complaint submitted on 9/18/2013 10:33:06 AM against D R HORTON INC. Your complaint was assigned ID [redacted]

The business has sent the Revdex.com a message regarding this complaint, and we are passing it on to you. The contents of this message are below or attached. Please respond to this message at your first convenience.

The text of your complaint may be publicly posted on the Revdex.com web site (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.

Regards,

MESSAGE FROM BUSINESS:

Re:

Response to Complaint [redacted]

Dear Ms. [redacted]

Please accept

this correspondence as D R Horton, Inc.’s (“Horton”) reply to the RevDex.com (Revdex.com) with regard to the above reference complaint.

Mr. [redacted]

complaint was received by the by the Mobile Division of Horton. The final

item for the completion of Mr. Broughton’s list arrived and his issues have now

been completed

Thank you for

the opportunity to respond to complaint.

Corporate Customer Service Coordinator

I have lived in my home for two years now and I could not be happier. I bought it in 2012. I have not had any problems with my home and I think it was built with great workmanship and quality. All my neighbors and I always talk about how happy we are with our homes, in fact I was so impressed with the builder that I talked my parent into buying a home from them in the same community! I loved my sales person and the entire process. It was a stressful process, but she helped to guide me through it every step of the way.

Review: I bought my house brand new from DR Horton November 2012. I have had heater problems ever since. They would attempt to fix it by changing the thermostat but that wasn't the problem. After approximately 12 attempts to fix it I finally recorded what was going on with the heater so they could see for themselves since the problem wasn't happening when they got here after 9 a.m. The problem, heater not coming on even when thermostat said it was on, would happen between 5 and 9 a.m. With the video tape they sent someone to come clean a pipe and were suppose to change the gas valve as they stated that those were the problems. This happened this past Friday the 10th. I have left messages for them as to when the part was going to be changed and no one wants to call me back. They are avoiding my call. This has been a headache since we have moved in having to deal with them. I have a 2 year warranty and they are trying to avoid fixing the heater during the most critical time of the year. This past weekend my two daughters and myself got the flu and now we are waking up during the coldest time of the day with no heat in the house. This must get fixed right away and I need your help and this needs to be documented they are giving extremely bad service, especially [redacted] as he is the one in charge of this area. Apparently he is upset that I put in a complaint with their corporate office so now I feel he is being vindictive towards myself and family. So because he is upset with me for HIM not doing his job, my children and wife should not have to suffer.Also I had put in a list of other repairs to be completed with the house and they are refusing to fix them. I have asked Jaime and he said he would look into it, that was on December 28th and I have heard nothing.Personally, I am at my wits end and I am extremely frustrated with this matter and we need someone else to help us.Desired Settlement: I want this problem fixed as I paid for it and it should be operable. No one should have to go through what we have gone through this past year with this company as I only gave you very little information as to what I went through. Me being African-American I started to feel and still do feel there is some discrimination in their actions. I love the house but really despise the service and lack of warranty work.

Business

Response:

Re: Response to Complaint ID [redacted]

Dear Ms[redacted]

Please accept this correspondence as D R Horton, Inc.’s (“Horton”) reply to the Revdex.com (Revdex.com) with regard to the above reference complaint.

Mr. [redacted] complaint was received by the El Passo Division of Horton. The Construction Manager has advised that the issues with the heating system in the home has been resolved. After attempting several times to “fix” the unit without success, the entire furnace was replaced and they have had no issues since. The Construction Manager have spoken to Mr. [redacted] twice after the unit was replaced and he has stated that everything is working fine.

Thank you for the opportunity to respond to Mr. [redacted] complaint.

Sincerely.

D.R. Horton, Inc.

America's Builder

Corporate Customer Service Coordinator

.

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Description: HOME BLDRS, NEW CONSTRUCTION

Address: 1430 Culver DR Ne, Palm Bay, Florida, United States, 32907

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